Hull (HUL)

Managed by TransPennine Express 

 
Hull Paragon station
Ferensway
Kingston-upon-Hull
East Riding of Yorkshire
HU1 3QX
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note

  • ATM machine

    ATM machine

  • Toilets

    Toilets The toilets are located in the pavilion on the Station Concourse. The National key toilets are located in the pavilion on the station Concourse; these toilets are operated by a radar key.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note

  • Tourist information office

  • Shops

    Shops
 
 

Hull

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Route planning around the station including maps and platforms

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Station Message: Alert!

The Disabled Toilet facilities at this station are currently unavailable due to vandalism and are not expected to be reinstated until Friday 17 January 2020. 

Station Message: Alert!

From Sunday 02 February 2020 Penalty Fares will apply at this station.

If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.

How to book a bike space:

• WhatsApp: 07812 223 336

• Twitter: @TPEAssist

• Phone: Call 0345 600 1671 (Option 3)

• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

• Booking Office: Cycle reservations can be requested at any booking office.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands,Wheel Racks
Storage sheltered
Yes
Storage location
Platforms 2 & 7
Storage spaces
251
Storage CCTV
Yes
Car Park
Station Car Park
Operator
APCOA on behalf of TransPennine Express
Address
-
-
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
280  with 18 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£5.20
Saturday rate
£5.20
Sunday rate
£5.20
Weekly rate
£23.00
Monthly rate
£75.00
3 Monthly rate
£196.00
Annual rate
£655.00
CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

The nearest taxi rank is outside the station.

Impaired mobility set down / pick up points available
Yes
Airport

Humberside Airport: Daily, regular limited stop bus service X1 'Humber Flyer', operated by Stagecoach. For details: www.stagecoachbus.com/hull


Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:30 - 20:00
Saturday 05:30 - 20:00
Sunday 08:15 - 19:15
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No
AVAILABLE AT TICKET OFFICE
Penalty fares
Penalty fares apply for Northern 

Staffing and general services

 
Information available from staff
 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  

Customer Services

 To speak to a member of our team please call 0345 600 1671 

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Pick Up / Drop Off in the bus interchange (adjacent to the railway station).

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes

Find WiFi Hotspots around Hull station

Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Toilets Location
The toilets are located in the pavilion on the Station Concourse. The National key toilets are located in the pavilion on the station Concourse; these toilets are operated by a radar key.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located in the pavilion on the Station Concourse; these toilets are operated by a radar key.
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 107 2149
Assisted travel

Please call 0800 107 2149 to book assistance at this station. 

Staff help available
Yes

The Customer Assistance office is located on Platform 2. 

Staff help available opening times
Monday - Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access is provided from the station entrance to all platforms. This station is staffed for all services. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149.
Wheelchairs available
Yes

Station Map

 
Station plan

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