Hull (HUL)
Managed by TransPennine Express
Station facilities
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Station seating facilities
Station seating facilities A heated waiting room is available on the station concourse.
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Trolleys
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Refreshments
Note Refreshments are available from several retail units on the station concourse.
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ATM machine
ATM machine There is an ARM located on the concourse. -
Toilets
Toilets The toilets are located in the pavilion on the Station Concourse.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops There are several shops located on the station concourse.
Hull
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- Platforms 2 & 7
- Storage spaces
- 251
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- TransPennine Express
- Phone number
- 01895 262 122
- Alternative phone number
- 0345 301 1151
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 280 with 18 accessible spaces available
- Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Customers can purchase their car parking tickets via the APCOA Connect app or website.
- Free of charge
- No
- Daily rate
- £5.20
- Saturday rate
- £5.20
- Sunday rate
- £5.20
- Weekly rate
- £23.00
- Monthly rate
- £75.00
- 3 Monthly rate
- £196.00
- Annual rate
- £655.00
- CCTV Coverage
- Yes
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank is outside the station.
- Impaired mobility set down / pick up points available
- Yes
- Airport
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Humberside Airport: Daily, regular limited stop bus service X1 'Humber Flyer', operated by Stagecoach. For details: www.stagecoachbus.com/hull
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:30 - 20:00
Saturday 05:30 - 20:00
Sunday 08:15 - 19:15
- Location
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The Ticket Office is located on the station concourse.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
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Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty fares
- Penalty fares apply for Northern TransPennine Express
Staffing and general services
- Information available from staff
- Yes - From the ticket office (when open) and using the help point.
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
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To speak to a member of our team, please call: 0345 600 1671.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off in the bus interchange (adjacent to the railway station).
Facilities
- ATM Machine
- Yes
- There is an ARM located on the concourse.
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
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Refreshments are available from several retail units on the station concourse.
- Shops
- Yes
- Type of shops available
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There are several shops located on the station concourse.
- Toilets
- Yes
- Toilets Location
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The toilets are located in the pavilion on the Station Concourse.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
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The accessible toilets are located in the pavilion on the Station Concourse, these toilets are operated by a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
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A heated waiting room is available on the station concourse.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
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Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Assistance Office on Platform 2 no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
- Staff help available
- Yes
- Staff help available opening times
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Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station is category A. Step free access is provided from the station entrance to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday - Sunday 24 Hours a Day
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