Thornaby (TBY)

Managed by TransPennine Express 

 
Thornaby station
Mandale Road
Thornaby
Cleveland
TS17 6AW
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Within the main station building when open. Shelters are also available on both platforms. 

  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

  • Toilets

    Toilets A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities). 
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Thornaby

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Route planning around the station including maps and platforms

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Station Message: Alert!

From Sunday 19th May, the required notice period for cycle reservations on TransPennine Express will reduce to just 15 minutes.

How to book a bike space:

• WhatsApp: 07812 223 336

• Twitter: @TPEAssist

• Phone: Call 0345 600 1671 (Option 3)

• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

• Booking Office: Cycle reservations can be requested at any booking office.

Don’t forget, you MUST have a reservation to take your bike on board.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
On the approach road opposite the ticket office
Storage spaces
12

 

 In addition 3 lockers are rentable from Stockton Council located in the Car Park.

 

Storage CCTV
No
Car Park
Station Car Park
Operator
APCOA on behalf of TransPennine Express
Address
-
-
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
60  with 4 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£3.10
Weekly rate
£13.50
Monthly rate
£46.00
3 Monthly rate
£120.00
Annual rate
£365.00
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

The nearest taxi rank is at the station entrance.

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15

Holidays: Boxing Day, Christmas Day Closed

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No
AVAILABLE AT TICKET OFFICE
Penalty fares
Penalty fares apply for Northern 

Staffing and general services

 
Information available from staff
 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. 

When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in.
Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes

Find WiFi Hotspots around Thornaby station

Refreshment facilities
Yes
Coffee shop
Toilets
Yes
Toilets Location
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities). 
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location

Within the main station building when open. Shelters are also available on both platforms. 

Waiting rooms opening hours
Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15

Accessibility and mobility access

 
Helpline Contact
0800 107 2149
Assisted travel

Please call 0800 107 2149 to book assistance at this station. 

Staff help available
Yes
Staff help available opening times
Monday - Friday 05:45 - 19:45
Saturday 05:45 - 19:45
Sunday 09:15 - 17:15
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access is provided from the station entrance to the platform. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:45 - 19:45 Sunday: 08:45 - 17:30 Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Wheelchairs available
Yes
Nearest station with more facilities CRS Code
Middlesbrough

Station Map

 
Station plan

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