Page last update Thursday 21 May 2020 14:29

can you travel another way?

National Rail companies need you to continue to follow the latest advice from government and public health officials.

As we move into the next phase of the nation’s response, there will be more people needing to travel by train and we need your help to keep services clear for those who need them the most.

Because of the need to maintain social distancing wherever possible, even with more frequent trains than we have been running in recent weeks and in many cases extra carriages, like all forms of public transport our capacity to carry passengers will be reduced. In the case of rail, we will be able to carry around 10% of our usual passengers.

Before you set out please ask yourself if your journey is essential. If it is, please cycle, walk or drive if you can - only travel by rail if you really have to.  

If you do need to use the train, help us get you safely wherever you need to go by following the recommended guidance.

Guidance on planning a journey, and travelling on National Rail

Train companies will do everything possible to keep passengers safe, including;

  • more frequent and thorough cleaning than normal on trains and at stations
  • giving clear safety guidance on journeys and at stations, and
  • make extra train carriages available whenever possible.

If your journey is necessary and you need to travel by National Rail, please remember that stations may be busy and leave plenty of time for your journey.

You should also follow public health advice; if you need to cough or sneeze please "Catch it, Bin it, Kill it" and if you or the people you live with have symptoms of COVID-19 (Coronavirus), you should stay at home.

Assisted Travel

Customers who need assistance are recommended to book where possible. This is to help us provide assistance to customers safely.  Where they are available for reservation, we recommend booking wheelchair spaces and priority seats. Please visit our Assisted Travel page for full details or call 0800 022 3720 up to 22:00 the day before your journey.

Please travel responsibly and follow the guidance which will help us to help you travel safely.



What This Means for Your Services How Train Companies are Supporting Your Journey How You Can Help
Common Questions Refunds Train Operating Companies' Guidance
Alert Me by National Rail Employers Advice


To check journey times and details, please use the Journey Planner below.

Last updated:   29 May 2020