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Last updated:Today at 08:05
Train companies affected:South Western Railway

Anglia Plus Season Ticket (Standard Class)

The following terms and conditions apply to this type of ticket. Please note that some tickets have restrictions on the days or times you can travel. Please check before you travel.

Terms and Conditions

Description

Season Ticket and Rover for travel in East Anglia.

For many journeys within Norfolk, Suffolk and parts of Cambridgeshire, Season Tickets are issued as 'Anglia Plus' tickets. Rather than being valid between two named stations, these give unlimited travel within any one, two or three zones: Norfolk, Suffolk and Cambridgeshire.

  • The Norfolk zone covers the area bounded by the coast, Thetford, Diss and Lowestoft.

  • The Suffolk zone covers the area bounded by Somerleyton (via Lowestoft), Bury St Edmunds, Stowmarket and Ipswich.

  • The Cambridgeshire zone covers the area bounded by Bury St Edmunds, Cambridge, Ely and Thetford.

A ticket valid in both Norfolk and Suffolk is valid between Stowmarket and Diss.

Anglia Plus Season Tickets are only available for fixed periods of one week (7DA), one month (A02) and one year (A03). However, the start date can be any day.

In addition Anglia Plus Season Tickets are also available on the following local bus services dependent on the zones in which they are valid:

  • Between Norwich station and anywhere within Norwich bus zones 1-4 by any direct First Eastern Counties bus from the Norwich station area.

  • Between Ipswich or Derby Road stations and Ipswich Town Centre on any direct services by First Eastern Counties or Ipswich Buses, or by Ipswich Buses to Ipswich Hospital (Heath Road) or Ransomes Industrial Estate.

  • Between Great Yarmouth station and the Town Centre or Beach on any direct service operated by Anglian Coaches.

Anglia Plus tickets are also available as a One-Day Ranger and as a 3-Days-in-7 Rover. For details click here.

Single or Return

Return

Operator

  • Greater Anglia
  • East Midlands Railway
  • Great Northern

Standard Class Ticket Code

7DA, A02 & A03

Availability

Purchase Location

Weekly tickets can be purchased from the conductor on board any rural train services in the Anglia Plus area.

Weekly, monthly and annual tickets can be purchased from any staffed ticket office within the Anglia Plus area.

Anglia Plus Season Tickets are not available to buy online.

Purchase Availability

For purchases at a station, there are restrictions as to how far in advance you can buy your Season Ticket. This depends on whether the ticket is valid for a week or for a month or more and on whether or not there will be a break in continuity - or if it is the first time you have bought this ticket. These rules are set nationally and apply to all Train Companies.

New Tickets or Renewals following a Break of Continuity7-Day Seasons & Travelcards

A ticket may be issued:

  • on the start date;

  • if the start date is a Monday (or a Tuesday after a Bank Holiday), the ticket may be issued from 06:00 hours on the previous Sunday.

Period Seasons & Travelcards (including Annual & Gold Cards)

  • if the start date is a Saturday, Sunday or Monday (also Tuesday after a Bank Holiday), the ticket may be issued from noon on the previous Friday;

  • if the start date is another day, the ticket may be issued after noon on the previous day.

Renewals - where the current ticket is surrended with no break of continuity

7-Day Seasons & Travelcards

A ticket may be issued:

  • if the start date is a Sunday or Monday (or Tuesday after a Bank Holiday), the ticket may be issued from noon on the previous Friday.

  • if the start date is another day, the ticket may be issued after noon on the previous day.

Period Seasons & Travelcards (including Annual & Gold Cards):

  • the ticket may be issued any time up to seven days in advance.

Over the Christmas and New Year holiday period these rules are generally relaxed. Please enquire at your local staffed station.

Pre-booking Requirement

If you are purchasing a season ticket for the first time, you must provide a recent passport-type photograph of yourself for us to issue you a photocard.

Children may be required to provide proof of age.

Reservations Compulsory

No

No, but you can reserve a seat on many longer distance services and reservations are recommended on busy services. Please note that some train services are designated as reservation only, regardless of ticket held.

Discounts

Children

Yes

50%. Children may be required to provide proof of age.

Railcards

No

General Conditions

Anglia Plus tickets are not valid on the following routes or services:-

  • Any CrossCountry Trains service

  • Any service on the line from Ely to King's Lynn

  • Any service on the line from Ely to Peterborough

  • Any service to and from Sudbury (Suffolk).

Outward Journey

Day Of Travel

Valid any day within the validity of the ticket.

Time Of Travel

Valid any time.

Return Journey

Day Of Travel

Valid any day within the validity of the ticket.

Time Of Travel

Valid any time.

Refunds

If you stop travelling and no longer need your Season Ticket, please hand it in at, or post it to, the ticket office where you bought it.

Any refund is calculated from the date the Season Ticket was handed in. It will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have actually used the ticket, plus an administration charge (see admin charges below). Because of the discounts on longer term Season Tickets, refunds are not made pro-rata to the periods before/after surrender and Annual Season Tickets have no refund value after about 10 1/2 months. For this reason it is recommend that employers' Annual Season Ticket loan schemes are set up so that reimbursements are made in 10 equal monthly payments with two 'free' months at the end of the year, rather than in 12 equal monthly payments.

There must be at least seven days remaining on a Monthly Season Ticket or at least three days remaining on a 7 Day Season Ticket to obtain a refund (although on some 7 Day Season Tickets there may be no refund value after three days of use, dependent upon the relevant Standard Day Return price.

In cases of illness, the refund can be backdated if you produce suitable documentary evidence for a period before you hand in your ticket, provided that you have not started travelling again using your Season Ticket since your illness.

Refunds or extensions to periods of validity are not given for cases of periods of non-use, for example holidays. Refunds on duplicate Season Tickets are not normally given although consideration will be given if you can supply written evidence of redundancy, prolonged illness or similar circumstances or if the original ticket is recovered and returned to the issuing ticket office within one month of its loss. Please ask at the ticket office for more details.

Changes To Travel Plans

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