Bus Period Return

Ticket offices and travel centres, self-service ticket machines at stations, rail-appointed travel agents, online at most train company websites or through other online retailers or train company telesales offices.

Tickets can be bought in advance or immediately before travel.

None.

The outward journey must take place within one calendar month(s) of the date shown on the ticket.

There are no time restrictions on when you can travel with this ticket.

The return journey must take place within one calendar month(s) of the date shown on the ticket.

There are no time restrictions on when you can travel with this ticket.

For tickets purchased until 31 March 2026:

A full refund is available if you return the completely unused ticket to the place of purchase within 28 days of expiry of the ticket. The amount of the refund will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

For tickets purchased from 1 April 2026:

Refundable until 23:59 the day before the ticket becomes valid for travel.

Not refundable once the ticket has become valid for travel unless Condition 30 of the National Rail Conditions of Travel (failure of train service) applies.

In exceptional circumstances a refund may be considered on unused or part-used tickets that have become valid for travel. In such cases an application must be made to the retailer within 28 days of the expiry date of the ticket and should include the reason for non-use. Additional evidence may be requested, refunds will be on a discretionary basis, and any use made of the ticket may mean that in some circumstances no refund will be due.

Refunds are only available from the retailer that sold the tickets.

An administration fee (up to a maximum of £5 per ticket) may be applied.

A ticket will need to be changed in order to travel to a destination further than where it was purchased to, change the route of the ticket, change the class of travel from Standard Class to First Class, or change the date of travel.

Changes to tickets purchased online should be made by the retailer from which the ticket was bought. Staffed station ticket offices can also make changes in most cases, provided that this is done before the start of the journey.

NOTE: A change to the date of travel can only be made BEFORE the date on which the ticket becomes valid for travel. Other alterations such as changes to the route or class of travel will be subject to a suitable alternative Anytime product being available. In some cases, it may be cheaper to purchase a new ticket.