Family Ticket (1-Month Return)

Any National Rail staffed ticket office, train company telesales office, online at most train company website and selected rail appointed travel agents.

This ticket can be purchased in advance or immediately before travel.

The outward part of the ticket is only valid for travel when accompanied by the unused return part of the same ticket.

All members of the family group must travel together at all times to validate the product.

If there are 10 or more traveling together, you need contact the Group Travel Department on 02920 320 002 (Opening hours: Mon-Fri 08:30 - 16:00)

Valid within the Transport for Wales network where an Off-Peak Return is available, tickets are valid for outward travel on the date shown on the ticket and until 04:29 the following morning.

If you cannot complete your journey on the same day you will be allowed to finish it the following day - see 'Break of journey' below.

The National Rail Journey Planner will automatically work out which tickets are valid for your journey. 

The times when you may use your Off-Peak ticket are indicated by a Restriction Code applicable to the journey you are making. This can be viewed by clicking the link from the Journey Planner ticket terms and conditions page once you have made your selection.

The Restriction Code is a two character (alpha-numeric) code. This is shown on most tickets and the meaning can be found by going to www.nationalrail.co.uk/XX [where 'XX' is the two character code].

You will also be advised of the restriction when buying your ticket.

Break of journey is permitted unless otherwise indicated by a restriction shown against the ticket's Restriction Code.

Overnight break of journey - if the journey cannot be completed on the same day, the ticket may be used to continue the journey on the following day.

Unless otherwise indicated in the relevant restriction code, time restrictions apply as from the initial origin station on both days.

The appropriate restrictions for the actual day on which travel is being undertaken apply (for example, it may be that if day 1 is on Sunday, no restrictions apply, but on day 2, the Monday-Friday restrictions apply). All travel must be completed by 04:29 in the morning after this second day.

Valid within the Transport for Wales network where an Off-Peak Return is available, tickets are valid for return travel within one calendar month from the start date shown on the ticket and until 04:29 in the morning after last day of validity.

The National Rail Journey Planner will automatically work out which tickets are valid for your journey. 

The times when you may use your Off-Peak ticket are indicated by a Restriction Code applicable to the journey you are making. This can be viewed by clicking the link from the Journey Planner ticket terms and conditions page once you have made your selection.

The Restriction Code is a two character (alpha-numeric) code. This is shown on most tickets and the meaning can be found by going to www.nationalrail.co.uk/XX [where 'XX' is the two character code].

You will also be advised of the restriction when buying your ticket.

Break of journey is permitted on the return portion off an Off-Peak Return unless otherwise indicated by a restriction shown against the ticket's Restriction Code.

Family tickets are refundable. If you decide not to use some or all of your ticket (s) to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date.

You may be required to pay an administration fee (up to a maximum of £5 per ticket). The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

If the number of tickets requested for refund reduces the group size, then the undiscounted Off Peak Return ticket price will be used to calculate journeys made.

You may change your travel plans at any time within the validity of the ticket without having to pay an additional fare. Restrictions on when you can travel with this ticket may apply to both the outward and return journeys - please check before travelling.