Family Ticket (Single)

Any National Rail staffed ticket office, train company telesales office, online at most train company website and selected rail appointed travel agents.

This ticket can be purchased in advance or immediately before travel.

All members of the family group must travel together at all times to validate the product.

If there are 10 or more traveling together, you need contact the Group Travel Department on 02920 320 002 (Opening hours: Mon-Fri 08:30 - 16:00)

Valid within the Transport for Wales network where an Anytime Day Single is available, tickets are valid for one single journey. The ticket is valid on the date shown on the ticket and until 04:29 the following morning.

Valid for travel at any time

Break of journey is permitted

Refundable until 23:59 the day before the ticket becomes valid for travel.

Not refundable once the ticket has become valid for travel unless Condition 30 of the National Rail Conditions of Travel (failure of train service) applies.

In exceptional circumstances a refund may be considered on unused or part-used tickets that have become valid for travel. In such cases an application must be made to the retailer within 28 days of the expiry date of the ticket and should include the reason for non-use. Additional evidence may be requested, refunds will be on a discretionary basis, and any use made of the ticket may mean that in some circumstances no refund will be due.

Refunds are only available from the retailer that sold the tickets.

An administration fee (up to a maximum of £5 per ticket) may be applied.

You may change your travel plans at any time within the validity of the ticket without having to pay an additional fare.