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Chiltern Friends & Family

The following terms and conditions apply to this type of ticket. Please note that some tickets have restrictions on the days or times you can travel. Please check before you travel.

Terms and Conditions

Description

Chiltern Friends & Family tickets offer the holder unlimited travel across the Chiltern Railways network on the date shown on the ticket, other than at stations managed by London Underground as they don't have the ability to accept barcode tickets.

Single or Return

Single

Operator

  • Chiltern Railways

Standard Class Ticket Code

NCH

Availability

Purchase Location

This product is only available for purchase through the Chiltern Railways website and mobile apps.

Pre-booking Requirement

Tickets can be purchased on the day of travel or in advance.

Reservations Compulsory

No

Reservations are not available on Chiltern Railways services.

Discounts

Children

No

Railcards

No

General Conditions

Whilst issued as a Single for technical reasons, tickets are valid for unlimited travel across the Chiltern network on the date shown on the ticket.

Special conditions applicable to the network area

As tickets are only issued as e-tickets, they are not valid for travel to/from stations between Harrow-on-the-Hill and Amersham (inclusive), nor at South Ruislip and West Ruislip, as these stations are managed by London Underground and are unable to accept e-tickets.

For technical reasons, the product is priced to discourage general sales, with eligible staff being provided with a discount code to enter at checkout stage to reduce this to the desired level.

Outward Journey

Day Of Travel

1 day

Time Of Travel

No time restrictions apply to this product

Break Of Journey

No break of journey restrictions apply

Refunds

For tickets purchased until 31 March 2026:

Refunds aren't generally allowed unless the tickets are returned before the date of validity shown on them.

For tickets purchased from 1 April 2026:

Refundable until 23:59 the day before the ticket becomes valid for travel.

Not refundable once the ticket has become valid for travel unless Condition 30 of the National Rail Conditions of Travel (failure of train service) applies.

In exceptional circumstances a refund may be considered on unused or part-used tickets that have become valid for travel. In such cases an application must be made to the retailer within 28 days of the expiry date of the ticket and should include the reason for non-use. Additional evidence may be requested, refunds will be on a discretionary basis, and any use made of the ticket may mean that in some circumstances no refund will be due.

Refunds are only available from the retailer that sold the tickets.

An administration fee (up to a maximum of £5 per ticket) may be applied.

Changes To Travel Plans

As tickets are only available through online channels, changes to travel plans require the original ticket to be refunded and a new one purchased.

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