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TfW Advance Duo Promo

The following terms and conditions apply to this type of ticket. Please note that some tickets have restrictions on the days or times you can travel. Please check before you travel.

Terms and Conditions

Description

The Advance Duo promotion product is a single (one-way) ticket for 2 passengers that is available on many Transport for Wales longer and shorter distance journeys, this product is currently only available in standard class and is subject to availability .

50% discount valid when two travel together and will be applied automatically when adding 2 tickets to basket. Railcard and child discounts do not apply and purchases must be made at least 3 days in advance of travel.

Advance tickets are valid only on the specific booked train but can be changed before departure of the first reserved service.

Single or Return

Single

Operator

  • Transport for Wales

Standard Class Ticket Code

NPD

Availability

Purchase Location

Any National Rail staffed ticket office, train company telesales office, online at most train company website and selected rail appointed travel agents.

Purchase Availability

Tickets are valid only on the date and train service(s) shown on the ticket(s). Where applicable, valid only for travel in the class and reserved seat(s) shown on the ticket(s).

Pre-booking Requirement

Tickets must be purchased in advance of travel, subject to availability.

Reservations Compulsory

Yes

Yes

Discounts

Children

No

Not applicable.

Railcards

No

Not applicable.

Outward Journey

Day Of Travel

Valid only on the date shown on the ticket.

Time Of Travel

Valid only at the specified time and train printed on the ticket.

Break Of Journey

Customers may not start, break and resume, or end their journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Return Journey

Day Of Travel

Not applicable.

Time Of Travel

Not applicable.

Break Of Journey

Not applicable.

Refunds

Advance tickets are non-refundable.

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Change of Journey/Excess Fare paid

Where an excess fare has been paid up to the price of a walk-up ticket, the excess fare paid varies the terms under which the passenger can travel, but it does not alter the refund terms of the original Advance ticket.

If the passenger subsequently asks for a refund on the combination of Advance ticket, Excess Fare paid and any administration fees paid, the Advance ticket and change of journey fee remain non-refundable and a refund is only payable on the difference in fare paid. This may be subject to a refund fee of no more than £10.

If your journey is cancelled or disrupted

If your journey is cancelled or disrupted: If the train you purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate them on another train (although a seat cannot be guaranteed). If the train you purchased a ticket for is cancelled or delayed, and as a result you decide not to travel, a refund will be offered on completely unused tickets and you will not be charged an administration fee.

There may be rare occasions where a cheaper Advance fare becomes available closer to the time of travel, for example if a group booking is cancelled and extra seats become available. Please note that in these circumstances Advance tickets that have already been bought cannot be refunded in part or in full.

Changes To Travel Plans

Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. Customers will need to present the ticket(s) and reservation(s) when they request a change.

Changes to tickets cannot be made on-board the train. If customers board a train without a ticket and reservation for that service, a new ticket must be purchased.

The origin, destination or route shown on the ticket(s) must remain the same.

The difference between the price paid and cost of the next suitable fare for the journey is payable. An administration fee of no more than £10 may be charged per ticket for each change to a journey. If customers change to a train on which a cheaper fare is available, the difference will not be refunded.

Please note: Where an Advance ticket has been purchased online and the ticket has either been self-printed at home or downloaded to a mobile device this may alter the rules for changing the ticket. The relevant conditions will be made clear when the ticket is bought.