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Platform Ticket

The following terms and conditions apply to this type of ticket. Please note that some tickets have restrictions on the days or times you can travel. Please check before you travel.

Terms and Conditions


If customers are not travelling by train but wish to access the station platform - for example where there are ticket barriers in operation and they wish to assist someone onto the train or if they are a railway enthusiast - they may need to buy a Platform Ticket, depending on the discretion of staff.

Not all train companies still issue Platform Tickets but where they are still sold they cost ten pence (10p) and can only be purchased from the station ticket office. There is no charge to assist a disabled passenger to a train.

At other stations without barriers, unstaffed stations or at stations managed by certain train companies a Platform Ticket may not be required and customers are advised to check with the ticket office, where possible, before entering the platform. Each train company will advise their retail staff of their policy on Platform Tickets.

Single or Return



  • Avanti West Coast
  • c2c
  • Chiltern Railways
  • CrossCountry
  • East Midlands Railway
  • Gatwick Express
  • Grand Central
  • Great Northern
  • Great Western Railway
  • Greater Anglia
  • Heathrow Express
  • Hull Trains
  • Island Line
  • London Northwestern Railway
  • Merseyrail
  • Northern
  • ScotRail
  • South Western Railway
  • Southeastern
  • Southern
  • Stansted Express
  • Thameslink
  • TransPennine Express
  • Transport for Wales
  • West Midlands Railway

Standard Class Ticket Code



Purchase Location

Train company ticket offices, where they are still issued.

Purchase Availability

Available to purchase at any time, where these are still issued.

Pre-booking Requirement


Reservations Compulsory


No, but you can reserve a seat on many longer distance services and reservations are recommended on busy services. Please note that some train services are designated as reservation only, regardless of ticket held.






General Conditions

Valid only at the station where it was issued.

Not valid on trains.

Not valid when asked to leave the platform for whatever reason by a member of staff.

Outward Journey

Day Of Travel

Valid any day.

Time Of Travel

Valid for one hour from time of issue or until otherwise specified by the issuer.

Break Of Journey

Not applicable.

Return Journey

Day Of Travel

Not applicable.

Time Of Travel

Not applicable.

Break Of Journey

Not applicable.


Not refundable.

Changes To Travel Plans

Not applicable.