Off-Peak and Super Off-Peak Tickets Terms and Conditions

1. Description

1.1 Off-Peak and Super Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of day, days of the week or on a specific route.

2. Availability

2.1 Tickets can be bought in advance or immediately before travel.

3. Discounts

3.1 Children (aged 5 to 15 inclusive):

• 50% discount. Up to 2 children aged under 5 can travel free with each fare paying passenger.

3.2 16-17 Saver holders:

• 50% discount

3.3 Railcard discounts (see note below):

• 16-25 Railcard: 34% discount on Standard Class fares

• 26-30 Railcard: 34% discount on Standard Class fares

• Disabled Persons Railcard: 34% discount on Standard and First Class fares

• Family & Friends Railcard: 34% discount on Standard Class fares

• HM Forces Railcard: 34% discount on Standard and First Class fares

• Network Railcard (London and South East): 34% discount on Standard Class fares

• Senior Railcard: 34% discount on Standard and First Class fares

3.4 Other discount cards (see note below):

• Gold Card (London and South East): 34% discount on Standard Class fares

• JobCentre Plus Travel Discount Card: 50% discount on Standard Class fares 

Please note: Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details. 

4. When and where the ticket can be used

4.1 Off-Peak and Super Off-Peak tickets may require you to travel at specific times of day, days of the week or on a specific route. 

4.2 Website journey planners can tell you when your ticket can be used – simply enter your outward and return journey times to see the trains you can travel on.

4.3 Off-Peak and Super Off-Peak tickets are valid for travel on the date shown on your ticket and until 04:29 on the following day.

4.4 Off-Peak Singles and the outward portion of Off-Peak Returns are valid for travel on the date shown on the ticket and until 04:29 the following morning. If the journey cannot be completed in this time, the ticket may be used to continue the journey on the following day. Unless otherwise indicated in the relevant restriction code, time restrictions apply as from the initial origin station on both days. The appropriate restrictions for the actual day on which travel is being undertaken apply (for example, it may be that if day 1 is on Sunday, no restrictions apply, but on day 2, the Monday-Friday restrictions apply). All travel must be completed by 04:29 in the morning after this second day. Please note that break of journey is not permitted on some journeys, as detailed in the ticket restrictions.

4.5 Return portions of Off-Peak Return tickets are valid for travel until 04:29 on the day following the last day of validity (i.e. 1 calendar month from outward journey). All travel must be completed by this time.

4.6 If the route shown on the ticket has a †, the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool St and Paddington) by either London Underground, Docklands Light Railway (DLR) or Thameslink services appropriate to the route of the journey being made.

Find more information about Travelling across London to connect with another National Rail service here.

Please note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 04:29 the following day. Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted. Travel restrictions do not apply on weekends and public holidays.

5. Conditions of use

5.1 You must travel in the class of accommodation shown on your ticket.

5.2 Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

5.3 The outward part of an Off-Peak Day and Super Off-Peak Day Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.

5.4 First Class Off-Peak tickets may provide access to First Class Lounges at stations. Please check the First Class page for more information.

Reservations

Seat reservations are not compulsory with Off-Peak or Super Off-Peak tickets but you can reserve a seat on many longer distance services and reservations are recommended on busy services. Please note that some train services are designated as reservation only, regardless of ticket held.

6. Break of journey

6.1 Break of journey is allowed on the outward and return portions of Off-Peak tickets unless otherwise indicated by a restriction shown against the ticket's validity code.

6.2 You may start, break and resume, or end your journey at any intermediate station along the route of travel on Off-Peak tickets unless the ticket restriction for the journey you are making does not allow it. If you intend to start, break and resume, or end your journey at any intermediate station, please call 03457 48 49 50 to check if it is available on your specific journey.

7. Changing the time or date of travel

7.1 If you wish to change your time of travel or class of the ticket, you can pay the difference between the cost of the ticket held and the cost of the ticket that is most appropriate for the journey you need to make.

7.2 In many cases, if you are still travelling at a time when your ticket is not restricted, no additional fare is payable.

7.3 If you wish to change the date of travel, or the origin or destination of your ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket (see below).

8. Refunds

8.1 Your ticket is refundable.

8.2 If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.

8.3 The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

8.4 All tickets and travel are subject to the National Rail Conditions of Travel (PDF, 1.1MB).