Veterans Concessionary Travel Scheme

Customer eligibility

Anyone in receipt of an ongoing payment under the War Pensions Scheme or the Armed Forces Compensation Scheme, including war widows/widowers and eligible dependents is entitled to receive a Veterans Concessionary Travel Scheme (VCTS) Pass. The Veterans Concessionary Travel Pass is ONLY issued upon receipt of application form provided. The Pass is issued as an Oyster photocard.

Area of validity

London Fare Zones 1–6, plus stations Rickmansworth to Amersham inclusive and stations Carpenders Park to Watford Junction inclusive on participating Train Company services, London Underground, DLR, London Trams and most bus services in the Greater London area. A full map is available here.

Participating train operators:

  • c2c
  • Chiltern Railways
  • Great Northern
  • Great Western Railways
  • Greater Anglia
  • Heathrow Connect (between London Paddington and Hayes & Harlington only)
  • London Midland (but not between Harrow & Wealdstone and Watford Junction)
  • London Overground
  • Southeastern (but not on High Speed services)
  • Southern (but not between Harrow & Wealdstone and Watford Junction)
  • South Western Railway
  • Thameslink

Time restrictions

Mondays to Fridays from 09:30 and until 04:30* the following morning. Journeys started before 04:30 may be completed provided that after 04:30 there is no break of journey or transfer to tube, bus or tram services.

Also available between the following stations on participating Train Company services at any time.

  • Fenchurch Street/Liverpool Street and Upminster
  • Liverpool Street and Stratford
  • Clapham Junction and Willesden Junction / Harrow & Wealdstone
  • Euston and Watford Junction (but not valid on London Midland or Southern services between Harrow & Wealdstone and Watford Junction)
  • Marylebone and Amersham
  • Kings Cross/Moorgate and Finsbury Park
  • Elephant & Castle/London Bridge and West Hampstead Thameslink
  • Richmond and Stratford
  • South Ruislip and West Ruislip

No time restriction at weekends and on Public Holidays.

Accompanied Passengers

There is no discount entitlement for adults or children accompanying the Pass holder. However, up to 4 accompanying children aged under 11 can travel free on Underground, DLR, London Overground and on some TOC services - please check locally for details.

Replacements

For lost, stolen or 'failed' passes please telephone 0845 331 9872 and quote either your Veterans Concessionary Travel Oyster photocard number or Application reference number.

Pass holders requiring replacements for ‘failed’ cards must be advised to contact the Oyster card helpline on 0343 222 1234.

Travel beyond the area of validity

For travel beyond the concessionary travel area and excess or extension ticket must be pre-purchased. A throughout journey must be on the services of participating Train Operators as shown above.

Issuing conditions of pre-purchased extension tickets

Tickets pre-purchased for use with a VCTS Pass are issued subject to National Rail Conditions of Travel and to specific conditions in Excess tickets (see Excess fares section). They are valid only in Standard accommodation; if used in First Class, the full First Class fare will be payable as if no ticket were held.

Pre-purchased extension tickets may only be issued and used with a valid VCTS Pass which must be presented at each ticket examination, otherwise Penalty Fares rules apply within designated Penalty Fares areas.

Pre-purchased extension tickets are not transferable and may be used only for travel by the person named on the VCTS Pass. Misuse could result in the ticket user and person to whom the VCTS Pass has been issued liable to prosecution.