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Last updated:Today at 16:24
Train companies affected:National Rail

Money Back Guarantee with Govia Thameslink Railway

Nearest train station

No Data Available

Participating train companies

Southern

Overview

If you cannot travel you can get your money back.

Details

When you buy paper tickets with us online, you can get a full refund on most types of tickets if you decide not to travel as long as you select the 'collect from station' option.

The Money Back Guarantee covers all Anytime, Anytime Day, Off-Peak, Off-Peak Day and Super Off-Peak Day paper tickets, which means that if you can't travel you can get your money back.

More information is available on our websites:

  • Gatwick Express click here

  • Great Northern click here

  • Southern click here

  • Thameslink click here​​​​​​​

The money back guarantee does not apply to any tickets purchased as eTickets or on The Key Smartcard.

Further information

For further information see

Available to Purchase

From 1st November 2010

Purchase Details

  • Book your Anytime, Anytime Day, Off-Peak, Off-Peak Day or Super Off-Peak Day paper tickets from one of our websites.

  • Choose to pick up your tickets at the station on the day you plan to travel by selecting “Ticket on Departure” during the booking process on our website

  • If you can't travel and require your money back, do not collect your paper tickets, but log in to 'Your Account' and view the relevant booking. Click the 'Refund' button, fill in all the required fields and submit the form.  Then print off the form and send it to the address shown.

  • The full price of your ticket will then be refunded.

  • If you wish to book tickets for multiple trips in a single transaction online, we advise that you book the tickets you need for each trip in separate transactions to ensure the Money Back Guarantee applies.

Booking Conditions

For the terms and conditions, see the Money Back Guarantee page on our websites:

Valid from

From 1st November 2010

Terms & Conditions

The Money Back Guarantee covers all Anytime, Anytime Day, Off-Peak, Off-Peak Day and Super Off-Peak Day paper tickets, which means that if you can't travel you can get your money back. 

More information is available on our websites:

Valid in both directions

No

Prices

  • With Railcard

    • 16-25 Railcard

      N/A

    • Annual Gold Card

      N/A

    • Disabled Persons Railcard

      N/A

    • Family & Friends Railcard

      N/A

    • HM Forces Railcard

      N/A

    • Network Railcard

      N/A

    • Senior Railcard

      N/A

    • Two Together Railcard

      N/A

    • Disabled Persons Railcard

      N/A

    • Annual Gold Card

      N/A