Stations & on train
c2c- Caledonian Sleeper
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- West Midlands Railway
- Stobart Rail
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 08709 000 773
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Friday - 08:00 - 22:00Saturday - 08:00 - 22:00Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended evening services in the Shrewsbury / Wrexham / Chester area from Monday 12 to Thursday 15 August
- Buses replace evening trains between Shrewsbury and Crewe on Sunday 11 August
- Amended evening / morning Transport for Wales services from Monday 12 to Friday 16 August
- Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend until 09:50 on Sunday 11 August
- Amended late night / early morning services in the Newport area on Saturday 10 and Sunday 11 August
- Amended evening / morning trains to / from Gloucester on Saturday 10 and Sunday 11 August
- Amended late night Transport for Wales trains from 23:00 Saturday 3 August
- Buses replace trains between Ebbw Vale Town and Cardiff Central until 13:00 Sunday 4 August
- Buses replace trains between Cardiff Central and Ebbw Vale Town after 21:30 each night from Monday 5 to Thursday 8 August
- Amended midweek Transport for Wales service from Monday 5 to Friday 9 August
- Buses replace overnight Transport for Wales trains between Cardiff Central and Bridgend / Radyr each night from Monday 29 July to Thursday 1 August
- Amended 05:50 Gloucester to Maesteg service from Monday 22 until Saturday 27 July
- Amended 05:30 Aberystwyth to Birmingham International service on Monday 29 July
- Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
- Buses replace trains between Cardiff Central and Rhymney until 12:20 on Sunday 21 July
- Amended evening / morning trains between Newport and Cardiff Central on Saturday 20 and Sunday 21 July
- Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
- Buses replace late night trains between Cardiff Central and Rhymney from Monday 22 to Thursday 25 July
- Major improvement work in the Warrington Bank Quay area from Saturday 20 July to Sunday 4 August
- Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
- Amended 07:10 Cardiff Central to Pembroke Dock on Sunday 14 July
- Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Tuesday 16 to Thursday 18 July
- Amended late night services between Crewe and Manchester Piccadilly from Monday 15 to Thursday 18 July
- Buses replace late night trains in the Radyr / Pontypridd area from Monday 8 to Thursday 11 July
- Amended evening / morning trains in the Swansea area from Monday 8 to Friday 12 July
- Buses replace trains until 12:30 between Radyr and Treherbert / Aberdare / Merthyr Tydfil on Sunday 7 July
- Amended overnight / early morning Transport for Wales trains from Monday 1 to Friday 5 July
- Buses replace late night trains to / from Crewe on Sunday 30 June
- Buses replace trains between Cardiff Central and Barry / Bridgend before 09:50 on Sunday 30 June
- Buses replace trains between Ebbw Vale Town and Cardiff Central on Sunday 30 June
- Buses replace late night trains between Hereford and Cardiff Central from approximately 22:40 on Sunday 23 June
- Amended midweek Transport for Wales service from Monday 24 to Friday 28 June
- Amended midweek Transport for Wales service from Monday 17 to Friday 21 June
- Buses replace trains between Ebbw Vale Town and Cardiff Central on Sunday 2 June
- Buses replace trains between Shrewsbury and Broome / Newport on Sunday 2 June
- Buses replace late night trains between Cardiff Central / Newport and Hereford on Sunday 16 June
- Buses replace trains between Newport and Cardiff Central / Bridgend on Sunday 16 June
- Buses replace late night trains between Cardiff Central and Rhymney from Monday 10 to Thursday 13 June
- Buses late night / early morning replace trains between Rhyl and Holyhead from Monday 3 to Friday 7 June
- Amended evening service between Wrexham and Shrewsbury from Monday 3 to Thursday 6 June
- Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 3 to Thursday 6 June
- Amended evening trains between Cardiff Central and Radyr / Pontypridd from Monday 3 to Thursday 6 June
- Buses replace trains between Cardiff Central and Pontypridd until 13:00 on Sunday 2 June
- Amended evening train services between Crewe and Stockport from Monday 3 and Thursday 6 June
- Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
- Amended late night / early morning Transport for Wales service between Crewe and Chester from Monday 27 to Friday 31 May
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