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Transport for Wales (AW)
Information last updated 29 September 2019 10:23
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 0333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended service between Swansea and Cardiff Central until 08:40 on Sunday 5 January
- Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
- Buses replace late night trains between Barmouth / Harlech and Pwllheli on Friday 25 October
- Amended early morning services to / from Cardiff Central on Monday 21 October
- Buses replace evening trains between Cardiff Central and Bridgend from Monday 21 to Thursday 24 October
- Buses replace late night trains between Manchester Piccadilly and Chester from Monday 21 to Thursday 24 October
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
- Amended 00:30 Cardiff Central to Hereford service on Saturday 21 December
- Buses replace trains between Newton and Aberystwyth / Tywyn on Sunday 15 December
- Buses replace trains after 23:55 between Barry and Bridgend from Monday 16 to Thursday 19 December
- Amended 22:15 Maesteg to Gloucester from Monday 16 to Thursday 19 December
- Amended late night / early morning trains between Cardiff Central and Ebbw Vale Town / Hereford / Gloucester on Saturday 14 and Sunday 15 December
- Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 17 to Friday 20 December
- Buses replace late night trains between Shrewsbury and Crewe from approximately 22:40 Sunday 15 December
- Amended services between Cardiff Central and Bridgend on Sunday 15 December
- Amended Transport for Wales services on Sunday 8 December
- Buses replace trains after 21:00 between Cardiff Central and Bridgend via Barry from Monday 9 to Thursday 12 December
- Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly from Monday 9 to Friday 13 December
- Amended service between Cardiff Central and Bridgend on Sunday 8 December
- Amended midweek late night Transport for Wales services from Monday 2 to Friday 6 December
- Amended early morning / late night service in the Cardiff Central area on Sunday 1 December
- Amended Valley Line services on Saturday 23 and Sunday 24 November
- Amended late night Transport for Wales services from Monday 18 to Friday 22 November
- Buses replace trains after 21:00 between Cardiff Central and Bridgend via Barry from Monday 25 to Thursday 28 November
- Buses replace trains between Carmarthen and Fishguard Harbour / Milford Haven / Pembroke Dock on Sunday 24 November
- Buses replace trains between Cardiff Central and Pontypridd until approximately 12:00 on Sunday 17 November
- Buses replace trains between Carmarthen and Fishguard Harbour / Milford Haven / Pembroke Dock on Sunday 17 November
- Buses replace trains between Rhyl / Bangor and Holyhead on Saturday 16 and Sunday 17 November
- Buses replace trains between Llandudno Junction / Bangor and Holyhead on Saturday 9 and Sunday 10 November
- Buses replace trains between Swansea and Llanelli / Carmarthen on Sunday 10 November
- Buses replace trains between Barmouth and Pwllheli on Saturday 9 and Sunday 10 November
- Amended overnight Transport for Wales trains from Monday 4 to Friday 8 November
- Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
- Buses replace trains between Cardiff Central and Bridgend via the Vale of Glamorgan on Sunday 3 November
- Buses replace late night trains between Shrewsbury and Chester via Crewe on Sunday 3 November
- Amended service between Chester and Holyhead on Saturday 2 and Sunday 3 November
- Buses replace trains between Pwllheli and Barmouth on Saturday 2 November
- Amended early morning midweek trains between Swansea and Carmarthen from Monday 28 October to Friday 1 November
- Buses replace late night / early trains between Cardiff Central and Bridgend / Barry Island from Monday 28 to Thursday 31 October
- Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:00 on Sunday 27 October
- Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend on Sunday 27 October
- Buses replace train after 20:30 between Cardiff Central and Ebbw Vale Town from Monday 28 to Thursday 31 October
- Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly
- Amended services between Chester and Holyhead / Rhyl / Wrexham General on Saturday 26 and Sunday 27 October
- Buses replace trains between Barmouth and Pwllheli from Saturday 26 October to Friday 1 November
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central on Saturday 19 and Sunday 20 October
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 21 to Friday 25 October
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