Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 24 September 2021 18:04

Company Information

Managing Director
Marie Daly 
Head Office
 
Phone
03333211202 
Address
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



CardiffCF37 4TH
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
Trsport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF10 5DJ
Email address
[email protected]
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Llandrindod and Llandovery on Sunday 14 November
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 15 to Friday 19 November
Buses replace trains between Radyr and Pontypridd on Saturday 23 and Sunday 24 October
Buses replace trains between Shrewsbury and Welshpool on Saturday 23 and Sunday 24 October
Buses replace late night / early morning trains between Manchester Piccadilly and Manchester Airport from Monday 29 November to Friday 3 December
No trains between Llandudno Junction and Holyhead from Saturday 20 to Sunday 21 November
Buses replace trains between Swansea and Carmarthen on Sunday 5 December
Buses replace evening / morning trains between Llandudno Junction and Holyhead from Monday 8 to Friday 12 November
Buses replace trains between Swansea and Carmarthen on Sunday 28 November
Amended 22:35 Manchester Piccadilly to Crewe service from Monday 1 to Thursday 4 November
Amended services between Cardiff Central and Bridgend on Sunday 31 October
Buses replace trains between Chester and Wrexham General / Llandudno Junction on Sunday 31 October
Amended service between Wolverhampton and Birmingham New Street on Saturday 30 and Sunday 31 October
Buses replace trains between Machynlleth and Pwllheli from Monday 13 September to Saturday 11 December
Buses replace trains in the Wolverhampton / Birmingham International area on Sunday 10 October
Amended 21:52 Chester to Manchester Airport service from Monday 11 to Thursday 14 October
Buses replace trains between Shrewsbury and Llanwrtyd / Newport on Saturday 9 and Sunday 10 October
Amended evening / morning services between Cardiff Central and Bridgend via Grangetown / Barry from Monday 11 to Friday 15 October
Buses replace trains between Llandudno and Blaenau Ffestiniog from Sunday 3 to Saturday 9 October
Amended evening / morning services between Cardiff Central and Bridgend via Pontyclun from Monday 4 to Friday 8 October
Buses replace late night trains between Manchester Airport and Chester from Monday 4 to Thursday 7 October
Amended morning trains between Cardiff Central and Swansea on Sunday 3 October
Buses replace evening / morning trains between Machynlleth and Aberystwyth from Monday 4 to Friday 8 October
Buses replace trains between Radyr and Pontypridd on Saturday 2 and Sunday 3 October
Buses replace trains between Newport and Shrewsbury on Saturday 2 and Sunday 3 October
Buses replace trains between Radyr and Pontypridd after 20:00 on Friday 1 October
Buses replace trains between Radyr and Pontypridd on Saturday 25 and Sunday 26 September
Buses replace trains between Shrewsbury and Newport / Llandrindod on Saturday 25 and Sunday 26 September
Buses replace evening / morning trains between Rhyl and Llandudno Junction from Monday 27 September to Friday 1 October
Amended services between Crewe and Chester on Saturday 25 and Sunday 26 September
Buses replace late night trains between Radyr and Aberdare / Merthyr Tydfil / Treherbert Sunday to Thursday until at least 11 December