Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 29 July 2020 12:00

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Cardiff and Treherbert / Aberdare / Merthyr Tydfil on Sunday 1 November
Buses replace trains between Aberdare and Abercynon on Saturday 31 October
Amended evening services in the Cardiff Central area on Sunday 1 November
Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 1 November
Amended 22:40 Birmingham International to Chester service on Sunday 1 November
Amended 08:22 Swansea to Manchester Piccadilly service on Sunday 1 November
Buses replace late night trains between Dovey Junction and Aberystwyth from Monday 2 until Thursday 5 November
Buses replace trains between Manchester Oxford Road and Huyton / Chester on Sunday 1 November
Buses replace late night between Chester and Manchester via Warrington from Monday 2 until Friday 6 November
Buses replace late night / early morning Transport for Wales services between Rhyl and Llandudno Junction from Monday 26 until Friday 30 October
Amended 22:35 Cardiff Central to Rhymney service from Monday 26 until Thursday 29 October
Buses replace late night / early morning trains between Cardiff Central and Bridgend / Penarth / Barry Island from Monday 26 until Saturday 31 October
Buses replace trains in the Cardiff Central / Cardiff Queen Street area until 12:30 on Sunday 25 October
Buses replace trains between Warrington Bank Quay and Manchester Piccadilly on Saturday 24 and Sunday 25 October
Buses replace trains between Dovey Junction and Pwllheli from Saturday 24 October to Sunday 1 November
Amended midweek Transport for Wales service from Monday 12 to Friday 16 October
Amended 21:47 Machynlleth to Pwllheli service on Friday 16 October
Buses replace trains between Shrewsbury and Newport on Sunday 11 October
Buses replace late night trains between Shrewsbury and Crewe on Sunday 4 October
Buses replace late night trains between Shrewsbury and Chester from Monday 5 to Thursday 8 October
Buses replace late night trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry from Monday 5 to Thursday 8 October
Amended late night Transport for Wales trains Shrewsbury and Birmingham New Street from Monday 5 to Thursday 8 October
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 12:30 on Sunday 4 October
Buses replace trains between Newport / Hereford and Shrewsbury on Saturday 3 and Sunday 4 October
Buses replace overnight trains between Cardiff Central and Barry Island / Bridgend via Barry from Monday 28 September to Saturday 3 October
Buses replace Transport for Wales trains between Chester and Liverpool Lime Street / Manchester Piccadilly from Monday 28 to Friday 2 October
Buses replace overnight trains between Cardiff Central and Ebbw Vale Town from Monday 28 September to Friday 02 October
Buses replace trains until 08:40 between Cardiff Central and Swansea on Sunday 27 September
Buses replace trains between Shrewsbury and Knighton / Newport from 23:00 on Saturday 26 and all day Sunday 27 September
Buses replace late night trains between Cardiff Central and Radyr / Aberdare / Merthyr Tydfil from Monday 21 to Thursday 24 September
Buses replace late night trains between Chester and Manchester via Warrington from Monday 21 to Thursday 24 September
Amended late night trains between Cardiff Central and Bridgend on Sunday 20 September
Buses replace trains between Blaenau Ffestiniog and Llandudno Junction until Monday 7 September
Buses replace trains between Shrewsbury and Knighton / Newport from 23:00 on Saturday 19 and all day Sunday 20 September
Buses replace trains between Newbridge and Ebbw Vale Town from Saturday 19 to Sunday 27 September
Buses replace late night / early morning trains between Aberystwyth to Machynlleth from Monday 21 to Friday 25 September
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 21 to Friday 25 September
Buses replace trains between Cardiff Queen Street and Rhymney until approximately 12:00 on Sunday 13 September
Buses replace trains between Crewe and Shrewsbury on Saturday 12 and Sunday 13 September
Buses replace trains between Newbridge and Ebbw Vale Town on Saturday 12 and Sunday 13 September
Buses replace trains between Machynlleth and Aberystwyth on Saturday 12 and Sunday 13 September
Buses replace trains between Ebbw Vale Town and Newbridge on Saturday 5 and Sunday 6 September
Buses replace trains between Cardiff Central and Pontypridd on Sunday 6 September
Buses replace late night trains between Swansea and Carmarthen / Fishguard Harbour from Monday 31 August to Friday 4 September
Buses replace late night trains between Pontypridd and Aberdare / Merthyr Tydfil from Monday 31 August to Thursday 3 September
Amended 23:52 Bridgend to Cardiff Central service from Monday 31 August to Thursday 3 September
Buses replace late night / early morning trains between Crewe and Chester from Monday 31 August to Friday 4 September
Amended Valley Line service from Saturday 29 to Monday 31 August
Buses replace trains between Chester and Crewe from Saturday 15 to Sunday 23 August
Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 25 to Friday 28 August
Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 24 to Friday 28 August
Buses late night / early morning replace trains between Gloucester and Severn Tunnel Junction from Monday 24 to Friday 28 August
Buses replace trains between Cardiff Central and Bridgend via Barry before 12:30 on Sunday 23 August
Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 16 August
Buses replace trains between Pontypridd and Radyr on Saturday 15 and Sunday 16 August
Amended late night Transport for Wales service at Chester on Monday 17 and Tuesday 18 August
Amended late night / early morning Transport for Wales service between Chester and Manchester from Monday 10 to Friday 14 August
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 10 to Friday 14 August
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 10 to Friday 14 August