Transport for Wales (AW)

11/06/2019 12:32:34
https://www.tfwrail.wales/

Information last updated 18 August 2019 11:36

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
0333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended overnight Transport for Wales trains from Monday 4 to Friday 8 November
Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
Buses replace trains between Cardiff Central and Bridgend via the Vale of Glamorgan on Sunday 3 November
Buses replace late night trains between Shrewsbury and Chester via Crewe on Sunday 3 November
Amended service between Chester and Holyhead on Saturday 2 and Sunday 3 November
Buses replace trains between Pwllheli and Barmouth on Saturday 2 November
Amended early morning midweek trains between Swansea and Carmarthen from Monday 28 October to Friday 1 November
Buses replace late night / early trains between Cardiff Central and Bridgend / Barry Island from Monday 28 to Thursday 31 October
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:00 on Sunday 27 October
Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend on Sunday 27 October
Buses replace train after 20:30 between Cardiff Central and Ebbw Vale Town from Monday 28 to Thursday 31 October
Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly
Amended services between Chester and Holyhead / Rhyl / Wrexham General on Saturday 26 and Sunday 27 October
Buses replace trains between Barmouth and Pwllheli from Saturday 26 October to Friday 1 November
Buses replace trains between Bristol Parkway and Cardiff Central late on Saturday 19 and until 14:00 on Sunday 20 October
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 21 to Friday 25 October
Amended trains to / from Cardiff Central on Sunday 13 October
Buses replace late night trains in the Cardiff area from Monday 14 to Thursday 17 October
Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour from Monday 14 to Friday 18 October
Buses replace late night / early trains between Cardiff Central and Bridgend / Barry Island from Monday 7 to Thursday 10 October
Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Monday 7 to Thursday 10 October
Buses replace late night trains between Radyr and Pontypridd / Aberdare / Merthyr Tydfil from Monday 30 September to Friday 4 October
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
Buses replace trains between Wrexham General and Bidston on Sunday 29 September
Buses replace trains between Pontypridd and Aberdare on Saturday 28 and Sunday 29 September
Buses replace trains from 20:00 each night between Bridgend / Barry Island and Cardiff Central from Monday 30 September to Friday 4 October
Buses replace trains between Shrewsbury and Chester via Crewe until 20:00 on Sunday 22 September
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
Amended evening services between Shrewsbury and Crewe / Chester from Monday 23 to Friday 27 September
Amended evening / morning service between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 23 to Friday 27 September
Amended evening / morning services between Newport and Gloucester from Monday 23 to Friday 27 September
Amended overnight service from 20:40 on the Vale of Glamorgan Line from Monday 16 until Thursday 19 September
Buses replace trains between Cardiff Central and Newport on Saturday 14 and Sunday 15 September
Amended evening / early morning Transport for Wales services from Monday 9 to Friday 13 September
Amended late night Transport for Wales service between Carmarthen and Hereford on Sunday 8 September
Buses replace trains between Cardiff Central and Pye Corner / Cwmbran / Bristol on Sunday 8 September until 14:00
Buses replace late night trains between Cardiff Central and Hereford on Saturday 7 September
Amended 21:15 Carmarthen to Hereford service on Saturday 8 September
Amended 20:30 Manchester Piccadilly to Cardiff Central on Sunday 8 September
Buses replace trains between Shrewsbury and Chester on Sunday 8 September
Buses replace trains between Wrexham General and Bidston on Sunday 8 September
Amended 23:33 Shrewsbury to Chester services on Saturday 7 September
Amended service in the Gloucester area on Sunday 8 September
Buses replace Transport for Wales services between Lydney and Gloucester on Saturday 7 September
Amended service at Cardiff Central late on Saturday 31 August and early morning Sunday 1 September
Buses replace trains between Cardiff Central and Rhymney until 12:05 on Sunday 1 September
Buses replace trains between Wrexham Central and Bidston on Sunday 1 September
Buses replace trains between Shrewsbury and Chester on Sunday 1 September
Buses replace late night trains between Cardiff Central and Rhymney from Monday 2 to Thursday 5 September
Buses replace trains between Cardiff Queen Street and Pontypridd until 12:30 on Sunday 25 August
Amended late night trains between Cardiff Central / Cardiff Queen Street and Pontypridd from Monday 26 August to Thursday 29 August
No trains at Newport until 14:00 on Sunday 25 August
Buses replace trains between Machynlleth and Aberystwyth from Friday 30 August until Sunday 1 September
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 26 to Thursday 29 August
Amended late night trains between Crewe and Cheadle Hulme from Monday 26 to Thursday 29 August
Buses replace late night trains between Crewe and Chester from Monday 19 until Thursday 22 August
Buses replace trains between Shrewsbury and Chester on Sunday 18 August