Stations & on train
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- Southeastern
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- Transport for Greater Manchester
- Transport for Wales
- West Midlands Railway
- Managing Director
- Jan Chaudhry-van der Velde
- Head Office
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Address
-
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH - Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Transport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH - Email address
- [email protected]
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace late night / early morning trains between Chester and Crewe on Tuesday 12 to Friday 15 April
- Buses replace trains between Llandudno Junction and Holyhead on Saturday 9 and Sunday 10 April
- Buses replace late night / early morning trains between Cardiff Central and Bridgend Monday 11 to Friday 15 April
- Buses replace trains between Radyr and Pontypridd on Friday 15 April
- Buses replace trains between Cardiff Central and Ebbw Vale Town on Friday 15 April
- Buses replace late night trains between Shrewsbury and Crewe on Sunday 10 April
- Amended service at Coventry and Birmingham International on Sunday 10 April
- Buses replace trains between Shrewsbury and Wolverhampton on Sunday 6 March
- Amended trains in the Llandudno Junction / Bangor area on Saturday 2 and Sunday 3 April
- Amended services between Stafford and Crewe on Sunday 27 March
- Amended trains in the Llandudno Junction / Bangor area on Saturday 26 and Sunday 27 March
- Buses replace trains between Radyr and Pontypridd from Monday 28 February to Thursday 3 March
- Buses replace trains between Cardiff Central and Radyr via Fairwater on Saturday 12 March
- Buses replace late night / early morning trains between Cardiff Central and Ebbw Vale Town from Monday 28 February to Friday 4 March
- Until 14:00: Buses replace trains between Cardiff Central and Ebbw Vale Town on Sunday 27 February
- Buses replace trains between Swansea and Llanelli / Llandrindod on Sunday 27 February
- Amended Transport for Wales service to / from Holyhead on Sunday 27 February
- Buses replace late night / early morning trains between Crewe and Chester from Monday 28 February to Thursday 3 March
- Buses replace late night trains between Crewe and Shrewsbury on Sunday 27 February
- Buses replace evening trains between Chester and Manchester Piccadilly from Monday 21 to Thursday 24 March
- Buses replace evening / morning trains between Machynlleth and Aberystwyth from Monday 21 to Friday 25 March
- Buses replace late night / early morning trains between Cardiff Central and Radyr / Penarth / Barry Island from Monday 21 to Friday 25 March
- Buses replace trains between Shrewsbury and Wolverhampton on Sunday 20 March
- Buses replace evening trains between Hereford and Newport on Sunday 20 March
- Buses replace trains between Cardiff Central / Port Talbot Parkway and Swansea on Sunday 20 March
- Buses replace trains between Gloucester and Cheltenham Spa / Worcester Foregate Street on Sunday 20 March
- Amended services between Llandudno Junction and Penmaenmawr on Sunday 13 March
- Until 16:30: Buses replace trains between Liverpool Lime Street / Warrington Bank Quay and Manchester Piccadilly on Sunday 13 March
- Buses replace trains between Wolverhampton and Shrewsbury on Sunday 13 March
- Amended service between Cardiff Central and Swansea on Sunday 13 March
- Buses replace trains between Wolverhampton and Shrewsbury on Sunday 27 February
- Amended services between Llandudno Junction and Penmaenmawr on Sunday 6 March
- Buses replace trains between Port Talbot Parkway and Swansea / Carmarthen on Sunday 6 March
- Buses replace trains between Swansea and Carmarthen on Saturday 5 March
- Buses replace evening / morning trains between Chester and Manchester Piccadilly from Tuesday 15 to Friday 18 February
- Buses replace evening trains between Cardiff Central and Bridgend via Pontyclun from Monday 14 to Thursday 17 February
- Amended evening trains between Newport and Hereford from Monday 14 to Thursday 17 February
- No evening trains between Cardiff Central and Bridgend via Pontyclun on Sunday 13 February
- Amended 23:15 Cardiff Central to Carmarthen service from Monday 14 to Thursday 17 February
- Buses replace late night / early morning trains between Manchester Airport and Manchester Piccadilly from Monday 21 to Friday 25 February
- Buses replace trains between Haverfordwest and Milford Haven on Sunday 13 February
- Buses replace trains between Swansea and Llandrindod on Sunday 13 February
- Buses replace trains between Newtown and Machynlleth on Saturday 12 and Sunday 13 February
- Amended late night / early morning services to / from Crewe from Monday 21 to Friday 25 February
- Amended 05:37 Cheltenham Spa to Maesteg service from Tuesday 22 to Friday 25 February
- Amended early morning services to / from Swansea on Sunday 20 February
- Buses replace trains between Haverfordwest and Milford Haven on Sunday 20 February
- Buses replace trains between Newtown and Machynlleth on Sunday 20 February
- Buses replace trains between Haverfordwest and Fishguard Harbour from Saturday 19 to 12:00 Sunday 27 February
- Amended 23:14 Radyr to Barry Island service from Monday 7 to Thursday 10 February
- Buses replace trains between Haverfordwest and Milford Haven on Sunday 6 February
- Buses replace trains between Cardiff Central and Penarth / Barry / Barry Island / Bridgend on Sunday 6 February
- Buses replace evening / morning trains between Aberystwyth and Machynlleth from Monday 7 to Friday 11 February
- Buses replace late night / early morning trains between Crewe and Chester from Tuesday 18 to Friday 21 January
- Buses replace late night trains between Hereford and Cardiff Central on Sunday 6 February
- Buses replace trains between Newtown and Machynlleth on Saturday 5 and Sunday 6 February
- Buses replace late night / early morning trains between Crewe / Chester and Manchester Piccadilly from Monday 24 to Thursday 27 January
- Buses replace late night trains between Barry and Bridgend from Monday 24 to Thursday 27 January
- Buses replace trains between Chester and Manchester Piccadilly on Sunday 23 January
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 23 January
- Buses replace trains between Newtown and Aberystwyth on Sunday 23 January
- Buses replace trains between Chester and Manchester Piccadilly on Sunday 30 January
- Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Monday 31 January to Wednesday 2 February
- Buses replace trains between Cardiff Central and Radyr on Saturday 29 and Sunday 30 January
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 30 January
- Buses replace trains between Newtown and Aberystwyth on Sunday 30 January
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