Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 17 May 2020 18:41

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 16 August
Buses replace trains between Pontypridd and Radyr on Saturday 15 and Sunday 16 August
Amended late night Transport for Wales service at Chester on Monday 17 and Tuesday 18 August
Amended late night / early morning Transport for Wales service between Chester and Manchester from Monday 10 to Friday 14 August
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 10 to Friday 14 August
Buses replace trains between Cardiff Central and Swansea / Carmarthen before 09:45 on Sunday 9 August
Buses replace late night trains between Newport and Hereford on Sunday 9 August
Amended train service between Manchester Piccadilly and Chester on Sunday 9 August
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 10 to Friday 14 August
Buses replace late night trains between Shrewsbury and Crewe on Sunday 12 July
Buses replace trains between Cardiff Central and Pontypridd on Saturday 11 and Sunday 12 July
Buses replace late night / early morning trains between Bridgend and Swansea on Saturday 4 and Sunday 5 July
Buses replace trains between Crewe and Chester on Sunday 28 June
Buses replace late night / early morning trains between Aberystwyth to Machynlleth from Monday 29 June to Friday 3 July
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 29 June to Friday 3 July
Buses replace trains between Cardiff Central and Rhymney before 12:00 on Sunday 28 June
Buses replace trains between Radyr and Aberdare / Merthyr Tydfil on Saturday 20 and Sunday 21 June
Buses replace late night trains in the Cardiff area from Monday 22 to Thursday 25 June
Buses replace evening / morning trains between Llandudno Junction and Holyhead from Monday 22 to Friday 26 June
Buses replace morning trains between Carmarthen / Swansea and Bridgend / Cardiff Central on Sunday 14 June
Buses replace trains between Blaenau Ffestiniog and Llandudno Junction until at least Sunday 14 June
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil before 12:30 on Sunday 7 June
Buses replace late night / early morning trains between Crewe and Chester from Tuesday 9 to Friday 12 June
Buses replace evening trains between Cardiff Central and Pontypridd / Aberdare / Merthyr Tydfil from Monday 8 to Thursday 11 June
Buses replace late night / early morning trains between Swansea / Llandovery and Carmarthen / Fishguard Harbour from Monday 8 to Thursday 11 June
Buses replace late night / early morning trains between Shrewsbury and Crewe from Monday 1 to Friday 5 June
Amended evening / morning Transport for Wales train services to / from Gloucester / Cheltenham Spa from Monday 1 to Friday 5 June
Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 1 to Friday 5 June
No early morning Transport for Wales services to / from Manchester Airport from Tuesday 2 to Friday 5 June