Stations & on train
c2c- Caledonian Sleeper
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- Stobart Rail
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace trains between Cardiff Central and Swansea on Sunday 23 February
- Buses replace trains between Port Talbot Parkway and Swansea on Sunday 16 February
- Buses replace trains between Llandudno Junction and Blaenau Ffestiniog until 10:30 on Sunday 15 December
- Buses replace trains between Milford Haven and Carmarthen until Sunday 22 December
- Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
- Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
- Reduced service to / from Stockport from 22:30 on Saturday 18 and all day on Sunday 19 January
- Buses replace trains between Gloucester / Bristol Parkway and Cardiff Central before 16:20 on 12 January
- Reduced service to / from Stockport from 22:30 on Saturday 11 and all day on Sunday 12 January
- Amended overnight service between Cardiff Central and Swansea from 22:20 each night from Monday 13 until Thursday 16 January
- Amended service between Swansea and Cardiff Central until 08:40 on Sunday 5 January
- Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
- Amended 00:30 Cardiff Central to Hereford service on Saturday 21 December
- Buses replace trains between Newton and Aberystwyth / Tywyn on Sunday 15 December
- Buses replace trains after 23:55 between Barry and Bridgend from Monday 16 to Thursday 19 December
- Amended 22:15 Maesteg to Gloucester from Monday 16 to Thursday 19 December
- Amended late night / early morning trains between Cardiff Central and Ebbw Vale Town / Hereford / Gloucester on Saturday 14 and Sunday 15 December
- Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 17 to Friday 20 December
- Buses replace late night trains between Shrewsbury and Crewe from approximately 22:40 Sunday 15 December
- Amended services between Cardiff Central and Bridgend on Sunday 15 December
- Amended Transport for Wales services on Sunday 8 December
- Buses replace trains after 21:00 between Cardiff Central and Bridgend via Barry from Monday 9 to Thursday 12 December
- Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly from Monday 9 to Friday 13 December
- Amended service between Cardiff Central and Bridgend on Sunday 8 December
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