Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 10 December 2020 22:45

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Pontypridd and Aberdare on Saturday 23 and Sunday 24 January
Amended 22:24 Cardiff Central to Rhymney service from Monday 1 to Friday 5 March
Buses replace trains between Cardiff Central / Queen Street / Bay and Radyr / Rhymney until 12:30 on Sunday 28 February
Buses replace trains between Carmarthen and Pembroke Dock / Milford Haven / Fishguard Harbour on Sunday 28 February
Buses replace trains between Machynlleth and Aberystwyth / Pwllheli on Saturday 27 and Sunday 28 February
Amended Valley Lines service on Sunday 14 February
Buses replace late night / early morning Transport for Wales trains between Crewe and Chester from Tuesday 16 to Friday 19 February
Amended overnight service between Camarthen and Milford Haven / Pembroke Dock / Fishguard Harbour from Monday 8 until Wednesday 10 February
Amended late night / early morning trains between Cardiff Central and Swansea on Saturday 20 and Sunday 21 February
Buses replace trains between Machynlleth and Aberystwyth / Pwllheli on Saturday 20 and Sunday 21 February
Amended overnight Transport for Wales services to and from Cardiff from Monday 8 until Friday 12 February
Buses replace trains between Radyr and Pontypridd on Saturday 20 and Sunday 21 February
Buses replace overnight services between Shrewsbury and Crewe Sunday 7 February
Buses replace trains between Carmarthen and Pembroke Dock / Milford Haven / Fishguard Harbour on Sunday 14 February
Buses replace trains between Swansea and Cardiff Central until 08:30 on Sunday 14 February
Buses replace trains between Barmouth and Pwllheli from Saturday 13 to Sunday 21 February
Buses replace trains between Wrexham and Bidston from Saturday 6 until Sunday 14 February
Buses replace trains between Cardiff Central and Barry Island / Penarth / Bridgend via Llantwit Major on Saturday 30 and Sunday 31 January
Buses replace trains between Cardiff Central and Hereford from 22:40 until the end of service on Sunday 31 January
Buses replace trains between Swansea and Carmarthen on Sunday 28 March
No trains between Manchester Piccadilly and Deansgate on Sunday 21 February
Amended services between Swansea and Carmarthen on Sunday 14 March
Amended service in the Gloucester area on Sunday 7 March
Amended services in the Cardiff Central area on Saturday 23 and Sunday 24 January
Buses replace late night trains between Hereford and Newport on Sunday 24 January
Amended service on the Heart of Wales Line until further notice