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- Transport for Wales
- West Midlands Railway
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace trains between Wrexham General and Bidston on Sunday 8 March
- Amended services to / from Liverpool Lime Street from Saturday 11 to Monday 13 April
- Buses replace trains between Wrexham General and Bidston before 12:10 on Sunday 2 February
- Amended 08:12 Chester to Wrexham General service on Sunday 2 February
- Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour from Monday 30 March to Friday 3 April
- Buses replace late night trains between Llandudno Junction / Bangor and Holyhead from Monday 30 March to Thursday 2 April
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 6 to Friday 10 April
- Amended 23:15 Cardiff Central to Fishguard service from Monday 6 to Thursday 9 April
- Amended 23:20 Cardiff Central to Gloucester service from Monday 6 to Thursday 9 April
- Buses replace trains between Machynlleth and Tywyn from Sunday 5 April until 10:10 on Friday 10 April
- Amended 09:55 Carmarthen to Milford Haven service on Sunday 5 April
- No trains to, from or via Cardiff Queen Street until approximately 12:00 on Sunday 29 March
- Amended overnight Transport for Wales trains to / from Chester from Tuesday 14 to Thursday 17 April
- Amended 20:14 Cardiff Central to Manchester Piccadilly service from Monday 23 to Thursday 26 March
- Buses replace late night trains between Cardiff Central and Ebbw Vale Town from Monday 13 to Thursday 16 April
- Buses replace trains between Cardiff Central and Pontypridd before 12:30 on Sunday 22 March
- Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 12 April
- Buses replace trains between Machynlleth and Tywyn on Sunday 22 March
- Buses replace late night / early morning trains to / from Swansea from Monday 16 to Friday 20 March
- Buses replace late night trains between Crewe and Chester from Monday 16 to Thursday 19 March
- Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil before 12:30 on Sunday 15 March
- Buses replace late night / early morning trains between Shrewsbury and Crewe from Monday 9 to Friday 13 March
- Amended 22:15 Maesteg to Gloucester service from Monday 9 to Thursday 12 March
- Amended early morning Transport for Wales services to / from Manchester Airport from Tuesday 10 to Friday 13 March
- Buses replace late night / early morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 9 to Friday 13 March
- No trains at Wolverhampton from Saturday 11 to Monday 13 April
- Buses replace late night trains between Shrewsbury and Crewe on Sunday 8 March
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 12:30 on Sunday 8 March
- Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester from Monday 2 to Friday 6 March
- Amended late night trains between Hereford and Newport / Cardiff Central on Sunday 1 March
- Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 24 to Friday 28 February
- Buses replace late night trains between Machynlleth and Aberystwyth from Monday 24 until Thursday 27 February
- Buses replace trains between Cardiff Central and Bridgend via Pontyclun from Monday 24 to Thursday 27 February
- Buses replace late night trains between Cardiff Central and Hereford on Sunday 23 February
- Buses replace trains to / from Bridgend on Sunday 23 February
- Buses replace late night / early morning trains between Rhyl and Llandudno Junction / Holyhead from Monday 17 to Friday 21 February
- Amended evening services between Cardiff Central and Coryton / Ystrad Mynach / Rhymney from Monday 17 to Thursday 20 February
- Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour on Monday 17 and Tuesday 18 February
- Amended evening trains between Crewe and Manchester Piccadilly from Monday 10 to Thursday 13 February
- Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 10 to Thursday 13 February
- Buses replace late night trains between Cardiff Central and Pontypridd from Monday 10 to Thursday 13 February
- Buses replace morning trains between Wrexham General and Bidston / Chester on Sunday 9 February
- Buses replace trains between Llandovery and Llanwrtyd from Monday 10 to Friday 21 February
- Buses replace trains before 12:30 between Cardiff Queen Street and Taffs Well on Sunday 9 February
- Buses replace trains between Cardiff Central and Caerphilly / Rhymney on Sunday 9 February
- Buses replace trains between Cardiff Central and Caerphilly / Rhymney on Sunday 2 February
- Buses replace late night trains between Crewe and Chester from Monday 3 to Thursday 6 February
- Buses replace trains between Bridgend and Maesteg on Sunday 2 February
- Buses replace late night trains between Severn Tunnel Junction and Gloucester from Monday 27 to Thursday 30 January
- Buses replace late night trains between Shrewsbury and Chester from Monday 27 to Thursday 30 January
- Buses replace late night trains between Cardiff Central and Penarth / Barry Island and Bridgend from Monday 27 to Thursday 30 January
- Buses replace trains between Cardiff Central and Penarth / Barry Island before 12:30 on Sunday 26 January
- Buses replace trains between Pontypridd and Aberdare on Saturday 25 and Sunday 26 January
- Buses replace trains between Carmarthen and Pembroke Dock from Monday 20 January to Friday 7 February
- Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 March
- Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
- No trains at Cheltenham Spa on Sunday 22 March
- Amended services to / from Swansea / Carmarthen on Saturday 21 and Sunday 22 March
- Buses replace trains between Port Talbot Parkway and Swansea on Sunday 15 March
- Buses replace trains between Cardiff Central and Swansea on Sunday 23 February
- Buses replace trains between Port Talbot Parkway and Swansea on Sunday 16 February
- Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
- Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
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