Transport for Wales (AW)

05/10/2021 1:38:25 PM
https://www.tfwrail.wales/

Information last updated 28 June 2022 14:38

Company Information

Managing Director
Jan Chaudhry-van der Velde 
Head Office
 
Phone
03333211202 
Address
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address
3 Llys Cadwyn

Pontypridd
Rhondda, Cynon, TaffCF37 4TH
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Address
3 Llys Cadwyn

Pontypridd
Rhondda, Cynon, TaffCF37 4TH
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
Transport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH
Email address
[email protected]
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Bridgend and Swansea on Sunday 18 September
Buses replace late night / early morning trains between Manchester Airport and Manchester Piccadilly from Monday 19 to Friday 23 September
No Transport for Wales evening / morning trains between Chester and Manchester Airport from Monday 12 to Friday 16 September
Buses replace evening / morning trains between Wrexham Central / Wrexham General and Bidston from Monday 12 to Friday 16 September
Amended evening trains in the Swansea area from Monday 12 to Thursday 15 September
Buses replace evening trains between Cardiff Central and Ebbw Vale Town from Monday 12 to Thursday 15 September
Buses replace morning trains between Barry and Bridgend on Sunday 11 September
Buses replace trains between Merthyr Tydfil and Pontypridd from Saturday 10 to Monday 12 September
Buses replace evening / morning trains between Machynlleth and Aberystwyth from Sunday 11 to Friday 16 September
Buses replace evening trains between Cardiff Central / Newport and Hereford on Sunday 11 September
Buses replace trains between Swansea and Carmarthen on Saturday 10 and Sunday 11 September
No evening / morning Transport for Wales services between Chester and Manchester Airport from Monday 5 to Friday 9 September
Buses replace evening / morning trains between Wrexham Central and Bidston from Monday 5 to Friday 9 September
Amended 08:25 Swansea to Manchester Piccadilly service on Sunday 4 September
Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 5 to Friday 9 September
Amended train services between Cardiff Central and Penarth / Barry Island / Bridgend on Saturday 3 and Sunday 4 September
Buses replace evening / morning trains between Machynlleth and Aberystwyth from Monday 5 to Friday 9 September
Buses replace evening trains between Wrexham Central and Bidston from Monday 29 August to Friday 2 September
Buses replace trains between Bridgend and Barry from Tuesday 30 August to Thursday 1 September
Buses replace trains between Merthyr Tydfil / Aberdare and Pontypridd from Saturday 27 to Monday 29 August
Amended evening / morning trains in the Rhyl / Llandudno Junction area from Monday 29 August to Friday 2 September
Amended evening / morning trains in the Newport area from Monday 29 August to Friday 2 September
Buses replace evening / morning trains between Bidston / Wrexham General and Wrexham Central from Monday 8 to Friday 12 August
Buses replace trains between Pontypridd and Cardiff Central after 21:00 on Sunday 7 and all day from Monday 8 to Wednesday 10 August
Buses replace evening / morning trains between Shrewsbury and Crewe from Monday 8 to Friday 12 August
Amended evening / morning services between Shrewsbury and Chester from Monday 15 to Friday 19 August
Buses replace trains between Pontypridd and Merthyr Tydfil on Sunday 14 August
Buses replace evening trains between Wrexham Central and Bidston from Monday 15 to Thursday 18 August
Buses replace evening trains between Cardiff Central and Ebbw Vale Town from Monday 15 to Thursday 18 August
Buses replace trains between Cardiff Central and Ebbw Vale Town before 13:35 on Sunday 14 August
Buses replace trains between Shrewsbury and Chester via Wrexham General on Saturday 13 and Sunday 14 August
Buses replace evening / morning trains between Swansea and Carmarthen from Monday 22 to Friday 26 August
Buses evening replace trains between Shrewsbury and Chester via Wrexham General from Monday 22 to Thursday 25 August
Buses replace evening trains between Wrexham Central and Bidston from Monday 22 to Thursday 25 August
Amended 22:43 Cardiff Central to Bridgend service from Monday 22 to Thursday 25 August
Buses replace trains between Shrewsbury and Chester via Wrexham General on Saturday 20 and Sunday 21 August
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 25 to Friday 29 July
Buses replace late night / early morning trains between Wrexham Central and Bidston from Monday 25 to Friday 29 July
Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 25 to Friday 29 July
Buses replace early morning trains between Cardiff Central and Bridgend via Barry on Sunday 24 July
Amended late night services via Cardiff Central on Sunday 24 July
Buses replace late night / early morning trains between Shrewsbury and Crewe via Nantwich from Monday 25 to Saturday 30 July
Buses replace late night / early morning trains between Manchester Airport and Chester from Tuesday 2 to Friday 5 August
Amended late night / early morning services to / from Carmarthen from Monday 1 to Friday 5 August
Amended early morning services to / from Swansea on Sunday 7 August
Buses replace late night / early morning trains between Shrewsbury / Manchester Piccadilly and Chester from Monday 1 to Friday 5 August
Buses replace evening / morning trains between Manchester Piccadilly and Manchester Airport from Monday 8 to Friday 12 August
Amended early morning trains to / from Carmarthen on Friday 15 July
Buses replace trains between Cardiff Central / Barry and Bridgend service from Monday 11 to Thursday 14 July
Amended late night / early morning service to / from Bidston from Monday 18 to Friday 22 July
Buses replace trains between Pontypridd and Aberdare / Merthyr Tydfil on Saturday 16 and Sunday 17 July
Amended 04:16 Chester to Milford Haven on Saturday 16 July
Amended late night / early morning Transport for Wales service through Shrewsbury from Monday 18 to Friday 22 July
Amended late night / early morning service to / from Holyhead from Monday 18 to Friday 22 July
Major engineering work between Newport and Gloucester from Monday 18 July to Friday 2 September
Buses replace trains between Cardiff Central and Pontypridd from Saturday 2 to Friday 8 July
Buses replace late night trains between Shrewsbury / Crewe and Chester from Tuesday 5 to Thursday 7 July
CANCELLED: Engineering work between Machynlleth and Aberystwyth from Sunday 3 to Friday 8 July