Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 04 September 2020 11:38

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Birmingham New Street and Wolverhampton / Stafford on Sunday 1 November
Amended train services between Cardiff Central and Bridgend on Sunday 13 December
Amended train services between Cardiff Central and Bridgend on Sunday 6 December
Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 17 until Friday 20 November
Buses replace late night / early morning trains between Cardiff Central and Barry Island / Bridgend via Llantwit Major from Monday 16 until Friday 20 November
Buses replace trains between Chester and Crewe after 22:00 on Sunday 15 November
Buses replace trains between Radyr and Pontypridd until 10:30 on Sunday 15 November
Buses replace trains between Bridgend and Cardiff Central via Pontyclun on Sunday 15 November
Buses replace trains between Birmingham New Street and Wolverhampton / Stafford on Sunday 8 November
No trains via Eccles on Sunday 8 November
Buses replace trains between Radyr and Pontypridd before 10:30 on Sunday 8 November
Buses replace trains between Cardiff Central and Bridgend via Pontyclun on Sunday 8 November
Buses replace trains between Llandeilo and Llanwrtyd on Saturday 7 and Sunday 8 November
Amended midweek Transport for Wales service from Monday 9 to Friday 13 November
Buses replace trains between Cardiff and Treherbert / Aberdare / Merthyr Tydfil on Sunday 1 November
Buses replace trains between Aberdare and Abercynon on Saturday 31 October
Amended evening services in the Cardiff Central area on Sunday 1 November
Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 1 November
Amended 08:22 Swansea to Manchester Piccadilly service on Sunday 1 November
Buses replace late night trains between Dovey Junction and Aberystwyth from Monday 2 until Thursday 5 November
Buses replace trains between Manchester Oxford Road and Huyton / Chester on Sunday 1 November
Buses replace late night between Chester and Manchester via Warrington from Monday 2 until Friday 6 November
Buses replace late night / early morning Transport for Wales services between Rhyl and Llandudno Junction from Monday 26 until Friday 30 October
Amended 22:35 Cardiff Central to Rhymney service from Monday 26 until Thursday 29 October
Buses replace late night / early morning trains between Cardiff Central and Bridgend / Penarth / Barry Island from Monday 26 until Saturday 31 October
Buses replace trains in the Cardiff Central / Cardiff Queen Street area until 12:30 on Sunday 25 October
Buses replace trains between Warrington Bank Quay and Manchester Piccadilly on Saturday 24 and Sunday 25 October
Buses replace trains between Machynlleth and Pwllheli from Saturday 17 October to Sunday 1 November