Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
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- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
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- Southeastern
- Southern
- Stansted Express
- London Southend Airport
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Greater Manchester
- Transport for Wales
- West Midlands Railway
- Managing Director
- Marie Daly
- Head Office
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
CardiffCF37 4TH - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Trsport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF10 5DJ - Email address
- [email protected]
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended train service between Manchester Oxford Road and Salford Crescent / Eccles on Sunday 6 June
- Amended service between Gloucester and Newport on Sunday 20 June
- Buses replace trains between Gloucester and Newport on Sunday 13 June
- Amended services between Wolverhampton and Stafford on Sunday 6 June
- Buses replace trains between Shrewsbury and Chester until 05:30 Saturday 24 April
- Buses replace evening trains between Cardiff Central and Hereford on Sunday 25 April
- Buses replace late night trains between Shrewsbury and Chester from Monday 26 to Thursday 29 April
- Buses replace late night / early morning Transport for Wales services between Chester and Manchester Airport from Monday 26 to Friday 30 April
- Buses replace late night trains between Machynlleth and Aberystwyth from Monday 19 to Thursday 22 April
- Amended late night Transport for Wales trains between Chester and Manchester Airport from Monday 19 to Thursday 22 April
- Buses replace overnight Transport for Wales trains between Cardiff Central and Bridgend via Pontyclun from Monday 19 to Thursday 22 April
- Amended early morning trains between Bridgend and Swansea until 08:50 Sunday 18 April
- Buses replace late night trains between Cardiff Central and Hereford on Sunday 18 April
- Buses replace trains between Swansea and Llandrindod on Sunday 18 April
- Amended train service between Manchester and Salford Crescent / Eccles on Sunday 18 April
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