Transport for Wales (AW)

05/10/2021 1:38:25 PM
https://www.tfwrail.wales/

Information last updated 13 January 2022 00:23

Company Information

Managing Director
Jan Chaudhry-van der Velde 
Head Office
 
Phone
03333211202 
Address
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address
3 Llys Cadwyn

Pontypridd
Rhondda, Cynon, TaffCF37 4TH
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Address
3 Llys Cadwyn

Pontypridd
Rhondda, Cynon, TaffCF37 4TH
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
Transport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH
Email address
[email protected]
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace late night / early morning trains between Chester and Crewe on Tuesday 12 to Friday 15 April
Buses replace trains between Llandudno Junction and Holyhead on Saturday 9 and Sunday 10 April
Buses replace late night / early morning trains between Cardiff Central and Bridgend Monday 11 to Friday 15 April
Buses replace trains between Radyr and Pontypridd on Friday 15 April
Buses replace trains between Cardiff Central and Ebbw Vale Town on Friday 15 April
Buses replace late night trains between Shrewsbury and Crewe on Sunday 10 April
Amended service at Coventry and Birmingham International on Sunday 10 April
Buses replace trains between Shrewsbury and Wolverhampton on Sunday 6 March
Amended trains in the Llandudno Junction / Bangor area on Saturday 2 and Sunday 3 April
Amended services between Stafford and Crewe on Sunday 27 March
Amended trains in the Llandudno Junction / Bangor area on Saturday 26 and Sunday 27 March
Buses replace trains between Radyr and Pontypridd from Monday 28 February to Thursday 3 March
Buses replace trains between Cardiff Central and Radyr via Fairwater on Saturday 12 March
Buses replace late night / early morning trains between Cardiff Central and Ebbw Vale Town from Monday 28 February to Friday 4 March
Until 14:00: Buses replace trains between Cardiff Central and Ebbw Vale Town on Sunday 27 February
Buses replace trains between Swansea and Llanelli / Llandrindod on Sunday 27 February
Amended Transport for Wales service to / from Holyhead on Sunday 27 February
Buses replace late night / early morning trains between Crewe and Chester from Monday 28 February to Thursday 3 March
Buses replace late night trains between Crewe and Shrewsbury on Sunday 27 February
Buses replace evening trains between Chester and Manchester Piccadilly from Monday 21 to Thursday 24 March
Buses replace evening / morning trains between Machynlleth and Aberystwyth from Monday 21 to Friday 25 March
Buses replace late night / early morning trains between Cardiff Central and Radyr / Penarth / Barry Island from Monday 21 to Friday 25 March
Buses replace trains between Shrewsbury and Wolverhampton on Sunday 20 March
Buses replace evening trains between Hereford and Newport on Sunday 20 March
Buses replace trains between Cardiff Central / Port Talbot Parkway and Swansea on Sunday 20 March
Buses replace trains between Gloucester and Cheltenham Spa / Worcester Foregate Street on Sunday 20 March
Amended services between Llandudno Junction and Penmaenmawr on Sunday 13 March
Until 16:30: Buses replace trains between Liverpool Lime Street / Warrington Bank Quay and Manchester Piccadilly on Sunday 13 March
Buses replace trains between Wolverhampton and Shrewsbury on Sunday 13 March
Amended service between Cardiff Central and Swansea on Sunday 13 March
Buses replace trains between Wolverhampton and Shrewsbury on Sunday 27 February
Amended services between Llandudno Junction and Penmaenmawr on Sunday 6 March
Buses replace trains between Port Talbot Parkway and Swansea / Carmarthen on Sunday 6 March
Buses replace trains between Swansea and Carmarthen on Saturday 5 March
Buses replace evening / morning trains between Chester and Manchester Piccadilly from Tuesday 15 to Friday 18 February
Buses replace evening trains between Cardiff Central and Bridgend via Pontyclun from Monday 14 to Thursday 17 February
Amended evening trains between Newport and Hereford from Monday 14 to Thursday 17 February
No evening trains between Cardiff Central and Bridgend via Pontyclun on Sunday 13 February
Amended 23:15 Cardiff Central to Carmarthen service from Monday 14 to Thursday 17 February
Buses replace late night / early morning trains between Manchester Airport and Manchester Piccadilly from Monday 21 to Friday 25 February
Buses replace trains between Haverfordwest and Milford Haven on Sunday 13 February
Buses replace trains between Swansea and Llandrindod on Sunday 13 February
Buses replace trains between Newtown and Machynlleth on Saturday 12 and Sunday 13 February
Amended late night / early morning services to / from Crewe from Monday 21 to Friday 25 February
Amended 05:37 Cheltenham Spa to Maesteg service from Tuesday 22 to Friday 25 February
Amended early morning services to / from Swansea on Sunday 20 February
Buses replace trains between Haverfordwest and Milford Haven on Sunday 20 February
Buses replace trains between Newtown and Machynlleth on Sunday 20 February
Buses replace trains between Haverfordwest and Fishguard Harbour from Saturday 19 to 12:00 Sunday 27 February
Amended 23:14 Radyr to Barry Island service from Monday 7 to Thursday 10 February
Buses replace trains between Haverfordwest and Milford Haven on Sunday 6 February
Buses replace trains between Cardiff Central and Penarth / Barry / Barry Island / Bridgend on Sunday 6 February
Buses replace evening / morning trains between Aberystwyth and Machynlleth from Monday 7 to Friday 11 February
Buses replace late night / early morning trains between Crewe and Chester from Tuesday 18 to Friday 21 January
Buses replace late night trains between Hereford and Cardiff Central on Sunday 6 February
Buses replace trains between Newtown and Machynlleth on Saturday 5 and Sunday 6 February
Buses replace late night / early morning trains between Crewe / Chester and Manchester Piccadilly from Monday 24 to Thursday 27 January
Buses replace late night trains between Barry and Bridgend from Monday 24 to Thursday 27 January
Buses replace trains between Chester and Manchester Piccadilly on Sunday 23 January
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 23 January
Buses replace trains between Newtown and Aberystwyth on Sunday 23 January
Buses replace trains between Chester and Manchester Piccadilly on Sunday 30 January
Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Monday 31 January to Wednesday 2 February
Buses replace trains between Cardiff Central and Radyr on Saturday 29 and Sunday 30 January
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 30 January
Buses replace trains between Newtown and Aberystwyth on Sunday 30 January