Transport for Wales (AW)

11/06/2019 12:32:34
https://www.tfwrail.wales/

Information last updated 11 June 2019 13:32

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
0333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Reduced service at Cardiff Central on Saturday 14 and Sunday 15 September
Amended evening / early morning Transport for Wales services from Monday 9 to Friday 13 September
Amended late night Transport for Wales service between Carmarthen and Hereford on Sunday 8 September
Buses replace trains between Cardiff Central and Pye Corner / Cwmbran / Bristol on Sunday 8 September until 14:00
Buses replace late night trains between Cardiff Central and Hereford on Saturday 7 September
Amended 21:15 Carmarthen to Hereford service on Saturday 8 September
Amended 20:30 Manchester Piccadilly to Cardiff Central on Sunday 8 September
Buses replace trains between Shrewsbury and Chester on Sunday 8 September
Buses replace trains between Wrexham General and Bidston on Sunday 8 September
Amended 23:33 Shrewsbury to Chester services on Saturday 7 September
Amended service in the Gloucester area on Sunday 8 September
Buses replace Transport for Wales services between Lydney and Gloucester on Saturday 7 September
Amended service at Cardiff Central late on Saturday 31 August and early morning Sunday 1 September
Buses replace trains between Cardiff Central and Rhymney until 12:05 on Sunday 1 September
Buses replace trains between Wrexham Central and Bidston on Sunday 1 September
Buses replace trains between Shrewsbury and Chester on Sunday 1 September
Buses replace late night trains between Cardiff Central and Rhymney from Monday 2 to Thursday 5 September
Buses replace trains between Cardiff Queen Street and Pontypridd until 12:30 on Sunday 25 August
Amended late night trains between Cardiff Central / Cardiff Queen Street and Pontypridd from Monday 26 August to Thursday 29 August
No trains at Newport until 14:00 on Sunday 25 August
Buses replace trains between Machynlleth and Aberystwyth from Friday 30 August until Sunday 1 September
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 26 to Thursday 29 August
Amended late night trains between Crewe and Cheadle Hulme from Monday 26 to Thursday 29 August
Amended service between Warrington Bank Quay and Chester from 22:00 on Saturday 17 August
Buses replace late night trains between Crewe and Chester from Monday 19 until Thursday 22 August
Buses replace trains between Shrewsbury and Chester on Sunday 18 August
Amended evening services in the Shrewsbury / Wrexham / Chester area from Monday 12 to Thursday 15 August
Buses replace evening trains between Shrewsbury and Crewe on Sunday 11 August
Amended evening / morning Transport for Wales services from Monday 12 to Friday 16 August
Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend until 09:50 on Sunday 11 August
Amended late night / early morning services in the Newport area on Saturday 10 and Sunday 11 August
Amended evening / morning trains to / from Gloucester on Saturday 10 and Sunday 11 August
Amended late night Transport for Wales trains from 23:00 Saturday 3 August
Buses replace trains between Ebbw Vale Town and Cardiff Central until 13:00 Sunday 4 August
Buses replace trains between Cardiff Central and Ebbw Vale Town after 21:30 each night from Monday 5 to Thursday 8 August
Amended midweek Transport for Wales service from Monday 5 to Friday 9 August
Buses replace overnight Transport for Wales trains between Cardiff Central and Bridgend / Radyr each night from Monday 29 July to Thursday 1 August
Amended 05:50 Gloucester to Maesteg service from Monday 22 until Saturday 27 July
Amended 05:30 Aberystwyth to Birmingham International service on Monday 29 July
Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
Buses replace trains between Cardiff Central and Rhymney until 12:20 on Sunday 21 July
Amended evening / morning trains between Newport and Cardiff Central on Saturday 20 and Sunday 21 July
Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
Buses replace late night trains between Cardiff Central and Rhymney from Monday 22 to Thursday 25 July
Major improvement work in the Warrington Bank Quay area from Saturday 20 July to Sunday 4 August
Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
Amended 07:10 Cardiff Central to Pembroke Dock on Sunday 14 July
Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Tuesday 16 to Thursday 18 July
Amended late night services between Crewe and Manchester Piccadilly from Monday 15 to Thursday 18 July
Buses replace late night trains in the Radyr / Pontypridd area from Monday 8 to Thursday 11 July
Amended evening / morning trains in the Swansea area from Monday 8 to Friday 12 July
Buses replace trains until 12:30 between Radyr and Treherbert / Aberdare / Merthyr Tydfil on Sunday 7 July
Amended overnight / early morning Transport for Wales trains from Monday 1 to Friday 5 July
Buses replace late night trains to / from Crewe on Sunday 30 June
Buses replace trains between Cardiff Central and Barry / Bridgend before 09:50 on Sunday 30 June
Buses replace trains between Ebbw Vale Town and Cardiff Central on Sunday 30 June
Amended midweek Transport for Wales service from Monday 24 to Friday 28 June