Stations & on train
c2c- Caledonian Sleeper
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- Stobart Rail
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 0333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended overnight Transport for Wales trains from Monday 4 to Friday 8 November
- Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
- Buses replace trains between Cardiff Central and Bridgend via the Vale of Glamorgan on Sunday 3 November
- Buses replace late night trains between Shrewsbury and Chester via Crewe on Sunday 3 November
- Amended service between Chester and Holyhead on Saturday 2 and Sunday 3 November
- Buses replace trains between Pwllheli and Barmouth on Saturday 2 November
- Amended early morning midweek trains between Swansea and Carmarthen from Monday 28 October to Friday 1 November
- Buses replace late night / early trains between Cardiff Central and Bridgend / Barry Island from Monday 28 to Thursday 31 October
- Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:00 on Sunday 27 October
- Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend on Sunday 27 October
- Buses replace train after 20:30 between Cardiff Central and Ebbw Vale Town from Monday 28 to Thursday 31 October
- Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly
- Amended services between Chester and Holyhead / Rhyl / Wrexham General on Saturday 26 and Sunday 27 October
- Buses replace trains between Barmouth and Pwllheli from Saturday 26 October to Friday 1 November
- Buses replace trains between Bristol Parkway and Cardiff Central late on Saturday 19 and until 14:00 on Sunday 20 October
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 21 to Friday 25 October
- Amended trains to / from Cardiff Central on Sunday 13 October
- Buses replace late night trains in the Cardiff area from Monday 14 to Thursday 17 October
- Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour from Monday 14 to Friday 18 October
- Buses replace late night / early trains between Cardiff Central and Bridgend / Barry Island from Monday 7 to Thursday 10 October
- Buses replace late night / early morning trains between Llandudno Junction and Holyhead from Monday 7 to Thursday 10 October
- Buses replace late night trains between Radyr and Pontypridd / Aberdare / Merthyr Tydfil from Monday 30 September to Friday 4 October
- Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
- Buses replace trains between Wrexham General and Bidston on Sunday 29 September
- Buses replace trains between Pontypridd and Aberdare on Saturday 28 and Sunday 29 September
- Buses replace trains from 20:00 each night between Bridgend / Barry Island and Cardiff Central from Monday 30 September to Friday 4 October
- Buses replace trains between Shrewsbury and Chester via Crewe until 20:00 on Sunday 22 September
- Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
- Amended evening services between Shrewsbury and Crewe / Chester from Monday 23 to Friday 27 September
- Amended evening / morning service between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 23 to Friday 27 September
- Amended evening / morning services between Newport and Gloucester from Monday 23 to Friday 27 September
- Amended overnight service from 20:40 on the Vale of Glamorgan Line from Monday 16 until Thursday 19 September
- Buses replace trains between Cardiff Central and Newport on Saturday 14 and Sunday 15 September
- Amended evening / early morning Transport for Wales services from Monday 9 to Friday 13 September
- Amended late night Transport for Wales service between Carmarthen and Hereford on Sunday 8 September
- Buses replace trains between Cardiff Central and Pye Corner / Cwmbran / Bristol on Sunday 8 September until 14:00
- Buses replace late night trains between Cardiff Central and Hereford on Saturday 7 September
- Amended 21:15 Carmarthen to Hereford service on Saturday 8 September
- Amended 20:30 Manchester Piccadilly to Cardiff Central on Sunday 8 September
- Buses replace trains between Shrewsbury and Chester on Sunday 8 September
- Buses replace trains between Wrexham General and Bidston on Sunday 8 September
- Amended 23:33 Shrewsbury to Chester services on Saturday 7 September
- Amended service in the Gloucester area on Sunday 8 September
- Buses replace Transport for Wales services between Lydney and Gloucester on Saturday 7 September
- Amended service at Cardiff Central late on Saturday 31 August and early morning Sunday 1 September
- Buses replace trains between Cardiff Central and Rhymney until 12:05 on Sunday 1 September
- Buses replace trains between Wrexham Central and Bidston on Sunday 1 September
- Buses replace trains between Shrewsbury and Chester on Sunday 1 September
- Buses replace late night trains between Cardiff Central and Rhymney from Monday 2 to Thursday 5 September
- Buses replace trains between Cardiff Queen Street and Pontypridd until 12:30 on Sunday 25 August
- Amended late night trains between Cardiff Central / Cardiff Queen Street and Pontypridd from Monday 26 August to Thursday 29 August
- No trains at Newport until 14:00 on Sunday 25 August
- Buses replace trains between Machynlleth and Aberystwyth from Friday 30 August until Sunday 1 September
- Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 26 to Thursday 29 August
- Amended late night trains between Crewe and Cheadle Hulme from Monday 26 to Thursday 29 August
- Buses replace late night trains between Crewe and Chester from Monday 19 until Thursday 22 August
- Buses replace trains between Shrewsbury and Chester on Sunday 18 August
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