Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 11 November 2019 11:49

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Cardiff Central and Swansea on Sunday 23 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 16 February
Buses replace trains between Llandudno Junction and Blaenau Ffestiniog until 10:30 on Sunday 15 December
Buses replace trains between Milford Haven and Carmarthen until Sunday 22 December
Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
Reduced service to / from Stockport from 22:30 on Saturday 18 and all day on Sunday 19 January
Buses replace trains between Gloucester / Bristol Parkway and Cardiff Central before 16:20 on 12 January
Reduced service to / from Stockport from 22:30 on Saturday 11 and all day on Sunday 12 January
Amended overnight service between Cardiff Central and Swansea from 22:20 each night from Monday 13 until Thursday 16 January
Amended service between Swansea and Cardiff Central until 08:40 on Sunday 5 January
Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
Amended 00:30 Cardiff Central to Hereford service on Saturday 21 December
Buses replace trains between Newton and Aberystwyth / Tywyn on Sunday 15 December
Buses replace trains after 23:55 between Barry and Bridgend from Monday 16 to Thursday 19 December
Amended 22:15 Maesteg to Gloucester from Monday 16 to Thursday 19 December
Amended late night / early morning trains between Cardiff Central and Ebbw Vale Town / Hereford / Gloucester on Saturday 14 and Sunday 15 December
Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 17 to Friday 20 December
Buses replace late night trains between Shrewsbury and Crewe from approximately 22:40 Sunday 15 December
Amended services between Cardiff Central and Bridgend on Sunday 15 December
Amended Transport for Wales services on Sunday 8 December
Buses replace trains after 21:00 between Cardiff Central and Bridgend via Barry from Monday 9 to Thursday 12 December
Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly from Monday 9 to Friday 13 December
Amended service between Cardiff Central and Bridgend on Sunday 8 December