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Transport for Wales (AW)
Information last updated 04 September 2020 11:38
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace trains between Birmingham New Street and Wolverhampton / Stafford on Sunday 1 November
- Amended train services between Cardiff Central and Bridgend on Sunday 13 December
- Amended train services between Cardiff Central and Bridgend on Sunday 6 December
- Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 17 until Friday 20 November
- Buses replace late night / early morning trains between Cardiff Central and Barry Island / Bridgend via Llantwit Major from Monday 16 until Friday 20 November
- Buses replace trains between Chester and Crewe after 22:00 on Sunday 15 November
- Buses replace trains between Radyr and Pontypridd until 10:30 on Sunday 15 November
- Buses replace trains between Bridgend and Cardiff Central via Pontyclun on Sunday 15 November
- Buses replace trains between Birmingham New Street and Wolverhampton / Stafford on Sunday 8 November
- No trains via Eccles on Sunday 8 November
- Buses replace trains between Radyr and Pontypridd before 10:30 on Sunday 8 November
- Buses replace trains between Cardiff Central and Bridgend via Pontyclun on Sunday 8 November
- Buses replace trains between Llandeilo and Llanwrtyd on Saturday 7 and Sunday 8 November
- Amended midweek Transport for Wales service from Monday 9 to Friday 13 November
- Buses replace trains between Cardiff and Treherbert / Aberdare / Merthyr Tydfil on Sunday 1 November
- Buses replace trains between Aberdare and Abercynon on Saturday 31 October
- Amended evening services in the Cardiff Central area on Sunday 1 November
- Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 1 November
- Amended 08:22 Swansea to Manchester Piccadilly service on Sunday 1 November
- Buses replace late night trains between Dovey Junction and Aberystwyth from Monday 2 until Thursday 5 November
- Buses replace trains between Manchester Oxford Road and Huyton / Chester on Sunday 1 November
- Buses replace late night between Chester and Manchester via Warrington from Monday 2 until Friday 6 November
- Buses replace late night / early morning Transport for Wales services between Rhyl and Llandudno Junction from Monday 26 until Friday 30 October
- Amended 22:35 Cardiff Central to Rhymney service from Monday 26 until Thursday 29 October
- Buses replace late night / early morning trains between Cardiff Central and Bridgend / Penarth / Barry Island from Monday 26 until Saturday 31 October
- Buses replace trains in the Cardiff Central / Cardiff Queen Street area until 12:30 on Sunday 25 October
- Buses replace trains between Warrington Bank Quay and Manchester Piccadilly on Saturday 24 and Sunday 25 October
- Buses replace trains between Machynlleth and Pwllheli from Saturday 17 October to Sunday 1 November
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