Stations & on train
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- Transport for Wales
- West Midlands Railway
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace trains between Radyr and Aberdare / Merthyr Tydfil on Saturday 20 and Sunday 21 June
- Buses replace late night trains in the Cardiff area from Monday 22 to Thursday 25 June
- Buses replace evening / morning trains between Llandudno Junction and Holyhead from Monday 22 to Friday 26 June
- Buses replace morning trains between Carmarthen / Swansea and Bridgend / Cardiff Central on Sunday 14 June
- Buses replace trains between Blaenau Ffestiniog and Llandudno Junction until further notice
- Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil before 12:30 on Sunday 7 June
- Buses replace late night / early morning trains between Crewe and Chester from Tuesday 9 to Friday 12 June
- Buses replace evening trains between Cardiff Central and Pontypridd / Aberdare / Merthyr Tydfil from Monday 8 to Thursday 11 June
- Buses replace late night / early morning trains between Swansea / Llandovery and Carmarthen / Fishguard Harbour from Monday 8 to Thursday 11 June
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 12:30 on Sunday 31 May
- Buses replace late night trains between Shrewsbury and Crewe / Chester on Sunday 31 May
- Buses replace late night / early morning trains between Shrewsbury and Crewe from Monday 1 to Friday 5 June
- Amended evening / morning Transport for Wales train services to / from Gloucester / Cheltenham Spa from Monday 1 to Friday 5 June
- Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 1 to Friday 5 June
- No early morning Transport for Wales services to / from Manchester Airport from Tuesday 2 to Friday 5 June
- Buses replace trains to and from Llandudno Junction from 23:30 on Saturday 30 and all day on Sunday 31 May
- Buses replace late night night / early morning trains between Swansea / Llanelli and Carmarthen on Saturday 23 and Sunday 24 May
- Amended evening service between Hereford and Newport on Sunday 24 May
- Amended service between Rhyl and Holyhead / Llandudno / Blaenau Ffestiniog on Sunday 24 May
- No trains at Wolverhampton on Sunday 24 May
- Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 25 to Friday 28 May
- Amended service through Cardiff Central on Sunday 17 May
- Buses replace trains to and from Llandudno Junction on Saturday 16 and Sunday 17 May
- Amended 21:09 Birmingham International to Manchester Piccadilly from Monday 18 to Thursday 21 May
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth services from Monday 18 to Thursday 21 May
- Amended 19:31 Manchester Piccadilly to Fishguard Harbour service from Monday 18 to Friday 22 May
- Buses replace trains between Rhyl and Holyhead on Sunday 10 May
- Amended 23:15 Cardiff Central to Fishguard Harbour service from Monday 11 to Thursday 14 May
- Buses replace late night trains between Cardiff Central and Ystrad Mynach / Rhymney from Monday 11 to Thursday 14 May
- Buses replace late night trains between Rhyl and Holyhead from Monday 11 to Thursday 14 May
- Reduced service to / from Cardiff Central from 23:00 Thursday 7 to Sunday 10 May
- Buses replace late night trains between Machynlleth and Aberystwyth on Sunday 3 May
- Buses replace late night trains between Crewe and Manchester Piccadilly from Monday 4 to Thursday 7 May
- Buses replace late night trains between Barry and Bridgend from Monday 4 to Thursday 7 May
- Buses replace late night trains between Cardiff Queen Street and Pontypridd from Monday 4 to Thursday 7 May
- No trains at Wolverhampton on Sunday 3 May
- Amended evening services in the Cardiff area from Monday 30 March to Thursday 3 April
- Buses replace late night / early morning trains between Crewe and Chester from Monday 27 to Thursday 30 April
- Amended late night / early morning Transport for Wales trains from Monday 20 to Friday 24 April
- Buses replace late night trains between Cardiff Central and Coryton / Ystrad Mynach from Monday 30 March to Thursday 2 April
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 18:25 on Sunday 19 April
- Buses replace late night trains between Shrewsbury and Crewe on Sunday 19 April
- Amended services to / from Liverpool Lime Street from Saturday 11 to Monday 13 April
- Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour from Monday 30 March to Friday 3 April
- Buses replace late night trains between Llandudno Junction / Bangor and Holyhead from Monday 30 March to Thursday 2 April
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 6 to Friday 10 April
- Amended 23:15 Cardiff Central to Fishguard service from Monday 6 to Thursday 9 April
- Amended 23:20 Cardiff Central to Gloucester service from Monday 6 to Thursday 9 April
- Buses replace trains between Machynlleth and Tywyn from Sunday 5 April until 10:10 on Friday 10 April
- Amended 09:55 Carmarthen to Milford Haven service on Sunday 5 April
- Amended overnight Transport for Wales trains to / from Chester from Tuesday 14 to Thursday 17 April
- Buses replace late night trains between Cardiff Central and Ebbw Vale Town from Monday 13 to Thursday 16 April
- Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 12 April
- No trains at Wolverhampton from Saturday 11 to Monday 13 April
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