Transport for Wales (AW)

11/06/2019 12:32:34
https://www.tfwrail.wales/

Information last updated 29 September 2019 10:23

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
0333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended service between Swansea and Cardiff Central until 08:40 on Sunday 5 January
Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
Buses replace late night trains between Barmouth / Harlech and Pwllheli on Friday 25 October
Amended early morning services to / from Cardiff Central on Monday 21 October
Buses replace evening trains between Cardiff Central and Bridgend from Monday 21 to Thursday 24 October
Buses replace late night trains between Manchester Piccadilly and Chester from Monday 21 to Thursday 24 October
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
Amended 00:30 Cardiff Central to Hereford service on Saturday 21 December
Buses replace trains between Newton and Aberystwyth / Tywyn on Sunday 15 December
Buses replace trains after 23:55 between Barry and Bridgend from Monday 16 to Thursday 19 December
Amended 22:15 Maesteg to Gloucester from Monday 16 to Thursday 19 December
Amended late night / early morning trains between Cardiff Central and Ebbw Vale Town / Hereford / Gloucester on Saturday 14 and Sunday 15 December
Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 17 to Friday 20 December
Buses replace late night trains between Shrewsbury and Crewe from approximately 22:40 Sunday 15 December
Amended services between Cardiff Central and Bridgend on Sunday 15 December
Amended Transport for Wales services on Sunday 8 December
Buses replace trains after 21:00 between Cardiff Central and Bridgend via Barry from Monday 9 to Thursday 12 December
Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly from Monday 9 to Friday 13 December
Amended service between Cardiff Central and Bridgend on Sunday 8 December
Amended midweek late night Transport for Wales services from Monday 2 to Friday 6 December
Amended early morning / late night service in the Cardiff Central area on Sunday 1 December
Amended Valley Line services on Saturday 23 and Sunday 24 November
Amended late night Transport for Wales services from Monday 18 to Friday 22 November
Buses replace trains after 21:00 between Cardiff Central and Bridgend via Barry from Monday 25 to Thursday 28 November
Buses replace trains between Carmarthen and Fishguard Harbour / Milford Haven / Pembroke Dock on Sunday 24 November
Buses replace trains between Cardiff Central and Pontypridd until approximately 12:00 on Sunday 17 November
Buses replace trains between Carmarthen and Fishguard Harbour / Milford Haven / Pembroke Dock on Sunday 17 November
Buses replace trains between Rhyl / Bangor and Holyhead on Saturday 16 and Sunday 17 November
Buses replace trains between Llandudno Junction / Bangor and Holyhead on Saturday 9 and Sunday 10 November
Buses replace trains between Swansea and Llanelli / Carmarthen on Sunday 10 November
Buses replace trains between Barmouth and Pwllheli on Saturday 9 and Sunday 10 November
Amended overnight Transport for Wales trains from Monday 4 to Friday 8 November
Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
Buses replace trains between Cardiff Central and Bridgend via the Vale of Glamorgan on Sunday 3 November
Buses replace late night trains between Shrewsbury and Chester via Crewe on Sunday 3 November
Amended service between Chester and Holyhead on Saturday 2 and Sunday 3 November
Buses replace trains between Pwllheli and Barmouth on Saturday 2 November
Amended early morning midweek trains between Swansea and Carmarthen from Monday 28 October to Friday 1 November
Buses replace late night / early trains between Cardiff Central and Bridgend / Barry Island from Monday 28 to Thursday 31 October
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:00 on Sunday 27 October
Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend on Sunday 27 October
Buses replace train after 20:30 between Cardiff Central and Ebbw Vale Town from Monday 28 to Thursday 31 October
Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester Piccadilly
Amended services between Chester and Holyhead / Rhyl / Wrexham General on Saturday 26 and Sunday 27 October
Buses replace trains between Barmouth and Pwllheli from Saturday 26 October to Friday 1 November
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central on Saturday 19 and Sunday 20 October
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 21 to Friday 25 October