Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 06 February 2020 15:22

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Radyr and Aberdare / Merthyr Tydfil on Saturday 20 and Sunday 21 June
Buses replace late night trains in the Cardiff area from Monday 22 to Thursday 25 June
Buses replace evening / morning trains between Llandudno Junction and Holyhead from Monday 22 to Friday 26 June
Buses replace morning trains between Carmarthen / Swansea and Bridgend / Cardiff Central on Sunday 14 June
Buses replace trains between Blaenau Ffestiniog and Llandudno Junction until further notice
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil before 12:30 on Sunday 7 June
Buses replace late night / early morning trains between Crewe and Chester from Tuesday 9 to Friday 12 June
Buses replace evening trains between Cardiff Central and Pontypridd / Aberdare / Merthyr Tydfil from Monday 8 to Thursday 11 June
Buses replace late night / early morning trains between Swansea / Llandovery and Carmarthen / Fishguard Harbour from Monday 8 to Thursday 11 June
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 12:30 on Sunday 31 May
Buses replace late night trains between Shrewsbury and Crewe / Chester on Sunday 31 May
Buses replace late night / early morning trains between Shrewsbury and Crewe from Monday 1 to Friday 5 June
Amended evening / morning Transport for Wales train services to / from Gloucester / Cheltenham Spa from Monday 1 to Friday 5 June
Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 1 to Friday 5 June
No early morning Transport for Wales services to / from Manchester Airport from Tuesday 2 to Friday 5 June
Buses replace trains to and from Llandudno Junction from 23:30 on Saturday 30 and all day on Sunday 31 May
Buses replace late night night / early morning trains between Swansea / Llanelli and Carmarthen on Saturday 23 and Sunday 24 May
Amended evening service between Hereford and Newport on Sunday 24 May
Amended service between Rhyl and Holyhead / Llandudno / Blaenau Ffestiniog on Sunday 24 May
No trains at Wolverhampton on Sunday 24 May
Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 25 to Friday 28 May
Amended service through Cardiff Central on Sunday 17 May
Buses replace trains to and from Llandudno Junction on Saturday 16 and Sunday 17 May
Amended 21:09 Birmingham International to Manchester Piccadilly from Monday 18 to Thursday 21 May
Buses replace late night / early morning trains between Machynlleth and Aberystwyth services from Monday 18 to Thursday 21 May
Amended 19:31 Manchester Piccadilly to Fishguard Harbour service from Monday 18 to Friday 22 May
Buses replace trains between Rhyl and Holyhead on Sunday 10 May
Amended 23:15 Cardiff Central to Fishguard Harbour service from Monday 11 to Thursday 14 May
Buses replace late night trains between Cardiff Central and Ystrad Mynach / Rhymney from Monday 11 to Thursday 14 May
Buses replace late night trains between Rhyl and Holyhead from Monday 11 to Thursday 14 May
Reduced service to / from Cardiff Central from 23:00 Thursday 7 to Sunday 10 May
Buses replace late night trains between Machynlleth and Aberystwyth on Sunday 3 May
Buses replace late night trains between Crewe and Manchester Piccadilly from Monday 4 to Thursday 7 May
Buses replace late night trains between Barry and Bridgend from Monday 4 to Thursday 7 May
Buses replace late night trains between Cardiff Queen Street and Pontypridd from Monday 4 to Thursday 7 May
No trains at Wolverhampton on Sunday 3 May
Amended evening services in the Cardiff area from Monday 30 March to Thursday 3 April
Buses replace late night / early morning trains between Crewe and Chester from Monday 27 to Thursday 30 April
Amended late night / early morning Transport for Wales trains from Monday 20 to Friday 24 April
Buses replace late night trains between Cardiff Central and Coryton / Ystrad Mynach from Monday 30 March to Thursday 2 April
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 18:25 on Sunday 19 April
Buses replace late night trains between Shrewsbury and Crewe on Sunday 19 April
Amended services to / from Liverpool Lime Street from Saturday 11 to Monday 13 April
Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour from Monday 30 March to Friday 3 April
Buses replace late night trains between Llandudno Junction / Bangor and Holyhead from Monday 30 March to Thursday 2 April
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 6 to Friday 10 April
Amended 23:15 Cardiff Central to Fishguard service from Monday 6 to Thursday 9 April
Amended 23:20 Cardiff Central to Gloucester service from Monday 6 to Thursday 9 April
Buses replace trains between Machynlleth and Tywyn from Sunday 5 April until 10:10 on Friday 10 April
Amended 09:55 Carmarthen to Milford Haven service on Sunday 5 April
Amended overnight Transport for Wales trains to / from Chester from Tuesday 14 to Thursday 17 April
Buses replace late night trains between Cardiff Central and Ebbw Vale Town from Monday 13 to Thursday 16 April
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 12 April
No trains at Wolverhampton from Saturday 11 to Monday 13 April