Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 21 June 2021 02:25

Company Information

Managing Director
Marie Daly 
Head Office
 
Phone
03333211202 
Address
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



CardiffCF37 4TH
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
Trsport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF10 5DJ
Email address
[email protected]
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Amended 08:04 Cardiff Central to Swansea service on Sunday 11 July
Amended 08:26 Swansea to Manchester Piccadilly service on Sunday 11 July
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 12 to Friday 16 July
Amended 22:07 Radyr to Bridgend service from Monday 28 June to Thursday 1 July
Buses replace early morning trains between Chester and Manchester Airport on Monday 26 July
Buses replace early morning trains between Chester and Manchester Airport on Monday 18 July
Amended 23:15 Cardiff Central to Carmarthen service from Monday 2 to Thursday 5 August
Buses replace late night / early morning trains between Crewe and Chester from Tuesday 3 to Friday 6 August
Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend on Sunday 8 August
Amended 22:35 Manchester Piccadilly to Crewe service from Monday 9 to Thursday 12 August
Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend before 12:25 on Sunday 25 July
Buses replace late night trains between Chepstow and Cheltenham Spa from Monday 26 to Thursday 29 July
Buses replace trains between Cardiff Central and Penarth / Barry / Barry Island on Sunday 1 August
Buses replace late night trains between Cardiff Central and Hereford / Shrewsbury on Sunday 18 July
Amended 23:33 Manchester Airport to Chester service from Monday 19 to Thursday 22 July
Amended 05:06 Chester to Manchester Airport service on Monday 5 July
Buses replace evening / morning trains between Rhyl and Llandudno Junction from Monday 5 to Friday 9 July
Buses replace trains between Manchester Piccadilly / Wilmslow and Crewe on Sunday 1 August
Buses replace late night trains between Radyr and Aberdare / Merthyr Tydfil / Treherbert Sunday to Thursday until at least 11 December
Buses replace trains between Shrewsbury and Machynlleth from Saturday 15 May until Sunday 27 June
Amended late night / early morning trains between Crewe and Chester from Monday 21 to Friday 25 June
Amended late night service between Cheltenham Spa and Chepstow from Monday 26 to Thursday 29 July
Amended services in the Newport area on the evening of Saturday 3, all day on Sunday 4 and early on Monday 5 July