Stations & on train
Avanti West Coast- c2c
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- Transport for Wales
- West Midlands Railway
- Managing Director
- Kevin Thomas
- Head Office
- Phone
- 03333211202
- Address
-
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
Cardiff - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ - Email address
- business.bookings@tfwrail.wales
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace trains between Cardiff and Treherbert / Aberdare / Merthyr Tydfil on Sunday 1 November
- Buses replace trains between Aberdare and Abercynon on Saturday 31 October
- Amended evening services in the Cardiff Central area on Sunday 1 November
- Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 1 November
- Amended 22:40 Birmingham International to Chester service on Sunday 1 November
- Amended 08:22 Swansea to Manchester Piccadilly service on Sunday 1 November
- Buses replace late night trains between Dovey Junction and Aberystwyth from Monday 2 until Thursday 5 November
- Buses replace trains between Manchester Oxford Road and Huyton / Chester on Sunday 1 November
- Buses replace late night between Chester and Manchester via Warrington from Monday 2 until Friday 6 November
- Buses replace late night / early morning Transport for Wales services between Rhyl and Llandudno Junction from Monday 26 until Friday 30 October
- Amended 22:35 Cardiff Central to Rhymney service from Monday 26 until Thursday 29 October
- Buses replace late night / early morning trains between Cardiff Central and Bridgend / Penarth / Barry Island from Monday 26 until Saturday 31 October
- Buses replace trains in the Cardiff Central / Cardiff Queen Street area until 12:30 on Sunday 25 October
- Buses replace trains between Warrington Bank Quay and Manchester Piccadilly on Saturday 24 and Sunday 25 October
- Buses replace trains between Dovey Junction and Pwllheli from Saturday 24 October to Sunday 1 November
- Amended midweek Transport for Wales service from Monday 12 to Friday 16 October
- Amended 21:47 Machynlleth to Pwllheli service on Friday 16 October
- Buses replace trains between Shrewsbury and Newport on Sunday 11 October
- Buses replace late night trains between Shrewsbury and Crewe on Sunday 4 October
- Buses replace late night trains between Shrewsbury and Chester from Monday 5 to Thursday 8 October
- Buses replace late night trains between Cardiff Central and Penarth / Barry Island / Bridgend via Barry from Monday 5 to Thursday 8 October
- Amended late night Transport for Wales trains Shrewsbury and Birmingham New Street from Monday 5 to Thursday 8 October
- Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 12:30 on Sunday 4 October
- Buses replace trains between Newport / Hereford and Shrewsbury on Saturday 3 and Sunday 4 October
- Buses replace overnight trains between Cardiff Central and Barry Island / Bridgend via Barry from Monday 28 September to Saturday 3 October
- Buses replace Transport for Wales trains between Chester and Liverpool Lime Street / Manchester Piccadilly from Monday 28 to Friday 2 October
- Buses replace overnight trains between Cardiff Central and Ebbw Vale Town from Monday 28 September to Friday 02 October
- Buses replace trains until 08:40 between Cardiff Central and Swansea on Sunday 27 September
- Buses replace trains between Shrewsbury and Knighton / Newport from 23:00 on Saturday 26 and all day Sunday 27 September
- Buses replace late night trains between Cardiff Central and Radyr / Aberdare / Merthyr Tydfil from Monday 21 to Thursday 24 September
- Buses replace late night trains between Chester and Manchester via Warrington from Monday 21 to Thursday 24 September
- Amended late night trains between Cardiff Central and Bridgend on Sunday 20 September
- Buses replace trains between Blaenau Ffestiniog and Llandudno Junction until Monday 7 September
- Buses replace trains between Shrewsbury and Knighton / Newport from 23:00 on Saturday 19 and all day Sunday 20 September
- Buses replace trains between Newbridge and Ebbw Vale Town from Saturday 19 to Sunday 27 September
- Buses replace late night / early morning trains between Aberystwyth to Machynlleth from Monday 21 to Friday 25 September
- Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 21 to Friday 25 September
- Buses replace trains between Cardiff Queen Street and Rhymney until approximately 12:00 on Sunday 13 September
- Buses replace trains between Crewe and Shrewsbury on Saturday 12 and Sunday 13 September
- Buses replace trains between Newbridge and Ebbw Vale Town on Saturday 12 and Sunday 13 September
- Buses replace trains between Machynlleth and Aberystwyth on Saturday 12 and Sunday 13 September
- Buses replace trains between Ebbw Vale Town and Newbridge on Saturday 5 and Sunday 6 September
- Buses replace trains between Cardiff Central and Pontypridd on Sunday 6 September
- Buses replace late night trains between Swansea and Carmarthen / Fishguard Harbour from Monday 31 August to Friday 4 September
- Buses replace late night trains between Pontypridd and Aberdare / Merthyr Tydfil from Monday 31 August to Thursday 3 September
- Amended 23:52 Bridgend to Cardiff Central service from Monday 31 August to Thursday 3 September
- Buses replace late night / early morning trains between Crewe and Chester from Monday 31 August to Friday 4 September
- Amended Valley Line service from Saturday 29 to Monday 31 August
- Buses replace trains between Chester and Crewe from Saturday 15 to Sunday 23 August
- Buses replace early morning trains between Shrewsbury and Crewe from Tuesday 25 to Friday 28 August
- Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 24 to Friday 28 August
- Buses late night / early morning replace trains between Gloucester and Severn Tunnel Junction from Monday 24 to Friday 28 August
- Buses replace trains between Cardiff Central and Bridgend via Barry before 12:30 on Sunday 23 August
- Buses replace late night trains between Hereford and Newport from approximately 22:40 on Sunday 16 August
- Buses replace trains between Pontypridd and Radyr on Saturday 15 and Sunday 16 August
- Amended late night Transport for Wales service at Chester on Monday 17 and Tuesday 18 August
- Amended late night / early morning Transport for Wales service between Chester and Manchester from Monday 10 to Friday 14 August
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 10 to Friday 14 August
- Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 10 to Friday 14 August
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