Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 22 January 2020 11:09

Company Information

Managing Director
Kevin Thomas 
Head Office
 
Phone
03333211202 
Address
St Mary's House
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
St Mary's House,
47 Penarth Road
Cardiff
Cardiff
CF10 5DJ
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



Cardiff
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
St Mary's House
47 Penarth Road
Cardiff
WrexhamCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Wrexham General and Bidston on Sunday 8 March
Amended services to / from Liverpool Lime Street from Saturday 11 to Monday 13 April
Buses replace trains between Wrexham General and Bidston before 12:10 on Sunday 2 February
Amended 08:12 Chester to Wrexham General service on Sunday 2 February
Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour from Monday 30 March to Friday 3 April
Buses replace late night trains between Llandudno Junction / Bangor and Holyhead from Monday 30 March to Thursday 2 April
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 6 to Friday 10 April
Amended 23:15 Cardiff Central to Fishguard service from Monday 6 to Thursday 9 April
Amended 23:20 Cardiff Central to Gloucester service from Monday 6 to Thursday 9 April
Buses replace trains between Machynlleth and Tywyn from Sunday 5 April until 10:10 on Friday 10 April
Amended 09:55 Carmarthen to Milford Haven service on Sunday 5 April
No trains to, from or via Cardiff Queen Street until approximately 12:00 on Sunday 29 March
Amended overnight Transport for Wales trains to / from Chester from Tuesday 14 to Thursday 17 April
Amended 20:14 Cardiff Central to Manchester Piccadilly service from Monday 23 to Thursday 26 March
Buses replace late night trains between Cardiff Central and Ebbw Vale Town from Monday 13 to Thursday 16 April
Buses replace trains between Cardiff Central and Pontypridd before 12:30 on Sunday 22 March
Buses replace trains between Cardiff Central and Ebbw Vale Town until 13:30 on Sunday 12 April
Buses replace trains between Machynlleth and Tywyn on Sunday 22 March
Buses replace late night / early morning trains to / from Swansea from Monday 16 to Friday 20 March
Buses replace late night trains between Crewe and Chester from Monday 16 to Thursday 19 March
Buses replace trains between Radyr and Treherbert / Aberdare / Merthyr Tydfil before 12:30 on Sunday 15 March
Buses replace late night / early morning trains between Shrewsbury and Crewe from Monday 9 to Friday 13 March
Amended 22:15 Maesteg to Gloucester service from Monday 9 to Thursday 12 March
Amended early morning Transport for Wales services to / from Manchester Airport from Tuesday 10 to Friday 13 March
Buses replace late night / early morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 9 to Friday 13 March
No trains at Wolverhampton from Saturday 11 to Monday 13 April
Buses replace late night trains between Shrewsbury and Crewe on Sunday 8 March
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend before 12:30 on Sunday 8 March
Buses replace late night / early morning trains between Chester and Liverpool Lime Street / Manchester from Monday 2 to Friday 6 March
Amended late night trains between Hereford and Newport / Cardiff Central on Sunday 1 March
Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 24 to Friday 28 February
Buses replace late night trains between Machynlleth and Aberystwyth from Monday 24 until Thursday 27 February
Buses replace trains between Cardiff Central and Bridgend via Pontyclun from Monday 24 to Thursday 27 February
Buses replace late night trains between Cardiff Central and Hereford on Sunday 23 February
Buses replace trains to / from Bridgend on Sunday 23 February
Buses replace late night / early morning trains between Rhyl and Llandudno Junction / Holyhead from Monday 17 to Friday 21 February
Amended evening services between Cardiff Central and Coryton / Ystrad Mynach / Rhymney from Monday 17 to Thursday 20 February
Buses replace late night / early morning trains between Clarbeston Road and Fishguard Harbour on Monday 17 and Tuesday 18 February
Amended evening trains between Crewe and Manchester Piccadilly from Monday 10 to Thursday 13 February
Amended 21:38 Merthyr Tydfil to Bridgend service from Monday 10 to Thursday 13 February
Buses replace late night trains between Cardiff Central and Pontypridd from Monday 10 to Thursday 13 February
Buses replace morning trains between Wrexham General and Bidston / Chester on Sunday 9 February
Buses replace trains between Llandovery and Llanwrtyd from Monday 10 to Friday 21 February
Buses replace trains before 12:30 between Cardiff Queen Street and Taffs Well on Sunday 9 February
Buses replace trains between Cardiff Central and Caerphilly / Rhymney on Sunday 9 February
Buses replace trains between Cardiff Central and Caerphilly / Rhymney on Sunday 2 February
Buses replace late night trains between Crewe and Chester from Monday 3 to Thursday 6 February
Buses replace trains between Bridgend and Maesteg on Sunday 2 February
Buses replace late night trains between Severn Tunnel Junction and Gloucester from Monday 27 to Thursday 30 January
Buses replace late night trains between Shrewsbury and Chester from Monday 27 to Thursday 30 January
Buses replace late night trains between Cardiff Central and Penarth / Barry Island and Bridgend from Monday 27 to Thursday 30 January
Buses replace trains between Cardiff Central and Penarth / Barry Island before 12:30 on Sunday 26 January
Buses replace trains between Pontypridd and Aberdare on Saturday 25 and Sunday 26 January
Buses replace trains between Carmarthen and Pembroke Dock from Monday 20 January to Friday 7 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 March
Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
No trains at Cheltenham Spa on Sunday 22 March
Amended services to / from Swansea / Carmarthen on Saturday 21 and Sunday 22 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 15 March
Buses replace trains between Cardiff Central and Swansea on Sunday 23 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 16 February
Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January