Stations & on train
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- Southeastern
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- Transport for Greater Manchester
- Transport for Wales
- West Midlands Railway
- Managing Director
- Jan Chaudhry-van der Velde
- Head Office
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Address
-
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH - Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Transport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF37 4TH - Email address
- [email protected]
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Buses replace trains between Bridgend and Swansea on Sunday 18 September
- Buses replace late night / early morning trains between Manchester Airport and Manchester Piccadilly from Monday 19 to Friday 23 September
- No Transport for Wales evening / morning trains between Chester and Manchester Airport from Monday 12 to Friday 16 September
- Buses replace evening / morning trains between Wrexham Central / Wrexham General and Bidston from Monday 12 to Friday 16 September
- Amended evening trains in the Swansea area from Monday 12 to Thursday 15 September
- Buses replace evening trains between Cardiff Central and Ebbw Vale Town from Monday 12 to Thursday 15 September
- Buses replace morning trains between Barry and Bridgend on Sunday 11 September
- Buses replace trains between Merthyr Tydfil and Pontypridd from Saturday 10 to Monday 12 September
- Buses replace evening / morning trains between Machynlleth and Aberystwyth from Sunday 11 to Friday 16 September
- Buses replace evening trains between Cardiff Central / Newport and Hereford on Sunday 11 September
- Buses replace trains between Swansea and Carmarthen on Saturday 10 and Sunday 11 September
- No evening / morning Transport for Wales services between Chester and Manchester Airport from Monday 5 to Friday 9 September
- Buses replace evening / morning trains between Wrexham Central and Bidston from Monday 5 to Friday 9 September
- Amended 08:25 Swansea to Manchester Piccadilly service on Sunday 4 September
- Buses replace evening / morning trains between Cardiff Central and Penarth / Barry Island / Bridgend from Monday 5 to Friday 9 September
- Amended train services between Cardiff Central and Penarth / Barry Island / Bridgend on Saturday 3 and Sunday 4 September
- Buses replace evening / morning trains between Machynlleth and Aberystwyth from Monday 5 to Friday 9 September
- Buses replace evening trains between Wrexham Central and Bidston from Monday 29 August to Friday 2 September
- Buses replace trains between Bridgend and Barry from Tuesday 30 August to Thursday 1 September
- Buses replace trains between Merthyr Tydfil / Aberdare and Pontypridd from Saturday 27 to Monday 29 August
- Amended evening / morning trains in the Rhyl / Llandudno Junction area from Monday 29 August to Friday 2 September
- Amended evening / morning trains in the Newport area from Monday 29 August to Friday 2 September
- Buses replace evening / morning trains between Bidston / Wrexham General and Wrexham Central from Monday 8 to Friday 12 August
- Buses replace trains between Pontypridd and Cardiff Central after 21:00 on Sunday 7 and all day from Monday 8 to Wednesday 10 August
- Buses replace evening / morning trains between Shrewsbury and Crewe from Monday 8 to Friday 12 August
- Amended evening / morning services between Shrewsbury and Chester from Monday 15 to Friday 19 August
- Buses replace trains between Pontypridd and Merthyr Tydfil on Sunday 14 August
- Buses replace evening trains between Wrexham Central and Bidston from Monday 15 to Thursday 18 August
- Buses replace evening trains between Cardiff Central and Ebbw Vale Town from Monday 15 to Thursday 18 August
- Buses replace trains between Cardiff Central and Ebbw Vale Town before 13:35 on Sunday 14 August
- Buses replace trains between Shrewsbury and Chester via Wrexham General on Saturday 13 and Sunday 14 August
- Buses replace evening / morning trains between Swansea and Carmarthen from Monday 22 to Friday 26 August
- Buses evening replace trains between Shrewsbury and Chester via Wrexham General from Monday 22 to Thursday 25 August
- Buses replace evening trains between Wrexham Central and Bidston from Monday 22 to Thursday 25 August
- Amended 22:43 Cardiff Central to Bridgend service from Monday 22 to Thursday 25 August
- Buses replace trains between Shrewsbury and Chester via Wrexham General on Saturday 20 and Sunday 21 August
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 25 to Friday 29 July
- Buses replace late night / early morning trains between Wrexham Central and Bidston from Monday 25 to Friday 29 July
- Buses replace late night / early morning trains between Chester and Manchester Piccadilly from Monday 25 to Friday 29 July
- Buses replace early morning trains between Cardiff Central and Bridgend via Barry on Sunday 24 July
- Amended late night services via Cardiff Central on Sunday 24 July
- Buses replace late night / early morning trains between Shrewsbury and Crewe via Nantwich from Monday 25 to Saturday 30 July
- Buses replace late night / early morning trains between Manchester Airport and Chester from Tuesday 2 to Friday 5 August
- Amended late night / early morning services to / from Carmarthen from Monday 1 to Friday 5 August
- Amended early morning services to / from Swansea on Sunday 7 August
- Buses replace late night / early morning trains between Shrewsbury / Manchester Piccadilly and Chester from Monday 1 to Friday 5 August
- Buses replace evening / morning trains between Manchester Piccadilly and Manchester Airport from Monday 8 to Friday 12 August
- Amended early morning trains to / from Carmarthen on Friday 15 July
- Buses replace trains between Cardiff Central / Barry and Bridgend service from Monday 11 to Thursday 14 July
- Amended late night / early morning service to / from Bidston from Monday 18 to Friday 22 July
- Buses replace trains between Pontypridd and Aberdare / Merthyr Tydfil on Saturday 16 and Sunday 17 July
- Amended 04:16 Chester to Milford Haven on Saturday 16 July
- Amended late night / early morning Transport for Wales service through Shrewsbury from Monday 18 to Friday 22 July
- Amended late night / early morning service to / from Holyhead from Monday 18 to Friday 22 July
- Major engineering work between Newport and Gloucester from Monday 18 July to Friday 2 September
- Buses replace trains between Cardiff Central and Pontypridd from Saturday 2 to Friday 8 July
- Buses replace late night trains between Shrewsbury / Crewe and Chester from Tuesday 5 to Thursday 7 July
- CANCELLED: Engineering work between Machynlleth and Aberystwyth from Sunday 3 to Friday 8 July
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