Stations & on train
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- Transport for Wales
- West Midlands Railway
- Managing Director
- Marie Daly
- Head Office
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
CardiffCF37 4TH - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Trsport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF10 5DJ - Email address
- [email protected]
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- Amended 08:04 Cardiff Central to Swansea service on Sunday 11 July
- Amended 08:26 Swansea to Manchester Piccadilly service on Sunday 11 July
- Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 12 to Friday 16 July
- Amended 22:07 Radyr to Bridgend service from Monday 28 June to Thursday 1 July
- Buses replace early morning trains between Chester and Manchester Airport on Monday 26 July
- Buses replace early morning trains between Chester and Manchester Airport on Monday 18 July
- Amended 23:15 Cardiff Central to Carmarthen service from Monday 2 to Thursday 5 August
- Buses replace late night / early morning trains between Crewe and Chester from Tuesday 3 to Friday 6 August
- Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend on Sunday 8 August
- Amended 22:35 Manchester Piccadilly to Crewe service from Monday 9 to Thursday 12 August
- Buses replace trains between Cardiff Central and Penarth / Barry / Bridgend before 12:25 on Sunday 25 July
- Buses replace late night trains between Chepstow and Cheltenham Spa from Monday 26 to Thursday 29 July
- Buses replace trains between Cardiff Central and Penarth / Barry / Barry Island on Sunday 1 August
- Buses replace late night trains between Cardiff Central and Hereford / Shrewsbury on Sunday 18 July
- Amended 23:33 Manchester Airport to Chester service from Monday 19 to Thursday 22 July
- Amended 05:06 Chester to Manchester Airport service on Monday 5 July
- Buses replace evening / morning trains between Rhyl and Llandudno Junction from Monday 5 to Friday 9 July
- Buses replace trains between Manchester Piccadilly / Wilmslow and Crewe on Sunday 1 August
- Buses replace late night trains between Radyr and Aberdare / Merthyr Tydfil / Treherbert Sunday to Thursday until at least 11 December
- Buses replace trains between Shrewsbury and Machynlleth from Saturday 15 May until Sunday 27 June
- Amended late night / early morning trains between Crewe and Chester from Monday 21 to Friday 25 June
- Amended late night service between Cheltenham Spa and Chepstow from Monday 26 to Thursday 29 July
- Amended services in the Newport area on the evening of Saturday 3, all day on Sunday 4 and early on Monday 5 July
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