c2c (CC)

23/04/2019 15:14:10
http://www.c2c-online.co.uk

Information last updated 14 May 2019 23:54

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Amended overnight c2c trains from Monday 12 to Thursday 15 August
Amended trains between West Horndon and Laindon on Sunday 11 August
No c2c trains from / to London Liverpool Street on Saturday 10 and Sunday 11 August
Revised service to and from London Liverpool Street on Saturday 3 and Sunday 4 August
Amended c2c trains on Saturday 3 and Sunday 4 August
Buses replace late night trains between Upminster and Pitsea via Laindon and Upminster and Grays via Ockendon from Monday 5 to Wednesday 7 August
Revised service to and from London Liverpool Street on Saturday 27 and Sunday 28 July
Amended c2c trains on Saturday 27 and Sunday 28 July
No trains from Grays to Barking via Purfleet from Monday 22 to Friday 26 July
Amended c2c trains on Saturday 20 and Sunday 21 July
No trains to / from London Fenchurch Street from 20:45 each night between Monday 15 and Thursday 18 July
Amended c2c services to / from London Liverpool Street on Saturday 13 and Sunday 14 July
Buses replace trains between Pitsea and Upminster after 22:40 from Monday 8 to Thursday 11 July
Amended c2c services to / from London Liverpool Street on Saturday 6 and Sunday 7 July
No trains to / from London Fenchurch Street from 23:00 each night between Monday 1 to Thursday 4 July
Amended c2c services to / from London Liverpool Street on Saturday 29 and Sunday 30 June
Amended service between Barking and Grays via Rainham on Saturday 22 and Sunday 23 June
Amended service between London Liverpool Street and Stratford on Saturday 22 and Sunday 23 June
Buses replace trains from 22:20 each night between Grays and Pitsea from Monday 17 to Thursday 20 June
Amended service to / from Shoeburyness on Sunday 16 June
No trains to / from London Fenchurch Street from 20:45 each night between Monday 10 and Thursday 13 June
Buses replace trains between Grays / Basildon and Shoeburyness on Sunday 9 June
No trains at Grays on Sunday 2 June
Amended c2c service between London Liverpool Street and Shoeburyness on Sunday 2 June