Stations & on train
c2c- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- Virgin Trains
- West Midlands Railway
- Stobart Rail
- Managing Director
- Julian Drury
- Head Office
- Phone
- 03457444422
- Fax
- 01603 214517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
2nd Floor,
Cutlers Court,
115 Houndsditch - London
EC3A 7BR - Email address
- contact@c2crail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457444422
- Fax
- 01603 214 517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C
- Email address
- contact@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
Closed: Christmas Day and Boxing Day
- Lost Property
- Phone
- 03457444422
- Address
-
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea
SS0 7SB - Web address
- C2C - Lost Property
- Email address
- lostproperty@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Assisted Travel
- Phone
- 03457444422
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c Assisted Travel
- Email address
- passengerassistance@c2crail.co.uk
- Note
-
Opening hours
24 hours a day with the exception of Christmas Day
Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.
Ticketing & Fares
- Telesales
-
We would be happy to help you with after sales support should you have any problems buying tickets from our website.
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C - Tickets & Fares
- Email address
- contact@c2crail.co.uk
- Contact note
-
Opening Hours
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Group Travel
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c - Group Travel
- Business Travel
- Phone
- 03457444422
- Textphone number
- - (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Email address
- contact@c2crail.co.uk
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets are not available for purchase on board trains
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night / early morning c2c services from Monday 24 to Friday 28 February
- No trains to / from London Liverpool Street via Stratford on Saturday 22 and Sunday 23 February
- No c2c trains to / from London Liverpool Street on Saturday 15 and Sunday 16 February
- Amended train service to / from London Liverpool Street on Saturday 15 and Sunday 16 February
- No c2c trains between Barking and Upminster after 22:45 from Monday 10 to Thursday 13 February
- Amended c2c service on Saturday 8 and Sunday 9 February
- Buses replace trains between Grays and Upminster via Rainham on Saturday 8 and Sunday 9 February
- No c2c trains to / from London Liverpool Street on Sunday 2 February
- No trains to / from London Liverpool Street via Stratford on Saturday 25 and Sunday 26 January
- Buses replace trains between Pitsea and Upminster via Ockenden on Sunday 26 January
- Buses replace trains between Grays and Upminster via Rainham on Saturday 25 and Sunday 26 January
- Engineering work affecting c2c services on Sunday 19 January
- No trains to / from London Fenchurch Street from approximately 20:45 each night Monday 13 to Thursday 16 January
- Buses replace trains between Southend Central and Shoeburyness on Sunday 12 January
- No trains between Grays and Barking via Purfleet on Saturday 4 and Sunday 5 January
- No c2c trains to / from London Liverpool Street on Saturday 28 or Sunday 29 December
- No trains between Grays and Barking via Rainham on Saturday 28 December
- Buses replace trains between Grays and Upminster via Rainham on Friday 27 December
- No c2c trains to / from London Liverpool Street on Sunday 8 December
- Buses replace trains between Grays and Upminster via Rainham on Saturday 7 and Sunday 8 December
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