Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- London Southend Airport
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Julian Drury
- Head Office
- Phone
- 03457444422
- Fax
- 01603 214517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
2nd Floor,
Cutlers Court,
115 Houndsditch - London
EC3A 7BR - Email address
- contact@c2crail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457444422
- Fax
- 01603 214 517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C
- Email address
- contact@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
Closed: Christmas Day and Boxing Day
- Lost Property
- Phone
- 03457444422
- Address
-
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea
SS0 7SB - Web address
- C2C - Lost Property
- Email address
- lostproperty@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Assisted Travel
- Phone
- 03457444422
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c Assisted Travel
- Email address
- passengerassistance@c2crail.co.uk
- Note
-
Opening hours
24 hours a day with the exception of Christmas Day
Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.
Ticketing & Fares
- Telesales
-
We would be happy to help you with after sales support should you have any problems buying tickets from our website.
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C - Tickets & Fares
- Email address
- contact@c2crail.co.uk
- Contact note
-
Opening Hours
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Group Travel
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c - Group Travel
- Business Travel
- Phone
- 03457444422
- Textphone number
- - (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Email address
- contact@c2crail.co.uk
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets are not available for purchase on board trains
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended c2c trains between Barking and Pitsea via Rainham and Tilbury on Sunday 4 and Monday 5 April
- No trains between Barking and Pitsea via Rainham on Sunday 11 April
- Reduced service to / from London Liverpool Street via Stratford on Saturday 3 and Sunday 4 April
- Amended c2c service on Sunday 28 March
- Amended late night / early morning c2c service from Monday 29 March to Thursday 1 April
- No trains between Barking and Pitsea via Rainham and Tilbury on Saturday 20 and Sunday 21 March
- No c2c trains at London Fenchurch Street on Saturday 20 and Sunday 21 March
- No trains between Barking and Grays via Rainham on Saturday 13 and Sunday 14 March
- Amended c2c trains on Sunday 7 March
- Buses replace trains between Basildon / Stanford-le-Hope and Leigh-on-Sea on Saturday 27 and Sunday 28 February
- Buses replace trains between Grays and Pitsea via Tilbury on Sunday 21 February
- No trains between Barking and Grays via Rainham on Saturday 20 and Sunday 21 February
- Amended c2c trains on Saturday 13 and Sunday 14 February
- No trains between Barking and Grays via Rainham on Sunday 7 February
- No trains between Barking and Grays via Rainham on Saturday 30 and Sunday 31 January
- No late night c2c trains to / from London Fenchurch Street from 20:40 each night Monday 25 and Tuesday 26 January
- No trains between Barking and Pitsea via Rainham and Tilbury Town on Sunday 24 January
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