c2c (CC)

23/04/2019 15:14:10
http://www.c2c-online.co.uk

Information last updated 06 December 2019 22:08

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Amended late night / early morning c2c services from Monday 24 to Friday 28 February
No trains to / from London Liverpool Street via Stratford on Saturday 22 and Sunday 23 February
No c2c trains to / from London Liverpool Street on Saturday 15 and Sunday 16 February
Amended train service to / from London Liverpool Street on Saturday 15 and Sunday 16 February
No c2c trains between Barking and Upminster after 22:45 from Monday 10 to Thursday 13 February
Amended c2c service on Saturday 8 and Sunday 9 February
Buses replace trains between Grays and Upminster via Rainham on Saturday 8 and Sunday 9 February
No c2c trains to / from London Liverpool Street on Sunday 2 February
No trains to / from London Liverpool Street via Stratford on Saturday 25 and Sunday 26 January
Buses replace trains between Pitsea and Upminster via Ockenden on Sunday 26 January
Buses replace trains between Grays and Upminster via Rainham on Saturday 25 and Sunday 26 January
Engineering work affecting c2c services on Sunday 19 January
No trains to / from London Fenchurch Street from approximately 20:45 each night Monday 13 to Thursday 16 January
Buses replace trains between Southend Central and Shoeburyness on Sunday 12 January
No trains between Grays and Barking via Purfleet on Saturday 4 and Sunday 5 January
No c2c trains to / from London Liverpool Street on Saturday 28 or Sunday 29 December
No trains between Grays and Barking via Rainham on Saturday 28 December
Buses replace trains between Grays and Upminster via Rainham on Friday 27 December
No c2c trains to / from London Liverpool Street on Sunday 8 December
Buses replace trains between Grays and Upminster via Rainham on Saturday 7 and Sunday 8 December