Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
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- TfL Rail
- Thameslink
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- Transport for Greater Manchester
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- West Midlands Railway
- Managing Director
- Julian Drury
- Head Office
- Phone
- 03457444422
- Fax
- 01603 214517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
2nd Floor,
Cutlers Court,
115 Houndsditch - London
EC3A 7BR - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457444422
- Fax
- 01603 214 517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
Closed: Christmas Day and Boxing Day
- Lost Property
- Phone
- 03457444422
- Address
-
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea
SS0 7SB - Web address
- C2C - Lost Property
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Assisted Travel
- Phone
- 03457444422
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c Assisted Travel
- Email address
- [email protected]
- Note
-
Opening hours
24 hours a day with the exception of Christmas Day
Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.
Ticketing & Fares
- Telesales
-
We would be happy to help you with after sales support should you have any problems buying tickets from our website.
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C - Tickets & Fares
- Email address
- [email protected]
- Contact note
-
Opening Hours
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Group Travel
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c - Group Travel
- Business Travel
- Phone
- 03457444422
- Textphone number
- - (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Email address
- [email protected]
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets are not available for purchase on board trains
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended c2c service on Saturday 9 and Sunday 10 October
- Amended late night c2c services from Monday 4 to Thursday 7 October
- Buses replace trains between Upminster and Grays via Rainham on Sunday 3 October
- Amended service through Upminster on Sunday 3 October
- Amended late night c2c service from Monday 13 to Thursday 16 September
- Amended c2c service on Sunday 19 September
- Amended c2c service on Sunday 12 September
- Amended c2c service on Sunday 5 September
- Buses replace trains between Grays and Pitsea via Tilbury Town on Saturday 25 and Sunday 26 September
- Buses replace trains between Upminster and Grays via Rainham on Saturday 4 and Sunday 5 September
- Amended c2c service on Sunday 29 August
- Buses replace trains between Grays and Pitsea via Tilbury Town on Monday 30 August
- Buses replace trains between Upminster and Grays via Rainham on Monday 30 August
- No c2c trains before 07:45 on Saturday 28 August
- Amended c2c service on Saturday 21 and Sunday 22 August
- Amended c2c service on Saturday 14 and Sunday 15 August
- Amended service to / from Shoeburyness on Sunday 8 August
- Buses replace trains between Upminster and Grays via Rainham on Saturday 7 and Sunday 8 August
- Amended late night / early morning c2c service from Monday 2 to Thursday 5 August
- Amended c2c service on Sunday 1 August
- Amended late night / early morning c2c service from Monday 26 to Thursday 29 July
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