c2c (CC)

23/04/2019 15:14:10
http://www.c2c-online.co.uk

Information last updated 04 September 2020 11:36

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
contact@c2crail.co.uk  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
contact@c2crail.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
lostproperty@c2crail.co.uk
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
passengerassistance@c2crail.co.uk
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
contact@c2crail.co.uk
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
contact@c2crail.co.uk
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Upminster and Grays via Rainham on Sunday 27 and Monday 28 December
Buses replace trains between Grays and Pitsea on Sunday 20 December
Amended c2c service each night from 20:40 from Monday 14 to Thursday 17 December
Buses replace trains between Leigh-on-Sea and Shoeburyness on Sunday 13 December
Buses replace trains between Grays and Pitsea on Sunday 13 December
Buses replace trains until 14:25 between Upminster and Grays via Rainham on Sunday 13 December
Amended late night / early morning service between Shoeburyness and Pitsea from Monday 7 to Thursday 10 December
Buses replace trains between Grays and Pitsea on Sunday 6 December
Buses replace trains between Upminster and Grays via Rainham on Saturday 5 and Sunday 6 December
Amended late night / early morning service between Shoeburyness and Pitsea from Monday 30 November to Thursday 3 December
Buses replace trains between Upminster and Grays via Rainham on Saturday 21 and Sunday 22 November
Amended midweek c2c early morning trains on Tuesday 17 and Wednesday 18 November
No c2c trains at London Liverpool Street on Sunday 15 November
Buses replace trains between Upminster and Grays via Rainham on Saturday 14 and Sunday 15 November
Amended late night / early morning c2c service from Monday 9 to Thursday 12 November
No c2c trains at London Liverpool Street on Sunday 8 November
Amended late night c2c service from Monday 2 to Thursday 5 November
Buses replace trains between Grays and Pitsea on Sunday 1 November
Amended overnight / early morning c2c trains from Monday 26 to to Friday 30 October
Buses replace trains between Grays and Pitsea on Sunday 25 October
Reduced service to / from London Liverpool Street on Sunday 18 October
Buses replace trains between Grays and Pitsea on Sunday 11 October
No overnight c2c trains between Barking and Upminster from Monday 5 to Thursday 8 October
Buses replace trains between Grays and Pitsea on Sunday 4 October
No c2c trains to / from London Liverpool Street on Sunday 4 October
Buses replace overnight trains between Stanford-le-Hope and Pitsea from Monday 28 to Wednesday 30 September