Stations & on train
c2c- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Trains
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- Virgin Trains
- West Midlands Railway
- Stobart Rail
- Managing Director
- Julian Drury
- Head Office
- Phone
- 03457444422
- Fax
- 01603 214517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
2nd Floor,
Cutlers Court,
115 Houndsditch - London
EC3A 7BR - Email address
- contact@c2crail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457444422
- Fax
- 01603 214 517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C
- Email address
- contact@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
Closed: Christmas Day and Boxing Day
- Lost Property
- Phone
- 03457444422
- Address
-
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea
SS0 7SB - Web address
- C2C - Lost Property
- Email address
- lostproperty@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Assisted Travel
- Phone
- 03457444422
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c Assisted Travel
- Email address
- passengerassistance@c2crail.co.uk
- Note
-
Opening hours
24 hours a day with the exception of Christmas Day
Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.
Ticketing & Fares
- Telesales
-
We would be happy to help you with after sales support should you have any problems buying tickets from our website.
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C - Tickets & Fares
- Email address
- contact@c2crail.co.uk
- Contact note
-
Opening Hours
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Group Travel
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c - Group Travel
- Business Travel
- Phone
- 03457444422
- Textphone number
- - (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Email address
- contact@c2crail.co.uk
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets are not available for purchase on board trains
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended overnight c2c trains from Monday 12 to Thursday 15 August
- Amended trains between West Horndon and Laindon on Sunday 11 August
- No c2c trains from / to London Liverpool Street on Saturday 10 and Sunday 11 August
- Revised service to and from London Liverpool Street on Saturday 3 and Sunday 4 August
- Amended c2c trains on Saturday 3 and Sunday 4 August
- Buses replace late night trains between Upminster and Pitsea via Laindon and Upminster and Grays via Ockendon from Monday 5 to Wednesday 7 August
- Revised service to and from London Liverpool Street on Saturday 27 and Sunday 28 July
- Amended c2c trains on Saturday 27 and Sunday 28 July
- No trains from Grays to Barking via Purfleet from Monday 22 to Friday 26 July
- Amended c2c trains on Saturday 20 and Sunday 21 July
- No trains to / from London Fenchurch Street from 20:45 each night between Monday 15 and Thursday 18 July
- Amended c2c services to / from London Liverpool Street on Saturday 13 and Sunday 14 July
- Buses replace trains between Pitsea and Upminster after 22:40 from Monday 8 to Thursday 11 July
- Amended c2c services to / from London Liverpool Street on Saturday 6 and Sunday 7 July
- No trains to / from London Fenchurch Street from 23:00 each night between Monday 1 to Thursday 4 July
- Amended c2c services to / from London Liverpool Street on Saturday 29 and Sunday 30 June
- Amended service between Barking and Grays via Rainham on Saturday 22 and Sunday 23 June
- Amended service between London Liverpool Street and Stratford on Saturday 22 and Sunday 23 June
- Buses replace trains from 22:20 each night between Grays and Pitsea from Monday 17 to Thursday 20 June
- Amended service to / from Shoeburyness on Sunday 16 June
- No trains to / from London Fenchurch Street from 20:45 each night between Monday 10 and Thursday 13 June
- Buses replace trains between Grays / Basildon and Shoeburyness on Sunday 9 June
- No trains at Grays on Sunday 2 June
- Amended c2c service between London Liverpool Street and Shoeburyness on Sunday 2 June
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