c2c (CC)

23/04/2019 15:14:10
http://www.c2c-online.co.uk

Information last updated 15 February 2021 10:17

Company Information

Managing Director
Julian Drury 
Head Office
 
Phone
03457444422 
Fax
01603 214517 
Textphone number
03457444422 (For customers with hearing impairments)
Address
2nd Floor,
Cutlers Court,
115 Houndsditch - London

EC3A 7BR
Email address
[email protected]  
Network map
Download network map c2c map PDF

Support & information

Customer services
 
Primary Phone
03457444422
Fax
01603 214 517
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
C2C
Email address
[email protected]
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday, Sunday and Bank Holidays: 09:00 - 16:00 

Closed: Christmas Day and Boxing Day

Lost Property
 
Phone
03457444422
Address
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea

SS0 7SB
Web address
C2C - Lost Property
Email address
[email protected]
Note
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Assisted Travel
 
Phone
03457444422
Textphone number
03457444422 (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend

SS1 1ZS
Web address
c2c Assisted Travel
Email address
[email protected]
Note

Opening hours

24 hours a day with the exception of Christmas Day

Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.

Ticketing & Fares

Telesales

We would be happy to help you with after sales support should you have any problems buying tickets from our website. 

Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
C2C - Tickets & Fares
Email address
[email protected]
Contact note
Opening Hours 
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00

Closed
Christmas Day and Boxing Day
Group Travel
 
Phone
03457444422
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Web address
c2c - Group Travel
Business Travel
 
Phone
03457444422
Textphone number
- (For customers with hearing impairments)
Address
c2c
FREEPOST ADM3968
Southend
SS1 1ZS
Email address
[email protected]
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets are not available for purchase on board trains

On-board facilities

Engineering works

Service disruptions
Amended c2c service on Saturday 3 and Sunday 4 July
Buses replace late night / early morning trains between Southend Central and Shoeburyness from Monday 28 to Wednesday 30 June
Amended c2c service on Saturday 26 and Sunday 27 June
Amended late night c2c services from Monday 21 to Thursday 24 June
Amended c2c service on Saturday 19 and Sunday 20 June
Amended c2c service on Saturday 12 and Sunday 13 June
Buses replace late night trains between Stanford-le-Hope and Pitsea from Monday 7 to Thursday 10 June
Amended c2c service on Saturday 5 and Sunday 6 June
Amended late night c2c services from Monday 31 May to Thursday 3 June
No c2c trains to / from London Liverpool Street on Sunday 30 May
Amended c2c service on Sunday 23 May
Buses replace trains between Upminster and Pitsea via Ockendon and also between Basildon and Shoeburyness on Sunday 16 May
Buses replace trains between Upminster and Grays via Rainham on Saturday 15 and Sunday 16 May
Amended late night / early morning c2c service from Monday 10 to Thursday 13 May
No trains between Barking / Upminster and Pitsea via Grays on Sunday 9 May
No c2c service to / from London Liverpool Street before 14:30 on Sunday 9 May
Buses replace late night trains between Upminster and Grays / Pitsea from Tuesday 4 to Thursday 6 May
No trains between Barking / Upminster and Pitsea via Grays on Sunday 2 and Monday 3 May
No c2c trains to / from London Liverpool Street on Sunday 25 April
No trains to / from London Fenchurch Street after 20:40 from Monday 19 to Thursday 22 April
Buses replace trains between Upminster and Grays / Pitsea via Tilbury on Sunday 18 April