Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- London Southend Airport
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Julian Drury
- Head Office
- Phone
- 03457444422
- Fax
- 01603 214517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
2nd Floor,
Cutlers Court,
115 Houndsditch - London
EC3A 7BR - Email address
- contact@c2crail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457444422
- Fax
- 01603 214 517
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C
- Email address
- contact@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
Closed: Christmas Day and Boxing Day
- Lost Property
- Phone
- 03457444422
- Address
-
c2c Rail
Westcliff Station, Station Road
Westcliff-on-Sea
SS0 7SB - Web address
- C2C - Lost Property
- Email address
- lostproperty@c2crail.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Assisted Travel
- Phone
- 03457444422
- Textphone number
- 03457444422 (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c Assisted Travel
- Email address
- passengerassistance@c2crail.co.uk
- Note
-
Opening hours
24 hours a day with the exception of Christmas Day
Outside of normal Customer Relations hours, the call will forward to our support team at National Rail Enquiries who will take details of your requirements and then will contact our Control Centre.
Ticketing & Fares
- Telesales
-
We would be happy to help you with after sales support should you have any problems buying tickets from our website.
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- C2C - Tickets & Fares
- Email address
- contact@c2crail.co.uk
- Contact note
-
Opening Hours
Monday to Friday 08.00 - 20.00
Saturday, Sunday and Bank Holidays: 09:00 - 16:00
ClosedChristmas Day and Boxing Day - Group Travel
- Phone
- 03457444422
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Web address
- c2c - Group Travel
- Business Travel
- Phone
- 03457444422
- Textphone number
- - (For customers with hearing impairments)
- Address
-
c2c
FREEPOST ADM3968
Southend
SS1 1ZS - Email address
- contact@c2crail.co.uk
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets are not available for purchase on board trains
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Upminster and Grays via Rainham on Sunday 27 and Monday 28 December
- Buses replace trains between Grays and Pitsea on Sunday 20 December
- Amended c2c service each night from 20:40 from Monday 14 to Thursday 17 December
- Buses replace trains between Leigh-on-Sea and Shoeburyness on Sunday 13 December
- Buses replace trains between Grays and Pitsea on Sunday 13 December
- Buses replace trains until 14:25 between Upminster and Grays via Rainham on Sunday 13 December
- Amended late night / early morning service between Shoeburyness and Pitsea from Monday 7 to Thursday 10 December
- Buses replace trains between Grays and Pitsea on Sunday 6 December
- Buses replace trains between Upminster and Grays via Rainham on Saturday 5 and Sunday 6 December
- Amended late night / early morning service between Shoeburyness and Pitsea from Monday 30 November to Thursday 3 December
- Buses replace trains between Upminster and Grays via Rainham on Saturday 21 and Sunday 22 November
- Amended midweek c2c early morning trains on Tuesday 17 and Wednesday 18 November
- No c2c trains at London Liverpool Street on Sunday 15 November
- Buses replace trains between Upminster and Grays via Rainham on Saturday 14 and Sunday 15 November
- Amended late night / early morning c2c service from Monday 9 to Thursday 12 November
- No c2c trains at London Liverpool Street on Sunday 8 November
- Amended late night c2c service from Monday 2 to Thursday 5 November
- Buses replace trains between Grays and Pitsea on Sunday 1 November
- Amended overnight / early morning c2c trains from Monday 26 to to Friday 30 October
- Buses replace trains between Grays and Pitsea on Sunday 25 October
- Reduced service to / from London Liverpool Street on Sunday 18 October
- Buses replace trains between Grays and Pitsea on Sunday 11 October
- No overnight c2c trains between Barking and Upminster from Monday 5 to Thursday 8 October
- Buses replace trains between Grays and Pitsea on Sunday 4 October
- No c2c trains to / from London Liverpool Street on Sunday 4 October
- Buses replace overnight trains between Stanford-le-Hope and Pitsea from Monday 28 to Wednesday 30 September
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