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Chiltern Railways (CH)
Information last updated 17 January 2020 17:01
- Managing Director
- Dave Penney
- Head Office
- Phone
- 03456005165
- Fax
- 01926729914
- Address
-
Chiltern Railways
1 Admiral Way, Doxford International Business Park
Sunderland
Tyne and Wear
SR3 3XP - Email address
- customer.service@chilternrailways.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456005165
- Fax
- 01926 729 914
- Textphone number
- 08457078051 (For customers with hearing impairments)
- Address
-
Chiltern Railways
Banbury ICC, Merton Street
Banbury
OX16 4RN - Web address
- ChilternRailways.co.uk
- Note
-
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Opening hours
Monday to Friday - 08:30 - 17:30
- Lost Property
- Phone
- 03456005165
- Address
-
Chiltern Railways Lost Property
Marylebone Station
Melcombe Place
NW1 6JJ - Web address
- Chiltern Railways - Lost Property
- Note
-
You will be contacted only if your item is found.
Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.
Opening hours
Monday to Friday - 12:00 - 20:00
- Assisted Travel
- Phone
- 03456005165
- Textphone number
- 08457 078051 (For customers with hearing impairments)
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
OX16 4RN - Web address
- Chiltern Railways - Assisted Travel
- Note
-
We recommend that you book assistance at least 24 hours in advance of travel.
A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website chilternrailways.co.uk
Opening hoursMonday to Sunday - 07:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 03456005165
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 20:00
- Group Travel
- Phone
- 01494 420117
- Address
-
Chiltern Railways
Group Travel Service
Bicester North Station
OX26 6EF - Contact note
-
Advance booking is essential. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.
Opening hours
Monday to Friday - 09:30 - 16:00
- Business Travel
- Phone
- 01494 420177
- Fax
- 01494 420170
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Chiltern Railways
Business Travel Service
Bicester North Station
OX26 6EF - Contact note
-
Business travel account services
- With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
- Complete itemised journey itinerary with onward connection information and any restrictions that apply.
- Advice on Standard and 1st Class travel.
- Immediate confirmation.
- Seat, sleeper and dining car reservations where available.
- London Underground Travelcards.
- Order season tickets for your employees by phone or fax.
- Tickets sent to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.
- All for free, not a penny extra.
Opening hours
Monday to Friday - 09:30 - 16:30
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Tickets are not available for purchase on board trains.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Bicester North and Princes Risborough / Aylesbury Vale Parkway and also between Gerrards Cross and West Ruislip on Saturday 21 and Sunday 22 March
- Amended late night / early morning service through Princes Risborough from Monday 23 to Friday 27 March
- Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 16 February
- Amended evening Chiltern Railways service via Wembley Stadium from Monday 10 to Friday 14 February
- No trains at Wembley Stadium on Saturday 8 and Sunday 9 February
- Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 9 February
- Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 2 February
- Buses replace trains between Aylesbury and Aylesbury Vale Parkway from 22:00 each night from Monday 27 to Thursday 30 January
- Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 26 January
- No trains at Wembley Stadium on Saturday 18 and Sunday 19 January
- Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 19 January
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