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Chiltern Railways (CH)
Information last updated 14 October 2019 15:07
- Managing Director
- Dave Penney
- Head Office
- Phone
- 03456005165
- Fax
- 01926729914
- Address
-
Chiltern Railways
1 Admiral Way, Doxford International Business Park
Sunderland
Tyne and Wear
SR3 3XP - Email address
- customer.service@chilternrailways.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456005165
- Fax
- 01926 729 914
- Textphone number
- 08457078051 (For customers with hearing impairments)
- Address
-
Chiltern Railways
Banbury ICC, Merton Street
Banbury
OX16 4RN - Web address
- ChilternRailways.co.uk
- Note
-
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Opening hours
Monday to Friday - 08:30 - 17:30
- Lost Property
- Phone
- 03456005165
- Address
-
Chiltern Railways Lost Property
Marylebone Station
Melcombe Place
NW1 6JJ - Web address
- Chiltern Railways - Lost Property
- Note
-
You will be contacted only if your item is found.
Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.
Opening hours
Monday to Friday - 12:00 - 20:00
- Assisted Travel
- Phone
- 03456005165
- Textphone number
- 08457 078051 (For customers with hearing impairments)
- Address
-
Chiltern Railways
Banbury ICC
Merton Street
OX16 4RN - Web address
- Chiltern Railways - Assisted Travel
- Note
-
We recommend that you book assistance at least 24 hours in advance of travel.
A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website chilternrailways.co.uk
Opening hoursMonday to Sunday - 07:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 03456005165
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 20:00
- Group Travel
- Phone
- 01494 420117
- Address
-
Chiltern Railways
Group Travel Service
Bicester North Station
OX26 6EF - Contact note
-
Advance booking is essential. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.
Opening hours
Monday to Friday - 09:30 - 16:00
- Business Travel
- Phone
- 01494 420177
- Fax
- 01494 420170
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Chiltern Railways
Business Travel Service
Bicester North Station
OX26 6EF - Contact note
-
Business travel account services
- With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
- Complete itemised journey itinerary with onward connection information and any restrictions that apply.
- Advice on Standard and 1st Class travel.
- Immediate confirmation.
- Seat, sleeper and dining car reservations where available.
- London Underground Travelcards.
- Order season tickets for your employees by phone or fax.
- Tickets sent to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.
- All for free, not a penny extra.
Opening hours
Monday to Friday - 09:30 - 16:30
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
- Tickets are not available for purchase on board trains.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night trains between Princess Risborough and Banbury / Oxford on Wednesday 1 & Thursday 2 January
- Buses replace trains between Bicester and Princes Risborough / Aylesbury Vale Parkway on Sunday 29 and Monday 30 December
- Amended late night Chiltern Railways trains from Monday 21 to Thursday 24 October
- Buses replace trains between Princes Risborough and Aylesbury on Sunday 15 December
- Amended Chiltern Railways services on Sunday 8 December
- Buses replace trains between Aylesbury and Princes Risborough on Sunday 1 December
- Buses replace trains between Aylesbury and Princes Risborough on Sunday 24 November
- Buses replace trains between Aylesbury and Aylesbury Vale Parkway from 22:00 each night from Monday 4 to Thursday 7 November
- Buses replace trains between Dorridge / Whitlocks End and Birmingham Snow Hill until 09:40 on Sunday 3 November
- Amended Chiltern Railways service on Saturday 19 and Sunday 20 October
- CANCELLED Late night / early morning engineering work on Chiltern Railways routes from Monday 21 to Friday 25 October
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