Chiltern Railways (CH)

27/11/2017 12:03:55
http://www.chilternrailways.co.uk

Information last updated 29 June 2020 13:59

Company Information

Managing Director
Dave Penney 
Head Office
 
Phone
03456005165 
Fax
01926729914 
Address
Chiltern Railways
1 Admiral Way, Doxford International Business Park
Sunderland
Tyne and Wear
SR3 3XP
Email address
customer.service@chilternrailways.co.uk  
Network map
Download network map Chiltern Railways map PDF

Support & information

Customer services
 
Primary Phone
03456005165
Fax
01926 729 914
Textphone number
08457078051 (For customers with hearing impairments)
Address
Chiltern Railways
Banbury ICC, Merton Street
Banbury

OX16 4RN
Web address
ChilternRailways.co.uk
Note

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Opening hours

Monday to Friday - 08:30 - 17:30

Lost Property
 
Phone
03456005165
Address
Chiltern Railways Lost Property
Marylebone Station
Melcombe Place

NW1 6JJ
Web address
Chiltern Railways - Lost Property
Note

You will be contacted only if your item is found.

Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.

Opening hours

Monday to Friday - 12:00 - 20:00

Assisted Travel
 
Phone
03456005165
Textphone number
08457 078051 (For customers with hearing impairments)
Address
Chiltern Railways
Banbury ICC
Merton Street

OX16 4RN
Web address
Chiltern Railways - Assisted Travel
Note
We recommend that you book assistance at least 24 hours in advance of travel.

A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website chilternrailways.co.uk
Opening hours
Monday to Sunday - 07:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
03456005165
Address



Contact note

Opening hours

Monday to Sunday - 07:00 - 20:00 

Group Travel
 
Phone
01494 420117
Address
Chiltern Railways
Group Travel Service
Bicester North Station
OX26 6EF
Contact note

Advance booking is essential. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.

Opening hours

Monday to Friday - 09:30 - 16:00

Business Travel
 
Phone
01494 420177
Fax
01494 420170
Textphone number
- (For customers with hearing impairments)
Address
Chiltern Railways
Business Travel Service
Bicester North Station
OX26 6EF
Contact note

Business travel account services

  • With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
  • Complete itemised journey itinerary with onward connection information and any restrictions that apply.
  • Advice on Standard and 1st Class travel.
  • Immediate confirmation.
  • Seat, sleeper and dining car reservations where available.
  • London Underground Travelcards.
  • Order season tickets for your employees by phone or fax.
  • Tickets sent to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.
  • All for free, not a penny extra.

Opening hours

Monday to Friday - 09:30 - 16:30 

Seat reservations
Not available
Penalty fares
Buying tickets on the train
Tickets are not available for purchase on board trains.

On-board facilities

Engineering works

Service disruptions
Amended evening / morning Chiltern Railways train service to / from Oxford on Saturday 26 and Sunday 27 September
Amended evening / morning Chiltern Railways train service to / from Oxford on Saturday 19 and Sunday 20 September
Amended service between Oxford Parkway and Oxford from approximately 23:20 on Saturday 12 until 10:15 on Sunday 13 September
Amended late night / early morning Chiltern Railways service from Monday 17 to Friday 21 August
Amended Chiltern Railways service from Saturday 29 to Monday 31 August
Amended late night / early morning Chiltern Railways service from Monday 24 to Friday 28 August
Amended Chiltern Railways services in the Bicester / Aylesbury / High Wycombe area on Saturday 22 and Sunday 23 August
Buses replace trains between High Wycombe and Bicester on Saturday 15 and Sunday 16 August
Amended late night / early morning Chiltern Railways service from Monday 10 to Friday 14 August
Buses replace trains between Princes Risborough / Aylesbury Vale Parkway and Bicester on Saturday 8 and Sunday 9 August
Buses replace trains between Worcestershire Parkway and Worcester Foregate Street from 23:00 on Saturday 25 and all day Sunday 26 July
CANCELLED: Engineering work between Harrow-on-the-Hill and Amersham on Saturday 25 and Sunday 26 July
Buses replace trains between Princes Risborough / Aylesbury Vale Parkway and Bicester on Sunday 19 July
Buses replace trains between Worcestershire Parkway and Worcester Foregate Street from 23:00 on Saturday 18 and all day Sunday 19 July
CANCELLED: Engineering work between Gerrards Cross and High Wycombe from Monday 20 to Friday 24 July
Buses replace trains between Worcester and Bromsgrove / Stourbridge Junction on Sunday 12 July