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East Midlands Railway (EM)
Information last updated 14 September 2019 06:27
- Managing Director
- Julian Edwards
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- contact@eastmidlandsrailway.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- contact@eastmidlandsrailway.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night East Midlands Railway service from Monday 2 until Friday 6 December
- Buses replace trains between Market Harborough / Corby and Kettering / Bedford on Saturday 30 November and Sunday 1 December
- No trains at Grantham from 13:00 on Saturday 30 November until 12:00 on Sunday 1 December
- Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 26 to Friday 29 November
- Retimed East Midlands Railway services to / from London St Pancras International on Sunday 24 November
- Retimed services between Nottingham and London St Pancras International on Saturday 23 November
- Buses replace trains to / from Grantham from 12:50 on Saturday 23 until 13:00 on Sunday 24 November
- Amended 23:35 Reading to Gatwick Airport service on Saturday 23 November
- Revised overnight East Midlands Railway service from Monday 18 to Friday 22 November
- Buses replace trains between Market Harborough / Corby and Bedford on Saturday 16 and Sunday 17 November
- Buses replace East Midlands Railway services to / from Grantham on Saturday 16 until 12:00 on Sunday 17 November
- Amended late night / early morning East Midlands Railway service from Monday 11 to Saturday 16 November
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 12 to Friday 15 November
- Buses replace East Midlands Railway services to / from Grantham all day on Saturday 9 and until 12:00 on Sunday 10 November
- Amended train services to / from London St Pancras International on Sunday 10 November
- Buses replace trains between Peterborough and Ely / Cambridge on Saturday 9 and Sunday 10 November
- Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
- Buses replace trains between Market Harborough / Corby and Bedford on Saturday 2 and Sunday 3 November
- Buses replace trains between Peterborough and Ely / Cambridge on Saturday 26 and Sunday 27 October
- No Trains at Leeds from 23:40 on Saturday 26 until 11:40 on Sunday 27 October
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 20 October
- Amended 04:45 Leicester to London St Pancras International service on Saturday 19 October
- Amended late night / early morning East Midlands Railway service from Monday 21 to Friday 25 October
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 19 and Sunday 20 October
- Amended morning / evening East Midlands Railway service from Monday 14 to Friday 18 October
- Buses replace trains between Market Harborough / Corby and Bedford on Saturday 12 and Sunday 13 October
- No trains between Peterborough / Downham Market and Cambridge North on Saturday 12 and Sunday 13 October
- Reduced service to / from Norwich on Saturday 12 and Sunday 13 October
- Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 15 to Friday 18 October
- Amended service between Bedford and Kettering until 11:30 on Sunday 6 October
- Reduced service to / from Norwich on Saturday 5 and Sunday 6 October
- Amended 21:37 Liverpool Lime Street to Nottingham service from Tuesday 1 to Friday 4 October
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 1 to Friday 4 October
- Amended train service between Corby / Kettering and Bedford on Sunday 29 September
- Amended East Midlands Railway services to / from London St Pancras International on Saturday 28 September
- Buses replace trains between Nottingham and Grantham before 10:00 on Sunday 29 September
- Buses replace trains between Nottingham and Newark North Gate / Grantham until 11:00 on Sunday 15 September
- Amended 05:27 Nottingham to Liverpool Lime Street service from Tuesday 17 to Friday 20 September
- Amended 22:20 London St Pancras International to Sheffield service from Monday 16 to Thursday 19 September
- Amended evening / morning East Midlands Railway services to / from London St Pancras International from Monday 23 to Saturday 28 September
- Amended 22:01 Nottingham to Leicester service from Monday 23 to Thursday 26 September
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