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East Midlands Railway (EM)
Information last updated 19 March 2020 17:57
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- contact@eastmidlandsrailway.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- contact@eastmidlandsrailway.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 22:05 Nottingham to Worksop from Tuesday 16 to Friday 19 June
- Amended East Midlands Railway trains between East Midlands Parkway and Leicester from Monday 15 to Thursday 18 June.
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 14 June
- Buses replace trains between Sheffield / Chesterfield and Nottingham on Sunday 14 June
- Buses replace trains between Sheffield and Rotherham Central / Doncaster on Sunday 14 June
- Amended service to / from Wakefield Westgate on Sunday 7 June
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 7 June
- Buses replace trains between Glasgow Central / Bridgeton and Motherwell / Shotts on Sunday 31 May
- Amended late night East Midlands Railway services to / from London St Pancras International from Monday 8 to Thursday 11 June
- Amended 04:45 Leicester to London St Pancras International service on Saturday 6 June
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 9 June to Friday 12 June
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 31 May
- Reduced service at Wakefield Westgate on Sunday 31 May
- Amended late night / early morning East Midlands Railway service from Monday 1 to Friday 5 June
- Amended 22:01 Nottingham to Leicester service from Monday 1 to Thursday 4 June
- Amended 22:20 London St Pancras International to Sheffield service from Tuesday 26 to Thursday 28 May
- Amended services to / from London St Pancras International from Saturday 23 to Monday 25 May
- No trains between Ely and Peterborough / Norwich on Sunday 24 May
- Reduced service at Wakefield Westgate on Sunday 24 May
- No trains at Wakefield Westgate on Sunday 17 May
- Amended late night / early morning East Midlands Railway service from Monday 18 to Friday 22 May
- Amended early morning East Midlands Railway service from Tuesday 19 to Friday 22 May
- Amended morning East Midlands Railway services to / from London St Pancras International on Sunday 10 May
- No trains at Wakefield Westgate on Sunday 10 May
- Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 12 to Friday 15 May
- Amended 00:15 London St Pancras International to Leicester service on Saturday 9 May
- Amended evening East Midlands Railway services to / from London St Pancras International from Monday 11 to Thursday 14 May
- No trains between Ely and Peterborough / Cambridge on Sunday 10 May
- Amended late night / early morning East Midlands Railway train services from Monday 4 to Friday 8 May
- Amended services to / from London St Pancras International on Saturday 2 and Sunday 3 May
- Amended 22:05 Nottingham to Worksop from Tuesday 5 to Friday 8 May
- Amended East Midlands Railway late night / early morning trains from Monday 27 April to Friday 1 May
- Amended services to / from London St Pancras International on Sunday 26 April
- Amended 04:45 Leicester to London St Pancras International on Saturday 25 April
- Amended 06:47 Liverpool Lime Street to Norwich service Tuesday 28 and Wednesday 29 April
- Buses replace trains between Sleaford and Boston on Sunday 26 April
- Amended 20:26 Leicester to Lincoln service on Saturday 25 April
- Amended midweek East Midlands Railway services from Monday 6 to Friday 10 April
- Amended evening / morning East Midlands Railway services from Monday 20 to Saturday 25 April
- Buses replace trains between Bedford and Corby / Market Harborough on Saturday 18 April
- Buses replace trains between Luton and Bedford / Corby / Market Harborough on Sunday 19 April
- Amended overnight / early morning East Midlands Railway trains from Monday 13 to Friday 17 April
- Buses replace trains between Market Harborough / Corby and Bedford / Luton on Saturday 11 and Sunday 12 April
- Amended 22:01 Nottingham to Leicester on Tuesday 21 and Wednesday 22 April
- Buses replace trains between Grantham and Sleaford on Saturday 18 and Sunday 19 April
- Amended 20:26 Leicester to Lincoln service on Saturday 18 April
- Amended services to / from Liverpool Lime Street from Saturday 11 to Monday 13 April
- Amended 20:26 Leicester to Lincoln service on Saturday 11 April
- Buses will replace trains between Doncaster and Gainsborough Lea Road / Lincoln after 19:00 on Saturday 11 and all day Monday 13 April
- Amended service between Derby and Sheffield on Sunday 5 April
- Amended 20:26 Leicester to Lincoln service on Saturday 4 April
- Amended 04:45 Leicester to London St Pancras International service on Saturday 4 April
- Buses replace trains between Nottingham and Sleaford via Grantham on Sunday 29 March
- Amended late night / early morning East Midlands Railway services from Monday 30 March to Friday 3 April
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 29 March
- Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 31 March to Friday 3 April
- Buses replace trains between Sheffield and Chinley on Sunday 29 March
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