East Midlands Trains (EM)

10/12/2017 19:24:36
http://www.eastmidlandstrains.co.uk

Information last updated 18 July 2019 06:30

Company Information

Managing Director
Jake Kelly 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
getintouch@eastmidlandstrains.co.uk  
Network map
Download network map East Midlands Trains map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Web address
EastMidlandsTrains.co.uk
Email address
getintouch@eastmidlandstrains.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Trains - Lost Property
Note

When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Trains - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between Bedford and Kettering until 11:30 on Sunday 6 October
Reduced service to / from Norwich on Saturday 5 and Sunday 6 October
Amended 21:37 Liverpool Lime Street to Nottingham service from Tuesday 1 to Friday 4 October
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 1 to Friday 4 October
Amended train service between Corby / Kettering and Bedford on Sunday 29 September
Amended East Midlands Trains services to / from London St Pancras International on Saturday 28 September
Buses replace trains between Nottingham and Grantham before 10:00 on Sunday 29 September
Buses replace trains between Nottingham and Newark North Gate / Grantham on Sunday 15 September
Amended 05:27 Nottingham to Liverpool Lime Street service from Tuesday 17 to Friday 20 September
Amended 22:20 London St Pancras International to Sheffield service from Monday 16 to Thursday 19 September
Amended morning services between Derby / Leicester and London St Pancras International on Saturday 14 September
Amended evening / morning East Midlands Trains services to / from London St Pancras International from Monday 23 to Saturday 28 September
Amended 22:01 Nottingham to Leicester service from Monday 23 to Thursday 26 September
Amended late night / early morning East Midlands Trains service from Monday 9 to Friday 13 September
Amended 21:20 London St Pancras International to Nottingham on Saturday 7 September
Amended East Midlands Trains service to and from London St Pancras International on Sunday 8 September
Buses replace trains between Bedford and Corby / Leicester on Saturday 31 August and Sunday 1 September
Amended evening / morning East Midlands Trains services to / from London St Pancras International from Monday 2 to Friday 6 September
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 3 to Friday 6 September
Major upgrade work in the Newark area from Saturday 24 to Monday 26 August
Amended evening / morning services to / from London St Pancras International from Monday 26 to Friday 30 August
Amended 05:23 Nottingham to Liverpool Lime Street service from Tuesday 27 to Friday 30 August
Amended 22:05 Nottingham to Worksop service from Monday 26 to Thursday 29 August
Amended early morning East Midlands Trains service from Liverpool Lime Street from Tuesday 20 to Friday 23 August
Amended service between Wellingborough and Kettering from Monday 19 until Friday 23 August
Amended 04:45 Leicester to London St Pancras International on Saturday 17 August
Amended evening / morning services to / from London St Pancras International from Monday 12 to Friday 16 August
Amended 22:01 Nottingham to Leicester service from Monday 12 to Thursday 15 August
Amended service between Bedford and Kettering on Sunday 11 August
Retimed 21:05 Nottingham to London St Pancras International service on Saturday 10 August
Amended East Midlands Trains services between Kettering and Bedford on Sunday 4 August
Amended services at London St Pancras International on Sunday 28 July
Amended evening / morning trains to / from London St Pancras International from Monday 22 to Friday 26 July
Buses replace morning trains between Matlock and Derby on Sunday 21 July
Amended train services in the Bedford / Leicester area on Sunday 21 July
Amended late night / early morning service between Chesterfield and Nottingham from Monday 15 to Friday 19 July
Amended 22:05 Nottingham to Worksop service from Monday 15 to Thursday 18 July
Amended early morning / late night services between Leicester / Derby and London St Pancras International from Monday 15 to Friday 19 July