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East Midlands Railway (EM)
Information last updated 08 January 2021 12:08
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- contact@eastmidlandsrailway.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- contact@eastmidlandsrailway.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late trains between East Midlands Parkway and Nottingham / Derby from Monday 12 to Thursday 15 April
- Amended late evening trains from Leicester to Derby / Sheffield from Monday 12 to Thursday 15 April
- Amended 22:05 Nottingham to Worksop from Monday 12 to Thursday 15 April
- Amended 05:50 Cleethorpes to Newark Northgate from Tuesday 13 to Friday 16 April
- Buses replace morning trains between Nottingham and Grantham on Sunday 11 April
- Buses replace trains between Nottingham and Newark North Gate on Sunday 11 April
- Amended services between Luton and London St Panrcas International on Sunday 11 April
- Amended trains in the Wakefield area from 23:00 on Saturday 10 and all day on Sunday 11 April
- Buses replace trains between Ely and Norwich on Sunday 7 March
- Buses replace trains between Sheffield and Wakefield Westgate from Saturday 3 to Monday 5 April
- Amended 04:45 Leicester to London St Pancras International service on Saturday 27 March
- Amended late night / early morning EMR trains to / from Liverpool Lime Street from Monday 29 March to Friday 2 April
- Amended morning trains between Sheffield and Chesterfield on Sunday 28 March
- Buses replace trains between Peterborough and Ely on Sunday 28 March
- Amended midweek East Midlands Railway services from Monday 29 March to Friday 2 April
- No trains between Manchester Piccadilly and Deansgate on Sunday 21 February
- Amended trains between Luton and London St Pancras International on Sunday 21 March
- Buses replace trains between Peterborough and Ely on Sunday 21 March
- Buses replace trains between Nottingham and Grantham / Newark Castle until 10:15 on Sunday 21 March
- Amended East Midlands Railway late night service from Monday 22 to Friday 26 March
- Amended service between Macclesfield and Stockport on Sunday 14 March
- Amended overnight East Midlands Railway trains from Monday 8 to Friday 12 March
- Amended overnight East Midlands Railway trains between Bedford and Wellingborough from Monday 8 to Friday 12 March
- Amended overnight East Midlands Railway trains between Chesterfield and Sheffield from Monday 8 to Friday 12 March
- Amended trains to / from Nottingham and Derby from 22:00 on Saturday 30 January and all day on Sunday 31 January
- Buses replace trains between Nottingham and Grantham / Lincoln until 10:15 on Sunday 31 January
- Amended overnight East Midlands Railway service via Leicester from Monday 1 until Friday 5 March
- Amended early morning service between Cleethorpes and Lincoln from Tuesday 2 until Friday 5 March
- Amended service between Leicester and Derby / Nottingham from 20:30 on Saturday 27 and all day on Sunday 28 February
- Amended early morning service between Leicester and Kettering on Saturday 27 February
- Amended East Midlands Railway services to / from London St Pancras International on Saturday 27 and Sunday 28 February
- No trains between Sheffield and Chinley on Sunday 31 January
- Amended late night East Midlands Railway trains from Monday 22 to Thursday 25 February
- Amended late night / early morning East Midlands Railway trains between Chesterfield and Sheffield from Monday 22 to Friday 26 February
- Amended 22:20 London St Pancras International to Sheffield service from Monday 15 to Thursday 18 February
- Amended morning / evening services in the Nottingham area from Tuesday 16 to Friday 19 February
- Amended early morning East Midlands Railway services in the Liverpool area from Tuesday 17 to Friday 19 February
- Amended morning trains between Derby and London St Pancras International on Sunday 14 February
- Amended early morning trains to / from Leicester on Saturday 13 February
- Amended late night trains between Leicester and Derby / Nottingham from Monday 8 to Friday 12 February
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 7 February
- Amended 23:05 Nottingham to Leicester service on Saturday 6 February
- Amended early morning / late night East Midlands Railway services to / from London St Pancras International on Saturday 6 February
- Amended late evening / night trains between Sheffield and Chesterfield from Monday 8 to Thursday 11 February
- No East Midlands Railway trains at Market Harborough or Leicester on Sunday 24 January
- Amended late night / early morning East Midlands Railway service from Monday 25 to Friday 29 January
- Amended service between Chesterfield and Sheffield on Sunday 24 January
- Amended service between Nottingham / Lincoln and Peterborough on Saturday 23 and Sunday 24 January
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