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East Midlands Railway (EM)
Information last updated 04 October 2020 09:07
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- contact@eastmidlandsrailway.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- contact@eastmidlandsrailway.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Peterborough and Ely / Norwich on Sunday 29 November
- Buses replace trains between Peterborough and Ely / Norwich on Sunday 22 November
- Buses replace trains between Peterborough and Ely / Norwich on Sunday 15 November
- Amended service between Chesterfield and Sheffield on Sunday 10 January
- Amended East Midlands Railway service to / from London St Pancras International on Saturday 21 and Sunday 22 November
- Amended late night / early morning service at Market Harborough from Tuesday 12 to Saturday 16 January
- Amended late night / early morning East Midlands Railway trains through Dronfield from Monday 11 to Friday 15 January
- Amended late night trains between Leicester and East Midlands Parkway from Monday 11 to Thursday 14 January
- Amended 22:05 Nottingham to Worksop service from Monday 11 to Thursday 14 January
- Buses replace trains between Peterborough and Ely on Saturday 28 and Sunday 29 November
- Amended early morning East Midlands Railway services through Warrington Central from Tuesday 5 until Friday 8 January
- Amended 22:20 London St Pancras International to Sheffield service from Monday 4 until Thursday 7 January
- Amended evening / morning services in the Nottingham area from Monday 4 until Friday 8 January
- Amended midweek East Midlands Railway trains from Monday 26 to Friday 30 October
- Amended late night / early morning trains to / from London St Pancras International from Monday 28 December to Friday 1 January
- Amended 22:20 London St Pancras International to Sheffield service from Monday 21 to Wednesday 23 December
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 20 December
- Amended 07:29 and 08:22 Nottingham to London St Pancras International services on Sunday 20 December
- Amended late night midweek East Midlands Railway trains from Monday 14 to Friday 18 December
- Amended East Midlands Railway service from / to London St Pancras International on Sunday 13 December
- Amended late night / early morning East Midlands Railway service on Saturday 12 and Sunday 13 December
- Buses replace trains between Sleaford and Boston on Saturday 12 and Sunday 13 December
- Amended 23:08 London St Pancras International to Derby from Monday 7 to Thursday 10 December
- Retimed late night East Midlands Railway trains from Monday 7 to Thursday 10 December
- Amended 05:50 Cleethorpes to Lincoln from Tuesday 8 to Friday 11 December
- Amended train services in the Loughborough area before 09:25 on Sunday 6 December
- Amended trains between Kettering and Bedford from 21:00 on Saturday 5 and all day on Sunday 6 December
- Buses replace trains between Sleaford and Boston on Sunday 6 December
- Amended late night / early morning service between Nottingham and Chesterfield from Monday 30 November to Friday 4 December
- Amended 05:23 Nottingham to Liverpool Lime Street from Tuesday 1 to Friday 4 December
- Amended 21:36 Liverpool Lime Street to Nottingham service from Monday 30 November to Friday 4 December
- Amended 22:05 Nottingham to Worksop service from Monday 30 November to Thursday 3 December
- Amended service between Leicester and East Midlands Parkway from Monday 30 November to Thursday 3 December
- Buses replace trains between Kettering and Corby until 12:00 on Sunday 29 November
- Amended service in the Grantham area on Saturday 28 and Sunday 29 November
- Amended service between Liverpool Lime Street and Nottingham from Monday 23 to Friday 27 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 7 and Sunday 8 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 31 October and Sunday 1 November
- Buses replace trains between Nottingham and Newark Castle / Newark North Gate on Sunday 22 November
- Buses replace trains between Peterborough and Ely on Sunday 25 October
- Amended late night / early morning East Midlands Railway services from Monday 23 to Friday 27 November
- Buses replace trains between Kettering and Corby until 12:00 on Sunday 22 November
- No overnight trains at Market Harborough from Monday 16 to the morning of Saturday 21 November
- Reduced East Midlands Railway service to and from London St Pancras International on Sunday 15 November
- Amended service in the Grantham area on Saturday 14 and Sunday 15 November
- Amended East Midlands Railway trains from Loughborough to Wellingborough on Sunday 8 November
- Buses replace trains between Spalding and Peterborough on Saturday 7 November
- Amended late night East Midlands Railway service from Monday 9 to Friday 13 November
- Amended early morning East Midlands Railway service on Sunday 1 November
- Amended over night service between Bedford and Nottingham / Derby from Monday 2 until Friday 6 November
- Amended train service between London St Pancras International and Bedford on Sunday 1 November
- Buses replace trains between Newark and Lincoln on Sunday 1 November
- No service at Leeds from 22:40 on Saturday 31 October until 11:40 on Sunday 1 November
- Buses replace trains between Kettering and Corby on Saturday 31 October and Sunday 1 November
- Buses replace trains between Blythe Bridge and Stoke-on-Trent on Saturday 31 October and Sunday 1 November
- Amended trains between Oakham and Corby from Monday 26 to Friday 30 October
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 25 October
- Buses replace trains between Lincoln and Newark on Sunday 25 October
- Amended late night East Midlands Railway trains between Leicester and Derby / Sheffield from Monday 26 to Thursday 29 October
- Amended late night East Midlands Railway trains between East Midlands Parkway and Derby / Nottingham from Monday 26 to Thursday 29 October
- Buses replace trains between Kettering and Corby on Saturday 24 and Sunday 25 October
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