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East Midlands Railway (EM)
Information last updated 20 May 2020 17:02
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- contact@eastmidlandsrailway.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- contact@eastmidlandsrailway.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No East Midlands Railway service between London St Pancras International and Luton on Saturday 15 and Sunday 16 August
- Amended late night East Midlands Railway service each night from Monday 17 until Friday 21 August
- Buses replace late night trains between Kettering and Leicester on Saturday 11 and all day on Sunday 12 July
- Amended late night / early morning East Midlands Railway service from Monday 10 to Friday 14 August
- Amended train services to / from London St Pancras International on Saturday 8 and Sunday 9 August
- Amended train services in the Meadowhall area on Saturday 8 and Sunday 9 August
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 2 August
- Amended service between Sheffield and Chesterfield on Sunday 2 August
- Amended 05:50 Cleethorpes to Newark North Gate service from Tuesday 4 to Friday 7 August
- Amended 04:45 Leicester to London St Pancras International service on Saturday 1 August
- Amended evening East Midlands Railway services from London St Pancras International from Monday 3 to Thursday 6 August
- Amended early morning East Midlands Railways service to / from London St Pancras International on Sunday 26 July
- Amended over night East Midlands Railway trains in the Market Harborough area from Monday 27 to Friday 31 July
- Amended 22:05 Nottingham to Worksop service from Monday 27 to Thursday 30 July
- Buses replace trains between Sheffield and Nottingham on Sunday 26 July
- Amended 22:20 London St Pancras International to Sheffield service from Monday 20 to Thursday 23 July
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 21 to Friday 24 July
- Buses replace trains between Sheffield and Nottingham on Sunday 19 July
- Amended early morning East Midlands Railway service on Saturday 18 July
- Retimed 22:20 London St Pancras International to Sheffield from Monday 13 to Thursday 16 July
- Amended overnight East Midlands Railway trains in the Market Harborough area from Monday 13 to Friday 17 July
- Amended 04:42 Leicester to London St Pancras International on Monday 13 July
- Buses replace trains between Peterborough and Norwich on Sunday 5 July
- Buses replace late night trains between Kettering and Leicester on Saturday 4 and all day on Sunday 5 July
- Amended 22:20 London St Pancras International to Sheffield from Tuesday 7 to Thursday 9 July
- Amended 04:42 Leicester to London St Pancras International Monday 6 July
- Amended 06:42 Liverpool Lime Street to Norwich service from Wednesday 1 to Friday 3 July
- Buses replace trains between Nottingham and Derby on Sunday 28 June
- Amended early morning East Midlands Railway trains in the Derby area until 08:45 on Sunday 21 June
- Buses replace late night trains to / from Beeston / Nottingham from Monday 22 to Thursday 25 June
- Amended 05:50 Cleethorpes to Newark North Gate service from Tuesday 23 to Friday 26 June
- Amended early morning East Midlands Railway trains at Market Harborough on Saturday 20 June
- Amended 22:05 Nottingham to Worksop from Tuesday 16 to Friday 19 June
- Amended East Midlands Railway trains between East Midlands Parkway and Leicester from Monday 15 to Thursday 18 June.
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 14 June
- Buses replace trains between Sheffield / Chesterfield and Nottingham on Sunday 14 June
- Buses replace trains between Sheffield and Rotherham Central / Doncaster on Sunday 14 June
- Amended service to / from Wakefield Westgate on Sunday 7 June
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 7 June
- Amended late night East Midlands Railway services to / from London St Pancras International from Monday 8 to Thursday 11 June
- Amended 04:45 Leicester to London St Pancras International service on Saturday 6 June
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 9 June to Friday 12 June
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 31 May
- Reduced service at Wakefield Westgate on Sunday 31 May
- Amended late night / early morning East Midlands Railway service from Monday 1 to Friday 5 June
- Amended 22:01 Nottingham to Leicester service from Monday 1 to Thursday 4 June
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