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East Midlands Railway (EM)
Information last updated 03 August 2020 13:12
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- contact@eastmidlandsrailway.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- contact@eastmidlandsrailway.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended early morning East Midlands Railway service on Sunday 1 November
- Amended over night service between Bedford and Nottingham / Derby from Tuesday 3 until Friday 6 November
- Amended train service between London St Pancras International and Bedford on Sunday 1 November
- Buses replace trains between Newark and Lincoln on Sunday 1 November
- No late night / early morning trains at Leeds on Saturday 31 October to Sunday 1 November
- Buses replace trains between Kettering and Corby on Saturday 31 October and Sunday 1 November
- Buses replace trains between Blythe Bridge and Stoke-on-Trent on Saturday 31 October and Sunday 1 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 31 October and Sunday 1 November
- Amended trains between Oakham and Corby from Monday 26 to Friday 30 October
- Amended East Midlands Railway services to / from London St Pancras International on Sunday 25 October
- Buses replace trains between Lincoln and Newark on Sunday 25 October
- Amended late night East Midlands Railway trains between Leicester and Derby / Sheffield from Monday 26 to Thursday 29 October
- Amended late night East Midlands Railway trains between East Midlands Parkway and Derby / Nottingham from Monday 26 to Thursday 29 October
- Buses replace trains between Kettering and Corby on Saturday 24 and Sunday 25 October
- Buses replace trains in the Peterborough / Ely / Bury St Edmunds area from Sunday 6 September to Sunday 4 October
- Buses replace trains in the Peterborough / Ely / Bury St Edmunds area on Saturday 22 and Sunday 23 August
- Buses replace trains between Spalding and Peterborough on Saturday 17 October
- Amended late night East Midlands Railway service through Loughborough from Monday 19 to Thursday 22 October
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 11 October
- Buses replace trains between Grantham and Sleaford on Sunday 11 October
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 13 to Friday 16 October
- Buses replace trains between Cambridge North and Thetford on Saturday 10 and Sunday 11 October
- Amended 22:20 London St Pancras International to Sheffield service from Monday 12 to Thursday 15 October
- Amended overnight East Midlands Railway trains to / from Market Harborough from Monday 5 to Saturday 10 October
- Amended late evening East Midlands Railway trains between Luton and London St Pancras International from Monday 5 to Thursday 8 October
- Amended 22:01 Nottingham to Leicester from Monday 5 to Thursday 8 October
- Buses replace trains to / from Market Harborough on Sunday 4 October
- Amended overnight East Midlands Railway trains between Bedford and Leicester from Monday 28 September to Friday 2 October
- Amended late evening East Midlands Railway trains between Luton and London St Pancras International from Monday 28 September to Thursday 1 October
- Amended 22:20 London St Pancras to Sheffield from Monday 28 September to Thursday 1 October
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 20 September
- Amended service through Warrington Central on Sunday 20 September
- Amended late night / early morning East Midlands Railway services to / from London St Pancras from Monday 21 to Friday 25 September
- Amended late night East Midlands Railway service from Monday 14 until Friday 18 September
- Amended East Midlands Railway service to and from London St Pancras International on Saturday 12 and Sunday 13 September
- Amended late night / early morning service between Kettering and Leicester from Monday 7 to Friday 11 September
- Amended 05:23 Nottingham to Liverpool Lime Street service from Tuesday 8 to Friday 11 September
- Amended late evening East Midlands Railway service between London St Pancras International and Luton on Monday 7 to Friday 11 September
- Amended late evening services between Leicester and Nottingham / Derby on Monday 7 to Thursday 10 September
- Amended East Midlands Railway service on Saturday 5 and Sunday 6 September
- Amended 22:05 Nottingham to Worksop service from Monday 7 to Thursday 10 September
- Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 1 to Friday 4 September
- Amended 22:20 London St Pancras International to Sheffield service from Monday 31 August to Thursday 3 September
- Amended service between London St Pancras International and Luton from Saturday 29 to Monday 31 August
- Amended early morning service between Leicester and Kettering on Saturday 29 August
- Amended overnight East Midlands Railway trains in the Market Harborough area from Monday 24 to Friday 28 August
- Amended service between Leicester / Bedford and London St Pancras International on Saturday 22 and Sunday 23 August
- No East Midlands Railway service between London St Pancras International and Luton on Saturday 15 and Sunday 16 August
- Amended late night East Midlands Railway service each night from Monday 17 until Friday 21 August
- Amended late night / early morning East Midlands Railway service from Monday 10 to Friday 14 August
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