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East Midlands Railway (EM)
Information last updated 24 September 2021 18:03
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night EMR service to / from Nottingham from Monday 1 to Friday 5 November
- Buses replace late night / early morning trains to / from Market Harborough from Monday 1 to Friday 5 November
- Amended EMR service between London St Pancras International and Nottingham on Sunday 31 October
- Amended late night / early morning services between Nottingham and Liverpool Lime Street from Monday 25 to Friday 29 October
- Amended 22:51 Leicester to Nottingham from Monday 25 to Friday 29 October
- Amended late night service to / from Peterborough from Monday 25 to Thursday 28 October
- Amended late night / early morning service between Kettering and Corby from Monday 25 to Friday 29 October
- Amended service between Nottingham and East Midlands Parkway on Sunday 24 October
- Amended services between London St Pancras International and Corby / Nottingham / Sheffield on Sunday 24 October
- Amended late night / early morning services to / from London St Pancras International on Friday 22 and Saturday 23 October
- Amended evening / morning services between Luton and London St Pancras International from Monday 18 to Friday 22 October
- Amended evening / morning local services in the Nottingham area from Monday 18 to Friday 22 October
- Buses replace late night / early morning trains to / from Market Harborough from Monday 18 to Friday 22 October
- Amended services between Luton and London St Pancras International on Sunday 17 October
- Buses replace trains between Nottingham and Grantham until 10:15 on Sunday 10 October
- Amended late night / early morning services between Sheffield and Derby / London St Pancras International from Monday 11 to Thursday 14 October
- Amended service at Market Harborough from Monday 11 to Friday 15 October
- Amended late night / early morning East Midlands Railway services between Derby and Long Eaton from Tuesday 5 to Friday 8 October
- Amended 05:54 Lincoln to Cleethorpes service on Saturday 2 October
- Amended 20:34 London St Pancras International to Lincoln service from Monday 27 to Thursday 30 September
- Buses replace late night trains at Beeston / Nottingham from Monday 27 to Thursday 30 September
- Buses replace trains between Derby and Nottingham on Sunday 7 November
- Buses replace trains between Derby and Nottingham on Sunday 31 October
- Buses replace trains between Sheffield and Nottingham on Sunday 10 October
- Buses replace trains between Ely and Peterborough on Saturday 23 and Sunday 24 October
- Buses replace trains between Derby and Nottingham on Sunday 17 October
- Buses replace trains between Ely and Peterborough on Sunday 17 October
- Buses replace trains between Sheffield and Nottingham on Sunday 26 September
- Buses replace trains between Peterborough and Ely on Sunday 26 September
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