East Midlands Railway (EM)

18/08/2019 05:27:35
http://www.eastmidlandsrailway.co.uk

Information last updated 14 September 2019 06:27

Company Information

Managing Director
Julian Edwards 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
contact@eastmidlandsrailway.co.uk  
Network map
Download network map East Midlands Railway map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS
Web address
https://www.eastmidlandsrailway.co.uk
Email address
contact@eastmidlandsrailway.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Railway - Lost Property
Note

When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Railway - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended late night East Midlands Railway service from Monday 2 until Friday 6 December
Buses replace trains between Market Harborough / Corby and Kettering / Bedford on Saturday 30 November and Sunday 1 December
No trains at Grantham from 13:00 on Saturday 30 November until 12:00 on Sunday 1 December
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 26 to Friday 29 November
Retimed East Midlands Railway services to / from London St Pancras International on Sunday 24 November
Retimed services between Nottingham and London St Pancras International on Saturday 23 November
Buses replace trains to / from Grantham from 12:50 on Saturday 23 until 13:00 on Sunday 24 November
Amended 23:35 Reading to Gatwick Airport service on Saturday 23 November
Revised overnight East Midlands Railway service from Monday 18 to Friday 22 November
Buses replace trains between Market Harborough / Corby and Bedford on Saturday 16 and Sunday 17 November
Buses replace East Midlands Railway services to / from Grantham on Saturday 16 until 12:00 on Sunday 17 November
Amended late night / early morning East Midlands Railway service from Monday 11 to Saturday 16 November
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 12 to Friday 15 November
Buses replace East Midlands Railway services to / from Grantham all day on Saturday 9 and until 12:00 on Sunday 10 November
Amended train services to / from London St Pancras International on Sunday 10 November
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 9 and Sunday 10 November
Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
Buses replace trains between Market Harborough / Corby and Bedford on Saturday 2 and Sunday 3 November
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 26 and Sunday 27 October
No Trains at Leeds from 23:40 on Saturday 26 until 11:40 on Sunday 27 October
Amended East Midlands Railway services to / from London St Pancras International on Sunday 20 October
Amended 04:45 Leicester to London St Pancras International service on Saturday 19 October
Amended late night / early morning East Midlands Railway service from Monday 21 to Friday 25 October
Buses replace trains between Peterborough and Ely / Norwich on Saturday 19 and Sunday 20 October
Amended morning / evening East Midlands Railway service from Monday 14 to Friday 18 October
Buses replace trains between Market Harborough / Corby and Bedford on Saturday 12 and Sunday 13 October
No trains between Peterborough / Downham Market and Cambridge North on Saturday 12 and Sunday 13 October
Reduced service to / from Norwich on Saturday 12 and Sunday 13 October
Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 15 to Friday 18 October
Amended service between Bedford and Kettering until 11:30 on Sunday 6 October
Reduced service to / from Norwich on Saturday 5 and Sunday 6 October
Amended 21:37 Liverpool Lime Street to Nottingham service from Tuesday 1 to Friday 4 October
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 1 to Friday 4 October
Amended train service between Corby / Kettering and Bedford on Sunday 29 September
Amended East Midlands Railway services to / from London St Pancras International on Saturday 28 September
Buses replace trains between Nottingham and Grantham before 10:00 on Sunday 29 September
Buses replace trains between Nottingham and Newark North Gate / Grantham until 11:00 on Sunday 15 September
Amended 05:27 Nottingham to Liverpool Lime Street service from Tuesday 17 to Friday 20 September
Amended 22:20 London St Pancras International to Sheffield service from Monday 16 to Thursday 19 September
Amended evening / morning East Midlands Railway services to / from London St Pancras International from Monday 23 to Saturday 28 September
Amended 22:01 Nottingham to Leicester service from Monday 23 to Thursday 26 September