East Midlands Railway (EM)

18/08/2019 05:27:35
http://www.eastmidlandsrailway.co.uk

Information last updated 20 May 2020 17:02

Company Information

Managing Director
Will Rogers 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
contact@eastmidlandsrailway.co.uk  
Network map
Download network map East Midlands Railway map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS
Web address
https://www.eastmidlandsrailway.co.uk
Email address
contact@eastmidlandsrailway.co.uk
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Railway - Lost Property
Note

When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Railway - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
No East Midlands Railway service between London St Pancras International and Luton on Saturday 15 and Sunday 16 August
Amended late night East Midlands Railway service each night from Monday 17 until Friday 21 August
Buses replace late night trains between Kettering and Leicester on Saturday 11 and all day on Sunday 12 July
Amended late night / early morning East Midlands Railway service from Monday 10 to Friday 14 August
Amended train services to / from London St Pancras International on Saturday 8 and Sunday 9 August
Amended train services in the Meadowhall area on Saturday 8 and Sunday 9 August
Amended East Midlands Railway service to / from London St Pancras International on Sunday 2 August
Amended service between Sheffield and Chesterfield on Sunday 2 August
Amended 05:50 Cleethorpes to Newark North Gate service from Tuesday 4 to Friday 7 August
Amended 04:45 Leicester to London St Pancras International service on Saturday 1 August
Amended evening East Midlands Railway services from London St Pancras International from Monday 3 to Thursday 6 August
Amended early morning East Midlands Railways service to / from London St Pancras International on Sunday 26 July
Amended over night East Midlands Railway trains in the Market Harborough area from Monday 27 to Friday 31 July
Amended 22:05 Nottingham to Worksop service from Monday 27 to Thursday 30 July
Buses replace trains between Sheffield and Nottingham on Sunday 26 July
Amended 22:20 London St Pancras International to Sheffield service from Monday 20 to Thursday 23 July
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 21 to Friday 24 July
Buses replace trains between Sheffield and Nottingham on Sunday 19 July
Amended early morning East Midlands Railway service on Saturday 18 July
Retimed 22:20 London St Pancras International to Sheffield from Monday 13 to Thursday 16 July
Amended overnight East Midlands Railway trains in the Market Harborough area from Monday 13 to Friday 17 July
Amended 04:42 Leicester to London St Pancras International on Monday 13 July
Buses replace trains between Peterborough and Norwich on Sunday 5 July
Buses replace late night trains between Kettering and Leicester on Saturday 4 and all day on Sunday 5 July
Amended 22:20 London St Pancras International to Sheffield from Tuesday 7 to Thursday 9 July
Amended 04:42 Leicester to London St Pancras International Monday 6 July
Amended 06:42 Liverpool Lime Street to Norwich service from Wednesday 1 to Friday 3 July
Buses replace trains between Nottingham and Derby on Sunday 28 June
Amended early morning East Midlands Railway trains in the Derby area until 08:45 on Sunday 21 June
Buses replace late night trains to / from Beeston / Nottingham from Monday 22 to Thursday 25 June
Amended 05:50 Cleethorpes to Newark North Gate service from Tuesday 23 to Friday 26 June
Amended early morning East Midlands Railway trains at Market Harborough on Saturday 20 June
Amended 22:05 Nottingham to Worksop from Tuesday 16 to Friday 19 June
Amended East Midlands Railway trains between East Midlands Parkway and Leicester from Monday 15 to Thursday 18 June.
Amended East Midlands Railway service to / from London St Pancras International on Sunday 14 June
Buses replace trains between Sheffield / Chesterfield and Nottingham on Sunday 14 June
Buses replace trains between Sheffield and Rotherham Central / Doncaster on Sunday 14 June
Amended service to / from Wakefield Westgate on Sunday 7 June
Amended East Midlands Railway service to / from London St Pancras International on Sunday 7 June
Amended late night East Midlands Railway services to / from London St Pancras International from Monday 8 to Thursday 11 June
Amended 04:45 Leicester to London St Pancras International service on Saturday 6 June
Amended 06:47 Liverpool Lime Street to Norwich service from Tuesday 9 June to Friday 12 June
Amended East Midlands Railway services to / from London St Pancras International on Sunday 31 May
Reduced service at Wakefield Westgate on Sunday 31 May
Amended late night / early morning East Midlands Railway service from Monday 1 to Friday 5 June
Amended 22:01 Nottingham to Leicester service from Monday 1 to Thursday 4 June