Stations & on train
c2c- Caledonian Sleeper
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- Managing Director
- Richard McClean
- Head Office
- Phone
- 03456034852
- Address
-
3rd Floor
Northern House, Rougier Street
York
YO1 6HZ - Email address
- customer.services@grandcentralrail.com
- Contact note
- The company is an "open access" operator on the National Rail network and operates services linking Sunderland, Hartlepool, Bradford Interchange, Halifax (and other northern England locations) and London Kings Cross.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456034852
- Textphone number
- 1800103448110072 (For customers with hearing impairments)
- Address
-
Customer Relations Manager, Grand Central Rail
PO Box 5871
Sheffield
S1 9GP - Web address
- GrandCentralRail.com
- Email address
- customer.services@grandcentralrail.com
- Note
-
Opening hours
08:00 - 18:00
- Lost Property
- Address
-
-
-
-
- - Note
-
For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 .
For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.
- Assisted Travel
- Phone
- 03448110072
- Textphone number
- 03445561400 (For customers with hearing impairments)
Ticketing & Fares
- Telesales
-
- Phone
- 03448110071
- Textphone number
- 1800103448110072 (For customers with hearing impairments)
- Address
-
- Web address
- GrandCentralRail.com
- Email address
- customer.services@grandcentralrail.com
- Contact note
-
Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.
Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.
Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- 03456034852
- Textphone number
- 1800103448110072 (For customers with hearing impairments)
- Web address
- grandcentralrail.com/tickets-timetables/upgrades-and-discounts/group-bookings/
- Business Travel
- Phone
- 03456034852
- Textphone number
- 1800103448110072 (For customers with hearing impairments)
- Email address
- info@grandcentralrail.com
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Newcastle and Hartlepool on Sunday 3 November until 11:15
- Amended service between the North of England and London Kings Cross from 13:00 on Saturday 2 until 12:00 on Sunday 3 August
- Amended trains in the Grantham area on Saturday 26 and until 12:00 on Sunday 27 October
- Buses replace trains between Hartlepool and Newcastle / Northallerton on Sunday 6 October
- Buses replace trains between Hartlepool and Newcastle / Northallerton on Sunday 28 September
- Buses replace trains between Sunderland and Hartlepool on Sunday 22 September
- Amended trains in the Peterborough area on Saturday 21 and Sunday 22 September
- Amended service at Peterborough on Saturday 14 and Sunday 15 September
- No trains to/from London Kings Cross and Moorgate Saturday 24 and Sunday 25 August, reduced service Monday 26 August
- Amended services in the Wakefield area on Saturday 17 and Sunday 18 August
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