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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- customerservices@greatnorthernrail.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended overnight Great Northern and Thameslink trains from 23:00 Saturday 1 August to 02:00 Sunday 2 August
- Amended Great Northern service each night from Monday 17 until Friday 21 August
- Amended Great Northern service between London and Stevenage until approximately 09:40 on Sunday 16 August
- No late night / early morning trains to / from Harringay / Hornsey from Monday 27 to Friday 31 July
- No trains to / from London Kings Cross before 08:45 on Sunday 26 July
- No trains at Harringay or Hornsey before 07:30 on Sunday 12 July
- Buses replace late night / early morning trains between Stevenage and Welwyn Garden City / Alexandra Palace from Monday 22 to Friday 26 June
- Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 29 to Thursday 2 July
- Amended early morning service at Hatfield and Welham Green on Monday 29 June
- No trains between London Kings Cross and New Barnet / Welwyn Garden City until 08:45 on Sunday 28 June
- Amended 23:12 London Kings Cross to Peterborough service from Tuesday 16 to Thursday 18 June
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 20 to Friday 24 July
- Amended 23:09 London Kings Cross to Kings Lynn service from Monday 20 to Thursday 23 July
- No trains to / from London Kings Cross or Harringay / Hornsey before 07:10 on Sunday 19 July
- Buses replace morning trains between Royston and Cambridge on Sunday 19 July
- Buses replace late night trains between Ely and Kings Lynn from Monday 6 to Thursday 9 July
- Buses replace trains between Alexandra Palace and Stevenage via Hertford North before 09:40 on Sunday 5 July
- Buses replace trains between Stevenage and Letchworth Garden City / Peterborough before 08:15 on Sunday 5 July
- No trains to / from London Kings Cross on Saturday 20 and Sunday 21 June
- Amended 23:10 London Kings Cross to Kings Lynn service on Sunday 7 June
- Buses replace trains between Royston and Cambridge before 09:45 on Sunday 7 June
- No trains to / from London Kings Cross before 08:45 on Sunday 7 June
- Amended 01:10 London Kings Cross to Hertford North service on Sunday 7 June
- Buses replace early morning services to / from Welham Green / Hatfield on Monday 1 June
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