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Great Northern (GN)
Information last updated 11 September 2021 13:12
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace evening trains between Alexandra Palace and Stevenage via Hertford North from Monday 4 to Thursday 7 October
- Buses replace morning trains between Royston and Cambridge on Sunday 3 October
- No trains to / from Moorgate on Sunday 3 October
- Amended early morning trains at Hatfield and Welham Green on Monday 18 October
- Buses replace early morning trains between Hitchin and Hertford North / Welwyn Garden City on Sunday 17 October
- Amended 23:12 London Kings Cross to Kings Lynn service on Sunday 17 October
- Buses replace early morning trains at Arlesey on Monday 20 and Tuesday 20 September
- No late night / early morning trains at Harringay or Hornsey from Monday 20 to the morning of Saturday 25 September
- Buses replace trains between Hitchin and Peterborough before 06:00 on Sunday 19 September
- No northbound service at Harringay or Hornsey before 07:00 on Sunday 19 September
- Buses replace trains between Hitchin and Royston on Saturday 18 and Sunday 19 September
- Buses replace trains between Ely and Kings Lynn from Monday 11 to Thursday 14 October
- No trains to / from London Kings Cross / Moorgate before 08:20 on Sunday 10 October
- Buses replace early morning trains via Potters Bar from Tuesday 28 September to Friday 1 October
- Buses replace morning trains between Stevenage and Royston / Peterborough on Sunday 26 September
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