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Great Northern (GN)

Web Address: http://www.greatnorthernrail.com

Customer Support

Opening Hours:
  • Monday to Sunday: 07:00 - 20:00

Phone Number: 0345 026 4700

Email Address: [email protected]

Web Address: https://www.greatnorthernrail.com/contact-us/

Tickets and Information

Opening Hours:
  • Monday to Sunday: 07:00 - 20:00

Phone Number: 0345 026 4700

Email Address: [email protected]

Web Address: https://www.greatnorthernrail.com/contact-us/

Accessible Travel

Opening Hours:
  • Monday to Sunday: 00:00 - 23:59

Phone Number: 0800 058 2844

Web Address: https://www.greatnorthernrail.com/assistedtravel

Lost Property

Opening Hours:
  • Monday to Sunday & Public Holidays: 07:00 - 20:00

Phone Number: 0345 026 4700

Email Address: [email protected]

Web Address: https://www.greatnorthernrail.com/help-and-support/journey-problems/lost-property

Opening Hours

  • Monday to Sunday: 07:00 - 20:00

We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.

Email Address

Web Address

Phone Number

Postal Address

  • Great Northern Customer Services
  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Seat Reservations

Unavailable

Telesales

Opening Hours
  • Monday to Sunday: 07:00 - 20:00

We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.

Email Address
Web Address
Phone Number
Postal Address
  • Great Northern Customer Services
  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Business Travel

Opening Hours
  • Monday to Sunday: 07:00 - 20:00

We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.

Email Address
Web Address
Phone Number
Postal Address
  • Great Northern Customer Services
  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Group Travel

Opening Hours
  • Monday to Sunday: 07:00 - 20:00

We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.

Email Address
Web Address
Phone Number
Postal Address
  • Great Northern Customer Services
  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Buying tickets on the train

Notes

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Ticketless Travel Policy

Web Address

Opening Hours

  • Monday to Sunday: 00:00 - 23:59

Our assisted travel helpline is open 24 hours a day, except on Christmas Day.

Web Address

Phone Number

Textphone Number

0800 138 1018

Opening Hours

  • Monday to Sunday & Public Holidays: 07:00 - 20:00

Great Northern Lost Property

Email Address

Web Address

Phone Number

Email Address

Web Address

Phone Number

Postal Address

  • Govia Thameslink Railway
  • PO Box 8644
  • Derby
  • DE1 9RQ

Managing Director

Angie Doll