Great Northern (GN)

12/07/2021 3:15:28 PM
http://www.greatnorthernrail.com

Information last updated 26 May 2022 17:17

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
[email protected]  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
[email protected]
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
03450264700
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 4 to Friday 7 July
Buses replace early morning trains between Royston and Cambridge on Sunday 3 July
Buses replace early morning trains between Welwyn Garden City / Gordon Hill and Finsbury Park / London Kings Cross on Sunday 3 July
Buses replace late night / early morning trains between Potters Bar / Hatfield and Welwyn Garden City / Stevenage on Sunday 26 and Monday 27 June
Buses replace trains between Cambridge and King's Lynn on Sunday 26 June
Amended 01:10 London King Cross to Hertford North service on Sunday 26 June
Buses replace late night / early morning services between Ely and King's Lynn from Monday 20 to Thursday 23 June
No Great Northern services between Moorgate and Finsbury Park on Sunday 19 June
Buses replace early morning trains between Stevenage and Peterborough / Letchworth / Cambridge
Amended Jubilee Bank Holiday timetable for Great Northern services on Thursday 2 and Friday 3 June
No early morning trains to / from Welham Green from Tuesday 31 May to Friday 3 June
No late night / early morning trains at Harringay or Hornsey from Monday 30 May to Thursday 2 June
Buses replace evening trains between Alexandra Palace and Stevenage via Hertford North from Monday 13 to Thursday 16 June
Buses replace morning trains between Finsbury Park and Stevenage via Hertford North on Sunday 12 June
No trains at Harringay or Hornsey before 08:30 on Sunday 29 May
Amended service through Stevenage before 08:00 on Sunday 29 May
Amended 01:10 London Kings Cross to Hertford North service from Tuesday 24 to Friday 27 May
Buses replace late night / early morning trains between Royston and Cambridge / Stevenage from Monday 23 to Friday 27 May
Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
Buses replace early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Tuesday 7 to Friday 10 June
Buses replace morning trains between Cambridge and Kings Lynn on Sunday 5 June
Reduced morning service to / from Harringay / Hornsey on Sunday 5 June