Great Northern (GN)

19/07/2018 11:56:01
http://www.greatnorthernrail.com

Information last updated 13 October 2020 11:13

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service from / to London Kings Cross on Saturday 9 and Sunday 10 January
Buses replace late night / early morning Great Northern trains between Alexandra Palace and Stevenage via Hertford North from Monday 2 to Friday 6 November
No trains between Finsbury Park and Moorgate on Sunday 1 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 1 November
Buses replace trains between Ely and Downham Market on Saturday 31 October and Sunday 1 November
Major engineering in the London Kings Cross area from Saturday 26 December until Sunday 3 January
No trains between Finsbury Park and Moorgate on Sunday 8 November
No trains to / from London Kings Cross and Moorgate on Saturday 21 and Sunday 22 November
Buses replace late night trains between Ely and Kings Lynn from Monday 9 to Thursday 12 November
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 8 November
No late night / early morning trains to / from Harringay / Hornsey from Monday 19 to Saturday 24 October
Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 27 to Friday 30 October
Buses replace trains via Hertford North before 09:40 on Sunday 25 October
No trains from Moorgate before 07:20 on Sunday 25 October
Amended train service to / from Harringay / Hornsey before 08:20 on Sunday 25 October
No trains to / from London Kings Cross before 08:45 on Sunday 25 October
Buses replace trains between Royston and Cambridge on Saturday 24 and Sunday 25 October