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Great Northern (GN)
Information last updated 10 December 2020 22:44
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- customerservices@greatnorthernrail.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace overnight trains between Alexandra Palace and Stevenage from Monday 22 to Thursday 25 Februayr
- Buses replace trains between Ely and Kings Lynn on Saturday 20 and Sunday 21 February
- No trains between Hitchin and Peterborough from 23:50 Saturday 27 to 04:00 Sunday 28 February
- Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
- Buses replace trains between Ely and Kings Lynn from 23:35 each night from Monday 1 until Thursday 4 February
- Buses replace trains between Stevenage and Letchworth Garden City until 08:20 on Sunday 31 January
- No early morning trains at Hatfield or Welham Green on Monday 8 February
- Buses replace trains between Hitchin and Peterborough on Sunday 7 and start of service Monday 8 February
- Buses replace evening trains between Alexandra Palace and Stevenage via Hertford North from Monday 25 to Thursday 28 January
- Engineering work at London Kings Cross from Friday 26 February to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 26 to Sunday 28 February
- Amended trains between Stevenage and London Kings Cross on Sunday 21 February
- Amended services between Peterborough and London Kings Cross on Sunday 14 February
- Amended services to / from London Kings Cross on Sunday 7 February
- Major engineering work at London Kings Cross on Saturday 30 and Sunday 31 January
- Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
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