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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Hitchin and Peterborough on Saturday 15 and Sunday 16 January
- Amended service in the Stevenage area on Sunday 20 February
- Amended service between Finsbury Park and London Kings Cross until 08:30 on Sunday 16 January
- Buses replace late night / early morning trains to / from Welham Green on Sunday 9 and Monday 10 January
- Amended 23:12 London Kings Cross to Kings Lynn service on Sunday 9 January
- Amended late night / early morning Great Northern / Thameslink services on Friday 31 December and Monday 1 January
- Buses replace early morning trains between Alexandra Palace and Stevenage from Tuesday 21 to Friday 24 December
- Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 27 to Friday 31 December
- No trains to / from Moorgate on Monday 27 and Tuesday 28 December
- Amended Great Northern service from Monday 27 to Friday 31 December
- No Great Northern service on Saturday 25 or Sunday 26 December
- Amended service to / from London Kings Cross on Saturday 22 and Sunday 23 January
- Buses replace late night / early morning trains between Ely and Kings Lynn from Monday 3 to Thursday 6 January
- Amended service between Finsbury Park and London Kings Cross until 08:30 on Sunday 2 January
- Buses replace trains between Hitchin and Peterborough until 07:30 on Sunday 2 January
- No late night / early morning Great Northern services at Harringay and Hornsey from Monday 13 until Thursday 16 December
- Buses replace evening / morning trains between Stevenage and Royston / Cambridge from Monday 6 to Friday 10 December
- Amended morning trains in the Harringay / Hornsey area on Sunday 5 December
- No trains to / from Moorgate on Saturday 4 and Sunday 5 December
- Amended service to / from Peterborough / London Kings Cross on Saturday 8 and Sunday 9 January
- Amended service through Cambridge on Saturday 11 and Sunday 12 December
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