Great Northern (GN)

30/03/2021 11:28:01
http://www.greatnorthernrail.com

Information last updated 30 March 2021 12:28

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
[email protected]  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
[email protected]
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace late night / early morning trains in the Stevenage / Hitchin area from Monday 10 to Friday 14 May
No trains between London Kings Cross / Moorgate and New Barnet / Hertford North before 08:45 on Sunday 9 May
Amended Great Northern early morning service at Hatfield and Welham Green on Monday 3 May
No trains to and from London Kings Cross and Moorgate until 08:45 on Sunday 2 May
Buses replace late night trains between Ely and Kings Lynn from Monday 26 to Thursday 29 April
Buses replace trains between Ely / Cambridge and Letchworth Garden City until 07:00 on Saturday 24 April
Buses replace late night services between Alexandra Palace and Stevenage via Hertford North from Monday 19 to Thursday 22 April
Buses replace trains between Royston and Cambridge on Sunday 18 April
Buses replace trains until 09:45 between Alexandra Palace and Stevenage via Hertford North on Sunday 18 April
Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 18 April
Amended late night / early morning services between London Kings Cross and Peterborough / Cambridge on Friday 23 and Saturday 24 April
Buses replace early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Tuesday 13 to Friday 16 April
Amended services to / from London Kings Cross on Sunday 11 April
Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
Amended service between Peterborough / Cambridge and Norwich on Saturday 22 and Sunday 23 May
Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
Major improvement work is taking place at London Kings Cross until Sunday 6 June