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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night / early morning trains in the Stevenage / Hitchin area from Monday 10 to Friday 14 May
- No trains between London Kings Cross / Moorgate and New Barnet / Hertford North before 08:45 on Sunday 9 May
- Amended Great Northern early morning service at Hatfield and Welham Green on Monday 3 May
- No trains to and from London Kings Cross and Moorgate until 08:45 on Sunday 2 May
- Buses replace late night trains between Ely and Kings Lynn from Monday 26 to Thursday 29 April
- Buses replace trains between Ely / Cambridge and Letchworth Garden City until 07:00 on Saturday 24 April
- Buses replace late night services between Alexandra Palace and Stevenage via Hertford North from Monday 19 to Thursday 22 April
- Buses replace trains between Royston and Cambridge on Sunday 18 April
- Buses replace trains until 09:45 between Alexandra Palace and Stevenage via Hertford North on Sunday 18 April
- Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 18 April
- Amended late night / early morning services between London Kings Cross and Peterborough / Cambridge on Friday 23 and Saturday 24 April
- Buses replace early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Tuesday 13 to Friday 16 April
- Amended services to / from London Kings Cross on Sunday 11 April
- Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
- Amended service between Peterborough / Cambridge and Norwich on Saturday 22 and Sunday 23 May
- Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
- Major improvement work is taking place at London Kings Cross until Sunday 6 June
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