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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 4 to Friday 7 July
- Buses replace early morning trains between Royston and Cambridge on Sunday 3 July
- Buses replace early morning trains between Welwyn Garden City / Gordon Hill and Finsbury Park / London Kings Cross on Sunday 3 July
- Buses replace late night / early morning trains between Potters Bar / Hatfield and Welwyn Garden City / Stevenage on Sunday 26 and Monday 27 June
- Buses replace trains between Cambridge and King's Lynn on Sunday 26 June
- Amended 01:10 London King Cross to Hertford North service on Sunday 26 June
- Buses replace late night / early morning services between Ely and King's Lynn from Monday 20 to Thursday 23 June
- No Great Northern services between Moorgate and Finsbury Park on Sunday 19 June
- Buses replace early morning trains between Stevenage and Peterborough / Letchworth / Cambridge
- Amended Jubilee Bank Holiday timetable for Great Northern services on Thursday 2 and Friday 3 June
- No early morning trains to / from Welham Green from Tuesday 31 May to Friday 3 June
- No late night / early morning trains at Harringay or Hornsey from Monday 30 May to Thursday 2 June
- Buses replace evening trains between Alexandra Palace and Stevenage via Hertford North from Monday 13 to Thursday 16 June
- Buses replace morning trains between Finsbury Park and Stevenage via Hertford North on Sunday 12 June
- No trains at Harringay or Hornsey before 08:30 on Sunday 29 May
- Amended service through Stevenage before 08:00 on Sunday 29 May
- Amended 01:10 London Kings Cross to Hertford North service from Tuesday 24 to Friday 27 May
- Buses replace late night / early morning trains between Royston and Cambridge / Stevenage from Monday 23 to Friday 27 May
- Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
- Buses replace early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Tuesday 7 to Friday 10 June
- Buses replace morning trains between Cambridge and Kings Lynn on Sunday 5 June
- Reduced morning service to / from Harringay / Hornsey on Sunday 5 June
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