Great Northern (GN)

19/07/2018 11:56:01
http://www.greatnorthernrail.com

Information last updated 17 May 2020 18:40

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended overnight Great Northern and Thameslink trains from 23:00 Saturday 1 August to 02:00 Sunday 2 August
Amended Great Northern service each night from Monday 17 until Friday 21 August
Amended Great Northern service between London and Stevenage until approximately 09:40 on Sunday 16 August
No late night / early morning trains to / from Harringay / Hornsey from Monday 27 to Friday 31 July
No trains to / from London Kings Cross before 08:45 on Sunday 26 July
No trains at Harringay or Hornsey before 07:30 on Sunday 12 July
Buses replace late night / early morning trains between Stevenage and Welwyn Garden City / Alexandra Palace from Monday 22 to Friday 26 June
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 29 to Thursday 2 July
Amended early morning service at Hatfield and Welham Green on Monday 29 June
No trains between London Kings Cross and New Barnet / Welwyn Garden City until 08:45 on Sunday 28 June
Amended 23:12 London Kings Cross to Peterborough service from Tuesday 16 to Thursday 18 June
Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 20 to Friday 24 July
Amended 23:09 London Kings Cross to Kings Lynn service from Monday 20 to Thursday 23 July
No trains to / from London Kings Cross or Harringay / Hornsey before 07:10 on Sunday 19 July
Buses replace morning trains between Royston and Cambridge on Sunday 19 July
Buses replace late night trains between Ely and Kings Lynn from Monday 6 to Thursday 9 July
Buses replace trains between Alexandra Palace and Stevenage via Hertford North before 09:40 on Sunday 5 July
Buses replace trains between Stevenage and Letchworth Garden City / Peterborough before 08:15 on Sunday 5 July
No trains to / from London Kings Cross on Saturday 20 and Sunday 21 June
Amended 23:10 London Kings Cross to Kings Lynn service on Sunday 7 June
Buses replace trains between Royston and Cambridge before 09:45 on Sunday 7 June
No trains to / from London Kings Cross before 08:45 on Sunday 7 June
Amended 01:10 London Kings Cross to Hertford North service on Sunday 7 June
Buses replace early morning services to / from Welham Green / Hatfield on Monday 1 June