Great Northern (GN)

12/07/2021 3:15:28 PM
http://www.greatnorthernrail.com

Information last updated 27 November 2021 01:25

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
[email protected]  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
[email protected]
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
03450264700
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Hitchin and Peterborough on Saturday 15 and Sunday 16 January
Amended service in the Stevenage area on Sunday 20 February
Amended service between Finsbury Park and London Kings Cross until 08:30 on Sunday 16 January
Buses replace late night / early morning trains to / from Welham Green on Sunday 9 and Monday 10 January
Amended 23:12 London Kings Cross to Kings Lynn service on Sunday 9 January
Amended late night / early morning Great Northern / Thameslink services on Friday 31 December and Monday 1 January
Buses replace early morning trains between Alexandra Palace and Stevenage from Tuesday 21 to Friday 24 December
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 27 to Friday 31 December
No trains to / from Moorgate on Monday 27 and Tuesday 28 December
Amended Great Northern service from Monday 27 to Friday 31 December
No Great Northern service on Saturday 25 or Sunday 26 December
Amended service to / from London Kings Cross on Saturday 22 and Sunday 23 January
Buses replace late night / early morning trains between Ely and Kings Lynn from Monday 3 to Thursday 6 January
Amended service between Finsbury Park and London Kings Cross until 08:30 on Sunday 2 January
Buses replace trains between Hitchin and Peterborough until 07:30 on Sunday 2 January
No late night / early morning Great Northern services at Harringay and Hornsey from Monday 13 until Thursday 16 December
Buses replace evening / morning trains between Stevenage and Royston / Cambridge from Monday 6 to Friday 10 December
Amended morning trains in the Harringay / Hornsey area on Sunday 5 December
No trains to / from Moorgate on Saturday 4 and Sunday 5 December
Amended service to / from Peterborough / London Kings Cross on Saturday 8 and Sunday 9 January
Amended service through Cambridge on Saturday 11 and Sunday 12 December