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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- customerservices@greatnorthernrail.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Reduced Great Northern service on Monday 27 May
- Buses replace late night trains between Alexandra Palace and Stevenage via Hertford North from Monday 29 July to Thursday 1 August
- Buses replace trains between Stevenage and Peterborough / Letchworth Garden City until 08:30 Sunday 28 July
- No trains between London Kings Cross and Finsbury Park until 09:00 Sunday 28 July
- No Great Northern / Thameslink trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 7 July
- Buses replace overnight / early morning trains between Stevenage and Cambridge from Monday 8 to Thursday 11 July
- No trains between Finsbury Park and London Kings Cross before 08:45 on Sunday 9 June
- Buses replace late night trains between Ely and Kings Lynn from Monday 24 to Thursday 27 June
- Amended services between London Kings Cross / Moorgate and Stevenage until 09:45 on Sunday 23 June
- Buses replace late night trains between Alexandra Palace and Stevenage via Hertford North from Monday 17 to Thursday 20 June
- Buses replace trains between Alexandra Palace and Hertford North until 09:45 on Sunday 16 June
- Buses replace trains between Welwyn Garden City / Letchworth and Peterborough until 07:30 on Sunday 16 June
- No trains between Moorgate and Finsbury Park on Sunday 16 June
- Major Improvement Works at London Kings Cross on Saturday 13 and Sunday 14 July
- Amended 05:42 London Kings Cross to Kings Lynn on Tuesday 21 and Thursday 23 May
- No trains after 23:15 at Harringay or Hornsey from Monday 3 to Thursday 6 June
- Buses replace trains between Alexandra Palace and Gordon Hill / Stevenage / New Barnet until 08:45 on Sunday 2 June
- Buses replace overnight / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 10 to Thursday 13 June
- Buses replace trains between Ely and Kings Lynn on Sunday 9 June
- Amended morning / evening service at Harringay and Hornsey on Saturday 8 and the morning of Sunday 9 June
- Buses replace late night / early morning trains between Cambridge and Kings Lynn from 00:10 Tuesday 28 until 04:30 Friday 31 May
- Buses replace overnight / early morning trains between Hitchin and Cambridge from Monday 27 to Thursday 29 May
- Buses replace trains between Alexandra Palace and Stevenage via Hertford North late night Saturday 25 until 09:45 on Sunday 26 May
- We are awaiting further details of how Great Northern are affected by engineering work on this date
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