Great Northern (GN)

19/07/2018 11:56:01
http://www.greatnorthernrail.com

Information last updated 10 December 2020 22:44

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace overnight trains between Alexandra Palace and Stevenage from Monday 22 to Thursday 25 Februayr
Buses replace trains between Ely and Kings Lynn on Saturday 20 and Sunday 21 February
No trains between Hitchin and Peterborough from 23:50 Saturday 27 to 04:00 Sunday 28 February
Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
Buses replace trains between Ely and Kings Lynn from 23:35 each night from Monday 1 until Thursday 4 February
Buses replace trains between Stevenage and Letchworth Garden City until 08:20 on Sunday 31 January
No early morning trains at Hatfield or Welham Green on Monday 8 February
Buses replace trains between Hitchin and Peterborough on Sunday 7 and start of service Monday 8 February
Buses replace evening trains between Alexandra Palace and Stevenage via Hertford North from Monday 25 to Thursday 28 January
Engineering work at London Kings Cross from Friday 26 February to Sunday 6 June
Major engineering work at London Kings Cross from Friday 26 to Sunday 28 February
Amended trains between Stevenage and London Kings Cross on Sunday 21 February
Amended services between Peterborough and London Kings Cross on Sunday 14 February
Amended services to / from London Kings Cross on Sunday 7 February
Major engineering work at London Kings Cross on Saturday 30 and Sunday 31 January
Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January