LNER (GR)

11/06/2019 13:06:28
https://www.lner.co.uk/

Information last updated 14 October 2019 16:56

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457225333 
Address
LNER
East Coast House
25 Skeldergate, York
North Yorkshire
Y01 6DH
Email address
customers@LNER.co.uk  
Contact note
 
Network map
Download network map LNER map PDF

Support & information

Customer services
 
Primary Phone
03457225333
Address
Customer Solutions Centre
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Customer Services
Email address
customers@LNER.co.uk
Note

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property
 
Phone
03457225333
Address
Customer Solutions Centre
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Lost Property
Note

If you lose something onboard or at one of our stations, we will do our best to return it to you. Please report your loss to one of our people as soon as you can at any of our stations, or contact our Customer Relations team. Any lost property will be handed in to the Station Management Centre at the nearest station and registered on a central database. After 24 hours the item will be sent to our central store at Newark North Gate. However, if it is handed in at London King’s Cross, Leeds or Edinburgh it will be stored at that station’s Lost Property office.

If your item is handed in you can collect it from the relevant station or, if you’re happy to cover the cost, we can post it to you instead.

Opening Hours

Monday to Sunday - 07:00 - 22:00

 

Assisted Travel
 
Phone
03457225225
Textphone number
1800103457225225 (For customers with hearing impairments)
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Assisted Travel
Email address
assisted.travel@LNER.co.uk
Note

We are committed to providing easy and convenient access to our service for all our customers. We work to make sure that nothing we do makes a person’s disability a barrier to using our services.

All our stations are staffed and frontline staff are trained to assist mobility impaired, disabled and older passengers to get on and off trains - where they are able to.

We participate in the National Rail booking system,  Passenger Assist, which means we can book your entire train journey even if you change onto another operator’s trains and help with assisted travel where possible.

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.

Opening Hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

 

Ticketing & Fares

Telesales

 

Phone
03457225333
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Contact note

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations. 

Opening hours

Monday to Sunday - 08:00 - 20:00

 

Group Travel
 
Phone
03457225225
Fax
08457 225 222
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Email address
group.travel@LNER.co.uk
Contact note

"If you are travelling in a group of 10 or more people we ask that you contact our Group Travel  team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

First Class recorded for bookings between £0.00 - £999.99, and does require a signature

Next day Special Delivery on orders over £1,000 or you can choose Next Day Special Delivery at a charge of £6.15 or in line with up to date prices from Royal Mail "

Opening Hours

Monday-Friday 09:00-18:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

Seat Reservations are free of charge on all London North Eastern Railway services.

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

www.LNER.co.uk

Penalty fares
Buying tickets on the train

We appreciate that sometimes you will not be able to buy a ticket at the station before you board, due to the ticket office being closed or self-service ticket machines not working. If this happens speak to our onboard staff, who will find out why the problem occurred and issue you with the cheapest available ticket for your journey.

If you board without a ticket where the ticket office was open and/or self-service ticket machines were working, you will be liable to purchase the Anytime Single or Return ticket to complete your journey.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Dundee and Aberdeen on Saturday 4 and Sunday 5 January
Amended service between Peterborough and Hitchin on Saturday 4 and Sunday 5 January
Amended service through Haymarket over the New Year period
Amended service between Doncaster and Peterborough from 20:00 Saturday 28 until approximately 12:00 Sunday 29 December
Amended service before 13:00 to / from London Kings Cross on Friday 27 December
Amended evening / morning services between York and Newcastle on Sunday 15 and Monday 16 December
Buses replace trains between Leeds and Horsforth from Friday 27 to Sunday 29 December
Amended service between Doncaster and London Kings Cross on Saturday 21 and Sunday 22 December
No trains to and from London Kings Cross until 10:20 on Sunday 1 December
Amended 04:44 Newcastle to London Kings Cross service on Monday 11 November
Amended 22:00 London Kings Cross to Newcastle service on Sunday 10 November
Amended 12:00 London Kings Cross to Inverness service on Saturday 9 November
Amended 07:55 Inverness to London Kings Cross on Monday 11 November
No trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 24 November
Buses replace trains between Stirling and Perth on Saturday 14 and Sunday 15 December
Amended service between Doncaster and London Kings Cross from 20:25 on Saturday 14 until 12:00 on Sunday 15 December
No trains to and from London Kings Cross before 10:20 on Sunday 17 November
Buses replace trains between Dunblane and Perth on Saturday 7 and Sunday 8 December
Amended service between Doncaster and Peterborough from 20:30 Saturday 7 until 12:00 Sunday 8 December
Reduced train service to / from Perth on Sunday 1 December
No trains at Grantham from 13:00 on Saturday 30 November until 12:00 on Sunday 1 December
Buses replace trains to / from Perth on Saturday 23 and Sunday 24 November
No trains via Grantham from 13:00 on Saturday 23 until 12:00 on Sunday 24 November
No trains to and from London Kings Cross until 10:30 on Sunday 3 November
Buses replace trains to / from Perth on Saturday 16 and Sunday 17 November
Amended service between Doncaster and Peterborough from 13:00 on Saturday 16 until 12:00 on Sunday 17 November
Buses replace trains between Perth and Inverness on Sunday 10 November
Amended service between Doncaster and Peterborough from Saturday 9 until 12:00 on Sunday 10 November
No trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 27 October
Amended 07:55 Inverness to London Kings Cross on Monday 4 November
Buses replace trains between Perth and Inverness from late night on Saturday 2 and Sunday 3 November
Amended service between the North of England and London Kings Cross from 13:00 on Saturday 2 until 12:00 on Sunday 3 November
No Trains at Leeds from 23:40 on Saturday 26 until 11:40 on Sunday 27 October
Buses replace trains between Leeds and Horsforth on Saturday 26 and Sunday 27 October
Amended 07:55 Inverness to London Kings Cross on Monday 28 October
Amended service between Perth and Inverness from late night on Saturday 26 and all day Sunday 27 October
Amended trains in the Grantham area on Saturday 26 and until 12:00 on Sunday 27 October
Buses replace trains between Perth and Inverness from late night on Saturday 19 and all day on Sunday 20 October