LNER (GR)

11/06/2019 13:06:28
https://www.lner.co.uk/

Information last updated 15 February 2021 10:18

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457225333 
Address
LNER
East Coast House
25 Skeldergate, York
North Yorkshire
Y01 6DH
Email address
[email protected]  
Contact note
 
Network map
Download network map LNER map PDF

Support & information

Customer services
 
Primary Phone
03457225333
Address
Customer Solutions Centre
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Customer Services
Email address
[email protected]
Note

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property
 
Phone
03457225333
Address
Customer Solutions Centre
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Lost Property
Note

If you lose something onboard or at one of our stations, we will do our best to return it to you. Please report your loss to one of our people as soon as you can at any of our stations, or contact our Customer Relations team. Any lost property will be handed in to the Station Management Centre at the nearest station and registered on a central database. After 24 hours the item will be sent to our central store at Newark North Gate. However, if it is handed in at London King’s Cross, Leeds or Edinburgh it will be stored at that station’s Lost Property office.

If your item is handed in you can collect it from the relevant station or, if you’re happy to cover the cost, we can post it to you instead.

Opening Hours

Monday to Sunday - 07:00 - 22:00

 

Assisted Travel
 
Phone
03457225225
Textphone number
1800103457225225 (For customers with hearing impairments)
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Assisted Travel
Email address
[email protected]
Note

We are committed to providing easy and convenient access to our service for all our customers. We work to make sure that nothing we do makes a person’s disability a barrier to using our services.

All our stations are staffed and frontline staff are trained to assist mobility impaired, disabled and older passengers to get on and off trains - where they are able to.

We participate in the National Rail booking system,  Passenger Assist, which means we can book your entire train journey even if you change onto another operator’s trains and help with assisted travel where possible.

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.

Opening Hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

 

Ticketing & Fares

Telesales

 

Phone
03457225333
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Contact note

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations. 

Opening hours

Monday to Sunday - 08:00 - 20:00

 

Group Travel
 
Phone
03457225225
Fax
08457 225 222
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Email address
[email protected]
Contact note

"If you are travelling in a group of 10 or more people we ask that you contact our Group Travel  team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

First Class recorded for bookings between £0.00 - £999.99, and does require a signature

Next day Special Delivery on orders over £1,000 or you can choose Next Day Special Delivery at a charge of £6.15 or in line with up to date prices from Royal Mail "

Opening Hours

Monday-Friday 09:00-18:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

Seat Reservations are free of charge on all London North Eastern Railway services.

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

www.LNER.co.uk

Penalty fares
Buying tickets on the train

We appreciate that sometimes you will not be able to buy a ticket at the station before you board, due to the ticket office being closed or self-service ticket machines not working. If this happens speak to our onboard staff, who will find out why the problem occurred and issue you with the cheapest available ticket for your journey.

If you board without a ticket where the ticket office was open and/or self-service ticket machines were working, you will be liable to purchase the Anytime Single or Return ticket to complete your journey.

On-board facilities

Engineering works

Service disruptions
Amended late night LNER services to / from London Kings Cross on Saturday 3 July
Amended service in the Motherwell area on Saturday 5 and Sunday 6 June
Amended service at Wakefield Westgate and Leeds on Saturday 3 and Sunday 4 July
Amended 18:18 Aberdeen to Leeds service on Friday 2 July
Amended evening / morning services between York and Newcastle on Sunday 27 and Monday 28 June
Amended evening trains in the Retford / Doncaster area on Saturday 26 June
Amended evening trains between Doncaster and York on Saturday 19 June
Amended late night / early morning LNER services on Tuesday 15 and Wednesday 16 June
Amended late night/ early morning service between London Kings Cross and York on Monday 14 and Tuesday 15 June
Amended LNER evening services on Saturday 12 June
Amended 06:48 Glasgow Central to London Kings Cross service on Monday 7 June
Buses replace trains between Leeds and Harrogate on Sunday 30 May
Amended 08:58 London Kings Cross to Edinburgh service on Sunday 30 May
Amended 06:48 Glasgow Central to London Kings Cross service on Tuesday 1 June
Amended services in the Wakefield Westgate area after 22:45 on Saturday 5 and all day on Sunday 6 June
Amended services at Motherwell from Saturday 29 to Monday 31 May
Amended LNER service between Edinburgh and Glasgow Central on Sunday 23 and Monday 24 May
Amended morning service at London Kings Cross on Sunday 23 May
Amended 06:48 Glasgow Central to London Kings Cross service on Monday 17 May
Amended service through Motherwell on Saturday 15 and Sunday 16 May
Amended 06:48 service from Glasgow Central to London King's Cross on Monday 10 May
Amended service in the Motherwell area on Saturday 8 and Sunday 9 May
No trains via Stirling on Saturday 8 and Sunday 9 May
Amended 08:58 London King's Cross to Edinburgh service on Sunday 9 May
Amended 08:53 London Kings Cross to Edinburgh on Sunday 2 May
Amended services between Edinburgh and Inverness via Stirling from Saturday 1 to Monday 3 May
Amended service to / from Motherwell from Saturday 1 to Monday 3 May
Amended LNER service to / from Glasgow Central on Sunday 25 and Monday 26 April
Amended 08:53 London Kings Cross to Edinburgh service on Sunday 18 April
Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
Major improvement work is taking place at London Kings Cross until Sunday 6 June