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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwrfeedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
- Lost Property
- Phone
- 03457000125
- Address
-
-
-
-
- - Web address
- Great Western Railway - Lost Property
- Note
-
Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations.
The more information you can give about an item, and when and where it was lost, the easier it will be to trace.
Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.
Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.
- Assisted Travel
- Phone
- 0
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
Ticketing & Fares
- Telesales
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- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 12 to Thursday 15 August
- Amended 23:30 London Paddington to Cardiff Central service from Monday 12 to Thursday 15 August
- Amended evening trains to / from London Paddington on Monday 12, Tuesday 13 and Thursday 15 August
- Amended late night / early morning services in the Newport area on Saturday 10 and Sunday 11 August
- Amended services to / from London Paddington on Sunday 11 August
- Retimed services between Twyford and Henley-on-Thames from 10:00 until 20:00 on Sunday 11 August
- No trains to / from Burnham / Taplow after 21:05 on Saturday 10 and all day on Sunday 11 August
- Buses replace trains between Maidenhead and Marlow after 20:35 on Saturday 10 and all day on Sunday 11 August
- Amended evening / morning trains to / from Gloucester on Saturday 10 and Sunday 11 August
- Buses replace trains between Clifton Down and Severn Beach on Sunday 4 August
- Amended overnight / early morning Great Western Railway trains to / from Westbury from 23:00 Saturday 3 to 09:00 Sunday 4 August
- Amended trains to / from London Paddington from 22:30 Saturday 3 and all day Sunday 4 August
- Buses replace late night trains at Pangbourne on Saturday 3 August
- Amended Great Western Railway trains at Gloucester from 23:00 Saturday 3 until 10:55 Sunday 4 August
- Buses replace evening / morning trains to / from Pangbourne from Monday 5 to Friday 9 August
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 5 to Thursday 8 August
- Amended late night / early morning Great Western Railway service from Monday 5 to Friday 9 August
- Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
- Buses replace trains between Clifton Down and Severn Beach on Sunday 28 July
- Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 29 July to Thursday 1 August
- Buses replace trains between Reading and Bedwyn / Basingstoke from 23:10 on Saturday 1 until 08:00 on Sunday 2 June
- Retimed trains from London Paddington on Sunday 28 July
- Amended late night Great Western Railway service through Bristol Temple Meads from Monday 29 July to Thursday 1 August
- Amended Great Western Railway services at Reading until 10:05 on Sunday 28 July
- Amended Great Western Railway service to / from London Paddington on Sunday 28 July
- Buses replace evening / morning trains between Bedwyn / Newbury and Reading from Monday 29 July to Friday 2 August
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 27 July
- Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
- Buses replace evening trains to / from Burnham / Taplow on Friday 26 July
- Amended trains in the London Paddington / Reading area from Tuesday 23 July to Thursday 25 July
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 22 to Wednesday 24 July
- Retimed trains from London Paddington on Sunday 21 July
- Amended evening / morning trains between Newport and Cardiff Central on Saturday 20 and Sunday 21 July
- Buses replace trains between Marlow and Maidenhead after 23:00 on Saturday 20 and all day on Sunday 21 July
- Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
- Revised late evening service between Reading and Didcot Parkway on Saturday 20 and Sunday 21 July
- Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
- Revised 23:30 London Paddington to Cardiff Central service on Friday 26 July
- Amended late night service between Reading and Didcot Parkway on Friday 26 July
- Amended trains at Burnham, Taplow and Maidenhead from 22:30 Saturday 20 and all day Sunday 21 July
- Amended 20:30 Cardiff Central to Portsmouth Harbour from Monday 22 to Thursday 25 July
- Amended 23:20 Bristol Temple Meads to Frome service on Monday 22 July
- Revised 05:02 Reading to London Paddington service on Monday 22 July
- Revised 04:07 Didcot Parkway to Reading service on Monday 22 July
- Amended Great Western Railway trains to / from London Paddington on Sunday 14 July
- Amended trains between Warminster and Swindon until 08:35 Sunday 14 July
- No trains at Pangbourne on Sunday 14 July
- Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
- Amended 23:30 London Paddington to Cardiff Central on Wednesday 17 and Thursday 18 July
- Amended 23:10 Bristol Temple Meads to Frome on Saturday 13 July
- Buses replace late night trains at Pangbourne on Saturday 13 July
- Amended service between Didcot Parkway and Oxford on Sunday 14 July
- Amended 21:03 London Paddington to Plymouth service from Monday 15 to Thursday 18 July
- Amended 22:45 London Paddington to Swansea service from Monday 15 to Thursday 18 July
- Amended 23:36 Swindon to Cheltenham Spa service from Monday 15 to Thursday 18 July
- Amended 23:27 Cardiff Central to Bristol Temple Meads service on Monday 15 and Tuesday 16 July
- Amended 04:07 Didcot Parkway to Reading service on Monday 15 July
- Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 7 July
- Amended evening services in the Swindon area from Monday 8 to Thursday 11 July
- Amended 06:03 Reading to Gatwick Airport service on Sunday 7 July
- Buses replace trains between Bristol Temple Meads and Severn Beach on Sunday 7 July
- Amended evening services between London Paddington and Reading from Monday 8 to Friday 12 July
- Buses replace trains between Swindon and Bristol Temple Meads via Chippenham on Sunday 7 July
- Amended evening services in the Taunton / Tiverton area on Tuesday 9 and Wednesday 10 July
- Retimed 08:05 Cardiff Central to London Paddington service on Sunday 7 July
- Amended 00:10 Marlow to Maidenhead service on Sunday 7 July
- Retimed Great Western Railway service between Reading and Didcot Parkway on Sunday 7 July
- Amended 23:36 Swindon to Cheltenham Spa service on Wednesday 10 July
- Buses replace evening / morning trains to / from Burnham and Taplow from Tuesday 9 to Friday 12 July
- Reduced service between Cardiff Central and Newport on Saturday 6 July
- Amended 21:15 London Paddington to Swansea service from Monday 8 to Thursday 11 July
- Amended 23:20 Bristol Temple Meads to Frome service from Monday 8 to Thursday 11 July
- Amended service between Didcot Parkway and Oxford on Sunday 7 July
- Amended late night / early morning service between Slough and Twyford on Saturday 6 and Sunday 7 July
- Buses replace late night trains at Pangbourne on Saturday 6 July
- Buses replace evening / morning trains to / from Pangbourne from Monday 8 to Wednesday 10 and on Friday 12 July
- Buses replace trains between St Erth and Lelant Saltings from Tuesday 7 May to Friday 31 May
- Amended overnight Great Western Railway trains from Monday 1 to Thursday 4 July
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 29 June
- Buses replace morning trains between Oxford and Hanborough on Sunday 30 June
- Buses replace trains between Banbury and Oxford on Sunday 30 June
- Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 30 June
- Buses replace morning / evening trains between Littlehampton and Brighton on Sunday 23 June
- Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 23 June
- Amended late night service between Reading and Didcot Parkway on Sunday 23 June
- Amended 23:51 London Paddington to Reading from Monday 24 to Thursday 27 June
- Amended 20:31 Oxford to London Paddington from Monday 24 to Thursday 27 June
- Amended 04:07 Didcot Parkway to Reading on Monday 24 June
- Buses replace late night services to / from Pangbourne on Friday 28 June
- Amended late night service between Westbury and Frome on Saturday 22 June
- No trains at Burnham and Taplow from 23:00 on Saturday 22 and early morning / late night on Sunday 23 June
- Buses replace late evening / early morning replace trains to / from Burnham and Taplow from Monday 24 to Friday 28 June
- Amended 23:30 London Paddington to Cardiff Central service from Monday 24 to Wednesday 26 June
- Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 24 to Tuesday 25 June
- Amended service in the Oxford area on Sunday 23 June
- Buses replace evening / morning trains between Bedwyn / Newbury and Reading from Monday 17 to Friday 21 June
- Amended 04:45 Bristol Temple Meads to London Paddington service from Tuesday 18 to Friday 21 June
- Amended evening services in the Bristol area from Monday 17 to Thursday 20 June
- Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 17 to Thursday 20 June
- Buses replace trains between Reading and Newbury / Bedwyn until 11:00 on Sunday 16 June
- Buses replace trains between Petersfield and Portsmouth Harbour until approximately 12:45 on Sunday 16 June
- Amended 06:03 Reading to Gatwick Airport service on Sunday 16 June
- Buses replace trains between Newport and Cardiff Central / Bridgend on Sunday 16 June
- Buses replace trains between Hereford and Cheltenham Spa / Evesham from 21:00 on Saturday 15 and all day Sunday 16 June
- Buses replace morning trains between Reading and Basingstoke on Sunday 16 June
- Amended evening services between Dawlish Warren and Newton Abbot from Monday 10 to Friday 14 June
- Buses replace trains to / from Burnham and Taplow from Monday 10 to Friday 14 June
- Amended trains to / from London Paddington from Monday 10 to Thursday 13 June
- Amended evening trains in the Bristol area from Monday 10 to Thursday 13 June
- Buses replace evening / morning trains to / from Pangbourne from Monday 10 to Friday 14 June
- Amended service between Southampton Central and Fareham until 09:10 on Sunday 9 June
- Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
- No trains at Redhill from 23:45 on Saturday 8 and all day Sunday 9 June
- Buses replace trains between Maidenhead and Bourne End / Marlow from 23:00 on Saturday 8 June
- No trains at Burnham and Taplow from 23:00 on Saturday 8 and early morning / late night on Sunday 9 June
- Amended late night service between Reading and Didcot Parkway on Saturday 8 and Sunday 9 June
- Amended service at Worcester Shrub Hill from 21:25 on Saturday 8 and all day on Sunday 9 June
- Amended train services between Swindon and Bristol Parkway on Sunday 2 June
- Amended overnight / early morning services between London Paddington and Slough on Saturday 1 and Sunday 2 June
- Amended 21:28 Taunton to London Paddington service on Saturday 1 June
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 1 June
- Buses replace trains between Gloucester and Bristol Parkway / Swindon on Sunday 2 June
- Amended midweek late night / early morning Great Western Railway services from Monday 3 to Friday 7 June
- Amended late night / early morning services in the Westbury area from 23:45 on Saturday 01 until 08:25 Sunday 02 June
- Buses replace late night services to / from Pangbourne on Friday 31 May
- Amended late night service between Swindon and Bristol Temple Meads from Monday 27 to Thursday 30 May
- Amended 23:36 Swindon to Cheltenham Spa from Monday 27 to Thursday 30 May
- Amended 23:20 Bristol Temple Meads to Frome from Monday 27 until Thursday 30 May
- Amended 23:51 London Paddington to Reading service from Monday 27 to Thursday 30 May
- Buses replace late evening trains to / from Burnham and Taplow from Monday 27 to Friday 31 May
- Amended late night services to / from London Paddington from Monday 27 to Thursday 30 May
- Amended service in the Didcot Parkway area on Sunday 26 May
- No trains to / from Pangbourne from 23:10 on Saturday 25 May
- No trains at Bristol Parkway until 15:35 on Sunday 26 May
- Amended late night / early morning service to / from Burnham and Taplow on Saturday 25 and Sunday 26 May
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