Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 08 January 2021 12:22

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended late night service at Burnham on Sunday 18 April
Amended late night service to / from Burnham and Taplow on Saturday 17 April
Amended late night Great Western Railway service to / from Greenford on Saturday 17 April
Amended late night Great Western Ralway service from London Paddington on Saturday 17 April
Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
Amended evening services between Chippenham and Bath Spa on Friday 23 April
Amended 23:45 Bristol Temple Meads to Frome service on Friday 23 April
Amended late night / early morning service to / from Pangbourne on Saturday 17 and Sunday 18 April
Amended 00:40 Oxford to Reading service on Saturday 17 April
Buses replace evening / morning trains between Reading and Guildford from Monday 19 to Friday 23 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April
Amended evening / morning services in the Exeter area from Monday 19 to Friday 23 April
Amended evening / morning services in the Bristol Temple Meads area from Monday 19 to Friday 23 April
Amended evening / morning services between Cardiff Central and Bridgend from Monday 19 to Friday 23 April
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 19 to Friday 23 April
Amended evening trains in the Weston-super-Mare area on Monday 19 and Tuesday 20 April
Amended late night Great Western Railway trains between Taunton and Exeter St Davids from Monday 12 to Thursday 15 April
Amended early morning trains between Reading and Gatwick Airport from Tuesday 13 to Friday 16 April
Buses replace Late night / early trains between Didcot Parkway and Oxford from Monday 12 to Friday 16 April
Reduced late night / early morning trains to / from Pangbourne from Monday 12 to Friday 16 April
Amended late night / early morning trains at Burnham, Taplow and Twyford from Monday 12 to Friday 16 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 10 and Sunday 11 April
Buses replace trains between North Camp and Shalford on Saturday 10 and Sunday 11 April
Buses replace trains between Exeter St Davids / Crediton and Barnstaple from Saturday 10 to Sunday 18 April
Buses replace early morning trains at Burnham and Taplow on Saturday 3 April
Amended Great Western Railway service to / from Cheltenham Spa before 11:30 on Sunday 4 April
Amended 00:45 Oxford to Reading service on Saturday 3 April
Amended early morning trains between Reading to Gatwick Airport from Wednesday 7 to Friday 9 April
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Tuesday 6 to Thursday 8 April
Amended 23:42 Swindon to Cheltenham Spa from Monday 5 April to Thursday 8 April
Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
No trains at Guildford from Friday 2 to Monday 5 April
Amended services to / from / via Cardiff Central on Sunday 28 March
Buses replace evening trains to / from Burnham on Sunday 28 March
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 28 March
Buses replace trains between Westbury and Yeovil Pen Mill / Taunton on Friday 2 to Thursday 8 April
Amended Great Western Railway service to / from London Paddington from 21:00 on Saturday 27 and all day on Sunday 28 March
Buses replace trains between North Camp and Shalford on Sunday 28 March
Buses replace trains between Swansea and Carmarthen on Sunday 28 March
Buses replace evening trains to / from Pangbourne on Sunday 28 March
Amended morning services between Penzance and St Ives on Saturday 27 March
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 27 March
Buses replace trains to / from Pangbourne on Saturday 27 March
Amended 23:34 London Paddington to Didcot Parkway on Friday 2 April
Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
Buses replace trains between Gloucester and Worcester / Birmingham on Saturday 27 and Sunday 28 March
Buses replace trains between Liskeard and Looe on Saturday 27 March
Amended late night / early morning GWR services to / from Gatwick Airport from Monday 29 March to Friday 2 April
Amended late night Great Western Railway trains from London Paddington from Monday 29 March to Thursday 1 April
Buses replace trains between Plymouth and Gunnislake / St Austell on Saturday 27 and Sunday 28 March
Amended early morning Burnham and Taplow service from Tuesday 30 March to Friday 2 April
Amended late night service through Westbury from Monday 29 March to Thursday 1 April
Amended 23:52 London Paddington to Reading service from Monday 29 March to Friday 2 April
Amended 23:42 Swindon to Cheltenham Spa train from Monday 29 to Wednesday 31 March
Amended service between Cardiff Central and Taunton on Sunday 21 March
Amended Great Western Railway / TfL Rail trains from / to London Paddington from 21:00 Saturday 20 and all day Sunday 21 March
No trains to / from Westbury on Sunday 21 March
Buses replace trains between Warminster and Salisbury on Saturday 20 March
Reduced late night service to / from Burnham and Taplow on Saturday 20 March
Buses replace trains between Reading and Wokingham on Saturday 20 and Sunday 21 March
No early morning / late night trains to / from Pangbourne on Saturday 20 March
Amended Great Western Railway service through Lostwithiel from Monday 22 to Friday 26 March
Buses replace trains between Plymouth and St Austell on Saturday 20 and Sunday 21 March
Amended late night Great Western Railway service from / to London Paddington from Monday 22 to Thursday 25 March
Amended late night trains through Didcot Parkway from Monday 22 to Thursday 25 March
Amended 21:21 Bristol Parkway to Portsmouth Harbour service from Monday 22 to Thursday 25 March
Amended services between Swansea and Carmarthen on Sunday 14 March
Amended 00:12 Marlow to Maidenhead train on Sunday 14 March
Revised Great Western Railway service to / from London Paddington on Sunday 14 March
Revised service between Reading and Newbury / Basingstoke until 08:50 on Sunday 14 March
Amended late night trains between Patchway and Severn Tunnel Junction on Wednesday 17 and Thursday 18 March
No trains between Salisbury and Romsey on Saturday 13 and Sunday 14 March
Amended 00:26 Gatwick Airport to Redhill from Tuesday 16 to Friday 19 March
Revised late evening local service between Reading and London Paddington on Saturday 13 and Sunday 14 March
Reduced overnight trains to / from Tilehurst from Monday 15 to Friday 19 March
Reduced overnight trains to / from Pangbourne from Monday 15 to Thursday18 March
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 15 and Tuesday 16 March
Amended 23:45 Bristol Temple Meads to Frome on Monday 15 to Thursday 18 March
Buses replace trains between Plymouth and St Austell on Saturday 13 and Sunday 14 March
Buses replace overnight trains between Reading and Guildford from Tuesday 9 to Friday 12 March
Amended overnight Great Western Railway trains between Exeter St Davids and Newton Abbot from Monday 8 to Friday 12 March
Amended overnight Great Western Railway trains between Cardiff Central and Bridgend from Monday 8 to Friday 12 March
Buses replace late night trains between Reading and Bedwyn from Monday 8 to Thursday 11 March
Buses replace overnight Great Western Railway trains between Bristol Temple Meads and Taunton on Monday 8 and Tuesday 9 March
Buses replace trains between Chippenham / Bath Spa and Westbury on Sunday 7 March
No trains to / from London Paddington on Sunday 7 March
Buses replace early morning trains between London Paddington and Ealing Broadway on Monday 8 March
Amended service in the Gloucester area on Sunday 7 March
Buses replace trains between Truro and Falmouth Docks from 22:30 on Saturday 6 March
No trains at Guildford on Sunday 7 March
Amended service between London Paddington / Bristol Temple Meads and Swansea / Carmarthen on Saturday 6 and Sunday 7 March
Buses replace trains between Dorchester South / Dorchester West and Weymouth on Saturday 6 and Sunday 7 March
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 6 March
Amended late night Great Western Railway trains at Burnham / Taplow on Saturday 6 and Sunday 7 March
Amended early morning / late night service at Pangbourne on Saturday 6 and Sunday 7 March
Amended late night service between Reading and Didcot Parkway on Friday 5 March
Amended service between Plymouth and Penzance from Monday 1 until Friday 5 March
Amended late night service in the Portsmouth area from Monday 1 until Thursday 4 March
Amended late night service between London Paddington and Reading from Monday 1 to Friday 5 March
Amended late night service in the Bristol area from Monday 1 to Thursday 4 March
No trains at Redhill on Sunday 28 February
Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 28 February
CANCELLED: Engineering work between Maidenhead and Marlow on Sunday 28 February
Amended evening / morning service at Truro on Saturday 27 and Sunday 28 February
Amended service at Frome and Castle Cary on Saturday 27 and Sunday 28 February
Amended service between Reading and Didcot Parkway from approximately 20:10 on Saturday 27 and all day Sunday 28 February
Amended service in the Southampton area on Saturday 27 and Sunday 28 February
Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 21 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 21 February
Buses replace trains between Reading and Basingstoke until 08:30 Sunday 21 February.
Revised Great Western Railway trains to / from London Paddington on Sunday 21 February
Buses replace trains between Bournemouth / Dorchester West and Weymouth on Saturday 20 and Sunday 21 February
No late night Great Western Railway trains at Burnham or Taplow on Saturday 20 February
Buses replace trains between Bath Spa and Bristol Temple Meads on Saturday 20 and Sunday 21 February
No late night Great Western Railway trains at Pangbourne on Saturday 20 February
Amended late night Great Western Railway trains from Monday 22 to Thursday 25 February
Amended 03:46 Swansea to London Paddington on Monday 22 February
Amended late night / early morning trains in the Dawlish Warren area from Tuesday 16 to Friday 19 February
Amended 04:56 Cheltenham Spa to London Paddington service on Friday 19 February
Amended 21:33 London Paddington to Cheltenham Spa service on Thursday 18 February
Buses replace trains between Castle Cary and Weymouth from Monday 15 to Friday 19 February
Amended early morning trains in the Worcester / Gloucester area from Tuesday 16 to Friday 19 February
Buses replace evening trains to / from Barnstaple from Monday 15 to Thursday 18 February
Amended 23:42 Swindon to Cheltenham Spa service from Monday 15 to Thursday 18 February
Amended evening services between London Paddington and Bristol Temple Meads / Cardiff Central / Swansea from Monday 15 to Thursday 18 February
Amended late night services in the Westbury area from Monday 15 to Thursday 18 February
Amended evening / morning services to / from Henley-on-Thames from Monday 15 to Friday 19 February
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 15 to Friday 19 February
Amended late night / early morning trains between Tilehurst and Didcot Parkway from Monday 15 to Friday 19 February
Amended late night / early morning trains in the Exeter St Davids area on Monday 15 and Tuesday 16 February
Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 14 February
Amended 07:53 Swansea to London Paddington service on Sunday 14 February
Amended 16:36 Cardiff Central to Brighton service on Sunday 14 February
Buses replace trains to / from Frome on Sunday 14 February
Amended 23:29 Bath Spa to Frome service on Saturday 13 February
Buses replace trains between Exeter St Davids and Exeter Central on Sunday 14 February
Buses replace trains between Eastleigh and Southampton Central / Bournemouth from Saturday 13 to Friday 19 February
Amended morning trains between Oxford and Didcot Parkway on Monday 8 February
Buses replace trains to / from Frome on Sunday 7 February
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 7 February
Amended 23:34 Reading to Gatwick Airport service on Saturday 6 February
Amended Great Western Railway late night trains between Taunton and Exeter St Davids from Wednesday 10 and Thursday 11 February
Amended 23:29 Bath Spa to Frome service on Saturday 6 February
Buses replace early morning trains to / from Burnham / Taplow on Saturday 6 February
Amended 21:04 London Paddington to Plymouth from Monday 8 to Thursday 11 February
Amended 00:45 Oxford to Reading service on Saturday 6 February
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 8 to Thursday 11 February
Buses replace trains between Exeter St Davids and Exeter Central on Sunday 7 February
Buses replace trains between Reading and Basingstoke on Sunday 7 February
Amended late night Great Western Railway trains between Didcot Parkway and Chippenham from Monday 8 to Thursday 11 February
Amended 00:07 Basingstoke to Reading on Monday 8 February
Amended 23:34 London Paddington to Didcot Parkway on Friday 5 February
Reduced overnight trains between Redhill and Gatwick Airport from Monday 1 to Friday 5 February
Buses replace late night trains between Westbury and Frome / Castle Cary from Monday 1 to Thursday 4 February
Amended late night trains between Bristol Temple Meads and Severn Tunnel Junction from Monday 1 to Wednesday 3 February
Amended 00:18 Henley-on-Thames to Reading on Tuesday 2 and Wednesday 3 February
Amended late evening Great Western Railway trains between Port Talbot Parkway and Neath from Monday 1 to Thursday 4 February
Buses replace overnight trains to / from Burnham and Taplow from Monday 1 to Friday 5 February
Revised service to / from London Paddington from 09:00 on Sunday 31 January
No Great Western Railway service between Redhill and Gatwick Airport on Saturday 30 and Sunday 31 January
Revised service between Bristol Parkway and Weston-super-Mare on Saturday 30 January
Amended 23:29 Bath Spa to Frome service on Saturday 30 January
No trains at Burnham or Taplow after 23:55 on Saturday 30 and Sunday 31 January
Revised service between Reading and Oxford / Bedwyn on Saturday 30 and Sunday 31 January
No trains between Didcot Parkway and Swindon on Saturday 30 and Sunday 31 January
Revised service between Reading / Greenford and London Paddington after 21:00 on Saturday 30 January
Revised service between Reading and Didcot Parkway after 22:00 on Saturday 30 January
Amended service in the Southampton area on Saturday 30 and Sunday 31 January
Amended service between Cheltenham Spa and Bristol Parkway on Sunday 31 January
Amended late night / early morning Great Western Railway Bristol Temple Meads service from Tuesday 26 to Friday 29 January
Amended late night Great Western Railway services through Cardiff Central from Monday 25 to Thursday 28 January
Amended late night / early morning Great Western Railway service to / from Bedwyn on Monday 25 to Friday 28 January
Buses replace trains between St Erth and St Ives from Monday 4 January to Sunday 7 February