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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- [email protected]
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.
To buy standard tickets visit our website www.gwr.com or use our app.
Opening hours06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 10 December
- Amended 04:56 Cheltenham Spa to London Paddington service on Wednesday 8 and Thursday 9 December
- Amended 21:28 London Paddington to Cheltenham Spa service on Tuesday 7 and Wednesday 8 December
- Amended evening / morning Great Western Railway services to / from Gatwick Airport from Monday 6 to Friday 10 December
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 6 to Thursday 9 December
- Buses replace late night trains to / from Chippenham / Bath Spa from Monday 6 to Thursday 9 December
- Buses replace late night trains to / from Burnham / Taplow on Friday 10 December
- Buses replace trains to / from Burnham / Taplow from Monday 6 to Friday 10 December
- Buses replace late night trains to / from Barnstaple from Monday 6 to Wednesday 8 December
- Amended early morning trains between Oxford and Didcot Parkway on Monday 6 December
- Amended evening / morning trains in the Westbury area from Monday 6 to Friday 10 December
- Amended morning trains to / from Marlow on Sunday 5 December
- Amended early morning service from Exeter St Davids on Sunday 21 November
- Buses replace trains between Swansea and Carmarthen on Sunday 5 December
- Amended 20:04 London Paddington to Plymouth service on Saturday 20 November
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 5 December
- Amended 23:45 Didcot Parkway to London Paddington on Saturday 20 November
- Amended evening trains in the Dawlish area on Saturday 4 and Sunday 5 December
- Amended 23:28 Bath Spa to Frome service on Saturday 4 December
- Amended trains to / from London Paddington on Saturday 4 and Sunday 5 December
- Buses replace late night trains to / from Pangbourne on Saturday 4 and Sunday 5 December
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 4 December
- Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
- Amended service in the Southampton area on Sunday 28 November
- Amended service between Reading and Basingstoke / Redhill on Sunday 28 November
- Amended 22:02 London Paddington to Plymouth service on Thursday 21 and Friday 22 October
- Amended early morning service from Exeter St Davids on Sunday 28 November
- Amended Night Riviera service on Sunday 28 November
- Amended 07:53 Swansea to London Paddington service on Sunday 28 November
- Buses replace trains between Swansea and Carmarthen on Sunday 28 November
- Amended Great Western Railway service to / from London Paddington on Saturday 27 and Sunday 28 November
- Amended late night services at Burnham on Sunday 28 November
- Amended late night service to / from Burnham and Taplow on Saturday 27 November
- Amended 00:34 London Paddington to Reading on Saturday 27 November
- Amended 00:18 Reading to London Paddington on Saturday 27 November
- Amended 23:28 Bath Spa to Frome service on Saturday 27 November
- Amended 20:04 London Paddington to Plymouth service on Saturday 27 November
- Amended late night service through Didcot Parkway from Monday 29 November to Thursday 2 December
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 29 November until Thursday 2 December
- Amended late night services between London Paddington and Reading from Monday 29 November until Thursday 2 December
- Amended late night service through Worcester Shrub Hill on Monday 29 and Tuesday 30 November
- Amended 19:04 London Paddington to Penzance service on Friday 19 November
- Amended trains between London Paddington / Maidenhead and Marlow / Didcot Parkway on Sunday 14 November
- Amended 22:02 London Paddington to Plymouth service on Thursday 14 and Friday 15 October
- Buses replace trains between North Camp and Shalford on Sunday 21 November
- Amended 07:53 Swansea to London Paddington service on Sunday 21 November
- Amended service between Bath Spa and Westbury on Sunday 21 November
- Amended service between Weymouth and Westbury / Swindon on Sunday 21 November
- Amended early morning services between Reading and Basingstoke on Sunday 21 November
- Amended late night services at Burnham on Sunday 21 November
- Amended services in the Southampton area on Sunday 21 November
- Amended 22:48 London Paddington to Swansea on Wednesday 24 and Thursday 25 November
- Buses replace trains between Plymouth and Liskeard / Gunnislake on Saturday 20 and Sunday 21 November
- Amended late night / early morning trains between Reading and Gatwick Airport from Monday 22 to Friday 26 November
- Buses replace trains between Swindon and Gloucester on Saturday 20 and Sunday 21 November
- Amended 23:45 Bristol Temple Meads to Frome from Monday 22 to Thursday 25 November
- Amended late night / early morning service at Burnham and Taplow from Monday 22 to Friday 26 November
- No late night / early morning trains at Pangbourne from Monday 22 to Friday 26 November
- Amended 23:28 Bath Spa to Frome on Saturday 20 November
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 22 November
- Amended services to / from London Paddington on Sunday 21 November
- Amended service at Pangbourne on Saturday 20 and Sunday 21 November
- Buses replace trains between Reading and Guildford on Sunday 14 November
- Amended morning services between Maidenhead and Marlow on Sunday 7 November
- Amended evening trains between Taunton and Tiverton Parkway on Thursday 4 November
- Amended evening trains between Maidenhead and Bourne End / Marlow from Monday 1 to Thursday 4 November
- Amended services between London Paddington and Reading on Sunday 31 October
- Amended service between Reading and Basingstoke on Sunday 14 November
- Buses replace trains between Slough and Windsor & Eton Riverside on Sunday 14 November
- Buses replace trains between Yeovil Pen Mill to Weymouth from Wednesday 17 November to Friday 3 December
- Amended 23:45 London Paddington to Penzance service on Friday 19 November
- Amended service between Plymouth and Penzance on Saturday 13 and Sunday 14 November
- Amended services in the Dawlish area on Saturday 13 and Sunday 14 November
- Amended evening / morning Great Western Railway services to / from Gatwick Airport from Monday 15 to Friday 19 November
- Amended evening / morning Great Western Railway services to / from Swansea from Monday 15 to Friday 19 November
- Buses replace evening / morning trains between Reading and Newbury / Bedwyn from Monday 15 to Friday 19 November
- Amended 00:18 Reading to London Paddington on Saturday 13 November
- Amended evening services to / from London Paddington from Monday 15 to Thursday 18 November
- Amended 00:34 London Paddington to Reading on Saturday 13 November
- Amended morning trains between Penzance and Plymouth on Monday 15 November
- Amended morning services at Pangbourne on Sunday 14 November
- Amended services in the Southampton area on Saturday 13 and Sunday 14 November
- Amended morning services in the Newbury area on Sunday 24 October
- Amended evening services in the Reading / Didcot Parkway area from Monday 18 to Thursday 21 October
- Amended morning trains between Maidenhead and Marlow on Sunday 17 October
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 12 November
- Amended 22:48 London Paddington to Swansea service on Wednesday 10 and Thursday 11 November
- Buses replace evening / morning trains to / from Burnham from Monday 8 to Friday 12 November
- Buses replace evening / morning trains between Didcot Parkway and Oxford from Monday 8 to Friday 12 November
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 8 and Tuesday 9 November
- Amended Great Western Railway services to / from London Paddington on Sunday 7 November
- Amended Great Western Railway services to / from Gatwick Airport on Saturday 6 and Sunday 7 November
- Buses replace trains between Reading and Basingstoke / Winchester on Sunday 7 November
- Amended evening / morning trains in the Dawlish area on Saturday 6 and Sunday 7 November
- Buses replace evening / morning trains to / from Pangbourne on Saturday 6 and Sunday 7 November
- Buses replace late night trains to / from Burnham / Taplow on Saturday 6 and Sunday 7 November
- Amended early morning services between Exeter St David's and Paignton on Tuesday 12 and Wednesday 13 October
- Amended late night services between London Paddington and Plymouth / Penzance from Monday 11 to Wednesday 13 October
- Amended 23:34 Reading to Gatwick Airport services on Friday 5 November
- Amended Great Western Railway service to / from London Paddington from 20:30 from Monday 1 to Thursday 4 November
- Amended 22:48 London Paddington to Swansea service from Monday 1 to Thursday 4 November
- Amended 23:42 Swindon to Cheltenham Spa from Monday 1 to Thursday 4 November
- Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
- Amended late night / early morning service between London Paddington and Westbury from Monday 1 to Friday 5 November
- Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 1 to Thursday 4 November
- Amended 20:30 Bristol Parkway to Weymouth service on Monday 1 November
- Buses replace trains between Bristol Parkway and Newport on Sunday 31 October
- Amended Great Western Railway services to / from Gatwick Airport on Saturday 30 and Sunday 31 October
- Buses replace trains between Exeter St Davids and Exmouth / Honiton on Saturday 30 and Sunday 31 October
- Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 30 October
- Amended 23:28 Bath Spa to Frome service on Saturday 30 October
- Amended evening / morning trains in the Dawlish area on Saturday 30 and Sunday 31 October
- Amended service between Reading and Redhill on Sunday 24 October
- Amended 17:46 Brighton to Bristol Temple Meads on Sunday 24 October
- Amended 11:15 Bristol Temple Meads to Brighton on Sunday 24 October
- Amended 00:12 Marlow to Maidenhead on Sunday 24 October
- Amended 21:45 London Paddington to Worcester Shrub Hill on Sunday 24 October
- Amended services to / from Didcot Parkway on Sunday 24 October
- Amended 08:38 Reading to Didcot Parkway on Sunday 24 October
- Buses replace trains in the Basingstoke / Winchester area on Saturday 23 and Sunday 24 October
- Amended 23:34 Reading to Gatwick Airport service on Friday 29 October
- Amended trains in the Tiverton Parkway area from Monday 25 to Thursday 28 October
- Amended evening services between Cardiff Central and Swansea from Monday 25 to Thursday 28 October
- Amended trains in the Cheltenham Spa area from Monday 25 to Thursday 28 October
- Buses replace trains between Bristol Parkway and Newport on Saturday 23 and Sunday 24 October
- Amended evening trains via Chippenham / Bath Spa from Monday 25 to Thursday 28 October
- Amended late night service at Burnham / Taplow on Saturday 23 and Sunday 24 October
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 25 to Friday 29 October
- Amended late night services at Pangbourne on Saturday 23 October
- Amended evening / morning trains to / from Westbury from Monday 25 to Friday 29 October
- Buses replace evening / morning trains to / from Pangbourne from Monday 25 to Friday 29 October
- Amended morning trains between Oxford and Didcot Parkway on Monday 25 October
- Buses replace late night / early morning trains between Slough and Windsor & Eton Central on Saturday 2 and Sunday 3 October
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 2 October
- Amended 22:22 London Paddington to Westbury service from Monday 20 to Thursday 23 September
- Amended 04:54 Westbury to London Paddington from Tuesday 21 to Friday 24 September
- Amended late night trains to / from Henley-on-Thames on Saturday 25 September
- Amended late night service through Worcester Shrub Hill on Monday 18 and Thursday 21 October
- Amended late night service through Didcot Parkway from Monday 18 to Thursday 21 October
- Amended late night trains through Dawlish from Monday 18 to Wednesday 20 October
- Amended service through Chichester on Sunday 17 October
- Amended late night service to / from Burnham on Sunday 17 October
- Buses replace trains between Reading and North Camp on Saturday 16 and Sunday 17 October
- Amended evening / morning trains in the Dawlish area on Saturday 16 and Sunday 17 October
- Buses replace trains between Bristol Parkway and Newport on Saturday 16 and Sunday 17 October
- Amended 23:45 Didcot Parkway to London Paddington on Saturday 16 October
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 16 October
- Buses replace late night / early morning trains to / from Pangbourne on Saturday 16 and Sunday 17 October
- Amended Great Western Railway trains to / from Swansea from Monday 11 to Friday 15 October
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 15 October
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 11 to Friday 15 October
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 11 and Tuesday 12 October
- Amended trains in the Westbury area before 14:00 on Sunday 10 October
- Amended late night / early morning trains between Reading and Gatwick Airport on Saturday 9 and Sunday 10 October
- Amended evening / morning trains in the Dawlish area on Saturday 9 and Sunday 10 October
- Buses replace trains between Bristol Parkway and Newport on Saturday 9 and Sunday 10 October
- Buses replace trains between Reading and Basingstoke / Winchester on Sunday 10 October
- Amended evening services between London Paddington and Reading from Monday 20 to Thursday 23 September
- Amended Great Western Railway services to / from London Paddington on Sunday 19 September
- Buses replace late night trains between Bristol Temple Meads and Taunton from Monday 4 to Thursday 7 October
- Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 4 to Thursday 7 October
- Buses replace evening / morning trains between Reading and Bedwyn from Monday 4 to Friday 8 October
- CANCELLED Engineering work between Bristol Parkway and Severn Tunnel Junction on Friday 8 October
- Amended evening / morning trains to / from Swansea from Monday 4 to Friday 8 October
- Amended late night / early morning trains between Guildford and Reading from Monday 4 to Thursday 7 October
- Amended 20:30 Bristol Parkway to Weymouth service on Monday 4 October
- Amended trains between Reading and Guildford on Sunday 3 October
- Amended 07:53 Swansea to London Paddington service on Sunday 3 October
- Buses replace early morning trains between Penzance and St Erth on Sunday 3 October
- Buses replace trains between Castle Cary and Taunton on Saturday 2 and Sunday 3 October
- Amended service through Basingstoke on Sunday 26 September
- Amended Great Western Railway service to / from Gatwick Airport on Sunday 26 September
- Amended Great Western Railway service to / from Exeter St Davids until 10:00 on Sunday 26 September
- Amended 22:48 London Paddington to Swansea on Wednesday 29 and Thursday 30 September
- Amended early morning service between Didcot Parkway and Oxford / Banbury from Tuesday 28 September to Friday 1 October
- Amended 03:54 Oxford to Reading from Tuesday 28 September to Friday 1 October
- No Great Western Railway service to / from London Paddington until 12:00 on Sunday 26 September
- Amended early morning services between Exmouth and Exeter St David's / Paignton from Tuesday 28 to Thursday 30 September
- Amended early morning / evening services to / from Brighton from Monday 27 September to Friday 1 October
- Buses replace late night trains to / from Burnham / Taplow on Saturday 25 and Sunday 26 September
- Buses replace late night / early morning trains to / from Pangbourne on Saturday 25 and Sunday 26 September
- Amended late night Great Western Railway services to London Paddington on Saturday 25 September
- Amended Great Western Railway service between Brighton and Portsmouth Harbour on Saturday 25 and Sunday 26 September
- Amended 20:04 London Paddington to Plymouth service on Saturday 25 September
- Amended 23:20 Gatwick Airport to Reading service on Saturday 25 September
- Amended late evening / early morning service between Henley-on-Thames and Twyford / Reading from Monday 27 September to Friday 1 October
- Amended late night / early morning service at Burnham and Taplow from Monday 27 September to Friday 1 October
- Bus replaces the 23:45 Didcot Parkway to Oxford from Monday 27 to Thursday 30 September
- Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
- Amended 22:41 / 23:30 London Paddington to Didcot Parkway from Monday 27 to Friday 1 September
- Buses replace the 23:41 Exeter St David's to Exmouth service from Monday 27 to Wednesday 29 September
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 27 and Tuesday 28 September
- Amended 23:45 Bristol Temple Meads to Frome on Monday 27 and Tuesday 28 September
- Amended service between Reading / Redhill and Gatwick Airport on Saturday 18 and Sunday 19 September
- Amended Great Western Railway service between Brighton and Portsmouth Harbour on Saturday 18 and Sunday 19 September
- Amended late night / early morning Great Western Railway services on Saturday 18 and Sunday 19 September
- Buses replace trains between Oxford and Leamington Spa on Saturday 18 and Sunday 19 September
- Amended Great Western Railway service to / from Brighton from Monday 20 to Friday 24 September
- Amended 22:48 London Paddington to Swansea service from Monday 20 to Thursday 23 September
- Amended overnight service between London Paddington and Plymouth / Penzance on Wednesday 22 September
- Amended late night / early morning service between Reading and Gatwick Airport from Monday 20 to Friday 24 September
- Amended late night trains in the Gloucester area from Monday 20 to Thursday 23 September
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