Great Western Railway (GW)

11/06/2019 09:42:33
http://www.gwr.com

Information last updated 18 July 2019 06:36

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Bank Holidays and Christmas Day.) 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

06:00 - 23:00 (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service through Westbury until 08:25 on Sunday 6 October
Amended late night Great Western Railway trains from Monday 7 to Thursday 10 October
Amended 01:00 London Paddington to Reading service on Sunday 6 October
Amended service in the Worcester area on Saturday 5 and Sunday 6 October
Amended service to and from London Paddington on Sunday 6 October
Buses replace trains between Bristol Temple Meads and Taunton on Sunday 6 October
Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
Amended 23:49 Didcot Parkway to London Paddington service on Saturday 5 October
Amended 22:00 London Paddington to Cardiff Central service on Saturday 5 October
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 5 October
Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 06 October
Amended late night local service between London Paddington and Reading from Monday 30 September to 3 October
Buses replace late night trains at Burnham and Taplow from Monday 30 September to Thursday 3 October
Amended 23:20 Bristol Temple Meads to Frome service from Monday 30 September to Thursday 3 October
Amended late night service between Swindon and Bristol Temple Meads from Monday 30 September to Thursday 3 October
Amended 21:15 London Paddington to Swansea service from Monday 30 September to Thursday 3 October
Amended late evening service between Taunton and Exeter St Davids on Wednesday 2 and Thursday 3 October
Buses replace late night trains to / from Pangbourne from Monday 30 September to Friday 4 October
Amended 04:31 Reading to Gatwick Airport service on Friday 19 July
Amended train service to / from London Paddington on Sunday 29 September
Amended 01:00 London Paddington to Reading service on Sunday 29 September
Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 29 September
Buses replace trains between Salisbury and Southampton Central / Eastleigh on Sunday 29 September
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
Buses replace trains between Twyford and Henley-on-Thames on Sunday 29 September
Reduced service between Portsmouth Harbour and Brighton on Saturday 28 and Sunday 29 September
Amended evening trains in the Cardiff Central area on Saturday 28 September
Amended 23:49 Didcot Parkway to London Paddington service on Saturday 28 September
Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 28 and all day on Sunday 29 September
Amended overnight / early morning services between Slough and Reading from Tuesday 1 to Friday 4 October
Amended 03:51 Oxford to Reading service from Tuesday 1 to Friday 4 October
Buses replace trains to / from Burnham / Taplow during the evening of Saturday 28 and all day on Sunday 29 September
Buses replace evening / morning trains to / from Pangbourne on Saturday 28 and Sunday 29 September
Buses replace trains between Bristol Temple Meads and Taunton on Saturday 28 and Sunday 29 September
Buses replace trains between Exeter St Davids and Exmouth on Sunday 22 September
Amended Great Western Railway service from / to London Paddington on Sunday 22 September
Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 22 September
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
Amended 22:00 London Paddington to Cardiff Central on Saturday 21 September
Buses replace trains between Salisbury and Southampton Central / Eastleigh on Saturday 21 and Sunday 22 September
Buses replace early morning trains to / from Burnham and Taplow on Saturday 21 September
Amended 23:49 Didcot Parkway to London Paddington on Saturday 21 September
Amended 23:30 London Paddington to Cardiff Central from Monday 23 to Thursday 26 September
Amended 00:01 Exmouth to Exeter St Davids service on Monday 23 September
Amended evening / morning services between Totnes and Plymouth on Monday 23 and Tuesday 24 September
Amended late night local service between London Paddington, Reading and Didcot Parkway on Friday 20 September
Amended overnight service between Exeter St Davids and Plymouth on Tuesday 17, Wednesday 18, and Thursday 19 September
Amended overnight service at Frome from Monday 16 until Thursday 19 September
Amended overnight service at Bristol from Monday 16 until Wednesday 18 September
Buses replace evening / early morning trains to / from Burnham and Taplow from Monday 16 to Wednesday 18 September
Buses replace trains between Exeter St Davids and Exmouth on Sunday 15 September
Buses replace late night trains between Twyford and Henley-on Thames on Saturday 14 September
Amended 23:10 Bristol Temple Meads to Frome on Saturday 14 September
Amended 00:01 Exmouth to Exeter St Davids on Monday 16 September
Buses replace trains between Maidenhead and Marlow after 20:35 on Saturday 14 and all day on Sunday 15 September
Amended overnight service between London Paddington and Reading from Monday 16 until Wednesday 18 September
Revised 04:07 Didcot Parkway to Reading service on Monday 16 September
No trains at Windsor & Eton Central on Sunday 15 September
Buses replace trains between Blackwater and Reading on Sunday 15 September
Amended Great Western Railway trains between Newport and Bridgend on Saturday 7 September
Reduced service at Burnham / Taplow on Saturday 14 and Sunday 15 September
Buses replace evening trains to / from Pangbourne on Saturday 14 and Sunday 15 September
Reduced service at Cardiff Central on Saturday 14 and Sunday 15 September
Amended overnight Great Western Railway trains from Monday 9 to Friday 13 September
Buses replace trains to and from Portsmouth Harbour on Sunday 8 September until 16:00
Amended Great Western Railway service to and from London Paddington on Sunday 8 September
Amended service between Reading and Newbury / Bedwyn on Sunday 8 September until 10:00
Buses replace trains between Reading and Basingstoke on Sunday 8 September until 08:50
Amended 20:45 and 21:33 London Paddington to Swansea on Sunday 8 September
Amended service between Bristol Temple Meads and Avonmouth / Filton Abbey Wood from 20:30 each night from Monday 9 until Wednesday 11 September
Amended late night service between Dawlish and Exeter St Davids on Monday 9 and Tuesday 10 September
Buses replace trains between Cardiff Central and Pye Corner / Cwmbran / Bristol on Sunday 8 September until 14:00
Amended 06:00 Gloucester to Worcester Shrub Hill on Monday 9 September
Buses replace trains between Didcot Parkway and Oxford on Sunday 8 September until 13:00
Buses replace trains between Reigate and Redhill / Gatwick Airport on Sunday 8 September
Buses replace trains between Clifton Down and Severn Beach on Sunday 8 September until 10:30
Amended 22:20 and 22:50 London Paddington to Oxford service on Saturday 7 September
Amended 22:00 London Paddington to Cardiff Central on Saturday 7 September
Amended 23:35 Reading to Gatwick Airport services on Saturday 7 September
Amended service in the Gloucester area on Sunday 8 September
Amended 22:41 Swindon to Gloucester service on Saturday 7 September
Retimed Great Western Railway service between Reading and Basingstoke until approximately 15:00 on Sunday 1 September
Buses replace trains between Twyford and Henley-on-Thames on Sunday 1 September
Retimed service between Maidenhead and Marlow from 15:00 on Sunday 1 September
Amended service between London Paddington and Reading / Bedwyn on Sunday 1 September
Buses replace trains between Oxford and Didcot Parkway on Sunday 1 September
Amended service between Barnham / Littlehampton and Brighton on Saturday 31 August and Sunday 1 September
Amended late night service from 22:30 between London Paddington and Reading on Saturday 31 August
Amended early morning service between Bristol Parkway and Severn Tunnel Junction on Sunday 1 September
Amended service between Exeter St Davids and Dawlish Warren from Monday 2 to Thursday 5 September
Amended late night Great Western Railway service between Reading and Didcot Parkway on Friday 6 September
Amended 23:27 Cardiff Central to Bristol Temple Meads service on Monday 2 and Tuesday 3 September
Amended overnight Great Western Railway service between London Paddington and Reading from Monday 2 to Thursday 5 September
Amended late night service between Reading and Didcot Parkway on Monday 2 September
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 25 August
No trains at Newport until 14:00 on Sunday 25 August
Amended late night service between between Exeter St Thomas and Exeter St Davids on Wednesday 28 and Thursday 29 August
Amended 22:00 London Paddington to Cardiff Central on Saturday 24 August
Amended late night service between Exeter St Davids and Exmouth from Monday 26 to Friday 30 August
Amended midweek late night / early morning Great Western Railway services from Monday 26 to Friday 30 August
Reduced service at Burnham / Taplow on Saturday 24 and Sunday 25 August
Buses replace evening trains to / from Pangbourne on Saturday 24 and Sunday 25 August
Amended Great Western Railway service from London Paddington on Sunday 18 August
Amended early morning service between Plymouth and Exeter St Davids from Tuesday 20 until Friday 23 August
Amended overnight service between Bridgend and Swansea on Tuesday 20 and Wednesday 21 August
Buses replace late night trains between Guildford and Redhill from Monday 19 until Thursday 22 August
Buses replace evening trains to / from Pangbourne on Sunday 18 August
Amended late night service between Swindon and Cheltenham Spa from Monday 19 until Thursday 22 August
Amended late night service at Bristol Temple Meads from Monday 19 until Thursday 22 August
Amended midweek service between Didcot Parkway and London Paddington from Monday 19 until Friday 23 August
Amended early morning Great Western Railway services at Cardiff Central on Sunday 18 August
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 18 August
Buses replace late night trains to / from Pangbourne on Saturday 17 August
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 12 to Thursday 15 August
Amended 23:30 London Paddington to Cardiff Central service from Monday 12 to Thursday 15 August
Amended morning / evening trains to / from London Paddington on Monday 12, Tuesday 13 and Thursday 15 August
Amended late night / early morning services in the Newport area on Saturday 10 and Sunday 11 August
Amended services to / from London Paddington on Sunday 11 August
Retimed services between Twyford and Henley-on-Thames from 10:00 until 20:00 on Sunday 11 August
No trains to / from Burnham / Taplow after 21:05 on Saturday 10 and all day on Sunday 11 August
Buses replace trains between Maidenhead and Marlow after 20:35 on Saturday 10 and all day on Sunday 11 August
Amended evening / morning trains to / from Gloucester on Saturday 10 and Sunday 11 August
Buses replace trains between Clifton Down and Severn Beach on Sunday 4 August
Amended overnight / early morning Great Western Railway trains to / from Westbury from 23:00 Saturday 3 to 09:00 Sunday 4 August
Amended trains to / from London Paddington from 22:30 Saturday 3 and all day Sunday 4 August
Buses replace late night trains at Pangbourne on Saturday 3 August
Amended Great Western Railway trains at Gloucester from 23:00 Saturday 3 until 10:55 Sunday 4 August
Buses replace evening / morning trains to / from Pangbourne from Monday 5 to Friday 9 August
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 5 to Thursday 8 August
Amended late night / early morning Great Western Railway service from Monday 5 to Friday 9 August
Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
Buses replace trains between Clifton Down and Severn Beach on Sunday 28 July
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 29 July to Thursday 1 August
Amended late night Great Western Railway service through Bristol Temple Meads from Monday 29 July to Thursday 1 August
Amended Great Western Railway services at Reading until 10:05 on Sunday 28 July
Amended Great Western Railway service to / from London Paddington on Sunday 28 July
Buses replace evening / morning trains between Bedwyn / Newbury and Reading from Monday 29 July to Friday 2 August
Buses replace early morning trains to / from Burnham and Taplow on Saturday 27 July
Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
Buses replace evening trains to / from Burnham / Taplow on Friday 26 July
Amended trains in the London Paddington / Reading area from Tuesday 23 July to Thursday 25 July
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 22 to Wednesday 24 July
Retimed trains from London Paddington on Sunday 21 July
Amended evening / morning trains between Newport and Cardiff Central on Saturday 20 and Sunday 21 July
Buses replace trains between Marlow and Maidenhead after 23:00 on Saturday 20 and all day on Sunday 21 July
Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
Revised late evening service between Reading and Didcot Parkway on Saturday 20 and Sunday 21 July
Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
Revised 23:30 London Paddington to Cardiff Central service on Friday 26 July
Amended late night service between Reading and Didcot Parkway on Friday 26 July
Amended trains at Burnham, Taplow and Maidenhead from 22:30 Saturday 20 and all day Sunday 21 July
Amended 20:30 Cardiff Central to Portsmouth Harbour from Monday 22 to Thursday 25 July
Amended 23:20 Bristol Temple Meads to Frome service on Monday 22 July
Revised 05:02 Reading to London Paddington service on Monday 22 July
Revised 04:07 Didcot Parkway to Reading service on Monday 22 July