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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- [email protected]
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.
To buy standard tickets visit our website www.gwr.com or use our app.
Opening hours06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service to / from Southampton Central on Saturday 19 and Sunday 20 February
- Buses replace trains between Bristol Temple Meads and Bristol Parkway / Severn Beach from Saturday 19 to Sunday 28 February
- Buses replace trains between Guildford and Shalford on Sunday 20 February
- Amended morning Great Western Railway services between Swansea and Cardiff Central on Sunday 20 February
- Amended late night trains through Didcot Parkway from Monday 21 to Thursday 24 February
- Amended trains to / from London Paddington from 22:15 on Saturday 19 and on Sunday 20 February
- Buses replace morning / evening trains to / from Burnham / Taplow on Sunday 20 February
- Amended late night services through Bristol Temple Meads from Monday 21 to Thursday 24 February
- Amended 00:45 Oxford to Reading service on Saturday 19 February
- Buses replace trains between Crediton and Okehampton / Barnstaple from Saturday 19 to Sunday 27 February
- Amended late night / early morning GWR service to / from Gatwick Airport from Monday 21 to Friday 25 February
- Amended 20:48 and 22:48 London Paddington to Swansea trains from Monday 21 to Thursday 24 Februay
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 21 to Thursday 24 February
- Amended late night service through Worcester Shrub Hill from Monday 21 to Thursday 24 February
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 19 and Sunday 20 February
- Amended late night service between Henley-on-Thames and Twyford from Monday 14 to Thursday 17 February
- Amended services to / from London Paddington on Sunday 13 February
- Amended late night services between London Paddington and Reading on Saturday 12 February
- Amended evening services between Plymouth and Newton Abbot from Monday 14 to Thursday 17 February
- Amended 05:34 Bedwyn to London Paddington service from Tuesday 15 to Friday 18 February
- Amended early morning services between Reading and Redhill / Gatwick Airport from Monday 14 to Friday 18 February
- Amended evening / morning trains in the Cardiff Central area from Monday 14 to Friday 18 February
- Amended evening trains in the Westbury area from Monday 14 to Thursday 17 February
- Amended 00:18 Henley-on-Thames to Reading service from Tuesday 15 to Friday 18 February
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 14 to Friday 18 February
- Buses replace evening / morning trains to / from Pangbourne from Monday 14 to Friday 18 February
- Amended 20:43 and 21:43 London Paddington to Swansea service on Sunday 13 February
- Amended GWR morning service through Westbury on Sunday 13 February
- Amended 21:45 London Paddington to Worcester Shrub Hill on Sunday 13 February
- Amended early morning service to / from Bedwyn on Saturday 12 February
- Amended 23:11 Bristol Temple Meads to Frome service on Saturday 12 February
- Buses replace trains between Reading and North Camp on Saturday 12 and Sunday 13 February
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 12 and Sunday 13 February
- Amended early morning service from Oxford on Monday 14 February
- Amended 23:45 London Paddington to Penzance service on Friday 18 February
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Friday 18 February
- Amended 23:30 Cardiff Central to Bristol Temple Meads from Monday 31 January to Wednesday 2 February
- Amended services to / from London Paddington on Sunday 23 January
- Amended 23:45 London Paddington to Penzance on Friday 11 February
- Amended late night service between Newbury and Bedwyn on Friday 11 February
- Buses replace trains between Salisbury / Romsey and Southampton Central on Saturday 5 and Sunday 6 February
- Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 6 February
- Amended early morning services between Reading and Redhill / Gatwick Airport from Wednesday 9 to Friday 11 February
- Amended 22:48 London Paddington to Swansea on Wednesday 9 and Thursday 10 February
- Amended 03:46 Swansea to London Paddington from Tuesday 8 to Friday 11 February
- Amended evening trains in the Swindon / Chippenham area on Sunday 6 February
- Amended 23:20 Gatwick Airport to Reading from Tuesday 8 to Thursday 10 February
- Amended morning services between Warminster and Westbury on Sunday 6 February
- Amended services between Plymouth and Newton Abbot from Monday 7 to Thursday 10 February
- No Great Western Railway services between Redhill and Gatwick Airport on Saturday 5 and Sunday 6 February
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 5 February
- Amended 00:45 Oxford to Reading service on Saturday 5 February
- Amended late night services in the Bristol Temple Meads area from Monday 7 to Thursday 10 February
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 5 and Sunday 6 February
- Buses replace late night / early morning trains between Reading and Bedwyn from Monday 7 to Friday 11 February
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 7 and Tuesday 8 February
- Amended Great Western Railway services to / from London Paddington on Sunday 16 January
- Amended 22:02 London Paddington to Plymouth service on Thursday 23 December
- Amended 22:02 London Paddington to Plymouth on Wednesday 15 and Thursday 16 December
- Amended 22:02 London Paddington to Plymouth from Monday 6 to Thursday 9 December
- Amended 22:02 London Paddington to Plymouth from Monday 29 November to Thursday 2 December
- Buses replace trains between Portsmouth & Southsea and Portsmouth Harbour on Sunday 30 January
- Buses replace trains between Reading / Didcot Parkway and Swindon on Saturday 29 and Sunday 30 January
- Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 30 January
- Amended services between Salisbury and Warminster on Sunday 30 January
- Amended services between Swindon and Chippenham on Sunday 30 January
- Amended late night / early morning services through Teignmouth on Saturday 29 and Sunday 30 January
- Amended early morning services to / from Brighton on Saturday 29 January
- Amended evening services between Plymouth and Newton Abbot from Monday 31 January to Thursday 3 February
- Amended Great Western Railway services between London Paddington and Newbury / Bedwyn on Saturday 29 and Sunday 30 January
- Amended services between Gloucester and Bristol Temple Meads on Saturday 29 and Sunday 30 January
- Amended late night / early morning London Paddington to Swansea service from Monday 31 January to Friday 4 February
- Amended 23:45 London Paddington to Penzance service on Friday 4 February
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 4 February
- Amended late night / early morning service at Burnham and Taplow from Monday 31 January to Friday 4 February
- Amended late night / early morning service between London Paddington / Didcot Parkway and Oxford on Monday 31 January to Friday 4 February
- Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 31 January to Thursday 3 February
- Amended service to / from Pangbourne on Sunday 23 January
- Amended late night service to / from Burnham on Sunday 23 January
- Amended early morning service to / from Basingstoke on Sunday 23 January
- Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 23 January
- Amended early morning trains in the Exeter St Davids area on Sunday 23 January
- Amended evening trains in the Tiverton Parkway area from Monday 10 to Thursday 13 January
- Amended Great Western Railway services to / from London Paddington on Sunday 9 January
- Buses replace trains between Reading / Didcot Parkway and Swindon on Saturday 22 and Sunday 23 January
- Amended services between London Paddington and Bristol Temple Meads / Cardiff Central on Saturday 22 January
- Buses replace trains between Reading / Didcot Parkway and Swindon on Saturday 15 and Sunday 16 January
- Amended evening services between Plymouth and Newton Abbot from Monday 24 to Thursday 27 January
- Amended evening trains in the Teignmouth area on Saturday 22 January
- Amended service between Reading and Newbury / Bedwyn on Saturday 22 and Sunday 23 January
- Amended evening trains in the Gloucester area from Monday 24 to Thursday 27 January
- Amended 04:10 Didcot Parkway to Reading service on Monday 24 January
- Amended 00:45 Oxford to Reading service on Saturday 22 January
- Amended late night / early morning service to / from Burnham and Taplow on Saturday 22 January
- Amended late night Great Western Railway services in the Exeter St Davids area from Tuesday 4 to Thursday 6 January
- Amended early morning service between Gatwick Airport and Redhill / Reading from Monday 3 to Friday 7 January
- Amended late night Great Western Railway services in the Taunton area on Monday 3 January
- Amended early morning services between Reading and Gatwick Airport on Sunday 2 January
- Amended 00:12 Marlow to Maidenhead on Sunday 2 January
- Amended evening services between Plymouth and Newton Abbot from Monday 17 to Thursday 20 January
- Buses replace trains between St Austell / Par and Newquay from Friday 21 to Thursday 27 January
- Amended 05:34 Bedwyn to London Paddington service from Tuesday 18 to Friday 21 January
- Amended evening / morning trains in the Cardiff Central area from Monday 17 to Friday 21 January
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 17 to Thursday 20 January
- Amended evening services between Swindon and Bristol Temple Meads from Monday 17 to Thursday 20 January
- Amended evening trains in the Westbury area from Monday 17 to Thursday 20 January
- Amended 00:18 Henley-on-Thames to Reading service from Tuesday 18 to Friday 21 January
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 17 to Friday 21 January
- Buses replace evening / morning trains to / from Pangbourne from Monday 17 to Friday 21 January
- Amended evening trains to / from Barnstaple from Monday 17 to Wednesday 19 January
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 17 and Tuesday 18 January
- Amended evening / morning services in the Cheltenham Spa area from Monday 17 to Wednesday 19 January
- Buses replace evening / morning trains to / from Burnham on Sunday 16 January
- Amended trains between Oxford and Didcot Parkway after 11:00 on Sunday 16 January
- Buses replace trains between Reading and North Camp / Guildford on Saturday 15 and Sunday 16 January
- Amended evening / morning trains in the Exeter St Davids area on Saturday 15 and Sunday 16 January
- Amended evening trains in the Teignmouth area on Saturday 15 January
- Buses replace trains between Fratton and Portsmouth Harbour from Saturday 15 until Sunday 23 January
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 15 January
- Amended service between Reading and Newbury / Bedwyn on Saturday 15 and Sunday 16 January
- Buses replace trains between Newton Abbot and Paignton on Saturday 15 and Sunday 16 January
- Buses replace trains between Reading and Bracknell / Guildford on Sunday 9 January
- Amended late night / early morning service through Teignmouth on Saturday 8 and Sunday 9 January
- Amended early morning service to / from Burnham and Taplow on Saturday 8 January
- Buses replace trains between Newton Abbot and Paignton on Saturday 8 and Sunday 9 January
- Buses replace trains between Salisbury and Southampton Central on Saturday 8 and Sunday 9 January
- Amended service to / from Bristol Parkway on Saturday 8 and Sunday 9 January
- Amended late night services to / from London Paddington from Monday 10 to Friday 14 January
- Amended early morning 07:27 London Paddington to Didcot Parkway service on Sunday 2 January
- Amended evening trains in the Exeter St Davids area from Monday 20 to Wednesday 22 December
- Buses replace morning trains between Worcester Shrub Hill and Gloucester / Cheltenham Spa on Wednesday 8 and Thursday 9 December
- Amended 23:33 Reading to Gatwick Airport on Monday 3 to Thursday 6 January
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 3 to Friday 7 January
- Amended 05:00 service from Oxford to Didcot Parkway on Monday 3 January
- Amended 23:45 Bristol Temple Meads to Frome service from Monday 3 to Thursday 6 January
- Amended trains in the Winchester / Southampton / Bournemouth area on Saturday 1 and Sunday 2 January
- Amended 23:03 Reading to Gatwick Airport service on Sunday 2 January
- Amended early morning Swansea to London Paddington service on Sunday 2 January
- Amended morning trains in the Westbury area on Sunday 2 January
- Buses replace evening / morning trains to / from Burnham on Sunday 2 January
- Amended 21:45 London Paddington to Worcester Shrub Hill service on Sunday 2 January
- Buses replace evening trains to / from Pangbourne on Sunday 2 January
- Amended evening / morning services in the Dawlish area on Saturday 1 and Sunday 2 January
- Amended 23:11 Bristol Temple Meads to Frome service on Saturday 1 January
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 1 January
- Amended services via Bristol Temple Meads from Monday 27 to Friday 31 December
- Amended 00:17 Reading to Newbury from Tuesday 28 to Friday 31 December
- Buses replace trains between Reading and Bedwyn from Monday 27 to Thursday 30 December
- Amended service at Bristol Parkway from Monday 27 to Friday 31 December
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 27 and Tuesday 28 December
- Amended service between Truro and Falmouth Docks from Monday 13 to Thursday 16 December
- Amended 22:36 Worcester Shrub Hill to Bristol Temple Meads from Monday 13 to Thursday 16 December
- Amended 23:50 London Paddington to Penzance service on Sunday 12 December
- Amended late night / early morning service between Cardiff Central and Bridgend from Monday 20 to Friday 24 December
- Amended late night / early morning service at Burnham and Taplow from Monday 20 to Friday 24 December
- Amended late night service between Reading and Didcot Parkway from Monday 20 to Thursday 23 December
- Amended 20:43 and 21:43 London Paddington to Swansea services on Sunday 19 December
- Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 19 December
- Amended late night service / early morning service between Exeter St Davids and Plymouth / Paignton on Saturday 18 and Sunday 19 December
- Amended late night / early morning service between Hayes & Harlington and Reading on Saturday 18 and Sunday 19 December
- Amended 23:34 Reading to Gatwick Airport on Saturday 11 December
- Buses replace trains between St Erth and St Ives from Tuesday 14 to Thursday 16 December
- Amended late night / early morning service through Reading from Tuesday 14 to Friday 17 December
- Buses replace trains between Truro and Penzance from Monday 13 to Thursday 16 December
- Amended 22:48 London Paddington to Swansea service from Monday 13 to Thursday 16 December
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 13 to Thursday 16 December
- Buses replace trains between Guildford and Gatwick Airport on Sunday 12 December
- Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Saturday 11 and Sunday 12 December
- Amended late night / early morning Great Western Railway service between Exeter St Davids and Newton Abbot on Saturday 11 and Sunday 12 December
- Amended late night Great Western Railway service between London Paddington and Reading on Saturday 11 December
- Amended service between Newbury and Westbury from 16:30 on Saturday 11 and on Sunday 12 December
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 10 December
- Amended 04:56 Cheltenham Spa to London Paddington service on Wednesday 8 and Thursday 9 December
- Amended 21:28 London Paddington to Cheltenham Spa service on Tuesday 7 and Wednesday 8 December
- Amended evening / morning Great Western Railway services to / from Gatwick Airport from Monday 6 to Friday 10 December
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 6 to Thursday 9 December
- Buses replace late night trains to / from Chippenham / Bath Spa from Monday 6 to Thursday 9 December
- Buses replace late night trains to / from Burnham / Taplow on Friday 10 December
- Buses replace trains to / from Burnham / Taplow from Monday 6 to Friday 10 December
- Buses replace late night trains to / from Barnstaple from Monday 6 to Wednesday 8 December
- Amended early morning trains between Oxford and Didcot Parkway on Monday 6 December
- Amended evening / morning trains in the Westbury area from Monday 6 to Friday 10 December
- Amended morning trains to / from Marlow on Sunday 5 December
- Buses replace trains between Swansea and Milford Haven / Fishguard Harbour / Pembroke Dock on Sunday 5 December
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 5 December
- Amended evening trains in the Dawlish area on Saturday 4 and Sunday 5 December
- Amended 23:28 Bath Spa to Frome service on Saturday 4 December
- Amended trains to / from London Paddington on Saturday 4 and Sunday 5 December
- Buses replace late night trains to / from Pangbourne on Saturday 4 and Sunday 5 December
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 4 December
- Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
- Amended late night service through Didcot Parkway from Monday 29 November to Thursday 2 December
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 29 November until Thursday 2 December
- Amended late night services between London Paddington and Reading from Monday 29 November until Thursday 2 December
- Buses replace trains between Yeovil Pen Mill and Weymouth from Thursday 18 November to Friday 3 December
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