Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 19 March 2020 18:07

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended late evening Great Western Railway trains from Monday 15 to Thursday 18 June
Amended morning services in the Westbury area on Sunday 14 June
Buses replace trains between Reigate and Redhill / Gatwick Airport on Sunday 14 June
Amended trains between Cosham and Havant on Sunday 14 June
Buses replace morning trains between Carmarthen / Swansea and Bridgend / Cardiff Central on Sunday 14 June
Buses replace early morning trains between Reading and Basingstoke on Sunday 14 June
Amended train services between Bristol and Gloucester / Swindon on Sunday 14 June
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 13 June
Amended 00:45 Oxford to Reading service on Saturday 13 June
Amended 03:54 Oxford to Reading service on Monday 25 May
Amended 03:54 Oxford to Reading service on Monday 18 May
No Great Western Railway or Southern services at Eastleigh until further notice
Buses replace trains between Gloucester / Patchway and Bristol Temple Meads on Sunday 7 June
Buses replace trains between Warminster / Andover and Southampton Central / Gillingham on Saturday 6 and Sunday 7 June
Buses replace late night trains between Gloucester and Cheltenham Spa on Wednesday 10 June
Buses replace early morning trains between Worcester Shrub Hill and Cheltenham Spa from Tuesday 9 to Friday 12 June
Amended evening trains between Swindon and Bristol Temple Meads from Monday 8 to Thursday 11 June
Amended 20:48 London Paddington to Swansea service from Monday 8 to Thursday 11 June
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 8 to Friday 12 June
Buses replace late night / early morning trains to / from Pangbourne from Monday 8 to Friday 12 June
Amended 04:56 Cheltenham Spa to London Paddington service on Thursday 11 June
Amended late night trains between Bristol Temple Meads and Westbury on Wednesday 10 and Thursday 11 June
Amended early morning trains in the Exeter St Davids area on Monday 8 June
Amended late night trains between Bristol Temple Meads and Westbury on Monday 8 June
Amended 03:54 Oxford to Reading service on Monday 8 June
No late night / early morning trains at Pangbourne on Saturday 6 and Sunday 7 June
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 6 and Sunday 7 June
Buses replace trains between Bristol Temple Meads / Bristol Parkway and Newport before 15:45 on Sunday 31 May
Amended morning trains in the Bristol Temple Meads area on Sunday 31 May
Amended evening services between Swindon and Bristol Parkway from Monday 1 to Thursday 4 June
Amended 06:03 Reading to Gatwick Airport service on Sunday 31 May
Buses replace trains to / from Southampton Central before 09:00 on Sunday 31 May
Amended 19:23 Portsmouth Harbour to Cardiff Central service on Saturday 30 May
Buses replace early morning trains to / from Burnham / Taplow on Saturday 30 May
Amended 00:45 Oxford to Reading service on Saturday 30 May
Amended service between Portsmouth Harbour / Littlehampton and Brighton on Sunday 24 May
Amended morning trains between Warminster and Westbury on Sunday 24 May
Amended Great Western Railway service to / from Bristol Temple Meads on Sunday 24 May
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 23 May
No late night / early morning trains at Burnham or Taplow on Saturday 23 and Sunday 24 May
No late night / early morning trains at Pangbourne on Saturday 23 and Sunday 24 May
Amended late night / early morning trains in the Exeter area from Tuesday 26 to Friday 29 May
Amended 23:34 London Paddington to Didcot Parkway service on Friday 29 May
Amended 23:32 London Paddington to Cardiff Central from Tuesday 26 to Wednesday 27 May
Amended evening trains between Henley-on-Thames and Twyford from Monday 25 to Thursday 28 May
Amended late night / early morning train services between Didcot Parkway and Oxford from Monday 25 to Friday 29 May
Amended 23:45 Bristol Temple Meads to Frome service from Monday 25 to Thursday 28 May
Buses replace trains between Eastleigh and Fareham on Saturday 23 to Friday 29 May
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 25 to Friday 29 May
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 25 and Tuesday 26 May
Amended late night / early morning trains in the Exeter area on Sunday 24 and Monday 25 May
Buses replace trains between Reading and Basingstoke before 08:30 on Sunday 17 May
Buses replace trains between Twyford and Henley-on Thames before 09:30 on Sunday 17 May
Amended service through Cardiff Central on Sunday 17 May
Amended 00:45 Oxford to Reading service on Saturday 16 May
Amended 04:53 Bristol Temple Meads to London Paddington from Tuesday 19 to Friday 22 May
Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 18 to Thursday 21 May
Amended late night Great Western Railway service through Cardiff Central from Monday 18 to Thursday 21 May
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 18 to Friday 22 May
Reduced train services to / from Guildford on Saturday 16 and Sunday 17 May
Buses replace late night / early morning trains to / from Burnham / Taplow from Saturday 9 to Sunday 10 May
Amended 23:28 London Paddington to Didcot Parkway service on Saturday 9 May
Buses replace early morning trains between Reading and Basingstoke on Sunday 10 May
Amended 08:10 Reading to Newbury service on Sunday 10 May
Buses replace late night / early morning trains between Neath and Swansea from Monday 11 to Friday 15 May
Amended trains to / from Henley-on-Thames from Monday 11 to Thursday 14 May
Buses replace late night / early morning trains between Didcot Parkway and Oxford from Monday 11 to Friday 15 May
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 11 to Friday 15 May
Buses replace late night / early morning trains to / from Pangbourne from Monday 11 to Friday 15 May
Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 11 to Thursday 14 May
Reduced service to / from Cardiff Central from 23:00 Thursday 7 to Sunday 10 May
Amended morning trains between Warminster and Westbury on Sunday 3 May
Buses replace trains between Barnham and Portsmouth Harbour on Sunday 3 May
Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 2 and Sunday 3 May
Amended late night trains between Didcot Parkway and Bristol Parkway from Monday 4 to Friday 8 May
Amended 23:42 Swindon to Cheltenham Spa from Monday 4 to Thursday 7 May
Amended Great Western Railway 21:21 Bristol Parkway to Portsmouth Harbour from Monday 4 to Wednesday 6 May
Buses replace early morning trains to / from Burnham / Taplow on Saturday 2 May
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 2 May
Amended 00:45 Oxford to Reading service on Saturday 2 May
No trains between Eastleigh and Southampton Central on Saturday 2 and Sunday 3 May
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads from Monday 4 to Thursday 7 May
Buses replace late night trains to / from Pangbourne on Friday 1 May
No overnight trains to / from Burnham or Taplow from Monday 27 April to Friday 1 May
Buses replace trains between Frome and Castle Cary / Taunton on Sunday 26 April
Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 25 and Sunday 26 April
Buses replace evening trains to / from Pangbourne on Saturday 25 April
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 25 and Sunday 26 April
Amended 03:46 Swansea to London Paddington service from Monday 27 to Thursday 30 April
Amended late night / early morning Great Western Railway service through Gomshall from Monday 27 April to Friday 1 May
Amended late night trains to / from Barnstaple from Monday 27 to Wednesday 29 April
Buses replace trains in the Guildford area on Saturday 25 and Sunday 26 April
Amended late night / early morning Great Western Railway service in the Exeter area from Monday 27 April to Friday 1 May
Amended late night / early morning Great Western Railway service in the Swindon area from Monday 27 to Thursday 30 April
Amended 23:32 London Paddington to Cardiff Central on Thursday 30 April
Amended late night service between Bridgend and Port Talbot Parkway on Thursday 30 April
Amended 23:32 London Paddington to Cardiff Central on Friday 1 May
Amended Great Western Railway service through Slough on Sunday 12 April
Amended 00:12 Marlow to Maidenhead on Sunday 12 April
The 23:58 Reading to London Paddington will not run on Saturday 11 April
Buses replace trains to / from Frome before 19:30 on Sunday 19 April
Amended 00:45 Oxford to Reading service on Saturday 18 April
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 19 April
Buses replace late night trains between Slough and Windsor & Eton Central on Sunday 19 April
Amended overnight Great Western Railway trains from Monday 20 to Friday 24 April
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 18 April
No trains between Patchway and Severn Tunnel Junction from Saturday 11 until Sunday 19 April
Amended services at Westbury from Friday 10 until Monday 13 April
Amended 23:45 Great Western Railway service between Bristol Temple Meads and Frome from Tuesday 14 until Thursday 16 April
Amended early morning Great Western Railway service between Reading and London Paddington on Monday 13 April
No overnight trains to / from Burnham or Taplow from Saturday 11 to Thursday 16 April
Buses replace overnight trains to / from Pangbourne from Saturday 11 to Friday 17 April
Amended trains in the Guildford area from Friday 10 to Sunday 19 April
Amendments to late night / early morning trains between Reading and Gatwick Airport from Tuesday 7 to Thursday 9 April
Amended late night / early morning Great Western Railway service through Taunton from Monday 6 to Thursday 9 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
Amended service in the Havant area on Sunday 5 April
Amended 08:26 Weston-super-Mare to London Paddington service on Sunday 5 April
Amended service between London Paddington and Cardiff Central on Sunday 5 April
Buses replace trains between Maidenhead and Marlow before 09:15 on Sunday 5 April
Amended late night / early morning Great Western Railway service through Cardiff Central from Monday 6 to Friday 10 April
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 6 to Friday 10 April
Amended service between Frome / Castle Cary and Taunton on Saturday 4 and Sunday 5 April
Buses replace early morning trains to / from Burnham / Taplow on Saturday 4 April
Amended 00:45 Oxford to Reading service on Saturday 4 April
Amended trains to / from Bedwyn on Saturday 4 April
Amended 23:18 Gatwick Airport to Reading service from Monday 6 to Wednesday 8 April
Amended late night / early morning service through Totnes from Monday 6 to Wednesday 8 April
Amended early morning Great Western Railway trains at Westbury on Sunday 29 March
Reduced train service to / from Guildford on Sunday 29 March
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 29 March
Amended services from / to London Paddington on Sunday 29 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 March
Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
No late night / early morning trains at Burnham or Taplow on Saturday 28 and Sunday 29 March
No late night / early morning trains at Pangbourne on Saturday 28 March
Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Saturday 28 and Sunday 29 March
Amended late night trains between London Paddington and Cardiff Central / Swansea on Wednesday 1 and Thursday 2 April
Amended 23:34 London Paddington to Didcot Parkway service on Friday 3 April
Reduced service between Castle Cary and Taunton from Monday 30 March to Friday 3 April
Buses replace trains between Crediton and Barnstaple from Monday 30 March to Sunday 5 April
Amended evening / morning services between Fratton and Portsmouth Harbour from Monday 30 March to Thursday 2 April
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 30 March to Friday 3 April
Buses replace late night / early morning services between Didcot Parkway and Oxford from Monday 30 March to Thursday 2 April
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 30 and Tuesday 31 March
Amended 23:45 Bristol Temple Meads to Frome service on Monday 30 and Tuesday 31 March
Buses replace trains between Castle Cary and Taunton from Saturday 14 March until Sunday 29 March