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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwr.feedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- gwr.lostproperty@gwr.com
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service to / from Bristol Temple Meads on Sunday 10 January
- Amended Great Western Railway service between Cardiff Central and Portsmouth Harbour / Brighton on Sunday 10 January
- Amended Great Western Railway service between Reading and Redhill / Gatwick Airport on Sunday 10 January
- Buses replace trains between Didcot Parkway and Swindon on Saturday 9 and Sunday 10 January
- Amended late night trains between Taunton and Exeter St Davids from Monday 11 to Thursday 14 January
- Amended 23:32 London Paddington to Cardiff Central service on Friday 15 January
- Buses replace trains between Penzance / St Erth and St Ives on Saturday 9 and Sunday 10 January
- Amended 00:26 Gatwick Airport to Redhill service from Monday 11 to Friday 15 January
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 9 January
- Amended 00:45 Oxford to Reading service on Saturday 9 January
- Buses replace trains between Reading and Basingstoke on Sunday 10 January
- Amended service between Guildford to Redhill from Monday 11 to Friday 15 January
- Buses replace trains between Penzance / St Erth and St Ives from Monday 11 to Friday 15 January
- Amended 22:48 London Paddington to Swansea service from Monday 11 to Wednesday 13 January
- Amended 23:42 Swindon to Gloucester service from Monday 11 to Thursday 14 January
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 11 to Thursday 14 January
- Buses replace late night / early morning trains to / from Pangbourne from Monday 11 to Friday 15 January
- Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 11 to Thursaday 14 January
- Amended 00:07 Basingstoke to Reading service on Monday 11 January
- Amended 23:34 London Paddington to Didcot Parkway service on Friday 8 January
- Buses replace late night trains between Crediton and Barnstaple on Wednesday 6 January
- Amended morning / evening trains to / from Henley-on-Thames on Tuesday 5 and Wednesday 6 January
- Buses replace trains between St Erth and St Ives from Monday 4 January to Sunday 7 February
- Amended evening trains in the Chippenham / Bath Spa area from Monday 4 to Thursday 7 January
- Amended 23:42 Swindon to Gloucester service from Monday 4 to Thursday 7 January
- Buses replace late night trains between Bristol Temple Meads and Westbury from Monday 4 until Thursday 7 January
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 4 to Friday 8 January
- Amended evening / morning services to / from Swansea from Monday 4 to Friday 8 January
- Buses replace late night trains to / from Burnham / Taplow on Saturday 2 and Sunday 3 January
- Amended 07:53 Swansea to London Paddington service on Sunday 3 January
- No trains between Par and Newquay on Sunday 27 December
- No Great Western Railway services to / from Gatwick Airport from Sunday 27 December to Sunday 10 January
- Buses replace trains between Fareham and Portsmouth Harbour from Friday 1 to Sunday 3 January
- No Great Western Railway services between Redhill and Gatwick Airport on Sunday 27 December
- Amended service in the Bristol Temple Meads area from Sunday 27 December to Sunday 10 January
- Amended 23:32 London Paddington to Cardiff Central service from Monday 28 to Wednesday 30 December
- Amended early morning / late night service between Reading and Gatwick Airport on Sunday 20 December
- Buses replace trains between Penzance / St Erth and St Ives on Sunday 20 December
- Amended early morning Great Western Railway service through Westbury until 09:30 on Sunday 20 December
- Retimed late night trains between Twyford and Henley-on-Thames on Tuesday 22 December
- Amended late night Great Western Railway London Paddington to South Wales services from Monday 21 to Wednesday 23 December
- Amended late night / early morning service to / from Burnham and Taplow from Monday 21 to Thursday 24 December
- Amended late night / early morning service between Reading and Gatwick Airport from Monday 21 to Thursday 24 December
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 21 and Tuesday 22 December
- Amended 23:45 Bristol Temple Meads to Frome service from Monday 21 to Wednesday 23 December
- Amended early morning / late night service to / from Pangbourne from Monday 21 to Thursday 24 December
- Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 20 December
- Amended Great Western Railway service from / to London Paddington on Sunday 20 December
- Buses replace trains between Didcot Parkway and Oxford until 13:20 on Sunday 20 December
- Amended 22:33 and 23:34 Reading to Gatwick Airport trains on Saturday 19 December
- Amended 23:28 Bath Spa and Frome on Saturday 19 December
- Buses replace late night trains to / from Burnham / Taplow on Saturday 19 and Sunday 20 December
- Amended late night trains between West Ealing and Greenford on Saturday 19 December
- Amended late night Great Western Railway trains from London Paddington on Saturday 19 December
- Reduced service to / from Pangbourne on Saturday 19 and Sunday 20 December
- Amended late night / early morning Great Western Railway service through Guildford from Monday 14 to Friday 18 December
- Amended late night / early morning Great Western Railway services through Cardiff Central from Monday 14 to Friday 18 December
- Amended evening trains in the Exeter St Davids area from Monday 14 to Thursday 17 December
- Amended 04:10 Didcot Parkway to Reading service on Monday 14 December
- Amended late night / early morning Great Western Railway service to / from Bedwyn on Monday 14 to Friday 18 December
- Buses replace trains between Penzance / St Erth and St Ives on Sunday 13 December
- Amended train services between Cardiff Central and Bridgend on Sunday 13 December
- Amended early morning service between Reading and Newbury on Sunday 13 December
- Amended 00:12 Marlow to Maidenhead on Sunday 13 December
- Buses replace trains between Reading and Basingstoke until 08:50 on Sunday 13 December
- Buses replace trains between Reigate and Redhill / Gatwick Airport on Saturday 12 and Sunday 13 December
- Amended service between Cosham and Southbourne on Saturday 12 and Sunday 13 December
- Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 12 and Sunday 13 December
- Amended 23:12 Bristol Temple Meads to Frome on Saturday 12 December
- Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 12 and Sunday 13 December
- Amended late night Great Western Railway trains from London Paddington on Saturday 12 December
- Reduced service to / from Pangbourne on Saturday 12 and Sunday 13 December
- Buses replace trains between Exeter St Davids and Exmouth before 12:30 on Sunday 6 December
- Amended train services between Cardiff Central and Bridgend on Sunday 6 December
- Amended 23:34 London Paddington to Didcot Parkway on Friday 11 December
- Amended morning trains in the Trowbridge / Warminster area on Sunday 6 December
- Buses replace overnight trains between Slough and Burnham / Taplow from Wednesday 9 to Friday 11 December
- Amended train services between Swindon and Westbury on Sunday 6 December
- Buses replace trains between Maidenhead and Marlow before 09:30 on Sunday 6 December
- Buses replace trains between Reading and Newbury / Bedwyn on Sunday 6 December
- Buses replace trains between Reading and Basingstoke on Sunday 6 December
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 5 December
- Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 5 and Sunday 6 December
- Buses replace late night / early morning trains to / from Pangbourne on Saturday 5 and Sunday 6 December
- Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December
- Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 29 November
- Amended 07:53 and 08:37 Swansea to London Paddington services on Sunday 29 November
- Amended Great Western Railway service through Westbury until 08:40 on Sunday 29 November
- Amended Great Western Railway service from / to London Paddington until 13:00 on Sunday 29 November
- No trains between Reading and Newbury / Bedwyn on Sunday 29 November
- Amended late night / early morning service to and from Penzance from Friday 4 to Saturday 5 December
- Buses replace trains between Reading and Basingstoke on Sunday 29 November
- Amended 23:42 Swindon to Gloucester service from Monday 30 November to Thursday 3 December
- Amended late night service to Bristol Temple Meads on Saturday 28 November
- Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads from Monday 30 November to Thursday 3 December
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 28 November
- Amended service through Salisbury on Saturday 28 and Sunday 29 November
- Amended late night Great Western Railway trains from London Paddington on Saturday 28 November
- Amended 00:45 Oxford to Reading service on Saturday 28 November
- Amended early morning / late night Great Western Railway service from Monday 23 to Friday 27 November
- Amended Great Western Railway service from / to London Paddington on Sunday 22 November
- Amended early morning Great Western Railway service from / to London Paddington on Sunday 22 November
- Buses replace trains between North Camp and Redhill / Gatwick Airport on Sunday 22 November
- Amended Great Western Railway late night trains to / from London Paddington on Saturday 21 November
- Amended service through Southampton Central on Saturday 21 and Sunday 22 November
- Amended 21:50 London Paddington to Worcester Shrub Hill service from Tuesday 17 until Thursday 19 November
- Buses replace trains between Plymouth and Gunnislake from Monday 16 until Thursday 19 November
- Buses replace trains between Reading and Guildford on Sunday 15 November
- Buses replace trains between Bridgend and Cardiff Central via Pontyclun on Sunday 15 November
- Retimed Great Western Railway service between Cardiff Cental and Newport until 10:00 on Sunday 15 November
- Buses replace trains between Barnham / Littlehampton and Brighton on Saturday 14 and Sunday 15 November
- Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 14 November
- Buses replace trains between Westbury / Frome and Castle Cary on Saturday 14 and Sunday 15 November
- No early morning / late night trains at Burnham or Taplow on Saturday 14 and Sunday 15 November
- Buses replace trains between Bourne End and Marlow from Saturday 14 until Sunday 29 November
- Revised service between London Paddington and Ealing Broadway from 21:00 on Saturday 14 until 13:00 on Sunday 15 November
- Revised morning / night service between Reading and Didcot Parkway on Saturday 14 November
- Revised service through Weston-super-Mare on Sunday 15 November
- Buses replace trains between Salisbury and Romsey on Saturday 7 and Sunday 8 November
- Reduced service to / from Pangbourne on Saturday 7 and Sunday 8 November
- Reduced service to / from Burnham and Taplow on Saturday 7 and Sunday 8 November
- Amended Great Western Railway trains between London Paddington and Reading / Didcot Parkway from 21:00 Saturday 7 and all day Sunday 8 November
- Buses replace trains between Exeter St Davids and Exmouth / Axminster on Sunday 8 November
- Buses replace trains between Cardiff Central and Bridgend via Pontyclun on Sunday 8 November
- Reduced service to / from Weston-super-Mare on Sunday 8 November
- Amended 23:34 London Paddington to Didcot Parkway service on Friday 13 November
- Buses replace trains between Liskeard and Looe on Saturday 7 November
- Amended late night / early morning trains between Redhill and Gatwick Airport from Monday 9 to Friday 13 November
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 9 to Friday 13 November
- Buses will replace trains between Liskeard and Looe on Monday 9 and Tuesday 10 November
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 9 and Tuesday 10 November
- Amended service between Taunton and Bristol Temple Meads on Sunday 1 November
- Buses replace trains between Bourne End and Marlow on Sunday 1 November
- Buses replace trains to / from Burnham / Taplow from 23:55 on Saturday 31 October and all day on Sunday 1 November
- Amended Great Western Railway services to / from London Paddington late on Saturday 31 October and all day on Sunday 1 November
- Buses replace morning / evening trains to / from Pangbourne on Saturday 31 October
- Amended late night service between Taunton and Plymouth on Wednesday 4 and Thursday 5 November
- Amended early morning service from Swansea to London Paddington from Monday 2 until Friday 6 November
- Buses replace trains between Avonmouth and Severn Beach on Saturday 31 October and Sunday 1 November
- Revised late night / early morning service between Reading and Gatwick Airport from Monday 2 to Friday 6 November
- Buses replace late night trains between Reading and Bedwyn on Monday 2, Wednesday 4 and Thursday 5 November
- Amended trains between Newport / Bristol Parkway and Bristol Temple Meads on Saturday 24 October
- Amended evening London Paddington to Plymouth services on Sunday 25 October
- Bridge replacement work between Bristol Parkway and Newport from Sunday 25 October to Friday 6 November
- Buses replace trains between Bristol Temple Meads and Avonmouth / Severn Beach from 19:30 on Friday 23 October until Sunday 25 October
- Amended train services to / from London Paddington on Sunday 25 October
- Buses replace late night / early morning trains to / from Pangbourne from Monday 26 to Friday 30 October
- Buses replace trains between Exeter St Davids and Exmouth on Sunday 25 October
- Buses replace trains between Reading and Basingstoke before 08:20 on Sunday 25 October
- Buses replace trains between Bourne End and Marlow on Sunday 25 October
- Amended late night trains between Twyford and Henley-on-Thames from Monday 26 to Thursday 29 October
- Buses replace trains between Oxford and Didcot Parkway on Sunday 25 October
- Buses replace overnight / early morning train to / from Burnham and Taplow from Monday 26 to Friday 30 October
- Amended 23:15 London Paddington to Oxford from Monday 26 to Thursday 29 October
- Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
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