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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- [email protected]
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.
To buy standard tickets visit our website www.gwr.com or use our app.
Opening hours06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 04:54 Westbury to London Paddington from Tuesday 17 to Friday 20 August
- Amended 23:50 London Paddington to Reading on Friday 17 September
- Amended 23:30 London Paddington to Didcot Parkway on Friday 17 September
- Amended late night / early morning service between Reading and Gatwick Airport from Monday 13 to Friday 17 September
- Amended 23:42 Swindon to Cheltenham Spa from Monday 13 to Thursday 16 September
- Amended 22:32 / 23:32 London Paddington to Bristol Temple Meads services from Monday 13 to Thursday 16 September
- Amended 21:23 Portsmouth Harbour to Bristol Temple Meads from Monday 13 to Thursday 16 September
- Bus replaces 23:45 Bristol Temple Meads to Frome from Monday 13 to Thursday 16 September
- Amended services between Henley-on-Thames and Twyford between 20:30 and 00:30 from Monday 13 and Thursday 16 September
- Amended service at Burnham and Taplow between 22:30 and 01:00 from Monday 13 to Friday 17 September
- Amended late night services between Exeter Central and Barnstaple on Monday 13 and Tuesday 14 September
- Buses replace trains between Reigate and Redhill / Gatwick Airport on Sunday 12 September
- Amended 09:29 / 09:55 services between Maidenhead and Marlow on Sunday 12 September
- Amended 23:34 Reading to Gatwick Airport on Saturday 11 September
- Buses replace trains between Salisbury and Southampton Central on Saturday 11 and Sunday 12 September
- Amended early morning trains in the Westbury / Newbury from Tuesday 29 June to Friday 2 July
- Amended late night Great Western Railway service via Didcot Parkway from Monday 6 until Thursday 9 September
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 6 until Thursday 9 September
- Amended early morning Great Western Railway service between Reading and Oxford on Monday 6 September
- Amended early morning service through Westbury on Sunday 5 September
- Amended Great Western Railway service from London Paddington until 13:00 on Sunday 5 September
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 5 September
- Amended 23:28 Bath Spa to Frome service on Saturday 4 September
- Amended evening / morning Great Western Railway services to / from Gatwick Airport from Tuesday 31 August to Friday 3 September
- Buses replace evening / morning trains to / from Pangbourne from Tuesday 31 August to Friday 3 September
- Buses replace evening / morning trains between Neath and Swansea from Monday 30 August to Friday 3 September
- Amended services to / from Henley-on-Thames from Monday 30 August to Friday 3 September
- Buses replace late night trains to / from Burnham / Taplow from Monday 30 August to Friday 3 September
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 30 and Tuesday 31 August
- Buses replace morning trains between Reading and Basingstoke on Sunday 29 August
- Amended morning trains between Reading and Newbury / Bedwyn on Sunday 29 August
- Amended 00:12 Marlow to Maidenhead service on Sunday 29 August
- Buses replace late night trains to / from Pangbourne on Sunday 29 August
- Amended 08:38 Reading to Didcot Parkway service on Sunday 29 August
- Buses replace late night trains to / from Burnham / Taplow on Saturday 28 and Sunday 29 August
- Amended late night / early morning services between Totnes and Plymouth from Tuesday 24 to Friday 27 August
- Amended 04:54 Westbury to London Paddington from Tuesday 24 to Friday 27 August.
- Amended 00:17 Reading to Newbury service from Tuesday 24 to Friday 27 August
- Amended overnight service at Long Easton on Tuesday 24 August
- Amended late night / early morning services between London Paddington and Swansea from Monday 23 to Friday 27 August
- Amended late night Great Western Railway services in the Bridgend area on Sunday 22 August
- Amended 03:46 Swansea to London Paddington service on Monday 23 August
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 21 August
- Amended 05:10 Gatwick Airport to Reading from Tuesday 20 to Friday 23 July
- Amended service between Exeter Central and Barnstaple from Monday 19 to Friday 23 July
- Amended service between London Paddington and Plymouth / Penzance from Monday 19 to Friday 23 July
- Amended 23:24 Reading to Gatwick Airport from Monday 19 to Thursday 22 July
- Amended service between Cheltenham Spa and Swindon on Sunday 18 July
- Amended service to / from London Paddington on Sunday 18 July
- Amended 22:20 / 22:50 London Paddington to Reading services on Saturday 17 July
- Amended 23:30 London Paddington to Didcot Parkway on Friday 20 August
- Amended 22:48 London Paddington to Swansea on Wednesday 18 and Thursday 19 August
- Amended late evening / overnight service between London Paddington and Plymouth / Penzance from Tuesday 17 to Friday 20 August
- Amended 00:18 Henley-on-Thames to Reading from Tuesday 17 to Thursday 19 August
- Amended 00:03 Banbury to Didcot Parkway service from Tuesday 17 to Thursday 19 August
- Buses replace late night service to / from Burnham on Sunday 15 August
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 14 August
- Amended late night service between Henley-on-Thames and Twyford from Monday 16 to Thursday 19 August
- Amended late night / early morning trains to / from Pangbourne on Saturday 14 and Sunday 15 August
- Amended late night service at Burnham and Taplow from Monday 16 to Friday 20 August
- Amended service between Oxford to Didcot Parkway from Monday 16 to Thursday 19 August
- Buses replace morning trains between Reading and Basingstoke on Sunday 11 July
- Amended 00:12 Marlow to Maidenhead service on Sunday 11 July
- Amended morning trains between Reading and Newbury / Bedwyn on Sunday 11 July
- Amended 22:02 London Paddington to Plymouth service from Monday 9 to Friday 13 August
- Amended 07:53 Swansea to London Paddington service on Sunday 8 August
- Buses replace late night trains to / from Burnham on Sunday 8 August
- Amended evening / morning Great Western Railway services to / from Gatwick Airport service on Saturday 7 and Sunday 8 August
- Amended services between Didcot Parkway / Reading and London Paddington on Saturday 7 August
- Buses replace late night trains to / from Pangbourne on Saturday 7 August
- Amended 21:45 London Paddington to Worcester Shrub Hill on Sunday 1 August
- Amended evening / morning service to / from Newbury from Monday 2 to Friday 6 August
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 2 to Friday 6 August
- Buses replace late night / early morning trains to / from Pangbourne from Monday 2 to Friday 6 August
- Amended early morning service between Redhill / Reading and Gatwick Airport on Monday 28 June
- Amended 23:34 Reading to Gatwick Airport service on Saturday 26 June
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 26 to Thursday 29 July
- Amended late night trains between Didcot Parkway and Swindon from Monday 26 to Thursday 29 July
- Buses replace very early morning trains at Burnham and Taplow on Saturday 24 July
- Amended service between Cardiff Central and Bristol Temple Meads on Sunday 27 June
- No Great Western Railway services between Redhill and Gatwick Airport on Sunday 27 June
- Amended evening / morning trains between Westbury / Newbury and Reading from Monday 21 to Friday 25 June
- Amended 23:30 London Paddington to Didcot Parkway on Friday 23 July
- Amended 22:48 London Paddington to Swansea on Wednesday 21 and Thursday 22 July
- Amended 23:45 Bristol Temple Meads to Frome service on Monday 19 to Thursday 22 July
- Amended late night / early morning trains between Slough and Reading on Monday 19 to Friday 23 July
- Buses replace trains between Reading and Newbury / Bedwyn each night from approximately 19:30 from Monday 19 to Thursday 22 July
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 19 and Tuesday 20 July
- CANCELLED: Engineering work between Slough and Reading on Sunday 18 July
- Amended 23:28 Bath Spa to Frome service on Saturday 17 July
- Amended late night service at Burnham and Taplow on Saturday 17 and Sunday 18 July
- Amended late night service between Reading and Didcot Parkway on Saturday 17 and Sunday 18 July
- Amended 07:53 Swansea to London Paddington on Sunday 11 July
- Amended 20:43 / 21:43 London Paddington to Swansea services on Sunday 11 July
- Amended 08:38 Reading to Didcot Parkway service on Sunday 11 July
- Amended late night Great Western Railway service to / from London Paddington on Saturday 10 and Sunday 11 July
- Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September
- Amended late night / early morning Great Western Railway service at Cardiff Central from Monday 12 to Friday 16 July
- Buses replace evening / morning trains between Reading and Newbury / Bedwyn from Monday 12 to Friday 16 July
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 9 July
- Amended overnight trains to / from Burnham, Taplow and Henley-on-Thames from Tuesday 6 to Friday 9 July
- Amended 03:54 Oxford to Reading service from Tuesday 6 to Friday 9 July
- Amended late night Great Western Railway service through Totnes from Monday 5 to Friday 9 July
- Amended late evening service between Twyford and Henley-on-Thames from Monday 5 to Wednesday 7 July
- Amended late night service at Burnham and Taplow from Monday 5 to Thursday 8 July
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 5 and Tuesday 6 July
- Amended 23:45 Bristol Temple Meads to Frome on Monday 5 July
- Amended services in the Newport area on the evening of Saturday 3, all day on Sunday 4 and early on Monday 5 July
- Amended service to / from London Paddington from Sunday 4 to Monday 5 July
- Buses replace trains between Avonmouth and Severn Beach from 19:00 on Sunday 27 June
- Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
- Buses replace early morning trains at Burnham and Taplow on Saturday 26 June
- Amended late night / early morning services between Exeter St Davids and Totnes from Monday 28 June to Friday 2 July
- Amended 22:48 London Paddington to Swansea service from Monday 28 June to Thursday 1 July
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 28 June to Thursday 1 July
- Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 28 June to Thursday 1 July
- Amended 23:30 London Paddington to Didcot Parkway on Friday 25 June
- Amended late night / early morning Great Western Railway services to / from Gatwick Airport from Monday 21 to Friday 25 June
- Amended overnight service through Plymouth from Monday 21 to Friday 25 June
- Amended 23:42 Swindon to Cheltenham Spa from Monday 21 to Thursday 24 June
- Amended late night trains between Bristol Temple Meads and Swindon / Westbury from Monday 21 to Thursday 24 June
- Amended late night / early morning trains between Slough and Reading on Monday 21 to Friday 25 June
- Amended late night / early morning service between London Paddington and Swansea from Monday 21 to Friday 25 June
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