Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 09 November 2019 18:17

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 1 and Sunday 2 February
Amended midweek late night / early morning Greate Western Railway service from Monday 3 to Friday 7 February
Amended evening Great Western Railway services to / from London Paddington on Saturday 1 February
Amended 21:57 London Paddington to Cardiff Central service on Saturday 1 February
No late night / early morning trains to / from Burnham or Taplow from Monday 3 to Saturday 8 February
Buses replace late night trains to / from Pangbourne on Friday 7 February
Buses replace trains between Yeovil Pen Mill and Weymouth on Saturday 1 and Sunday 2 February
Buses replace late night trains between Slough and Windsor & Eton Central on Saturday 1 and Sunday 2 February
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 1 and Sunday 2 February
Buses replace evening trains to / from Pangbourne on Saturday 1 February
Amended late night service through Swindon from Monday 27 to Thursday 30 January
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 27 to Thursday 30 January
Amended 21:45 Penzance to London Paddington Night Riviera Sleeper service from Monday 27 to Thursday 30 January
Amended 21:04 London Paddington to Plymouth service from Monday 27 to Thursday 30 January
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 27 to Thursday 30 January
Amended early morning trains between Swansea and Cardiff Central on Sunday 26 January
Buses replace trains between Swindon and Westbury via Melksham on Sunday 26 January
Amended 21:46 London Paddington to Worcester Shrub Hill on Sunday 26 January
Reduced and amended service in the Reading / London Paddington area on Sunday 26 January
Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
Amended trains to / from Pangbourne on Saturday 25 and Sunday 26 January
Buses replace trains between Castle Cary / Yeovil Pen Mill and Weymouth on Saturday 25 and Sunday 26 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 25 and Sunday 26 January
Buses replace trains between Twyford and Henley-on-Thames on Saturday 25 and Sunday 26 January
Buses replace trains between Swindon and Westbury on Sunday 19 January
Amended morning services between Reading and Newbury / Bedwyn on Sunday 19 January
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 18 January
Amended late night / early morning service between Maidenhead and Marlow from 22:45 on Saturday 18 until 08:00 on Sunday 19 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 19 January
Amended late night / early morning Great Western Railway trains from Monday 20 to Friday 24 January
No late night / early morning trains at Pangbourne from Monday 20 to Saturday 25 January
No late night / early morning trains to / from Burnham or Taplow from Monday 20 to Saturday 25 January
Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 18 and Sunday 19 January
Buses replace late night trains to and from Pangbourne on Saturday 18 and Sunday 19 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 12 January
Amended morning services between Reading and Newbury / Bedwyn on Sunday 12 January
Buses replace trains between Gloucester / Bristol Parkway and Cardiff Central before 16:20 on 12 January
Buses replace late night trains between Weston-super-Mare and Bristol Temple Meads on Sunday 12 January
Buses replace trains between Swindon and Westbury via Melksham on Sunday 12 January
Amended overnight midweek service between Gatwick Airport and Reading from Monday 13 until Thursday 16 January
Amended late night service from 23:55 between Newton Abbot and Plymouth from Monday 13 until Thursday 16 January
Buses replace late night trains between Taunton and Weston-super-Mare from Monday 13 until Thursday 16 January
Amended overnight service between Cardiff Central and Swansea from 22:20 each night from Monday 13 until Thursday 16 January
Amended midweek service between Reading and Bedwyn from approximately 22:20 each night Monday 13 until Thursday 16 January
Amended late night trains in the Bristol area on Saturday 11 January
No trains between West Ealing and Greenford on Saturday 11 January
Buses replace early morning trains to / from Burnham / Taplow on Saturday 11 January
Amended 00:45 Oxford to Reading service on Saturday 11 January
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 11 and Sunday 12 January
Buses replace trains between Chippenham and Westbury on Sunday 5 January
Buses replace early morning / late night trains to / from Burnham and Taplow on Sunday 5 January
Amended service between Swansea and Cardiff Central until 08:40 on Sunday 5 January
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 4 January
Amended Great Western Railway services to / from London Paddington from 21:00 on Saturday 4 and all day Sunday 5 January
Amended service between Reading and Didcot Parkway from 23:45 on Saturday 4 January
Amended service in the Aldershot and Wokingham areas on Sunday 5 January
Amended evening London Paddington to Cardiff Central / Swansea services on Wednesday 8 and Thursday 9 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 4 and Sunday 5 January
Amended 21:21 Bristol Parkway to Portsmouth Harbour service from Monday 6 to Thursday 9 January
Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 6 and Wednesday 8 January
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 6 and Tuesday 7 January
Buses replace late night trains to / from Burnham / Taplow on Friday 10 January
Amended 00:18 Henley-on-Thames to Reading service on Tuesday 7 and Wednesday 8 January
Buses replace late night trains to / from Pangbourne on Friday 10 January
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 6 to Wednesday 8 January
Amended 23:45 London Paddington to Penzance Night Riviera Sleeper service on Friday 3 January
Buses replace early morning trains to / from Pangbourne on Saturday 28 December
A reduced train service to / from Guildford from Friday 27 to Monday 30 December
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
No trains at Redhill on Sunday 8 December
Buses replace late night trains to / from Pangbourne on Friday 27 December
Major engineering work to / from London Paddington from Tuesday 24 to Tuesday 31 December
Amended early morning Great Western Railway service through Westbury on Sunday 22 December
Buses replace late night / early morning trains to and from Pangbourne on Saturday 21 December
Buses replace late night trains at Burnham and Taplow on Saturday 21 and all day Sunday 22 December
Amended GWR Night Riviera sleeper service from Sunday 22 to Tuesday 31 December
Amended 07:50 Cardiff Central to London Paddington on Sunday 22 December
Amended morning trains between Exeter St Davids and Paignton on Monday 23 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 22 December
Buses replace evening / morning trains to / from Pangbourne on Monday 23 and Tuesday 24 December
No trains to / from Greenford from 21:00 on Saturday 21 December
Buses replace evening / morning trains to / from Burnham / Taplow on Monday 23 and Tuesday 24 December
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 21 December
Amended Great Western Railway service to / from London Paddington on Sunday 22 December
Buses replace trains between Southampton Central / Fareham and Portsmouth Harbour on Sunday 15 December
Amended evening services between Reading and Bristol Parkway from Monday 16 to Thursday 19 December
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 16 to Thursday 19 December
Amended services between Cardiff Central and Bridgend on Sunday 15 December
Amended morning services in the Bradford-on-Avon / Westbury area on Sunday 15 December
Buses replace morning trains between Reading and Bedwyn / Newbury on Sunday 15 December
Amended trains through Redhill on Sunday 24 November
Amended 07:50 Cardiff Central to London Paddington service on Sunday 15 December
Buses replace early morning trains to / from Burnham / Taplow on Saturday 14 December
Amended 22:00 London Paddington to Cardiff Central service on Saturday 14 December
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 14 December
Buses replace trains between Maidenhead and Marlow on Sunday 15 December
Buses replace trains to / from Burnham / Taplow after 21:15 on Saturday 7 December
Amended Great Western Railway service in the Westbury area until 09:30 on Sunday 8 December
Amended morning Great Western Railway services from London Paddington on Sunday 8 December
Buses replace early morning / evening trains to / from Burnham and Taplow on Sunday 8 December
Buses replace trains between Guildford and Gatwick Airport on Sunday 8 December
Buses replace morning / evening trains between Twyford and Henley-on-Thames on Sunday 8 December
Buses replace late night / early morning trains to and from Pangbourne on Saturday 7 and Sunday 8 December
Amended late night / early morning Great Western Railway trains from Monday 9 to Friday 13 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 8 December
Amended 23:20 Bristol Temple Meads to Frome service from Monday 9 to Thursday 12 December
Buses replace trains between Plymouth and Gunnislake from Monday 9 to Thursday 12 December
Buses replace late night trains to / from Pangbourne on Friday 13 December
Buses replace trains to / from Burnham / Taplow from Monday 9 to Friday 13 December
Amended 23:35 Reading to Gatwick Airport on Saturday 7 December
Amended service between Cardiff Central and Bridgend on Sunday 8 December
Buses replace trains between Maidenhead and Marlow from 20:40 on Saturday 7 and all day on Sunday 8 December
Amended 23:10 Bristol Temple Meads to Frome on Saturday 7 December
No trains between Par and Newquay on Saturday 30 November and Sunday 1 December
Amended service between Havant and Brighton on Saturday 30 November until Sunday 1 December
Buses replace early morning trains between Reading and Basingstoke on Sunday 1 December
Buses replace trains between Maidenhead and Marlow on Sunday 1 December
Amended Great Western Railway service on some routes from 21:15 on Saturday 30 November until 13:00 on Sunday 1 December
Buses replace trains between Reading and Newbury / Bedwyn until 10:40 on Sunday 1 December
Amended early morning / late night service in the Cardiff Central area on Sunday 1 December
Amended late night / early morning Great Western Railway service in the Bristol area from Monday 2 to Friday 6 December
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 2 to Thursday 5 December
Amended late night / early morning service between Newbury / Bedwyn and Reading from Monday 2 to Friday 6 December
Amended late night / early morning Great Western Railway trains on Friday 29 November
Buses replace trains to / from Burnham / Taplow from Monday 25 to Friday 29 November
Buses replace evening / morning trains to / from Pangbourne from Monday 25 to Friday 29 November
Buses replace early morning trains between Weston-super-Mare and Taunton on Sunday 24 November
Buses replace morning trains between Reading and Newbury / Bedwyn on Sunday 24 November
Retimed Great Western Railway services on Saturday 23 and Sunday 24 November
Amended overnight / early morning Great Western Railway trains from Monday 25 to Friday 29 November
Buses replace trains between Maidenhead and Marlow on Sunday 24 November
Amended late evening / overnight trains from Taunton to Tiverton Parkway from Monday 25 to Thursday 28 November
Buses replace trains to / from Newquay on Saturday 23 and Sunday 24 November
Amended 23:10 Westbury to Frome service on Saturday 23 November
Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
Amended Great Western Railway trains in the Westbury area until approximately 09:15 on Sunday 17 November
Buses replace trains between Western-super-Mere and Taunton until 09:00 on Sunday 17 November
Amended 01:00 London Paddington to Reading on Sunday 17 November
No trains at Burnham on Sunday 17 November
Buses replace morning / evening trains to / from Burnham and Taplow on Saturday 16 November
Revised service through Guildford on Sunday 17 November
Amended Great Western Railway services to / from London Paddington on Sunday 17 November
Amended 22:56 & 23:49 Didcot Parkway to London Paddington services on Saturday 16 November
Revised service through Southampton Central on Saturday 16 and Sunday 17 November
Amended 21:28 Taunton to London Paddington service on Saturday 16 November
Buses replace evening trains to / from Pangbourne on Saturday 16 and Sunday 17 November
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 16 November
Amended 13:37 Penzance to Exeter St Davids service on Sunday 17 November
Amended 08:03 London Paddington to Exeter St Davids service on Saturday 16 November
Buses replace trains between Maidenhead and Marlow from 21:15 on Saturday 16 and all day Sunday 17 November
Buses replace evening / morning trains between Twyford and Henley-on-Thames on Saturday 16 and Sunday 17 November
No trains to / from Greenford from 21:00 on Saturday 16 November
Amended late night / early morning Great Western Railway service from Monday 18 to Friday 22 November
Amended 05:02 Reading to London Paddington service on Monday 18 November
Amended 23:36 Swindon to Cheltenham Spa from Monday 11 to Thursday 14 November
Amended early morning Great Western Railway service on Friday 15 November
Amended 09:01 Exeter St Davids to St James Park from Monday 11 to Thursday 14 November
Buses replace trains to / from Burnham / Taplow from Monday 11 to Friday 15 November
Amended 05:02 Reading to London Paddington service on Monday 11 November
Revised 04:07 Didcot Parkway to Reading service on Monday 11 November
No trains at Taunton from Saturday 9 to Thursday 14 November