Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 17 May 2020 18:40

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Bristol Temple Meads and Severn Beach until approximately 16:45 on Sunday 16 August
Buses replace trains between Reading and Basingstoke until approximately 08:10 on Sunday 16 August
Amended early morning service between Marlow and Maidenhead until 07:30 on Sunday 16 August
Amended service between Swindon and Gloucester on Saturday 15 and Sunday 16 August
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 15 August
Amended Great Western Railway local service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 15 and all day on Sunday 16 August
Amended early morning Great Western Railway service between Redhill and Gatwick Airport from Tuesday 18 until Friday 21 August
Amended late night midweek service in the Bristol area from Monday 17 until Friday 21 August
Amended overnight Great Western Railway local service between Didcot Parkway and London Paddington each night from Monday 17 until Friday 21 August
CANCELLED: Engineering work between Oxford and Moreton-in-Marsh on Sunday 12 July
Amended late night / early morning service in the Bristol area from Monday 10 to Friday 14 August
Buses replace trains between Cardiff Central and Swansea / Carmarthen before 09:45 on Sunday 9 August
Amended late night London Paddington to Swansea services on Sunday 9 August
Amended services between Cardiff Central and Newport on Sunday 9 August
Buses replace morning trains between Twyford and Henley-on-Thames on Sunday 9 August
Buses replace trains between Swindon and Gloucester on Saturday 8 and Sunday 9 August
Buses replace late night / early morning trains between Slough and Windsor & Eton Riverside on Saturday 8 and Sunday 9 August
Buses replace morning / evening trains to / from Pangbourne on Saturday 8 and Sunday 9 August
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 10 to Friday 14 August
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 10 to Friday 14 August
Amended 07:45 Bristol Temple Meads to London Paddington service on Sunday 2 August
Amended Great Western Railway service between Cardiff Central and Newport on Sunday 2 August
Amended late night / early morning Great Western Railway services between Southall and Maidenhead on Sunday 2 and Monday 3 August
No late night trains at Pangbourne on Sunday 2 August
Buses replace trains between Cheltenham Spa and Worcester on Sunday 2 August
Amended late night services between Worcestershire Parkway and Worcester Foregate Street on Saturday 1 and all day Sunday 2 August
Buses replace trains between Swindon and Gloucester on Saturday 1 and Sunday 2 August
No late night trains at Burnham or Taplow on Saturday 1 August
No late night trains at Pangbourne on Saturday 1 August
Buses replace evening / morning trains to / from Burnham or Taplow from Monday 3 to Friday 7 August
Amended late night / early morning trains between Didcot Parkway and Oxford from Monday 3 to Friday 7 August
Buses replace late night / early morning trains to / from Pangbourne from Monday 3 to Friday 7 August
Amended evening services between Twyford and Henley-on-Thames from Monday 3 to Thursday 6 August
Amended morning trains in the Exeter area on Monday 3 August
Amended 23:45 Bristol Temple Meads to Frome service on Monday 3 August
Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 28 to Friday 31 July
Amended Great Western Railway service between Weston-super-Mare and Gloucester from Monday 27 to Friday 31 July
Amended morning services in the Westbury area on Sunday 26 July
Buses replace trains between Swindon and Gloucester on Saturday 25 and Sunday 26 July
Amended 06:03 Reading to Gatwick Airport service on Sunday 26 July
Buses replace late night / early morning trains between Reading and Basingstoke / Bedwyn on Saturday 25 and Sunday 26 July
Amended 22:48 London Paddington to Swansea service from Monday 27 to Thursday 30 July
Buses replace trains between Worcestershire Parkway and Worcester Foregate Street from 23:00 on Saturday 25 and all day Sunday 26 July
Amended 23:42 Swindon to Cheltenham Spa service from Monday 27 to Thursday 30 July
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 25 July
Buses replace early morning trains to / from Burnham / Taplow on Saturday 25 July
No late night / early morning trains at Pangbourne on Saturday 25 and Sunday 26 July
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 27 to Thursday 30 July
Amended 23:50 London Paddington to Penzance Sleeper service on Sunday 19 and Monday 20 July
Amended morning trains in the Swindon area on Sunday 19 July
Buses replace trains between Cheltenham Spa and Worcester on Sunday 19 July
Amended 23:34 London Paddington to Didcot Parkway service on Friday 24 July
Amended 21:33 London Paddington to Cheltenham Spa service on Thursday 23 July
Amended 03:46 Swansea to London Paddington service from Tuesday 21 to Friday 24 July
Amended trains between Worcester and Gloucester from Tuesday 21 and Thursday 23 July
Amended late night / early morning trains between Guildford and Gatwick Airport from Monday 20 to Friday 24 July
Amended evening trains between Swindon and Gloucester / Bristol from Monday 20 to Thursday 23 July
Amended evening trains in the Bristol Temple Meads / Westbury area from Monday 20 to Thursday 23 July
Amended evening trains in the Twyford area from Monday 20 to Friday 24 July
Buses replace trains between Worcestershire Parkway and Worcester Foregate Street from 23:00 on Saturday 18 and all day Sunday 19 July
Buses replace trains to / from Burnham / Taplow from Monday 20 to Friday 24 July
Buses replace evening / morning trains to / from Burnham and Taplow and Saturday 18 and Sunday 19 July
Buses replace late night trains between Exeter / Crediton and Barnstaple from Monday 20 to Wednesday 22 July
Buses replace late night Great Western Railway trains between Guildford and Gatwick Airport from Monday 13 to Wednesday 15 July
Amended late night trains between Didcot Parkway and Chippenham / Bristol Parkway from Monday 13 to Thursday 16 July
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 13 to Thursday 16 July
Buses replace evening / morning trains between Maidenhead and Marlow on Saturday 11 and Sunday 12 July
Amended late night trains between Oxford and Worcester Shrub Hill on Monday 13 to Thursday 17 July
Buses replace evening / morning trains to / from Burnham and Taplow and Saturday 11 and Sunday 12 July
Amended 07:58 Oxford to London Paddington service on Sunday 12 July
Buses replace morning / evening trains to / from Pangbourne on Saturday 11 and Sunday 12 July
No late night / early morning trains to / from Pangbourne from Tuesday 7 to Friday 10 July
Amended overnight / early morning Great Western Railway trains from Monday 6 to Thursday 9 July
Amended early morning trains between Exeter St Davids and Totnes / Paignton on Monday 6 July
CANCELLED: Engineering work between Oxford and Moreton-in-Marsh on Sunday 5 July
Amended late night / early morning service between Redhill and Gatwick Airport on Saturday 4 and Sunday 5 July
Buses replace late night / early morning trains between Bridgend and Swansea on Saturday 4 and Sunday 5 July
No late night / early morning trains at Pangbourne on Saturday 4 and Sunday 5 July
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 4 July
Amended late night / early morning service between Bristol Temple Meads and Taunton from Monday 29 June to Thursday 2 July
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 29 June to Thursday 2 July
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 29 June to Friday 3 July
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 29 June to Friday 3 July
CANCELLED: Engineering work between Oxford and Moreton-in-Marsh on Sunday 28 June
Amended evening London Paddington to Swansea services on Sunday 28 June
Buses replace early morning trains to / from Burnham / Taplow on Saturday 27 June
Amended 00:45 Oxford to Reading service on Saturday 27 June
Buses replace trains between Southampton / Portsmouth and Petersfield / Chichester on Sunday 21 June
No trains between Gloucester and Bristol Parkway on Sunday 21 June
Buses replace evening / morning trains to / from Burnham and Taplow on Saturday 20 and Sunday 21 June
Buses replace late night / early morning trains to / from Pangbourne on Thursday 25 and Friday 26 June
Amended evening trains between London Paddington to Cardiff Central / Swansea on Wednesday 24 and Thursday 25 June
Amended evening / morning service between Didcot Parkway and Oxford from Monday 22 to Friday 26 June
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 22 to Thursday 25 June
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 22 to Friday 26 June
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 22 and Tuesday 23 June
Amended early morning train services in the Exeter St Davids area on Monday 22 June
Amended late evening Great Western Railway trains from Monday 15 to Thursday 18 June
Amended morning services in the Westbury area on Sunday 14 June
Buses replace trains between Reigate and Redhill / Gatwick Airport on Saturday 13 and Sunday 14 June
Amended trains between Cosham and Havant on Sunday 14 June
Buses replace morning trains between Carmarthen / Swansea and Bridgend / Cardiff Central on Sunday 14 June
Buses replace early morning trains between Reading and Basingstoke on Sunday 14 June
Amended train services between Bristol and Gloucester / Swindon on Sunday 14 June
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 13 June
Amended 00:45 Oxford to Reading service on Saturday 13 June
Buses replace trains between Gloucester / Patchway and Bristol Temple Meads on Sunday 7 June
Buses replace trains between Warminster / Andover and Southampton Central / Gillingham on Saturday 6 and Sunday 7 June
Buses replace late night trains between Gloucester and Cheltenham Spa on Wednesday 10 June
Buses replace early morning trains between Worcester Shrub Hill and Cheltenham Spa from Tuesday 9 to Friday 12 June
Amended evening trains between Swindon and Bristol Temple Meads from Monday 8 to Thursday 11 June
Amended 20:48 London Paddington to Swansea service from Monday 8 to Thursday 11 June
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 8 to Friday 12 June
Buses replace late night / early morning trains to / from Pangbourne from Monday 8 to Friday 12 June
Amended 04:56 Cheltenham Spa to London Paddington service on Thursday 11 June
Amended late night trains between Bristol Temple Meads and Westbury on Wednesday 10 and Thursday 11 June
Amended early morning trains in the Exeter St Davids area on Monday 8 June
Amended late night trains between Bristol Temple Meads and Westbury on Monday 8 June
Amended 03:54 Oxford to Reading service on Monday 8 June
No late night / early morning trains at Pangbourne on Saturday 6 and Sunday 7 June
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 6 and Sunday 7 June
Buses replace trains between Bristol Temple Meads / Bristol Parkway and Newport before 15:45 on Sunday 31 May
CANCELLED: Engineering work between Lawrence Hill and Bristol Temple Meads on Sunday 31 May
Amended evening services between Swindon and Bristol Parkway from Monday 1 to Thursday 4 June
CANCELLED: Engineering work affecting the 06:03 Reading to Gatwick Airport service on Sunday 31 May