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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwr.feedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Bank Holidays and Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- gwr.lostproperty@gwr.com
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
06:00 - 23:00 (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains to / from Burnham / Taplow after 21:15 on Saturday 7 December
- Amended Great Western Railway service in the Westbury area until 09:30 on Sunday 8 December
- Amended morning Great Western Railway services from London Paddington on Sunday 8 December
- Buses replace early morning / evening trains to / from Burnham and Taplow on Sunday 8 December
- Buses replace trains between Guildford and Gatwick Airport on Sunday 8 December
- Buses replace morning / evening trains between Twyford and Henley-on-Thames on Sunday 8 December
- Buses replace late night / early morning trains to and from Pangbourne on Saturday 7 and Sunday 8 December
- Amended late night / early morning Great Western Railway trains from Monday 9 to Friday 13 December
- Buses replace trains between Southampton Central / Fareham / Havant and Portsmouth Harbour on Sunday 8 December
- Amended 23:20 Bristol Temple Meads to Frome service from Monday 9 to Thursday 12 December
- Buses replace trains between Plymouth and Gunnislake from Monday 9 to Thursday 12 December
- Buses replace late night trains to / from Pangbourne on Friday 13 December
- Buses replace trains to / from Burnham / Taplow from Monday 9 to Friday 13 December
- Amended 23:35 Reading to Gatwick Airport on Saturday 7 December
- Amended service between Cardiff Central and Bridgend on Sunday 8 December
- Buses replace trains between Maidenhead and Marlow from 20:40 on Saturday 7 and all day on Sunday 8 December
- Amended 23:10 Bristol Temple Meads to Frome on Saturday 7 December
- No trains between Par and Newquay on Saturday 30 November and Sunday 1 December
- Amended service between Havant and Brighton on Saturday 30 November until Sunday 1 December
- Buses replace early morning trains between Reading and Basingstoke on Sunday 1 December
- Buses replace trains between Maidenhead and Marlow on Sunday 1 December
- Amended Great Western Railway service on some routes from 21:15 on Saturday 30 November until 13:00 on Sunday 1 December
- Buses replace trains between Reading and Newbury / Bedwyn until 10:40 on Sunday 1 December
- Amended early morning / late night service in the Cardiff Central area on Sunday 1 December
- Amended late night / early morning Great Western Railway service in the Bristol area from Monday 2 to Friday 6 December
- Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 2 to Thursday 5 December
- Amended late night / early morning service between Newbury / Bedwyn and Reading from Monday 2 to Friday 6 December
- Amended late night / early morning Great Western Railway trains on Friday 29 November
- Buses replace trains to / from Burnham / Taplow from Monday 25 to Friday 29 November
- Buses replace evening / morning trains to / from Pangbourne from Monday 25 to Friday 29 November
- Buses replace early morning trains between Weston-super-Mare and Taunton on Sunday 24 November
- Buses replace morning trains between Reading and Newbury / Bedwyn on Sunday 24 November
- Retimed Great Western Railway services on Saturday 23 and Sunday 24 November
- Amended overnight / early morning Great Western Railway trains from Monday 25 to Friday 29 November
- Buses replace trains between Maidenhead and Marlow on Sunday 24 November
- Amended late evening / overnight trains from Taunton to Tiverton Parkway from Monday 25 to Thursday 28 November
- Buses replace trains between Guildford and Gatwick Airport on Sunday 24 November
- Buses replace trains to / from Newquay on Saturday 23 and Sunday 24 November
- Amended 23:10 Westbury to Frome service on Saturday 23 November
- Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
- No through trains between Penzance and St Ives from Saturday 31 August to Saturday 21 September
- Amended Great Western Railway trains in the Westbury area until approximately 09:15 on Sunday 17 November
- Buses replace trains between Western-super-Mere and Taunton until 09:00 on Sunday 17 November
- Amended 01:00 London Paddington to Reading on Sunday 17 November
- No trains at Burnham on Sunday 17 November
- Buses replace morning / evening trains to / from Burnham and Taplow on Saturday 16 November
- Revised service through Guildford on Sunday 17 November
- Amended Great Western Railway services to / from London Paddington on Sunday 17 November
- Amended 22:56 & 23:49 Didcot Parkway to London Paddington services on Saturday 16 November
- Revised service through Southampton Central on Saturday 16 and Sunday 17 November
- Amended 21:28 Taunton to London Paddington service on Saturday 16 November
- Buses replace evening trains to / from Pangbourne on Saturday 16 and Sunday 17 November
- Amended 23:10 Bristol Temple Meads to Frome service on Saturday 16 November
- Amended 13:37 Penzance to Exeter St Davids service on Sunday 17 November
- Amended 08:03 London Paddington to Exeter St Davids service on Saturday 16 November
- Buses replace trains between Maidenhead and Marlow from 21:15 on Saturday 16 and all day Sunday 17 November
- Buses replace evening / morning trains between Twyford and Henley-on-Thames on Saturday 16 and Sunday 17 November
- No trains to / from Greenford from 21:00 on Saturday 16 November
- Amended late night / early morning Great Western Railway service from Monday 18 to Friday 22 November
- Amended 05:02 Reading to London Paddington service on Monday 18 November
- Amended Great Western Railway services to / from London Paddington on Sunday 10 November
- No trains at Windsor & Eton Central on Sunday 22 September
- Buses replace trains to / from Burnham on Sunday 10 November
- Amended 21:28 Taunton to London Paddington on Saturday 9 November
- Buses replace trains between Havant and Barnham on Sunday 10 November
- Buses replace trains between Reigate / Purley / Redhill and Gatwick Airport / Horley / Edenbridge on Sunday 10 November
- No trains to / from Greenford from 21:00 on Saturday 9 November
- Amended 01:00 London Paddington to Slough on Sunday 10 November
- Amended 22:56 & 23:49 Didcot Parkway to London Paddington services on Saturday 9 November
- Buses replace trains to / from Burnham / Taplow after 21:15 on Saturday 9 November
- Amended 23:35 Reading to Gatwick Airport on Saturday 9 November
- Amended 23:36 Swindon to Cheltenham Spa from Monday 11 to Thursday 14 November
- Amended 00:05 Barnstaple to Exeter St Davids on Saturday 9 November
- Amended early morning Great Western Railway service on Friday 15 November
- Amended 09:01 Exeter St Davids to St James Park from Monday 11 to Thursday 14 November
- Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Sunday 10 November
- Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Saturday 9 until 13:00 on Sunday 10 November
- Buses replace trains between Maidenhead and Marlow from 21:15 on Saturday 9 and all day Sunday 10 November
- Buses replace evening trains to / from Pangbourne on Saturday 9 and Sunday 10 November
- Buses replace trains to / from Burnham / Taplow from Monday 11 to Friday 15 November
- Amended 05:02 Reading to London Paddington service on Monday 11 November
- Revised 04:07 Didcot Parkway to Reading service on Monday 11 November
- No trains at Taunton from Saturday 9 to Thursday 14 November
- Buses replace trains between Swansea and Llanelli / Carmarthen on Sunday 10 November
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 4 to Thursday 7 November
- Amended late night / early morning Great Western Railway trains from Monday 4 to Friday 8 November
- Amended 07:53 Swansea to London Paddington service on Sunday 3 November
- Buses replace trains between Havant and Barnham from Saturday 26 October until Sunday 3 November
- Amended service at Exeter St Davids on Saturday 2 and Sunday 3 November
- Amended 19:23 Portsmouth Harbour to Cardiff Central service on Saturday 2 November
- Amended 22:03 Reading to London Paddington service on Saturday 2 November
- Amended service between Bristol Temple Meads and Patchway / Bristol Parkway on Sunday 3 November
- No trains at Bristol Parkway on Saturday 26 and Sunday 27 October
- Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 27 October
- Amended 13:37 Penzance to Exeter St Davids service on Sunday 27 October
- Buses replace trains between Bristol Temple Meads and Severn Beach on Saturday 26 and 27 October
- Amended 23:10 Bristol Temple Meads to Frome service on Saturday 26 October
- Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Sunday 27 October
- Buses replace trains between Twyford and Henley-on-Thames from 20:45 on Saturday 26 until 13:00 on Sunday 27 October
- Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 26 and all day on Sunday 27 October
- No trains to / from Burnham / Taplow after 21:15 on Saturday 26 and all day on Sunday 27 October
- Buses replace evening trains to / from Pangbourne on Saturday 26 and Sunday 27 October
- Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
- Amended Great Western Railway train service through Exeter St Davids from Monday 28 October to Friday 1 November
- Buses replace trains between Crediton and Barnstaple from Saturday 26 October to Friday 8 November
- Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 28 to Thursday 31 October
- Amended late night / early morning services through Patchway from Monday 28 October to Friday 1 November
- Amended 03:54 Swansea to London Paddington service from Tuesday 29 October to Friday 1 November
- Amended 23:20 Bristol Temple Meads to Frome service from Monday 28 to Thursday 31 October
- Buses replace late night / early morning Great Western Railway trains between Twyford and Henley-on-Thames on Thursday 31 October to Friday 1 November
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 28 October to Friday 1 November
- Buses replace evening / morning trains to / from Pangbourne from Monday 28 October to Friday 1 November
- Extended journey times between Purley / Reigate and Gatwick Airport on Sunday 6 October
- Amended 23:45 London Paddington to Penzance Night Riviera Sleeper service from Monday 28 October to Friday 1 November
- Amended late night / early morning Great Western Railway service from Monday 28 October to Friday 1 November
- Amended 05:02 Reading to London Paddington service on Monday 28 October
- Amended evening services between London Paddington and Swansea services on Sunday 20 October
- Buses replace local trains between Reading and Bedwyn until 11:00 on Sunday 20 October
- Buses replace trains between Bristol Parkway and Cardiff Central late on Saturday 19 and until 14:00 on Sunday 20 October
- Amended morning Paignton to Newton Abbot services on Saturday 19 October
- Amended Great Western Railway services to / from London Paddington on Saturday 19 and Sunday 20 October
- Buses replace trains between Reading and Guildford until 12:00 on Sunday 20 October
- Buses replace morning trains between Reading and Basingstoke on Sunday 20 October
- Buses replace trains between Westbury and Castle Cary / Taunton on Saturday 19 and Sunday 20 October
- Amended overnight service between Exeter St Davids and Plymouth from Wednesday 23 to Friday 25 October
- Buses replace trains between Salisbury and Southampton Central on Saturday 19 and Sunday 20 October
- Amended late night / early morning service between Newbury / Bedwyn and Reading from Monday 21 to Friday 25 October
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 19 October
- Buses replace trains between Chichester and Bognor Regis / Littlehampton on Sunday 13 October
- Amended services to / from London Paddington on Sunday 13 October
- Amended trains to / from Cardiff Central on Sunday 13 October
- Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Sunday 13 October
- Buses replace trains between Twyford and Henley-on-Thames from 20:45 on Saturday 12 until 13:00 on Sunday 13 October
- Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 12 and all day on Sunday 13 October
- Amended early morning Great Western Railway services on Saturday 12 October
- No trains to / from Burnham / Taplow after 21:05 on Saturday 12 and all day on Sunday 13 October
- Buses replace trains between Bristol Temple Meads and Taunton on Sunday 13 October
- Buses replace trains between Reading and Newbury until 12:50 Sunday 13 October
- Buses replace trains between Yeovil Pen Mill / Yeovil Junction and Weymouth on Saturday 12 and Sunday 13 October
- Buses replace trains between Reading / Woking and Winchester on Sunday 13 October
- Buses replace late night trains to / from Pangbourne on Saturday 12 October
- Buses replace late night trains to / from Pangbourne on Friday 18 October
- Buses replace trains to / from Burnham / Taplow from Monday 14 to Friday 18 October
- Amended evening trains in the London Paddington area from Monday 14 to Friday 18 October
- Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 14 to Friday 18 October
- Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 14 to Wednesday 16 October
- Amended late night / early morning trains in the Exeter area from Monday 14 to Friday 18 October
- Amended service through Westbury until 08:25 on Sunday 6 October
- Amended late night Great Western Railway trains from Monday 7 to Thursday 10 October
- Amended 01:00 London Paddington to Reading service on Sunday 6 October
- Amended service in the Worcester area on Saturday 5 and Sunday 6 October
- Amended service to and from London Paddington on Sunday 6 October
- Buses replace trains between Bristol Temple Meads and Taunton on Sunday 6 October
- Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
- Amended 23:49 Didcot Parkway to London Paddington service on Saturday 5 October
- Amended 23:10 Bristol Temple Meads to Frome service on Saturday 5 October
- Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 06 October
- Amended late night Great Western Railway service between Taunton and Tiverton Parkway from Monday 7 to Wednesday 9 October
- Amended late night local service between London Paddington and Reading from Monday 30 September to 3 October
- Buses replace late night trains at Burnham and Taplow from Monday 30 September to Thursday 3 October
- Amended 23:20 Bristol Temple Meads to Frome service from Monday 30 September to Thursday 3 October
- Amended late night service between Swindon and Bristol Temple Meads from Monday 30 September to Thursday 3 October
- Amended 21:15 London Paddington to Swansea service from Monday 30 September to Thursday 3 October
- Amended late evening service between Taunton and Exeter St Davids on Wednesday 2 and Thursday 3 October
- Buses replace late night trains to / from Pangbourne from Monday 30 September to Friday 4 October
- Amended train service to / from London Paddington on Sunday 29 September
- Amended 01:00 London Paddington to Reading service on Sunday 29 September
- Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 29 September
- Buses replace trains between Salisbury and Southampton Central / Eastleigh on Sunday 29 September
- Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
- Buses replace trains between Twyford and Henley-on-Thames on Sunday 29 September
- Reduced service between Portsmouth Harbour and Brighton on Saturday 28 and Sunday 29 September
- Amended evening trains in the Cardiff Central area on Saturday 28 September
- Amended 23:49 Didcot Parkway to London Paddington service on Saturday 28 September
- Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 28 and all day on Sunday 29 September
- Amended overnight / early morning services between Slough and Reading from Tuesday 1 to Friday 4 October
- Amended 03:51 Oxford to Reading service from Tuesday 1 to Friday 4 October
- Buses replace trains to / from Burnham / Taplow during the evening of Saturday 28 and all day on Sunday 29 September
- Buses replace evening / morning trains to / from Pangbourne on Saturday 28 and Sunday 29 September
- Buses replace trains between Bristol Temple Meads and Taunton on Saturday 28 and Sunday 29 September
- Buses replace trains between Exeter St Davids and Exmouth on the evening of Saturday 21 and all day on Sunday 22 September
- Amended Great Western Railway service from / to London Paddington on Sunday 22 September
- Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 22 September
- Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
- Amended 22:00 London Paddington to Cardiff Central on Saturday 21 September
- Buses replace trains between Salisbury and Southampton Central / Eastleigh on Saturday 21 and Sunday 22 September
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 21 September
- Amended 23:49 Didcot Parkway to London Paddington on Saturday 21 September
- Buses replace trains between Guildford and Havant / Shalford on Sunday 22 September
- Amended 23:30 London Paddington to Cardiff Central from Monday 23 to Thursday 26 September
- Amended 00:01 Exmouth to Exeter St Davids service on Monday 23 September
- Amended evening / morning services between Totnes and Plymouth on Monday 23 and Tuesday 24 September
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