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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwr.feedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- gwr.lostproperty@gwr.com
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between Taunton and Bristol Temple Meads on Sunday 1 November
- Buses replace trains between Bourne End and Marlow on Sunday 1 November
- Buses replace trains to / from Burnham / Taplow from 23:55 on Saturday 31 October and all day on Sunday 1 November
- Amended Great Western Railway services to / from London Paddington late on Saturday 31 October and all day on Sunday 1 November
- Buses replace morning / evening trains to / from Pangbourne on Saturday 31 October
- Amended late night service between Taunton and Plymouth on Wednesday 4 and Thursday 5 November
- Amended early morning service from Swansea to London Paddington from Monday 2 until Friday 6 November
- Buses replace trains between Avonmouth and Severn Beach on Saturday 31 October and Sunday 1 November
- Revised late night / early morning service between Reading and Gatwick Airport from Monday 2 to Friday 6 November
- Buses replace late night trains between Reading and Bedwyn on Monday 2, Wednesday 4 and Thursday 5 November
- Amended trains between Newport / Bristol Parkway and Bristol Temple Meads on Saturday 24 October
- Amended 07:57 London Paddington to Penzance service on Sunday 16 August
- Buses replace late night trains between Reading / Newbury and Bedwyn on Saturday 15 and Sunday 16 August
- Amended evening London Paddington to Plymouth services on Sunday 25 October
- Bridge replacement work between Bristol Parkway and Newport from Sunday 25 October to Friday 6 November
- Buses replace trains to / from Avonmouth / Severn Beach on Saturday 24 and Sunday 25 October
- Amended train services to / from London Paddington on Sunday 25 October
- Buses replace late night / early morning trains to / from Pangbourne from Monday 26 to Friday 30 October
- Buses replace trains between Exeter St Davids and Exmouth on Sunday 25 October
- Buses replace trains between Reading and Basingstoke before 08:20 on Sunday 25 October
- Buses replace trains between Bourne End and Marlow on Sunday 25 October
- Amended late night trains between Twyford and Henley-on-Thames from Monday 26 to Thursday 29 October
- Buses replace trains between Oxford and Didcot Parkway on Sunday 25 October
- Buses replace overnight / early morning train to / from Burnham and Taplow from Monday 26 to Friday 30 October
- Amended 23:15 London Paddington to Oxford from Monday 26 to Thursday 29 October
- Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
- Amended Great Western Railway services to / from London Paddington on Sunday 18 October
- Buses replace trains between Reading / Aldershot and Guildford before 12:45 on Sunday 18 October
- Buses replace trains before 08:30 between Reading and Basingstoke on Sunday 18 October
- Buses replace trains between Chippenham and Westbury on Saturday 17 and Sunday 18 October
- Buses replace trains between Warminster / Gillingham and Andover / Romsey on Saturday 17 and Sunday 18 October
- Amended early morning trains at Pangbourne / Burnham / Taplow on Saturday 17 October
- Reduced service to / from Burnham and Taplow on Sunday 18 October
- Buses replace trains between Bourne End / Maidenhead and Marlow on Sunday 18 October
- Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 17 and Sunday 18 October
- Buses replace trains between Barnham / Littlehampton and Chichester on Saturday 26 and Sunday 27 September
- Buses replace trains between Newton Abbot and Paignton until 15:45 on Sunday 18 October
- Amended 23:32 London Paddington to Cardiff Central service on Friday 23 October
- Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 20 to Friday 23 October
- Amended evening trains in the Exeter St Davids area from Monday 19 to Thursday 22 October
- Amended 22:48 London Paddington to Swansea service from Monday 19 to Thursday 22 October
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 19 to Thursday 22 October
- Amended 23:42 Swindon to Gloucester service from Monday 19 to Thursday 22 October
- Amended 22:27 Worcester Shrub Hill to Bristol Temple Meads service on Monday 19 and Tuesday 20 October
- Buses replace trains between Petersfield and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 October
- Buses replace trains between Reading and Basingstoke until approximately 08:10 on Sunday 11 October
- No late night trains at Pangbourne on Sunday 11 October
- Buses replace trains between Didcot Parkway and Oxford on Sunday 11 October
- Amended trains to / from London Paddington on Sunday 11 October
- Buses replace trains between Twyford and Henley-on-Thames from 23:00 on Saturday 10 until 16:30 on Sunday 11 October
- Amended 23:34 London Paddington to Didcot Parkway service on Friday 16 October
- Buses replace early morning trains between Worcester / Gloucester and Cheltenham Spa from Tuesday 13 to Friday 16 October
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 10 and Sunday 11 October
- Amended 23:28 London Paddington to Didcot Parkway service on Saturday 10 October
- Amended late night trains between Twyford and Henley-on-Thames on Tuesday 13 October
- Buses replace late night / early morning trains between Guildford and Redhill / Gatwick Airport from Monday 12 to Friday 16 October
- Buses replace late night trains to / from Barnstaple from Monday 12 to Thursday 15 October
- Amended evening trains in the Exeter St Davids area from Monday 12 to Thursday 15 October
- Amended late night / early morning trains in the Swansea area from Monday 12 to Friday 16 October
- Amended evening trains via Chippenham / Bath Spa from Monday 12 to Thursday 15 October
- Amended 23:42 Swindon to Gloucester service from Monday 12 to Thursday 15 October
- Amended evening trains in the Westbury area from Monday 12 to Thursday 15 October
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 12 to Friday 16 October
- Amended late night trains between Oxford and Worcester Shrub Hill from Monday 5 to Thursday 8 October
- Amended late night trains between Didcot Parkway and Chippenham / Bristol Parkway from Monday 5 to Thursday 8 October
- Amended train services between Reading and Gatwick Airport on Sunday 4 October
- Buses replace trains to / from Westbury on Saturday 3 and Sunday 4 October
- Buses replace early morning trains between Penzance and St Erth on Sunday 4 October
- Buses replace trains between Twyford and Henley-on-Thames before 16:30 on Sunday 4 October
- Amended trains to / from London Paddington on Sunday 4 October
- Amended evening trains to / from London Paddington on Saturday 3 October
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 5 to Thursday 8 October
- Buses replace trains between Didcot Parkway and Oxford on Sunday 4 October
- Amended late night Great Western Railway trains between Guildford and Gatwick Airport from Monday 5 to Wednesday 7 October
- Amended 23:34 Reading to Gatwick Airport service on Saturday 3 October
- Amended morning Great Western Railway trains on Saturday 3 October
- Amended 00:45 Oxford to Reading service on Saturday 3 October
- Buses replace trains between Bristol Temple Meads and Bath Spa on Saturday 26 and Sunday 27 September
- Amended late night Greate Western Railway service through Taunton on Sunday 27 September
- Amended Great Western Railway service to / from Gatwick Airport on Saturday 26 September
- Buses replace trains between Great Malvern and Hereford on Sunday 27 September
- Amended 08:15 Worcester Foregate Street to London Paddington service on Sunday 27 September
- Buses replace trains until 08:40 between Cardiff Central and Swansea on Sunday 27 September
- Buses replace overnight trains between Neath and Swansea from Monday 28 September to Thursday 1 October
- Amended 23:32 London Paddington to Cardiff Central from Monday 28 September to Thursday 1 October
- Buses replace trains between Twyford and Henley-on-Thames from 23:00 on Saturday 26 until 16:30 on Sunday 27 September
- Amended service between London Paddington and Didcot Parkway from approximately 23:00 on Sunday 27 September
- Amended service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 26 until 09:00 on Sunday 27 September
- Amended 23:45 Bristol Temple Meads to Frome from Monday 28 September to Thursday 1 October
- No overnight trains at Burnham or Taplow from Monday 28 September to Thursday 1 October
- Buses replace trains between Taunton and Exeter St Davids from 00:01 Monday 28 September to 05:00 Saturday 3 October
- Buses replace overnight trains to / from Pangbourne from Monday 28 to Friday 2 October
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 28 and Tuesday 29 September
- Amended late night trains between Cardiff Central and Bridgend on Sunday 20 September
- Amended 08:15 Worcester Foregate Street to London Paddington service on Sunday 20 September
- Amended 08:26 Weston-super-Mare to London Paddington service on Sunday 20 September
- Buses replace trains between Twyford and Henley-on-Thames until 16:30 on Sunday 20 September
- Buses replace trains between Great Malvern and Hereford on Sunday 20 September
- Buses replace trains between Maidenhead and Marlow until 09:30 on Sunday 20 September
- Amended late night trains between Slough and Maidenhead on Saturday 19 September
- Amended 00:45 Oxford to Reading service on Saturday 19 September
- Amended late night / early morning service between Bristol Temple Meads and Taunton from Monday 21 to Thursday 24 September
- Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 21 to Friday 25 September
- Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 21 to Friday 25 September
- Amended late night Great Western Railway service in the Totnes area on Monday 21 and Wednesday 23 September
- Amended 00:07 Basingstoke to Reading service on Monday 21 September
- Amended late night Great Western Railway service in the Oxford area from Tuesday 15 until Friday 18 September
- Amended late night Great Western Railway service between Reading and Gatwick Airport from Monday 14 until Thursday 17 September
- Amended late night Great Western Railway service in the Exeter and Totnes areas from Monday 14 until Friday 18 September
- Amended late night Great Western Railway service between London Paddington and Didcot Parkway from Monday 14 until Friday 18 September
- Amended late night Great Western Railway service in the Bath Spa area on Monday 14 and Tuesday 15 September
- Amended service between Reigate and Gatwick Airport from approximately 23:30 on Saturday 12 and all day on Sunday 13 September
- Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 12 and Sunday 13 September
- Amended service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 12 until 09:00 on Sunday 13 September
- Amended service in the Worcester / Cheltenham Spa / Gloucester areas on Sunday 13 September
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 6 September
- Amended 06:03 Reading to Gatwick Airport service on Sunday 6 September
- Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 8 to Friday 11 September
- Buses replace trains between Swindon and Bath Spa / Trowbridge on Saturday 5 and Sunday 6 September
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 5 and Sunday 6 September
- Amended evening services between Gloucester and Bristol Parkway from Monday 7 to Thursday 10 September
- No early morning / late night trains at Pangbourne on Saturday 5 September
- Amended 22:48 London Paddington to Swansea service from Monday 7 to Thursday 10 September
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 7 to Thursday 10 September
- Amended evening trains in the Swindon area from Tuesday 1 to Thursday 3 September
- Buses replace evening trains between Bristol Temple Meads and Westbury / Frome from Tuesday 1 to Thursday 3 September
- Amended evening trains between London Paddington and Swansea from Monday 31 August to Thursday 3 September
- Buses replace trains to / from Burnham / Taplow from Monday 31 August to Friday 4 September
- Buses replace late night trains between Exeter / Crediton and Barnstaple On Tuesday 1 and Wednesday 2 September
- Buses replace late night / early morning trains to / from Pangbourne from Monday 31 August to Friday 4 September
- Amended 23:32 London Paddington to Cardiff Central service on Monday 31 August
- Amended service between Swindon and Bristol Parkway from Saturday 29 to Monday 31 August
- Amended Great Western Railway local service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 29 until 09:50 on Sunday 30 August
- Amended morning trains between Oxford and Didcot Parkway on Monday 24 August
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 23 August
- Buses replace morning / evening trains to / from Pangbourne on Saturday 22 and Sunday 23 August
- Buses replace trains between Bristol Temple Meads and Severn Beach until approximately 16:45 on Sunday 16 August
- Buses replace trains between Reading and Basingstoke until approximately 09:15 on Sunday 16 August
- Amended early morning service between Marlow and Maidenhead until 07:30 on Sunday 16 August
- Amended service between Swindon and Gloucester on Saturday 15 and Sunday 16 August
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 15 August
- Amended Great Western Railway local service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 15 and all day on Sunday 16 August
- Amended early morning Great Western Railway service between Redhill and Gatwick Airport from Tuesday 18 until Friday 21 August
- Amended late night midweek service in the Bristol area from Monday 17 until Friday 21 August
- Amended overnight Great Western Railway local service between Didcot Parkway and London Paddington each night from Monday 17 until Friday 21 August
- Amended late night / early morning service in the Bristol area from Monday 10 to Friday 14 August
- Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 10 to Friday 14 August
- Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 10 to Friday 14 August
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