Great Western Railway (GW)

01/04/2021 14:04:27
http://www.gwr.com

Information last updated 01 April 2021 15:04

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
[email protected]  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
[email protected]
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.

To buy standard tickets visit our website www.gwr.com or use our app.

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace late night trains to / from Pangbourne on Sunday 23 May
Amended 23:45 London Paddington to Penzance service on Friday 16 and Saturday 17 April
Buses replace trains between Avonmouth and Severn Beach from 19:00 on Sunday 27 June
Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
Buses replace early morning trains at Burnham and Taplow on Saturday 26 June
Amended late night / early morning services between Exeter St Davids and Totnes from Monday 28 June to Friday 2 July
Amended 22:48 London Paddington to Swansea service from Monday 28 June to Thursday 1 July
Amended 23:42 Swindon to Cheltenham Spa service from Monday 28 June to Thursday 1 July
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 28 June to Thursday 1 July
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 28 June to Thursday 1 July
Amended service between Reading and Gatwick Airport on Sunday 20 June
Amended service at Cardiff Central on Sunday 20 June
Amended late night service at Burnham on Sunday 20 June
Amended service between Didcot Parkway and Oxford on Sunday 20 June
Amended 23:30 London Paddington to Didcot Parkway on Friday 25 June
Amended late night / early morning Great Western Railway services to / from Gatwick Airport from Monday 21 to Friday 25 June
Amended overnight service through Plymouth from Monday 21 to Friday 25 June
Amended 23:42 Swindon to Cheltenham Spa from Monday 21 to Thursday 24 June
Amended late night trains between Bristol Temple Meads and Swindon / Westbury from Monday 21 to Thursday 24 May
Amended late night / early morning trains between Slough and Reading on Monday 21 to Friday 25 June
Amended late night / early morning service between London Paddington and Swansea from Monday 21 to Friday 25 June
Amended 05:00 Oxford to Didcot Parkway service on Monday 21 June
Amended late night / early morning Great Western services at London Paddington on Saturday 19 and Sunday 20 June
Amended late night London Paddington to Didcot Parkway services on Saturday 19 and Sunday 20 June
Amended services between Exeter St Davids and Exmouth from Monday 24 to Thursday 27 May
Amended late night services to London Paddington on Saturday 22 May
Amended 04:54 Westbury to London Paddington from Tuesday 18 to Friday 21 May
Amended 22:22 London Paddington to Westbury from Monday 17 to Thursday 20 May
Amended 05:00 Oxford to Didcot Parkway service on Monday 17 May
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 15 May
Buses replace late night trains at Burnham on Sunday 9 May
Amended service to / from London Paddington on Sunday 9 May
Amended early morning Great Western Railway services from Tuesday 15 to Friday 18 June
Amended overnight service through Plymouth from Monday 14 to Thursday 17 June
Amended late night service to / from London Paddington from Monday 14 June to Thursday 17 June
Amended 07:53 Swansea to London Paddington service on Sunday 13 June
Amended evening / morning trains to / from Swansea from Monday 7 to Friday 11 June
Amended 23:45 Bristol Temple Meads to Frome service from Monday 7 to Thursday 10 June
Amended evening / morning trains to / from Henley-on-Thames from Monday 7 to Friday 11 June
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 7 to Friday 11 June
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 7 and Tuesday 8 June
Amended 04:48 Hereford to London Paddington service on Monday 7 June
Buses replace morning / evening trains to / from Pangbourne from Monday 7 to Friday 11 June
Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 6 June
Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 6 June
Amended trains in the Trowbridge area on Sunday 6 June
Buses replace morning trains between Reading and Newbury / Bedwyn on Sunday 6 June
Buses replace trains between Worcester and Worcestershire Parkway / Cheltenham Spa late on Saturday 5 and all day Sunday 6 June
Buses replace morning trains between Reading and Basingstoke on Sunday 6 June
Amended 23:28 Bath Spa to Frome service on Saturday 5 June
Buses replace evening trains to / from Burnham / Taplow on Saturday 5 and Sunday 6 June
Amended trains to / from London Paddington after 22:15 on Saturday 5 and all day on Sunday 6 June
Buses replace trains to / from Pangbourne after 23:00 on Saturday 5 and all day on Sunday 6 June
Amended morning / evening Great Western Railway services to / from Gatwick Airport on Sunday 30 May
Buses replace trains between Reading and Guildford before 12:30 on Sunday 30 May
Amended services between London Paddington and Swansea on Sunday 30 May
Buses replace trains between Yeovil Pen Mill and Weymouth on Sunday 30 May
Buses replace trains between Worcester and Moreton-in-Marsh from Monday 31 May to Friday 4 June
Amended morning services to / from Marlow on Sunday 30 May
Amended late night / early morning service between London Paddington and Swansea from Monday 31 May to Friday 4 June
Amended late night service at Exeter St Davids from Monday 31 May to Thursday 3 June
Amended 23:34 Reading to Gatwick Airport service on Saturday 29 May
Buses replace trains between Reading and Newbury / Bedwyn from 21:50 until service ends from Monday 31 May to Thursday 3 June
Buses replace trains between Salisbury and Gillingham / Westbury on Sunday 30 May
Amended early morning service between Gatwick Airport and Redhill / Reading on Monday 31 May
Amended 20:23 Portsmouth Harbour to Cardiff Central service on Saturday 29 May
Buses replace early morning trains to / from Burnham / Taplow on Saturday 29 May
Amended services to / from London Paddington on Saturday 29 and Sunday 30 May
No trains at Worcester Shrub Hill on Saturday 29 and Sunday 30 May
Amended Heathrow Express trains from 21:00 Saturday 8 to 07:15 Sunday 9 May
Amended 23:30 London Paddington to Didcot Parkway on Friday 28 May
Amended 22:48 London Paddington to Swansea on Wednesday 26 and Thursday 27 May
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 24 and Tuesday 25 May
No trains at Salisbury on Saturday 22 and Sunday 23 May
Amended late night service at Burnham and Taplow on Saturday 22 and Sunday 23 May
Amended overnight trains to / from Henley-on-Thames from Monday 24 to Friday 28 May
Amended 23:50 London Paddington to Reading service from Monday 24 to Friday 28 May
Buses replace trains between Hereford and Worcester Shrub Hill on Saturday 22 and Sunday 23 May
Amended overnight trains between Didcot Parkway and Oxford from Monday 24 to Friday 28 May
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 17 to Thursday 20 May
Amended 22:48 London Paddington to Swansea service from Monday 17 to Thursday 20 May
Amended 23:42 Swindon to Cheltenham Spa service from Monday 17 to Thursday 20 May
No trains at Guildford on Sunday 16 May
Amended 07:53 Swansea to London Paddington service on Sunday 16 May
Amended 21:45 London Paddington to Worcester Shrub Hill service on Sunday 16 May
Buses replace trains between Warminster / Gillingham and Salisbury on Saturday 15 and Sunday 16 May
Amended 21:40 Taunton to London Paddington service on Saturday 15 May
Amended 23:29 Bath Spa to Frome service on Saturday 15 May
Buses replace trains between Reading and Bedwyn on Saturday 8 and Sunday 9 May
Buses replace trains between Clifton Down and Severn Beach until 18:40 on Sunday 9 May
Amended service between Warminster / Gillingham and Salisbury on Saturday 8 and Sunday 9 May
Amended early morning trains between Worcester Shrub Hill and Cheltenham Spa from Tuesday 11 to Friday 14 May
Amended late night trains between Bristol Temple Meads and Swindon / Westbury from Monday 10 to Thursday 13 May
Buses replace late night trains at Burnham and Taplow on Saturday 8 May
Amended service at Pangbourne all day on Sunday 9 May
Amended overnight trains to / from Burnham, Taplow and Henley-on-Thames from Monday 10 to Thursday 13 May
Amended late night service at Pangbourne on Saturday 8 May
Amended 23:42 Swindon to Cheltenham Spa from Monday 10 to Thursday 13 May
Amended over night trains to / from Pangbourne from Monday 10 to Thursday 13 May
Buses replace trains between Swindon and Gloucester from Saturday 1 to Monday 3 May
Buses replace trains between Warminster / Gillingham and Salisbury from Saturday 1 to Monday 3 May
Buses will replace trains between Reading and Newbury on Saturday 1 and Sunday 2 May
Amended early morning trains to / from Burnham and Taplow on Saturday 1 May
Amended 00:45 Oxford to Reading service on Saturday 1 May
Amended late night Great Western Railway service to / from London Paddington from Monday 3 to Thursday 6 May
Buses replace trains between Gloucester and Bristol Parkway from Saturday 1 to Monday 3 May
Buses replace trains between Reading and Wokingham on Saturday 24 and Sunday 25 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 24 and Sunday 25 April
Amended late night / early morning trains between Slough and Windsor & Eton Central on Saturday 24 and Sunday 25 April
Amended 03:46 Swansea to London Paddington service from Tuesday 27 to Friday 30 April
Amended late night service between Reading and Didcot Parkway on Friday 30 April
Amended late night / early morning trains between Gatwick Airport and Reading from Monday 26 to Friday 30 April
Amended late night / early morning trains between Slough and Reading on Monday 26 to Friday 30 April
Amended late night trains between Patchway and Severn Tunnel Junction / Bristol Temple Meads on Monday 26 to Friday 30 April
Amended 23:45 Bristol Temple Meads to Frome service on Monday 26 to Friday 30 April
Amended 20:43 and 21:40 London Paddington to Swansea trains on Sunday 18 April
Amended 07:53 Swansea to London Paddington service on Sunday 18 April
Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 18 April
Amended late night service at Burnham on Sunday 18 April
Amended late night service to / from Burnham and Taplow on Saturday 17 April
Amended late night Great Western Railway service to / from Greenford on Saturday 17 April
Amended late night Great Western Railway service from London Paddington on Saturday 17 April
Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
Amended evening services between Chippenham and Bath Spa on Friday 23 April
Amended 23:45 Bristol Temple Meads to Frome service on Friday 23 April
Amended late night / early morning service to / from Pangbourne on Saturday 17 and Sunday 18 April
Amended 00:40 Oxford to Reading service on Saturday 17 April
Buses replace evening / morning trains between Reading and Guildford from Monday 19 to Friday 23 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April
Amended evening / morning services in the Exeter area from Monday 19 to Friday 23 April
Amended evening / morning services in the Bristol Temple Meads area from Monday 19 to Friday 23 April
Amended evening / morning services between Cardiff Central and Bridgend from Monday 19 to Friday 23 April
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 19 to Friday 23 April
Amended evening trains in the Weston-super-Mare area on Monday 19 and Tuesday 20 April
Amended late night Great Western Railway trains between Taunton and Exeter St Davids from Monday 12 to Thursday 15 April
Amended early morning trains between Reading and Gatwick Airport from Tuesday 13 to Friday 16 April
Buses replace late night / early trains between Didcot Parkway and Oxford from Monday 12 to Friday 16 April
Reduced late night / early morning trains to / from Pangbourne from Monday 12 to Friday 16 April
Amended late night / early morning trains at Burnham, Taplow and Twyford from Monday 12 to Friday 16 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 10 and Sunday 11 April
Buses replace trains between North Camp and Shalford on Saturday 10 and Sunday 11 April
Buses replace trains between Crediton and Barnstaple from Saturday 10 to Sunday 18 April
Amended late night / early morning trains between Reading to Gatwick Airport from Wednesday 7 to Friday 9 April