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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwrfeedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Bank Holidays and Christmas Day.)
- Lost Property
- Phone
- 03457000125
- Address
-
-
-
-
- - Web address
- Great Western Railway - Lost Property
- Note
-
Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations.
The more information you can give about an item, and when and where it was lost, the easier it will be to trace.
Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.
Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.
- Assisted Travel
- Phone
- 0
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
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Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
06:00 - 23:00 (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service through Westbury until 08:25 on Sunday 6 October
- Amended late night Great Western Railway trains from Monday 7 to Thursday 10 October
- Amended 01:00 London Paddington to Reading service on Sunday 6 October
- Amended service in the Worcester area on Saturday 5 and Sunday 6 October
- Amended service to and from London Paddington on Sunday 6 October
- Buses replace trains between Bristol Temple Meads and Taunton on Sunday 6 October
- Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
- Amended 23:49 Didcot Parkway to London Paddington service on Saturday 5 October
- Amended 22:00 London Paddington to Cardiff Central service on Saturday 5 October
- Amended 23:10 Bristol Temple Meads to Frome service on Saturday 5 October
- Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 06 October
- Amended late night local service between London Paddington and Reading from Monday 30 September to 3 October
- Buses replace late night trains at Burnham and Taplow from Monday 30 September to Thursday 3 October
- Amended 23:20 Bristol Temple Meads to Frome service from Monday 30 September to Thursday 3 October
- Amended late night service between Swindon and Bristol Temple Meads from Monday 30 September to Thursday 3 October
- Amended 21:15 London Paddington to Swansea service from Monday 30 September to Thursday 3 October
- Amended late evening service between Taunton and Exeter St Davids on Wednesday 2 and Thursday 3 October
- Buses replace late night trains to / from Pangbourne from Monday 30 September to Friday 4 October
- Amended 04:31 Reading to Gatwick Airport service on Friday 19 July
- Amended train service to / from London Paddington on Sunday 29 September
- Amended 01:00 London Paddington to Reading service on Sunday 29 September
- Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 29 September
- Buses replace trains between Salisbury and Southampton Central / Eastleigh on Sunday 29 September
- Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
- Buses replace trains between Twyford and Henley-on-Thames on Sunday 29 September
- Reduced service between Portsmouth Harbour and Brighton on Saturday 28 and Sunday 29 September
- Amended evening trains in the Cardiff Central area on Saturday 28 September
- Amended 23:49 Didcot Parkway to London Paddington service on Saturday 28 September
- Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 28 and all day on Sunday 29 September
- Amended overnight / early morning services between Slough and Reading from Tuesday 1 to Friday 4 October
- Amended 03:51 Oxford to Reading service from Tuesday 1 to Friday 4 October
- Buses replace trains to / from Burnham / Taplow during the evening of Saturday 28 and all day on Sunday 29 September
- Buses replace evening / morning trains to / from Pangbourne on Saturday 28 and Sunday 29 September
- Buses replace trains between Bristol Temple Meads and Taunton on Saturday 28 and Sunday 29 September
- Buses replace trains between Exeter St Davids and Exmouth on Sunday 22 September
- Amended Great Western Railway service from / to London Paddington on Sunday 22 September
- Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 22 September
- Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
- Amended 22:00 London Paddington to Cardiff Central on Saturday 21 September
- Buses replace trains between Salisbury and Southampton Central / Eastleigh on Saturday 21 and Sunday 22 September
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 21 September
- Amended 23:49 Didcot Parkway to London Paddington on Saturday 21 September
- Amended 23:30 London Paddington to Cardiff Central from Monday 23 to Thursday 26 September
- Amended 00:01 Exmouth to Exeter St Davids service on Monday 23 September
- Amended evening / morning services between Totnes and Plymouth on Monday 23 and Tuesday 24 September
- Amended late night local service between London Paddington, Reading and Didcot Parkway on Friday 20 September
- Amended overnight service between Exeter St Davids and Plymouth on Tuesday 17, Wednesday 18, and Thursday 19 September
- Amended overnight service at Frome from Monday 16 until Thursday 19 September
- Amended overnight service at Bristol from Monday 16 until Wednesday 18 September
- Buses replace evening / early morning trains to / from Burnham and Taplow from Monday 16 to Wednesday 18 September
- Buses replace trains between Exeter St Davids and Exmouth on Sunday 15 September
- Buses replace late night trains between Twyford and Henley-on Thames on Saturday 14 September
- Amended 23:10 Bristol Temple Meads to Frome on Saturday 14 September
- Amended 00:01 Exmouth to Exeter St Davids on Monday 16 September
- Buses replace trains between Maidenhead and Marlow after 20:35 on Saturday 14 and all day on Sunday 15 September
- Amended overnight service between London Paddington and Reading from Monday 16 until Wednesday 18 September
- Revised 04:07 Didcot Parkway to Reading service on Monday 16 September
- No trains at Windsor & Eton Central on Sunday 15 September
- Buses replace trains between Blackwater and Reading on Sunday 15 September
- Amended Great Western Railway trains between Newport and Bridgend on Saturday 7 September
- Reduced service at Burnham / Taplow on Saturday 14 and Sunday 15 September
- Buses replace evening trains to / from Pangbourne on Saturday 14 and Sunday 15 September
- Reduced service at Cardiff Central on Saturday 14 and Sunday 15 September
- Amended overnight Great Western Railway trains from Monday 9 to Friday 13 September
- Buses replace trains to and from Portsmouth Harbour on Sunday 8 September until 16:00
- Amended Great Western Railway service to and from London Paddington on Sunday 8 September
- Amended service between Reading and Newbury / Bedwyn on Sunday 8 September until 10:00
- Buses replace trains between Reading and Basingstoke on Sunday 8 September until 08:50
- Amended 20:45 and 21:33 London Paddington to Swansea on Sunday 8 September
- Amended service between Bristol Temple Meads and Avonmouth / Filton Abbey Wood from 20:30 each night from Monday 9 until Wednesday 11 September
- Amended late night service between Dawlish and Exeter St Davids on Monday 9 and Tuesday 10 September
- Buses replace trains between Cardiff Central and Pye Corner / Cwmbran / Bristol on Sunday 8 September until 14:00
- Amended 06:00 Gloucester to Worcester Shrub Hill on Monday 9 September
- Buses replace trains between Didcot Parkway and Oxford on Sunday 8 September until 13:00
- Buses replace trains between Reigate and Redhill / Gatwick Airport on Sunday 8 September
- Buses replace trains between Clifton Down and Severn Beach on Sunday 8 September until 10:30
- Amended 22:20 and 22:50 London Paddington to Oxford service on Saturday 7 September
- Amended 22:00 London Paddington to Cardiff Central on Saturday 7 September
- Amended 23:35 Reading to Gatwick Airport services on Saturday 7 September
- Amended service in the Gloucester area on Sunday 8 September
- Amended 22:41 Swindon to Gloucester service on Saturday 7 September
- Retimed Great Western Railway service between Reading and Basingstoke until approximately 15:00 on Sunday 1 September
- Buses replace trains between Twyford and Henley-on-Thames on Sunday 1 September
- Retimed service between Maidenhead and Marlow from 15:00 on Sunday 1 September
- Amended service between London Paddington and Reading / Bedwyn on Sunday 1 September
- Buses replace trains between Oxford and Didcot Parkway on Sunday 1 September
- Amended service between Barnham / Littlehampton and Brighton on Saturday 31 August and Sunday 1 September
- Amended late night service from 22:30 between London Paddington and Reading on Saturday 31 August
- Amended early morning service between Bristol Parkway and Severn Tunnel Junction on Sunday 1 September
- Amended service between Exeter St Davids and Dawlish Warren from Monday 2 to Thursday 5 September
- Amended late night Great Western Railway service between Reading and Didcot Parkway on Friday 6 September
- Amended 23:27 Cardiff Central to Bristol Temple Meads service on Monday 2 and Tuesday 3 September
- Amended overnight Great Western Railway service between London Paddington and Reading from Monday 2 to Thursday 5 September
- Amended late night service between Reading and Didcot Parkway on Monday 2 September
- Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 25 August
- No trains at Newport until 14:00 on Sunday 25 August
- Amended late night service between between Exeter St Thomas and Exeter St Davids on Wednesday 28 and Thursday 29 August
- Amended 22:00 London Paddington to Cardiff Central on Saturday 24 August
- Amended late night service between Exeter St Davids and Exmouth from Monday 26 to Friday 30 August
- Amended midweek late night / early morning Great Western Railway services from Monday 26 to Friday 30 August
- Reduced service at Burnham / Taplow on Saturday 24 and Sunday 25 August
- Buses replace evening trains to / from Pangbourne on Saturday 24 and Sunday 25 August
- Amended Great Western Railway service from London Paddington on Sunday 18 August
- Amended early morning service between Plymouth and Exeter St Davids from Tuesday 20 until Friday 23 August
- Amended overnight service between Bridgend and Swansea on Tuesday 20 and Wednesday 21 August
- Buses replace late night trains between Guildford and Redhill from Monday 19 until Thursday 22 August
- Buses replace evening trains to / from Pangbourne on Sunday 18 August
- Amended late night service between Swindon and Cheltenham Spa from Monday 19 until Thursday 22 August
- Amended late night service at Bristol Temple Meads from Monday 19 until Thursday 22 August
- Amended midweek service between Didcot Parkway and London Paddington from Monday 19 until Friday 23 August
- Amended early morning Great Western Railway services at Cardiff Central on Sunday 18 August
- Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 18 August
- Buses replace late night trains to / from Pangbourne on Saturday 17 August
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 12 to Thursday 15 August
- Amended 23:30 London Paddington to Cardiff Central service from Monday 12 to Thursday 15 August
- Amended morning / evening trains to / from London Paddington on Monday 12, Tuesday 13 and Thursday 15 August
- Amended late night / early morning services in the Newport area on Saturday 10 and Sunday 11 August
- Amended services to / from London Paddington on Sunday 11 August
- Retimed services between Twyford and Henley-on-Thames from 10:00 until 20:00 on Sunday 11 August
- No trains to / from Burnham / Taplow after 21:05 on Saturday 10 and all day on Sunday 11 August
- Buses replace trains between Maidenhead and Marlow after 20:35 on Saturday 10 and all day on Sunday 11 August
- Amended evening / morning trains to / from Gloucester on Saturday 10 and Sunday 11 August
- Buses replace trains between Clifton Down and Severn Beach on Sunday 4 August
- Amended overnight / early morning Great Western Railway trains to / from Westbury from 23:00 Saturday 3 to 09:00 Sunday 4 August
- Amended trains to / from London Paddington from 22:30 Saturday 3 and all day Sunday 4 August
- Buses replace late night trains at Pangbourne on Saturday 3 August
- Amended Great Western Railway trains at Gloucester from 23:00 Saturday 3 until 10:55 Sunday 4 August
- Buses replace evening / morning trains to / from Pangbourne from Monday 5 to Friday 9 August
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 5 to Thursday 8 August
- Amended late night / early morning Great Western Railway service from Monday 5 to Friday 9 August
- Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
- Buses replace trains between Clifton Down and Severn Beach on Sunday 28 July
- Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 29 July to Thursday 1 August
- Amended late night Great Western Railway service through Bristol Temple Meads from Monday 29 July to Thursday 1 August
- Amended Great Western Railway services at Reading until 10:05 on Sunday 28 July
- Amended Great Western Railway service to / from London Paddington on Sunday 28 July
- Buses replace evening / morning trains between Bedwyn / Newbury and Reading from Monday 29 July to Friday 2 August
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 27 July
- Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
- Buses replace evening trains to / from Burnham / Taplow on Friday 26 July
- Amended trains in the London Paddington / Reading area from Tuesday 23 July to Thursday 25 July
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 22 to Wednesday 24 July
- Retimed trains from London Paddington on Sunday 21 July
- Amended evening / morning trains between Newport and Cardiff Central on Saturday 20 and Sunday 21 July
- Buses replace trains between Marlow and Maidenhead after 23:00 on Saturday 20 and all day on Sunday 21 July
- Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
- Revised late evening service between Reading and Didcot Parkway on Saturday 20 and Sunday 21 July
- Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
- Revised 23:30 London Paddington to Cardiff Central service on Friday 26 July
- Amended late night service between Reading and Didcot Parkway on Friday 26 July
- Amended trains at Burnham, Taplow and Maidenhead from 22:30 Saturday 20 and all day Sunday 21 July
- Amended 20:30 Cardiff Central to Portsmouth Harbour from Monday 22 to Thursday 25 July
- Amended 23:20 Bristol Temple Meads to Frome service on Monday 22 July
- Revised 05:02 Reading to London Paddington service on Monday 22 July
- Revised 04:07 Didcot Parkway to Reading service on Monday 22 July
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