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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwr.feedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- gwr.lostproperty@gwr.com
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night service at Burnham on Sunday 18 April
- Amended late night service to / from Burnham and Taplow on Saturday 17 April
- Amended late night Great Western Railway service to / from Greenford on Saturday 17 April
- Amended late night Great Western Ralway service from London Paddington on Saturday 17 April
- Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
- Amended evening services between Chippenham and Bath Spa on Friday 23 April
- Amended 23:45 Bristol Temple Meads to Frome service on Friday 23 April
- Amended late night / early morning service to / from Pangbourne on Saturday 17 and Sunday 18 April
- Amended 00:40 Oxford to Reading service on Saturday 17 April
- Buses replace evening / morning trains between Reading and Guildford from Monday 19 to Friday 23 April
- Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April
- Amended evening / morning services in the Exeter area from Monday 19 to Friday 23 April
- Amended evening / morning services in the Bristol Temple Meads area from Monday 19 to Friday 23 April
- Amended evening / morning services between Cardiff Central and Bridgend from Monday 19 to Friday 23 April
- Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 19 to Friday 23 April
- Amended evening trains in the Weston-super-Mare area on Monday 19 and Tuesday 20 April
- Amended late night Great Western Railway trains between Taunton and Exeter St Davids from Monday 12 to Thursday 15 April
- Amended early morning trains between Reading and Gatwick Airport from Tuesday 13 to Friday 16 April
- Buses replace Late night / early trains between Didcot Parkway and Oxford from Monday 12 to Friday 16 April
- Reduced late night / early morning trains to / from Pangbourne from Monday 12 to Friday 16 April
- Amended late night / early morning trains at Burnham, Taplow and Twyford from Monday 12 to Friday 16 April
- Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 10 and Sunday 11 April
- Buses replace trains between North Camp and Shalford on Saturday 10 and Sunday 11 April
- Buses replace trains between Exeter St Davids / Crediton and Barnstaple from Saturday 10 to Sunday 18 April
- Buses replace early morning trains at Burnham and Taplow on Saturday 3 April
- Amended Great Western Railway service to / from Cheltenham Spa before 11:30 on Sunday 4 April
- Amended 00:45 Oxford to Reading service on Saturday 3 April
- Amended early morning trains between Reading to Gatwick Airport from Wednesday 7 to Friday 9 April
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Tuesday 6 to Thursday 8 April
- Amended 23:42 Swindon to Cheltenham Spa from Monday 5 April to Thursday 8 April
- Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
- No trains at Guildford from Friday 2 to Monday 5 April
- Amended services to / from / via Cardiff Central on Sunday 28 March
- Buses replace evening trains to / from Burnham on Sunday 28 March
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 28 March
- Buses replace trains between Westbury and Yeovil Pen Mill / Taunton on Friday 2 to Thursday 8 April
- Amended Great Western Railway service to / from London Paddington from 21:00 on Saturday 27 and all day on Sunday 28 March
- Buses replace trains between North Camp and Shalford on Sunday 28 March
- Buses replace trains between Swansea and Carmarthen on Sunday 28 March
- Buses replace evening trains to / from Pangbourne on Sunday 28 March
- Amended morning services between Penzance and St Ives on Saturday 27 March
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 27 March
- Buses replace trains to / from Pangbourne on Saturday 27 March
- Amended 23:34 London Paddington to Didcot Parkway on Friday 2 April
- Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
- Buses replace trains between Gloucester and Worcester / Birmingham on Saturday 27 and Sunday 28 March
- Buses replace trains between Liskeard and Looe on Saturday 27 March
- Amended late night / early morning GWR services to / from Gatwick Airport from Monday 29 March to Friday 2 April
- Amended late night Great Western Railway trains from London Paddington from Monday 29 March to Thursday 1 April
- Buses replace trains between Plymouth and Gunnislake / St Austell on Saturday 27 and Sunday 28 March
- Amended early morning Burnham and Taplow service from Tuesday 30 March to Friday 2 April
- Amended late night service through Westbury from Monday 29 March to Thursday 1 April
- Amended 23:52 London Paddington to Reading service from Monday 29 March to Friday 2 April
- Amended 23:42 Swindon to Cheltenham Spa train from Monday 29 to Wednesday 31 March
- Amended service between Cardiff Central and Taunton on Sunday 21 March
- Amended Great Western Railway / TfL Rail trains from / to London Paddington from 21:00 Saturday 20 and all day Sunday 21 March
- No trains to / from Westbury on Sunday 21 March
- Buses replace trains between Warminster and Salisbury on Saturday 20 March
- Reduced late night service to / from Burnham and Taplow on Saturday 20 March
- Buses replace trains between Reading and Wokingham on Saturday 20 and Sunday 21 March
- No early morning / late night trains to / from Pangbourne on Saturday 20 March
- Amended Great Western Railway service through Lostwithiel from Monday 22 to Friday 26 March
- Buses replace trains between Plymouth and St Austell on Saturday 20 and Sunday 21 March
- Amended late night Great Western Railway service from / to London Paddington from Monday 22 to Thursday 25 March
- Amended late night trains through Didcot Parkway from Monday 22 to Thursday 25 March
- Amended 21:21 Bristol Parkway to Portsmouth Harbour service from Monday 22 to Thursday 25 March
- Amended services between Swansea and Carmarthen on Sunday 14 March
- Amended 00:12 Marlow to Maidenhead train on Sunday 14 March
- Revised Great Western Railway service to / from London Paddington on Sunday 14 March
- Revised service between Reading and Newbury / Basingstoke until 08:50 on Sunday 14 March
- Amended late night trains between Patchway and Severn Tunnel Junction on Wednesday 17 and Thursday 18 March
- No trains between Salisbury and Romsey on Saturday 13 and Sunday 14 March
- Amended 00:26 Gatwick Airport to Redhill from Tuesday 16 to Friday 19 March
- Revised late evening local service between Reading and London Paddington on Saturday 13 and Sunday 14 March
- Reduced overnight trains to / from Tilehurst from Monday 15 to Friday 19 March
- Reduced overnight trains to / from Pangbourne from Monday 15 to Thursday18 March
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 15 and Tuesday 16 March
- Amended 23:45 Bristol Temple Meads to Frome on Monday 15 to Thursday 18 March
- Buses replace trains between Plymouth and St Austell on Saturday 13 and Sunday 14 March
- Buses replace overnight trains between Reading and Guildford from Tuesday 9 to Friday 12 March
- Amended overnight Great Western Railway trains between Exeter St Davids and Newton Abbot from Monday 8 to Friday 12 March
- Amended overnight Great Western Railway trains between Cardiff Central and Bridgend from Monday 8 to Friday 12 March
- Buses replace late night trains between Reading and Bedwyn from Monday 8 to Thursday 11 March
- Buses replace overnight Great Western Railway trains between Bristol Temple Meads and Taunton on Monday 8 and Tuesday 9 March
- Buses replace trains between Chippenham / Bath Spa and Westbury on Sunday 7 March
- No trains to / from London Paddington on Sunday 7 March
- Buses replace early morning trains between London Paddington and Ealing Broadway on Monday 8 March
- Amended service in the Gloucester area on Sunday 7 March
- Buses replace trains between Truro and Falmouth Docks from 22:30 on Saturday 6 March
- No trains at Guildford on Sunday 7 March
- Amended service between London Paddington / Bristol Temple Meads and Swansea / Carmarthen on Saturday 6 and Sunday 7 March
- Buses replace trains between Dorchester South / Dorchester West and Weymouth on Saturday 6 and Sunday 7 March
- Amended 23:45 Didcot Parkway to London Paddington service on Saturday 6 March
- Amended late night Great Western Railway trains at Burnham / Taplow on Saturday 6 and Sunday 7 March
- Amended early morning / late night service at Pangbourne on Saturday 6 and Sunday 7 March
- Amended late night service between Reading and Didcot Parkway on Friday 5 March
- Amended service between Plymouth and Penzance from Monday 1 until Friday 5 March
- Amended late night service in the Portsmouth area from Monday 1 until Thursday 4 March
- Amended late night service between London Paddington and Reading from Monday 1 to Friday 5 March
- Amended late night service in the Bristol area from Monday 1 to Thursday 4 March
- No trains at Redhill on Sunday 28 February
- Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 28 February
- CANCELLED: Engineering work between Maidenhead and Marlow on Sunday 28 February
- Amended evening / morning service at Truro on Saturday 27 and Sunday 28 February
- Amended service at Frome and Castle Cary on Saturday 27 and Sunday 28 February
- Amended service between Reading and Didcot Parkway from approximately 20:10 on Saturday 27 and all day Sunday 28 February
- Amended service in the Southampton area on Saturday 27 and Sunday 28 February
- Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 21 February
- Buses replace trains between Port Talbot Parkway and Swansea on Sunday 21 February
- Buses replace trains between Reading and Basingstoke until 08:30 Sunday 21 February.
- Revised Great Western Railway trains to / from London Paddington on Sunday 21 February
- Buses replace trains between Bournemouth / Dorchester West and Weymouth on Saturday 20 and Sunday 21 February
- No late night Great Western Railway trains at Burnham or Taplow on Saturday 20 February
- Buses replace trains between Bath Spa and Bristol Temple Meads on Saturday 20 and Sunday 21 February
- No late night Great Western Railway trains at Pangbourne on Saturday 20 February
- Amended late night Great Western Railway trains from Monday 22 to Thursday 25 February
- Amended 03:46 Swansea to London Paddington on Monday 22 February
- Amended late night / early morning trains in the Dawlish Warren area from Tuesday 16 to Friday 19 February
- Amended 04:56 Cheltenham Spa to London Paddington service on Friday 19 February
- Amended 21:33 London Paddington to Cheltenham Spa service on Thursday 18 February
- Buses replace trains between Castle Cary and Weymouth from Monday 15 to Friday 19 February
- Amended early morning trains in the Worcester / Gloucester area from Tuesday 16 to Friday 19 February
- Buses replace evening trains to / from Barnstaple from Monday 15 to Thursday 18 February
- Amended 23:42 Swindon to Cheltenham Spa service from Monday 15 to Thursday 18 February
- Amended evening services between London Paddington and Bristol Temple Meads / Cardiff Central / Swansea from Monday 15 to Thursday 18 February
- Amended late night services in the Westbury area from Monday 15 to Thursday 18 February
- Amended evening / morning services to / from Henley-on-Thames from Monday 15 to Friday 19 February
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 15 to Friday 19 February
- Amended late night / early morning trains between Tilehurst and Didcot Parkway from Monday 15 to Friday 19 February
- Amended late night / early morning trains in the Exeter St Davids area on Monday 15 and Tuesday 16 February
- Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 14 February
- Amended 07:53 Swansea to London Paddington service on Sunday 14 February
- Amended 16:36 Cardiff Central to Brighton service on Sunday 14 February
- Buses replace trains to / from Frome on Sunday 14 February
- Amended 23:29 Bath Spa to Frome service on Saturday 13 February
- Buses replace trains between Exeter St Davids and Exeter Central on Sunday 14 February
- Buses replace trains between Eastleigh and Southampton Central / Bournemouth from Saturday 13 to Friday 19 February
- Amended morning trains between Oxford and Didcot Parkway on Monday 8 February
- Buses replace trains to / from Frome on Sunday 7 February
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 7 February
- Amended 23:34 Reading to Gatwick Airport service on Saturday 6 February
- Amended Great Western Railway late night trains between Taunton and Exeter St Davids from Wednesday 10 and Thursday 11 February
- Amended 23:29 Bath Spa to Frome service on Saturday 6 February
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 6 February
- Amended 21:04 London Paddington to Plymouth from Monday 8 to Thursday 11 February
- Amended 00:45 Oxford to Reading service on Saturday 6 February
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 8 to Thursday 11 February
- Buses replace trains between Exeter St Davids and Exeter Central on Sunday 7 February
- Buses replace trains between Reading and Basingstoke on Sunday 7 February
- Amended late night Great Western Railway trains between Didcot Parkway and Chippenham from Monday 8 to Thursday 11 February
- Amended 00:07 Basingstoke to Reading on Monday 8 February
- Amended 23:34 London Paddington to Didcot Parkway on Friday 5 February
- Reduced overnight trains between Redhill and Gatwick Airport from Monday 1 to Friday 5 February
- Buses replace late night trains between Westbury and Frome / Castle Cary from Monday 1 to Thursday 4 February
- Amended late night trains between Bristol Temple Meads and Severn Tunnel Junction from Monday 1 to Wednesday 3 February
- Amended 00:18 Henley-on-Thames to Reading on Tuesday 2 and Wednesday 3 February
- Amended late evening Great Western Railway trains between Port Talbot Parkway and Neath from Monday 1 to Thursday 4 February
- Buses replace overnight trains to / from Burnham and Taplow from Monday 1 to Friday 5 February
- Revised service to / from London Paddington from 09:00 on Sunday 31 January
- No Great Western Railway service between Redhill and Gatwick Airport on Saturday 30 and Sunday 31 January
- Revised service between Bristol Parkway and Weston-super-Mare on Saturday 30 January
- Amended 23:29 Bath Spa to Frome service on Saturday 30 January
- No trains at Burnham or Taplow after 23:55 on Saturday 30 and Sunday 31 January
- Revised service between Reading and Oxford / Bedwyn on Saturday 30 and Sunday 31 January
- No trains between Didcot Parkway and Swindon on Saturday 30 and Sunday 31 January
- Revised service between Reading / Greenford and London Paddington after 21:00 on Saturday 30 January
- Revised service between Reading and Didcot Parkway after 22:00 on Saturday 30 January
- Amended service in the Southampton area on Saturday 30 and Sunday 31 January
- Amended service between Cheltenham Spa and Bristol Parkway on Sunday 31 January
- Amended late night / early morning Great Western Railway Bristol Temple Meads service from Tuesday 26 to Friday 29 January
- Amended late night Great Western Railway services through Cardiff Central from Monday 25 to Thursday 28 January
- Amended late night / early morning Great Western Railway service to / from Bedwyn on Monday 25 to Friday 28 January
- Buses replace trains between St Erth and St Ives from Monday 4 January to Sunday 7 February
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