Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 03 August 2020 13:24

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

-
Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Taunton and Bristol Temple Meads on Sunday 1 November
Buses replace trains between Bourne End and Marlow on Sunday 1 November
Buses replace trains to / from Burnham / Taplow from 23:55 on Saturday 31 October and all day on Sunday 1 November
Amended Great Western Railway services to / from London Paddington late on Saturday 31 October and all day on Sunday 1 November
Buses replace morning / evening trains to / from Pangbourne on Saturday 31 October
Amended late night service between Taunton and Plymouth on Wednesday 4 and Thursday 5 November
Amended early morning service from Swansea to London Paddington from Monday 2 until Friday 6 November
Buses replace trains between Avonmouth and Severn Beach on Saturday 31 October and Sunday 1 November
Revised late night / early morning service between Reading and Gatwick Airport from Monday 2 to Friday 6 November
Buses replace late night trains between Reading and Bedwyn on Monday 2, Wednesday 4 and Thursday 5 November
Amended trains between Newport / Bristol Parkway and Bristol Temple Meads on Saturday 24 October
Amended 07:57 London Paddington to Penzance service on Sunday 16 August
Buses replace late night trains between Reading / Newbury and Bedwyn on Saturday 15 and Sunday 16 August
Amended evening London Paddington to Plymouth services on Sunday 25 October
Bridge replacement work between Bristol Parkway and Newport from Sunday 25 October to Friday 6 November
Buses replace trains to / from Avonmouth / Severn Beach on Saturday 24 and Sunday 25 October
Amended train services to / from London Paddington on Sunday 25 October
Buses replace late night / early morning trains to / from Pangbourne from Monday 26 to Friday 30 October
Buses replace trains between Exeter St Davids and Exmouth on Sunday 25 October
Buses replace trains between Reading and Basingstoke before 08:20 on Sunday 25 October
Buses replace trains between Bourne End and Marlow on Sunday 25 October
Amended late night trains between Twyford and Henley-on-Thames from Monday 26 to Thursday 29 October
Buses replace trains between Oxford and Didcot Parkway on Sunday 25 October
Buses replace overnight / early morning train to / from Burnham and Taplow from Monday 26 to Friday 30 October
Amended 23:15 London Paddington to Oxford from Monday 26 to Thursday 29 October
Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
Amended Great Western Railway services to / from London Paddington on Sunday 18 October
Buses replace trains between Reading / Aldershot and Guildford before 12:45 on Sunday 18 October
Buses replace trains before 08:30 between Reading and Basingstoke on Sunday 18 October
Buses replace trains between Chippenham and Westbury on Saturday 17 and Sunday 18 October
Buses replace trains between Warminster / Gillingham and Andover / Romsey on Saturday 17 and Sunday 18 October
Amended early morning trains at Pangbourne / Burnham / Taplow on Saturday 17 October
Reduced service to / from Burnham and Taplow on Sunday 18 October
Buses replace trains between Bourne End / Maidenhead and Marlow on Sunday 18 October
Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 17 and Sunday 18 October
Buses replace trains between Barnham / Littlehampton and Chichester on Saturday 26 and Sunday 27 September
Buses replace trains between Newton Abbot and Paignton until 15:45 on Sunday 18 October
Amended 23:32 London Paddington to Cardiff Central service on Friday 23 October
Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 20 to Friday 23 October
Amended evening trains in the Exeter St Davids area from Monday 19 to Thursday 22 October
Amended 22:48 London Paddington to Swansea service from Monday 19 to Thursday 22 October
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 19 to Thursday 22 October
Amended 23:42 Swindon to Gloucester service from Monday 19 to Thursday 22 October
Amended 22:27 Worcester Shrub Hill to Bristol Temple Meads service on Monday 19 and Tuesday 20 October
Buses replace trains between Petersfield and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 October
Buses replace trains between Reading and Basingstoke until approximately 08:10 on Sunday 11 October
No late night trains at Pangbourne on Sunday 11 October
Buses replace trains between Didcot Parkway and Oxford on Sunday 11 October
Amended trains to / from London Paddington on Sunday 11 October
Buses replace trains between Twyford and Henley-on-Thames from 23:00 on Saturday 10 until 16:30 on Sunday 11 October
Amended 23:34 London Paddington to Didcot Parkway service on Friday 16 October
Buses replace early morning trains between Worcester / Gloucester and Cheltenham Spa from Tuesday 13 to Friday 16 October
Buses replace early morning trains to / from Burnham / Taplow on Saturday 10 and Sunday 11 October
Amended 23:28 London Paddington to Didcot Parkway service on Saturday 10 October
Amended late night trains between Twyford and Henley-on-Thames on Tuesday 13 October
Buses replace late night / early morning trains between Guildford and Redhill / Gatwick Airport from Monday 12 to Friday 16 October
Buses replace late night trains to / from Barnstaple from Monday 12 to Thursday 15 October
Amended evening trains in the Exeter St Davids area from Monday 12 to Thursday 15 October
Amended late night / early morning trains in the Swansea area from Monday 12 to Friday 16 October
Amended evening trains via Chippenham / Bath Spa from Monday 12 to Thursday 15 October
Amended 23:42 Swindon to Gloucester service from Monday 12 to Thursday 15 October
Amended evening trains in the Westbury area from Monday 12 to Thursday 15 October
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 12 to Friday 16 October
Amended late night trains between Oxford and Worcester Shrub Hill from Monday 5 to Thursday 8 October
Amended late night trains between Didcot Parkway and Chippenham / Bristol Parkway from Monday 5 to Thursday 8 October
Amended train services between Reading and Gatwick Airport on Sunday 4 October
Buses replace trains to / from Westbury on Saturday 3 and Sunday 4 October
Buses replace early morning trains between Penzance and St Erth on Sunday 4 October
Buses replace trains between Twyford and Henley-on-Thames before 16:30 on Sunday 4 October
Amended trains to / from London Paddington on Sunday 4 October
Amended evening trains to / from London Paddington on Saturday 3 October
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 5 to Thursday 8 October
Buses replace trains between Didcot Parkway and Oxford on Sunday 4 October
Amended late night Great Western Railway trains between Guildford and Gatwick Airport from Monday 5 to Wednesday 7 October
Amended 23:34 Reading to Gatwick Airport service on Saturday 3 October
Amended morning Great Western Railway trains on Saturday 3 October
Amended 00:45 Oxford to Reading service on Saturday 3 October
Buses replace trains between Bristol Temple Meads and Bath Spa on Saturday 26 and Sunday 27 September
Amended late night Greate Western Railway service through Taunton on Sunday 27 September
Amended Great Western Railway service to / from Gatwick Airport on Saturday 26 September
Buses replace trains between Great Malvern and Hereford on Sunday 27 September
Amended 08:15 Worcester Foregate Street to London Paddington service on Sunday 27 September
Buses replace trains until 08:40 between Cardiff Central and Swansea on Sunday 27 September
Buses replace overnight trains between Neath and Swansea from Monday 28 September to Thursday 1 October
Amended 23:32 London Paddington to Cardiff Central from Monday 28 September to Thursday 1 October
Buses replace trains between Twyford and Henley-on-Thames from 23:00 on Saturday 26 until 16:30 on Sunday 27 September
Amended service between London Paddington and Didcot Parkway from approximately 23:00 on Sunday 27 September
Amended service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 26 until 09:00 on Sunday 27 September
Amended 23:45 Bristol Temple Meads to Frome from Monday 28 September to Thursday 1 October
No overnight trains at Burnham or Taplow from Monday 28 September to Thursday 1 October
Buses replace trains between Taunton and Exeter St Davids from 00:01 Monday 28 September to 05:00 Saturday 3 October
Buses replace overnight trains to / from Pangbourne from Monday 28 to Friday 2 October
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 28 and Tuesday 29 September
Amended late night trains between Cardiff Central and Bridgend on Sunday 20 September
Amended 08:15 Worcester Foregate Street to London Paddington service on Sunday 20 September
Amended 08:26 Weston-super-Mare to London Paddington service on Sunday 20 September
Buses replace trains between Twyford and Henley-on-Thames until 16:30 on Sunday 20 September
Buses replace trains between Great Malvern and Hereford on Sunday 20 September
Buses replace trains between Maidenhead and Marlow until 09:30 on Sunday 20 September
Amended late night trains between Slough and Maidenhead on Saturday 19 September
Amended 00:45 Oxford to Reading service on Saturday 19 September
Amended late night / early morning service between Bristol Temple Meads and Taunton from Monday 21 to Thursday 24 September
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 21 to Friday 25 September
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 21 to Friday 25 September
Amended late night Great Western Railway service in the Totnes area on Monday 21 and Wednesday 23 September
Amended 00:07 Basingstoke to Reading service on Monday 21 September
Amended late night Great Western Railway service in the Oxford area from Tuesday 15 until Friday 18 September
Amended late night Great Western Railway service between Reading and Gatwick Airport from Monday 14 until Thursday 17 September
Amended late night Great Western Railway service in the Exeter and Totnes areas from Monday 14 until Friday 18 September
Amended late night Great Western Railway service between London Paddington and Didcot Parkway from Monday 14 until Friday 18 September
Amended late night Great Western Railway service in the Bath Spa area on Monday 14 and Tuesday 15 September
Amended service between Reigate and Gatwick Airport from approximately 23:30 on Saturday 12 and all day on Sunday 13 September
Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 12 and Sunday 13 September
Amended service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 12 until 09:00 on Sunday 13 September
Amended service in the Worcester / Cheltenham Spa / Gloucester areas on Sunday 13 September
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 6 September
Amended 06:03 Reading to Gatwick Airport service on Sunday 6 September
Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 8 to Friday 11 September
Buses replace trains between Swindon and Bath Spa / Trowbridge on Saturday 5 and Sunday 6 September
Buses replace early morning trains to / from Burnham / Taplow on Saturday 5 and Sunday 6 September
Amended evening services between Gloucester and Bristol Parkway from Monday 7 to Thursday 10 September
No early morning / late night trains at Pangbourne on Saturday 5 September
Amended 22:48 London Paddington to Swansea service from Monday 7 to Thursday 10 September
Amended 23:42 Swindon to Cheltenham Spa service from Monday 7 to Thursday 10 September
Amended evening trains in the Swindon area from Tuesday 1 to Thursday 3 September
Buses replace evening trains between Bristol Temple Meads and Westbury / Frome from Tuesday 1 to Thursday 3 September
Amended evening trains between London Paddington and Swansea from Monday 31 August to Thursday 3 September
Buses replace trains to / from Burnham / Taplow from Monday 31 August to Friday 4 September
Buses replace late night trains between Exeter / Crediton and Barnstaple On Tuesday 1 and Wednesday 2 September
Buses replace late night / early morning trains to / from Pangbourne from Monday 31 August to Friday 4 September
Amended 23:32 London Paddington to Cardiff Central service on Monday 31 August
Amended service between Swindon and Bristol Parkway from Saturday 29 to Monday 31 August
Amended Great Western Railway local service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 29 until 09:50 on Sunday 30 August
Amended morning trains between Oxford and Didcot Parkway on Monday 24 August
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 23 August
Buses replace morning / evening trains to / from Pangbourne on Saturday 22 and Sunday 23 August
Buses replace trains between Bristol Temple Meads and Severn Beach until approximately 16:45 on Sunday 16 August
Buses replace trains between Reading and Basingstoke until approximately 09:15 on Sunday 16 August
Amended early morning service between Marlow and Maidenhead until 07:30 on Sunday 16 August
Amended service between Swindon and Gloucester on Saturday 15 and Sunday 16 August
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 15 August
Amended Great Western Railway local service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 15 and all day on Sunday 16 August
Amended early morning Great Western Railway service between Redhill and Gatwick Airport from Tuesday 18 until Friday 21 August
Amended late night midweek service in the Bristol area from Monday 17 until Friday 21 August
Amended overnight Great Western Railway local service between Didcot Parkway and London Paddington each night from Monday 17 until Friday 21 August
Amended late night / early morning service in the Bristol area from Monday 10 to Friday 14 August
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 10 to Friday 14 August
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 10 to Friday 14 August