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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwr.feedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- gwr.lostproperty@gwr.com
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
- Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 1 and Sunday 2 February
- Amended midweek late night / early morning Greate Western Railway service from Monday 3 to Friday 7 February
- Amended evening Great Western Railway services to / from London Paddington on Saturday 1 February
- Amended 21:57 London Paddington to Cardiff Central service on Saturday 1 February
- No late night / early morning trains to / from Burnham or Taplow from Monday 3 to Saturday 8 February
- Buses replace late night trains to / from Pangbourne on Friday 7 February
- Buses replace trains between Yeovil Pen Mill and Weymouth on Saturday 1 and Sunday 2 February
- Buses replace late night trains between Slough and Windsor & Eton Central on Saturday 1 and Sunday 2 February
- Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 1 and Sunday 2 February
- Buses replace evening trains to / from Pangbourne on Saturday 1 February
- Amended late night service through Swindon from Monday 27 to Thursday 30 January
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 27 to Thursday 30 January
- Amended 21:45 Penzance to London Paddington Night Riviera Sleeper service from Monday 27 to Thursday 30 January
- Amended 21:04 London Paddington to Plymouth service from Monday 27 to Thursday 30 January
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 27 to Thursday 30 January
- Amended early morning trains between Swansea and Cardiff Central on Sunday 26 January
- Buses replace trains between Swindon and Westbury via Melksham on Sunday 26 January
- Amended 21:46 London Paddington to Worcester Shrub Hill on Sunday 26 January
- Reduced and amended service in the Reading / London Paddington area on Sunday 26 January
- Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
- Amended trains to / from Pangbourne on Saturday 25 and Sunday 26 January
- Buses replace trains between Castle Cary / Yeovil Pen Mill and Weymouth on Saturday 25 and Sunday 26 January
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 25 and Sunday 26 January
- Buses replace trains between Twyford and Henley-on-Thames on Saturday 25 and Sunday 26 January
- Buses replace trains between Swindon and Westbury on Sunday 19 January
- Amended morning services between Reading and Newbury / Bedwyn on Sunday 19 January
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 18 January
- Amended late night / early morning service between Maidenhead and Marlow from 22:45 on Saturday 18 until 08:00 on Sunday 19 January
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 19 January
- Amended late night / early morning Great Western Railway trains from Monday 20 to Friday 24 January
- No late night / early morning trains at Pangbourne from Monday 20 to Saturday 25 January
- No late night / early morning trains to / from Burnham or Taplow from Monday 20 to Saturday 25 January
- Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 18 and Sunday 19 January
- Buses replace late night trains to and from Pangbourne on Saturday 18 and Sunday 19 January
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 12 January
- Amended morning services between Reading and Newbury / Bedwyn on Sunday 12 January
- Buses replace trains between Gloucester / Bristol Parkway and Cardiff Central before 16:20 on 12 January
- Buses replace late night trains between Weston-super-Mare and Bristol Temple Meads on Sunday 12 January
- Buses replace trains between Swindon and Westbury via Melksham on Sunday 12 January
- Amended overnight midweek service between Gatwick Airport and Reading from Monday 13 until Thursday 16 January
- Amended late night service from 23:55 between Newton Abbot and Plymouth from Monday 13 until Thursday 16 January
- Buses replace late night trains between Taunton and Weston-super-Mare from Monday 13 until Thursday 16 January
- Amended overnight service between Cardiff Central and Swansea from 22:20 each night from Monday 13 until Thursday 16 January
- Amended midweek service between Reading and Bedwyn from approximately 22:20 each night Monday 13 until Thursday 16 January
- Amended late night trains in the Bristol area on Saturday 11 January
- No trains between West Ealing and Greenford on Saturday 11 January
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 11 January
- Amended 00:45 Oxford to Reading service on Saturday 11 January
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 11 and Sunday 12 January
- Buses replace trains between Chippenham and Westbury on Sunday 5 January
- Buses replace early morning / late night trains to / from Burnham and Taplow on Sunday 5 January
- Amended service between Swansea and Cardiff Central until 08:40 on Sunday 5 January
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 4 January
- Amended Great Western Railway services to / from London Paddington from 21:00 on Saturday 4 and all day Sunday 5 January
- Amended service between Reading and Didcot Parkway from 23:45 on Saturday 4 January
- Amended service in the Aldershot and Wokingham areas on Sunday 5 January
- Amended evening London Paddington to Cardiff Central / Swansea services on Wednesday 8 and Thursday 9 January
- Buses replace trains between Exeter St Davids and Plymouth on Saturday 4 and Sunday 5 January
- Amended 21:21 Bristol Parkway to Portsmouth Harbour service from Monday 6 to Thursday 9 January
- Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 6 and Wednesday 8 January
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 6 and Tuesday 7 January
- Buses replace late night trains to / from Burnham / Taplow on Friday 10 January
- Amended 00:18 Henley-on-Thames to Reading service on Tuesday 7 and Wednesday 8 January
- Buses replace late night trains to / from Pangbourne on Friday 10 January
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 6 to Wednesday 8 January
- Amended 23:45 London Paddington to Penzance Night Riviera Sleeper service on Friday 3 January
- Buses replace early morning trains to / from Pangbourne on Saturday 28 December
- A reduced train service to / from Guildford from Friday 27 to Monday 30 December
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
- No trains at Redhill on Sunday 8 December
- Buses replace late night trains to / from Pangbourne on Friday 27 December
- Major engineering work to / from London Paddington from Tuesday 24 to Tuesday 31 December
- Amended early morning Great Western Railway service through Westbury on Sunday 22 December
- Buses replace late night / early morning trains to and from Pangbourne on Saturday 21 December
- Buses replace late night trains at Burnham and Taplow on Saturday 21 and all day Sunday 22 December
- Amended GWR Night Riviera sleeper service from Sunday 22 to Tuesday 31 December
- Amended 07:50 Cardiff Central to London Paddington on Sunday 22 December
- Amended morning trains between Exeter St Davids and Paignton on Monday 23 December
- Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 22 December
- Buses replace evening / morning trains to / from Pangbourne on Monday 23 and Tuesday 24 December
- No trains to / from Greenford from 21:00 on Saturday 21 December
- Buses replace evening / morning trains to / from Burnham / Taplow on Monday 23 and Tuesday 24 December
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 21 December
- Amended Great Western Railway service to / from London Paddington on Sunday 22 December
- Buses replace trains between Southampton Central / Fareham and Portsmouth Harbour on Sunday 15 December
- Amended evening services between Reading and Bristol Parkway from Monday 16 to Thursday 19 December
- Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 16 to Thursday 19 December
- Amended services between Cardiff Central and Bridgend on Sunday 15 December
- Amended morning services in the Bradford-on-Avon / Westbury area on Sunday 15 December
- Buses replace morning trains between Reading and Bedwyn / Newbury on Sunday 15 December
- Amended trains through Redhill on Sunday 24 November
- Amended 07:50 Cardiff Central to London Paddington service on Sunday 15 December
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 14 December
- Amended 22:00 London Paddington to Cardiff Central service on Saturday 14 December
- Amended 23:10 Bristol Temple Meads to Frome service on Saturday 14 December
- Buses replace trains between Maidenhead and Marlow on Sunday 15 December
- Buses replace trains to / from Burnham / Taplow after 21:15 on Saturday 7 December
- Amended Great Western Railway service in the Westbury area until 09:30 on Sunday 8 December
- Amended morning Great Western Railway services from London Paddington on Sunday 8 December
- Buses replace early morning / evening trains to / from Burnham and Taplow on Sunday 8 December
- Buses replace trains between Guildford and Gatwick Airport on Sunday 8 December
- Buses replace morning / evening trains between Twyford and Henley-on-Thames on Sunday 8 December
- Buses replace late night / early morning trains to and from Pangbourne on Saturday 7 and Sunday 8 December
- Amended late night / early morning Great Western Railway trains from Monday 9 to Friday 13 December
- Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 8 December
- Amended 23:20 Bristol Temple Meads to Frome service from Monday 9 to Thursday 12 December
- Buses replace trains between Plymouth and Gunnislake from Monday 9 to Thursday 12 December
- Buses replace late night trains to / from Pangbourne on Friday 13 December
- Buses replace trains to / from Burnham / Taplow from Monday 9 to Friday 13 December
- Amended 23:35 Reading to Gatwick Airport on Saturday 7 December
- Amended service between Cardiff Central and Bridgend on Sunday 8 December
- Buses replace trains between Maidenhead and Marlow from 20:40 on Saturday 7 and all day on Sunday 8 December
- Amended 23:10 Bristol Temple Meads to Frome on Saturday 7 December
- No trains between Par and Newquay on Saturday 30 November and Sunday 1 December
- Amended service between Havant and Brighton on Saturday 30 November until Sunday 1 December
- Buses replace early morning trains between Reading and Basingstoke on Sunday 1 December
- Buses replace trains between Maidenhead and Marlow on Sunday 1 December
- Amended Great Western Railway service on some routes from 21:15 on Saturday 30 November until 13:00 on Sunday 1 December
- Buses replace trains between Reading and Newbury / Bedwyn until 10:40 on Sunday 1 December
- Amended early morning / late night service in the Cardiff Central area on Sunday 1 December
- Amended late night / early morning Great Western Railway service in the Bristol area from Monday 2 to Friday 6 December
- Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 2 to Thursday 5 December
- Amended late night / early morning service between Newbury / Bedwyn and Reading from Monday 2 to Friday 6 December
- Amended late night / early morning Great Western Railway trains on Friday 29 November
- Buses replace trains to / from Burnham / Taplow from Monday 25 to Friday 29 November
- Buses replace evening / morning trains to / from Pangbourne from Monday 25 to Friday 29 November
- Buses replace early morning trains between Weston-super-Mare and Taunton on Sunday 24 November
- Buses replace morning trains between Reading and Newbury / Bedwyn on Sunday 24 November
- Retimed Great Western Railway services on Saturday 23 and Sunday 24 November
- Amended overnight / early morning Great Western Railway trains from Monday 25 to Friday 29 November
- Buses replace trains between Maidenhead and Marlow on Sunday 24 November
- Amended late evening / overnight trains from Taunton to Tiverton Parkway from Monday 25 to Thursday 28 November
- Buses replace trains to / from Newquay on Saturday 23 and Sunday 24 November
- Amended 23:10 Westbury to Frome service on Saturday 23 November
- Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
- Amended Great Western Railway trains in the Westbury area until approximately 09:15 on Sunday 17 November
- Buses replace trains between Western-super-Mere and Taunton until 09:00 on Sunday 17 November
- Amended 01:00 London Paddington to Reading on Sunday 17 November
- No trains at Burnham on Sunday 17 November
- Buses replace morning / evening trains to / from Burnham and Taplow on Saturday 16 November
- Revised service through Guildford on Sunday 17 November
- Amended Great Western Railway services to / from London Paddington on Sunday 17 November
- Amended 22:56 & 23:49 Didcot Parkway to London Paddington services on Saturday 16 November
- Revised service through Southampton Central on Saturday 16 and Sunday 17 November
- Amended 21:28 Taunton to London Paddington service on Saturday 16 November
- Buses replace evening trains to / from Pangbourne on Saturday 16 and Sunday 17 November
- Amended 23:10 Bristol Temple Meads to Frome service on Saturday 16 November
- Amended 13:37 Penzance to Exeter St Davids service on Sunday 17 November
- Amended 08:03 London Paddington to Exeter St Davids service on Saturday 16 November
- Buses replace trains between Maidenhead and Marlow from 21:15 on Saturday 16 and all day Sunday 17 November
- Buses replace evening / morning trains between Twyford and Henley-on-Thames on Saturday 16 and Sunday 17 November
- No trains to / from Greenford from 21:00 on Saturday 16 November
- Amended late night / early morning Great Western Railway service from Monday 18 to Friday 22 November
- Amended 05:02 Reading to London Paddington service on Monday 18 November
- Amended 23:36 Swindon to Cheltenham Spa from Monday 11 to Thursday 14 November
- Amended early morning Great Western Railway service on Friday 15 November
- Amended 09:01 Exeter St Davids to St James Park from Monday 11 to Thursday 14 November
- Buses replace trains to / from Burnham / Taplow from Monday 11 to Friday 15 November
- Amended 05:02 Reading to London Paddington service on Monday 11 November
- Revised 04:07 Didcot Parkway to Reading service on Monday 11 November
- No trains at Taunton from Saturday 9 to Thursday 14 November
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