Great Western Railway (GW)

24/09/2018 10:34:53
http://www.gwr.com

Information last updated 14 May 2019 22:33

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Web address
Great Western Railway - Customer Services
Email address
gwrfeedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00 

Lost Property
 
Phone
03457000125
Address
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Web address
Great Western Railway - Lost Property
Note

Our Lost Property Helpline keeps an inventory of all lost property items found at our stations, and on board trains which terminate at our stations. 

The more information you can give about an item, and when and where it was lost, the easier it will be to trace.

Items may be held by other train operating companies depending on where the train finished it's journey. We will be able to provide you with contact phone numbers for the other operators.

Opening hours for Lost Property Helpline: 06:00 to 23:00, 7 days a week.


Assisted Travel
 
Phone
0
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00 

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 12 to Thursday 15 August
Amended 23:30 London Paddington to Cardiff Central service from Monday 12 to Thursday 15 August
Amended evening trains to / from London Paddington on Monday 12, Tuesday 13 and Thursday 15 August
Amended late night / early morning services in the Newport area on Saturday 10 and Sunday 11 August
Amended services to / from London Paddington on Sunday 11 August
Retimed services between Twyford and Henley-on-Thames from 10:00 until 20:00 on Sunday 11 August
No trains to / from Burnham / Taplow after 21:05 on Saturday 10 and all day on Sunday 11 August
Buses replace trains between Maidenhead and Marlow after 20:35 on Saturday 10 and all day on Sunday 11 August
Amended evening / morning trains to / from Gloucester on Saturday 10 and Sunday 11 August
Buses replace trains between Clifton Down and Severn Beach on Sunday 4 August
Amended overnight / early morning Great Western Railway trains to / from Westbury from 23:00 Saturday 3 to 09:00 Sunday 4 August
Amended trains to / from London Paddington from 22:30 Saturday 3 and all day Sunday 4 August
Buses replace late night trains at Pangbourne on Saturday 3 August
Amended Great Western Railway trains at Gloucester from 23:00 Saturday 3 until 10:55 Sunday 4 August
Buses replace evening / morning trains to / from Pangbourne from Monday 5 to Friday 9 August
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 5 to Thursday 8 August
Amended late night / early morning Great Western Railway service from Monday 5 to Friday 9 August
Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
Buses replace trains between Clifton Down and Severn Beach on Sunday 28 July
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 29 July to Thursday 1 August
Buses replace trains between Reading and Bedwyn / Basingstoke from 23:10 on Saturday 1 until 08:00 on Sunday 2 June
Retimed trains from London Paddington on Sunday 28 July
Amended late night Great Western Railway service through Bristol Temple Meads from Monday 29 July to Thursday 1 August
Amended Great Western Railway services at Reading until 10:05 on Sunday 28 July
Amended Great Western Railway service to / from London Paddington on Sunday 28 July
Buses replace evening / morning trains between Bedwyn / Newbury and Reading from Monday 29 July to Friday 2 August
Buses replace early morning trains to / from Burnham and Taplow on Saturday 27 July
Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
Buses replace evening trains to / from Burnham / Taplow on Friday 26 July
Amended trains in the London Paddington / Reading area from Tuesday 23 July to Thursday 25 July
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 22 to Wednesday 24 July
Retimed trains from London Paddington on Sunday 21 July
Amended evening / morning trains between Newport and Cardiff Central on Saturday 20 and Sunday 21 July
Buses replace trains between Marlow and Maidenhead after 23:00 on Saturday 20 and all day on Sunday 21 July
Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
Revised late evening service between Reading and Didcot Parkway on Saturday 20 and Sunday 21 July
Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
Revised 23:30 London Paddington to Cardiff Central service on Friday 26 July
Amended late night service between Reading and Didcot Parkway on Friday 26 July
Amended trains at Burnham, Taplow and Maidenhead from 22:30 Saturday 20 and all day Sunday 21 July
Amended 20:30 Cardiff Central to Portsmouth Harbour from Monday 22 to Thursday 25 July
Amended 23:20 Bristol Temple Meads to Frome service on Monday 22 July
Revised 05:02 Reading to London Paddington service on Monday 22 July
Revised 04:07 Didcot Parkway to Reading service on Monday 22 July
Amended Great Western Railway trains to / from London Paddington on Sunday 14 July
Amended trains between Warminster and Swindon until 08:35 Sunday 14 July
No trains at Pangbourne on Sunday 14 July
Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
Amended 23:30 London Paddington to Cardiff Central on Wednesday 17 and Thursday 18 July
Amended 23:10 Bristol Temple Meads to Frome on Saturday 13 July
Buses replace late night trains at Pangbourne on Saturday 13 July
Amended service between Didcot Parkway and Oxford on Sunday 14 July
Amended 21:03 London Paddington to Plymouth service from Monday 15 to Thursday 18 July
Amended 22:45 London Paddington to Swansea service from Monday 15 to Thursday 18 July
Amended 23:36 Swindon to Cheltenham Spa service from Monday 15 to Thursday 18 July
Amended 23:27 Cardiff Central to Bristol Temple Meads service on Monday 15 and Tuesday 16 July
Amended 04:07 Didcot Parkway to Reading service on Monday 15 July
Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 7 July
Amended evening services in the Swindon area from Monday 8 to Thursday 11 July
Amended 06:03 Reading to Gatwick Airport service on Sunday 7 July
Buses replace trains between Bristol Temple Meads and Severn Beach on Sunday 7 July
Amended evening services between London Paddington and Reading from Monday 8 to Friday 12 July
Buses replace trains between Swindon and Bristol Temple Meads via Chippenham on Sunday 7 July
Amended evening services in the Taunton / Tiverton area on Tuesday 9 and Wednesday 10 July
Retimed 08:05 Cardiff Central to London Paddington service on Sunday 7 July
Amended 00:10 Marlow to Maidenhead service on Sunday 7 July
Retimed Great Western Railway service between Reading and Didcot Parkway on Sunday 7 July
Amended 23:36 Swindon to Cheltenham Spa service on Wednesday 10 July
Buses replace evening / morning trains to / from Burnham and Taplow from Tuesday 9 to Friday 12 July
Reduced service between Cardiff Central and Newport on Saturday 6 July
Amended 21:15 London Paddington to Swansea service from Monday 8 to Thursday 11 July
Amended 23:20 Bristol Temple Meads to Frome service from Monday 8 to Thursday 11 July
Amended service between Didcot Parkway and Oxford on Sunday 7 July
Amended late night / early morning service between Slough and Twyford on Saturday 6 and Sunday 7 July
Buses replace late night trains at Pangbourne on Saturday 6 July
Buses replace evening / morning trains to / from Pangbourne from Monday 8 to Wednesday 10 and on Friday 12 July
Buses replace trains between St Erth and Lelant Saltings from Tuesday 7 May to Friday 31 May
Amended overnight Great Western Railway trains from Monday 1 to Thursday 4 July
Buses replace early morning trains to / from Burnham and Taplow on Saturday 29 June
Buses replace morning trains between Oxford and Hanborough on Sunday 30 June
Buses replace trains between Banbury and Oxford on Sunday 30 June
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 30 June
Buses replace morning / evening trains between Littlehampton and Brighton on Sunday 23 June
Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 23 June
Amended late night service between Reading and Didcot Parkway on Sunday 23 June
Amended 23:51 London Paddington to Reading from Monday 24 to Thursday 27 June
Amended 20:31 Oxford to London Paddington from Monday 24 to Thursday 27 June
Amended 04:07 Didcot Parkway to Reading on Monday 24 June
Buses replace late night services to / from Pangbourne on Friday 28 June
Amended late night service between Westbury and Frome on Saturday 22 June
No trains at Burnham and Taplow from 23:00 on Saturday 22 and early morning / late night on Sunday 23 June
Buses replace late evening / early morning replace trains to / from Burnham and Taplow from Monday 24 to Friday 28 June
Amended 23:30 London Paddington to Cardiff Central service from Monday 24 to Wednesday 26 June
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 24 to Tuesday 25 June
Amended service in the Oxford area on Sunday 23 June
Buses replace evening / morning trains between Bedwyn / Newbury and Reading from Monday 17 to Friday 21 June
Amended 04:45 Bristol Temple Meads to London Paddington service from Tuesday 18 to Friday 21 June
Amended evening services in the Bristol area from Monday 17 to Thursday 20 June
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 17 to Thursday 20 June
Buses replace trains between Reading and Newbury / Bedwyn until 11:00 on Sunday 16 June
Buses replace trains between Petersfield and Portsmouth Harbour until approximately 12:45 on Sunday 16 June
Amended 06:03 Reading to Gatwick Airport service on Sunday 16 June
Buses replace trains between Newport and Cardiff Central / Bridgend on Sunday 16 June
Buses replace trains between Hereford and Cheltenham Spa / Evesham from 21:00 on Saturday 15 and all day Sunday 16 June
Buses replace morning trains between Reading and Basingstoke on Sunday 16 June
Amended evening services between Dawlish Warren and Newton Abbot from Monday 10 to Friday 14 June
Buses replace trains to / from Burnham and Taplow from Monday 10 to Friday 14 June
Amended trains to / from London Paddington from Monday 10 to Thursday 13 June
Amended evening trains in the Bristol area from Monday 10 to Thursday 13 June
Buses replace evening / morning trains to / from Pangbourne from Monday 10 to Friday 14 June
Amended service between Southampton Central and Fareham until 09:10 on Sunday 9 June
Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
No trains at Redhill from 23:45 on Saturday 8 and all day Sunday 9 June
Buses replace trains between Maidenhead and Bourne End / Marlow from 23:00 on Saturday 8 June
No trains at Burnham and Taplow from 23:00 on Saturday 8 and early morning / late night on Sunday 9 June
Amended late night service between Reading and Didcot Parkway on Saturday 8 and Sunday 9 June
Amended service at Worcester Shrub Hill from 21:25 on Saturday 8 and all day on Sunday 9 June
Amended train services between Swindon and Bristol Parkway on Sunday 2 June
Amended overnight / early morning services between London Paddington and Slough on Saturday 1 and Sunday 2 June
Amended 21:28 Taunton to London Paddington service on Saturday 1 June
Buses replace early morning trains to / from Burnham and Taplow on Saturday 1 June
Buses replace trains between Gloucester and Bristol Parkway / Swindon on Sunday 2 June
Amended midweek late night / early morning Great Western Railway services from Monday 3 to Friday 7 June
Amended late night / early morning services in the Westbury area from 23:45 on Saturday 01 until 08:25 Sunday 02 June
Buses replace late night services to / from Pangbourne on Friday 31 May
Amended late night service between Swindon and Bristol Temple Meads from Monday 27 to Thursday 30 May
Amended 23:36 Swindon to Cheltenham Spa from Monday 27 to Thursday 30 May
Amended 23:20 Bristol Temple Meads to Frome from Monday 27 until Thursday 30 May
Amended 23:51 London Paddington to Reading service from Monday 27 to Thursday 30 May
Buses replace late evening trains to / from Burnham and Taplow from Monday 27 to Friday 31 May
Amended late night services to / from London Paddington from Monday 27 to Thursday 30 May
Amended service in the Didcot Parkway area on Sunday 26 May
No trains to / from Pangbourne from 23:10 on Saturday 25 May
No trains at Bristol Parkway until 15:35 on Sunday 26 May
Amended late night / early morning service to / from Burnham and Taplow on Saturday 25 and Sunday 26 May
Amended evening services between London Paddington and Bristol from Monday 20 to Thursday 23 May
Buses replace late night / early morning trains between Guildford and Redhill from Monday 20 to Friday 24 May