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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- [email protected]
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.
To buy standard tickets visit our website www.gwr.com or use our app.
Opening hours06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night / early morning trains between Swindon and Gloucester on Tuesday 16 and Wednesday 17 August
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 19 August
- Amended 22:48 London Paddington to Swansea service on Wednesday 17 and Thursday 18 August
- Buses replace late night / early morning trains between Cheltenham Spa and Gloucester from Wednesday 17 to Friday 19 August
- Buses replace early morning trains between Worcester Shrub Hill and Cheltenham Spa on Tuesday 16 and Wednesday 17 August
- Amended late night / early morning services to / from Burnham and Taplow from Tuesday 16 to Friday 19 August
- Buses replace late night / early morning trains between Guildford and Gatwick Airport from Monday 15 to Friday 19 August
- Amended late night services to / from Chippenham / Bath Spa from Monday 15 to Thursday 18 August
- Amended late night services to / from Bristol Temple Meads from Monday 15 to Thursday 18 August
- Buses replace late night trains between Barnstaple and Crediton / Exeter St Davids from Monday 15 to Wednesday 17 August
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 15 and Tuesday 16 August
- Amended 04:10 Didcot Parkway to London Paddington service on Monday 15 August
- Amended early morning services to / from Newbury on Sunday 14 August
- Amended services to / from London Paddington on Sunday 14 August
- Amended services to / from Cardiff Central on Sunday 14 August
- Buses replace early morning trains between Reading and Basingstoke on Sunday 14 August
- Amended 00:12 Marlow to Maidenhead service on Sunday 14 August
- Amended services between London Paddington and Great Malvern / Hereford on Sunday 14 August
- Amended services to / from Burnham and Taplow on Saturday 13 and Sunday 14 August
- Amended early morning services between Reading and Bedwyn on Saturday 13 and Sunday 14 August
- Amended services between London Paddington / Reading and Didcot Parkway on Saturday 13 and Sunday 14 August
- Amended late night services to / from London Paddington from Monday 8 to Thursday 11 August
- Amended 04:10 Didcot Parkway to Reading service on Monday 8 August
- Amended services to / from Swansea / Carmarthen on Sunday 7 August
- Amended services to / from Cardiff Central on Sunday 7 August
- Amended services between London Paddington and Great Malvern / Hereford on Sunday 7 August
- Amended 00:34 London Paddington to Reading service on Saturday 6 August
- Buses replace trains between Tilehurst and Pangbourne on Saturday 6 and Sunday 7 August
- Amended 00:45 Oxford to Reading service on Saturday 6 August
- Amended 23:11 Bristol Temple Meads to Frome on Saturday 30 July
- Amended late night / early morning service to / from Pangbourne on Saturday 30 and Sunday 31 July
- Amended Great Western Railway service to / from Swansea on Sunday 31 July
- Amended morning services in the Westbury area on Sunday 31 July
- Amended late night / early morning service to / from Burnham and Taplow on Saturday 30 and Sunday 31 July
- Amended 23:45 Bristol Temple Meads to Frome service from Monday 1 to Thursday 4 August
- Amended evening / morning trains to / from Swansea from Monday 1 to Friday 5 August
- Buses replace trains to / from Burnham / Taplow from Monday 1 to Friday 5 August
- Buses replace evening / morning trains to / from Pangbourne from Monday 1 to Friday 5 August
- Amended late night / early morning services in the Exeter St Davids area on Monday 25 and Tuesday 26 July
- Amended late night / early morning services in the Taunton / Bristol Temple Meads area area from Monday 25 to Thursday 28 July
- Buses replace late night / early morning services between Neath and Swansea from Monday 25 to Friday 29 July
- Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 25 to Thursday 28 July
- Buses replace late night / early morning trains between Newbury and Bedwyn / Reading from Monday 25 to Friday 29 July
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 25 and Tuesday 25 July
- Amended late night services to / from Penzance on Sunday 24 July
- Buses replace early morning trains between Neath / Swansea and Cardiff Central on Sunday 24 July
- Amended services to / from Swansea / Carmarthen / Cardiff Central on Sunday 24 July
- Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 24 July
- Amended services to / from Cardiff Central on Sunday 24 July
- Buses replace late night / early morning trains between Redhill and Gatwick Airport on Saturday 23 and Sunday 24 July
- Buses replace trains between Charlbury and Moreton-in-Marsh on Saturday 23 and Sunday 24 July
- Buses replace early morning trains to / from Burnham and Taplow on Saturday 23 July
- Amended 00:45 Oxford to Reading service on Saturday 23 July
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 22 July
- Amended early morning services to / from Paignton on Tuesday 19 July
- Amended late night services to / from Bristol Temple Meads from Monday 18 to Thursday 21 July
- Amended late night / early morning services to / from Oxford from Monday 18 to Friday 22 July
- Buses replace late night / early morning trains to / from Burnham and Taplow from Monday 18 to Friday 22 July
- Amended late night services to / from Newton Abbot on Monday 18 July
- Buses replace trains to / from Burnham and Taplow on Sunday 17 July
- Amended services between London Paddington and Swansea / Carmarthen on Sunday 17 July
- Buses replace trains between Charlbury and Moreton-in-Marsh on Saturday 16 and Sunday 17 July
- Amended services to / from Cardiff Central on Sunday 17 July
- Amended early morning services to / from Warminster on Sunday 17 July
- Buses replace early morning trains between Reading and Basingstoke on Sunday 17 July
- Amended 00:12 Marlow to Maidenhead service on Sunday 17 July
- Amended early morning services between London Paddington and Didcot Parkway on Sunday 17 July
- Amended early morning services to / from Reading on Sunday 17 July
- Amended late night services between Didcot Parkway and London Paddington on Saturday 16 and Sunday 17 July
- Amended 06:43 Worcester Shrub Hill to London Paddington service on Monday 4 July
- Amended late night services between London Paddington and Penzance on Sunday 10 July
- Buses replace trains between Worcester Foregate Street and Worcestershire Parkway / Cheltenham Spa on Sunday 10 July
- Amended 22:48 London Paddington to Swansea service on Thursday 14 July
- Buses replace trains between Bristol Parkway and Bristol Temple Meads on Saturday 9 July
- Amended late night Great Western Railway service from Monday 11 until Thursday 14 July
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 9 July
- Amended 00:45 Oxford to Reading service on Saturday 9 July
- Amended 22:48 London Paddington to Swansea service on Monday 11 and Tuesday 12 July
- Amended 06:43 Worcester Shrub Hill to London Paddington service on Monday 11 July
- Amended evening / morning trains to / from Swansea from Monday 4 to Thursday 7 July
- Buses replace trains to / from Burnham / Taplow from Monday 4 to Friday 8 July
- Buses replace evening / morning trains to / from Pangbourne from Monday 4 to Friday 8 July
- Buses replace late night trains between Barnstaple and Crediton / Exeter St Davids from Monday 4 to Wednesday 6 July
- Amended 23:30 London Liverpool Street to Norwich service from Monday 4 to Wednesday 6 July
- Buses replace trains between Bristol Parkway and Newport from Friday 1 to Sunday 10 July
- Buses replace trains between Reading and Guildford on Sunday 3 July
- Buses replace trains between Worcestershire Parkway / Cheltenham Spa and Great Malvern on Sunday 3 July
- Buses replace trains between Eastleigh and Fareham on Saturday 2 and Sunday 3 July
- Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 2 and Sunday 3 July
- Amended morning trains in the Newbury / Bedwyn area on Saturday 2 July
- Amended evening services in the Botley / Fareham area from Monday 27 June to Friday 1 July
- Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 25 June
- Amended evening services in the Exeter area from Monday 20 to Thursday 23 June
- Amended trains in the Trowbridge area on Sunday 19 June
- Buses replace morning trains between Reading and Basingstoke on Sunday 19 June
- Amended Great Western Railway services to / from London Paddington on Sunday 19 June
- Amended services between London Paddington and Swansea / Carmarthen on Sunday 26 June
- Buses replace trains between Guildford and Redhill / Gatwick Airport after 23:33 on Saturday 25 and all day on Sunday 26 June
- Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 26 June
- Amended services to / from Cardiff Central on Sunday 26 June
- Amended service through Bristol Parkway on Friday 1 July
- Amended 03:46 Swansea to London Paddington on Tuesday 28 and Wednesday 29 June
- Amended late night Great Western Railway service from London Paddington from Monday 27 to Wednesday 29 June
- Buses replace early morning trains between Reading and Basingstoke on Sunday 26 June
- Amended late night / early morning services at Burnham and Taplow on Saturday 25 June
- CANCELLED: Engineering work between Worcester Shrub Hill / Worcestershire Parkway and Evesham on Monday 27 and Tuesday 28 June
- Amended 00:45 Oxford to Reading service on Saturday 25 June
- Amended service through Bristol Parkway on Sunday 19 June
- Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 19 June
- Amended 00:12 Marlow to Maidenhead service on Sunday 19 June
- Buses replace late night service to / from Pangbourne on Sunday 19 June
- Amended early morning service through Reading on Sunday 19 June
- Amended 23:11 Bristol Temple Meads to Frome on Saturday 18 June
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 24 June
- Amended early morning Great Western Railway services in the Gatwick Airport / Redhill area from Tuesday 21 to Friday 24 June
- Amended service to / from Taplow / Burnham on Saturday 18 and Sunday 19 June
- Amended 23:45 Bristol Temple Meads to Frome service from Tuesday 21 to Thursday 23 June
- Amended 00:18 Henley-on-Thames to Reading service from Tuesday 21 to Friday 24 June
- Buses replace trains to / from Burnham / Taplow from Monday 20 to Friday 24 June
- Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 12 June
- Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads service on Sunday 12 June
- Amended services between Swindon and Bristol on Sunday 12 June
- Amended services to / from Cheltenham Spa on Sunday 12 June
- Amended services to / from Cardiff Central on Sunday 12 June
- Buses replace early morning trains between Basingstoke and Reading on Sunday 12 June
- Amended 00:34 London Paddington to Reading service on Saturday 11 June
- Amended 00:45 Oxford to Reading service on Saturday 11 June
- Amended late night / early morning services to / from Exeter St Davids from Monday 13 to Thursday 16 June
- Amended late night / early morning services via Reading from Monday 13 to Friday 17 June
- Amended 22:48 London Paddington to Swansea service on Wednesday 15 and Thursday 16 June
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 13 to Thursday 16 June
- Amended Night Riviera Sleeper service on Sunday 5 June
- Amended 07:59 Exeter St Davids to Bristol temple Meads service on Sunday 5 June
- Amended 20:43 and 21:43 London Paddington to Swansea service on Sunday 5 June
- Amended late night GWR service to / from Cardiff Central on Saturday 4 June
- Amended service to from Taplow and Burnam on Saturday 4 and Sunday 5 June
- Amended late night / early morning services to / from Swansea from Monday 6 to Friday 10 June
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 6 to Friday 10 June
- Buses replace trains to / from Pangbourne from Monday 6 to Friday 10 June
- Amended evening trains to / from London Paddington from Monday 30 May to Wednesday 1 June
- Amended 00:18 Henley-on-Thames to Reading service from Tuesday 24 to Friday 27 May
- Amended 23:45 London Paddington to Penzance service on Friday 3 June
- Buses replace evening trains between Westbury and Frome from Wednesday 1 to Friday 3 June
- Buses replace evening trains between Oxford and Worcester from Monday 30 May to Thursday 2 June
- Amended 22:36 Worcester Shrub Hill to Bristol Temple Meads service from Monday 30 May to Thursday 2 June
- Amended evening trains in the Swindon area from Monday 30 May to Thursday 2 June
- Buses replace trains between Worcester and Great Malvern / Hereford on Saturday 28 and Sunday 29 May
- Amended Night Riviera Sleeper services on Sunday 29 May
- Amended 07:59 Exeter St Davids to Bristol Temple Meads service on Sunday 29 May
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 28 May
- Amended 00:45 Oxford to Reading service on Saturday 28 May
- Amended late night / early morning services between Reading and Gatwick Airport from Monday 23 to Friday 27 May
- Amended 22:48 London Paddington to Swansea service on Wednesday 25 and Thursday 26 May
- Buses replace late night / early morning trains in the Cheltenham Spa area from Wednesday 25 to Friday 27 May
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 23 to Thursday 27 May
- Amended 23:30 London Paddington to Didcot Parkway service on Friday 27 May
- Buses replace late night / early morning trains between Crediton and Barnstaple from Tuesday 24 to Thursday 26 May
- Buses replace late night / early morning trains between Swindon and Bath Spa from Monday 23 to Thursday 26 May
- Buses replace late night / early morning trains between Bath Spa and Westbury from Monday 23 to Friday 27 May
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