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- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-
- - Email address
- GWR.feedback@GWR.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457000125
- Fax
- 0
- Textphone number
- 1800108001971329 (For customers with hearing impairments)
- Address
-
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.
. - Web address
- Great Western Railway - Customer Services
- Email address
- gwr.feedback@gwr.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day.)
- Lost Property
- Address
-
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol
BS1 6QF - Web address
- Great Western Railway - Lost Property
- Email address
- gwr.lostproperty@gwr.com
- Note
-
Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
- Assisted Travel
- Phone
- 08001971329
- Textphone number
- 18001 0800 197 1329 (For customers with hearing impairments)
- Web address
- Great Western Railway - Assisted Travel
- Note
-
Opening hours
Monday to Sunday - 06:00 - 23:00
(Closed on Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 03457000125
- Address
-
- Contact note
-
Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Opening hours
06:00 - 23:00 (except Christmas Day)
- Group Travel
- Phone
- 03457000125
- Contact note
-
Opening hours
08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)
- Business Travel
- Phone
- 03457000125
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late evening Great Western Railway trains from Monday 15 to Thursday 18 June
- Amended morning services in the Westbury area on Sunday 14 June
- Buses replace trains between Reigate and Redhill / Gatwick Airport on Sunday 14 June
- Amended trains between Cosham and Havant on Sunday 14 June
- Buses replace morning trains between Carmarthen / Swansea and Bridgend / Cardiff Central on Sunday 14 June
- Buses replace early morning trains between Reading and Basingstoke on Sunday 14 June
- Amended train services between Bristol and Gloucester / Swindon on Sunday 14 June
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 13 June
- Amended 00:45 Oxford to Reading service on Saturday 13 June
- Amended 03:54 Oxford to Reading service on Monday 25 May
- Amended 03:54 Oxford to Reading service on Monday 18 May
- No Great Western Railway or Southern services at Eastleigh until further notice
- Buses replace trains between Gloucester / Patchway and Bristol Temple Meads on Sunday 7 June
- Buses replace trains between Warminster / Andover and Southampton Central / Gillingham on Saturday 6 and Sunday 7 June
- Buses replace late night trains between Gloucester and Cheltenham Spa on Wednesday 10 June
- Buses replace early morning trains between Worcester Shrub Hill and Cheltenham Spa from Tuesday 9 to Friday 12 June
- Amended evening trains between Swindon and Bristol Temple Meads from Monday 8 to Thursday 11 June
- Amended 20:48 London Paddington to Swansea service from Monday 8 to Thursday 11 June
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 8 to Friday 12 June
- Buses replace late night / early morning trains to / from Pangbourne from Monday 8 to Friday 12 June
- Amended 04:56 Cheltenham Spa to London Paddington service on Thursday 11 June
- Amended late night trains between Bristol Temple Meads and Westbury on Wednesday 10 and Thursday 11 June
- Amended early morning trains in the Exeter St Davids area on Monday 8 June
- Amended late night trains between Bristol Temple Meads and Westbury on Monday 8 June
- Amended 03:54 Oxford to Reading service on Monday 8 June
- No late night / early morning trains at Pangbourne on Saturday 6 and Sunday 7 June
- Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 6 and Sunday 7 June
- Buses replace trains between Bristol Temple Meads / Bristol Parkway and Newport before 15:45 on Sunday 31 May
- Amended morning trains in the Bristol Temple Meads area on Sunday 31 May
- Amended evening services between Swindon and Bristol Parkway from Monday 1 to Thursday 4 June
- Amended 06:03 Reading to Gatwick Airport service on Sunday 31 May
- Buses replace trains to / from Southampton Central before 09:00 on Sunday 31 May
- Amended 19:23 Portsmouth Harbour to Cardiff Central service on Saturday 30 May
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 30 May
- Amended 00:45 Oxford to Reading service on Saturday 30 May
- Amended service between Portsmouth Harbour / Littlehampton and Brighton on Sunday 24 May
- Amended morning trains between Warminster and Westbury on Sunday 24 May
- Amended Great Western Railway service to / from Bristol Temple Meads on Sunday 24 May
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 23 May
- No late night / early morning trains at Burnham or Taplow on Saturday 23 and Sunday 24 May
- No late night / early morning trains at Pangbourne on Saturday 23 and Sunday 24 May
- Amended late night / early morning trains in the Exeter area from Tuesday 26 to Friday 29 May
- Amended 23:34 London Paddington to Didcot Parkway service on Friday 29 May
- Amended 23:32 London Paddington to Cardiff Central from Tuesday 26 to Wednesday 27 May
- Amended evening trains between Henley-on-Thames and Twyford from Monday 25 to Thursday 28 May
- Amended late night / early morning train services between Didcot Parkway and Oxford from Monday 25 to Friday 29 May
- Amended 23:45 Bristol Temple Meads to Frome service from Monday 25 to Thursday 28 May
- Buses replace trains between Eastleigh and Fareham on Saturday 23 to Friday 29 May
- Buses replace evening / morning trains to / from Burnham / Taplow from Monday 25 to Friday 29 May
- Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 25 and Tuesday 26 May
- Amended late night / early morning trains in the Exeter area on Sunday 24 and Monday 25 May
- Buses replace trains between Reading and Basingstoke before 08:30 on Sunday 17 May
- Buses replace trains between Twyford and Henley-on Thames before 09:30 on Sunday 17 May
- Amended service through Cardiff Central on Sunday 17 May
- Amended 00:45 Oxford to Reading service on Saturday 16 May
- Amended 04:53 Bristol Temple Meads to London Paddington from Tuesday 19 to Friday 22 May
- Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 18 to Thursday 21 May
- Amended late night Great Western Railway service through Cardiff Central from Monday 18 to Thursday 21 May
- Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 18 to Friday 22 May
- Reduced train services to / from Guildford on Saturday 16 and Sunday 17 May
- Buses replace late night / early morning trains to / from Burnham / Taplow from Saturday 9 to Sunday 10 May
- Amended 23:28 London Paddington to Didcot Parkway service on Saturday 9 May
- Buses replace early morning trains between Reading and Basingstoke on Sunday 10 May
- Amended 08:10 Reading to Newbury service on Sunday 10 May
- Buses replace late night / early morning trains between Neath and Swansea from Monday 11 to Friday 15 May
- Amended trains to / from Henley-on-Thames from Monday 11 to Thursday 14 May
- Buses replace late night / early morning trains between Didcot Parkway and Oxford from Monday 11 to Friday 15 May
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 11 to Friday 15 May
- Buses replace late night / early morning trains to / from Pangbourne from Monday 11 to Friday 15 May
- Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 11 to Thursday 14 May
- Reduced service to / from Cardiff Central from 23:00 Thursday 7 to Sunday 10 May
- Amended morning trains between Warminster and Westbury on Sunday 3 May
- Buses replace trains between Barnham and Portsmouth Harbour on Sunday 3 May
- Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 2 and Sunday 3 May
- Amended late night trains between Didcot Parkway and Bristol Parkway from Monday 4 to Friday 8 May
- Amended 23:42 Swindon to Cheltenham Spa from Monday 4 to Thursday 7 May
- Amended Great Western Railway 21:21 Bristol Parkway to Portsmouth Harbour from Monday 4 to Wednesday 6 May
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 2 May
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 2 May
- Amended 00:45 Oxford to Reading service on Saturday 2 May
- No trains between Eastleigh and Southampton Central on Saturday 2 and Sunday 3 May
- Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads from Monday 4 to Thursday 7 May
- Buses replace late night trains to / from Pangbourne on Friday 1 May
- No overnight trains to / from Burnham or Taplow from Monday 27 April to Friday 1 May
- Buses replace trains between Frome and Castle Cary / Taunton on Sunday 26 April
- Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 25 and Sunday 26 April
- Buses replace evening trains to / from Pangbourne on Saturday 25 April
- Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 25 and Sunday 26 April
- Amended 03:46 Swansea to London Paddington service from Monday 27 to Thursday 30 April
- Amended late night / early morning Great Western Railway service through Gomshall from Monday 27 April to Friday 1 May
- Amended late night trains to / from Barnstaple from Monday 27 to Wednesday 29 April
- Buses replace trains in the Guildford area on Saturday 25 and Sunday 26 April
- Amended late night / early morning Great Western Railway service in the Exeter area from Monday 27 April to Friday 1 May
- Amended late night / early morning Great Western Railway service in the Swindon area from Monday 27 to Thursday 30 April
- Amended 23:32 London Paddington to Cardiff Central on Thursday 30 April
- Amended late night service between Bridgend and Port Talbot Parkway on Thursday 30 April
- Amended 23:32 London Paddington to Cardiff Central on Friday 1 May
- Amended Great Western Railway service through Slough on Sunday 12 April
- Amended 00:12 Marlow to Maidenhead on Sunday 12 April
- The 23:58 Reading to London Paddington will not run on Saturday 11 April
- Buses replace trains to / from Frome before 19:30 on Sunday 19 April
- Amended 00:45 Oxford to Reading service on Saturday 18 April
- Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 19 April
- Buses replace late night trains between Slough and Windsor & Eton Central on Sunday 19 April
- Amended overnight Great Western Railway trains from Monday 20 to Friday 24 April
- Amended 23:12 Bristol Temple Meads to Frome service on Saturday 18 April
- No trains between Patchway and Severn Tunnel Junction from Saturday 11 until Sunday 19 April
- Amended services at Westbury from Friday 10 until Monday 13 April
- Amended 23:45 Great Western Railway service between Bristol Temple Meads and Frome from Tuesday 14 until Thursday 16 April
- Amended early morning Great Western Railway service between Reading and London Paddington on Monday 13 April
- No overnight trains to / from Burnham or Taplow from Saturday 11 to Thursday 16 April
- Buses replace overnight trains to / from Pangbourne from Saturday 11 to Friday 17 April
- Amended trains in the Guildford area from Friday 10 to Sunday 19 April
- Amendments to late night / early morning trains between Reading and Gatwick Airport from Tuesday 7 to Thursday 9 April
- Amended late night / early morning Great Western Railway service through Taunton from Monday 6 to Thursday 9 April
- Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
- Amended service in the Havant area on Sunday 5 April
- Amended 08:26 Weston-super-Mare to London Paddington service on Sunday 5 April
- Amended service between London Paddington and Cardiff Central on Sunday 5 April
- Buses replace trains between Maidenhead and Marlow before 09:15 on Sunday 5 April
- Amended late night / early morning Great Western Railway service through Cardiff Central from Monday 6 to Friday 10 April
- Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 6 to Friday 10 April
- Amended service between Frome / Castle Cary and Taunton on Saturday 4 and Sunday 5 April
- Buses replace early morning trains to / from Burnham / Taplow on Saturday 4 April
- Amended 00:45 Oxford to Reading service on Saturday 4 April
- Amended trains to / from Bedwyn on Saturday 4 April
- Amended 23:18 Gatwick Airport to Reading service from Monday 6 to Wednesday 8 April
- Amended late night / early morning service through Totnes from Monday 6 to Wednesday 8 April
- Amended early morning Great Western Railway trains at Westbury on Sunday 29 March
- Reduced train service to / from Guildford on Sunday 29 March
- Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 29 March
- Amended services from / to London Paddington on Sunday 29 March
- Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 March
- Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
- No late night / early morning trains at Burnham or Taplow on Saturday 28 and Sunday 29 March
- No late night / early morning trains at Pangbourne on Saturday 28 March
- Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Saturday 28 and Sunday 29 March
- Amended late night trains between London Paddington and Cardiff Central / Swansea on Wednesday 1 and Thursday 2 April
- Amended 23:34 London Paddington to Didcot Parkway service on Friday 3 April
- Reduced service between Castle Cary and Taunton from Monday 30 March to Friday 3 April
- Buses replace trains between Crediton and Barnstaple from Monday 30 March to Sunday 5 April
- Amended evening / morning services between Fratton and Portsmouth Harbour from Monday 30 March to Thursday 2 April
- Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 30 March to Friday 3 April
- Buses replace late night / early morning services between Didcot Parkway and Oxford from Monday 30 March to Thursday 2 April
- Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 30 and Tuesday 31 March
- Amended 23:45 Bristol Temple Meads to Frome service on Monday 30 and Tuesday 31 March
- Buses replace trains between Castle Cary and Taunton from Saturday 14 March until Sunday 29 March
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