Great Western Railway (GW)

01/04/2021 14:04:27
http://www.gwr.com

Information last updated 26 May 2022 15:17

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
[email protected]  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
[email protected]
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.

To buy standard tickets visit our website www.gwr.com or use our app.

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace late night / early morning trains between Swindon and Gloucester on Tuesday 16 and Wednesday 17 August
Amended 23:30 London Paddington to Didcot Parkway service on Friday 19 August
Amended 22:48 London Paddington to Swansea service on Wednesday 17 and Thursday 18 August
Buses replace late night / early morning trains between Cheltenham Spa and Gloucester from Wednesday 17 to Friday 19 August
Buses replace early morning trains between Worcester Shrub Hill and Cheltenham Spa on Tuesday 16 and Wednesday 17 August
Amended late night / early morning services to / from Burnham and Taplow from Tuesday 16 to Friday 19 August
Buses replace late night / early morning trains between Guildford and Gatwick Airport from Monday 15 to Friday 19 August
Amended late night services to / from Chippenham / Bath Spa from Monday 15 to Thursday 18 August
Amended late night services to / from Bristol Temple Meads from Monday 15 to Thursday 18 August
Buses replace late night trains between Barnstaple and Crediton / Exeter St Davids from Monday 15 to Wednesday 17 August
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 15 and Tuesday 16 August
Amended 04:10 Didcot Parkway to London Paddington service on Monday 15 August
Amended early morning services to / from Newbury on Sunday 14 August
Amended services to / from London Paddington on Sunday 14 August
Amended services to / from Cardiff Central on Sunday 14 August
Buses replace early morning trains between Reading and Basingstoke on Sunday 14 August
Amended 00:12 Marlow to Maidenhead service on Sunday 14 August
Amended services between London Paddington and Great Malvern / Hereford on Sunday 14 August
Amended services to / from Burnham and Taplow on Saturday 13 and Sunday 14 August
Amended early morning services between Reading and Bedwyn on Saturday 13 and Sunday 14 August
Amended services between London Paddington / Reading and Didcot Parkway on Saturday 13 and Sunday 14 August
Amended late night services to / from London Paddington from Monday 8 to Thursday 11 August
Amended 04:10 Didcot Parkway to Reading service on Monday 8 August
Amended services to / from Swansea / Carmarthen on Sunday 7 August
Amended services to / from Cardiff Central on Sunday 7 August
Amended services between London Paddington and Great Malvern / Hereford on Sunday 7 August
Amended 00:34 London Paddington to Reading service on Saturday 6 August
Buses replace trains between Tilehurst and Pangbourne on Saturday 6 and Sunday 7 August
Amended 00:45 Oxford to Reading service on Saturday 6 August
Amended 23:11 Bristol Temple Meads to Frome on Saturday 30 July
Amended late night / early morning service to / from Pangbourne on Saturday 30 and Sunday 31 July
Amended Great Western Railway service to / from Swansea on Sunday 31 July
Amended morning services in the Westbury area on Sunday 31 July
Amended late night / early morning service to / from Burnham and Taplow on Saturday 30 and Sunday 31 July
Amended 23:45 Bristol Temple Meads to Frome service from Monday 1 to Thursday 4 August
Amended evening / morning trains to / from Swansea from Monday 1 to Friday 5 August
Buses replace trains to / from Burnham / Taplow from Monday 1 to Friday 5 August
Buses replace evening / morning trains to / from Pangbourne from Monday 1 to Friday 5 August
Amended late night / early morning services in the Exeter St Davids area on Monday 25 and Tuesday 26 July
Amended late night / early morning services in the Taunton / Bristol Temple Meads area area from Monday 25 to Thursday 28 July
Buses replace late night / early morning services between Neath and Swansea from Monday 25 to Friday 29 July
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 25 to Thursday 28 July
Buses replace late night / early morning trains between Newbury and Bedwyn / Reading from Monday 25 to Friday 29 July
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 25 and Tuesday 25 July
Amended late night services to / from Penzance on Sunday 24 July
Buses replace early morning trains between Neath / Swansea and Cardiff Central on Sunday 24 July
Amended services to / from Swansea / Carmarthen / Cardiff Central on Sunday 24 July
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 24 July
Amended services to / from Cardiff Central on Sunday 24 July
Buses replace late night / early morning trains between Redhill and Gatwick Airport on Saturday 23 and Sunday 24 July
Buses replace trains between Charlbury and Moreton-in-Marsh on Saturday 23 and Sunday 24 July
Buses replace early morning trains to / from Burnham and Taplow on Saturday 23 July
Amended 00:45 Oxford to Reading service on Saturday 23 July
Amended 23:30 London Paddington to Didcot Parkway service on Friday 22 July
Amended early morning services to / from Paignton on Tuesday 19 July
Amended late night services to / from Bristol Temple Meads from Monday 18 to Thursday 21 July
Amended late night / early morning services to / from Oxford from Monday 18 to Friday 22 July
Buses replace late night / early morning trains to / from Burnham and Taplow from Monday 18 to Friday 22 July
Amended late night services to / from Newton Abbot on Monday 18 July
Buses replace trains to / from Burnham and Taplow on Sunday 17 July
Amended services between London Paddington and Swansea / Carmarthen on Sunday 17 July
Buses replace trains between Charlbury and Moreton-in-Marsh on Saturday 16 and Sunday 17 July
Amended services to / from Cardiff Central on Sunday 17 July
Amended early morning services to / from Warminster on Sunday 17 July
Buses replace early morning trains between Reading and Basingstoke on Sunday 17 July
Amended 00:12 Marlow to Maidenhead service on Sunday 17 July
Amended early morning services between London Paddington and Didcot Parkway on Sunday 17 July
Amended early morning services to / from Reading on Sunday 17 July
Amended late night services between Didcot Parkway and London Paddington on Saturday 16 and Sunday 17 July
Amended 06:43 Worcester Shrub Hill to London Paddington service on Monday 4 July
Amended late night services between London Paddington and Penzance on Sunday 10 July
Buses replace trains between Worcester Foregate Street and Worcestershire Parkway / Cheltenham Spa on Sunday 10 July
Amended 22:48 London Paddington to Swansea service on Thursday 14 July
Buses replace trains between Bristol Parkway and Bristol Temple Meads on Saturday 9 July
Amended late night Great Western Railway service from Monday 11 until Thursday 14 July
Buses replace early morning trains to / from Burnham / Taplow on Saturday 9 July
Amended 00:45 Oxford to Reading service on Saturday 9 July
Amended 22:48 London Paddington to Swansea service on Monday 11 and Tuesday 12 July
Amended 06:43 Worcester Shrub Hill to London Paddington service on Monday 11 July
Amended evening / morning trains to / from Swansea from Monday 4 to Thursday 7 July
Buses replace trains to / from Burnham / Taplow from Monday 4 to Friday 8 July
Buses replace evening / morning trains to / from Pangbourne from Monday 4 to Friday 8 July
Buses replace late night trains between Barnstaple and Crediton / Exeter St Davids from Monday 4 to Wednesday 6 July
Amended 23:30 London Liverpool Street to Norwich service from Monday 4 to Wednesday 6 July
Buses replace trains between Bristol Parkway and Newport from Friday 1 to Sunday 10 July
Buses replace trains between Reading and Guildford on Sunday 3 July
Buses replace trains between Worcestershire Parkway / Cheltenham Spa and Great Malvern on Sunday 3 July
Buses replace trains between Eastleigh and Fareham on Saturday 2 and Sunday 3 July
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 2 and Sunday 3 July
Amended morning trains in the Newbury / Bedwyn area on Saturday 2 July
Amended evening services in the Botley / Fareham area from Monday 27 June to Friday 1 July
Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 25 June
Amended evening services in the Exeter area from Monday 20 to Thursday 23 June
Amended trains in the Trowbridge area on Sunday 19 June
Buses replace morning trains between Reading and Basingstoke on Sunday 19 June
Amended Great Western Railway services to / from London Paddington on Sunday 19 June
Amended services between London Paddington and Swansea / Carmarthen on Sunday 26 June
Buses replace trains between Guildford and Redhill / Gatwick Airport after 23:33 on Saturday 25 and all day on Sunday 26 June
Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 26 June
Amended services to / from Cardiff Central on Sunday 26 June
Amended service through Bristol Parkway on Friday 1 July
Amended 03:46 Swansea to London Paddington on Tuesday 28 and Wednesday 29 June
Amended late night Great Western Railway service from London Paddington from Monday 27 to Wednesday 29 June
Buses replace early morning trains between Reading and Basingstoke on Sunday 26 June
Amended late night / early morning services at Burnham and Taplow on Saturday 25 June
CANCELLED: Engineering work between Worcester Shrub Hill / Worcestershire Parkway and Evesham on Monday 27 and Tuesday 28 June
Amended 00:45 Oxford to Reading service on Saturday 25 June
Amended service through Bristol Parkway on Sunday 19 June
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 19 June
Amended 00:12 Marlow to Maidenhead service on Sunday 19 June
Buses replace late night service to / from Pangbourne on Sunday 19 June
Amended early morning service through Reading on Sunday 19 June
Amended 23:11 Bristol Temple Meads to Frome on Saturday 18 June
Amended 23:30 London Paddington to Didcot Parkway service on Friday 24 June
Amended early morning Great Western Railway services in the Gatwick Airport / Redhill area from Tuesday 21 to Friday 24 June
Amended service to / from Taplow / Burnham on Saturday 18 and Sunday 19 June
Amended 23:45 Bristol Temple Meads to Frome service from Tuesday 21 to Thursday 23 June
Amended 00:18 Henley-on-Thames to Reading service from Tuesday 21 to Friday 24 June
Buses replace trains to / from Burnham / Taplow from Monday 20 to Friday 24 June
Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 12 June
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads service on Sunday 12 June
Amended services between Swindon and Bristol on Sunday 12 June
Amended services to / from Cheltenham Spa on Sunday 12 June
Amended services to / from Cardiff Central on Sunday 12 June
Buses replace early morning trains between Basingstoke and Reading on Sunday 12 June
Amended 00:34 London Paddington to Reading service on Saturday 11 June
Amended 00:45 Oxford to Reading service on Saturday 11 June
Amended late night / early morning services to / from Exeter St Davids from Monday 13 to Thursday 16 June
Amended late night / early morning services via Reading from Monday 13 to Friday 17 June
Amended 22:48 London Paddington to Swansea service on Wednesday 15 and Thursday 16 June
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 13 to Thursday 16 June
Amended Night Riviera Sleeper service on Sunday 5 June
Amended 07:59 Exeter St Davids to Bristol temple Meads service on Sunday 5 June
Amended 20:43 and 21:43 London Paddington to Swansea service on Sunday 5 June
Amended late night GWR service to / from Cardiff Central on Saturday 4 June
Amended service to from Taplow and Burnam on Saturday 4 and Sunday 5 June
Amended late night / early morning services to / from Swansea from Monday 6 to Friday 10 June
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 6 to Friday 10 June
Buses replace trains to / from Pangbourne from Monday 6 to Friday 10 June
Amended evening trains to / from London Paddington from Monday 30 May to Wednesday 1 June
Amended 00:18 Henley-on-Thames to Reading service from Tuesday 24 to Friday 27 May
Amended 23:45 London Paddington to Penzance service on Friday 3 June
Buses replace evening trains between Westbury and Frome from Wednesday 1 to Friday 3 June
Buses replace evening trains between Oxford and Worcester from Monday 30 May to Thursday 2 June
Amended 22:36 Worcester Shrub Hill to Bristol Temple Meads service from Monday 30 May to Thursday 2 June
Amended evening trains in the Swindon area from Monday 30 May to Thursday 2 June
Buses replace trains between Worcester and Great Malvern / Hereford on Saturday 28 and Sunday 29 May
Amended Night Riviera Sleeper services on Sunday 29 May
Amended 07:59 Exeter St Davids to Bristol Temple Meads service on Sunday 29 May
Buses replace early morning trains to / from Burnham / Taplow on Saturday 28 May
Amended 00:45 Oxford to Reading service on Saturday 28 May
Amended late night / early morning services between Reading and Gatwick Airport from Monday 23 to Friday 27 May
Amended 22:48 London Paddington to Swansea service on Wednesday 25 and Thursday 26 May
Buses replace late night / early morning trains in the Cheltenham Spa area from Wednesday 25 to Friday 27 May
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 23 to Thursday 27 May
Amended 23:30 London Paddington to Didcot Parkway service on Friday 27 May
Buses replace late night / early morning trains between Crediton and Barnstaple from Tuesday 24 to Thursday 26 May
Buses replace late night / early morning trains between Swindon and Bath Spa from Monday 23 to Thursday 26 May
Buses replace late night / early morning trains between Bath Spa and Westbury from Monday 23 to Friday 27 May