Great Western Railway (GW)

05/09/2019 10:13:36
http://www.gwr.com

Information last updated 16 September 2019 22:46

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Bank Holidays and Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00

Group Travel
 
Phone
03457000125
Contact note

Opening hours

06:00 - 23:00 (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains to / from Burnham / Taplow after 21:15 on Saturday 7 December
Amended Great Western Railway service in the Westbury area until 09:30 on Sunday 8 December
Amended morning Great Western Railway services from London Paddington on Sunday 8 December
Buses replace early morning / evening trains to / from Burnham and Taplow on Sunday 8 December
Buses replace trains between Guildford and Gatwick Airport on Sunday 8 December
Buses replace morning / evening trains between Twyford and Henley-on-Thames on Sunday 8 December
Buses replace late night / early morning trains to and from Pangbourne on Saturday 7 and Sunday 8 December
Amended late night / early morning Great Western Railway trains from Monday 9 to Friday 13 December
Buses replace trains between Southampton Central / Fareham / Havant and Portsmouth Harbour on Sunday 8 December
Amended 23:20 Bristol Temple Meads to Frome service from Monday 9 to Thursday 12 December
Buses replace trains between Plymouth and Gunnislake from Monday 9 to Thursday 12 December
Buses replace late night trains to / from Pangbourne on Friday 13 December
Buses replace trains to / from Burnham / Taplow from Monday 9 to Friday 13 December
Amended 23:35 Reading to Gatwick Airport on Saturday 7 December
Amended service between Cardiff Central and Bridgend on Sunday 8 December
Buses replace trains between Maidenhead and Marlow from 20:40 on Saturday 7 and all day on Sunday 8 December
Amended 23:10 Bristol Temple Meads to Frome on Saturday 7 December
No trains between Par and Newquay on Saturday 30 November and Sunday 1 December
Amended service between Havant and Brighton on Saturday 30 November until Sunday 1 December
Buses replace early morning trains between Reading and Basingstoke on Sunday 1 December
Buses replace trains between Maidenhead and Marlow on Sunday 1 December
Amended Great Western Railway service on some routes from 21:15 on Saturday 30 November until 13:00 on Sunday 1 December
Buses replace trains between Reading and Newbury / Bedwyn until 10:40 on Sunday 1 December
Amended early morning / late night service in the Cardiff Central area on Sunday 1 December
Amended late night / early morning Great Western Railway service in the Bristol area from Monday 2 to Friday 6 December
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 2 to Thursday 5 December
Amended late night / early morning service between Newbury / Bedwyn and Reading from Monday 2 to Friday 6 December
Amended late night / early morning Great Western Railway trains on Friday 29 November
Buses replace trains to / from Burnham / Taplow from Monday 25 to Friday 29 November
Buses replace evening / morning trains to / from Pangbourne from Monday 25 to Friday 29 November
Buses replace early morning trains between Weston-super-Mare and Taunton on Sunday 24 November
Buses replace morning trains between Reading and Newbury / Bedwyn on Sunday 24 November
Retimed Great Western Railway services on Saturday 23 and Sunday 24 November
Amended overnight / early morning Great Western Railway trains from Monday 25 to Friday 29 November
Buses replace trains between Maidenhead and Marlow on Sunday 24 November
Amended late evening / overnight trains from Taunton to Tiverton Parkway from Monday 25 to Thursday 28 November
Buses replace trains between Guildford and Gatwick Airport on Sunday 24 November
Buses replace trains to / from Newquay on Saturday 23 and Sunday 24 November
Amended 23:10 Westbury to Frome service on Saturday 23 November
Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
No through trains between Penzance and St Ives from Saturday 31 August to Saturday 21 September
Amended Great Western Railway trains in the Westbury area until approximately 09:15 on Sunday 17 November
Buses replace trains between Western-super-Mere and Taunton until 09:00 on Sunday 17 November
Amended 01:00 London Paddington to Reading on Sunday 17 November
No trains at Burnham on Sunday 17 November
Buses replace morning / evening trains to / from Burnham and Taplow on Saturday 16 November
Revised service through Guildford on Sunday 17 November
Amended Great Western Railway services to / from London Paddington on Sunday 17 November
Amended 22:56 & 23:49 Didcot Parkway to London Paddington services on Saturday 16 November
Revised service through Southampton Central on Saturday 16 and Sunday 17 November
Amended 21:28 Taunton to London Paddington service on Saturday 16 November
Buses replace evening trains to / from Pangbourne on Saturday 16 and Sunday 17 November
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 16 November
Amended 13:37 Penzance to Exeter St Davids service on Sunday 17 November
Amended 08:03 London Paddington to Exeter St Davids service on Saturday 16 November
Buses replace trains between Maidenhead and Marlow from 21:15 on Saturday 16 and all day Sunday 17 November
Buses replace evening / morning trains between Twyford and Henley-on-Thames on Saturday 16 and Sunday 17 November
No trains to / from Greenford from 21:00 on Saturday 16 November
Amended late night / early morning Great Western Railway service from Monday 18 to Friday 22 November
Amended 05:02 Reading to London Paddington service on Monday 18 November
Amended Great Western Railway services to / from London Paddington on Sunday 10 November
No trains at Windsor & Eton Central on Sunday 22 September
Buses replace trains to / from Burnham on Sunday 10 November
Amended 21:28 Taunton to London Paddington on Saturday 9 November
Buses replace trains between Havant and Barnham on Sunday 10 November
Buses replace trains between Reigate / Purley / Redhill and Gatwick Airport / Horley / Edenbridge on Sunday 10 November
No trains to / from Greenford from 21:00 on Saturday 9 November
Amended 01:00 London Paddington to Slough on Sunday 10 November
Amended 22:56 & 23:49 Didcot Parkway to London Paddington services on Saturday 9 November
Buses replace trains to / from Burnham / Taplow after 21:15 on Saturday 9 November
Amended 23:35 Reading to Gatwick Airport on Saturday 9 November
Amended 23:36 Swindon to Cheltenham Spa from Monday 11 to Thursday 14 November
Amended 00:05 Barnstaple to Exeter St Davids on Saturday 9 November
Amended early morning Great Western Railway service on Friday 15 November
Amended 09:01 Exeter St Davids to St James Park from Monday 11 to Thursday 14 November
Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Sunday 10 November
Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Saturday 9 until 13:00 on Sunday 10 November
Buses replace trains between Maidenhead and Marlow from 21:15 on Saturday 9 and all day Sunday 10 November
Buses replace evening trains to / from Pangbourne on Saturday 9 and Sunday 10 November
Buses replace trains to / from Burnham / Taplow from Monday 11 to Friday 15 November
Amended 05:02 Reading to London Paddington service on Monday 11 November
Revised 04:07 Didcot Parkway to Reading service on Monday 11 November
No trains at Taunton from Saturday 9 to Thursday 14 November
Buses replace trains between Swansea and Llanelli / Carmarthen on Sunday 10 November
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 4 to Thursday 7 November
Amended late night / early morning Great Western Railway trains from Monday 4 to Friday 8 November
Amended 07:53 Swansea to London Paddington service on Sunday 3 November
Buses replace trains between Havant and Barnham from Saturday 26 October until Sunday 3 November
Amended service at Exeter St Davids on Saturday 2 and Sunday 3 November
Amended 19:23 Portsmouth Harbour to Cardiff Central service on Saturday 2 November
Amended 22:03 Reading to London Paddington service on Saturday 2 November
Amended service between Bristol Temple Meads and Patchway / Bristol Parkway on Sunday 3 November
No trains at Bristol Parkway on Saturday 26 and Sunday 27 October
Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 27 October
Amended 13:37 Penzance to Exeter St Davids service on Sunday 27 October
Buses replace trains between Bristol Temple Meads and Severn Beach on Saturday 26 and 27 October
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 26 October
Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Sunday 27 October
Buses replace trains between Twyford and Henley-on-Thames from 20:45 on Saturday 26 until 13:00 on Sunday 27 October
Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 26 and all day on Sunday 27 October
No trains to / from Burnham / Taplow after 21:15 on Saturday 26 and all day on Sunday 27 October
Buses replace evening trains to / from Pangbourne on Saturday 26 and Sunday 27 October
Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
Amended Great Western Railway train service through Exeter St Davids from Monday 28 October to Friday 1 November
Buses replace trains between Crediton and Barnstaple from Saturday 26 October to Friday 8 November
Amended 21:15 and 22:45 London Paddington to Swansea services from Monday 28 to Thursday 31 October
Amended late night / early morning services through Patchway from Monday 28 October to Friday 1 November
Amended 03:54 Swansea to London Paddington service from Tuesday 29 October to Friday 1 November
Amended 23:20 Bristol Temple Meads to Frome service from Monday 28 to Thursday 31 October
Buses replace late night / early morning Great Western Railway trains between Twyford and Henley-on-Thames on Thursday 31 October to Friday 1 November
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 28 October to Friday 1 November
Buses replace evening / morning trains to / from Pangbourne from Monday 28 October to Friday 1 November
Extended journey times between Purley / Reigate and Gatwick Airport on Sunday 6 October
Amended 23:45 London Paddington to Penzance Night Riviera Sleeper service from Monday 28 October to Friday 1 November
Amended late night / early morning Great Western Railway service from Monday 28 October to Friday 1 November
Amended 05:02 Reading to London Paddington service on Monday 28 October
Amended evening services between London Paddington and Swansea services on Sunday 20 October
Buses replace local trains between Reading and Bedwyn until 11:00 on Sunday 20 October
Buses replace trains between Bristol Parkway and Cardiff Central late on Saturday 19 and until 14:00 on Sunday 20 October
Amended morning Paignton to Newton Abbot services on Saturday 19 October
Amended Great Western Railway services to / from London Paddington on Saturday 19 and Sunday 20 October
Buses replace trains between Reading and Guildford until 12:00 on Sunday 20 October
Buses replace morning trains between Reading and Basingstoke on Sunday 20 October
Buses replace trains between Westbury and Castle Cary / Taunton on Saturday 19 and Sunday 20 October
Amended overnight service between Exeter St Davids and Plymouth from Wednesday 23 to Friday 25 October
Buses replace trains between Salisbury and Southampton Central on Saturday 19 and Sunday 20 October
Amended late night / early morning service between Newbury / Bedwyn and Reading from Monday 21 to Friday 25 October
Buses replace early morning trains to / from Burnham / Taplow on Saturday 19 October
Buses replace trains between Chichester and Bognor Regis / Littlehampton on Sunday 13 October
Amended services to / from London Paddington on Sunday 13 October
Amended trains to / from Cardiff Central on Sunday 13 October
Buses replace trains between Twyford and Henley-on-Thames from 21:15 on Sunday 13 October
Buses replace trains between Twyford and Henley-on-Thames from 20:45 on Saturday 12 until 13:00 on Sunday 13 October
Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 12 and all day on Sunday 13 October
Amended early morning Great Western Railway services on Saturday 12 October
No trains to / from Burnham / Taplow after 21:05 on Saturday 12 and all day on Sunday 13 October
Buses replace trains between Bristol Temple Meads and Taunton on Sunday 13 October
Buses replace trains between Reading and Newbury until 12:50 Sunday 13 October
Buses replace trains between Yeovil Pen Mill / Yeovil Junction and Weymouth on Saturday 12 and Sunday 13 October
Buses replace trains between Reading / Woking and Winchester on Sunday 13 October
Buses replace late night trains to / from Pangbourne on Saturday 12 October
Buses replace late night trains to / from Pangbourne on Friday 18 October
Buses replace trains to / from Burnham / Taplow from Monday 14 to Friday 18 October
Amended evening trains in the London Paddington area from Monday 14 to Friday 18 October
Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 14 to Friday 18 October
Amended 23:27 Cardiff Central to Bristol Temple Meads service from Monday 14 to Wednesday 16 October
Amended late night / early morning trains in the Exeter area from Monday 14 to Friday 18 October
Amended service through Westbury until 08:25 on Sunday 6 October
Amended late night Great Western Railway trains from Monday 7 to Thursday 10 October
Amended 01:00 London Paddington to Reading service on Sunday 6 October
Amended service in the Worcester area on Saturday 5 and Sunday 6 October
Amended service to and from London Paddington on Sunday 6 October
Buses replace trains between Bristol Temple Meads and Taunton on Sunday 6 October
Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
Amended 23:49 Didcot Parkway to London Paddington service on Saturday 5 October
Amended 23:10 Bristol Temple Meads to Frome service on Saturday 5 October
Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 06 October
Amended late night Great Western Railway service between Taunton and Tiverton Parkway from Monday 7 to Wednesday 9 October
Amended late night local service between London Paddington and Reading from Monday 30 September to 3 October
Buses replace late night trains at Burnham and Taplow from Monday 30 September to Thursday 3 October
Amended 23:20 Bristol Temple Meads to Frome service from Monday 30 September to Thursday 3 October
Amended late night service between Swindon and Bristol Temple Meads from Monday 30 September to Thursday 3 October
Amended 21:15 London Paddington to Swansea service from Monday 30 September to Thursday 3 October
Amended late evening service between Taunton and Exeter St Davids on Wednesday 2 and Thursday 3 October
Buses replace late night trains to / from Pangbourne from Monday 30 September to Friday 4 October
Amended train service to / from London Paddington on Sunday 29 September
Amended 01:00 London Paddington to Reading service on Sunday 29 September
Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 29 September
Buses replace trains between Salisbury and Southampton Central / Eastleigh on Sunday 29 September
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
Buses replace trains between Twyford and Henley-on-Thames on Sunday 29 September
Reduced service between Portsmouth Harbour and Brighton on Saturday 28 and Sunday 29 September
Amended evening trains in the Cardiff Central area on Saturday 28 September
Amended 23:49 Didcot Parkway to London Paddington service on Saturday 28 September
Buses replace trains between Maidenhead and Marlow from 20:30 on Saturday 28 and all day on Sunday 29 September
Amended overnight / early morning services between Slough and Reading from Tuesday 1 to Friday 4 October
Amended 03:51 Oxford to Reading service from Tuesday 1 to Friday 4 October
Buses replace trains to / from Burnham / Taplow during the evening of Saturday 28 and all day on Sunday 29 September
Buses replace evening / morning trains to / from Pangbourne on Saturday 28 and Sunday 29 September
Buses replace trains between Bristol Temple Meads and Taunton on Saturday 28 and Sunday 29 September
Buses replace trains between Exeter St Davids and Exmouth on the evening of Saturday 21 and all day on Sunday 22 September
Amended Great Western Railway service from / to London Paddington on Sunday 22 September
Amended service between Reading and Newbury / Bedwyn until 09:30 on Sunday 22 September
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
Amended 22:00 London Paddington to Cardiff Central on Saturday 21 September
Buses replace trains between Salisbury and Southampton Central / Eastleigh on Saturday 21 and Sunday 22 September
Buses replace early morning trains to / from Burnham and Taplow on Saturday 21 September
Amended 23:49 Didcot Parkway to London Paddington on Saturday 21 September
Buses replace trains between Guildford and Havant / Shalford on Sunday 22 September
Amended 23:30 London Paddington to Cardiff Central from Monday 23 to Thursday 26 September
Amended 00:01 Exmouth to Exeter St Davids service on Monday 23 September
Amended evening / morning services between Totnes and Plymouth on Monday 23 and Tuesday 24 September