Stations & on train
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- London Northwestern Railway
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- Stansted Express
- Stobart Rail
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- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03458501530
- Fax
- 03451272930
- Textphone number
- 020 7973 5000 (For customers with hearing impairments)
- Address
-
3rd Floor
41-51 Grey Street
Newcastle upon Tyne
Tyne and Wear
NE1 6EE - Email address
- customerservices@gatwickexpress.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03458501530
- Fax
- 03451272930
- Textphone number
- 03451272940 (For customers with hearing impairments)
- Address
-
Gatwick Express Customer Services
PO Box 10240
ASHBY-DE-LA-ZOUCH
LE65 9EB - Web address
- GatwickExpress.com
- Note
-
If calling from overseas please dial +44 208 528 2900.
Customer Services are closed on Christmas Day
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03458501530
- Address
-
-
-
-
- - Email address
- lost.property@gatwickexpress.co.uk
- Note
-
To query about Lost Property, you can telephone, email or visit in person. If visiting in person, we can help Monday to Friday, between 09:30 to 16:30. Please go to the Gatwick Express platforms at London Victoria Station and ask a member of our staff to direct you to the Service Delivery Office.
If calling from overseas please dial +44 208 528 2900.
Lost Property is closed on Christmas Day.
- Assisted Travel
- Phone
- 0800 138 1016
- Fax
- 0800 138 1017
- Textphone number
- 0800 138 1018 (For customers with hearing impairments)
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
It is advisable to give 24 hours notice. Although customers will be given assistance if they arrive at the stations without notice, they should allow extra time.
Assisted travel is closed on Christmas Day.
Ticketing & Fares
- Telesales
-
Not available
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03458501530
- Contact note
-
If calling from overseas please dial +44 208 528 2900.
Gatwick Express is a high frequency service, so reservations are not required.
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
Engineering works
- Service disruptions
- Reduced Gatwick Express service from Monday 4 to Friday 8 May
- Amended Gatwick Express service on Saturday 2 and Sunday 3 May
- Amended Gatwick Express service on Sunday 26 April
- No Gatwick Express service on Sunday 19 April
- Amended Gatwick Express service on Sunday 15 March
- No Gatwick Express trains from 23:55 Saturday 11 to 06:00 Sunday 12 April
- Reduced Gatwick Express service on Saturday 4 and Sunday 5 April
- Reduced Gatwick Express service on Sunday 22 March
- Reduced Gatwick Express service on Saturday 28 March and Sunday 29 March
- Reduced Gatwick Express service on Saturday 29 February and Sunday 1 March
- Reduced Gatwick Express service on Sunday 23 February
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