Skip to main content
Back

Lumo (LD)

https://www.lumo.co.uk/(external link, opens in a new tab)

Customer Services

Yes

03455280409

[email protected]

https://www.lumo.co.uk(external link, opens in a new tab)

Tickets

Yes

0

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Assisted Travel

Yes

08000318542

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Lost Property

Yes

03455280409

[email protected]

https://www.lumo.co.uk/about-us/customer-charter(external link, opens in a new tab)

Opening Hours

Yes

t.b.c.

Email Address

[email protected]

Web Address

https://www.lumo.co.uk(external link, opens in a new tab)

Phone Number

03455280409

Postal Address

  • Freepost LUMO CUSTOMER SUPPORT
  • First Customer Contact Ltd.
  • The Square, 2 Broad Street West
  • South Yorkshire
  • S1 2BQ

Notes

Opening Hours:

09:00 - 17:00 Everyday (closed Christmas Day)

Seat Reservations

Yes

Reservations mandatory on all Lumo services

Telesales

Opening Hours

Yes

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

0

Notes

Opening Hours:

08:00 - 23:00 Everyday (closed Christmas Day)

Business Travel

Opening Hours

Yes

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

0

Group Travel

Opening Hours

Yes

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Buying tickets on the train

Notes

Tickets are available to purchase onboard.

Ticketless Travel Policy

Web Address

https://www.lumo.co.uk/help/revenue-protection-policy(external link, opens in a new tab)

Opening Hours

Yes

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

08000318542

Opening Hours

Yes

Email Address

[email protected]

Web Address

https://www.lumo.co.uk/about-us/customer-charter(external link, opens in a new tab)

Phone Number

03455280409

Email Address

[email protected]

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03455280409

Postal Address

  • 4th Floor, Central Square South
  • Orchard Street
  • Newcastle-upon-Tyne
  • NE1 3PG

Managing Director

Martijn Gilbert

Status and Disruptions

Lumo

Good service