Lumo (LD)

07/09/2021 8:49:37 AM
https://www.lumo.co.uk/

Information last updated 19 October 2021 23:45

Company Information

Managing Director
Helen Wylde 
Head Office
 
Phone
03455280409 
Address
4th Floor, Central Square South
Orchard Street
Newcastle-upon-Tyne

NE1 3PG
Email address
[email protected]  
Contact note

New open-access train operator currently planning to commence services on Sunday 24th October 2021.

More information will be added to this page when it becomes available.

Support & information

Customer services
 
Primary Phone
03455280409
Address
FREEPOST LUMO CUSTOMER SUPPORT
First Customer Contact Ltd.
The Square, 2 Broad Street West
South Yorkshire
S1 2BQ
Web address
Customer Services
Email address
[email protected]
Note

Opening Hours:

09:00 - 17:00 Everyday (closed Chrismas Day and Boxing Day)

Lost Property
 
Phone
03455280409
Address
FREEPOST LUMO CUSTOMER SUPPORT
First Customer Contact Ltd.
The Square, 2 Broad Street West

S1 2BQ
Web address
Lost Property
Email address
[email protected]
Note

Opening Hours:

09:00 - 17:00 Everyday (closed Chrismas Day and Boxing Day)

Assisted Travel
 
Phone
08000318542
Textphone number
0 (For customers with hearing impairments)
Web address
Assisted Travel
Email address
[email protected]
Note

Opening Times:

06:00 - 23:00 Everyday (closed Christmas Day and Boxing Day)

Ticketing & Fares

Telesales

 

Phone
03455280409
Address



Web address
www.lumo.co.uk
Contact note

Opening Hours:

08:00 - 23:00 Everyday (closed Christmas Day and Boxing Day)

Group Travel
 
Phone
Web address
anc_GroupTravelWebAddress
Business Travel
 
Phone
0000000000
Textphone number
0000000000 (For customers with hearing impairments)
Web address
anc_BusinessWebAddress
Seat reservations

Reservations compolusory on all Lumo services

Penalty fares
View penalty fares policy for this train company
Buying tickets on the train

Tickets are available to purchase onboard.