Greater Anglia (LE)

20/02/2020 14:03:24
https://www.greateranglia.co.uk/

Information last updated 26 May 2022 15:42

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
The Hub
Colchester North Railway Station
North Station Road
Essex
C01 1JS
Email address
[email protected]  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Bank Holidays - 08:00 - 18:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
[email protected]
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
03456007245
08000282878
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
[email protected]
Note

Opening hours

Monday to Sunday 08:00 - 20:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
[email protected]
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
No late night / early morning services at Tottenham Hale from Monday 8 to Friday 12 August
Buses replace trains between Ipswich and Ely / Cambridge North on Sunday 7 August
Buses replace trains between Hertford East and Broxbourne / Waltham Cross on Saturday 6 and Sunday 7 August
Buses replace trains between Ingatestone / Billericay and Newbury Park on Sunday 24 July
Amended Greater Anglia services at Roydon on Saturday 25 June
Buses replace trains between Broxbourne and Hertford East on Saturday 30 and Sunday 31 July
Amended services between London Liverpool Street and Cheshunt on Sunday 31 July
No Greater Anglia services at Stratford on Sunday 31 July
Amended early morning services between London Liverpool Street and Shenfield on Sunday 31 July
No Greater Anglia services to / from Stratford on Sunday 24 July
Buses replace late night / early morning trains between Witham and Colchester from Monday 25 to Wednesday 27 July
Amended services between London Liverpool Street and Seven Sisters on Saturday 23 and Sunday 24 July
No trains via Lea Bridge on Sunday 17 July
Buses replace morning trains between Broxbourne and Stansted Airport / Audley End on Sunday 17 July
No evening / morning Greater Anglia trains via Seven Sisters from Monday 11 to Friday 15 July
Amended services between London Liverpool Street / Stratford and Cheshunt on Sunday 10 July
Amended evening / morning trains to / from Norwich on Saturday 9 and Sunday 10 July
Amended evening trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 9 July
Amended 23:28 London Liverpool Street to Cambridge service from Monday 4 to Thursday 7 July
Buses replace early morning trains between Cambridge and Audley End on Sunday 3 July
No late night / early morning trains via Tottenham Hale from Monday 27 June to Friday 1 July
Buses replace morning trains between Waltham Cross and Hertford East / Bishops Stortford on Sunday 26 June
Amended services via Seven Sisters from Saturday 25 until 05:00 on Monday 27 June
Buses replace trains between Peterborough and Ely / Cambridge on Sunday 26 June
No Greater Anglia services via Seven Sisters from Saturday 18 until early morning on Monday 20 June
Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
Buses replace evening / morning trains between Witham and Colchester from Monday 13 to Thursday 16 June
No trains via Lea Bridge before 23:00 on Sunday 12 June
Amended services via Seven Sisters from Saturday 11 to Monday 13 June
Buses replace trains between Waltham Cross and Hertford East / Stansted Airport on Saturday 11 and Sunday 12 June
Buses replace trains between Peterborough and Ely / Norwich on Sunday 12 June
No trains via Lea Bridge on Sunday 5 June
Amended late night / early morning services between London Liverpool Street and Seven Sisters from Monday 30 May to Friday 3 June
Buses replace late night / early morning trains via Clacton-on-Sea from Monday 30 May to Thursday 2 June
Amended early morning services between Tottenham Hale and London Liverpool Street on Sunday 29 May
Amended late night / early morning services at Norwich on Saturday 28 and Sunday 29 May
Amended late night / early morning Greater Anglia services via Clacton-on-Sea on Saturday 28 May
Amended 23:28 London Liverpool Street to Cambridge service from Monday 23 to Thursday 26 May