Greater Anglia (LE)

08/06/2019 15:15:27
https://www.greateranglia.co.uk/

Information last updated 18 August 2019 11:36

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Bank Holidays - 08:00 - 18:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
assistedtravel@greateranglia.co.uk
Note

Opening hours

Monday to Sunday 08:00 - 20:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 26 and Sunday 27 October
Buses replace late night / early morning trains between Witham and Colchester from Tuesday 22 to Thursday 24 October
No trains via Tottenham Hale before 08:10 on Sunday 20 October
Buses replace trains between Ipswich and Norwich on Sunday 20 October
Buses replace trains between Harwich International and Harwich Town on Saturday 19 and Sunday 20 October
Buses replace trains between Shenfield and Southminster / Southend Victoria on Saturday 19 and Sunday 20 October
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 12 and Sunday 13 October
Buses replace trains between Peterborough and Ely / Norwich on Saturday 19 and Sunday 20 October
No trains between Peterborough and Cambridge North on Saturday 12 and Sunday 13 October
Reduced service to / from Norwich on Saturday 12 and Sunday 13 October
No late night / early morning between Hackney Downs and Enfield Town / Cheshunt from Monday 7 to Thursday 10 October
Amended late night trains between Colchester and Walton-on-the-Naze / Clacton-on-Sea on Saturday 5 October
Amended trains via Tottenham Hale on Saturday 5 and until 09:15 Sunday 6 October
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 5 and Sunday 6 October
No trains between Peterborough and Cambridge North on Saturday 5 and Sunday 6 October
Reduced service to / from Norwich on Saturday 5 and Sunday 6 October
No trains via Tottenham Hale before 08:10 on Sunday 29 September
Buses replace trains between Stansted Airport / Audley End and Cambridge / Cambridge North on Sunday 29 September
Amended late night / early morning trains between Ipswich and Norwich on Saturday 28 and Sunday 29 September
Buses replace trains between Shenfield and Southend Victoria / Southminster on Sunday 29 September
Amended 23:28 London Liverpool Street to Cambridge service from Monday 30 September to Thursday 3 October
Amended 23:30 London Liverpool Street to Norwich service from Monday 30 September to Wednesday 2 October
No late night / early morning trains via Tottenham Hale from Monday 23 to Friday 27 September
No Greater Anglia / Stansted Express trains via Tottenham Hale on Saturday 21 and Sunday 22 September
Buses replace trains between Ipswich and Norwich on Saturday 21 and Sunday 22 September
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 21 and Sunday 22 September
Buses replace trains between Ipswich and Norwich on Sunday 15 September
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 14 and Sunday 15 September
Amended 00:18 and 00:46 London Liverpool Street to Colchester services from Tuesday 10 to Thursday 12 September
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 31 August and Sunday 1 September
No trains via Tottenham Hale on Sunday 8 September until 09:50
Buses replace trains between Ingatestone and Braintree / Sudbury / Colchester on Sunday 8 September until 13:30
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 7 and Sunday 8 September
Amended 23:30 London Liverpool Street to Norwich service from Monday 19 to Wednesday 21 August
No trains via Tottenham Hale until 08:20 on Sunday 18 August
Buses replace trains between Wickford and Southend Victoria until 09:15 on Sunday 18 August
No evening Greater Anglia / Stansted Express trains via Seven Sisters each night from Monday 26 to Thursday 29 August
Amended morning trains from Norwich to Great Yarmouth / Lowestoft on Sunday 25 August
Amended late night trains between Colchester and Walton-on-the-Naze / Clacton-on-Sea on each night from Saturday 24 to Wednesday 28 August
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 24 and Sunday 25 August
No trains between Reedham and Great Yarmouth until February 2020