Stations & on train
c2c- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- Virgin Trains
- West Midlands Railway
- Stobart Rail
- Managing Director
- Jan Chaudhry
- Head Office
- Phone
- -
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Email address
- comment@merseyrail.org
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 01515551111
- Fax
- 0151 702 3074
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Web address
- Merseyrail - Customer Services
- Email address
- comment@merseyrail.org
- Note
-
Opening hours
Monday to Friday - 08:00 - 16:00
- Lost Property
- Phone
- 0151 702 2951
- Address
-
-
-
-
- - Email address
- lostproperty@merseyrail.org
- Note
-
Opening hours
Monday to Friday 07:00 to 10:00am and 15:00 to 18:00
- Assisted Travel
- Phone
- 01515551111
- 08000277347
- Fax
- 0151 702 2413
- Textphone number
- 0151 702 2071 (For customers with hearing impairments)
- Address
-
The Customer Relations Office
9th Floor
Rail House
L1 1JF - Note
-
Use the alternative telephone number for out of hours (Textphone facility available)
Opening hours
Monday to Friday - 09:00 - 17:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
- Phone
- 01515551111
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Aintree and Moorfields until 14:00 on Sunday 15 September
- Buses replace trains between Kirkby and Sandhills from Saturday 7 to Sunday 15 September
- Buses replace trains between West Kirby and Hoylake from Monday 23 to Sunday 29 September
- Buses replace trains between Formby and Southport until 14:00 on Sunday 6 October
- Buses replace trains between Formby and Southport until 14:00 on Sunday 29 September
- Buses replace trains between Hamilton Square and Hooton until 13:00 on Sunday 8 September
- Buses replace trains between Chester and Bache / Hooton on Saturday 19 October
- Buses replace trains between Chester / Ellesmere Port and Hamilton Square on Sunday 13 October
- Buses replace trains between Hamilton Square and West Kirby / New Brighton on Sunday 22 September
You are here:
- Home
- Stations & on train
- Train Operating Companies
- Merseyrail
