ScotRail (SR)

21/06/2019 15:10:00
http://www.scotrail.co.uk

Information last updated 22 January 2020 11:09

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
03301092833
Address
-
-
-

-
Web address
ScotRail Lost Property
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Friday: 09:00 - 17:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Amended trains between Edinburgh and Glasgow Central via Motherwell from Saturday 11 to Monday 13 April
Buses replace trains between Girvan and Stranraer on Saturday 28 and Sunday 29 March
Buses replace trains between Edinburgh and Perth on Saturday 4 and Sunday 5 April
Amended trains between Edinburgh and Glasgow Central via Motherwell on Sunday 5 April
Buses replace trains between Inverkeithing and Markinch on Saturday 28 and Sunday 29 March
Amended service between Edinburgh and Inverkeithing on Saturday 21 and Sunday 22 March
Buses replace trains between Edinburgh and Dundee via Inverkeithing on Sunday 15 March
Buses replace trains between Glengarnock and Ardrossan Harbour / Largs on Saturday 29 February and Sunday 1 March
Buses replace trains between Paisley Gilmour Street / Glengarnock and Ardrossan Harbour / Largs / Ayr on Saturday 22 and Sunday 23 February
Amended service between Edinburgh and Inverkeithing on Sunday 1 March
Buses replace trains between Paisley Gilmour Street and Kilwinning on Saturday 15 Sunday 16 February
Buses replace trains between Paisley Gilmour Street and Kilwinning on Saturday 8 and Sunday 9 February
Buses replace trains between Dundee and Aberdeen on Sunday 9 February
Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 2 February
Buses replace trains between Dundee and Aberdeen late on Saturday 1 and all day on Sunday 2 February
Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 26 January
Buses replace trains between Dundee and Aberdeen on Sunday 26 January