ScotRail (SR)

21/06/2019 15:10:00
http://www.scotrail.co.uk

Information last updated 10 December 2020 22:45

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
03301092833
Address
-
-
-

-
Web address
ScotRail Lost Property
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Friday: 09:00 - 17:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Hexham and Carlisle on Saturday 13 and Sunday 14 March
Buses replace trains between Motherwell and Edinburgh from 11:30 on Saturday 10 and all day on Sunday 11 April
Amended service through Motherwell from Saturday 3 to Monday 5 April
Platform 2 at Garrowhill station is closed from Saturday 30 January to Wednesday 10 March
Amended service to / from Ardrossan Harbour / Largs on Sunday 28 February
Buses replace trains between Kilwinning and Ardrossan Harbour / Largs on Sunday 7 March
Amended service at Ayr on Saturday 27 and Sunday 28 February
Buses replace trains between Edinburgh and Perth via Stirling on Sunday 28 March
Buses replace trains between Kilwinning and Ardrossan Harbour / Largs on Saturday 20 and Sunday 21 February
Amended trains between Edinburgh and Aberdeen on Sunday 7 March
Amended service through Kirkcaldy on Sunday 28 February
Amended trains between Edinburgh and Dundee via Inverkeithing on Saturday 20 and Sunday 21 February
Buses replace trains between Paisley Gilmour Street and Kilwinning on Saturday 13 and Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Sunday 7 February
Buses replace trains between Paisley Gilmour Street and Glasgow Central on Sunday 7 February
Buses replace trains between Paisley Gilmour Street and Glasgow Central on Sunday 31 January
Buses replace trains between Dundee and Aberdeen on Sunday 31 January
Buses replace trains between Paisley Gilmour Street and Glasgow Central on Sunday 24 January
Buses replace trains between Dundee and Aberdeen on Sunday 24 January