ScotRail (SR)

21/06/2019 15:10:00
http://www.scotrail.co.uk

Information last updated 29 June 2020 14:01

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
03301092833
Address
-
-
-

-
Web address
ScotRail Lost Property
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Friday: 09:00 - 17:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Glasgow Central and Neilston / Newton via Mount Florida on Sunday 16 August
Buses replace trains between Glasgow Central and Neilston / Newton via Mount Florida on Sunday 9 August
Buses replace trains between Morpeth and Edinburgh on Saturday 26 and Sunday 27 September
Buses replace trains between Berwick-upon-Tweed and Edinburgh on Saturday 19 and Sunday 20 September
Buses replace trains between Dalmuir and Helensburgh Central / Balloch on Saturday 19 and Sunday 20 September
Buses replace trains between Dalmuir and Helensburgh Central / Balloch on Saturday 12 and Sunday 13 September
Buses replace trains between Inverurie and Keith on Saturday 12 and Sunday 13 September
Buses replace trains between Inverurie and Keith on Saturday 5 and Sunday 6 September
Amended late night / early morning trains between Inverness and Tain / Muir of Ord on Friday 28 August.
Buses replace trains between Inverness and Kyle of Lochalsh / Wick / Thurso on Saturday 29 and Sunday 30 August
Buses replace trains between Inverness and Wick / Thurso on Sunday 23 August
Buses replace trains between Mount Florida and Neilston on Sunday 2 August
Buses replace trains between Mount Florida and Neilston on Sunday 26 July
Buses replace trains between Edinburgh and Bathgate / Falkirk Grahamston on Sunday 26 July
Buses replace trains between Glasgow Central and East Kilbride / Kilmarnock on Sunday 19 July
Buses replace trains between Paisley and Kilwinning from Saturday 18 to Monday 20 July