Stations & on train
c2c- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- Virgin Trains
- West Midlands Railway
- Stobart Rail
- Managing Director
- Alex Hynes
- Head Office
- Phone
- 03448110141
- Fax
- 0141 335 4592
- Textphone number
- 1800108009122901 (For customers with hearing impairments)
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- customer.relations@scotrail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03448110141
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Customer Services are available between 07:00 and 22:00, 7 days a week.
- Lost Property
- Phone
- 03301092833
- Address
-
-
-
-
- - Web address
- ScotRail Lost Property
- Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.
Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.
- Assisted Travel
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03448110141
- Address
-
- Contact note
-
Opening hours
Monday to Friday: 09:00 - 17:00
- Group Travel
- Phone
- 03448110141
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 5 January
- Buses replace trains between Paisley Gilmour Street and Gourock / Wemyss Bay on Saturday 4 and Sunday 5 January
- Buses replace trains between Dundee and Aberdeen on Saturday 4 and Sunday 5 January
- Amended service through Haymarket over the New Year period
- Revised ScotRail service through Haymarket over Christmas and New Year
- Buses replace trains between Stirling and Perth on Saturday 14 and Sunday 15 December
- Buses replace trains between Dunblane and Perth on Saturday 7 and Sunday 8 December
- Reduced train service to / from Perth on Sunday 1 December
- Buses replace trains between Bathgate and Edinburgh on Saturday 23 and Sunday 24 November
- Buses replace trains to / from Perth on Saturday 23 and Sunday 24 November
- Buses replace trains to / from Perth on Saturday 16 and Sunday 17 November
- Amended trains between Thurso and Wick from Saturday 16 to Monday 18 November
- Buses replace trains between Balloch and Dalmuir / Dumbarton Central on Saturday 9 and Sunday 10 November
- Buses replace trains between Perth and Inverness on Sunday 10 November
- Buses replace trains between Balloch and Dumbarton Central on Sunday 3 November
- Buses replace trains between Inverkeithing and Glenrothes with Thornton on Sunday 3 November
- Buses replace trains between Perth and Inverness from late night on Saturday 2 and Sunday 3 November
- Buses replace trains between Fort William and Mallaig on Saturday 26 and Sunday 27 October
- Buses replace trains between Inverkeithing and Glenrothes with Thornton on Sunday 27 October
- Buses replace trains between Partick and Springburn / Garrowhill on Sunday 27 October
- Amended service between Perth and Inverness from late night on Saturday 26 and all day Sunday 27 October
- Buses replace trains between Partick and Springburn / Garrowhill on Sunday 20 October
- Buses replace trains between Perth and Inverness from late night on Saturday 19 and all day on Sunday 20 October
- Buses replace trains between Crianlarich and Oban on Saturday 19 and Sunday 20 October
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