Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Stobart Rail
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Alex Hynes
- Head Office
- Phone
- 03448110141
- Fax
- 0141 335 4592
- Textphone number
- 1800108009122901 (For customers with hearing impairments)
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- customer.relations@scotrail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03448110141
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Customer Services are available between 07:00 and 22:00, 7 days a week.
- Lost Property
- Phone
- 03301092833
- Address
-
-
-
-
- - Web address
- ScotRail Lost Property
- Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.
Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.
- Assisted Travel
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03448110141
- Address
-
- Contact note
-
Opening hours
Monday to Friday: 09:00 - 17:00
- Group Travel
- Phone
- 03448110141
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended trains between Edinburgh and Glasgow Central via Motherwell from Saturday 11 to Monday 13 April
- Buses replace trains between Girvan and Stranraer on Saturday 28 and Sunday 29 March
- Buses replace trains between Edinburgh and Perth on Saturday 4 and Sunday 5 April
- Amended trains between Edinburgh and Glasgow Central via Motherwell on Sunday 5 April
- Buses replace trains between Inverkeithing and Markinch on Saturday 28 and Sunday 29 March
- Amended service between Edinburgh and Inverkeithing on Saturday 21 and Sunday 22 March
- Buses replace trains between Edinburgh and Dundee via Inverkeithing on Sunday 15 March
- Buses replace trains between Glengarnock and Ardrossan Harbour / Largs on Saturday 29 February and Sunday 1 March
- Buses replace trains between Paisley Gilmour Street / Glengarnock and Ardrossan Harbour / Largs / Ayr on Saturday 22 and Sunday 23 February
- Amended service between Edinburgh and Inverkeithing on Sunday 1 March
- Buses replace trains between Paisley Gilmour Street and Kilwinning on Saturday 15 Sunday 16 February
- Buses replace trains between Paisley Gilmour Street and Kilwinning on Saturday 8 and Sunday 9 February
- Buses replace trains between Dundee and Aberdeen on Sunday 9 February
- Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 2 February
- Buses replace trains between Dundee and Aberdeen late on Saturday 1 and all day on Sunday 2 February
- Buses replace trains between Paisley Gilmour Street and Kilwinning on Sunday 26 January
- Buses replace trains between Dundee and Aberdeen on Sunday 26 January
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