Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- London Southend Airport
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Alex Hynes
- Head Office
- Phone
- 03448110141
- Fax
- 0141 335 4592
- Textphone number
- 1800108009122901 (For customers with hearing impairments)
- Address
-
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ - Email address
- customer.relations@scotrail.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03448110141
- Address
-
ScotRail Customer Relations
PO BOX 7030
Fort William
- - Web address
- ScotRail - Enquiries
- Note
-
Customer Services are available between 07:00 and 22:00, 7 days a week.
- Lost Property
- Phone
- 03301092833
- Address
-
-
-
-
- - Web address
- ScotRail Lost Property
- Note
-
Opening hours
Monday to Saturday - 07:00 - 19:00
You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.
Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.
- Assisted Travel
- Phone
- 0800 912 2 901
- Textphone number
- 18001 0800 912 2 901 (For customers with hearing impairments)
- Address
-
ScotRail Customer Relations
PO BOX 7030
PH33 6WX - Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 03448110141
- Address
-
- Contact note
-
Opening hours
Monday to Friday: 09:00 - 17:00
- Group Travel
- Phone
- 03448110141
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Glasgow Central and Neilston / Newton via Mount Florida on Sunday 16 August
- Buses replace trains between Glasgow Central and Neilston / Newton via Mount Florida on Sunday 9 August
- Buses replace trains between Morpeth and Edinburgh on Saturday 26 and Sunday 27 September
- Buses replace trains between Berwick-upon-Tweed and Edinburgh on Saturday 19 and Sunday 20 September
- Buses replace trains between Dalmuir and Helensburgh Central / Balloch on Saturday 19 and Sunday 20 September
- Buses replace trains between Dalmuir and Helensburgh Central / Balloch on Saturday 12 and Sunday 13 September
- Buses replace trains between Inverurie and Keith on Saturday 12 and Sunday 13 September
- Buses replace trains between Inverurie and Keith on Saturday 5 and Sunday 6 September
- Amended late night / early morning trains between Inverness and Tain / Muir of Ord on Friday 28 August.
- Buses replace trains between Inverness and Kyle of Lochalsh / Wick / Thurso on Saturday 29 and Sunday 30 August
- Buses replace trains between Inverness and Wick / Thurso on Sunday 23 August
- Buses replace trains between Mount Florida and Neilston on Sunday 2 August
- Buses replace trains between Mount Florida and Neilston on Sunday 26 July
- Buses replace trains between Edinburgh and Bathgate / Falkirk Grahamston on Sunday 26 July
- Buses replace trains between Glasgow Central and East Kilbride / Kilmarnock on Sunday 19 July
- Buses replace trains between Paisley and Kilwinning from Saturday 18 to Monday 20 July
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