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South Western Railway (SW)
Information last updated 22 January 2020 11:09
- Managing Director
- Andy Mellors
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London
SE1 8NZ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Hounslow and Ascot / Staines / Woking on Sunday 12 April
- No trains between Hounslow / Twickenham and Staines on Saturday 4 and Sunday 5 April
- Amended trains in the Guildford area from Friday 10 to Friday 17 April
- Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
- Amended service in the Havant area on Sunday 5 April
- Amended service between Frome / Castle Cary and Taunton on Saturday 4 and Sunday 5 April
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 4 and Sunday 5 April
- Reduced train service to / from Guildford on Sunday 29 March
- Amended late night / early morning South Western Railway services from Monday 30 March to Friday 3 April
- Buses replace trains between Basingstoke and Salisbury on Saturday 28 and Sunday 29 March
- No trains between Hounslow / Twickenham and Staines on Saturday 28 and Sunday 29 March
- Buses replace trains between Salisbury and Yeovil Junction on Sunday 23 February
- Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Saturday 28 and Sunday 29 March
- Amended evening / morning services between Fratton and Portsmouth Harbour from Monday 30 March to Thursday 2 April
- Buses replace trains between Romsey via Redbridge / Eastleigh and Southampton Central on Sunday 22 March
- Buses replace trains between Leatherhead and Dorking on Sunday 22 March
- Buses replace trains between Southampton Central / Brockenhurst and Bournemouth / Poole on Saturday 21 and Sunday 22 March
- Buses replace trains between Woking / Guildford and Petersfield on Saturday 21 and Sunday 22 March
- Buses replace trains between Staines and Hounslow / Windsor & Eton Riverside on Saturday 21 and Sunday 22 March
- Amended late night / early morning South Western Railway service from Monday 23 to Thursday 26 March
- Buses replace trains between Staines and Windsor & Eton Riverside on Sunday 15 March
- No trains at Kingston on Sunday 15 March
- Buses replace trains between Guildford and Haslemere / Havant on Saturday 14 and Sunday 15 March
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 14 and Sunday 15 March
- Buses replace trains between Hounslow and Ascot / Windsor & Eton Riverside / Woking on Sunday 8 March
- Buses replace trains between Wimbledon and Chessington South / Leatherhead / Dorking on Sunday 8 March
- Buses replace trains between Guildford and Haslemere / Havant on Saturday 7 and Sunday 8 March
- Buses replace trains between Farnham / Aldershot and Alton on Saturday 7 and Sunday 8 March
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 7 and Sunday 8 March
- No South Western Railway trains at Wimbledon on Saturday 29 February and Sunday 1 March
- Buses replace trains between Reading and Blackwater / Ascot on Sunday 1 March
- Amended service between Yeovil Pen Mill and Weymouth on Saturday 29 February and Sunday 1 March
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 1 March
- Buses replace trains between Farnham and Alton on Sunday 23 February
- No trains at Epsom on Sunday 23 February
- No trains at Southampton Central on Sunday 23 February
- Buses replace trains between Ascot and Aldershot Saturday 22 and Sunday 23 February
- Buses replace trains between Woking and Basingstoke on Saturday 16 February
- Buses replace trains between Ascot and Aldershot on Saturday 15 and Sunday 16 February
- Reduced service to / from London Waterloo on Saturday 15 and Sunday 16 February
- Buses replace trains between Yeovil Pen Mill and Weymouth from Saturday 15 to Friday 21 February
- Buses replace trains to / from Basingstoke on Sunday 16 February
- Buses replace trains Weybridge and Guildford / Basingstoke on Sunday 9 February
- Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Saturday 8 and Sunday 9 February
- Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 9 February
- Amended evening trains between Basingstoke and Southampton Central from Monday 10 to Wednesday 12 February
- Buses replace trains in the Clapham Junction / Surbiton area on Sunday 2 February
- Buses replace trains between Raynes Park and Chessington South / Epsom on Saturday 1 and Sunday 2 February
- Buses replace trains between Exeter Central and Exeter St Davids on Sunday 2 February
- Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 1 and Sunday 2 February
- Buses replace trains between Yeovil Pen Mill and Weymouth on Saturday 1 and Sunday 2 February
- Buses replace trains in the Clapham Junction / Surbiton area on Saturday 25 and Sunday 26 January
- Buses replace trains between Castle Cary / Yeovil Pen Mill and Weymouth on Saturday 25 and Sunday 26 January
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 25 and Sunday 26 January
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