South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 17 May 2020 18:40

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Epsom and Dorking on Sunday 2 August
Buses replace trains between Salisbury and Yeovil Junction from Saturday 13 June to Sunday 21 June
Buses replace trains between Teddington and Shepperton on Sunday 16 August
Buses replace trains between Southampton Central and Bournemouth on Sunday 28 June
Buses replace trains between Epsom / Leatherhead and Dorking on Sunday 9 August
Buses replace trains in the Twickenham / Hounslow area on Sunday 9 August
Buses replace trains between Weybridge and Virginia Water on Saturday 8 August
No trains at Epsom on Sunday 26 July
Buses replace trains between Teddington and Shepperton on Sunday 26 July
No trains at Ascot on Sunday 26 July
Buses replace trains between New Malden and Twickenham on Sunday 19 July
Buses replace trains between Virginia Water / Ascot and Reading / Aldershot on Sunday 19 July
No trains between Motspur Park and Epsom on Saturday 18 and Sunday 19 July
Buses replace trains between Barnes and Twickenham / Hounslow on Sunday 5 July
Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 28 June
Buses replace trains between Teddington and Shepperton on Sunday 28 June
Buses replace trains between Hounslow and Twickenham / Staines on Saturday 27 and Sunday 28 June
Buses replace trains between Southampton / Portsmouth and Petersfield / Chichester on Sunday 21 June
Buses replace early evening / late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 June
Buses replace trains between Sutton / Ewell West and Dorking / Effingham Junction on Saturday 13 and Sunday 14 June
Buses replace trains between Hounslow and Windsor & Eton Riverside / Ascot / Woking on Sunday 14 June
No trains between Hounslow / Whitton and Staines on Saturday 6 and Sunday 7 June
Buses replace trains between Sutton / Ewell West and Dorking / Effingham Junction on Sunday 7 June
Buses replace trains between Warminster / Andover and Southampton Central / Gillingham on Saturday 6 and Sunday 7 June
Buses replace trains between Guildford and Haslemere on Sunday 31 May
Buses replace trains between Epsom and Effingham Junction / Dorking on Sunday 31 May
Buses replace trains between Clapham Junction and Barnes on Saturday 30 and Sunday 31 May