Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Underground
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Stobart Rail
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
South Western Railway (SW)
Information last updated 17 May 2020 18:40
- Managing Director
- Andy Mellors
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London
SE1 8NZ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Epsom and Dorking on Sunday 2 August
- Buses replace trains between Salisbury and Yeovil Junction from Saturday 13 June to Sunday 21 June
- Buses replace trains between Teddington and Shepperton on Sunday 16 August
- Buses replace trains between Southampton Central and Bournemouth on Sunday 28 June
- Buses replace trains between Epsom / Leatherhead and Dorking on Sunday 9 August
- Buses replace trains in the Twickenham / Hounslow area on Sunday 9 August
- Buses replace trains between Weybridge and Virginia Water on Saturday 8 August
- No trains at Epsom on Sunday 26 July
- Buses replace trains between Teddington and Shepperton on Sunday 26 July
- No trains at Ascot on Sunday 26 July
- Buses replace trains between New Malden and Twickenham on Sunday 19 July
- Buses replace trains between Virginia Water / Ascot and Reading / Aldershot on Sunday 19 July
- No trains between Motspur Park and Epsom on Saturday 18 and Sunday 19 July
- Buses replace trains between Barnes and Twickenham / Hounslow on Sunday 5 July
- Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 28 June
- Buses replace trains between Teddington and Shepperton on Sunday 28 June
- Buses replace trains between Hounslow and Twickenham / Staines on Saturday 27 and Sunday 28 June
- Buses replace trains between Southampton / Portsmouth and Petersfield / Chichester on Sunday 21 June
- Buses replace early evening / late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 June
- Buses replace trains between Sutton / Ewell West and Dorking / Effingham Junction on Saturday 13 and Sunday 14 June
- Buses replace trains between Hounslow and Windsor & Eton Riverside / Ascot / Woking on Sunday 14 June
- No trains between Hounslow / Whitton and Staines on Saturday 6 and Sunday 7 June
- Buses replace trains between Sutton / Ewell West and Dorking / Effingham Junction on Sunday 7 June
- Buses replace trains between Warminster / Andover and Southampton Central / Gillingham on Saturday 6 and Sunday 7 June
- Buses replace trains between Guildford and Haslemere on Sunday 31 May
- Buses replace trains between Epsom and Effingham Junction / Dorking on Sunday 31 May
- Buses replace trains between Clapham Junction and Barnes on Saturday 30 and Sunday 31 May
You are here:
- Home
- Stations & on train
- Train Operating Companies
- South Western Railway
