South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 14 October 2019 16:50

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended service in the Aldershot and Wokingham areas on Sunday 5 January
Buses replace trains between Clapham Junction and Wimbledon / Surbiton / Kingston on Saturday 4 and Sunday 5 January
Revised service between London Waterloo and Wimbledon until 11:00 on Sunday 29 December
Buses replace trains between Clapham Junction and Wimbledon / Surbiton before 11:00 on Sunday 29 December
Buses replace trains between Woking / Farnham and Haslemere from Saturday 28 to Monday 30 December
A reduced train service to / from Guildford from Friday 27 to Monday 30 December
Buses replace trains between Bournemouth and Poole on Saturday 7 and Sunday 8 December
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 8 December
Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Sunday 8 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 22 December
Buses replace trains between Staines and Woking / Aldershot / Reading on Sunday 22 December
Buses replace trains between Bournemouth / Poole and Weymouth from 23:30 on Saturday 14 and all day on Sunday 15 December
Buses replace trains between Southampton Central / Fareham and Portsmouth Harbour on Sunday 15 December
Buses replace trains between Barnes and Feltham via Brentford on Sunday 15 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 8 December
Buses replace trains between New Malden and Twickenham on Sunday 1 December
Buses replace trains between Virginia Water and Aldershot / Reading on Saturday 30 November and Sunday 1 December
No trains between Petersfield and Guildford on Saturday 30 November and Sunday 1 December
Buses replace early morning trains between Reading and Basingstoke on Sunday 1 December
Buses replace trains between Southampton Central and Bournemouth on Sunday 1 December
Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
Reduced service to / from London Waterloo on Sunday 24 November
Amended late night South Western Railway service from Monday 25 to Thursday 28 November
Buses replace trains between Ewell West and Effingham Junction / Dorking on Sunday 24 November
Buses replace trains between Andover and Salisbury on Saturday 23 and Sunday 24 November
Revised service through Guildford on Sunday 17 November
Buses replace trains between Yeovil Junction and Exeter St Davids on Saturday 16 and Sunday 17 November
Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 17 November
Revised service through Southampton Central on Saturday 16 and Sunday 17 November
Buses replace trains between Barnes and Hounslow / Teddington on Sunday 10 November
Buses replace trains between Woking and Basingstoke on Saturday 9 and Sunday 10 November
Amended South Western Railway service on Sunday 3 November
Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 27 October
No trains to, from or through Surbiton on Saturday 26 and Sunday 27 October
Buses replace trains between Barnes and Staines via Hounslow on Sunday 27 October
Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
Buses replace trains between Axminster and Exeter St Davids on Saturday 26 and Sunday 27 October
Buses replace trains between Westbury and Castle Cary / Taunton on Saturday 19 and Sunday 20 October
Buses replace trains between Andover and Gillingham on Sunday 20 October
Buses replace trains between Salisbury and Southampton Central on Saturday 19 and Sunday 20 October
Buses replace trains between Aldershot and Guildford before 12:00 on Sunday 20 October
Buses replace trains between Poole and Dorchester South on Sunday 20 October