South Western Railway (SW)

25/08/2020 13:01:12
https://www.southwesternrailway.com/

Information last updated 27 December 2020 21:04

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace evening / morning trains in the Salisbury area on Saturday 10 and Sunday 11 April
Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 11 April
Buses replace trains in the Guildford area on Saturday 10 and Sunday 11 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 10 and Sunday 11 April
Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 10 and Sunday 11 April
Buses replace trains between Barnes and Feltham via Richmond / Shepperton / New Malden from Friday 2 to Monday 5 April
Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
No trains at Guildford from Friday 2 to Monday 5 April
Buses replace trains between Virginia Water and Weybridge on Saturday 27 March
Buses replace trains between Andover and Gillingham before 16:00 on Sunday 28 March
Buses replace trains between Twickenham and Teddington on Sunday 28 March
Buses replace trains in the Staines / Guildford / Woking area on Sunday 28 March
Buses replace trains between Westbury and Yeovil Pen Mill / Taunton on Friday 2 to Thursday 8 April
Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
No trains to / from Westbury on Sunday 21 March
Buses replace trains between Warminster and Salisbury on Saturday 20 March
Buses replace trains between Reading and Wokingham on Saturday 20 and Sunday 21 March
Buses replace late night South Western Railways service to / from Portsmouth Harbour from Monday 22 to Wednesday 24 March
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 14 March
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 14 March
Amended service between Havant and Guildford on Saturday 13 and Sunday 14 March
No trains between Salisbury and Romsey on Saturday 13 and Sunday 14 March
Buses replace trains between Chippenham / Bath Spa and Westbury on Sunday 7 March
No trains at Guildford on Sunday 7 March
Buses replace trains between Basingstoke and Salisbury on Sunday 7 March
Buses replace trains between Dorchester South / Dorchester West and Weymouth on Saturday 6 and Sunday 7 March
Amended trains through Staines on Saturday 6 and Sunday 7 March
Buses replace trains between Staines and Windsor & Eton Riverside from Saturday 6 to 05:00 Saturday 13 March
Buses replace trains between Petersfield and Portsmouth Harbour on Sunday 28 February
Buses replace trains between Wimbledon and Chessington South / Leatherhead / Dorking on Sunday 28 February
Buses replace trains through Staines on Saturday 27 and Sunday 28 February
Amended service at Frome and Castle Cary on Saturday 27 and Sunday 28 February
Amended service in the Southampton area on Saturday 27 and Sunday 28 February
Amended trains via Barnes on Sunday 21 February.
Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 21 February.
Buses replace trains between Reading and Basingstoke until 08:30 Sunday 21 February.
Buses replace trains between Bournemouth / Dorchester West and Weymouth on Saturday 20 and Sunday 21 February
Buses replace trains between Chichester / Petersfield and Portsmouth Harbour on Saturday 20 and Sunday 21 February
Buses replace trains between Bath Spa and Bristol Temple Meads on Saturday 20 and Sunday 21 February
Buses replace trains to / from Frome on Sunday 14 February
Buses replace trains between Virginia Water and Woking on Sunday 14 February
Buses replace trains between Barnes and Hounslow / Teddington on Sunday 14 February
Buses replace trains between Leatherhead and Dorking on Sunday 14 February
Buses replace trains between Exeter St Davids and Exeter Central on Sunday 14 February
Buses replace trains between Chichester / Petersfield and Portsmouth Harbour on Saturday 13 and Sunday 14 February
Buses replace trains between Eastleigh and Southampton Central / Bournemouth from Saturday 13 to Friday 19 February
Buses replace trains between Staines and Reading / Aldershot / Weybridge on Sunday 7 February
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 7 February
Buses replace trains between Exeter St Davids and Exeter Central on Sunday 7 February
Buses replace trains between Basingstoke and Winchester / Southampton Central / Fareham on Saturday 6 and Sunday 7 February
No trains at Aldershot on Sunday 31 January
Buses replace trains between Haslemere and Petersfield / Havant on Saturday 30 and Sunday 31 January
Amended train service and buses replacing trains in the Twickenham area on Saturday 30 and Sunday 31 January
Amended service from / to London Waterloo on Saturday 23 and Sunday 24 January
Amended service in the Southampton area on Saturday 30 and Sunday 31 January
Buses replace trains between Reading and Guildford / Ascot on Saturday 23 and Sunday 24 January
Amended service to / from Portsmouth Harbour on Saturday 23 and Sunday 24 January