South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 29 July 2020 12:00

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains in the Southampton / Bournemouth area on Saturday 31 October & Sunday 1 November
Buses replace trains in the Twickenham / Staines area on Saturday 31 October & Sunday 1 November
Amended South Western Railway service between Woking and Guildford until 16:00 on Sunday 1 November
Buses replace trains between Yeovil Junction and Exeter St Davids on Saturday 31 October & Sunday 1 November
Buses replace late night trains between Basingstoke and Eastleigh / Southampton Central from Monday 19 to Thursday 22 October
Buses replace late night trains between Basingstoke and Eastleigh / Southampton Central from Monday 7 to Thursday 10 September
Buses replace trains between Honiton and Exeter St Davids from Sunday 25 to Friday 30 October
Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
Buses replace trains via Barnes / Richmond / Twickenham on Saturday 24 and Sunday 25 October
Buses replace trains between Petersfield and Portsmouth Harbour on Sunday 25 October
Buses replace trains between Surbiton and Effingham Junction via Oxshott on Sunday 25 October
Buses replace trains between Wimbledon and Chessington South / Dorking on Sunday 18 October
Buses replace trains between Barnes and Hounslow / Staines / Teddington on Saturday 17 and Sunday 18 October
Buses replace trains between Reading / Aldershot and Guildford before 12:45 on Sunday 18 October
Buses replace trains between Warminster / Gillingham and Andover / Romsey on Saturday 17 and Sunday 18 October
Buses replace trains between Ascot and Aldershot on Sunday 11 October
Buses replace trains between Petersfield and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 October
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 10 and Sunday 11 October
Buses replace trains between Bournemouth and Poole on Saturday 3 and Sunday 4 October
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 3 and Sunday 4 October
Buses replace trains between Guildford and Woking / Aldershot before 16:00 on Sunday 4 October
No trains at Aldershot on Sunday 27 September
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 26 and Sunday 27 September
Buses replace trains between Havant / Fratton and Portsmouth from 00:30 until 02:00 on Sunday 20 September
Buses replace trains to / from Westbury on Saturday 3 and Sunday 4 October
Buses replace trains between Bristol Temple Meads and Bath Spa on Saturday 26 and Sunday 27 September
Buses replace trains between Winchester and Eastleigh on Saturday 26 and Sunday 27 September
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 19 and Sunday 20 September
Buses replace trains between Ascot and Aldershot on Saturday 19 and Sunday 20 September
Buses replace trains between Guildford and Petersfield on Saturday 12 and Sunday 13 September
Buses replace trains between Epsom and Dorking / Effingham Junction on Saturday 12 and Sunday 13 September
Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 12 and Sunday 13 September
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 6 September
Buses replace trains between Ascot and Aldershot on Sunday 6 September
Buses replace trains between Barnes and Teddington / Hounslow on Sunday 6 September
Buses replace trains between Epsom and Dorking / Effingham Junction on Saturday 5 and Sunday 6 September
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 30 August
No trains between Staines and Hounslow / Twickenham from Saturday 29 to Monday 31 August
Buses replace trains between Leatherhead and Dorking on Saturday 22 and Sunday 23 August
Buses replace trains in the Staines area on Saturday 22 and Sunday 23 August
Buses replace trains between Teddington and Shepperton on Sunday 16 August