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South Western Railway (SW)
Information last updated 17 September 2021 18:00
- Managing Director
- Claire Mann
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 03456000650
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Saturday 4 and Sunday 5 December
- Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
- Amended service via Woking / Basingstoke on Sunday 28 November
- Buses replace trains between Reading / Woking / Ascot and Staines / Aldershot on Sunday 28 November
- Amended service in the Southampton area on Sunday 28 November
- Buses replace trains between Axminster and Exeter St Davids on Sunday 21 November
- Buses replace trains between Aldershot and Ascot on Sunday 14 November
- Amended services to / from London Waterloo on Sunday 21 November
- Amended services in the Southampton area on Sunday 21 November
- Buses replace trains between Guildford and Ascot / Haslemere on Saturday 20 and Sunday 21 November
- Amended service between Bournemouth and Weymouth from Monday 22 to Friday 26 November
- Buses replace trains between Wimbledon and Dorking / Chessington on Sunday 14 November
- Amended South Western Railway services to / from London Waterloo on Sunday 14 November
- Amended services in the Southampton area on Saturday 13 and Sunday 14 November
- Buses replace trains in the Clapham Junction area on Sunday 7 November
- Buses replace trains between Reading and Basingstoke / Winchester on Sunday 7 November
- Buses replace trains in the Staines area on Saturday 30 and Sunday 31 October
- Amended service to / from Upper Halliford until Saturday 11 December
- Buses replace trains in the Staines area on Saturday 23 and Sunday 24 October
- Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
- Buses replace trains between Southampton Airport Parkway and Bournemouth from Monday 1 to Friday 5 November
- Buses replace trains between Exeter St Davids and Exmouth / Honiton on Saturday 30 and Sunday 31 October
- Buses replace trains in the Basingstoke / Winchester area on Saturday 23 and Sunday 24 October
- Buses replace trains in the Woking area on Saturday 16 and Sunday 17 October
- Buses replace trains between New Malden and Twickenham on Sunday 17 October
- Buses replace trains between Bracknell and Reading on Saturday 16 and Sunday 17 October
- Buses replace trains between Barnes and Feltham / Twickenham on Saturday 16 and Sunday 17 October
- Buses replace trains in the Woking area on Saturday 9 and Sunday 10 October
- Buses replace trains between Barnes and Hounslow / Teddington on Saturday 9 and Sunday 10 October
- Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 3 October
- Amended service between Basingstoke and Southampton / Salisbury on Sunday 3 October
- Buses replace trains between Alton and Farnham on Saturday 2 and Sunday 3 October
- Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 2 and Sunday 3 October
- Amended service through Basingstoke on Sunday 26 September
- Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 26 September
- Buses replace trains between Staines and Windsor & Eton Riverside on Sunday 26 September
- Buses replace trains between Basingstoke and Andover on Saturday 25 September
- Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
- CANCELLED: Engineering work between Bristol Temple Meads and Bath Spa on Saturday 18 and Sunday 19 September
- Buses replace trains between Wareham and Weymouth on Saturday 18 and Sunday 19 September
- Buses replace trains between Guildford and Petersfield on Saturday 18 and Sunday 19 September
- Buses replace trains between Richmond / Virginia Water and Hounslow / Teddington / Woking on Saturday 18 and Sunday 19 September
- Amended late night service between Basingstoke and Eastleigh from Monday 20 to Thursday 23 September
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