South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 19 March 2020 20:07

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace early evening / late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 June
Buses replace trains between Sutton / Ewell West and Dorking / Effingham Junction on Saturday 13 and Sunday 14 June
Buses replace trains between Hounslow and Windsor & Eton Riverside / Ascot / Woking on Sunday 14 June
No trains between Hounslow / Whitton and Staines on Saturday 6 and Sunday 7 June
Buses replace trains between Sutton / Ewell West and Dorking / Effingham Junction on Sunday 7 June
Buses replace trains between Warminster / Andover and Southampton Central / Gillingham on Saturday 6 and Sunday 7 June
Buses replace trains to / from Southampton Central before 09:00 on Sunday 31 May
Buses replace trains between Guildford and Haslemere on Sunday 31 May
Buses replace trains between Epsom and Effingham Junction / Dorking on Sunday 31 May
Buses replace trains between Clapham Junction and Barnes on Saturday 30 and Sunday 31 May
Buses replace trains between Epsom and Effingham Junction / Dorking on Sunday 24 May
Buses replace trains between Eastleigh and Fareham on Saturday 23 to Friday 29 May
Reduced train services to / from Guildford on Saturday 16 and Sunday 17 May
Buses replace trains between New Malden and Twickenham on Sunday 10 May
Buses replace trains between Staines / Aldershot and Ascot / Woking on Sunday 10 May
Amended service between Epsom and Dorking / Effingham Junction on Saturday 9 and Sunday 10 May
Buses replace trains between Virginia Water and Reading / Guildford on Sunday 3 May
Buses replace trains between Teddington and Shepperton on Sunday 3 May
Buses replace trains between Yeovil Junction and Exeter St Davids on Saturday 2 and Sunday 3 May
No trains between Eastleigh and Southampton Central on Saturday 2 and Sunday 3 May
No trains between Aldershot and Alton on Saturday 2 and Sunday 3 May
Buses replace trains between Richmond and Teddington / Hounslow on Sunday 26 April
Buses replace trains between Wareham and Dorchester South / Weymouth on Saturday 25 and Sunday 26 April
Buses replace trains in the Guildford area on Saturday 25 and Sunday 26 April
Buses replace trains between Clapham Junction and Barnes on Sunday 19 April
Buses replace trains between Bournemouth and Poole / Wareham on Saturday 18 and Sunday 19 April
Buses replace trains between Hounslow and Ascot / Staines / Woking on Sunday 12 April
No trains between Hounslow / Twickenham and Staines on Saturday 4 and Sunday 5 April
Amended trains in the Guildford area from Friday 10 to Sunday 19 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
Amended service in the Havant area on Sunday 5 April
Amended service between Frome / Castle Cary and Taunton on Saturday 4 and Sunday 5 April
Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 4 and Sunday 5 April
Amended late night / early morning South Western Railway services from Monday 30 March to Friday 3 April
Amended evening / morning services between Fratton and Portsmouth Harbour from Monday 30 March to Thursday 2 April