South Western Railway (SW)

25/06/2021 10:03:04 AM
https://www.southwesternrailway.com/

Information last updated 27 November 2021 00:43

Company Information

Managing Director
Claire Mann 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
03456000650
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Amended service to / from Southampton Central on Saturday 19 and Sunday 20 February
Buses replace trains between Clapham Junction and Barnes on Saturday 19 and Sunday 20 February
Buses replace trains between Staines and Windsor & Eton Riverside from Monday 21 to Saturday 26 February
Buses replace trains between Axminster / Honiton and Exeter St Davids from Saturday 19 to Friday 25 February
Buses replace trains between Guildford ands Petersfield on Saturday 19 and Sunday 20 February
Buses replace trains between Barnes and Feltham / Twickenham on Sunday 13 February
Buses replace trains between Ascot and Reading on Saturday 12 and Sunday 13 February
Buses replace trains between Surbiton and Hampton Court on Saturday 12 and Sunday 13 February
Buses replace trains between Tolworth and Effingham Junction / Dorking on Sunday 13 February
Buses replace trains between Bournemouth and Poole / Wareham on Saturday 12 and Sunday 13 February
Amended services between Guildford and Portsmouth from Saturday 12 to Friday 18 February
Amended South Western Railway services in the Clapham Junction area on Saturday 5 and Sunday 6 February
Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 6 February
Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 6 February
Amended service through Wimbledon on Saturday 29 and Sunday 30 January
Buses replace trains between Portsmouth & Southsea and Portsmouth Harbour on Sunday 30 January
Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 30 January
Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 23 January
Buses replace trains between Ascot and Aldershot on Sunday 23 January
Buses replace trains between Clapham Junction and Woking / Hampton Court / Effingham Junction on Saturday 22 and Sunday 23 January
Buses replace trains between Ascot and Aldershot on Sunday 16 January
Buses replace trains between Bracknell and Reading on Sunday 16 January
Buses replace trains between Clapham Junction and Woking / Hampton Court / Effingham Junction on Saturday 15 and Sunday 16 January
Buses replace trains between Fratton and Portsmouth Harbour from Saturday 15 until Sunday 23 January
Buses replace trains between Reading and Bracknell / Guildford on Sunday 9 January
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 9 January
Amended service through Woking on Saturday 8 and Sunday 9 January
Buses replace trains between Salisbury and Southampton Central on Saturday 8 and Sunday 9 January
Amended trains in the Winchester / Southampton / Bournemouth area on Saturday 1 and Sunday 2 January
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 2 January
Reduced train service at Vauxhall from Wednesday 29 to Friday 31 December
Amended service through Woking on Monday 27 and Tuesday 28 December
Buses replace trains in the Ascot / Woking / Guildford area on Sunday 19 December
Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 19 December
Buses replace trains between Templecombe and Axminster on Sunday 19 December
Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 19 December
Amended services between London Waterloo / Basingstoke and Yeovil Pen Mill / Exeter St Davids on Sunday 12 December
Buses replace trains between Ascot and Alton / Guildford on Sunday 12 December
Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 12 December
Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Saturday 11 and Sunday 12 December
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 12 December
Amended service between Barnes and Feltham on Saturday 11 and Sunday 12 December
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Saturday 4 and Sunday 5 December
Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December