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South Western Railway (SW)
Information last updated 13 October 2020 12:49
- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Reading and Basingstoke on Sunday 10 January
- Amended service through Winchester on Saturday 9 and Sunday 10 January
- Buses replace trains between Ascot and Aldershot on Saturday 19 and Sunday 20 December
- Buses replace trains between Virginia Water and Woking on Sunday 20 December
- Buses replace trains between Barnes and Hounslow / Teddington via Twickenham on Sunday 20 December
- Buses replace trains between Surbiton and Effingham Junction on Sunday 20 December
- Buses replace trains between Salisbury and Yeovil Junction on Sunday 20 December
- Buses replace trains between Fareham and Portsmouth Harbour from Friday 1 to Sunday 3 January
- Buses replace trains between Surbiton and Effingham Junction on Sunday 13 December
- Reduced service to / from London Waterloo on Saturday 12 and Sunday 13 December
- Buses replace trains between Basingstoke and Salisbury on Sunday 13 December
- No South Western Railway service via Wimbledon on Saturday 5 and Sunday 6 December
- Buses replace trains between Barnes and New Malden / Hounslow on Sunday 29 November
- Amended service through Woking on Sunday 29 November
- Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 20 December
- Amended service between Cosham and Southbourne on Saturday 12 and Sunday 13 December
- Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 12 and Sunday 13 December
- Buses replace trains between Exeter St Davids and Exmouth before 12:30 on Sunday 6 December
- Amended late night South Western Railway service from Monday 23 to Wednesday 25 November
- Amended train services and buses replace trains between Woking and Haslemere Sunday 22 November
- Amended train service between London Waterloo and Clapham Junction on Sunday 22 November
- Buses replace trains in the Teddington area on Sunday 15 November
- Buses replace trains between Reading and Basingstoke on Sunday 29 November
- Amended service through Salisbury on Saturday 28 and Sunday 29 November
- Amended service through Southampton Central on Saturday 21 and Sunday 22 November
- Buses replace trains between Westbury / Frome and Castle Cary on Saturday 14 and Sunday 15 November
- Revised service between Basingstoke and Southampton Central on Saturday 14 and Sunday 15 November
- Buses replace trains between Barnes and Teddington / Hounslow on Saturday 7 and Sunday 8 November
- Buses replace trains between Epsom and Dorking / Effingham Junction on Saturday 7 and Sunday 8 November
- Buses replace trains between Salisbury and Romsey on Saturday 7 and Sunday 8 November
- Buses replace trains between Southampton Airport Parkway and Bournemouth / Poole on Saturday 7 and Sunday 8 November
- Buses replace trains in the Southampton / Bournemouth area on Saturday 31 October & Sunday 1 November
- Buses replace trains in the Twickenham / Staines area on Saturday 31 October & Sunday 1 November
- Amended South Western Railway service between Woking and Guildford until 16:00 on Sunday 1 November
- Buses replace trains between Yeovil Junction and Exeter St Davids on Saturday 31 October and Sunday 1 November
- Buses replace trains between Honiton and Exeter St Davids from Sunday 25 to Friday 30 October
- Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
- Buses replace trains via Barnes / Richmond / Twickenham on Sunday 25 October
- Buses replace trains between Petersfield and Portsmouth Harbour on Sunday 25 October
- Buses replace trains between Surbiton and Effingham Junction via Oxshott on Sunday 25 October
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