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South Western Railway (SW)
Information last updated 15 May 2019 00:14
- Managing Director
- Andy Mellors
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London
SE1 8NZ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Barnes and Feltham via Hounslow until 11:00 Sunday 11 August
- Buses replace trains between Ascot and Aldershot on Saturday 3 and Sunday 4 August
- Buses replace trains between Barnes and Twickenham / Feltham via Brentford on Saturday 27 and Sunday 28 July
- Buses replace trains between Leatherhead and Dorking on Sunday 21 July
- Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Saturday 20 and Sunday 21 July
- Buses replace late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 July
- Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 7 July
- Buses replace trains between Teddington and Shepperton on Sunday 7 July
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 7 July
- Buses replace trains between Teddington and Shepperton on Saturday 22 and Sunday 23 June
- Buses replace trains between Barnes and Hounslow / Teddington on Sunday 30 June
- Buses replace trains between Ascot / Guildford and Alton on Saturday 29 and Sunday 30 June
- Buses replace trains between Hounslow and Staines on Sunday 23 June
- Buses replace trains between Bristol Temple Meads and Swindon / Westbury on Sunday 23 June
- Buses replace trains between Petersfield and Portsmouth Harbour until approximately 12:45 on Sunday 16 June
- Buses replace trains between Teddington and Shepperton on Sunday 16 June
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 16 June
- Buses replace trains to / from Hounslow on Saturday 15 and Sunday 16 June
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 9 June
- Amended service between Southampton Central and Fareham until 09:10 on Sunday 9 June
- Buses replace trains between Hounslow and Staines on Saturday 8 and Sunday 9 June
- Amended service between London Waterloo and Guildford on Sunday 2 June
- Amended evening / morning South Western Railway services from 23:05 on Saturday 01 until 09:10 Sunday 02 June
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