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South Western Railway (SW)
Information last updated 27 November 2021 00:43
- Managing Director
- Claire Mann
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 03456000650
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service to / from Southampton Central on Saturday 19 and Sunday 20 February
- Buses replace trains between Clapham Junction and Barnes on Saturday 19 and Sunday 20 February
- Buses replace trains between Staines and Windsor & Eton Riverside from Monday 21 to Saturday 26 February
- Buses replace trains between Axminster / Honiton and Exeter St Davids from Saturday 19 to Friday 25 February
- Buses replace trains between Guildford ands Petersfield on Saturday 19 and Sunday 20 February
- Buses replace trains between Barnes and Feltham / Twickenham on Sunday 13 February
- Buses replace trains between Ascot and Reading on Saturday 12 and Sunday 13 February
- Buses replace trains between Surbiton and Hampton Court on Saturday 12 and Sunday 13 February
- Buses replace trains between Tolworth and Effingham Junction / Dorking on Sunday 13 February
- Buses replace trains between Bournemouth and Poole / Wareham on Saturday 12 and Sunday 13 February
- Amended services between Guildford and Portsmouth from Saturday 12 to Friday 18 February
- Amended South Western Railway services in the Clapham Junction area on Saturday 5 and Sunday 6 February
- Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 6 February
- Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 6 February
- Amended service through Wimbledon on Saturday 29 and Sunday 30 January
- Buses replace trains between Portsmouth & Southsea and Portsmouth Harbour on Sunday 30 January
- Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 30 January
- Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 23 January
- Buses replace trains between Ascot and Aldershot on Sunday 23 January
- Buses replace trains between Clapham Junction and Woking / Hampton Court / Effingham Junction on Saturday 22 and Sunday 23 January
- Buses replace trains between Ascot and Aldershot on Sunday 16 January
- Buses replace trains between Bracknell and Reading on Sunday 16 January
- Buses replace trains between Clapham Junction and Woking / Hampton Court / Effingham Junction on Saturday 15 and Sunday 16 January
- Buses replace trains between Fratton and Portsmouth Harbour from Saturday 15 until Sunday 23 January
- Buses replace trains between Reading and Bracknell / Guildford on Sunday 9 January
- Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 9 January
- Amended service through Woking on Saturday 8 and Sunday 9 January
- Buses replace trains between Salisbury and Southampton Central on Saturday 8 and Sunday 9 January
- Amended trains in the Winchester / Southampton / Bournemouth area on Saturday 1 and Sunday 2 January
- Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 2 January
- Reduced train service at Vauxhall from Wednesday 29 to Friday 31 December
- Amended service through Woking on Monday 27 and Tuesday 28 December
- Buses replace trains in the Ascot / Woking / Guildford area on Sunday 19 December
- Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 19 December
- Buses replace trains between Templecombe and Axminster on Sunday 19 December
- Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 19 December
- Amended services between London Waterloo / Basingstoke and Yeovil Pen Mill / Exeter St Davids on Sunday 12 December
- Buses replace trains between Ascot and Alton / Guildford on Sunday 12 December
- Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 12 December
- Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Saturday 11 and Sunday 12 December
- Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 12 December
- Amended service between Barnes and Feltham on Saturday 11 and Sunday 12 December
- Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Saturday 4 and Sunday 5 December
- Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
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