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South Western Railway (SW)
Information last updated 14 October 2019 16:50
- Managing Director
- Andy Mellors
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London
SE1 8NZ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service in the Aldershot and Wokingham areas on Sunday 5 January
- Buses replace trains between Clapham Junction and Wimbledon / Surbiton / Kingston on Saturday 4 and Sunday 5 January
- Revised service between London Waterloo and Wimbledon until 11:00 on Sunday 29 December
- Buses replace trains between Clapham Junction and Wimbledon / Surbiton before 11:00 on Sunday 29 December
- Buses replace trains between Woking / Farnham and Haslemere from Saturday 28 to Monday 30 December
- A reduced train service to / from Guildford from Friday 27 to Monday 30 December
- Buses replace trains between Bournemouth and Poole on Saturday 7 and Sunday 8 December
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 8 December
- Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Sunday 8 December
- Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 22 December
- Buses replace trains between Staines and Woking / Aldershot / Reading on Sunday 22 December
- Buses replace trains between Bournemouth / Poole and Weymouth from 23:30 on Saturday 14 and all day on Sunday 15 December
- Buses replace trains between Southampton Central / Fareham and Portsmouth Harbour on Sunday 15 December
- Buses replace trains between Barnes and Feltham via Brentford on Sunday 15 December
- Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 8 December
- Buses replace trains between New Malden and Twickenham on Sunday 1 December
- Buses replace trains between Virginia Water and Aldershot / Reading on Saturday 30 November and Sunday 1 December
- No trains between Petersfield and Guildford on Saturday 30 November and Sunday 1 December
- Buses replace early morning trains between Reading and Basingstoke on Sunday 1 December
- Buses replace trains between Southampton Central and Bournemouth on Sunday 1 December
- Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
- Reduced service to / from London Waterloo on Sunday 24 November
- Amended late night South Western Railway service from Monday 25 to Thursday 28 November
- Buses replace trains between Ewell West and Effingham Junction / Dorking on Sunday 24 November
- Buses replace trains between Andover and Salisbury on Saturday 23 and Sunday 24 November
- Revised service through Guildford on Sunday 17 November
- Buses replace trains between Yeovil Junction and Exeter St Davids on Saturday 16 and Sunday 17 November
- Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 17 November
- Revised service through Southampton Central on Saturday 16 and Sunday 17 November
- Buses replace trains between Barnes and Hounslow / Teddington on Sunday 10 November
- Buses replace trains between Woking and Basingstoke on Saturday 9 and Sunday 10 November
- Amended South Western Railway service on Sunday 3 November
- Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 27 October
- No trains to, from or through Surbiton on Saturday 26 and Sunday 27 October
- Buses replace trains between Barnes and Staines via Hounslow on Sunday 27 October
- Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
- Buses replace trains between Axminster and Exeter St Davids on Saturday 26 and Sunday 27 October
- Buses replace trains between Westbury and Castle Cary / Taunton on Saturday 19 and Sunday 20 October
- Buses replace trains between Andover and Gillingham on Sunday 20 October
- Buses replace trains between Salisbury and Southampton Central on Saturday 19 and Sunday 20 October
- Buses replace trains between Aldershot and Guildford before 12:00 on Sunday 20 October
- Buses replace trains between Poole and Dorchester South on Sunday 20 October
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