South Western Railway (SW)

25/08/2020 13:01:12
https://www.southwesternrailway.com/

Information last updated 21 June 2021 02:25

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains in the Salisbury and Southampton area on Saturday 11 and Sunday 12 September
Buses replace trains between Haslemere / Guildford and Havant on Saturday 11 and Sunday 12 September
Buses replace trains between Richmond / Barnes and Hounslow / Teddington on Saturday 11 and Sunday 12 September
Amended services between London Waterloo and Weymouth / Poole on Sunday 12 September
Amended service between London Waterloo and Portsmouth Harbour / Portsmouth & Southsea on Saturday 11 and Sunday 12 September
Buses replace trains between Surbiton and Woking on Sunday 5 September
Buses replace trains between Clandon and Guildford on Sunday 5 September
Buses replace trains between Richmond and Hounslow / Teddington on Saturday 4 and Sunday 5 September
Buses replace trains between Guildford and Surbiton / Leatherhead on Sunday 29 August
Buses replace trains between Richmond and Hounslow / Teddington from Saturday 28 to Monday 30 August
Buses replace trains between Surbiton and Woking on Sunday 22 August
Buses replace trains between Richmond and Hounslow / Teddington on Sunday 22 August
Buses replace trains between Ascot and Aldershot on Sunday 8 August
Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Sunday 8 August
Buses replace trains between Epsom and Effingham Junction / Dorking on Saturday 7 and Sunday 8 August
Buses replace trains between Surbiton and Woking / Addlestone from Saturday 7 to Monday 9 August
No trains on routes via Ash Vale / Aldershot on Sunday 1 August
Buses replace trains in the Staines / Ascot area on Saturday 31 July and Sunday 1 August
Buses replace trains in the Staines / Ascot area on Sunday 25 July
Buses replace trains between Leatherhead and Dorking on Saturday 24 and Sunday 25 July
Buses replace trains between Teddington and Shepperton on Saturday 24 and Sunday 25 July
Buses replace trains in the Staines / Ascot area on Saturday 17 and Sunday 18 July
Buses replace trains between New Malden and Twickenham on Sunday 18 July
Buses replace trains between Worcester Park / Epsom and Effingham Junction / Dorking on Saturday 17 and Sunday 18 July
Buses replace trains between Eastleigh and Fareham on Sunday 11 July
Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September
Buses replace trains between Guildford and Leatherhead / Surbiton on Sunday 4 July
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 3 and Sunday 4 July
Amended late night / early morning service between Basingstoke and Eastleigh / Southampton Central from Monday 28 June to Friday 2 July
Buses replace trains between Eastleigh and Fareham on Sunday 27 June
Buses replace trains between Leatherhead and Dorking on Sunday 27 June