South Western Railway (SW)

25/06/2021 10:03:04 AM
https://www.southwesternrailway.com/

Information last updated 17 September 2021 18:00

Company Information

Managing Director
Claire Mann 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
03456000650
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Saturday 4 and Sunday 5 December
Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
Amended service via Woking / Basingstoke on Sunday 28 November
Buses replace trains between Reading / Woking / Ascot and Staines / Aldershot on Sunday 28 November
Amended service in the Southampton area on Sunday 28 November
Buses replace trains between Axminster and Exeter St Davids on Sunday 21 November
Buses replace trains between Aldershot and Ascot on Sunday 14 November
Amended services to / from London Waterloo on Sunday 21 November
Amended services in the Southampton area on Sunday 21 November
Buses replace trains between Guildford and Ascot / Haslemere on Saturday 20 and Sunday 21 November
Amended service between Bournemouth and Weymouth from Monday 22 to Friday 26 November
Buses replace trains between Wimbledon and Dorking / Chessington on Sunday 14 November
Amended South Western Railway services to / from London Waterloo on Sunday 14 November
Amended services in the Southampton area on Saturday 13 and Sunday 14 November
Buses replace trains in the Clapham Junction area on Sunday 7 November
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 7 November
Buses replace trains in the Staines area on Saturday 30 and Sunday 31 October
Amended service to / from Upper Halliford until Saturday 11 December
Buses replace trains in the Staines area on Saturday 23 and Sunday 24 October
Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
Buses replace trains between Southampton Airport Parkway and Bournemouth from Monday 1 to Friday 5 November
Buses replace trains between Exeter St Davids and Exmouth / Honiton on Saturday 30 and Sunday 31 October
Buses replace trains in the Basingstoke / Winchester area on Saturday 23 and Sunday 24 October
Buses replace trains in the Woking area on Saturday 16 and Sunday 17 October
Buses replace trains between New Malden and Twickenham on Sunday 17 October
Buses replace trains between Bracknell and Reading on Saturday 16 and Sunday 17 October
Buses replace trains between Barnes and Feltham / Twickenham on Saturday 16 and Sunday 17 October
Buses replace trains in the Woking area on Saturday 9 and Sunday 10 October
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 9 and Sunday 10 October
Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 3 October
Amended service between Basingstoke and Southampton / Salisbury on Sunday 3 October
Buses replace trains between Alton and Farnham on Saturday 2 and Sunday 3 October
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 2 and Sunday 3 October
Amended service through Basingstoke on Sunday 26 September
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 26 September
Buses replace trains between Staines and Windsor & Eton Riverside on Sunday 26 September
Buses replace trains between Basingstoke and Andover on Saturday 25 September
Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
CANCELLED: Engineering work between Bristol Temple Meads and Bath Spa on Saturday 18 and Sunday 19 September
Buses replace trains between Wareham and Weymouth on Saturday 18 and Sunday 19 September
Buses replace trains between Guildford and Petersfield on Saturday 18 and Sunday 19 September
Buses replace trains between Richmond / Virginia Water and Hounslow / Teddington / Woking on Saturday 18 and Sunday 19 September
Amended late night service between Basingstoke and Eastleigh from Monday 20 to Thursday 23 September