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South Western Railway (SW)
Information last updated 26 May 2022 16:26
- Managing Director
- Claire Mann
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 03456000650
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Surbiton / Leatherhead and Guildford on Saturday 13 and Sunday 14 August
- Buses replace trains between Barnes and Feltham / Twickenham from Saturday 13 to Tuesday 16 August
- Buses replace trains between Hounslow and Ascot / Woking / Windsor on Sunday 7 August
- Buses replace trains between Ascot and Aldershot on Sunday 7 August
- Buses replace trains between Worcester Park and Dorking / Effingham Junction on Saturday 6 and Sunday 7 August
- Buses replace trains between Leatherhead and Dorking on Sunday 31 July
- No trains to / from Ascot on Saturday 30 and Sunday 31 July
- Buses replace trains between Barnes and Twickenham / Feltham via Brentford on Saturday 23 and Sunday 24 July
- Buses replace evening / morning trains between Winchester and Southampton Central on Saturday 16 and Sunday 17 July
- Buses replace trains in the Staines area on Saturday 16 and Sunday 17 July
- Amended evening trains in the Basingstoke area from Monday 11 until Wednesday 13 July
- Buses replace trains between Farnham and Alton on Saturday 9 and Sunday 10 July
- Buses replace trains in the Staines area on Saturday 2 and Sunday 3 July
- Buses replace trains between Eastleigh and Fareham on Saturday 2 and Sunday 3 July
- Buses replace trains between Eastleigh and Fareham from Saturday 25 June to Friday 1 July
- Buses replace trains between Alton and Farnham on Saturday 25 and Sunday 26 June
- Buses replace trains between Guildford / Farnborough and Alton on Sunday 19 June
- Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 19 June
- Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 12 June
- Buses replace trains between Hounslow and Ascot / Windsor / Woking on Sunday 12 June
- Amended service to / from London Waterloo on Sunday 29 May
- Buses replace trains through Havant until 17:00 on Sunday 29 May
- Buses replace trains between Ascot and Aldershot on Saturday 28 and Sunday 29 May
- Buses replace trains through Leatherhead on Saturday 28 and Sunday 29 May
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