South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 06 December 2019 22:30

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Farnham and Alton on Sunday 23 February
No trains at Epsom on Sunday 23 February
No trains at Southampton Central on Sunday 23 February
Buses replace trains between Ascot and Aldershot Saturday 22 and Sunday 23 February
Buses replace trains between Woking and Basingstoke on Saturday 16 February
Buses replace trains between Ascot and Aldershot on Saturday 15 and Sunday 16 February
Reduced service to / from London Waterloo on Saturday 15 and Sunday 16 February
Buses replace trains between Yeovil Pen Mill and Weymouth from Saturday 15 to Friday 21 February
Buses replace trains to / from Basingstoke on Sunday 16 February
Buses replace trains Weybridge and Guildford / Basingstoke on Sunday 9 February
Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Saturday 8 and Sunday 9 February
Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 9 February
Amended evening trains between Basingstoke and Southampton Central from Monday 10 to Wednesday 12 February
Buses replace trains in the Clapham Junction / Surbiton area on Sunday 2 February
Buses replace trains between Raynes Park and Chessington South / Epsom on Saturday 1 and Sunday 2 February
Buses replace trains between Exeter Central and Exeter St Davids on Sunday 2 February
Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 1 and Sunday 2 February
Buses replace trains between Yeovil Pen Mill and Weymouth on Saturday 1 and Sunday 2 February
Buses replace trains in the Clapham Junction / Surbiton area on Saturday 25 and Sunday 26 January
Buses replace trains between Castle Cary / Yeovil Pen Mill and Weymouth on Saturday 25 and Sunday 26 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 25 and Sunday 26 January
Buses replace trains in the Clapham Junction / Surbiton area on Saturday 18 and Sunday 19 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 19 January
Buses replace trains in the Clapham Junction / Surbiton area on Saturday 11 and Sunday 12 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 12 January
Amended service in the Aldershot and Wokingham areas on Sunday 5 January
Buses replace trains between Clapham Junction and Wimbledon / Surbiton / Kingston on Saturday 4 and Sunday 5 January
Revised service between London Waterloo and Wimbledon until 11:00 on Sunday 29 December
Buses replace trains between Clapham Junction and Wimbledon / Surbiton before 11:00 on Sunday 29 December
Buses replace trains between Woking / Farnham and Haslemere from Saturday 28 to Monday 30 December
A reduced train service to / from Guildford from Friday 27 to Monday 30 December
Buses replace trains between Bournemouth and Poole on Saturday 7 and Sunday 8 December
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 8 December
Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Sunday 8 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 22 December
Buses replace trains between Staines and Woking / Aldershot / Reading on Sunday 22 December
Buses replace trains between Bournemouth / Poole and Weymouth from 23:30 on Saturday 14 and all day on Sunday 15 December
Buses replace trains between Southampton Central / Fareham and Portsmouth Harbour on Sunday 15 December
Buses replace trains between Barnes and Feltham via Brentford on Sunday 15 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 8 December