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South Western Railway (SW)
Information last updated 29 July 2020 12:00
- Managing Director
- Andy Mellors
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London
SE1 8NZ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains in the Southampton / Bournemouth area on Saturday 31 October & Sunday 1 November
- Buses replace trains in the Twickenham / Staines area on Saturday 31 October & Sunday 1 November
- Amended South Western Railway service between Woking and Guildford until 16:00 on Sunday 1 November
- Buses replace trains between Yeovil Junction and Exeter St Davids on Saturday 31 October & Sunday 1 November
- Buses replace late night trains between Basingstoke and Eastleigh / Southampton Central from Monday 19 to Thursday 22 October
- Buses replace late night trains between Basingstoke and Eastleigh / Southampton Central from Monday 7 to Thursday 10 September
- Buses replace trains between Honiton and Exeter St Davids from Sunday 25 to Friday 30 October
- Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
- Buses replace trains via Barnes / Richmond / Twickenham on Saturday 24 and Sunday 25 October
- Buses replace trains between Petersfield and Portsmouth Harbour on Sunday 25 October
- Buses replace trains between Surbiton and Effingham Junction via Oxshott on Sunday 25 October
- Buses replace trains between Wimbledon and Chessington South / Dorking on Sunday 18 October
- Buses replace trains between Barnes and Hounslow / Staines / Teddington on Saturday 17 and Sunday 18 October
- Buses replace trains between Reading / Aldershot and Guildford before 12:45 on Sunday 18 October
- Buses replace trains between Warminster / Gillingham and Andover / Romsey on Saturday 17 and Sunday 18 October
- Buses replace trains between Ascot and Aldershot on Sunday 11 October
- Buses replace trains between Petersfield and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 October
- Buses replace trains between Barnes and Hounslow / Teddington on Saturday 10 and Sunday 11 October
- Buses replace trains between Bournemouth and Poole on Saturday 3 and Sunday 4 October
- Buses replace trains between Barnes and Hounslow / Teddington on Saturday 3 and Sunday 4 October
- Buses replace trains between Guildford and Woking / Aldershot before 16:00 on Sunday 4 October
- No trains at Aldershot on Sunday 27 September
- Buses replace trains between Barnes and Hounslow / Teddington on Saturday 26 and Sunday 27 September
- Buses replace trains between Havant / Fratton and Portsmouth from 00:30 until 02:00 on Sunday 20 September
- Buses replace trains to / from Westbury on Saturday 3 and Sunday 4 October
- Buses replace trains between Bristol Temple Meads and Bath Spa on Saturday 26 and Sunday 27 September
- Buses replace trains between Winchester and Eastleigh on Saturday 26 and Sunday 27 September
- Buses replace trains between Barnes and Hounslow / Teddington on Saturday 19 and Sunday 20 September
- Buses replace trains between Ascot and Aldershot on Saturday 19 and Sunday 20 September
- Buses replace trains between Guildford and Petersfield on Saturday 12 and Sunday 13 September
- Buses replace trains between Epsom and Dorking / Effingham Junction on Saturday 12 and Sunday 13 September
- Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 12 and Sunday 13 September
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 6 September
- Buses replace trains between Ascot and Aldershot on Sunday 6 September
- Buses replace trains between Barnes and Teddington / Hounslow on Sunday 6 September
- Buses replace trains between Epsom and Dorking / Effingham Junction on Saturday 5 and Sunday 6 September
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 30 August
- No trains between Staines and Hounslow / Twickenham from Saturday 29 to Monday 31 August
- Buses replace trains between Leatherhead and Dorking on Saturday 22 and Sunday 23 August
- Buses replace trains in the Staines area on Saturday 22 and Sunday 23 August
- Buses replace trains between Teddington and Shepperton on Sunday 16 August
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