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South Western Railway (SW)
Information last updated 15 February 2021 10:18
- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Guildford and Leatherhead / Surbiton on Sunday 4 July
- Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 3 and Sunday 4 July
- Amended late night / early morning service through Basingstoke from Monday 28 June to Friday 2 July
- Buses replace trains between Eastleigh and Fareham on Sunday 27 June
- Buses replace trains between Leatherhead and Dorking on Sunday 27 June
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 20 June
- Amended services to / from London Waterloo on Sunday 20 June
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 20 June
- Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 20 June
- Buses replace trains between Teddington and Shepperton on Sunday 13 June
- Buses replace trains between Eastleigh and Fareham on Sunday 13 June
- Buses replace trains between Barnes and Feltham / Twickenham on Saturday 12 and Sunday 13 June
- Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 12 and Sunday 13 June
- Amended late night / early morning South Western Railways service through Salisbury on Saturday 12 and Sunday 13 June
- Buses replace trains between Guildford and Leatherhead / Surbiton on Sunday 6 June
- Buses replace trains between Teddington and Shepperton on Sunday 6 June
- Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 6 June
- Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 5 and Sunday 6 June
- Buses replace trains between Barnes and Feltham via Brentford on Saturday 5 and Sunday 6 June
- Buses replace trains between Worcester Park / Epsom and Dorking / Effingham Junction on Saturday 29 and Sunday 30 May
- Buses replace trains between Ascot and Aldershot / Guildford on Saturday 29 and Sunday 30 May
- Buses replace trains between Salisbury and Gillingham / Westbury on Sunday 30 May
- Buses replace trains to / from Portsmouth Harbour on Saturday 22 and Sunday 23 May
- No trains at Salisbury on Saturday 22 and Sunday 23 May
- Buses replace trains between New Malden and Twickenham on Sunday 16 May
- Amended service through Virginia Water on Saturday 15 and Sunday 16 May
- No trains at Guildford on Sunday 16 May
- Buses replace trains between Warminster / Gillingham and Salisbury on Saturday 15 and Sunday 16 May
- Buses replace trains between Eastleigh and Fareham on Sunday 9 May
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 9 May
- Amended service between Warminster / Gillingham and Salisbury on Saturday 8 and Sunday 9 May
- Buses replace trains between Barnes and Hounslow / Teddington on Saturday 8 and Sunday 9 May
- Buses replace trains between Virginia Water and Weybridge / Woking on Saturday 8 and Sunday 9 May
- Buses replace trains between Surbiton / Leatherhead and Guilford on Sunday 2 May
- Buses replace trains between Barnes and Twickenham / Feltham via Hounslow on Sunday 2 and Monday 3 May
- Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 2 and Monday 3 May
- Buses replace trains between Warminster / Gillingham and Salisbury from Saturday 1 to Monday 3 May
- No trains at Aldershot on Sunday 25 April
- Buses replace trains between Guildford and Haslemere / Petersfield on Saturday 24 and Sunday 25 April
- Buses replace trains between Southampton Central and Poole on Sunday 25 April
- Buses replace trains between Epsom and Effingham Junction / Dorking before 10:00 on Sunday 25 April
- Buses replace trains between Barnes and Twickenham via Hounslow on Saturday 24 and Sunday 25 April
- Buses replace trains between Reading and Wokingham on Saturday 24 and Sunday 25 April
- Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 24 and Sunday 25 April
- Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 18 April
- Amended service from / to London Waterloo on Saturday 17 and Sunday 18 April
- Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
- Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April
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