South Western Railway (SW)

25/08/2017 10:57:56
https://www.southwesternrailway.com/

Information last updated 21 August 2019 18:18

Company Information

Managing Director
Andy Mellors 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London

SE1 8NZ
Email address
customerrelations@swrailway.com  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
customerrelations@swrailway.com
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Barnes and Hounslow / Teddington on Sunday 10 November
Buses replace trains between Woking and Basingstoke on Saturday 9 and Sunday 10 November
Amended South Western Railway service on Sunday 3 November
Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 27 October
No trains to, from or through Surbiton on Saturday 26 and Sunday 27 October
Buses replace trains between Barnes and Staines via Hounslow on Sunday 27 October
Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
Buses replace trains between Axminster and Exeter St Davids on Saturday 26 and Sunday 27 October
Buses replace trains between Westbury and Castle Cary / Taunton on Saturday 19 and Sunday 20 October
Buses replace trains between Andover and Gillingham on Sunday 20 October
Buses replace trains between Salisbury and Southampton Central on Saturday 19 and Sunday 20 October
Buses replace trains between Aldershot and Guildford before 12:00 on Sunday 20 October
Buses replace trains between Poole and Dorchester South on Sunday 20 October
No trains to / from Feltham on Sunday 13 October
Buses replace trains between Yeovil Pen Mill / Yeovil Junction and Weymouth on Saturday 12 and Sunday 13 October
Buses replace trains between Reading / Woking and Winchester on Sunday 13 October
Buses replace trains between Woking and Basingstoke on Saturday 12 and Sunday 13 October
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 14 and Sunday 15 September
Buses replace trains between Hounslow and Windsor / Ascot / Weybridge on Saturday 5 and Sunday 6 October
Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
Buses replace trains Woking and Basingstoke on Saturday 5 and Sunday 6 October
Buses replace trains between Wimbledon and Chessington South / Epsom on Sunday 6 October
Buses replace trains between Salisbury and Southampton Central / Eastleigh on Sunday 29 September
Buses replace trains between Basingstoke / Guildford and Woking / Weybridge on Saturday 28 and Sunday 29 September
Buses replace trains to / from Chessington South on Saturday 28 September
Buses replace trains between Hounslow and Windsor / Ascot / Woking on Saturday 28 and Sunday 29 September
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 22 September
Buses replace trains between Andover and Salisbury on Sunday 22 September
Buses replace trains between Salisbury and Southampton Central / Eastleigh on Saturday 21 and Sunday 22 September
Buses replace trains between Wimbledon and Chessington South / Worcester Park on Saturday 21 and Sunday 22 September
Buses replace trains between New Malden and Twickenham on Sunday 22 September
Buses replace trains between Guildford and Havant / Shalford on Sunday 22 September
No South Western Railway trains to / from Wimbledon on Sunday 15 September
Buses replace trains between Blackwater and Reading on Sunday 15 September
Buses replace trains between Twickenham / Shepperton and New Malden on Sunday 8 September
Reduced services to / from London Waterloo on Saturday 7 and Sunday 8 September
Buses replace trains to and from Portsmouth Harbour on Sunday 8 September until 16:00
Amended late night / early morning South Western Railway service on Saturday 31 August and Sunday 1 September
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 1 September
No trains at Alton on Saturday 31 August and Sunday 1 September
Buses replace trains between Hounslow and Staines on Sunday 25 August