South Western Railway (SW)

25/08/2020 13:01:12
https://www.southwesternrailway.com/

Information last updated 15 February 2021 10:18

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
020 7401 7861
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Guildford and Leatherhead / Surbiton on Sunday 4 July
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 3 and Sunday 4 July
Amended late night / early morning service through Basingstoke from Monday 28 June to Friday 2 July
Buses replace trains between Eastleigh and Fareham on Sunday 27 June
Buses replace trains between Leatherhead and Dorking on Sunday 27 June
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 20 June
Amended services to / from London Waterloo on Sunday 20 June
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 20 June
Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 20 June
Buses replace trains between Teddington and Shepperton on Sunday 13 June
Buses replace trains between Eastleigh and Fareham on Sunday 13 June
Buses replace trains between Barnes and Feltham / Twickenham on Saturday 12 and Sunday 13 June
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 12 and Sunday 13 June
Amended late night / early morning South Western Railways service through Salisbury on Saturday 12 and Sunday 13 June
Buses replace trains between Guildford and Leatherhead / Surbiton on Sunday 6 June
Buses replace trains between Teddington and Shepperton on Sunday 6 June
Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 6 June
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 5 and Sunday 6 June
Buses replace trains between Barnes and Feltham via Brentford on Saturday 5 and Sunday 6 June
Buses replace trains between Worcester Park / Epsom and Dorking / Effingham Junction on Saturday 29 and Sunday 30 May
Buses replace trains between Ascot and Aldershot / Guildford on Saturday 29 and Sunday 30 May
Buses replace trains between Salisbury and Gillingham / Westbury on Sunday 30 May
Buses replace trains to / from Portsmouth Harbour on Saturday 22 and Sunday 23 May
No trains at Salisbury on Saturday 22 and Sunday 23 May
Buses replace trains between New Malden and Twickenham on Sunday 16 May
Amended service through Virginia Water on Saturday 15 and Sunday 16 May
No trains at Guildford on Sunday 16 May
Buses replace trains between Warminster / Gillingham and Salisbury on Saturday 15 and Sunday 16 May
Buses replace trains between Eastleigh and Fareham on Sunday 9 May
Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 9 May
Amended service between Warminster / Gillingham and Salisbury on Saturday 8 and Sunday 9 May
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 8 and Sunday 9 May
Buses replace trains between Virginia Water and Weybridge / Woking on Saturday 8 and Sunday 9 May
Buses replace trains between Surbiton / Leatherhead and Guilford on Sunday 2 May
Buses replace trains between Barnes and Twickenham / Feltham via Hounslow on Sunday 2 and Monday 3 May
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 2 and Monday 3 May
Buses replace trains between Warminster / Gillingham and Salisbury from Saturday 1 to Monday 3 May
No trains at Aldershot on Sunday 25 April
Buses replace trains between Guildford and Haslemere / Petersfield on Saturday 24 and Sunday 25 April
Buses replace trains between Southampton Central and Poole on Sunday 25 April
Buses replace trains between Epsom and Effingham Junction / Dorking before 10:00 on Sunday 25 April
Buses replace trains between Barnes and Twickenham via Hounslow on Saturday 24 and Sunday 25 April
Buses replace trains between Reading and Wokingham on Saturday 24 and Sunday 25 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 24 and Sunday 25 April
Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 18 April
Amended service from / to London Waterloo on Saturday 17 and Sunday 18 April
Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April