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South Western Railway (SW)
Information last updated 21 August 2019 18:18
- Managing Director
- Andy Mellors
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
Friars Bridge Court, 41-45 Blackfriars Road
London
SE1 8NZ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Barnes and Hounslow / Teddington on Sunday 10 November
- Buses replace trains between Woking and Basingstoke on Saturday 9 and Sunday 10 November
- Amended South Western Railway service on Sunday 3 November
- Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 27 October
- No trains to, from or through Surbiton on Saturday 26 and Sunday 27 October
- Buses replace trains between Barnes and Staines via Hounslow on Sunday 27 October
- Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
- Buses replace trains between Axminster and Exeter St Davids on Saturday 26 and Sunday 27 October
- Buses replace trains between Westbury and Castle Cary / Taunton on Saturday 19 and Sunday 20 October
- Buses replace trains between Andover and Gillingham on Sunday 20 October
- Buses replace trains between Salisbury and Southampton Central on Saturday 19 and Sunday 20 October
- Buses replace trains between Aldershot and Guildford before 12:00 on Sunday 20 October
- Buses replace trains between Poole and Dorchester South on Sunday 20 October
- No trains to / from Feltham on Sunday 13 October
- Buses replace trains between Yeovil Pen Mill / Yeovil Junction and Weymouth on Saturday 12 and Sunday 13 October
- Buses replace trains between Reading / Woking and Winchester on Sunday 13 October
- Buses replace trains between Woking and Basingstoke on Saturday 12 and Sunday 13 October
- Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 14 and Sunday 15 September
- Buses replace trains between Hounslow and Windsor / Ascot / Weybridge on Saturday 5 and Sunday 6 October
- Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
- Buses replace trains Woking and Basingstoke on Saturday 5 and Sunday 6 October
- Buses replace trains between Wimbledon and Chessington South / Epsom on Sunday 6 October
- Buses replace trains between Salisbury and Southampton Central / Eastleigh on Sunday 29 September
- Buses replace trains between Basingstoke / Guildford and Woking / Weybridge on Saturday 28 and Sunday 29 September
- Buses replace trains to / from Chessington South on Saturday 28 September
- Buses replace trains between Hounslow and Windsor / Ascot / Woking on Saturday 28 and Sunday 29 September
- Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 22 September
- Buses replace trains between Andover and Salisbury on Sunday 22 September
- Buses replace trains between Salisbury and Southampton Central / Eastleigh on Saturday 21 and Sunday 22 September
- Buses replace trains between Wimbledon and Chessington South / Worcester Park on Saturday 21 and Sunday 22 September
- Buses replace trains between New Malden and Twickenham on Sunday 22 September
- Buses replace trains between Guildford and Havant / Shalford on Sunday 22 September
- No South Western Railway trains to / from Wimbledon on Sunday 15 September
- Buses replace trains between Blackwater and Reading on Sunday 15 September
- Buses replace trains between Twickenham / Shepperton and New Malden on Sunday 8 September
- Reduced services to / from London Waterloo on Saturday 7 and Sunday 8 September
- Buses replace trains to and from Portsmouth Harbour on Sunday 8 September until 16:00
- Amended late night / early morning South Western Railway service on Saturday 31 August and Sunday 1 September
- Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Sunday 1 September
- No trains at Alton on Saturday 31 August and Sunday 1 September
- Buses replace trains between Hounslow and Staines on Sunday 25 August
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