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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603675243
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- [email protected]
- Contact note
-
All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Address
-
Customer Contact Centre
Stansted Express
Norwich Station
NR1 1EF - Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday - 09:30 - 16:30
- Lost Property
- Phone
- 03456007245
- Address
-
Platform 10
London Liverpool Street Station
Bishopsgate
EC2M 7PY - Email address
- [email protected]
- Assisted Travel
- Phone
- 08000282878
- Textphone number
- - (For customers with hearing impairments)
Ticketing & Fares
- Telesales
-
- Phone
- 03456007245
- Address
-
- Web address
- https://www.stanstedexpress.com/tickets-fares
- Contact note
-
Opening hours - Monday to Sunday 08:00 - 22:00
- Group Travel
- Phone
- Web address
- www.stanstedexpress.com/tickets-fares/group-travel
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended early morning / late night trains via Tottenham Hale from Monday 18 to Friday 22 October
- No trains via Tottenham Hale before 08:15 on Sunday 17 October
- No trains via Tottenham Hale on Sunday 3 October
- Buses replace trains to / from Stansted Airport until 09:10 on Sunday 5 September
- Buses replace trains between Cheshunt and Hertford East / Bishops Stortford before 09:00 on Sunday 22 August
- Amended service via Seven Sisters on Sunday 15 August
- No late night / early morning trains via Seven Sisters from Monday 9 to Friday 13 August
- Amended services in the Tottenham Hale area on Sunday 8 and early in the morning on Monday 9 August
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