Stations & on train
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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603675243
- Address
-
11th Floor
1 Stratford Place, Montfitchet Road
London
E20 1EJ - Email address
- [email protected]
- Contact note
-
All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Address
-
Customer Contact Centre
Stansted Express
Norwich Station
NR1 1EF - Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday - 09:30 - 16:30
- Lost Property
- Phone
- 03456007245
- Address
-
Platform 10
London Liverpool Street Station
Bishopsgate
EC2M 7PY - Email address
- [email protected]
- Assisted Travel
- Phone
- 08000282878
- Textphone number
- - (For customers with hearing impairments)
Ticketing & Fares
- Telesales
-
- Phone
- 03456007245
- Address
-
- Web address
- https://www.stanstedexpress.com/tickets-fares
- Contact note
-
Opening hours - Monday to Sunday 08:00 - 22:00
- Group Travel
- Phone
- Web address
- www.stanstedexpress.com/tickets-fares/group-travel
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No late night / early morning services at Tottenham Hale from Monday 8 to Friday 12 August
- Buses replace morning trains between Broxbourne and Stansted Airport / Audley End on Sunday 17 July
- No evening / morning Greater Anglia trains via Seven Sisters from Monday 11 to Friday 15 July
- Amended services between London Liverpool Street / Stratford and Cheshunt on Sunday 10 July
- No Greater Anglia / Stansted Express services via Seven Sisters on Sunday 3 July
- Buses replace morning trains between Waltham Cross and Hertford East / Bishops Stortford on Sunday 26 June
- Amended services via Seven Sisters from Saturday 25 until 05:00 on Monday 27 June
- No Greater Anglia services via Seven Sisters from Saturday 18 until early morning on Monday 20 June
- Amended services via Seven Sisters from Saturday 11 to Monday 13 June
- Buses replace trains between Waltham Cross and Hertford East / Stansted Airport on Saturday 11 and Sunday 12 June
- Amended early morning services between Tottenham Hale and London Liverpool Street on Sunday 29 May
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