South Western Railway (SW)

25/06/2021 10:03:04 AM
https://www.southwesternrailway.com/

Information last updated 26 May 2022 16:26

Company Information

Managing Director
Claire Mann 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
03456000650
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Surbiton / Leatherhead and Guildford on Saturday 13 and Sunday 14 August
Buses replace trains between Barnes and Feltham / Twickenham from Saturday 13 to Tuesday 16 August
Buses replace trains between Hounslow and Ascot / Woking / Windsor on Sunday 7 August
Buses replace trains between Ascot and Aldershot on Sunday 7 August
Buses replace trains between Worcester Park and Dorking / Effingham Junction on Saturday 6 and Sunday 7 August
Buses replace trains between Leatherhead and Dorking on Sunday 31 July
No trains to / from Ascot on Saturday 30 and Sunday 31 July
Buses replace trains between Barnes and Twickenham / Feltham via Brentford on Saturday 23 and Sunday 24 July
Buses replace evening / morning trains between Winchester and Southampton Central on Saturday 16 and Sunday 17 July
Buses replace trains in the Staines area on Saturday 16 and Sunday 17 July
Amended evening trains in the Basingstoke area from Monday 11 until Wednesday 13 July
Buses replace trains between Farnham and Alton on Saturday 9 and Sunday 10 July
Buses replace trains in the Staines area on Saturday 2 and Sunday 3 July
Buses replace trains between Eastleigh and Fareham on Saturday 2 and Sunday 3 July
Buses replace trains between Eastleigh and Fareham from Saturday 25 June to Friday 1 July
Buses replace trains between Alton and Farnham on Saturday 25 and Sunday 26 June
Buses replace trains between Guildford / Farnborough and Alton on Sunday 19 June
Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 19 June
Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 12 June
Buses replace trains between Hounslow and Ascot / Windsor / Woking on Sunday 12 June
Amended service to / from London Waterloo on Sunday 29 May
Buses replace trains through Havant until 17:00 on Sunday 29 May
Buses replace trains between Ascot and Aldershot on Saturday 28 and Sunday 29 May
Buses replace trains through Leatherhead on Saturday 28 and Sunday 29 May