South Western Railway (SW)

25/06/2021 10:03:04 AM
https://www.southwesternrailway.com/

Information last updated 22 October 2021 18:08

Company Information

Managing Director
Claire Mann 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
03456000650
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
No trains between Portsmouth & Southsea and Portsmouth Harbour from Saturday 15 until Saturday 22 January
Buses replace trains between Reading and Bracknell / Guildford on Sunday 9 January
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 9 January
Amended service through Woking on Saturday 8 and Sunday 9 January
Buses replace trains between Salisbury and Southampton Central on Saturday 8 and Sunday 9 January
Amended trains in the Winchester / Southampton / Bournemouth area on Saturday 1 and Sunday 2 January
Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 2 January
No trains at Vauxhall from Wednesday 29 to Friday 31 December
Amended service through Woking on Monday 27 and Tuesday 28 December
Buses replace trains in the Ascot / Woking / Guildford area on Sunday 19 December
Buses replace trains between Barnes and Feltham / Twickenham via Brentford on Sunday 19 December
Buses replace trains between Templecombe and Axminster on Sunday 19 December
Buses replace trains between Southampton Central and Portsmouth Harbour on Sunday 19 December
Amended services between London Waterloo / Basingstoke and Yeovil Pen Mill / Exeter St Davids on Sunday 12 December
Buses replace trains between Ascot and Alton / Guildford on Sunday 12 December
Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 12 December
Amended service between Southampton Central / Eastleigh and Portsmouth Harbour on Saturday 11 and Sunday 12 December
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 11 and Sunday 12 December
Amended service between Barnes and Feltham on Saturday 11 and Sunday 12 December
Buses replace trains between Clapham Junction and Twickenham / Kew Bridge on Saturday 4 and Sunday 5 December
Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
Amended service via Woking / Basingstoke on Sunday 28 November
Buses replace trains between Reading / Woking / Ascot and Staines / Aldershot on Sunday 28 November
Amended service in the Southampton area on Sunday 28 November
Buses replace trains between Axminster and Exeter St Davids on Sunday 21 November
Buses replace trains between Guildford and Ascot on Sunday 14 November
Amended services to / from London Waterloo on Sunday 21 November
Amended services in the Southampton area on Sunday 21 November
Buses replace trains between Guildford and Ascot / Haslemere on Saturday 20 and Sunday 21 November
Amended service between Bournemouth and Weymouth from Monday 22 to Friday 26 November
Buses replace trains between Wimbledon and Dorking / Chessington on Sunday 14 November
Amended South Western Railway services to / from London Waterloo on Sunday 14 November
Amended services in the Southampton area on Saturday 13 and Sunday 14 November
Buses replace trains in the Clapham Junction area on Sunday 7 November
Buses replace trains between Reading and Basingstoke on Sunday 7 November
Buses replace trains in the Staines area on Saturday 30 and Sunday 31 October
Amended service to / from Upper Halliford until Saturday 11 December
Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
Buses replace trains between Southampton Airport Parkway and Bournemouth from Monday 1 to Friday 5 November
Buses replace trains between Exeter St Davids and Exmouth / Honiton on Saturday 30 and Sunday 31 October