South Western Railway (SW)

25/06/2021 10:03:04 AM
https://www.southwesternrailway.com/

Information last updated 26 July 2021 12:49

Company Information

Managing Director
Claire Mann 
Head Office
 
Phone
03456000650 
Fax
020 7620 5177 
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Lost Property
 
Phone
03456000650
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Sunday - 06:00 - 22:00

Ticketing & Fares

Telesales

Select Option 2

Phone
03456000650
Address



Contact note

Opening hours

Monday to Sunday - 06:00 - 22:00

Group Travel
 
Phone
02380213699
Address
Group Travel Office
2nd Floor
Overline House
SO15 1GW
Contact note

Opening hours

Monday to Friday - 08:30 - 17:30

Business Travel
 
Phone
02380213698
Textphone number
08006920792 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains in the Woking area on Saturday 9 and Sunday 10 October
Buses replace trains between Barnes and Hounslow / Teddington on Saturday 9 and Sunday 10 October
Buses replace trains between Leatherhead / Surbiton and Guildford on Sunday 3 October
Amended service between Basingstoke and Southampton on Sunday 3 October
Buses replace trains between Alton and Farnham on Saturday 2 and Sunday 3 October
Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 2 and Sunday 3 October
Amended service through Basingstoke on Sunday 26 September
Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 26 September
Buses replace trains between Staines and Windsor & Eton Riverside on Sunday 26 September
Buses replace trains between Basingstoke and Andover on Saturday 25 September
Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
Buses replace trains between Bristol Temple Meads and Bath Spa on Saturday 18 and Sunday 19 September
Buses replace trains between Wareham and Weymouth on Saturday 18 and Sunday 19 September
Buses replace trains between Guildford and Petersfield on Saturday 18 and Sunday 19 September
Buses replace trains between Richmond / Virginia Water and Hounslow / Teddington / Woking on Saturday 18 and Sunday 19 September
Amended late night service between Basingstoke and Eastleigh from Monday 20 to Thursday 23 September
Buses replace trains in the Salisbury and Southampton area on Saturday 11 and Sunday 12 September
Buses replace trains between Haslemere / Guildford and Havant on Saturday 11 and Sunday 12 September
Buses replace trains between Richmond / Barnes and Hounslow / Teddington on Saturday 11 and Sunday 12 September
Amended services between London Waterloo and Weymouth / Poole on Sunday 12 September
Amended service between London Waterloo and Portsmouth Harbour / Portsmouth & Southsea on Saturday 11 and Sunday 12 September
Buses replace trains between Surbiton and Woking on Sunday 5 September
Buses replace trains between Clandon and Guildford on Sunday 5 September
Buses replace trains between Richmond and Hounslow / Teddington on Saturday 4 and Sunday 5 September
Buses replace trains between Guildford and Surbiton / Leatherhead on Sunday 29 August
Buses replace trains between Richmond and Hounslow / Teddington from Saturday 28 to Monday 30 August
Buses replace trains between Surbiton and Woking on Sunday 22 August
Buses replace trains between Richmond and Hounslow / Teddington on Sunday 22 August
Buses replace trains between Ascot and Aldershot on Sunday 8 August
Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Sunday 8 August
Buses replace trains between Epsom and Effingham Junction / Dorking on Saturday 7 and Sunday 8 August
Buses replace trains between Surbiton and Woking / Addlestone from Saturday 7 to Monday 9 August
No trains on routes via Ash Vale / Aldershot on Sunday 1 August
Buses replace trains in the Staines / Ascot area on Saturday 31 July and Sunday 1 August
Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September