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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- [email protected]
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Thameslink services in the Coulsdon South / East Croydon area on Saturday 8 and Sunday 9 May
- No early morning Thameslink services to / from Sutton from Tuesday 11 to Friday 14 May
- Buses replace late night / early morning trains between Dartford and Strood / Gillingham from Monday 10 to Friday 14 May
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 11 to Friday 14 May
- Buses replace late night / early morning trains in the Stevenage / Hitchin area from Monday 10 to Friday 14 May
- No trains between London Kings Cross / Moorgate and New Barnet / Hertford North before 08:45 on Sunday 9 May
- Amended Thameslink services between Luton and London St Pancras International on Sunday 9 May
- Buses replace trains via Greenwich / Woolwich Arsenal on Sunday 30 and Monday 31 May
- Buses replace early morning trains between Gravesend and Gillingham from Wednesday 5 to Friday 7 May
- Amended overnight service between Purley and Three Bridges from Monday 3 to Friday 7 May
- No trains to and from London Kings Cross and Moorgate until 08:45 on Sunday 2 May
- No trains at Gravesend / Strood on Sunday 23 May
- No southbound trains at Arlesey each night from 23:00 from Monday 26 to Thursday 29 April
- Amended late night service between Sutton and St Albans from Monday 26 to Thursday 29 April
- Amended service between Bedford and London St Pancras International until 08:45 on Sunday 25 April
- Reduced service between West Hampstead and Bedford from 22:00 on Saturday 24 April
- No direct Thameslink trains between Horsham and London before 08:30 and after 22:15 on Saturday 24 April
- Buses replace trains between Ely / Cambridge and Letchworth Garden City until 07:00 on Saturday 24 April
- No trains via London Blackfriars from 01:00 until 07:00 on Saturday 24 April
- Buses replace trains between Three Bridges and Horsham / Barnham / Littlehampton on Sunday 25 April
- Alterations to services via Rochester on Sunday 9 May
- Buses replace late night / early morning services between Gravesend and Gillingham from Monday 19 to Thursday 22 April
- Amended 22:54 Luton to Sutton service from Monday 19 to Thursday 22 April
- Buses replace trains between Bromley South and Sevenoaks via Bat & Ball on Sunday 18 April
- Buses replace trains between Royston and Cambridge on Sunday 18 April
- Amended service between London St Pancras International and London Bridge / Sutton / West Hampstead Thameslink on Sunday 18 April
- Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 18 April
- Amended late night / early morning Thameslink service between London St Pancras International and Bedford on Saturday 17 and Sunday 18 April
- Reduced service between Kentish Town and Luton on Saturday 17 April
- Amended late night / early morning services between London Kings Cross and Peterborough / Cambridge on Friday 23 and Saturday 24 April
- Amended evening Thameslink services to Sutton from Monday 12 to Thursday 15 April
- CANCELLED: Buses replace late night / early morning trains to / from Arlesey on Monday 12 and Tuesday 13 April
- Buses replace early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Tuesday 13 to Friday 16 April
- Amended service between Gatwick Airport and Brighton on Sunday 11 April
- No Thameslink services to / from / via London Bridge after 09:00 on Sunday 11 April
- Amended Thameslink services to / from Wimbledon on Sunday 11 April
- Amended services to / from London Kings Cross on Sunday 11 April
- Amended services between Slade Green and Gravesend on Saturday 10 and Sunday 11 April
- No trains between Luton and London St Pancras International on Saturday 29 and Sunday 30 May
- Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
- Buses replace trains between Rochester and Rainham on Sunday 2 May
- Amended service between London St Pancras International and Luton on Saturday 22 and Sunday 23 May
- Buses replace late night / early morning trains between Dartford and Gillingham / Rainham on Monday 29 and Tuesday 30 March
- Amended services between Luton and London St Pancras International from Saturday 1 May until Monday 3 May
- Amended services between Luton and London St Pancras International on Sunday 11 April
- Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
- Major improvement work is taking place at London Kings Cross until Sunday 6 June
- Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
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