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- Thameslink
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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Bedford and London St Pancras International until 09:30 on Sunday 24 January
- Buses replace overnight trains between Alexandra Palace and Stevenage from Monday 22 to Thursday 25 Februayr
- Reduced train service between Dartford and Rainham on Sunday 21 February
- Buses replace trains between Bromley South and Orpington until 08:30 Sunday 21 February
- Amended services between Luton and London St Panrcas International on Sunday 11 April
- No overnight trains at Arlesey from Monday 1 to Thursday 4 March
- Buses replace trains between Bedford and Luton until 08:05 Sunday 28 February
- Buses replace trains between Bromley South and Sevenoaks via Otford until 14:00 Sunday 28 February
- Amended trains between London Blackfriars and Sutton on Sunday 28 February
- No trains between Hitchin and Peterborough from 23:50 Saturday 27 to 04:00 Sunday 28 February
- Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
- Amended early morning service between Kentish Town and London Blackfriars / Sutton from Tuesday 2 until Friday 5 February
- No trains at Earlswood and Salfords from approximately 23:40 each night from Monday 1 until Thursday 4 February
- Amended 22:18 Luton to Gillingham service from Monday 15 to Thursday 18 February
- No trains at Arlesey each night from approximately 23:00 from Monday 1 until Thursday 4 February
- Buses replace late night / early morning trains between Three Bridges and Brighton / Worthing / Eastbourne from Monday 15 to Friday 19 February
- Amended 05:46 Sutton to St Albans service from Tuesday 16 to Friday 19 February
- Amended 05:15 West Hampstead Thameslink to Rainham service from Tuesday 16 to Friday 19 February
- Amended 22:54 Luton to Herne Hull / Sutton service from Tuesday 16 to Friday 19 February
- Buses replace early morning trains between Stevenage and Royston / Cambridge from Tuesday 16 to Friday 19 February
- Amended trains between Bromley South / Chislehurst and Sevenoaks on Sunday 14 February
- Buses replace trains between Stevenage and Letchworth Garden City until 08:20 on Sunday 31 January
- Amended trains between Deptford and Dartford on Sunday 14 February
- Amended evening / morning trains between Luton and Bedford on Saturday 13 and Sunday 14 February
- Buses replace trains between Plumstead and Dartford on Saturday 30 and Sunday 31 January
- Amended Thameslink service through Gatwick Airport on Saturday 30 and Sunday 31 January
- Buses replace early morning trains between Gravesend and Gillingham from Tuesday 9 to Friday 12 February
- Amended service between London Bridge and Horsham on Sunday 7 February
- Buses replace trains between Hitchin and Peterborough on Sunday 7 and start of service Monday 8 February
- Amended 01:24 Dartford to Gillingham service on Sunday 7 February
- Amended early morning trains from / to Bedford on Sunday 7 February
- Amended service through Dartford on Saturday 6 and Sunday 7 February
- Amended trains between Luton and London St Pancras International on Sunday 21 March
- No trains via Mitcham Junction on Sunday 7 February
- Amended service at Redhill until 08:20 on Sunday 31 January
- Buses replace early morning trains between Gravesend and Gillingham from Tuesday 26 to Friday 29 January
- Amended evening Thameslink services to / from Sutton from Monday 25 to Thursday 28 January
- Amended evening / morning services between Norwood Junction and Purley from Monday 25 to Thursday 28 January
- Amended 03:24 Peterborough to London Kings Cross service on Monday 25 January
- No Thameslink trains between London St Pancras and Sutton / London Bridge on Sunday 24 January
- Amended late night trains between London St Pancras and West Hampstead Thameslink on Saturday 23 January
- Buses replace trains between Barnehurst / Plumstead and Dartford on Saturday 23 and Sunday 24 January
- Amended train times between Purley and Gatwick Airport on Sunday 24 January
- Engineering work at London Kings Cross from Friday 26 February to Sunday 6 June
- Buses replace late night services between Three Bridges and Brighton each night from Tuesday 19 until Friday 22 January
- Amended overnight service between London and Stevenage from Monday 18 until Friday 22 January
- No trains at Redhill on Sunday 28 February
- Major engineering work at London Kings Cross from Friday 26 to Sunday 28 February
- Amended trains between Stevenage and London Kings Cross on Sunday 21 February
- Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
- Amended services between Peterborough and London Kings Cross on Sunday 14 February
- Amended services to / from London Kings Cross on Sunday 7 February
- Major engineering work at London Kings Cross on Saturday 30 and Sunday 31 January
- Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
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