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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- [email protected]
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night / early morning trains between Gravesend and Gillingham from Monday 8 to Friday 12 August
- No Thameslink trains to / from London Victoria on Sunday 7 August
- Buses replace early morning trains between Three Bridges and Brighton on Saturday 6 August
- Amended evening services in the Redhill area from Monday 8 to Thursday 11 August
- Buses replace evening / morning trains between Gravesend and Gillingham / Rainham from Monday 25 to Friday 29 July
- Amended 23:22 Sevenoaks to London Blackfriars service from Monday 25 to Thursday 28 July
- No evening trains between Streatham and Sutton via Wimbledon from Monday 25 to Thursday 28 July
- Buses replace morning trains between Stevenage and Royston / Peterborough on Sunday 24 July
- No early morning trains to / from London Kings Cross on Sunday 24 July
- Buses replace early morning Thameslink services between Plumstead / Dartford and Strood / Gillingham on Sunday 24 July
- Amended 06:46 Orpington to London Victoria service on Sunday 24 July
- Buses replace morning trains between Bedford and St Albans on Sunday 24 July
- Amended morning services between Redhill and Gatwick Airport / Brighton on Sunday 24 July
- Amended late night / early morning services between London Blackfriars and Herne Hill from Monday 18 to Friday 22 July
- Buses replace late night / early morning trains between Alexandra Palace and Welwyn Garden City from Monday 18 to Friday 22 July
- Amended early morning Thameslink services at London Bridge on Sunday 17 July
- Amended Thameslink services between Three Bridges and Gatwick airport on Sunday 17 July
- Buses replace early morning trains between Harpenden / Luton and Bedford on Sunday 17 July
- Amended 23:43 Bedford to Brighton service on Friday 5 August
- Amended 23:46 London Blackfriars to Sevenoaks service from Monday 1 to Thursday 4 August
- No late night / early morning services between London Blackfriars and Sutton via Wimbledon from Monday 1 to Friday 5 August
- Amended late night / early morning Thameslink services between Three Bridges and Earlswood from Monday 1 to Friday 5 August
- Buses replace late night / early morning services between Brighton and Haywards Heath / Three Bridges on Sunday 31 July and Monday 1 August
- No late night / early morning services at Hadley Wood / Welham Green / Hatfield on Sunday 31 July and Monday 1 August
- No Thameslink services between London Blackfriars and Sutton via Wimbledon on Sunday 31 July
- Buses replace early morning trains between Three Bridges and Brighton on Sunday 31 July
- Buses replace late night / early morning trains between Bedford and Luton on Saturday 30 and Sunday 31 July
- Buses replace trains between Tulse Hill and Sutton via Streatham Common on Sunday 3 July
- No early morning services between London Kings Cross and Alexandra Palace on Sunday 10 July
- Buses replace early morning trains between Rochester and Gillingham on Wednesday 13 July
- Buses replace late night / early morning trains between Purley and Horley from Monday 11 to Friday 15 July
- Buses replace early morning trains between Hitchin and Biggleswade on Monday 11 and Tuesday 12 July
- Amended 04:12 Brighton to Bedford service on Monday 11 July
- Buses replace trains between Otford and Sevenoaks on Sunday 10 July
- Buses replace early morning trains between Rainham and Rochester / Gravesend on Sunday 10 July
- Buses replace early morning trains between Harpenden and Luton / Bedford on Sunday 10 July
- Buses replace trains between Haywards Heath and Brighton on Sunday 10 July
- Amended 23:16 and 23:46 Sutton to Luton services on Saturday 9 July
- Buses replace trains between New Cross Gate and West Croydon on Sunday 24 July
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 5 to Friday 8 July
- No late night / early morning services between Herne Hill / Elephant & Castle and Sutton from Monday 4 to Friday 8 July
- Buses replace late night / early morning trains between Dartford and Gillingham / Rainham from Monday 4 to Friday 8 July
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 4 to Friday 8 July
- Buses replace early morning trains between Royston and Cambridge on Sunday 3 July
- Buses replace early morning trains between Welwyn Garden City / Gordon Hill and Finsbury Park / London Kings Cross on Sunday 3 July
- Buses replace trains between Luton and West Hampstead Thameslink on Saturday 2 and Sunday 3 July
- Buses replace trains between Lewisham and Dartford on Sunday 17 July
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