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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Dartford and Gillingham / Rainham from Monday 22 to Wednesday 24 July
- Amended trains in the Redhill area from Monday 22 to Friday 26 July
- Amended 05:30 Sevenoaks to London Blackfriars from Tuesday 6 to Friday 9 August
- Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 23 to Friday 26 July
- Buses replace Thameslink trains between Haywards Heath and Brighton from 22:45 on Friday 19 July
- Buses replace trains between Haywards Heath and Brighton until 06:30 on Sunday 21 July
- Amended Thameslink service between East Croydon and Horsham / Brighton from 20:45 on Sunday 14 July
- Amended overnight trains between Gatwick Airport and Three Bridges on Sunday 21 and Monday 22 July
- Amended service between Horsham and London Bridge on Sunday 14 July
- Amended Thameslink service between London Victoria and Orpington / Sevenoaks on Sunday 14 July until 09:15
- No trains to / from London Kings Cross before 09:00 on Sunday 21 July
- Buses replace trains between Bedford and Luton from 22:45 Saturday 13 until 09:15 on Sunday 14 July
- Amended trains between East Grinstead and Gatwick Airport / Oxted on Sunday 21 July
- Reduced Thameslink service on Monday 27 May
- Buses replace early morning and late night trains between Three Bridges and Brighton on Sunday 28 July
- Buses replace early morning trains between Purley and Horley until 06:15 Sunday 28 July
- Buses replace trains between Stevenage and Peterborough / Letchworth Garden City until 08:30 Sunday 28 July
- No trains between London Kings Cross and Finsbury Park until 09:00 Sunday 28 July
- No Thameslink trains between St Albans and Sutton until 09:00 Sunday 28 July
- No trains at London Cannon Street and buses replace trains between Lewisham and Charlton on Saturday 10 and Sunday 11 August
- No Thameslink trains between Redhill and Horley via Salfords on Sunday 30 June
- Buses replace trains between Tulse Hill and Sutton via Mitcham Junction on Sunday 30 June
- Amended 22:54 Luton to Sutton service from Monday 17 to Thursday 20 June
- Buses replace trains between Brighton and Three Bridges / Lewes until 08:45 on Sunday 30 June
- Buses replace evening / morning trains between Luton and Bedford on Saturday 29 and Sunday 30 June
- Buses replace trains between Luton and Bedford until 08:15 on Sunday 7 July
- No Great Northern / Thameslink trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 7 July
- Buses replace Thameslink trains between London Blackfriars and Bromley South until 08:45 on Sunday 7 July
- Buses replace overnight / early morning trains between Stevenage and Cambridge from Monday 8 to Thursday 11 July
- Amended midweek overnight / early morning Thameslink service from Tuesday 9 to Friday 12 July
- Buses replace trains between Three Bridges / Haywards Heath and Brighton / Eastbourne until 08:15 on Sunday 7 July
- Amended services at London St Pancras International on Sunday 28 July
- No Thameslink service at London Bridge on Sunday 16 June
- Buses replace Thameslink services via Redhill from 00:45 until 06:15 on Sunday 23 June
- No trains to / from London Cannon Street and buses replace trains between Lewisham and Dartford via Woolwich on Sunday 21 July
- Buses replace early morning trains between Three Bridges and Brighton on Friday 14 June
- No trains between Finsbury Park and London Kings Cross before 08:45 on Sunday 9 June
- Buses replace trains between Hitchin and Peterborough until 08:45 on Sunday 9 June
- Amended late night trains between London Blackfriars and Sevenoaks from Monday 24 to Thursday 27 June
- Amended 22:54 Luton to Sutton service from Monday 24 to Friday 27 June
- Amended late night / early morning trains in the St Albans area from Monday 24 to Friday 28 June
- Amended services between London Kings Cross / Moorgate and Stevenage until 09:45 on Sunday 23 June
- No trains at Sutton on Sunday 23 June
- Changes to early morning services between Gatwick Airport and Purley on Sunday 16 June
- Buses replace trains between Welwyn Garden City / Letchworth and Peterborough until 07:30 on Sunday 16 June
- Buses replace trains between Bromley South and Sevenoaks via Bat & Ball on Sunday 16 June
- Major Improvement Works at London Kings Cross on Saturday 13 and Sunday 14 July
- Amended early morning service between London Victoria and Gillingham / Canterbury East on Sunday 7 July
- No trains between Denmark Hill and Bromley South on Saturday 29 and Sunday 30 June
- Amended late night / early morning Thameslink service on Monday 3 and Tuesday 4 June
- Buses replace trains between Bedford and Luton until 08:15 on Sunday 2 June
- Buses replace trains between Alexandra Palace and Gordon Hill / Stevenage / New Barnet until 08:45 on Sunday 2 June
- Amended late night midweek service through Mitcham Junction from 23:15 on Monday 3 until Thursday 6 June
- Major improvement work between Three Bridges and Brighton / Lewes / Hove on Sunday 2 June
- No overnight Thameslink trains at Redhill from Monday 10 to Thursday 13 June
- No trains via Woolwich on Sunday 23 June
- Buses replace overnight / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 10 to Thursday 13 June
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 11 to Friday 14 June
- CANCELLED Engineering work at Arlesey from 22:25 Sunday 9 to 05:15 Monday 10 June
- No trains between Nunhead and Shortlands on Saturday 22 and Sunday 23 June
- No trains at Bedford on Saturday 22 and Sunday 23 June
- Amended Thameslink services at London St Pancras International today
- Buses replace trains between Lewisham and Dartford via Woolwich Arsenal on Sunday 16 June
- Reduced service at Bedford from Saturday 15 until 03:00 on Monday 17 June
- Amended services at London St Pancras International on Sunday 9 June
- Amended service between London Bridge and Dartford via Charlton on Sunday 9 June
- No trains at Redhill from 23:45 on Saturday 8 and all day Sunday 9 June
- Buses replace trains between Slade Green / Sidcup and Dartford / Gravesend on Sunday 2 June
- We are awaiting further details of how Thameslink are affected by engineering work on this date
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