Thameslink (TL)

30/03/2021 11:32:34
http://www.thameslinkrailway.com

Information last updated 30 March 2021 12:32

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
[email protected]  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
[email protected]
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
[email protected]
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended Thameslink services in the Coulsdon South / East Croydon area on Saturday 8 and Sunday 9 May
No early morning Thameslink services to / from Sutton from Tuesday 11 to Friday 14 May
Buses replace late night / early morning trains between Dartford and Strood / Gillingham from Monday 10 to Friday 14 May
Buses replace early morning trains between Three Bridges and Brighton from Tuesday 11 to Friday 14 May
Buses replace late night / early morning trains in the Stevenage / Hitchin area from Monday 10 to Friday 14 May
No trains between London Kings Cross / Moorgate and New Barnet / Hertford North before 08:45 on Sunday 9 May
Amended Thameslink services between Luton and London St Pancras International on Sunday 9 May
Buses replace trains via Greenwich / Woolwich Arsenal on Sunday 30 and Monday 31 May
Buses replace early morning trains between Gravesend and Gillingham from Wednesday 5 to Friday 7 May
Amended overnight service between Purley and Three Bridges from Monday 3 to Friday 7 May
No trains to and from London Kings Cross and Moorgate until 08:45 on Sunday 2 May
No trains at Gravesend / Strood on Sunday 23 May
No southbound trains at Arlesey each night from 23:00 from Monday 26 to Thursday 29 April
Amended late night service between Sutton and St Albans from Monday 26 to Thursday 29 April
Amended service between Bedford and London St Pancras International until 08:45 on Sunday 25 April
Reduced service between West Hampstead and Bedford from 22:00 on Saturday 24 April
No direct Thameslink trains between Horsham and London before 08:30 and after 22:15 on Saturday 24 April
Buses replace trains between Ely / Cambridge and Letchworth Garden City until 07:00 on Saturday 24 April
No trains via London Blackfriars from 01:00 until 07:00 on Saturday 24 April
Buses replace trains between Three Bridges and Horsham / Barnham / Littlehampton on Sunday 25 April
Alterations to services via Rochester on Sunday 9 May
Buses replace late night / early morning services between Gravesend and Gillingham from Monday 19 to Thursday 22 April
Amended 22:54 Luton to Sutton service from Monday 19 to Thursday 22 April
Buses replace trains between Bromley South and Sevenoaks via Bat & Ball on Sunday 18 April
Buses replace trains between Royston and Cambridge on Sunday 18 April
Amended service between London St Pancras International and London Bridge / Sutton / West Hampstead Thameslink on Sunday 18 April
Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 18 April
Amended late night / early morning Thameslink service between London St Pancras International and Bedford on Saturday 17 and Sunday 18 April
Reduced service between Kentish Town and Luton on Saturday 17 April
Amended late night / early morning services between London Kings Cross and Peterborough / Cambridge on Friday 23 and Saturday 24 April
Amended evening Thameslink services to Sutton from Monday 12 to Thursday 15 April
CANCELLED: Buses replace late night / early morning trains to / from Arlesey on Monday 12 and Tuesday 13 April
Buses replace early morning trains between Alexandra Palace and Welwyn Garden City / Stevenage from Tuesday 13 to Friday 16 April
Amended service between Gatwick Airport and Brighton on Sunday 11 April
No Thameslink services to / from / via London Bridge after 09:00 on Sunday 11 April
Amended Thameslink services to / from Wimbledon on Sunday 11 April
Amended services to / from London Kings Cross on Sunday 11 April
Amended services between Slade Green and Gravesend on Saturday 10 and Sunday 11 April
No trains between Luton and London St Pancras International on Saturday 29 and Sunday 30 May
Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
Buses replace trains between Rochester and Rainham on Sunday 2 May
Amended service between London St Pancras International and Luton on Saturday 22 and Sunday 23 May
Buses replace late night / early morning trains between Dartford and Gillingham / Rainham on Monday 29 and Tuesday 30 March
Amended services between Luton and London St Pancras International from Saturday 1 May until Monday 3 May
Amended services between Luton and London St Pancras International on Sunday 11 April
Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
Major improvement work is taking place at London Kings Cross until Sunday 6 June
Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December