Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 24 May 2019 16:17

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Dartford and Gillingham / Rainham from Monday 22 to Wednesday 24 July
Amended trains in the Redhill area from Monday 22 to Friday 26 July
Amended 05:30 Sevenoaks to London Blackfriars from Tuesday 6 to Friday 9 August
Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 23 to Friday 26 July
Buses replace Thameslink trains between Haywards Heath and Brighton from 22:45 on Friday 19 July
Buses replace trains between Haywards Heath and Brighton until 06:30 on Sunday 21 July
Amended Thameslink service between East Croydon and Horsham / Brighton from 20:45 on Sunday 14 July
Amended overnight trains between Gatwick Airport and Three Bridges on Sunday 21 and Monday 22 July
Amended service between Horsham and London Bridge on Sunday 14 July
Amended Thameslink service between London Victoria and Orpington / Sevenoaks on Sunday 14 July until 09:15
No trains to / from London Kings Cross before 09:00 on Sunday 21 July
Buses replace trains between Bedford and Luton from 22:45 Saturday 13 until 09:15 on Sunday 14 July
Amended trains between East Grinstead and Gatwick Airport / Oxted on Sunday 21 July
Reduced Thameslink service on Monday 27 May
Buses replace early morning and late night trains between Three Bridges and Brighton on Sunday 28 July
Buses replace early morning trains between Purley and Horley until 06:15 Sunday 28 July
Buses replace trains between Stevenage and Peterborough / Letchworth Garden City until 08:30 Sunday 28 July
No trains between London Kings Cross and Finsbury Park until 09:00 Sunday 28 July
No Thameslink trains between St Albans and Sutton until 09:00 Sunday 28 July
No trains at London Cannon Street and buses replace trains between Lewisham and Charlton on Saturday 10 and Sunday 11 August
No Thameslink trains between Redhill and Horley via Salfords on Sunday 30 June
Buses replace trains between Tulse Hill and Sutton via Mitcham Junction on Sunday 30 June
Amended 22:54 Luton to Sutton service from Monday 17 to Thursday 20 June
Buses replace trains between Brighton and Three Bridges / Lewes until 08:45 on Sunday 30 June
Buses replace evening / morning trains between Luton and Bedford on Saturday 29 and Sunday 30 June
Buses replace trains between Luton and Bedford until 08:15 on Sunday 7 July
No Great Northern / Thameslink trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 7 July
Buses replace Thameslink trains between London Blackfriars and Bromley South until 08:45 on Sunday 7 July
Buses replace overnight / early morning trains between Stevenage and Cambridge from Monday 8 to Thursday 11 July
Amended midweek overnight / early morning Thameslink service from Tuesday 9 to Friday 12 July
Buses replace trains between Three Bridges / Haywards Heath and Brighton / Eastbourne until 08:15 on Sunday 7 July
Amended services at London St Pancras International on Sunday 28 July
No Thameslink service at London Bridge on Sunday 16 June
Buses replace Thameslink services via Redhill from 00:45 until 06:15 on Sunday 23 June
No trains to / from London Cannon Street and buses replace trains between Lewisham and Dartford via Woolwich on Sunday 21 July
Buses replace early morning trains between Three Bridges and Brighton on Friday 14 June
No trains between Finsbury Park and London Kings Cross before 08:45 on Sunday 9 June
Buses replace trains between Hitchin and Peterborough until 08:45 on Sunday 9 June
Amended late night trains between London Blackfriars and Sevenoaks from Monday 24 to Thursday 27 June
Amended 22:54 Luton to Sutton service from Monday 24 to Friday 27 June
Amended late night / early morning trains in the St Albans area from Monday 24 to Friday 28 June
Amended services between London Kings Cross / Moorgate and Stevenage until 09:45 on Sunday 23 June
No trains at Sutton on Sunday 23 June
Changes to early morning services between Gatwick Airport and Purley on Sunday 16 June
Buses replace trains between Welwyn Garden City / Letchworth and Peterborough until 07:30 on Sunday 16 June
Buses replace trains between Bromley South and Sevenoaks via Bat & Ball on Sunday 16 June
Major Improvement Works at London Kings Cross on Saturday 13 and Sunday 14 July
Amended early morning service between London Victoria and Gillingham / Canterbury East on Sunday 7 July
No trains between Denmark Hill and Bromley South on Saturday 29 and Sunday 30 June
Amended late night / early morning Thameslink service on Monday 3 and Tuesday 4 June
Buses replace trains between Bedford and Luton until 08:15 on Sunday 2 June
Buses replace trains between Alexandra Palace and Gordon Hill / Stevenage / New Barnet until 08:45 on Sunday 2 June
Amended late night midweek service through Mitcham Junction from 23:15 on Monday 3 until Thursday 6 June
Major improvement work between Three Bridges and Brighton / Lewes / Hove on Sunday 2 June
No overnight Thameslink trains at Redhill from Monday 10 to Thursday 13 June
No trains via Woolwich on Sunday 23 June
Buses replace overnight / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 10 to Thursday 13 June
Buses replace early morning trains between Three Bridges and Brighton from Tuesday 11 to Friday 14 June
CANCELLED Engineering work at Arlesey from 22:25 Sunday 9 to 05:15 Monday 10 June
No trains between Nunhead and Shortlands on Saturday 22 and Sunday 23 June
No trains at Bedford on Saturday 22 and Sunday 23 June
Amended Thameslink services at London St Pancras International today
Buses replace trains between Lewisham and Dartford via Woolwich Arsenal on Sunday 16 June
Reduced service at Bedford from Saturday 15 until 03:00 on Monday 17 June
Amended services at London St Pancras International on Sunday 9 June
Amended service between London Bridge and Dartford via Charlton on Sunday 9 June
No trains at Redhill from 23:45 on Saturday 8 and all day Sunday 9 June
Buses replace trains between Slade Green / Sidcup and Dartford / Gravesend on Sunday 2 June
We are awaiting further details of how Thameslink are affected by engineering work on this date