Stations & on train
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- London Northwestern Railway
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- Southeastern
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- Stansted Express
- London Southend Airport
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended evening / morning Thameslink service between West Hampstead Thameslink and St Albans from Monday 7 to Friday 11 September
- No trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 26 and Sunday 27 September
- Buses replace late night / early morning trains to / from Redhill from Monday 7 to Friday 11 September
- Amended Thameslink services between Sevenoaks and London Victoria on Sunday 6 September
- Amended Thameslink services between East Croydon and Gatwick Airport on Sunday 6 September
- Buses replace trains between Welwyn Garden City / Stevenage and Letchworth Garden City / Peterborough before 08:30 on Sunday 6 September
- Amended 23:05 Bedford to Three Bridges service on Saturday 5 / Sunday 6 September
- Alterations to services via Gravesend and Strood on Sunday 27 September
- No trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 19 and Sunday 20 September
- No trains between London and Charlton via Greenwich on Sunday 20 September
- Amended service via Swanley on Sunday 20 September
- Thameslink revised bank holiday timetable on Monday 31 August
- Buses replace early morning trains between Dartford and Gillingham / Rainham from Wednesday 2 to Friday 4 September
- Buses replace early morning trains between Three Bridges and Brighton from Wednesday 2 to Friday 4 September
- Amended late night / early morning Thameslink services in the Sutton area from Tuesday 1 to Friday 4 September
- Buses replace late night trains between Stevenage and Cambridge from Monday 31 August to Friday 4 September
- No trains to / from London Kings Cross before 07:10 on Sunday 30 August
- Buses replace trains between Three Bridges and Horsham on Sunday 30 August
- Amended service at Dartford on Sunday 13 September
- Amended service between Reigate and Gatwick Airport from approximately 23:30 on Saturday 12 and all day on Sunday 13 September
- Buses replace overnight trains between Gravesend and Gillingham from Tuesday 25 to Friday 28 August
- Amended service each night between Purley and Gatwick Airport from 23:00 from Monday 24 to Thursday 27 August
- No trains at Kentish Town until approximately 09:15 on Sunday 23 August
- Buses replace trains between Otford and Sevenoaks on Sunday 23 August
- Amended service to and from London Kings Cross until 08:45 on Sunday 23 August
- Buses replace trains between Luton and Bedford from midnight until 09:15 on Sunday 23 August
- No direct trains between Luton and Sutton on Sunday 23 August
- Amended 01:24 Dartford to Gillingham service on Sunday 23 August
- Amended service between Tulse Hill and Sutton via Wimbledon on Saturday 22 August
- Buses replace trains between Slade Green / Sidcup and Dartford / Gravesend on Saturday 5 and Sunday 6 September
- No trains to / from London Kings Cross on Saturday 5 and Sunday 6 September
- Amended service between London St Pancras International and Luton from Saturday 29 to Monday 31 August
- Buses replace trains between Sidcup / Slade Green and Dartford from Saturday 29 to Monday 31 August
- Amended services between London Victoria and Bromley South from Saturday 29 to Monday 31 August
- Buses replace trains between Slade Green / Sidcup and Dartford on Sunday 23 August
- Amended late night trains from Luton to Gillingham from Monday 20 to Thursday 23 July
- Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 3 to Thursday 6 August
- No trains between London Kings Cross and Finsbury Park until 08:45 on Sunday 2 August
- Buses replace Thameslink trains between London St Pancras International and Hendon until 08:55 on Sunday 2 August
- Buses replace trains between Welwyn Garden City / Hertford North and Stevenage until 08:15 Sunday 2 August
- Buses replace overnight / early morning trains between Three Bridges and Brighton from Monday 27 to Friday 31 July
- Buses replace trains between Three Bridges and Brighton / Lewes until approximately 08:15 on Sunday 9 August
- No trains between London Bridge and Tulse Hill / West Croydon / Crystal Palace on Sunday 2 August
- Amended overnight Great Northern and Thameslink trains from 23:00 Saturday 1 August to 02:00 Sunday 2 August
- Amended Thameslink service to / from Sutton each morning from Tuesday 18 until Friday 21 August
- No Thameslink trains between London Kings Cross and Welwyn Garden City / Hertford North until 08:45 on Sunday 26 July
- Buses replace Thameslink trains between Bedford and St Albans from 23:00 Saturday 25 to 09:30 Sunday 26 July
- Amended service at Three Bridges on Sunday 16 August
- Buses replace trains between St Albans, Harpenden and Luton until approximately 09:30 on Sunday 16 August
- Retimed trains between Purley and Three Bridges from 23:30 Saturday 25 to 09:30 then from 22:15 Sunday 26 July
- Amended 03:24 Peterborough to London Kings Cross service on Monday 27 and Tuesday 28 July
- No trains to / from London Kings Cross before 08:45 on Sunday 26 July
- Amended late night service towards Brighton from Monday 13 to Thursday 16 July
- Reduced Thameslink service at London Bridge on Sunday 26 July
- Buses replace late night / early morning trains between Dartford / Gravesend and Gillingham / Rainham from Tuesday 14 to Friday 17 July
- Buses replace trains between Luton and Bedford on Saturday 11 and Sunday 12 July
- Buses replace trains between Hendon and London St Pancras International until 09:00 on Sunday 19 July
- Amended 09:00 London Bridge to Sutton via Mitcham Junction on Sunday 19 July
- Amended 08:30 London Bridge to Sutton via Mitcham Junction on Sunday 19 July
- No trains to / from London Cannon Street and buses replace trains between New Cross and Dartford on Sunday 9 August
- Amended train services to / from London St Pancras International on Saturday 8 and Sunday 9 August
- Buses replace trains between Lewisham and Charlton via Greenwich on Sunday 2 August
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 20 to Friday 24 July
- No trains to / from London Kings Cross or Harringay / Hornsey before 07:10 on Sunday 19 July
- Buses replace morning trains between Royston and Cambridge on Sunday 19 July
- Amended 00:04 Brighton to Bedford service on Sunday 19 July
- No Thameslink late night / early morning trains to / from Redhill from Monday 6 to Friday 10 July
- Amended services via Denmark Hill on Saturday 18 and Sunday 19 July
- No trains via Denmark Hill / Catford on Saturday 11 and Sunday 12 July
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