Stations & on train
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- London Northwestern Railway
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- Thameslink
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- West Midlands Railway
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 1 March
- No trains to / from London Kings Cross on Saturday 29 February and Sunday 1 March
- Buses replace early morning trains at Arlesey on Tuesday 11 February
- No overnight Thameslink services via Redhill from Tuesday 11 to Friday 14 February
- Buses replace overnight services between Three Bridges and Brighton from Monday 10 to Friday 14 February
- No trains between London St Pancras International and London Bridge / Herne Hill on Sunday 9 February
- Buses replace trains between Horsham and Crawley / Three Bridges on Saturday 8 and Sunday 9 February
- No trains between Herne Hill and Sutton on Saturday 8 February
- Amended service to / from London Kings Cross on Sunday 23 February
- Amended services in the Strood / Gravesend / Maidstone West area on Sunday 16 February
- Amended service to / from London Kings Cross on Saturday 15 and Sunday 16 February
- Thameslink Christmas and New Year Travel Summary
- Buses replace trains from 00:01 to 04:00 between East Croydon and Redhill on Monday 3 February
- Buses replace overnight trains between Hitchin and Cambridge from Monday 3 to Thursday 6 February
- No trains between Hitchin and Peterborough until 08:45 on Sunday 2 February
- No trains between London Kings Cross and New Barnet / Stevenage via Hertford North until 08:30 Sunday 2 February
- Revised Thameslink service through East Croydon on Saturday 28 and Sunday 29 December
- Amended 21:39 Sutton to Luton on Sunday 26 January
- Reduced Thameslink service on Wednesday 1 January
- No trains between East Croydon and Caterham / Redhill / Tattenham Corner on Sunday 2 February
- Amended service between Denmark Hill and Bromley South on Saturday 8 February
- No trains between London Victoria / Nunhead and Bromley South on Sunday 9 February
- Amended service to / from London Kings Cross on Saturday 8 and Sunday 9 February
- Amended service through Plumstead until 09:00 on Sunday 2 February
- Buses replace early morning trains between Gravesend and Rainham from Tuesday 28 to Friday 31 January
- Buses replace early morning Thameslink services to / from Redhill on Sunday 26 January
- Amended evening Thameslink services between St Albans and Luton on Sunday 26 January
- Amended 06:46 Orpington to London Victoria service on Sunday 26 January
- Buses replace trains between Sole Street / Strood and Rainham on Sunday 2 February
- Amended Southern overnight trains between Redhill and Three Bridges from Monday 20 to Thursday 23 January
- Amended Thameslink trains between Bedford / Luton and Sutton on Sunday 19 January
- No early morning Thameslink trains at Redhill on Sunday 19 January
- No trains to / from London Kings Cross on Saturday 25 and Sunday 26 January
- Buses replace trains between Lewisham and Plumstead via Greenwich on Saturday 25 and Sunday 26 January
- Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 18 and Sunday 19 January
- Amended evening / morning services between East Croydon and Three Bridges from Monday 13 to Friday 17 January
- Buses replace late night / early morning trains via Hertford North from Monday 13 to Friday 17 January
- Buses replace evening / morning trains to / from Arlesey on Monday 13 and Tuesday 14 January
- Amended 22:54 Luton to Sutton service from Tuesday 14 to Thursday 16 January
- Amended early morning Thameslink trains between Dartford to Gillingham on Wednesday 15 January
- Amended service between Selhurst / Norwood Junction and Gatwick Airport on Saturday 11 and Sunday 12 January
- Amended service to / from London Kings Cross on Saturday 18 and Sunday 19 January
- No trains between Deptford / Lewisham and Plumstead via Charlton on Saturday 18 and Sunday 19 January
- Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 6 to Thursday 9 January
- Buses replace early morning trains between Finsbury Park and New Barnet / Welwyn Garden City / Stevenage on Sunday 5 January
- Amended service to / from Redhill on Sunday 5 January
- No overnight Thameslink trains at Redhill from 23:45 Thursday 2 January
- Buses replace overnight / early morning Thameslink trains between Haywards Heath and Brighton on Thursday 2 January
- Amended 23:22 Sevenoaks to London Blackfriars on Thursday 2 January
- Amended 23:22 Sevenoaks to London Blackfriars on Monday 30 December
- Buses replace overnight / early morning Thameslink trains between Haywards Heath and Brighton on Monday 30 December
- No overnight Thameslink trains at Redhill from 23:45 Monday 30 December
- No overnight trains at Arlesey and Sandy from 23:30 until the end of service Monday 30 December
- Amended service to / from London Kings Cross on Saturday 11 and Sunday 12 January
- Buses replace trains between Stevenage and Peterborough / Letchworth Garden City from 23:00 Saturday 28 to 08:20 Sunday 29 December
- Amended late night trains between Redhill and Gatwick Airport on Saturday 28 and Sunday 29 December
- Buses replace trains between Tulse Hill and Sutton on Sunday 29 December
- Amended trains between Haywards Heath / Lewes and Brighton from 23:59 Saturday 28 to 08:40 on Sunday 29 December
- Amended service between Hitchin and Cambridge from approximately 23:45 on Monday 23 December
- Revised overnight service between London Blackfriars and Sutton from approximately 23:15 on Monday 23 December
- Buses replace trains between Peterborough and Hitchin until approximately 07:45 on Sunday 22 December
- Buses replace trains between London Kings Cross and New Barnet / Gordon Hill until approximately 08:45 on Sunday 22 December
- Buses replace trains between Hitchin and Welwyn Garden City before 08:00 on Sunday 15 December
- Amended Thameslink services in the London Bridge area on Sunday 15 December
- Buses replace early morning trains between Bedford and Luton on Sunday 15 December
- Amended late night / early morning trains between Purley and Three Bridges from Monday 16 to Friday 20 December
- Amended service to / from London Kings Cross on Saturday 4 and Sunday 5 January
- Amended late night / early morning Thameslink trains from Monday 9 to Friday 13 December
- Amended service before 13:00 to / from London Kings Cross on Friday 27 December
- Amended service through Denmark Hill on Sunday 29 December
- Buses replace trains between Bromley South / Swanley and Strood on Saturday 14 and Sunday 15 December
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