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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 05:52 Three Bridges to London Bridge service on Sunday 27 October
- Buses replace late night trains at Redhill on Saturday 26 October
- Amended Thameslink trains from 20:30 each evening from Monday 28 to Thursday 31 October
- No Great Northern / Thameslink trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 27 October
- Buses replace trains between Meopham / Strood and Rainham on Sunday 3 November
- Amended late night / early morning trains between Haywards Heath and Brighton from Monday 14 to Friday 18 October
- Amended 01:24 Dartford to Gillingham from Tuesday 8 to Thursday 10 October
- Buses replace Thameslink overnight / early morning trains between Redhill and Horley from Monday 7 to Thursday 10 October
- Buses replace trains between Three Bridges and Lewes / Brighton on Sunday 6 October
- Amended trains between London Kings Cross and Alexandra Palace until 08:45 on Sunday 6 October
- Buses replace trains between Gillingham and Faversham / Sheerness-on-Sea on Sunday 27 October
- Extended journey times between Purley / Reigate and Gatwick Airport on Sunday 6 October
- No trains at Sutton on Sunday 6 October
- No trains between London Kings Cross and Finsbury Park until 08:45 on Sunday 29 September
- Amended 20:30 Rainham to Luton service from Monday 30 September until Thursday 3 October
- Amended 03:24 Peterborough to London Kings Cross service from Tuesday 1 until Friday 4 October
- Buses replace late evening trains between Dartford and Rainham from Monday 30 September until 3 October
- No late night trains between Herne Hill and Wimbledon via Mitcham Junction from Monday 30 September until Thursday 3 October
- Buses replace late night trains between Stevenage / Hitchin and Cambridge from Monday 30 September until Thursday 3 October
- Buses replace trains between Royston and Cambridge on Sunday 29 September
- Amended Thameslink services between London St Pancras International and Bedford from 23:00 on Saturday 28 and all day Sunday 29 September
- Amended Southern and Thameslink services through Redhill on Saturday 28 and Sunday 29 September
- Amended late night Great Northern / Thameslink service on Friday 23 and early morning on Saturday 24 August
- Amended 00:28 and 01:24 Dartford to Gillingham service from Tuesday 22 to Friday 25 October
- No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 20 October
- Amended midweek early morning Thameslink service between Haywards Heath and Brighton from Monday 16 to Friday 20 September
- Amended late night services between Sutton and Wimbledon from Monday 16 to Thursday 19 September
- Amended 05:22 Sevenoaks to London Blackfriars service from Tuesday 17 to Friday 20 September
- Buses replace trains between Peterborough / Letchworth Garden City and Stevenage before 08:45 on Sunday 20 October
- A reduced Thameslink service at London Bridge on Saturday 14 and Sunday 15 September
- Buses will replace trains at Earlswood and Salfords on Sunday 15 September
- Buses replace trains between Stevenage and Peterborough / Royston until 08:45 Sunday 15 September
- Buses replace Thameslink trains between Luton and Bedford from 23:45 on Saturday 14 until 08:15 on Sunday 15 September
- Buses replace early morning trains between Hitchin and Peterborough on Sunday 22 September
- Amended trains between Three Bridges / Lewes and Brighton on Sunday 22 September
- No trains between London Kings Cross and Finsbury Park until 08:30 on Sunday 22 September
- Amended evening / morning services to / from Brighton on Friday 20, Saturday 21 and Sunday 22 September
- Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 2 to Friday 6 September
- Amended late night / early morning trains to Sutton on Saturday 31 August and Sunday 1 September
- Buses replace early morning trains between Hitchin and Peterborough on Sunday 1 September
- Buses replace trains between Purley and Gatwick Airport before 06:30 on Sunday 1 September
- Amended services between London Victoria and Orpington / Sevenoaks on Sunday 1 September
- Buses replace Thameslink trains between Luton and Bedford until 12:15 on Sunday 1 September
- Amended service between St Albans and London St Pancras International on Saturday 31 August and Sunday 1 September
- Amended late night services in the Sutton / Wimbledon service from Monday 2 to Thursday 5 September
- Buses replace trains between Rochester and Rainham on Sunday 6 October
- Reduced Thameslink service on Monday 26 August
- Amended 21:54 Peterborough to Horsham service from Monday 26 to Thursday 29 August
- Amended overnight services between London Blackfriars and Sutton from Monday 26, Tuesday 27 and Thursday 29 August
- Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 29 September
- Buses replace trains between Rochester and Rainham on Saturday 28 and Sunday 29 September
- Buses replace trains between Rochester and Rainham on Saturday 21 and Sunday 22 September
- Amended 22:54 Luton to Sutton service from Monday 9 to Thursday 12 September
- Amended evening / morning services between Three Bridges and Brighton from Monday 9 to Friday 13 September
- Amended services to / from Redhill from Tuesday 10 to Friday 13 September
- No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 8 September
- Buses replace trains to / from Redhill on Sunday 8 September
- No trains at Swanley on Sunday 15 September
- No service to / from London Cannon Street on Sunday 15 September
- Buses replace trains between Rochester and Rainham on Saturday 14 September
- Amended service at Peterborough on Saturday 14 and Sunday 15 September
- Amended midweek early morning Thameslink service between Haywards Heath and Brighton from Tuesday 20 to Friday 23 August
- Amended 20:28 Rainham to Luton service from Monday 19 to Friday 23 August
- Buses replace early morning Thameslink trains between Gravesend and Gillingham from Tuesday 20 to Friday 23 August
- Buses replace late night / early morning trains between Stevenage / Hitchin and Cambridge from Monday 19 to Thursday 22 August
- Amended Thameslink service between Bedford and Brighton on Sunday 18 August
- Buses replace trains between Haywards Heath and Brighton until 06:00 on Sunday 18 August
- No Thameslink trains at Earlswood or Salfords before 06:00 on Sunday 18 August
- Amended Thameslink service between Kentish Town and Rainham on Sunday 18 August
- Amended 23:25 Bedford to Brighton service on Saturday 17 August
- Amended 01:24 Dartford to Gillingham service on Sunday 18 August
- No trains to / from London Kings Cross before 07:45 on Sunday 18 August
- Buses replace trains between Slade Green / Sidcup and Gravesend / Dartford on Sunday 1 September
- No trains to/from London Kings Cross and Moorgate Saturday 24 and Sunday 25 August, reduced service Monday 26 August
- Buses replace trains between Orpington / Sevenoaks and Tonbridge on Saturday 17 and Sunday 18 August
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