Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 19 March 2020 17:57

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Bromley South and Strood / Borough Green & Wrotham on Sunday 21 June
No trains to / from London Kings Cross on Saturday 20 and Sunday 21 June
Buses replace trains between Slade Green / Sidcup & Gravesend on Sunday 07 June
Amended late night / early morning trains between London Blackfriars and Sutton from Monday 8 to Friday 12 June
Buses replace early morning trains between Three Bridges / Haywards Heath and Brighton from Tuesday 9 to Friday 12 June
Buses replace early morning trains between Gravesend and Gillingham from Tuesday 9 to Friday 12 June
Buses replace trains between Royston and Cambridge before 09:45 on Sunday 7 June
No trains to / from London Kings Cross before 08:45 on Sunday 7 June
Buses replace early morning trains to / from Redhill on Sunday 7 June
Amended Thameslink services from 23:00 on Saturday 6 and all day on Sunday 7 June
Amended train services to / from London Bridge on Sunday 7 June
Buses replace late night / early morning trains between Dartford / Gravesend and Gillingham from Monday 1 to Friday 5 June
Amended 23:34 Peterborough to London Kings Cross service from Monday 1 to Thursday 4 June
Amended morning train service between Three Bridges and Brighton and on Sunday 31 May
Buses replace morning trains between London St Pancras International and Mill Hill Broadway on Sunday 31 May
Buses replace morning trains between Finsbury Park and New Barnet / Stevenage on Sunday 31 May
Amended evening service between London St Pancras International and West Hampstead Thameslink on Saturday 30 May
Buses replace trains between Three Bridges and Horsham on Saturday 30 and Sunday 31 May
Buses replace trains between Orpington and Sevenoaks / Tonbridge on Sunday 31 May
No Southeastern services to / from London Victoria on Sunday 31 May
Amended early morning Thameslink service at Redhill from Wednesday 27 to Friday 29 May
Amended early morning service between London Blackfriars and Denmark Hill / Loughborough Junction from Wednesday 27 to Friday 29 May
Amended 23:20 Peterborough to London Kings Cross service from Monday 25 to Thursday 28 May
Amended Thameslink service on Monday 13 April
Amended Thameslink service on Friday 10 April
Buses replace trains between Dartford / Ebbsfleet International and Gillingham / Maidstone West on Sunday 24 May
No Southeastern or Thameslink services to / from London Victoria from Saturday 23 until Monday 25 May
Amended services to / from London St Pancras International from Saturday 23 to Monday 25 May
Buses replace late night / early morning trains between Three Bridges and Horsham from Monday 18 to Friday 22 May
Buses replace trains between Stevenage and Royston / Peterborough before 08:30 on Sunday 17 May
Buses replace morning trains between Luton and Bedford on Sunday 17 May
Buses replace trains between Haywards Heath and Brighton before 07:30 on Sunday 17 May
Buses replace trains between Three Bridges and Horsham / Pulborough on Sunday 17 May
No Southeastern services at London Victoria on Sunday 17 May
Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 11 to Thursday 14 May
Buses replace early morning Thameslink trains between Three Bridges and Brighton from Tuesday 12 to Friday 15 May
Amended late night Thameslink trains to Sutton from Monday 11 to Thursday 14 May
Buses replace trains between Three Bridges and Lewes / Brighton on Saturday 9 and Sunday 10 May
Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 10 May
Buses replace early morning Thameslink trains between Three Bridges and Brighton from Tuesday 5 to Friday 8 May
Amended 03:24 Peterborough to London Kings Cross train on Monday 4 May
Amended trains between London Kings Cross and Welwyn Garden City / Stevenage via Hertford North until 09:45 Sunday 3 May
Amended services to / from London St Pancras International on Saturday 2 and Sunday 3 May
No trains between Gillingham and Faversham on Sunday 3 May
Buses replace trains between Haywards Heath and Brighton before 08:20 on Sunday 26 April
Amended late night midweek Thameslink Rainham services from Monday 27 to Thursday 30 April
Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 27 to Friday 1 May
Amended Thameslink service through Redhill on Sunday 26 April
Amended early morning Thameslink service on Sunday 26 April
Amended services to / from London St Pancras International on Sunday 26 April
Buses replace trains between Finsbury Park and New Barnet / Potters Bar before 08:45 on Sunday 19 April
Buses replace late night / early morning trains between Gravesend and Gillingham from Monday 20 to Friday 24 April
Buses replace early morning trains to / from Redhill on Sunday 19 April
Buses replace trains between Luton and Bedford / Corby / Market Harborough on Sunday 19 April
Buses replace trains between Royston and Cambridge until 09:45 on Sunday 5 April
Amended service between Three Bridges and Brighton on Sunday 5 April
Amended overnight Thameslink trains through Farringdon from Tuesday 14 to Friday 17 April
No overnight Thameslink trains at Earlswood and Salfords from Tuesday 14 to Thursday 16 April
No Thameslink trains can stop at Earlswood or Salfords on Saturday 4 and Sunday 5 April
No Great Northern / Thameslink trains to / from London Kings Cross until approximately 08:30 Sunday 12 April
Buses replace trains between Market Harborough / Corby and Bedford / Luton on Saturday 11 and Sunday 12 April
No trains at Sutton on Sunday 12 April
Buses replace trains between Rochester and Rainham on Sunday 12 April
Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 5 April
Amended service through Bromley South on Sunday 5 April
Buses replace trains between Sidcup / Slade Green and Gravesend via Dartford on Sunday 5 April