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- Thameslink
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- West Midlands Railway
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Three Bridges and Brighton / Lewes on Sunday 1 November
- Amended late night service between Herne Hill and Streatham from Monday 12 to Thursday 15 October
- Amended late night / early morning Thameslink services in the London Blackfriars area from Monday 28 September to Friday 2 October
- Amended service between London Victoria / London Bridge and Gatwick Airport on Saturday 21 and Sunday 22 November
- No trains to / from Sutton on Sunday 4 October
- Buses replace trains between Sidcup / Slade Green and Dartford / Gravesend on Sunday 6 December
- Alterations to services between London Victoria and Bromley South on Sunday 29 November
- No trains at Earlswood or Salfords each night after 23:00 from Monday 9 to Thursday 12 November
- Buses replace trains between Dartford and Rainham between 00:30 and 03:00 on Sunday 8 November
- Amended service between West Hampstead Thameslink and Bedford from 00:30 until 03:00 on Sunday 8 November
- Amended Thameslink service between London and Gatwick Airport on Saturday 7 and Sunday 8 November
- Alterations to services via Gravesend on Sunday 22 November
- Alterations to services via Orpington on Sunday 22 November
- Major engineering in the London Kings Cross area on Saturday 17 and Sunday 18 October - Journey Planners not yet updated
- Buses replace early morning trains via Redhill from Tuesday 20 to Thursday 22 October
- Buses replace early morning train services between Three Bridges and Brighton from Tuesday 20 to Friday 23 October
- Amended Thameslink services between Bedford and Luton before 12:00 on Sunday 18 October
- Buses replace trains between London St Pancras International and Mill Hill Broadway / St Albans before 09:00 on Sunday 18 October
- Buses replace trains between Hertford North / Welwyn Garden City and Stevenage / Hitchin / Peterborough before 08:00 on Sunday 18 October
- Buses replace trains between Three Bridges and Brighton on Saturday 17 and Sunday 18 October
- Buses replace early morning trains to / from Arlesey from Tuesday 27 to Friday 30 October
- Amended train service between London St Pancras International and Bedford on Sunday 1 November
- Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 27 to Friday 30 October
- Amended evening Thameslink trains to Sutton from Monday 26 to Thursday 29 October
- Amended 23:45 Bedford to Brighton service from Monday 26 to Thursday 29 October
- Amended Thameslink services in the Luton / Bedford area on Saturday 24 and Sunday 25 October
- No trains to / from London Kings Cross before 08:45 on Sunday 25 October
- Buses replace trains between Royston and Cambridge on Saturday 24 and Sunday 25 October
- Buses replace trains between Greenhithe for Bluewater / Ebbsfleet International and Strood on Sunday 25 October
- Buses replace trains between Lewisham and Dartford via New Cross / Woolwich Arsenal on Sunday 25 October
- Amended trains in the Catford / Bromley South area on Sunday 25 October
- Buses replace trains between Slade Green / Sidcup and Dartford on Sunday 18 October
- Buses replace trains between Dartford / Strood and Gillingham on Monday 12 and Tuesday 13 October
- Buses replace late night trains between Stevenage and Letchworth Garden City / Cambridge from Monday 12 to Thursday 15 October
- Buses replace trains between Three Bridges and Brighton on Saturday 10 and Sunday 11 October
- Amended trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 10 and Sunday 11 October
- Buses replace early morning trains between Gravesend and Gillingham from Tuesday 6 to Friday 9 October
- Amended late night / early morning services between West Hampstead Thameslink and St Albans from Monday 5 to Friday 9 October
- Amended late night / early morning services between Three Bridges and Brighton from Monday 5 to Friday 9 October
- Amended 04:00 Gillingham to Dartford service on Monday 5 October
- Amended train services between Brighton and Haywards Heath / Lewes on Sunday 4 October
- Buses replace trains to / from Salfords / Earlswood on Sunday 4 October
- Buses replace trains to / from Kentish Town before 09:15 on Sunday 4 October
- Buses replace morning trains between Finsbury Park and New Barnet / Welwyn Garden City / Stevenage on Sunday 4 October
- Buses replace trains between London St Pancras International and Mill Hill Broadway before 08:15 on Sunday 4 October
- Amended 01:24 Dartford to Gillingham service on Sunday 4 October
- Buses replace trains between Rainham and Meopham / Strood on Sunday 11 October
- Amended trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 3 and Sunday 4 October
- Buses replace trains between Rochester and Rainham on Sunday 4 October
- Amended trains via Denmark Hill on Sunday 4 October
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