Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 18 August 2019 11:36

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended 05:52 Three Bridges to London Bridge service on Sunday 27 October
Buses replace late night trains at Redhill on Saturday 26 October
Amended Thameslink trains from 20:30 each evening from Monday 28 to Thursday 31 October
No Great Northern / Thameslink trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 27 October
Buses replace trains between Meopham / Strood and Rainham on Sunday 3 November
Amended late night / early morning trains between Haywards Heath and Brighton from Monday 14 to Friday 18 October
Amended 01:24 Dartford to Gillingham from Tuesday 8 to Thursday 10 October
Buses replace Thameslink overnight / early morning trains between Redhill and Horley from Monday 7 to Thursday 10 October
Buses replace trains between Three Bridges and Lewes / Brighton on Sunday 6 October
Amended trains between London Kings Cross and Alexandra Palace until 08:45 on Sunday 6 October
Buses replace trains between Gillingham and Faversham / Sheerness-on-Sea on Sunday 27 October
Extended journey times between Purley / Reigate and Gatwick Airport on Sunday 6 October
No trains at Sutton on Sunday 6 October
No trains between London Kings Cross and Finsbury Park until 08:45 on Sunday 29 September
Amended 20:30 Rainham to Luton service from Monday 30 September until Thursday 3 October
Amended 03:24 Peterborough to London Kings Cross service from Tuesday 1 until Friday 4 October
Buses replace late evening trains between Dartford and Rainham from Monday 30 September until 3 October
No late night trains between Herne Hill and Wimbledon via Mitcham Junction from Monday 30 September until Thursday 3 October
Buses replace late night trains between Stevenage / Hitchin and Cambridge from Monday 30 September until Thursday 3 October
Buses replace trains between Royston and Cambridge on Sunday 29 September
Amended Thameslink services between London St Pancras International and Bedford from 23:00 on Saturday 28 and all day Sunday 29 September
Amended Southern and Thameslink services through Redhill on Saturday 28 and Sunday 29 September
Amended late night Great Northern / Thameslink service on Friday 23 and early morning on Saturday 24 August
Amended 00:28 and 01:24 Dartford to Gillingham service from Tuesday 22 to Friday 25 October
No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 20 October
Amended midweek early morning Thameslink service between Haywards Heath and Brighton from Monday 16 to Friday 20 September
Amended late night services between Sutton and Wimbledon from Monday 16 to Thursday 19 September
Amended 05:22 Sevenoaks to London Blackfriars service from Tuesday 17 to Friday 20 September
Buses replace trains between Peterborough / Letchworth Garden City and Stevenage before 08:45 on Sunday 20 October
A reduced Thameslink service at London Bridge on Saturday 14 and Sunday 15 September
Buses will replace trains at Earlswood and Salfords on Sunday 15 September
Buses replace trains between Stevenage and Peterborough / Royston until 08:45 Sunday 15 September
Buses replace Thameslink trains between Luton and Bedford from 23:45 on Saturday 14 until 08:15 on Sunday 15 September
Buses replace early morning trains between Hitchin and Peterborough on Sunday 22 September
Amended trains between Three Bridges / Lewes and Brighton on Sunday 22 September
No trains between London Kings Cross and Finsbury Park until 08:30 on Sunday 22 September
Amended evening / morning services to / from Brighton on Friday 20, Saturday 21 and Sunday 22 September
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 2 to Friday 6 September
Amended late night / early morning trains to Sutton on Saturday 31 August and Sunday 1 September
Buses replace early morning trains between Hitchin and Peterborough on Sunday 1 September
Buses replace trains between Purley and Gatwick Airport before 06:30 on Sunday 1 September
Amended services between London Victoria and Orpington / Sevenoaks on Sunday 1 September
Buses replace Thameslink trains between Luton and Bedford until 12:15 on Sunday 1 September
Amended service between St Albans and London St Pancras International on Saturday 31 August and Sunday 1 September
Amended late night services in the Sutton / Wimbledon service from Monday 2 to Thursday 5 September
Buses replace trains between Rochester and Rainham on Sunday 6 October
Reduced Thameslink service on Monday 26 August
Amended 21:54 Peterborough to Horsham service from Monday 26 to Thursday 29 August
Amended overnight services between London Blackfriars and Sutton from Monday 26, Tuesday 27 and Thursday 29 August
Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 29 September
Buses replace trains between Rochester and Rainham on Saturday 28 and Sunday 29 September
Buses replace trains between Rochester and Rainham on Saturday 21 and Sunday 22 September
Amended 22:54 Luton to Sutton service from Monday 9 to Thursday 12 September
Amended evening / morning services between Three Bridges and Brighton from Monday 9 to Friday 13 September
Amended services to / from Redhill from Tuesday 10 to Friday 13 September
No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 8 September
Buses replace trains to / from Redhill on Sunday 8 September
No trains at Swanley on Sunday 15 September
No service to / from London Cannon Street on Sunday 15 September
Buses replace trains between Rochester and Rainham on Saturday 14 September
Amended service at Peterborough on Saturday 14 and Sunday 15 September
Amended midweek early morning Thameslink service between Haywards Heath and Brighton from Tuesday 20 to Friday 23 August
Amended 20:28 Rainham to Luton service from Monday 19 to Friday 23 August
Buses replace early morning Thameslink trains between Gravesend and Gillingham from Tuesday 20 to Friday 23 August
Buses replace late night / early morning trains between Stevenage / Hitchin and Cambridge from Monday 19 to Thursday 22 August
Amended Thameslink service between Bedford and Brighton on Sunday 18 August
Buses replace trains between Haywards Heath and Brighton until 06:00 on Sunday 18 August
No Thameslink trains at Earlswood or Salfords before 06:00 on Sunday 18 August
Amended Thameslink service between Kentish Town and Rainham on Sunday 18 August
Amended 23:25 Bedford to Brighton service on Saturday 17 August
Amended 01:24 Dartford to Gillingham service on Sunday 18 August
No trains to / from London Kings Cross before 07:45 on Sunday 18 August
Buses replace trains between Slade Green / Sidcup and Gravesend / Dartford on Sunday 1 September
No trains to/from London Kings Cross and Moorgate Saturday 24 and Sunday 25 August, reduced service Monday 26 August
Buses replace trains between Orpington / Sevenoaks and Tonbridge on Saturday 17 and Sunday 18 August