Stations & on train
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- London Northwestern Railway
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- Southeastern
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- Stansted Express
- Stobart Rail
- Thameslink
- TfL Rail
- TransPennine Express
- Transport for Wales
- West Midlands Railway
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Bromley South and Strood / Borough Green & Wrotham on Sunday 21 June
- No trains to / from London Kings Cross on Saturday 20 and Sunday 21 June
- Buses replace trains between Slade Green / Sidcup & Gravesend on Sunday 07 June
- Amended late night / early morning trains between London Blackfriars and Sutton from Monday 8 to Friday 12 June
- Buses replace early morning trains between Three Bridges / Haywards Heath and Brighton from Tuesday 9 to Friday 12 June
- Buses replace early morning trains between Gravesend and Gillingham from Tuesday 9 to Friday 12 June
- Buses replace trains between Royston and Cambridge before 09:45 on Sunday 7 June
- No trains to / from London Kings Cross before 08:45 on Sunday 7 June
- Buses replace early morning trains to / from Redhill on Sunday 7 June
- Amended Thameslink services from 23:00 on Saturday 6 and all day on Sunday 7 June
- Amended train services to / from London Bridge on Sunday 7 June
- Buses replace late night / early morning trains between Dartford / Gravesend and Gillingham from Monday 1 to Friday 5 June
- Amended 23:34 Peterborough to London Kings Cross service from Monday 1 to Thursday 4 June
- Amended morning train service between Three Bridges and Brighton and on Sunday 31 May
- Buses replace morning trains between London St Pancras International and Mill Hill Broadway on Sunday 31 May
- Buses replace morning trains between Finsbury Park and New Barnet / Stevenage on Sunday 31 May
- Amended evening service between London St Pancras International and West Hampstead Thameslink on Saturday 30 May
- Buses replace trains between Three Bridges and Horsham on Saturday 30 and Sunday 31 May
- Buses replace trains between Orpington and Sevenoaks / Tonbridge on Sunday 31 May
- No Southeastern services to / from London Victoria on Sunday 31 May
- Amended early morning Thameslink service at Redhill from Wednesday 27 to Friday 29 May
- Amended early morning service between London Blackfriars and Denmark Hill / Loughborough Junction from Wednesday 27 to Friday 29 May
- Amended 23:20 Peterborough to London Kings Cross service from Monday 25 to Thursday 28 May
- Amended Thameslink service on Monday 13 April
- Amended Thameslink service on Friday 10 April
- Buses replace trains between Dartford / Ebbsfleet International and Gillingham / Maidstone West on Sunday 24 May
- No Southeastern or Thameslink services to / from London Victoria from Saturday 23 until Monday 25 May
- Amended services to / from London St Pancras International from Saturday 23 to Monday 25 May
- Buses replace late night / early morning trains between Three Bridges and Horsham from Monday 18 to Friday 22 May
- Buses replace trains between Stevenage and Royston / Peterborough before 08:30 on Sunday 17 May
- Buses replace morning trains between Luton and Bedford on Sunday 17 May
- Buses replace trains between Haywards Heath and Brighton before 07:30 on Sunday 17 May
- Buses replace trains between Three Bridges and Horsham / Pulborough on Sunday 17 May
- No Southeastern services at London Victoria on Sunday 17 May
- Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 11 to Thursday 14 May
- Buses replace early morning Thameslink trains between Three Bridges and Brighton from Tuesday 12 to Friday 15 May
- Amended late night Thameslink trains to Sutton from Monday 11 to Thursday 14 May
- Buses replace trains between Three Bridges and Lewes / Brighton on Saturday 9 and Sunday 10 May
- Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 10 May
- Buses replace early morning Thameslink trains between Three Bridges and Brighton from Tuesday 5 to Friday 8 May
- Amended 03:24 Peterborough to London Kings Cross train on Monday 4 May
- Amended trains between London Kings Cross and Welwyn Garden City / Stevenage via Hertford North until 09:45 Sunday 3 May
- Amended services to / from London St Pancras International on Saturday 2 and Sunday 3 May
- No trains between Gillingham and Faversham on Sunday 3 May
- Buses replace trains between Haywards Heath and Brighton before 08:20 on Sunday 26 April
- Amended late night midweek Thameslink Rainham services from Monday 27 to Thursday 30 April
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 27 to Friday 1 May
- Amended Thameslink service through Redhill on Sunday 26 April
- Amended early morning Thameslink service on Sunday 26 April
- Amended services to / from London St Pancras International on Sunday 26 April
- Buses replace trains between Finsbury Park and New Barnet / Potters Bar before 08:45 on Sunday 19 April
- Buses replace late night / early morning trains between Gravesend and Gillingham from Monday 20 to Friday 24 April
- Buses replace early morning trains to / from Redhill on Sunday 19 April
- Buses replace trains between Luton and Bedford / Corby / Market Harborough on Sunday 19 April
- Buses replace trains between Royston and Cambridge until 09:45 on Sunday 5 April
- Amended service between Three Bridges and Brighton on Sunday 5 April
- Amended overnight Thameslink trains through Farringdon from Tuesday 14 to Friday 17 April
- No overnight Thameslink trains at Earlswood and Salfords from Tuesday 14 to Thursday 16 April
- No Thameslink trains can stop at Earlswood or Salfords on Saturday 4 and Sunday 5 April
- No Great Northern / Thameslink trains to / from London Kings Cross until approximately 08:30 Sunday 12 April
- Buses replace trains between Market Harborough / Corby and Bedford / Luton on Saturday 11 and Sunday 12 April
- No trains at Sutton on Sunday 12 April
- Buses replace trains between Rochester and Rainham on Sunday 12 April
- Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 5 April
- Amended service through Bromley South on Sunday 5 April
- Buses replace trains between Sidcup / Slade Green and Gravesend via Dartford on Sunday 5 April
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