Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 08 January 2021 12:08

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Bedford and London St Pancras International until 09:30 on Sunday 24 January
Buses replace overnight trains between Alexandra Palace and Stevenage from Monday 22 to Thursday 25 Februayr
Reduced train service between Dartford and Rainham on Sunday 21 February
Buses replace trains between Bromley South and Orpington until 08:30 Sunday 21 February
Amended services between Luton and London St Panrcas International on Sunday 11 April
No overnight trains at Arlesey from Monday 1 to Thursday 4 March
Buses replace trains between Bedford and Luton until 08:05 Sunday 28 February
Buses replace trains between Bromley South and Sevenoaks via Otford until 14:00 Sunday 28 February
Amended trains between London Blackfriars and Sutton on Sunday 28 February
No trains between Hitchin and Peterborough from 23:50 Saturday 27 to 04:00 Sunday 28 February
Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
Amended early morning service between Kentish Town and London Blackfriars / Sutton from Tuesday 2 until Friday 5 February
No trains at Earlswood and Salfords from approximately 23:40 each night from Monday 1 until Thursday 4 February
Amended 22:18 Luton to Gillingham service from Monday 15 to Thursday 18 February
No trains at Arlesey each night from approximately 23:00 from Monday 1 until Thursday 4 February
Buses replace late night / early morning trains between Three Bridges and Brighton / Worthing / Eastbourne from Monday 15 to Friday 19 February
Amended 05:46 Sutton to St Albans service from Tuesday 16 to Friday 19 February
Amended 05:15 West Hampstead Thameslink to Rainham service from Tuesday 16 to Friday 19 February
Amended 22:54 Luton to Herne Hull / Sutton service from Tuesday 16 to Friday 19 February
Buses replace early morning trains between Stevenage and Royston / Cambridge from Tuesday 16 to Friday 19 February
Amended trains between Bromley South / Chislehurst and Sevenoaks on Sunday 14 February
Buses replace trains between Stevenage and Letchworth Garden City until 08:20 on Sunday 31 January
Amended trains between Deptford and Dartford on Sunday 14 February
Amended evening / morning trains between Luton and Bedford on Saturday 13 and Sunday 14 February
Buses replace trains between Plumstead and Dartford on Saturday 30 and Sunday 31 January
Amended Thameslink service through Gatwick Airport on Saturday 30 and Sunday 31 January
Buses replace early morning trains between Gravesend and Gillingham from Tuesday 9 to Friday 12 February
Amended service between London Bridge and Horsham on Sunday 7 February
Buses replace trains between Hitchin and Peterborough on Sunday 7 and start of service Monday 8 February
Amended 01:24 Dartford to Gillingham service on Sunday 7 February
Amended early morning trains from / to Bedford on Sunday 7 February
Amended service through Dartford on Saturday 6 and Sunday 7 February
Amended trains between Luton and London St Pancras International on Sunday 21 March
No trains via Mitcham Junction on Sunday 7 February
Amended service at Redhill until 08:20 on Sunday 31 January
Buses replace early morning trains between Gravesend and Gillingham from Tuesday 26 to Friday 29 January
Amended evening Thameslink services to / from Sutton from Monday 25 to Thursday 28 January
Amended evening / morning services between Norwood Junction and Purley from Monday 25 to Thursday 28 January
Amended 03:24 Peterborough to London Kings Cross service on Monday 25 January
No Thameslink trains between London St Pancras and Sutton / London Bridge on Sunday 24 January
Amended late night trains between London St Pancras and West Hampstead Thameslink on Saturday 23 January
Buses replace trains between Barnehurst / Plumstead and Dartford on Saturday 23 and Sunday 24 January
Amended train times between Purley and Gatwick Airport on Sunday 24 January
Engineering work at London Kings Cross from Friday 26 February to Sunday 6 June
Buses replace late night services between Three Bridges and Brighton each night from Tuesday 19 until Friday 22 January
Amended overnight service between London and Stevenage from Monday 18 until Friday 22 January
No trains at Redhill on Sunday 28 February
Major engineering work at London Kings Cross from Friday 26 to Sunday 28 February
Amended trains between Stevenage and London Kings Cross on Sunday 21 February
Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
Amended services between Peterborough and London Kings Cross on Sunday 14 February
Amended services to / from London Kings Cross on Sunday 7 February
Major engineering work at London Kings Cross on Saturday 30 and Sunday 31 January
Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January