Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 17 January 2020 16:25

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace early morning trains to / from Welham Green / Hatfield from Tuesday 3 to Friday 6 March
Buses replace trains to / from Earlswood / Salfords after 22:30 from Monday 2 to Thursday 5 March
Amended Thameslink services between London Blackfriars and Denmark Hill / Herne Hill from Monday 2 to Friday 6 March
Amended Thameslink service between Purley and Horsham / Brighton on Saturday 29 February and Sunday 1 March
Buses replace trains between Tulse Hill and Sutton via Mithcham Junction on Sunday 1 March
No Southern trains at London Bridge on Sunday 19 January
Amended service between New Cross Gate and Crystal Palace / West Croydon on Sunday 5 April
Amended service through Bromley South on Sunday 5 April
Buses replace trains between Sidcup / Slade Green and Gravesend via Dartford on Sunday 5 April
Reduced early morning service between London St Pancras International and London Blackfriars from Tuesday 18 to Friday 21 February
Reduced Thameslink service between Luton and Gatwick Airport on Saturday 15 and Sunday 16 February
No late night Thameslink trains to / from Sutton from Monday 17 to Thursday 20 February
Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 17 to Thursday 20 February
Buses replace trains between St Albans / Luton and Bedford on Sunday 16 February
Buses replace late night / early morning trains between Luton and Bedford on Saturday 15 and Sunday 16 February
Buses replace trains between Beckenham Junction and Orpington on Sunday 29 March
Buses replace trains between Greenhithe for Bluewater / Ebbsfleet International and Gravesend on Saturday 28 March
Amended service between New Cross Gate and Crystal Palace / West Croydon on Saturday 28 and Sunday 29 March
Buses replace trains between Lewisham and Dartford via Woolwich Arsenal before 09:30 on Sunday 29 March
Amended train service to / from London Kings Cross on Sunday 29 March
Buses replace trains between Lewisham and Dartford via Woolwich until 09:30 on Sunday 22 March
Amended service through Bromley South on Sunday 22 March
Amended train services between New Cross Gate and Crystal Palace / West Croydon on Saturday 21 and Sunday 22 March
Amended services to / from London Kings Cross on Sunday 22 March
Amended late night / early morning Thameslink service from Tuesday 10 to Friday 13 March
Buses replace trains until 07:45 between Three Bridges and Brighton on Sunday 8 March
Buses replace trains between Alexandra Palace and Welwyn Garden City and between Hertford North and Stevenage on Sunday 8 March
Buses replace trains between Deptford and Plumstead on Saturday 7 and Sunday 8 March
Amended service between New Cross Gate and Crystal Palace / West Croydon on Saturday 14 and Sunday 15 March
Buses replace trains between Lewisham and Plumstead on Saturday 14 and Sunday 15 March
Amended service to / from London Kings Cross on Sunday 15 March
Reduced service between Bedford and Gatwick Airport on Saturday 22 February
No Thameslink trains between Herne Hill and Sutton after 23:50 from Monday 24 to Thursday 27 February
Amended 21:54 Peterborough to Horsham service from Monday 24 to Thursday 27 February
Buses replace trains between Stevenage and Royston / Peterborough before 08:45 on Sunday 23 February
No Thameslink trains between Tulse Hill and Sutton on Sunday 23 February
Buses replace trains between Luton and Bedford on Sunday 23 February
Reduced service between London St Pancras International and Bedford from 22:30 on Saturday 22 February
Buses replace trains between Three Bridges and Horsham on Saturday 22 and Sunday 23 February
No trains at Redhill on Sunday 8 March
Amended service to / from London St Pancras International on Sunday 8 March
Amended service to / from London Kings Cross on Sunday 8 March
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 1 March
No trains to / from London Kings Cross on Saturday 29 February and Sunday 1 March
Buses replace early morning trains at Arlesey on Tuesday 11 February
No overnight Thameslink services via Redhill from Tuesday 11 to Friday 14 February
Buses replace overnight services between Three Bridges and Brighton from Monday 10 to Friday 14 February
No trains between London St Pancras International and London Bridge / Herne Hill on Sunday 9 February
Buses replace trains between Horsham and Crawley / Three Bridges on Saturday 8 and Sunday 9 February
No trains between Herne Hill and Sutton on Saturday 8 February
Amended service to / from London Kings Cross on Sunday 23 February
Buses replace trains between Bromley South / Chislehurst and Orpington / Sevenoaks on Sunday 16 February
Amended services in the Strood / Gravesend / Maidstone West area on Sunday 16 February
Amended service to / from London Kings Cross on Saturday 15 and Sunday 16 February
Buses replace trains from 00:01 to 04:00 between East Croydon and Redhill on Monday 3 February
Buses replace overnight trains between Hitchin and Cambridge from Monday 3 to Thursday 6 February
No trains between Hitchin and Peterborough until 08:45 on Sunday 2 February
No trains between London Kings Cross and New Barnet / Stevenage via Hertford North until 08:30 Sunday 2 February
Amended 21:39 Sutton to Luton on Sunday 26 January
No trains between East Croydon and Caterham / Redhill / Tattenham Corner on Sunday 2 February
Amended service between Denmark Hill and Bromley South on Saturday 8 February
No trains between London Victoria / Nunhead and Bromley South on Sunday 9 February
Amended service to / from London Kings Cross on Saturday 8 and Sunday 9 February
Amended service through Plumstead until 09:00 on Sunday 2 February
Buses replace early morning trains between Gravesend and Rainham from Tuesday 28 to Friday 31 January
Buses replace early morning Thameslink services to / from Redhill on Sunday 26 January
Amended evening Thameslink services between St Albans and Luton on Sunday 26 January
Amended 06:46 Orpington to London Victoria service on Sunday 26 January
Buses replace trains between Sole Street / Strood and Rainham on Sunday 2 February
Amended Southern overnight trains between Redhill and Three Bridges from Monday 20 to Thursday 23 January
Amended Thameslink trains between Bedford / Luton and Sutton on Sunday 19 January
No early morning Thameslink trains at Redhill on Sunday 19 January
No trains to / from London Kings Cross on Saturday 25 and Sunday 26 January
Buses replace trains between Lewisham and Plumstead via Greenwich on Saturday 25 and Sunday 26 January
No direct trains between Three Bridges and Brighton / Lewes on Saturday 18 and Sunday 19 January
Amended service to / from London Kings Cross on Saturday 18 and Sunday 19 January
No trains between Deptford / Lewisham and Plumstead via Charlton on Saturday 18 and Sunday 19 January