Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 29 June 2020 21:23

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended evening / morning Thameslink service between West Hampstead Thameslink and St Albans from Monday 7 to Friday 11 September
No trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 26 and Sunday 27 September
Buses replace late night / early morning trains to / from Redhill from Monday 7 to Friday 11 September
Amended Thameslink services between Sevenoaks and London Victoria on Sunday 6 September
Amended Thameslink services between East Croydon and Gatwick Airport on Sunday 6 September
Buses replace trains between Welwyn Garden City / Stevenage and Letchworth Garden City / Peterborough before 08:30 on Sunday 6 September
Amended 23:05 Bedford to Three Bridges service on Saturday 5 / Sunday 6 September
Alterations to services via Gravesend and Strood on Sunday 27 September
No trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 19 and Sunday 20 September
No trains between London and Charlton via Greenwich on Sunday 20 September
Amended service via Swanley on Sunday 20 September
Thameslink revised bank holiday timetable on Monday 31 August
Buses replace early morning trains between Dartford and Gillingham / Rainham from Wednesday 2 to Friday 4 September
Buses replace early morning trains between Three Bridges and Brighton from Wednesday 2 to Friday 4 September
Amended late night / early morning Thameslink services in the Sutton area from Tuesday 1 to Friday 4 September
Buses replace late night trains between Stevenage and Cambridge from Monday 31 August to Friday 4 September
No trains to / from London Kings Cross before 07:10 on Sunday 30 August
Buses replace trains between Three Bridges and Horsham on Sunday 30 August
Amended service at Dartford on Sunday 13 September
Amended service between Reigate and Gatwick Airport from approximately 23:30 on Saturday 12 and all day on Sunday 13 September
Buses replace overnight trains between Gravesend and Gillingham from Tuesday 25 to Friday 28 August
Amended service each night between Purley and Gatwick Airport from 23:00 from Monday 24 to Thursday 27 August
No trains at Kentish Town until approximately 09:15 on Sunday 23 August
Buses replace trains between Otford and Sevenoaks on Sunday 23 August
Amended service to and from London Kings Cross until 08:45 on Sunday 23 August
Buses replace trains between Luton and Bedford from midnight until 09:15 on Sunday 23 August
No direct trains between Luton and Sutton on Sunday 23 August
Amended 01:24 Dartford to Gillingham service on Sunday 23 August
Amended service between Tulse Hill and Sutton via Wimbledon on Saturday 22 August
Buses replace trains between Slade Green / Sidcup and Dartford / Gravesend on Saturday 5 and Sunday 6 September
No trains to / from London Kings Cross on Saturday 5 and Sunday 6 September
Amended service between London St Pancras International and Luton from Saturday 29 to Monday 31 August
Buses replace trains between Sidcup / Slade Green and Dartford from Saturday 29 to Monday 31 August
Amended services between London Victoria and Bromley South from Saturday 29 to Monday 31 August
Buses replace trains between Slade Green / Sidcup and Dartford on Sunday 23 August
Amended late night trains from Luton to Gillingham from Monday 20 to Thursday 23 July
Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 3 to Thursday 6 August
No trains between London Kings Cross and Finsbury Park until 08:45 on Sunday 2 August
Buses replace Thameslink trains between London St Pancras International and Hendon until 08:55 on Sunday 2 August
Buses replace trains between Welwyn Garden City / Hertford North and Stevenage until 08:15 Sunday 2 August
Buses replace overnight / early morning trains between Three Bridges and Brighton from Monday 27 to Friday 31 July
Buses replace trains between Three Bridges and Brighton / Lewes until approximately 08:15 on Sunday 9 August
No trains between London Bridge and Tulse Hill / West Croydon / Crystal Palace on Sunday 2 August
Amended overnight Great Northern and Thameslink trains from 23:00 Saturday 1 August to 02:00 Sunday 2 August
Amended Thameslink service to / from Sutton each morning from Tuesday 18 until Friday 21 August
No Thameslink trains between London Kings Cross and Welwyn Garden City / Hertford North until 08:45 on Sunday 26 July
Buses replace Thameslink trains between Bedford and St Albans from 23:00 Saturday 25 to 09:30 Sunday 26 July
Amended service at Three Bridges on Sunday 16 August
Buses replace trains between St Albans, Harpenden and Luton until approximately 09:30 on Sunday 16 August
Retimed trains between Purley and Three Bridges from 23:30 Saturday 25 to 09:30 then from 22:15 Sunday 26 July
Amended 03:24 Peterborough to London Kings Cross service on Monday 27 and Tuesday 28 July
No trains to / from London Kings Cross before 08:45 on Sunday 26 July
Amended late night service towards Brighton from Monday 13 to Thursday 16 July
Reduced Thameslink service at London Bridge on Sunday 26 July
Buses replace late night / early morning trains between Dartford / Gravesend and Gillingham / Rainham from Tuesday 14 to Friday 17 July
Buses replace trains between Luton and Bedford on Saturday 11 and Sunday 12 July
Buses replace trains between Hendon and London St Pancras International until 09:00 on Sunday 19 July
Amended 09:00 London Bridge to Sutton via Mitcham Junction on Sunday 19 July
Amended 08:30 London Bridge to Sutton via Mitcham Junction on Sunday 19 July
No trains to / from London Cannon Street and buses replace trains between New Cross and Dartford on Sunday 9 August
Amended train services to / from London St Pancras International on Saturday 8 and Sunday 9 August
Buses replace trains between Lewisham and Charlton via Greenwich on Sunday 2 August
Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 20 to Friday 24 July
No trains to / from London Kings Cross or Harringay / Hornsey before 07:10 on Sunday 19 July
Buses replace morning trains between Royston and Cambridge on Sunday 19 July
Amended 00:04 Brighton to Bedford service on Sunday 19 July
No Thameslink late night / early morning trains to / from Redhill from Monday 6 to Friday 10 July
Amended services via Denmark Hill on Saturday 18 and Sunday 19 July
No trains via Denmark Hill / Catford on Saturday 11 and Sunday 12 July