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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- [email protected]
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended evening Thameslink services in the Sutton area from Monday 4 to Thursday 7 October
- Amended 04:12 Brighton to Bedford service on Monday 4 October
- Amended Thameslink service to / from Sutton on Sunday 3 October
- Amended services between Crawley and Horsham on Sunday 3 October
- Amended service between Three Bridges / Haywards Heath and Brighton on Sunday 3 October
- Buses replace morning trains between Royston and Cambridge on Sunday 3 October
- Amended services between Radlett and Harpenden on Saturday 2 and Sunday 3 October
- Amended 23:45 Bedford to Brighton service on Saturday 2 October
- Buses replace late night / early morning trains between Dartford / Strood and Rainham from Tuesday 19 to Friday 22 October
- Amended early morning trains at Hatfield and Welham Green on Monday 18 October
- Buses replace early morning trains between Hitchin and Hertford North / Welwyn Garden City on Sunday 17 October
- No trains at Earlswood or Salfords on Sunday 17 October
- Amended late night Thameslink service through St Albans on Saturday 16 and all day Sunday 17 October
- Buses replace late night / early morning trains between Three Bridges and Brighton from Monday 20 to Friday 24 September
- Buses replace late night / early morning trains between Purley and Redhill from Monday 20 to Wednesday 22 September
- Buses replace early morning trains at Arlesey on Monday 20 and Tuesday 20 September
- Amended Thameslink service to / from London Bridge on Sunday 19 September
- Buses replace trains between Hitchin and Peterborough before 06:00 on Sunday 19 September
- Buses replace trains between Hitchin and Royston on Saturday 18 and Sunday 19 September
- Amended evening trains in the Elephant & Castle area from Monday 11 to Thursday 14 October
- Amended 04:00 Gillingham to Dartford service on Monday 11 October
- No trains to / from London Kings Cross / Moorgate before 08:20 on Sunday 10 October
- Amended Thameslink services in the Harpenden area from 22:00 on Saturday 9 and all day on Sunday 10 October
- Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 9 and Sunday 10 October
- No trains at Earlswood or Salfords on Saturday 18 and Sunday 19 September
- Amended Thameslink service in the Preston Park area from Monday 27 September to Friday 1 October
- Buses replace early morning trains via Potters Bar from Tuesday 28 September to Friday 1 October
- Amended evening Thameslink services to Sutton on Monday 27 to Thursday 30 September
- No early morning trains to / from Kentish Town on Sunday 26 September
- Buses replace morning trains between Stevenage and Royston / Peterborough on Sunday 26 September
- Buses replace morning trains between Bedford and Luton on Sunday 26 September
- Reduced Thameslink service to / from London Bridge on Saturday 25 and Sunday 26 September
- No trains via Bromley South on Sunday 24 October
- Buses replace trains via Catford on Sunday 10 October
- Buses replace trains between New Cross Gate and West Croydon / Crystal Palace on Saturday 9 and Sunday 10 October
- Amended trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 25 and Sunday 26 September
- Buses replace trains between Bromley South and Meopham / Borough Green & Wrotham on Sunday 19 September
- Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
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