Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 08 December 2019 09:17

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 1 March
No trains to / from London Kings Cross on Saturday 29 February and Sunday 1 March
Buses replace early morning trains at Arlesey on Tuesday 11 February
No overnight Thameslink services via Redhill from Tuesday 11 to Friday 14 February
Buses replace overnight services between Three Bridges and Brighton from Monday 10 to Friday 14 February
No trains between London St Pancras International and London Bridge / Herne Hill on Sunday 9 February
Buses replace trains between Horsham and Crawley / Three Bridges on Saturday 8 and Sunday 9 February
No trains between Herne Hill and Sutton on Saturday 8 February
Amended service to / from London Kings Cross on Sunday 23 February
Amended services in the Strood / Gravesend / Maidstone West area on Sunday 16 February
Amended service to / from London Kings Cross on Saturday 15 and Sunday 16 February
Thameslink Christmas and New Year Travel Summary
Buses replace trains from 00:01 to 04:00 between East Croydon and Redhill on Monday 3 February
Buses replace overnight trains between Hitchin and Cambridge from Monday 3 to Thursday 6 February
No trains between Hitchin and Peterborough until 08:45 on Sunday 2 February
No trains between London Kings Cross and New Barnet / Stevenage via Hertford North until 08:30 Sunday 2 February
Revised Thameslink service through East Croydon on Saturday 28 and Sunday 29 December
Amended 21:39 Sutton to Luton on Sunday 26 January
Reduced Thameslink service on Wednesday 1 January
No trains between East Croydon and Caterham / Redhill / Tattenham Corner on Sunday 2 February
Amended service between Denmark Hill and Bromley South on Saturday 8 February
No trains between London Victoria / Nunhead and Bromley South on Sunday 9 February
Amended service to / from London Kings Cross on Saturday 8 and Sunday 9 February
Amended service through Plumstead until 09:00 on Sunday 2 February
Buses replace early morning trains between Gravesend and Rainham from Tuesday 28 to Friday 31 January
Buses replace early morning Thameslink services to / from Redhill on Sunday 26 January
Amended evening Thameslink services between St Albans and Luton on Sunday 26 January
Amended 06:46 Orpington to London Victoria service on Sunday 26 January
Buses replace trains between Sole Street / Strood and Rainham on Sunday 2 February
Amended Southern overnight trains between Redhill and Three Bridges from Monday 20 to Thursday 23 January
Amended Thameslink trains between Bedford / Luton and Sutton on Sunday 19 January
No early morning Thameslink trains at Redhill on Sunday 19 January
No trains to / from London Kings Cross on Saturday 25 and Sunday 26 January
Buses replace trains between Lewisham and Plumstead via Greenwich on Saturday 25 and Sunday 26 January
Buses replace trains between Three Bridges and Brighton / Lewes on Saturday 18 and Sunday 19 January
Amended evening / morning services between East Croydon and Three Bridges from Monday 13 to Friday 17 January
Buses replace late night / early morning trains via Hertford North from Monday 13 to Friday 17 January
Buses replace evening / morning trains to / from Arlesey on Monday 13 and Tuesday 14 January
Amended 22:54 Luton to Sutton service from Tuesday 14 to Thursday 16 January
Amended early morning Thameslink trains between Dartford to Gillingham on Wednesday 15 January
Amended service between Selhurst / Norwood Junction and Gatwick Airport on Saturday 11 and Sunday 12 January
Amended service to / from London Kings Cross on Saturday 18 and Sunday 19 January
No trains between Deptford / Lewisham and Plumstead via Charlton on Saturday 18 and Sunday 19 January
Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 6 to Thursday 9 January
Buses replace early morning trains between Finsbury Park and New Barnet / Welwyn Garden City / Stevenage on Sunday 5 January
Amended service to / from Redhill on Sunday 5 January
No overnight Thameslink trains at Redhill from 23:45 Thursday 2 January
Buses replace overnight / early morning Thameslink trains between Haywards Heath and Brighton on Thursday 2 January
Amended 23:22 Sevenoaks to London Blackfriars on Thursday 2 January
Amended 23:22 Sevenoaks to London Blackfriars on Monday 30 December
Buses replace overnight / early morning Thameslink trains between Haywards Heath and Brighton on Monday 30 December
No overnight Thameslink trains at Redhill from 23:45 Monday 30 December
No overnight trains at Arlesey and Sandy from 23:30 until the end of service Monday 30 December
Amended service to / from London Kings Cross on Saturday 11 and Sunday 12 January
Buses replace trains between Stevenage and Peterborough / Letchworth Garden City from 23:00 Saturday 28 to 08:20 Sunday 29 December
Amended late night trains between Redhill and Gatwick Airport on Saturday 28 and Sunday 29 December
Buses replace trains between Tulse Hill and Sutton on Sunday 29 December
Amended trains between Haywards Heath / Lewes and Brighton from 23:59 Saturday 28 to 08:40 on Sunday 29 December
Amended service between Hitchin and Cambridge from approximately 23:45 on Monday 23 December
Revised overnight service between London Blackfriars and Sutton from approximately 23:15 on Monday 23 December
Buses replace trains between Peterborough and Hitchin until approximately 07:45 on Sunday 22 December
Buses replace trains between London Kings Cross and New Barnet / Gordon Hill until approximately 08:45 on Sunday 22 December
Buses replace trains between Hitchin and Welwyn Garden City before 08:00 on Sunday 15 December
Amended Thameslink services in the London Bridge area on Sunday 15 December
Buses replace early morning trains between Bedford and Luton on Sunday 15 December
Amended late night / early morning trains between Purley and Three Bridges from Monday 16 to Friday 20 December
Amended service to / from London Kings Cross on Saturday 4 and Sunday 5 January
Amended late night / early morning Thameslink trains from Monday 9 to Friday 13 December
Amended service before 13:00 to / from London Kings Cross on Friday 27 December
Amended service through Denmark Hill on Sunday 29 December
Buses replace trains between Bromley South / Swanley and Strood on Saturday 14 and Sunday 15 December