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- Stobart Rail
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Tulse Hill and Sutton on Sunday 29 December
- Revised service through East Croydon on Saturday 28 December
- Amended service between Hitchin and Cambridge from approximately 23:45 on Monday 23 December
- Revised overnight service between London Blackfriars and Sutton from approximately 23:15 on Monday 23 December
- Buses replace trains between Peterborough and Hitchin until approximately 07:45 on Sunday 22 December
- Buses replace trains between London Kings Cross and New Barnet / Gordon Hill until approximately 08:45 on Sunday 22 December
- Amended trains between East Croydon and Purley Oaks from 01:05 to 06:25 on Sunday 22 December
- Buses replace trains between Hitchin and Welwyn Garden City before 08:00 on Sunday 15 December
- Amended Thameslink services in the London Bridge area on Sunday 15 December
- Buses replace early morning trains between Bedford and Luton on Sunday 15 December
- Amended late night / early morning trains between Purley and Three Bridges from Monday 16 to Friday 20 December
- Amended service between Peterborough and Hitchin on Saturday 4 and Sunday 5 January
- Amended service between Hitchin and Welwyn North on Sunday 3 November
- Amended evening service between Hitchin and Welwyn North on Saturday 2 November
- Amended Thameslink service between Bedford and Brighton on Sunday 3 November
- Revised Great Northern and Thameslink trains between Hitchin and Welwyn Garden City from 21:00 Saturday 26 and all day Sunday 27 October
- Amended late night / early morning Thameslink trains from Monday 9 to Friday 13 December
- Buses replace trains between Royston and Cambridge until 09:45 on Sunday 8 December
- No trains between London St Pancras International and Loughborough Junction / London Bridge on Sunday 8 December
- No trains at Redhill on Sunday 8 December
- Buses replace late night / early morning trains between Streatham Common and Sutton from Monday 2 to Friday 6 December
- Reduced Thameslink service between Bedford and Gatwick Airport / Three Bridges on Sunday 3 November
- Amended service before 13:00 to / from London Kings Cross on Friday 27 December
- Buses replace late night / early morning trains between Stevenage and Royston / Peterborough on Saturday 30 November and Sunday 1 December
- Buses replace trains between Three Bridges and Brighton until 05:00 on Saturday 30 November
- Amended service through Denmark Hill on Sunday 29 December
- No trains to and from London Kings Cross until 10:20 on Sunday 1 December
- Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 25 to Thursday 28 November
- Buses replace trains between Welwyn Garden City and Hitchin until approximately 08:30 Sunday 24 November
- No trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 24 November
- Buses replace trains between Bromley South / Swanley and Strood on Saturday 14 and Sunday 15 December
- Amended trains through Redhill on Sunday 24 November
- Buses replace trains between Three Bridges and Lewes / Brighton on Sunday 24 November
- Amended Thameslink services between London Bridge and East Croydon / Rainham on Saturday 23 and Sunday 24 November
- No trains to and from London Kings Cross before 10:20 on Sunday 17 November
- Buses replace trains to / from Earlswood / Salfords until 09:00 on Sunday 17 November
- Buses replace trains between Bedford and Luton from 23:00 on Saturday 16 until 13:00 on Sunday 17 November
- Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Sunday 1 December
- Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 1 December
- No Southeastern / Thameslink services to / from London Victoria on Sunday 1 December
- Buses replace trains between Stevenage / Hitchin and Cambridge after 23:45 from Monday 11 to Friday 15 November
- Amended late night / early morning trains between Harpenden and Bedford from Monday 11 to Friday 15 November
- Amended 21:54 Peterborough to Horsham service on Monday 11 and Tuesday 12 November
- Buses replace trains between Dartford / Gravesend and Gillingham / Rainham after 23:30 from Monday 11 to Thursday 14 November
- Amended service between Kentish Town and West Hampstead Thameslink after 23:00 on Saturday 9 November
- No trains to / from Sutton via Wimbledon on Saturday 9 or Sunday 10 November
- Amended midweek Thameslink service from Monday 4 to Friday 8 November
- Amended Thameslink service to / from Horsham on Sunday 3 November
- No trains to and from London Kings Cross until 10:30 on Sunday 3 November
- No Thameslink trains at Sutton on Sunday 3 November
- Amended 23:35 Bedford to Brighton service on Saturday 2 November
- Buses replace Thameslink trains between St Albans and Bedford from 23:30 on Saturday 2 until 09:15 on Sunday 3 November
- Amended late night trains between Bedford and Sutton on Saturday 2 November
- Amended services in the Strood / Gravesend / Maidstone West area on Sunday 17 November
- Buses replace trains between Bromley South / Chislehurst and Orpington / Sevenoaks on Sunday 17 November
- Amended train services to / from London St Pancras International on Sunday 10 November
- Buses replace trains between Reigate / Purley / Redhill and Gatwick Airport / Horley / Edenbridge on Sunday 10 November
- Amended 05:52 Three Bridges to London Bridge service on Sunday 27 October
- Buses replace late night trains at Redhill on Saturday 26 October
- Amended Thameslink trains from 20:30 each evening from Monday 28 to Thursday 31 October
- No trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 27 October
- Buses replace trains between Meopham / Strood and Rainham on Sunday 3 November
- Buses replace trains between Gillingham and Faversham / Sheerness-on-Sea on Sunday 27 October
- Amended 00:28 and 01:24 Dartford to Gillingham service from Tuesday 22 to Friday 25 October
- No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 20 October
- Buses replace trains between Peterborough / Letchworth Garden City and Stevenage before 08:45 on Sunday 20 October
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