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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains to / from Earlswood and Salfords after 22:40 from Monday 8 to Thursday 11 July
- No Thameslink trains between Luton / Kentish Town and Dartford on Saturday 3 and Sunday 4 August
- Amended 23:35 Bedford to Brighton service on Saturday 29 June
- Amended service through Swanley on Sunday 15 September
- Buses replace trains between Rochester and Rainham on Saturday 14 September
- Amended 03:24 Peterborough to London Kings Cross from Tuesday 9 to Friday 12 July
- Amended service at Peterborough on Saturday 14 and Sunday 15 September
- Amended midweek early morning Thameslink service between Haywards Heath and Brighton from Tuesday 20 to Friday 23 August
- Amended 20:28 Rainham to Luton service from Monday 19 to Friday 23 August
- Buses replace early morning Thameslink trains between Gravesend and Gillingham from Tuesday 20 to Friday 23 August
- Buses replace late night / early morning trains between Stevenage / Hitchin and Cambridge from Monday 18 to Thursday 22 August
- Amended Thameslink service between Bedford / Cambridge and Brighton on Sunday 18 August
- Buses replace trains between Haywards Heath and Brighton until 06:00 on Sunday 18 August
- No Thameslink trains at Earlswood or Salfords before 06:00 on Sunday 18 August
- Amended Thameslink service between Kentish Town and Rainham on Sunday 18 August
- Amended 23:25 Bedford to Brighton service on Saturday 17 August
- Amended 01:24 Dartford to Gillingham service on Sunday 18 August
- No trains to / from London Kings Cross before 07:45 on Sunday 18 August
- Major upgrade work at London Kings Cross from Saturday 24 to Monday 26 August
- Amended morning trains between London Bridge and East Croydon on Sunday 11 August
- Buses replace trains between Finsbury Park and Welwyn Garden City / Stevenage until 08:45 on Sunday 11 August
- Amended services between Three Bridges and Brighton until 05:15 on Saturday 10 August
- Buses replace trains between Billingshurst / Horsham and Dorking / Three Bridges on Saturday 10 and Sunday 11 August
- Amended 05:36 Sevenoaks to London Blackfriars service from Tuesday 13 to Friday 16 August
- Amended late night / early morning trains between Leagrave and Cricklewood from Monday 5 to Friday 9 August
- Buses replace trains between Finsbury Park and Welwyn Garden City / Stevenage until 09:15 on Sunday 4 August
- Amended 01:24 Dartford to Gillingham service on Sunday 4 August
- Buses replace trains between Orpington / Sevenoaks and Tonbridge on Saturday 17 and Sunday 18 August
- Buses replace trains between Dartford and Gillingham / Rainham from Monday 22 to Wednesday 24 July
- Amended trains in the Redhill area from Monday 22 to Friday 26 July
- Amended 05:30 Sevenoaks to London Blackfriars from Tuesday 6 to Friday 9 August
- Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 23 to Friday 26 July
- Buses replace late night / early morning Thameslink trains between Haywards Heath and Brighton on Friday 19 and Saturday 20 July
- Buses replace trains between Haywards Heath and Brighton until 06:30 on Sunday 21 July
- Amended Thameslink service between East Croydon and Horsham / Brighton from 20:45 on Sunday 14 July
- Amended overnight trains between Gatwick Airport and Three Bridges on Sunday 21 and Monday 22 July
- Amended service between Horsham and London Bridge on Sunday 14 July
- Amended Thameslink service between London Victoria and Orpington / Sevenoaks on Sunday 14 July until 09:15
- No trains to / from London Kings Cross before 09:00 on Sunday 21 July
- Buses replace trains between Bedford and Luton from 22:45 Saturday 13 until 09:15 on Sunday 14 July
- Buses replace trains between Bedford and Luton until 09:00 on Sunday 21 July
- Amended trains between East Grinstead and Gatwick Airport / Oxted on Sunday 21 July
- Buses replace early morning and late night trains between Three Bridges and Brighton on Sunday 28 July
- Buses replace early morning trains between Purley and Horley until 06:15 Sunday 28 July
- Buses replace trains between Stevenage and Peterborough / Letchworth Garden City until 08:30 Sunday 28 July
- No trains between London Kings Cross and Finsbury Park until 09:00 Sunday 28 July
- No Thameslink trains between St Albans and Sutton until 09:00 Sunday 28 July
- No Thameslink trains between Luton / Kentish Town and Dartford on Saturday 27 and Sunday 28 July
- Amended service between Bedford and Kettering on Sunday 11 August
- No trains at London Cannon Street and buses replace trains between Lewisham and Charlton on Saturday 10 and Sunday 11 August
- No Thameslink trains between Redhill and Horley via Salfords on Sunday 30 June
- Buses replace late night / early morning trains between Balham and Sutton / Epsom / Dorking / Horsham from Monday 1 and Friday 5 July
- Buses replace trains between Tulse Hill and Sutton via Mitcham Junction on Sunday 30 June
- Buses replace trains between Brighton and Three Bridges / Lewes until 08:45 on Sunday 30 June
- Buses replace evening / morning trains between Luton and Bedford on Saturday 29 and Sunday 30 June
- Buses replace trains between Luton and Bedford until 08:15 on Sunday 7 July
- No Great Northern / Thameslink trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 7 July
- Buses replace Thameslink trains between London Blackfriars and Bromley South until 08:45 on Sunday 7 July
- Buses replace overnight / early morning trains between Stevenage and Cambridge from Monday 8 to Thursday 11 July
- Amended midweek overnight / early morning Thameslink service from Tuesday 9 to Friday 12 July
- Buses replace trains between Three Bridges / Haywards Heath and Brighton / Eastbourne until 08:15 on Sunday 7 July
- No trains to / from London Cannon Street and buses replace trains between Lewisham and Dartford via Woolwich on Sunday 21 July
- Amended late night trains between London Blackfriars and Sevenoaks from Monday 24 to Thursday 27 June
- Amended 22:54 Luton to Sutton service from Monday 24 to Friday 27 June
- Amended late night / early morning trains in the St Albans area from Monday 24 to Friday 28 June
- Major Improvement Works at London Kings Cross on Saturday 13 and Sunday 14 July
- Amended early morning service between London Victoria and Gillingham / Canterbury East on Sunday 7 July
- No trains between Denmark Hill and Bromley South on Saturday 29 and Sunday 30 June
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