Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 15 October 2019 17:03

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Tulse Hill and Sutton on Sunday 29 December
Revised service through East Croydon on Saturday 28 December
Amended service between Hitchin and Cambridge from approximately 23:45 on Monday 23 December
Revised overnight service between London Blackfriars and Sutton from approximately 23:15 on Monday 23 December
Buses replace trains between Peterborough and Hitchin until approximately 07:45 on Sunday 22 December
Buses replace trains between London Kings Cross and New Barnet / Gordon Hill until approximately 08:45 on Sunday 22 December
Amended trains between East Croydon and Purley Oaks from 01:05 to 06:25 on Sunday 22 December
Buses replace trains between Hitchin and Welwyn Garden City before 08:00 on Sunday 15 December
Amended Thameslink services in the London Bridge area on Sunday 15 December
Buses replace early morning trains between Bedford and Luton on Sunday 15 December
Amended late night / early morning trains between Purley and Three Bridges from Monday 16 to Friday 20 December
Amended service between Peterborough and Hitchin on Saturday 4 and Sunday 5 January
Amended service between Hitchin and Welwyn North on Sunday 3 November
Amended evening service between Hitchin and Welwyn North on Saturday 2 November
Amended Thameslink service between Bedford and Brighton on Sunday 3 November
Revised Great Northern and Thameslink trains between Hitchin and Welwyn Garden City from 21:00 Saturday 26 and all day Sunday 27 October
Amended late night / early morning Thameslink trains from Monday 9 to Friday 13 December
Buses replace trains between Royston and Cambridge until 09:45 on Sunday 8 December
No trains between London St Pancras International and Loughborough Junction / London Bridge on Sunday 8 December
No trains at Redhill on Sunday 8 December
Buses replace late night / early morning trains between Streatham Common and Sutton from Monday 2 to Friday 6 December
Reduced Thameslink service between Bedford and Gatwick Airport / Three Bridges on Sunday 3 November
Amended service before 13:00 to / from London Kings Cross on Friday 27 December
Buses replace late night / early morning trains between Stevenage and Royston / Peterborough on Saturday 30 November and Sunday 1 December
Buses replace trains between Three Bridges and Brighton until 05:00 on Saturday 30 November
Amended service through Denmark Hill on Sunday 29 December
No trains to and from London Kings Cross until 10:20 on Sunday 1 December
Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 25 to Thursday 28 November
Buses replace trains between Welwyn Garden City and Hitchin until approximately 08:30 Sunday 24 November
No trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 24 November
Buses replace trains between Bromley South / Swanley and Strood on Saturday 14 and Sunday 15 December
Amended trains through Redhill on Sunday 24 November
Buses replace trains between Three Bridges and Lewes / Brighton on Sunday 24 November
Amended Thameslink services between London Bridge and East Croydon / Rainham on Saturday 23 and Sunday 24 November
No trains to and from London Kings Cross before 10:20 on Sunday 17 November
Buses replace trains to / from Earlswood / Salfords until 09:00 on Sunday 17 November
Buses replace trains between Bedford and Luton from 23:00 on Saturday 16 until 13:00 on Sunday 17 November
Buses replace trains between New Cross Gate and Crystal Palace / West Croydon on Sunday 1 December
Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 1 December
No Southeastern / Thameslink services to / from London Victoria on Sunday 1 December
Buses replace trains between Stevenage / Hitchin and Cambridge after 23:45 from Monday 11 to Friday 15 November
Amended late night / early morning trains between Harpenden and Bedford from Monday 11 to Friday 15 November
Amended 21:54 Peterborough to Horsham service on Monday 11 and Tuesday 12 November
Buses replace trains between Dartford / Gravesend and Gillingham / Rainham after 23:30 from Monday 11 to Thursday 14 November
Amended service between Kentish Town and West Hampstead Thameslink after 23:00 on Saturday 9 November
No trains to / from Sutton via Wimbledon on Saturday 9 or Sunday 10 November
Amended midweek Thameslink service from Monday 4 to Friday 8 November
Amended Thameslink service to / from Horsham on Sunday 3 November
No trains to and from London Kings Cross until 10:30 on Sunday 3 November
No Thameslink trains at Sutton on Sunday 3 November
Amended 23:35 Bedford to Brighton service on Saturday 2 November
Buses replace Thameslink trains between St Albans and Bedford from 23:30 on Saturday 2 until 09:15 on Sunday 3 November
Amended late night trains between Bedford and Sutton on Saturday 2 November
Amended services in the Strood / Gravesend / Maidstone West area on Sunday 17 November
Buses replace trains between Bromley South / Chislehurst and Orpington / Sevenoaks on Sunday 17 November
Amended train services to / from London St Pancras International on Sunday 10 November
Buses replace trains between Reigate / Purley / Redhill and Gatwick Airport / Horley / Edenbridge on Sunday 10 November
Amended 05:52 Three Bridges to London Bridge service on Sunday 27 October
Buses replace late night trains at Redhill on Saturday 26 October
Amended Thameslink trains from 20:30 each evening from Monday 28 to Thursday 31 October
No trains to and from London Kings Cross from 00:15 until 10:30 on Sunday 27 October
Buses replace trains between Meopham / Strood and Rainham on Sunday 3 November
Buses replace trains between Gillingham and Faversham / Sheerness-on-Sea on Sunday 27 October
Amended 00:28 and 01:24 Dartford to Gillingham service from Tuesday 22 to Friday 25 October
No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 20 October
Buses replace trains between Peterborough / Letchworth Garden City and Stevenage before 08:45 on Sunday 20 October