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- Managing Director
- Phil Whittingham
- Head Office
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Address
-
Virgin Trains
North Wing Offices
Euston Station London
NW1 2HS - Email address
- Customer.Resolutions@virgintrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03331031031
- 01216547528 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- Virgin Trains - Customer Services
- Note
-
Opening hours
Monday to Friday - 08:30 - 18:15
Saturday - 09:00 - 16:00
- Lost Property
- Phone
- 03331031031
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 08:30 - 18:15
Saturday - 09:00 - 16:00
- Assisted Travel
- Phone
- 08000158123
- Textphone number
- 08000158124 (For customers with hearing impairments)
- Web address
- Virgin Trains - Assisted Travel
- Note
-
Please note the textphone number is for the hard of hearing only.
Opening hours
Monday to Sunday - 08:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 08719774222
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- 03331030909
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 22:30 / 23:30 London Euston to Wolverhampton from Tuesday 5 to Friday 8 November
- Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
- Amended 22:46 Wolverhampton to London Euston on Monday 4 November
- Amended service between Chester and Holyhead on Saturday 2 and Sunday 3 November
- Amended services between Chester and Holyhead / Rhyl / Wrexham General on Saturday 26 and Sunday 27 October
- Amended 23:00 London Euston to Manchester Piccadilly service from Monday 28 to Thursday 31 October
- Amended 22:46 Wolverhampton to London Euston service from Monday 28 to Thursday 31 October
- Amended 23:00 London Euston to Manchester Piccadilly on Monday 21 October
- Amended 20:31 London Euston to Preston service on Saturday 19 October
- Amended evening / morning Virgin Trains services between Birmingham New Street and Wolverhampton from Monday 14 to Friday 18 October
- Amended 20:31 London Euston to Preston on Saturday 12 October
- Reduced service from / to London Euston from approximately 12:00 Sunday 6 October
- CANCELLED: Engineering work between Crewe and Wigan North Western on Saturday 5 October
- Buses replace late night trains at Northampton on Monday 7 October
- Buses replace late night / early morning trains between Crewe and Preston on Saturday 28 and Sunday 29 September
- Amended 22:45 Wolverhampton to London Euston service from Monday 30 September to Wednesday 2 October
- Amended 20:31 London Euston to Preston train on Saturday 21 September
- Amended evening services between London Euston and Wolverhampton / Manchester Piccadilly from Monday 23 to Thursday 26 September
- Amended overnight Virgin Trains service from Monday 16 until Thursday 19 September
- Amended 20:31 London Euston to Preston service on Saturday 14 September
- Amended late night Virgin Trains service to and from London Euston from Monday 9 to Thursday 12 September
- Amended overnight service between London Euston and Wolverhampton from Monday 2 to Thursday 5 September
- Amended evening / morning Virgin Trains services between Wolverhampton / Preston and London Euston on Saturday 31 August and Sunday 1 September
- Buses replace trains between Stockport and Stafford on Sunday 25 August
- Reduced service at / through Milton Keynes Central from Saturday 24 to 12:00 Monday 26 August
- Buses replace trains between Rugby and Milton Keynes Central via Northampton on Sunday 18 August
- Amended evening / morning Virgin Trains services in the Warrington Bank Quay area on Saturday 17 and Sunday 18 August
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