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- Managing Director
- Phil Whittingham
- Head Office
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Address
-
Virgin Trains
North Wing Offices
Euston Station London
NW1 2HS - Email address
- Customer.Resolutions@virgintrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03331031031
- 01216547528 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- Virgin Trains - Customer Services
- Note
-
Opening hours
Monday to Friday - 08:30 - 18:15
Saturday - 09:00 - 16:00
- Lost Property
- Phone
- 03331031031
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 08:30 - 18:15
Saturday - 09:00 - 16:00
- Assisted Travel
- Phone
- 08000158123
- Textphone number
- 08000158124 (For customers with hearing impairments)
- Web address
- Virgin Trains - Assisted Travel
- Note
-
Please note the textphone number is for the hard of hearing only.
Opening hours
Monday to Sunday - 08:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 08719774222
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- 03331030909
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
- Amended late night / early morning trains between Birmingham New Street and Wolverhampton from Monday 6 to Friday 10 January
- Amended service between Crewe and Preston on Wednesday 1 January
- Amended late night Virgin Trains service to Wolverhampton on Monday 30 December, Wednesday 1 and Thursday 2 January
- Amended service through Haymarket over the New Year period
- Amended 22:30 & 23:30 London Euston to Wolverhampton service from Tuesday 31 December to Thursday 2 January
- Buses replace late night trains between Northampton and Milton Keynes Central / Rugby on Monday 30 December
- Amended late night services between London Euston and Wolverhampton on Monday 23 December
- Amended evening / morning services to / from Northampton on Monday 23 and Tuesday 24 December
- Amended late night Virgin Trains services from Tuesday 17 to Thursday 19 December
- Amended midweek Virgin Trains service from Monday 9 to Thursday 12 December
- Amended midweek Virgin Trains service from Monday 2 to Friday 6 December
- Amended late night / early morning Virgin Trains services from Tuesday 26 to Friday 29 November
- Buses replace trains between Llandudno Junction / Bangor and Holyhead on Saturday 9 and Sunday 10 November
- Amended 22:30 & 23:30 London Euston to Wolverhampton from Tuesday 5 to Friday 8 November
- Buses replace trains to and from Liverpool Lime Street on Saturday 2 and Sunday 3 November
- Amended 22:46 Wolverhampton to London Euston on Monday 4 November
- Amended service between Chester and Holyhead on Saturday 2 and Sunday 3 November
- Amended services between Chester and Holyhead / Rhyl / Wrexham General on Saturday 26 and Sunday 27 October
- Amended 23:00 London Euston to Manchester Piccadilly service from Monday 28 to Thursday 31 October
- Amended 22:46 Wolverhampton to London Euston service from Monday 28 to Thursday 31 October
- Amended 23:00 London Euston to Manchester Piccadilly on Monday 21 October
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