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- Managing Director
- Phil Whittingham
- Head Office
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Address
-
Virgin Trains
North Wing Offices
Euston Station London
NW1 2HS - Email address
- Customer.Resolutions@virgintrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03331031031
- 01216547528 (For customers with hearing impairments)
- Address
-
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-
-
- - Web address
- Virgin Trains - Customer Services
- Note
-
Opening hours
Monday to Friday - 08:30 - 18:15
Saturday - 09:00 - 16:00
- Lost Property
- Phone
- 03331031031
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 08:30 - 18:15
Saturday - 09:00 - 16:00
- Assisted Travel
- Phone
- 08000158123
- Textphone number
- 08000158124 (For customers with hearing impairments)
- Web address
- Virgin Trains - Assisted Travel
- Note
-
Please note the textphone number is for the hard of hearing only.
Opening hours
Monday to Sunday - 08:00 - 22:00
Ticketing & Fares
- Telesales
-
- Phone
- 08719774222
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- 03331030909
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended evening London Euston to Wolverhampton services from Monday 12 to Thursday 15 August
- Buses replace evening trains to / from Northampton on Monday 12 August
- Amended evening / morning services in the Warrington Bank Quay / Wigan North Western area on Saturday 10 and Sunday 11 August
- Amended 23:00 London Euston to Manchester Piccadilly service from Monday 5 to Thursday 8 August
- Amended 20:10 London Euston to Chester service from Monday 29 July to Friday 2 August
- No Virgin Trains between Birmingham New Street and Wolverhampton overnight from Monday 22 to Friday 26 July
- Major improvement work in the Warrington Bank Quay area from Saturday 20 July to Sunday 4 August
- Amended 22:30 and 23:30 London Euston to Wolverhampton services from Tuesday 16 to Thursday 18 July
- Amended 08:05 and 08:25 Manchester Piccadilly to London Euston services on Sunday 14 July
- Amended late night service between Milton Keynes Central and Northampton on Monday 15 July
- Amended evening London Euston to Wolverhampton services from Monday 8 to Thursday 11 July
- Amended late night service between London Euston and Wolverhampton on Saturday 6 and Sunday 7 July
- Amended 20:20 London Euston to Manchester Piccadilly service on Saturday 6 and Sunday 7 July
- Amended 04:26 Glasgow Central to London Euston service on Saturday 6 and Sunday 7 July
- Buses replace late night trains to / from Northampton from Monday 8 to Friday 12 July
- Amended evening Virgin Trains services from Monday 24 to Thursday 27 June
- Reduced service to / from London Euston on Saturday 29 and Sunday 30 June
- Amended 22:46 Wolverhampton to London Euston service from Monday 17 to Thursday 20 June
- Amended evening / morning trains to / from Wolverhampton from Monday 10 to Friday 14 June
- Amended late night / early morning services between Stafford and Crewe from Monday 10 to Friday 14 June
- Buses replace trains between Carlisle and Glasgow Central / Edinburgh from 11:30 on Saturday 1 until 11:30 on Sunday 2 June
- Amended service between Crewe and Liverpool Lime Street / Preston today
- Major improvement work at London Euston today
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