CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 14 October 2019 15:13

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Derby / Nottingham and Sheffield on Sunday 5 January
Amended service in the Aldershot and Wokingham areas on Sunday 5 January
Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
Buses replace trains between Dundee and Aberdeen on Saturday 4 and Sunday 5 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 4 and Sunday 5 January
Amended 23:09 Birmingham New Street to Nottingham service on Tuesday 7 January
Amended late night CrossCountry service between Chesterfield and Sheffield on Monday 30 December and Thursday 2 January
Amended 17:27 Plymouth to Leeds service from Monday 6 to Thursday 9 January
Amended service through Haymarket over the New Year period
Amended 17:27 Plymouth to Leeds service from Monday 30 December until Tuesday 2 January
A reduced train service to / from Guildford from Friday 27 to Monday 30 December
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
Amended CrossCountry services via Wakefield Westgate from Friday 27 to Sunday 29 December
Buses replace trains between Taunton and Newton Abbot until 10:00 on Friday 27 December
Amended 17:27 Plymouth to Leeds service from Monday 16 to Thursday 19 December
Amended 09:15 Cambridge to Stansted Airport service on Sunday 8 December
Buses replace trains between Southampton Central and Bournemouth on Sunday 1 December
Amended 17:25 Plymouth to Leeds service from Monday 2 Thursday 5 December
Amended 23:09 Birmingham New Street to Nottingham service from Monday 25 to Thursday 28 November
Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
Revised service through Guildford on Sunday 17 November
Revised service through Southampton Central on Saturday 16 and Sunday 17 November
Amended midweek CrossCountry service from Monday 18 to Wednesday 20 November
Amended 19:30 Bristol Temple Meads to Leeds service from Monday 11 to Thursday 14 November
No trains at Taunton from Saturday 9 to Thursday 14 November
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 9 and Sunday 10 November
Amended 05:34 Leeds to Glasgow Central on Tuesday 5 November
Amended service between Bristol Temple Meads and Patchway / Bristol Parkway on Sunday 3 November
No trains at Bristol Parkway on Saturday 26 and Sunday 27 October
Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 26 and Sunday 27 October
No Trains at Leeds from 23:40 on Saturday 26 until 11:40 on Sunday 27 October
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central on Saturday 19 and Sunday 20 October
Buses replace trains between Peterborough and Ely / Norwich on Saturday 19 and Sunday 20 October