CrossCountry (XC)

26/08/2020 16:25:50
http://www.crosscountrytrains.co.uk

Information last updated 08 January 2021 13:30

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 17:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Crewe and Stafford (via Stoke-on-Trent) on Sunday 14 March
Amended trains in the Wakefield area from 23:00 on Saturday 10 and all day on Sunday 11 April
Buses replace trains between Motherwell and Edinburgh from 11:30 on Saturday 10 and all day on Sunday 11 April
Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 10 and Sunday 11 April
Amended CrossCountry service from Birmingham New Street before 10:15 on Sunday 4 April
Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
Buses replace trains between Sheffield and Wakefield Westgate from Saturday 3 to Monday 5 April
Amended service through Motherwell from Saturday 3 to Monday 5 April
Buses replace trains between Cambridge and Stansted Airport on Sunday 28 March
Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
Buses replace trains between Gloucester and Worcester / Birmingham on Saturday 27 and Sunday 28 March
Buses replace trains between Plymouth and Gunnislake / St Austell on Saturday 27 and Sunday 28 March
Amended morning trains between Sheffield and Chesterfield on Sunday 28 March
Buses replace trains between Peterborough and Ely on Sunday 28 March
Buses replace trains between Peterborough and Ely on Sunday 21 March
Buses replace trains between Stafford and Stockport until 12:00 Sunday 21 March
Buses replace trains between Plymouth and St Austell on Saturday 20 and Sunday 21 March
Amended 19:35 Bristol Temple Meads to Leeds service from Monday 22 to Friday 26 March
Amended service between Macclesfield and Stockport on Sunday 14 March
Buses replace trains between Warwick Parkway / Stratford-upon-Avon and Solihull on Saturday 13 and Sunday 14 March
Buses replace trains between Plymouth and St Austell on Saturday 13 and Sunday 14 March
Amended service in the Gloucester area on Sunday 7 March
Amended trains between Edinburgh and Aberdeen on Sunday 7 March
Buses replace trains between Stafford and Macclesfield until 11:30 on Saturday 6 and Sunday 7 March
Amended service between Plymouth and Penzance from Monday 1 until Friday 5 March
Amended service through Kirkcaldy on Sunday 28 February
Amended service in the Southampton area on Saturday 27 and Sunday 28 February
Buses replace trains between Birmingham New Street and Coleshill Parkway on Saturday 27 and Sunday 28 February
Amended 19:35 Bristol Temple Meads to Leeds from Monday 22 to Thursday 25 February
Amended trains between Edinburgh and Dundee via Inverkeithing on Saturday 20 and Sunday 21 February
Buses replace trains between Birmingham New Street and Coleshill Parkway / Nuneaton on Saturday 20 and Sunday 21 February
Buses replace trains between Eastleigh and Southampton Central / Bournemouth from Saturday 13 to Friday 19 February
Amended CrossCountry services in the Birmingham New Street area from 10:45 on Saturday 13 and all day on Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Sunday 7 February
Buses replace trains between Basingstoke and Winchester / Southampton Central / Fareham on Saturday 6 and Sunday 7 February
Amended CrossCountry services in the Birmingham New Street area from 10:45 on Saturday 6 and all day on Sunday 7 February
Amended late evening / night trains between Sheffield and Chesterfield from Monday 8 to Thursday 11 February
Buses replace trains between Dundee and Aberdeen on Sunday 31 January
Amended service in the Southampton area on Saturday 30 and Sunday 31 January
Amended service between Cheltenham Spa and Bristol Parkway on Sunday 31 January
Buses replace trains between Leicester and Melton Mowbray on Sunday 24 January
Buses replace trains between Dundee and Aberdeen on Sunday 24 January
Amended service between Chesterfield and Sheffield on Sunday 24 January