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- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended trains between York and Newcastle from 18:00 Saturday 20 to 11:30 Sunday 21 June
- No trains between Gloucester and Bristol Parkway on Sunday 21 June
- Amended 23:08 Birmingham New Street to Nottingham service from Monday 22 to Thursday 25 June
- Buses replace early evening / late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 June
- Buses replace trains between Sheffield and Rotherham Central / Doncaster on Sunday 14 June
- Amended train services between Bristol and Gloucester / Swindon on Sunday 14 June
- Amended service to / from Wakefield Westgate on Sunday 7 June
- Buses replace trains between Gloucester / Patchway and Bristol Temple Meads on Sunday 7 June
- Buses replace trains between Cambridge and Audley End before 09:45 on Sunday 7 June
- Buses replace trains between Glasgow Central / Bridgeton and Motherwell / Shotts on Sunday 7 June
- No trains between Carlisle and Glasgow Central / Edinburgh via Lockerbie from 11:30 Saturday 30 to Sunday 31 May
- Reduced service at Wakefield Westgate on Sunday 31 May
- Buses replace trains to / from Southampton Central before 09:00 on Sunday 31 May
- Amended 05:59 Sheffield to Reading service from Tuesday 26 to Friday 29 May
- No trains at Wolverhampton on Sunday 24 May
- No trains between Ely and Peterborough / Norwich on Sunday 24 May
- Reduced service at Wakefield Westgate on Sunday 24 May
- Amended service between Carlisle / Edinburgh and Glasgow via Motherwell from 11:30 Saturday 16 and all day Sunday 17 May
- No trains at Wakefield Westgate on Sunday 17 May
- Reduced train services to / from Guildford on Saturday 16 and Sunday 17 May
- No trains at Wakefield Westgate on Sunday 10 May
- Amended service between Carlisle / Edinburgh and Glasgow via Motherwell from 11:30 Saturday 9 and all day Sunday 10 May
- No trains between Ely and Peterborough / Cambridge on Sunday 10 May
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 11 to Thursday 14 May
- Reduced service to / from Cardiff Central from 23:00 Thursday 7 to Sunday 10 May
- Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 2 and Sunday 3 May
- Amended trains between Edinburgh and Glasgow Central via Motherwell on Saturday 2 and Sunday 3 May
- No trains at Wolverhampton on Sunday 3 May
- No trains between Eastleigh and Southampton Central on Saturday 2 and Sunday 3 May
- Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 25 and Sunday 26 April
- Buses replace trains in the Guildford area on Saturday 25 and Sunday 26 April
- Amended services between Edinburgh and Glasgow Central on Saturday 25 and Sunday 26 April
- Amended 17:27 Plymouth to Leeds service on from Monday 27 and Tuesday 28 April
- Buses replace trains between Glasgow Central and Edinburgh on Saturday 18 and Sunday 19 April
- Amended 17:27 Plymouth to Leeds service on Monday 20 and Tuesday 21 April
- No trains between Patchway and Severn Tunnel Junction from Saturday 11 until Sunday 19 April
- Amended 18:27 Manchester Piccadilly to Bournemouth service on Saturday 11 April
- Amended midweek CrossCountry services from Monday 13 to Friday 17 April
- Amended trains between Edinburgh and Glasgow Central via Motherwell from Saturday 11 to Monday 13 April
- Buses replace trains between Derby and Tamworth on Sunday 12 April
- No trains at Wolverhampton from Saturday 11 to Monday 13 April
- Amended trains in the Guildford area from Friday 10 to Sunday 19 April
- Amended trains between Edinburgh and Glasgow Central via Motherwell on Sunday 5 April
- Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
- Buses replace trains between Cambridge and Stansted Airport on Sunday 5 April
- Amended service between Derby and Sheffield on Sunday 5 April
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 4 and Sunday 5 April
- Amended 06:07 Bristol Temple Meads to Plymouth service on Saturday 4 April
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 30 March to Thursday 2 April
- Amended 17:27 Plymouth to Leeds service from Monday 30 March to Thursday 2 April
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