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CrossCountry (XC)
Information last updated 06 December 2019 21:10
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No trains at Southampton Central on Sunday 23 February
- Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 23 February
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 17 to Thursday 20 February
- Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 16 February
- Amended train service between Sheffield and Chesterfield / Nottingham before 11:55 on Sunday 16 February
- Buses replace trains to / from Basingstoke on Sunday 16 February
- Buses replace trains between Plymouth / Truro and Penzance from late on Friday 14 to Sunday 23 February
- Amended evening trains between Basingstoke and Southampton Central from Monday 10 to Wednesday 12 February
- Reduced CrossCountry service at Tamworth on Sunday 9 February
- Buses replace trains between Dundee and Aberdeen on Sunday 9 February
- Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
- Buses replace trains between Dundee and Aberdeen late on Saturday 1 and all day on Sunday 2 February
- Buses replace trains between Dundee and Aberdeen on Sunday 26 January
- Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
- Buses replace trains between Nuneaton and Leicester on Sunday 26 January
- Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
- Retimed 05:59 Sheffield to Reading from Tuesday 21 to Friday 24 January
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
- Reduced service to / from Stockport from 22:30 on Saturday 18 and all day on Sunday 19 January
- Buses replace trains between Dundee and Aberdeen on Sunday 19 January
- Amended service to / from Stansted Airport on Saturday 18 and Sunday 19 January
- Buses replace trains between Gloucester / Bristol Parkway and Cardiff Central before 16:20 on 12 January
- Amended service in the Chesterfield / Sheffield area on Sunday 12 January
- Reduced service to / from Stockport from 22:30 on Saturday 11 and all day on Sunday 12 January
- Buses replace trains between Reading and Blackwater on Sunday 12 January
- Amended overnight service between Chesterfield and Sheffield from Monday 13 until Thursday 16 January
- Buses replace trains between Dundee and Aberdeen on Sunday 12 January
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 11 and Sunday 12 January
- Amended service between Derby / Nottingham and Sheffield on Sunday 5 January
- Amended service in the Aldershot and Wokingham areas on Sunday 5 January
- Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
- Buses replace trains between Dundee and Aberdeen on Saturday 4 and Sunday 5 January
- Buses replace trains between Exeter St Davids and Plymouth on Saturday 4 and Sunday 5 January
- Amended 23:09 Birmingham New Street to Nottingham service on Tuesday 7 January
- Amended late night CrossCountry service between Chesterfield and Sheffield on Monday 30 December and Thursday 2 January
- Amended 17:27 Plymouth to Leeds service from Monday 6 to Thursday 9 January
- Amended service through Haymarket over the New Year period
- Amended 17:27 Plymouth to Leeds service from Monday 30 December until Tuesday 2 January
- A reduced train service to / from Guildford from Friday 27 to Monday 30 December
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
- Amended CrossCountry services via Wakefield Westgate from Friday 27 to Sunday 29 December
- Buses replace trains between Taunton and Newton Abbot until 10:00 on Friday 27 December
- Amended 17:27 Plymouth to Leeds service from Monday 16 to Thursday 19 December
- Amended 09:15 Cambridge to Stansted Airport service on Sunday 8 December
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