CrossCountry (XC)

21/04/2021 08:55:26
http://www.crosscountrytrains.co.uk

Information last updated 17 May 2022 12:32

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
[email protected]  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
[email protected]
Note

Opening hours

Sunday - 08:00 - 16:00

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
[email protected]
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended CrossCountry services between Chesterfield and Sheffield on Saturday 16 and Sunday 17 July
Buses replace trains between Leicester and Peterborough on Saturday 16 and Sunday 17 July
Major engineering work between Newport and Gloucester from Monday 18 July to Sunday 14 August
Amended trains in the Chesterfield area on Saturday 9 and Sunday 10 July
Buses replace trains between Leicester and Peterborough on Saturday 9 and Sunday 10 July
Buses replace trains between Bristol Parkway and Newport from Friday 1 to Sunday 10 July
Amended trains in the Chesterfield area on Saturday 2 and Sunday 3 July
Buses replace trains between Leamington Spa and Coventry / Birmingham International on Saturday 25 and Sunday 26 June
Buses replace trains between Peterborough and Ely / Cambridge on Sunday 26 June
Amended service through Bristol Parkway on Sunday 19 June
Amended service in the Birmingham International / Coventry area on Saturday 18 and Sunday 19 June
Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
Amended services in the Motherwell area from 11:30 on Saturday 11 until early morning on Monday 13 June
Buses replace trains between Gloucester and Bristol Parkway on Sunday 12 June
Buses replace trains between Peterborough and Ely / Norwich on Sunday 12 June
Buses replace trains between Leicester and Peterborough on Sunday 5 June
Amended service through Wakefield Westgate from 23:00 on Saturday 4 and all day Sunday 5 June
Amended services in the Motherwell area on Sunday 29 May
Amended service between Sheffield and Chesterfield on Sunday 29 May
Buses replace trains between Leicester and Melton Mowbray on Saturday 28 and Sunday 29 May
Buses replace trains between Birmingham New Street and Water Orton / Coleshill Parkway on Saturday 21 and Sunday 22 May
Amended services in the Motherwell area from Saturday 21 to Monday 23 May