CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 18 August 2019 11:36

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended 05:34 Leeds to Glasgow Central on Tuesday 5 November
Amended service between Bristol Temple Meads and Patchway / Bristol Parkway on Sunday 3 November
No trains at Bristol Parkway on Saturday 26 and Sunday 27 October
Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 26 and Sunday 27 October
No Trains at Leeds before 11:40 on Sunday 27 October
Buses replace trains between Bristol Parkway and Cardiff Central late on Saturday 19 and until 14:00 on Sunday 20 October
Buses replace trains between Peterborough and Ely / Norwich on Saturday 19 and Sunday 20 October
Amended trains to / from Cardiff Central on Sunday 13 October
Buses replace trains between Reading / Woking and Winchester on Sunday 13 October
No trains between Peterborough and Cambridge North on Saturday 12 and Sunday 13 October
Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 12 October
Amended 23:09 Birmingham New Street to Nottingham service from Monday 14 to Thursday 17 October
Buses replace trains between Bristol Temple Meads and Taunton on Sunday 6 October
No trains between Peterborough and Cambridge North on Saturday 5 and Sunday 6 October
Buses replace trains between Reading / Woking and Winchester on Sunday 6 October
Amended late night / early morning service between Crewe and Manchester Piccadilly from Monday 7 October to Friday 11 October
Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 5 October
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 29 September
Buses replace trains between Stansted Airport / Audley End and Cambridge / Cambridge North on Sunday 29 September
Buses replace trains between Bristol Temple Meads and Taunton on Saturday 28 and Sunday 29 September
Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 28 September
Buses replace trains between Newport and Cardiff Central until 14:00 on Sunday 22 September
Buses replace trains between Southampton Central and Bournemouth / Lymington Pier on Sunday 22 September
Amended 05:34 Leeds to Glasgow Central service from Tuesday 24 to Friday 27 September
Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 21 and Sunday 22 September
Amended trains in the Peterborough area on Saturday 21 and Sunday 22 September
Amended early morning CrossCountry service from Tuesday 17 until Friday 20 September
Buses replace trains between Blackwater and Reading on Sunday 15 September
Buses replace trains between Cardiff Central and Newport on Saturday 14 and Sunday 15 September
Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 14 and Sunday 15 September
Amended service at Peterborough on Saturday 14 and Sunday 15 September
Buses replace trains between Didcot Parkway and Oxford on Sunday 8 September until 13:00
Amended service in the Gloucester area on Sunday 8 September
Buses replace trains between Melton Mowbray and Peterborough on Sunday 8 September
Buses replace trains between Oxford and Didcot Parkway on Sunday 1 September
Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 2 to Thursday 5 September
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 25 August
No trains at Newport until 14:00 on Sunday 25 August
Buses replace trains between Stockport and Stafford on Sunday 25 August
Amended late night trains between Crewe and Cheadle Hulme from Monday 26 to Thursday 29 August
Amended midweek CrossCountry service from Monday 26 to Thursday 29 August
Amended early morning service between Plymouth and Exeter St Davids from Tuesday 20 until Friday 23 August
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 18 August
Amended CrossCountry trains between Tamworth and Birmingham New Street from 20:10 Saturday 17 and all day Sunday 18 August