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CrossCountry (XC)
Information last updated 04 September 2020 11:36
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 17:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Didcot Parkway and Oxford until 13:20 on Sunday 20 December
- Buses replace trains between Reading and Basingstoke on Sunday 6 December
- Amended 23:09 Birmingham New Street to Nottingham from Monday 7 to Thursday 11 December
- Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December
- Buses replace trains between Reading and Basingstoke on Sunday 29 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 7 and Sunday 8 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 31 October and Sunday 1 November
- Buses replace trains between Peterborough and Ely on Sunday 25 October
- Buses replace trains between Peterborough and Ely on Saturday 10 and Sunday 11 October
- Amended service through Southampton Central on Saturday 21 and Sunday 22 November
- Buses replace trains between Peterborough and Ely on Saturday 3 and Sunday 4 October
- Revised service through Weston-super-Mare on Sunday 15 November
- Revised service between Basingstoke and Southampton Central on Saturday 14 and Sunday 15 November
- No CrossCountry trains to / from Wolverhampton on Sunday 8 November
- Reduced service to / from Weston-super-Mare on Sunday 8 November
- Buses replace trains between Southampton Airport Parkway and Bournemouth / Poole on Saturday 7 and Sunday 8 November
- Amended 05:59 Sheffield to Reading service from Tuesday 10 to Friday 13 November
- Amended service between Taunton and Bristol Temple Meads on Sunday 1 November
- No service at Leeds from 22:40 on Saturday 31 October until 11:40 on Sunday 1 November
- No CrossCountry trains at Wolverhampton on Sunday 1 November
- Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 31 October and until 09:00 on Sunday 1 November
- Bridge replacement work between Bristol Parkway and Newport from Sunday 25 October to Friday 6 November
- Buses replace trains between Oxford and Didcot Parkway on Sunday 25 October
- Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 24 and until 09:00 on Sunday 25 October
- Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 17 and Sunday 18 October
- Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 17 and until 09:00 on Sunday 18 October
- Buses replace trains between Newton Abbot and Paignton until 15:45 on Sunday 18 October
- Buses replace trains between Leicester and Stamford on Sunday 18 October
- Amended evening CrossCountry services to Southampton Central from Monday 19 to Wednesday 21 October
- Buses replace trains between Didcot Parkway and Oxford on Sunday 11 October
- No CrossCountry trains at Wolverhampton on Sunday 11 October
- Buses replace trains between Newcastle / North Berwick / Dunbar and Edinburgh on Saturday 10 and Sunday 11 October
- Buses replace trains between Cambridge North and Thetford on Saturday 10 and Sunday 11 October
- Buses replace trains between Newcastle / North Berwick / Dunbar and Edinburgh on Saturday 3 and Sunday 4 October
- Buses replace trains between Didcot Parkway and Oxford on Sunday 4 October
- Buses replace trains between Nuneaton and Leicester on Sunday 4 October
- Amended late night CrossCountry trains between Stafford and Birmingham New Street from Monday 5 and Tuesday 6 October
- Buses replace trains between Taunton and Exeter St Davids until 05:00 on Saturday 3 October
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