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- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Blackwater and Reading on Sunday 15 September
- Reduced service at Cardiff Central on Saturday 14 and Sunday 15 September
- Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 14 and Sunday 15 September
- Amended service at Peterborough on Saturday 14 and Sunday 15 September
- Buses replace trains between Didcot Parkway and Oxford on Sunday 8 September until 13:00
- Amended service in the Gloucester area on Sunday 8 September
- Buses replace trains between Melton Mowbray and Peterborough on Sunday 8 September
- Buses replace trains between Oxford and Didcot Parkway on Sunday 1 September
- Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 2 to Thursday 5 July
- Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 25 August
- No trains at Newport until 14:00 on Sunday 25 August
- Buses replace trains between Stockport and Stafford on Sunday 25 August
- Amended late night trains between Crewe and Cheadle Hulme from Monday 26 to Thursday 29 August
- Amended midweek CrossCountry service from Monday 26 to Thursday 29 August
- Amended early morning service between Plymouth and Exeter St Davids from Tuesday 20 until Friday 23 August
- Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 18 August
- Amended CrossCountry trains between Tamworth and Birmingham New Street from 20:10 Saturday 17 and all day Sunday 18 August
- Amended 05:34 Leeds to Glasgow Central service from Tuesday 13 to Friday 16 August
- Amended trains between Lichfield Trent Valley / Nuneaton / Tamworth and Birmingham New Street from 20:00 Saturday 10 and all day Sunday 11 August
- Amended trains between Lichfield Trent Valley / Nuneaton / Tamworth and Birmingham New Street on Saturday 3 and Sunday 4 August
- Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
- Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
- Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
- Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
- Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 22 to Thursday 25 July
- Buses replace late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 July
- Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
- Amended 08:27 Manchester Piccadilly to Bournemouth service on Sunday 14 July
- Buses replace trains between Nuneaton and Leicester / Melton Mowbray on Sunday 14 July
- Amended service between Didcot Parkway and Oxford on Sunday 14 July
- Amended service between Didcot Parkway and Oxford on Sunday 7 July
- Buses replace trains between Banbury and Oxford on Sunday 30 June
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