CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 06 December 2019 21:10

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
No trains at Southampton Central on Sunday 23 February
Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 23 February
Amended 23:09 Birmingham New Street to Nottingham service from Monday 17 to Thursday 20 February
Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 16 February
Amended train service between Sheffield and Chesterfield / Nottingham before 11:55 on Sunday 16 February
Buses replace trains to / from Basingstoke on Sunday 16 February
Buses replace trains between Plymouth / Truro and Penzance from late on Friday 14 to Sunday 23 February
Amended evening trains between Basingstoke and Southampton Central from Monday 10 to Wednesday 12 February
Reduced CrossCountry service at Tamworth on Sunday 9 February
Buses replace trains between Dundee and Aberdeen on Sunday 9 February
Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
Buses replace trains between Dundee and Aberdeen late on Saturday 1 and all day on Sunday 2 February
Buses replace trains between Dundee and Aberdeen on Sunday 26 January
Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
Buses replace trains between Nuneaton and Leicester on Sunday 26 January
Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
Retimed 05:59 Sheffield to Reading from Tuesday 21 to Friday 24 January
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
Reduced service to / from Stockport from 22:30 on Saturday 18 and all day on Sunday 19 January
Buses replace trains between Dundee and Aberdeen on Sunday 19 January
Amended service to / from Stansted Airport on Saturday 18 and Sunday 19 January
Buses replace trains between Gloucester / Bristol Parkway and Cardiff Central before 16:20 on 12 January
Amended service in the Chesterfield / Sheffield area on Sunday 12 January
Reduced service to / from Stockport from 22:30 on Saturday 11 and all day on Sunday 12 January
Buses replace trains between Reading and Blackwater on Sunday 12 January
Amended overnight service between Chesterfield and Sheffield from Monday 13 until Thursday 16 January
Buses replace trains between Dundee and Aberdeen on Sunday 12 January
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 11 and Sunday 12 January
Amended service between Derby / Nottingham and Sheffield on Sunday 5 January
Amended service in the Aldershot and Wokingham areas on Sunday 5 January
Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
Buses replace trains between Dundee and Aberdeen on Saturday 4 and Sunday 5 January
Buses replace trains between Exeter St Davids and Plymouth on Saturday 4 and Sunday 5 January
Amended 23:09 Birmingham New Street to Nottingham service on Tuesday 7 January
Amended late night CrossCountry service between Chesterfield and Sheffield on Monday 30 December and Thursday 2 January
Amended 17:27 Plymouth to Leeds service from Monday 6 to Thursday 9 January
Amended service through Haymarket over the New Year period
Amended 17:27 Plymouth to Leeds service from Monday 30 December until Tuesday 2 January
A reduced train service to / from Guildford from Friday 27 to Monday 30 December
Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
Amended CrossCountry services via Wakefield Westgate from Friday 27 to Sunday 29 December
Buses replace trains between Taunton and Newton Abbot until 10:00 on Friday 27 December
Amended 17:27 Plymouth to Leeds service from Monday 16 to Thursday 19 December
Amended 09:15 Cambridge to Stansted Airport service on Sunday 8 December