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- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Sunday - 08:00 - 16:00
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- [email protected]
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended CrossCountry services between Chesterfield and Sheffield on Saturday 16 and Sunday 17 July
- Buses replace trains between Leicester and Peterborough on Saturday 16 and Sunday 17 July
- Major engineering work between Newport and Gloucester from Monday 18 July to Sunday 14 August
- Amended trains in the Chesterfield area on Saturday 9 and Sunday 10 July
- Buses replace trains between Leicester and Peterborough on Saturday 9 and Sunday 10 July
- Buses replace trains between Bristol Parkway and Newport from Friday 1 to Sunday 10 July
- Amended trains in the Chesterfield area on Saturday 2 and Sunday 3 July
- Buses replace trains between Leamington Spa and Coventry / Birmingham International on Saturday 25 and Sunday 26 June
- Buses replace trains between Peterborough and Ely / Cambridge on Sunday 26 June
- Amended service through Bristol Parkway on Sunday 19 June
- Amended service in the Birmingham International / Coventry area on Saturday 18 and Sunday 19 June
- Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
- Amended services in the Motherwell area from 11:30 on Saturday 11 until early morning on Monday 13 June
- Buses replace trains between Gloucester and Bristol Parkway on Sunday 12 June
- Buses replace trains between Peterborough and Ely / Norwich on Sunday 12 June
- Buses replace trains between Leicester and Peterborough on Sunday 5 June
- Amended service through Wakefield Westgate from 23:00 on Saturday 4 and all day Sunday 5 June
- Amended services in the Motherwell area on Sunday 29 May
- Amended service between Sheffield and Chesterfield on Sunday 29 May
- Buses replace trains between Leicester and Melton Mowbray on Saturday 28 and Sunday 29 May
- Buses replace trains between Birmingham New Street and Water Orton / Coleshill Parkway on Saturday 21 and Sunday 22 May
- Amended services in the Motherwell area from Saturday 21 to Monday 23 May
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