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- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Winchester and Eastleigh on Saturday 26 and Sunday 27 September
- Amended services via Stoke-on-Trent / Macclesfield from 22:15 on Saturday 26 and all day on Sunday 27 September
- Buses replace trains between Taunton and Exeter St Davids 00:01 Monday 28 September to 05:00 Saturday 3 October
- Buses replace trains between Morpeth and Edinburgh on Saturday 26 and Sunday 27 September
- Buses replace trains between Cambridge and Stansted Airport on Saturday 26 and Sunday 27 September
- Amended services via Stoke-on-Trent / Macclesfield from 22:15 on Saturday 19 and all day on Sunday 20 September
- Buses replace trains between Berwick-upon-Tweed and Edinburgh on Saturday 19 and Sunday 20 September
- Buses replace trains between Melton Mowbray and Stamford on Sunday 20 September
- Amended late night CrossCountry service between Derby and Nottingham on Monday 14 September
- Amended service in the Worcester / Cheltenham Spa / Gloucester areas on Sunday 13 September
- Amended service at Stoke-on-Trent on Saturday 12 and Sunday 13 September
- No CrossCountry train service at Birmingham International on Sunday 6 September
- No trains at Coleshill Parkway on Sunday 6 September
- Amended service between Birmingham New Street and Tamworth from Saturday 5 and Sunday 6 September
- Amended service between Birmingham New Street and Tamworth from Saturday 29 to Monday 31 August
- Amended 13:33 Birmingham New Street to Reading service on Sunday 23 August
- Amended CrossCountry services in the Tamworth area on Saturday 22 and Sunday 23 August
- Amended 05:59 Sheffield to Reading service each morning from Tuesday 18 until Friday 21 August
- Amended service between Derby and Birmingham New Street on Saturday 15 and Sunday 16 August
- Amended services between Cardiff Central and Newport on Sunday 9 August
- Amended morning trains in the Tamworth area on Sunday 9 August
- Amended CrossCountry services in the Derby / Sheffield area on Saturday 8 and Sunday 9 August
- Buses replace CrossCountry services between Derby and Nottingham on Sunday 2 August
- Amended service between Sheffield and Chesterfield on Sunday 2 August
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 3 to Thursday 6 August
- Buses replace trains between Sheffield and Nottingham on Sunday 26 July
- Buses replace trains between Leicester and Melton Mowbray on Sunday 26 July
- Buses replace trains between Sheffield and Nottingham on Sunday 19 July
- Buses replace trains between Melton Mowbray and Stamford on Sunday 19 July
- Buses replace trains between Sheffield and Nottingham on Sunday 12 July
- Buses replace trains between Leicester and Melton Mowbray on Sunday 12 July
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