CrossCountry (XC)

21/04/2021 08:55:26
http://www.crosscountrytrains.co.uk

Information last updated 17 September 2021 18:00

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
[email protected]  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
[email protected]
Note

Opening hours

Sunday - 08:00 - 16:00

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
[email protected]
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended 23:09 Birmingham New Street to Nottingham service from Monday 8 to Friday 12 November
Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
Amended morning CrossCountry trains in the York / Leeds area on Sunday 5 December
Amended service in the Southampton area on Sunday 28 November
Amended 09:35 York to Plymouth on Saturday 27 and Sunday 28 November
Amended 09:18 Leeds to Edinburgh on Saturday 27 and Sunday 28 November
Buses replace trains between Stansted Airport / Audley End and Cambridge / Cambridge North on Sunday 28 November
Amended services in the Southampton area on Sunday 21 November
Buses replace trains between Plymouth and Liskeard / Gunnislake on Saturday 20 and Sunday 21 November
Amended 09:35 York to Plymouth on Saturday 20 and Sunday 21 November
Amended 09:18 Leeds to Edinburgh on Saturday 20 and Sunday 21 November
Amended service between Plymouth and Penzance on Saturday 13 and Sunday 14 November
Amended services in the Southampton area on Saturday 13 and Sunday 14 November
Amended 09:35 York to Plymouth on Sunday 14 November
Amended 09:18 Leeds to Edinburgh on Sunday 14 November
Amended services in the Leeds area on Saturday 30 and Sunday 31 October
Buses replace trains between Derby and Nottingham on Sunday 7 November
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 7 November
Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
Buses replace trains between Southampton Airport Parkway and Bournemouth from Monday 1 to Friday 5 November
Buses replace trains between Derby and Nottingham on Sunday 31 October
Amended service between Wolverhampton and Birmingham New Street on Saturday 30 and Sunday 31 October
Buses replace trains in the Wolverhampton / Birmingham International area on Sunday 10 October
Buses replace trains between Nottingham and Derby on Sunday 24 October
Buses replace trains in the Basingstoke / Winchester area on Saturday 23 and Sunday 24 October
Amended service between Newcastle and Edinburgh on Saturday 23 and until 10:00 on Sunday 24 October
Buses replace trains between Wilmslow and Stafford on Sunday 24 October
Buses replace trains between Ely and Peterborough on Saturday 23 and Sunday 24 October
Buses replace trains between Derby and Nottingham on Sunday 17 October
Buses replace trains between Newcastle and Edinburgh on Saturday 16 and until 09:00 on Sunday 17 October
Buses replace trains between Banbury and Oxford on Sunday 17 October
Buses replace trains between Ely and Peterborough on Sunday 17 October
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 10 October
Buses replace trains between Newcastle and Edinburgh on Saturday 9 and Sunday 10 October
Buses replace trains between Ely and Peterborough on Sunday 10 October
Amended service between Basingstoke and Southampton / Salisbury on Sunday 3 October
Amended service at University on Sunday 3 October
Amended service at Stoke-on-Trent and Macclesfield on Sunday 3 October
Amended service between Newcastle and Edinburgh on Saturday 2 and Sunday 3 October
Buses replace trains between Peterborough and Ely on Sunday 3 October
Amended service through Basingstoke on Sunday 26 September
Buses replace trains between Newcastle and Edinburgh on Saturday 25 and Sunday 26 September
No CrossCountry service at University on Sunday 26 September
Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
Buses replace trains between Peterborough and Ely on Sunday 26 September
Amended service between Newcastle and Edinburgh on Saturday 18 and Sunday 19 September
Buses replace trains between Oxford and Leamington Spa on Saturday 18 and Sunday 19 September
Buses replace trains between Peterborough and Ely on Sunday 19 September
Amended 19:35 Bristol Temple Meads to Leeds from Monday 20 to Thursday 23 September