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CrossCountry (XC)
Information last updated 14 October 2019 15:13
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between Derby / Nottingham and Sheffield on Sunday 5 January
- Amended service in the Aldershot and Wokingham areas on Sunday 5 January
- Amended service at Stockport from 22:35 on Saturday 4 and all day on Sunday 5 January
- Buses replace trains between Dundee and Aberdeen on Saturday 4 and Sunday 5 January
- Buses replace trains between Exeter St Davids and Plymouth on Saturday 4 and Sunday 5 January
- Amended 23:09 Birmingham New Street to Nottingham service on Tuesday 7 January
- Amended late night CrossCountry service between Chesterfield and Sheffield on Monday 30 December and Thursday 2 January
- Amended 17:27 Plymouth to Leeds service from Monday 6 to Thursday 9 January
- Amended service through Haymarket over the New Year period
- Amended 17:27 Plymouth to Leeds service from Monday 30 December until Tuesday 2 January
- A reduced train service to / from Guildford from Friday 27 to Monday 30 December
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central from Friday 27 December to Thursday 2 January
- Amended CrossCountry services via Wakefield Westgate from Friday 27 to Sunday 29 December
- Buses replace trains between Taunton and Newton Abbot until 10:00 on Friday 27 December
- Amended 17:27 Plymouth to Leeds service from Monday 16 to Thursday 19 December
- Amended 09:15 Cambridge to Stansted Airport service on Sunday 8 December
- Buses replace trains between Southampton Central and Bournemouth on Sunday 1 December
- Amended 17:25 Plymouth to Leeds service from Monday 2 Thursday 5 December
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 25 to Thursday 28 November
- Buses replace trains in the Southampton Central / Portsmouth area on Sunday 24 November
- Revised service through Guildford on Sunday 17 November
- Revised service through Southampton Central on Saturday 16 and Sunday 17 November
- Amended midweek CrossCountry service from Monday 18 to Wednesday 20 November
- Amended 19:30 Bristol Temple Meads to Leeds service from Monday 11 to Thursday 14 November
- No trains at Taunton from Saturday 9 to Thursday 14 November
- Buses replace trains between Peterborough and Ely / Cambridge on Saturday 9 and Sunday 10 November
- Amended 05:34 Leeds to Glasgow Central on Tuesday 5 November
- Amended service between Bristol Temple Meads and Patchway / Bristol Parkway on Sunday 3 November
- No trains at Bristol Parkway on Saturday 26 and Sunday 27 October
- Buses replace trains between Reading and Wokingham / Bracknell on Saturday 26 and Sunday 27 October
- Buses replace trains between Peterborough and Ely / Cambridge on Saturday 26 and Sunday 27 October
- No Trains at Leeds from 23:40 on Saturday 26 until 11:40 on Sunday 27 October
- Buses replace trains between Bristol Parkway / Chepstow / Cwmbran / Ebbw Vale Town and Cardiff Central on Saturday 19 and Sunday 20 October
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 19 and Sunday 20 October
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