CrossCountry (XC)

10/12/2017 19:23:27
http://www.crosscountrytrains.co.uk

Information last updated 14 May 2019 23:06

Company Information

Managing Director
Andy Cooper 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended 05:34 Leeds to Glasgow Central service from Tuesday 13 to Friday 16 August
Amended CrossCountry trains between Nuneaton / Tamworth and Birmingham New Street on Saturday 10 and Sunday 11 August
Amended CrossCountry trains between Nuneaton / Tamworth and Birmingham New Street on Saturday 3 and Sunday 4 August
Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 22 to Thursday 25 July
Buses replace late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 July
Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
Amended 08:27 Manchester Piccadilly to Bournemouth service on Sunday 14 July
Buses replace trains between Nuneaton and Leicester / Melton Mowbray on Sunday 14 July
Amended service between Didcot Parkway and Oxford on Sunday 14 July
Amended service between Didcot Parkway and Oxford on Sunday 7 July
Buses replace trains between Banbury and Oxford on Sunday 30 June
Amended service in the Oxford area on Sunday 23 June
Buses replace trains between Newport and Cardiff Central / Bridgend on Sunday 16 June
Reduced service to / from Wakefield Westgate from 23:15 on Saturday 15 and all day on Sunday 16 June
Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
Amended CrossCountry service between Bournemouth and Eastleigh on Saturday 8 and Sunday 9 June
Amended service through Wakefield Westgate from 23:10 on Saturday 8 and all day on Sunday 9 June
Buses replace trains between Gloucester and Bristol Parkway / Swindon on Sunday 2 June
Buses replace trains between Leeds and Doncaster / Sheffield on Sunday 02 June
Amended midweek CrossCountry service from Monday 3 to Thursday 6 June