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CrossCountry (XC)
Information last updated 17 January 2020 17:05
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No trains at Wolverhampton from Saturday 11 to Monday 13 April
- Amended trains in the Guildford area from Friday 10 to Friday 17 April
- Amended trains between Edinburgh and Glasgow Central via Motherwell on Sunday 5 April
- Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
- Buses replace trains between Cambridge and Stansted Airport on Sunday 5 April
- Amended service between Derby and Sheffield on Sunday 5 April
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 4 and Sunday 5 April
- Amended 06:07 Bristol Temple Meads to Plymouth service on Saturday 4 April
- Reduced train service to / from Guildford on Sunday 29 March
- Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
- Buses replace trains between Castle Cary and Taunton on Saturday 28 and Sunday 29 March
- Amended trains between York and Darlington on Sunday 29 March
- Buses replace trains between Inverkeithing and Markinch on Saturday 28 and Sunday 29 March
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 30 March to Thursday 2 April
- Amended 17:27 Plymouth to Leeds service from Monday 30 March to Thursday 2 April
- No trains at Cheltenham Spa on Sunday 22 March
- Buses replace trains between North Camp and Shalford on Sunday 22 March
- Amended service between Edinburgh and Inverkeithing on Saturday 21 and Sunday 22 March
- Buses replace trains between Southampton Central / Brockenhurst and Bournemouth / Poole on Saturday 21 and Sunday 22 March
- Amended 06:07 Bristol Temple Meads to Plymouth service on Saturday 21 March
- Amended service between York and Darlington from 22:30 on Saturday 21 and all day on Sunday 22 March
- Amended 17:27 Plymouth to Leeds service on from Monday 23 to Thursday 26 March
- Amended 17:32 Newcastle to Southampton Central service on from Monday 23 to Wednesday 25 March
- Amended 19:27 Manchester Piccadilly to Southampton Central service on from Monday 23 to Wednesday 25 March
- Buses replace trains between Doncaster and Swinton on Saturday 21 and Sunday 22 March
- Buses replace trains between North Camp and Shalford on Sunday 15 March
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 14 and Sunday 15 March
- Amended service between York and Darlington on Sunday 15 March
- Buses replace trains between Edinburgh and Dundee via Inverkeithing on Sunday 15 March
- Amended train services between Reading and Oxford / Bedwyn on Sunday 8 March
- Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 8 March
- Buses replace trains between Liskeard and Newquay / Truro on Sunday 8 March
- Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 7 and Sunday 8 March
- Buses replace trains between Reading and Blackwater / Ascot on Sunday 1 March
- Buses replace trains between Plymouth / Truro and Penzance on Sunday 1 March
- Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 1 March
- Amended service between Edinburgh and Inverkeithing on Sunday 1 March
- No trains at Southampton Central on Sunday 23 February
- Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 23 February
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 17 to Thursday 20 February
- Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 16 February
- Amended train service between Sheffield and Chesterfield / Nottingham before 11:55 on Sunday 16 February
- Buses replace trains to / from Basingstoke on Sunday 16 February
- Buses replace trains between Plymouth / Truro and Penzance from late on Friday 14 to Sunday 23 February
- Amended evening trains between Basingstoke and Southampton Central from Monday 10 to Wednesday 12 February
- Reduced CrossCountry service at Tamworth on Sunday 9 February
- Buses replace trains between Dundee and Aberdeen on Sunday 9 February
- Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
- Buses replace trains between Dundee and Aberdeen late on Saturday 1 and all day on Sunday 2 February
- Buses replace trains between Dundee and Aberdeen on Sunday 26 January
- Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
- Buses replace trains between Nuneaton and Leicester on Sunday 26 January
- Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
- Retimed 05:59 Sheffield to Reading from Tuesday 21 to Friday 24 January
- Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
- Reduced service to / from Stockport from 22:30 on Saturday 18 and all day on Sunday 19 January
- Buses replace trains between Dundee and Aberdeen on Sunday 19 January
- Amended service to / from Stansted Airport on Saturday 18 and Sunday 19 January
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