CrossCountry (XC)

26/08/2020 16:25:50
http://www.crosscountrytrains.co.uk

Information last updated 04 September 2020 11:36

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 17:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Didcot Parkway and Oxford until 13:20 on Sunday 20 December
Buses replace trains between Reading and Basingstoke on Sunday 6 December
Amended 23:09 Birmingham New Street to Nottingham from Monday 7 to Thursday 11 December
Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December
Buses replace trains between Reading and Basingstoke on Sunday 29 November
Buses replace trains between Peterborough and Ely / Norwich on Saturday 7 and Sunday 8 November
Buses replace trains between Peterborough and Ely / Norwich on Saturday 31 October and Sunday 1 November
Buses replace trains between Peterborough and Ely on Sunday 25 October
Buses replace trains between Peterborough and Ely on Saturday 10 and Sunday 11 October
Amended service through Southampton Central on Saturday 21 and Sunday 22 November
Buses replace trains between Peterborough and Ely on Saturday 3 and Sunday 4 October
Revised service through Weston-super-Mare on Sunday 15 November
Revised service between Basingstoke and Southampton Central on Saturday 14 and Sunday 15 November
No CrossCountry trains to / from Wolverhampton on Sunday 8 November
Reduced service to / from Weston-super-Mare on Sunday 8 November
Buses replace trains between Southampton Airport Parkway and Bournemouth / Poole on Saturday 7 and Sunday 8 November
Amended 05:59 Sheffield to Reading service from Tuesday 10 to Friday 13 November
Amended service between Taunton and Bristol Temple Meads on Sunday 1 November
No service at Leeds from 22:40 on Saturday 31 October until 11:40 on Sunday 1 November
No CrossCountry trains at Wolverhampton on Sunday 1 November
Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 31 October and until 09:00 on Sunday 1 November
Bridge replacement work between Bristol Parkway and Newport from Sunday 25 October to Friday 6 November
Buses replace trains between Oxford and Didcot Parkway on Sunday 25 October
Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 24 and until 09:00 on Sunday 25 October
Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 17 and Sunday 18 October
Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 17 and until 09:00 on Sunday 18 October
Buses replace trains between Newton Abbot and Paignton until 15:45 on Sunday 18 October
Buses replace trains between Leicester and Stamford on Sunday 18 October
Amended evening CrossCountry services to Southampton Central from Monday 19 to Wednesday 21 October
Buses replace trains between Didcot Parkway and Oxford on Sunday 11 October
No CrossCountry trains at Wolverhampton on Sunday 11 October
Buses replace trains between Newcastle / North Berwick / Dunbar and Edinburgh on Saturday 10 and Sunday 11 October
Buses replace trains between Cambridge North and Thetford on Saturday 10 and Sunday 11 October
Buses replace trains between Newcastle / North Berwick / Dunbar and Edinburgh on Saturday 3 and Sunday 4 October
Buses replace trains between Didcot Parkway and Oxford on Sunday 4 October
Buses replace trains between Nuneaton and Leicester on Sunday 4 October
Amended late night CrossCountry trains between Stafford and Birmingham New Street from Monday 5 and Tuesday 6 October
Buses replace trains between Taunton and Exeter St Davids until 05:00 on Saturday 3 October