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CrossCountry (XC)
Information last updated 15 February 2021 10:17
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday - 08:00 - 17:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- [email protected]
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service in the Motherwell area on Saturday 5 and Sunday 6 June
- Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 4 July
- Buses replace trains between Southampton Central and Bournemouth / Eastleigh on Saturday 3 and Sunday 4 July
- Amended service at Wakefield Westgate and Leeds on Saturday 3 and Sunday 4 July
- Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
- Buses replace trains between Sheffield and Wakefield Westgate on Sunday 27 June
- Amended service between Gloucester and Newport on Sunday 20 June
- Amended service between Didcot Parkway and Oxford on Sunday 20 June
- Buses replace trains between Gloucester and Newport on Monday 21 June
- Amended 09:20 / 09:40 Southampton Central / Bournemouth to Manchester Piccadilly service on Sunday 20 June
- Amended 08:27 / 09:27 Manchester Piccadilly to Bournemouth / Reading services on Sunday 20 June
- Amended service between Peterborough and Ely / Bury St Edmunds / Norwich on Sunday 20 June
- Buses replace trains between Gloucester and Newport on Sunday 13 June
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 12 and Sunday 13 June
- Amended services between Wolverhampton and Stafford on Sunday 6 June
- Amended services in the Wakefield Westgate area after 22:45 on Saturday 5 and all day on Sunday 6 June
- Buses replace trains between Leicester / Melton Mowbray and Peterborough from Friday 4 and Sunday 6 June
- Amended services at Motherwell from Saturday 29 to Monday 31 May
- Amended service between Peterborough / Cambridge and Norwich on Saturday 22 and Sunday 23 May
- Amended service through Motherwell on Saturday 15 and Sunday 16 May
- Buses replace trains between Stansted Airport and Cambridge on Saturday 17 and Sunday 18 April
- Amended service in the Motherwell area on Saturday 8 and Sunday 9 May
- Buses replace trains between Peterborough and Ely on Sunday 9 May
- Buses replace trains between Gloucester and Bristol Parkway from Saturday 1 to Monday 3 May
- Amended service to / from Motherwell from Saturday 1 to Monday 3 May
- Buses replace trains between Southampton Central and Poole on Sunday 25 April
- Amended service through Derby on Saturday 24 and Sunday 25 April
- Amended service to / from Sheffield on Saturday 17 and Sunday 18 April
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