CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 19 March 2020 18:47

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended trains between York and Newcastle from 18:00 Saturday 20 to 11:30 Sunday 21 June
No trains between Gloucester and Bristol Parkway on Sunday 21 June
Amended 23:08 Birmingham New Street to Nottingham service from Monday 22 to Thursday 25 June
Buses replace early evening / late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 June
Buses replace trains between Sheffield and Rotherham Central / Doncaster on Sunday 14 June
Amended train services between Bristol and Gloucester / Swindon on Sunday 14 June
Amended service to / from Wakefield Westgate on Sunday 7 June
Buses replace trains between Gloucester / Patchway and Bristol Temple Meads on Sunday 7 June
Buses replace trains between Cambridge and Audley End before 09:45 on Sunday 7 June
Buses replace trains between Glasgow Central / Bridgeton and Motherwell / Shotts on Sunday 7 June
No trains between Carlisle and Glasgow Central / Edinburgh via Lockerbie from 11:30 Saturday 30 to Sunday 31 May
Reduced service at Wakefield Westgate on Sunday 31 May
Buses replace trains to / from Southampton Central before 09:00 on Sunday 31 May
Amended 05:59 Sheffield to Reading service from Tuesday 26 to Friday 29 May
No trains at Wolverhampton on Sunday 24 May
No trains between Ely and Peterborough / Norwich on Sunday 24 May
Reduced service at Wakefield Westgate on Sunday 24 May
Amended service between Carlisle / Edinburgh and Glasgow via Motherwell from 11:30 Saturday 16 and all day Sunday 17 May
No trains at Wakefield Westgate on Sunday 17 May
Reduced train services to / from Guildford on Saturday 16 and Sunday 17 May
No trains at Wakefield Westgate on Sunday 10 May
Amended service between Carlisle / Edinburgh and Glasgow via Motherwell from 11:30 Saturday 9 and all day Sunday 10 May
No trains between Ely and Peterborough / Cambridge on Sunday 10 May
Amended 23:09 Birmingham New Street to Nottingham service from Monday 11 to Thursday 14 May
Reduced service to / from Cardiff Central from 23:00 Thursday 7 to Sunday 10 May
Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 2 and Sunday 3 May
Amended trains between Edinburgh and Glasgow Central via Motherwell on Saturday 2 and Sunday 3 May
No trains at Wolverhampton on Sunday 3 May
No trains between Eastleigh and Southampton Central on Saturday 2 and Sunday 3 May
Buses replace trains between Bristol Parkway and Bristol Temple Meads / Newport / Cheltenham Spa on Saturday 25 and Sunday 26 April
Buses replace trains in the Guildford area on Saturday 25 and Sunday 26 April
Amended services between Edinburgh and Glasgow Central on Saturday 25 and Sunday 26 April
Amended 17:27 Plymouth to Leeds service on from Monday 27 and Tuesday 28 April
Buses replace trains between Glasgow Central and Edinburgh on Saturday 18 and Sunday 19 April
Amended 17:27 Plymouth to Leeds service on Monday 20 and Tuesday 21 April
No trains between Patchway and Severn Tunnel Junction from Saturday 11 until Sunday 19 April
Amended 18:27 Manchester Piccadilly to Bournemouth service on Saturday 11 April
Amended midweek CrossCountry services from Monday 13 to Friday 17 April
Amended trains between Edinburgh and Glasgow Central via Motherwell from Saturday 11 to Monday 13 April
Buses replace trains between Derby and Tamworth on Sunday 12 April
No trains at Wolverhampton from Saturday 11 to Monday 13 April
Amended trains in the Guildford area from Friday 10 to Sunday 19 April
Amended trains between Edinburgh and Glasgow Central via Motherwell on Sunday 5 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
Buses replace trains between Cambridge and Stansted Airport on Sunday 5 April
Amended service between Derby and Sheffield on Sunday 5 April
Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 4 and Sunday 5 April
Amended 06:07 Bristol Temple Meads to Plymouth service on Saturday 4 April
Amended 23:09 Birmingham New Street to Nottingham service from Monday 30 March to Thursday 2 April
Amended 17:27 Plymouth to Leeds service from Monday 30 March to Thursday 2 April