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- Managing Director
- Andy Cooper
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 05:34 Leeds to Glasgow Central service from Tuesday 13 to Friday 16 August
- Amended CrossCountry trains between Nuneaton / Tamworth and Birmingham New Street on Saturday 10 and Sunday 11 August
- Amended CrossCountry trains between Nuneaton / Tamworth and Birmingham New Street on Saturday 3 and Sunday 4 August
- Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
- Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
- Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
- Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
- Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 22 to Thursday 25 July
- Buses replace late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 July
- Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
- Amended 08:27 Manchester Piccadilly to Bournemouth service on Sunday 14 July
- Buses replace trains between Nuneaton and Leicester / Melton Mowbray on Sunday 14 July
- Amended service between Didcot Parkway and Oxford on Sunday 14 July
- Amended service between Didcot Parkway and Oxford on Sunday 7 July
- Buses replace trains between Banbury and Oxford on Sunday 30 June
- Amended service in the Oxford area on Sunday 23 June
- Buses replace trains between Newport and Cardiff Central / Bridgend on Sunday 16 June
- Reduced service to / from Wakefield Westgate from 23:15 on Saturday 15 and all day on Sunday 16 June
- Buses replace trains between Newport, Cardiff Central and Bridgend on Sunday 9 June
- Amended CrossCountry service between Bournemouth and Eastleigh on Saturday 8 and Sunday 9 June
- Amended service through Wakefield Westgate from 23:10 on Saturday 8 and all day on Sunday 9 June
- Buses replace trains between Gloucester and Bristol Parkway / Swindon on Sunday 2 June
- Buses replace trains between Leeds and Doncaster / Sheffield on Sunday 02 June
- Amended midweek CrossCountry service from Monday 3 to Thursday 6 June
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