CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 29 June 2020 14:00

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Winchester and Eastleigh on Saturday 26 and Sunday 27 September
Amended services via Stoke-on-Trent / Macclesfield from 22:15 on Saturday 26 and all day on Sunday 27 September
Buses replace trains between Taunton and Exeter St Davids 00:01 Monday 28 September to 05:00 Saturday 3 October
Buses replace trains between Morpeth and Edinburgh on Saturday 26 and Sunday 27 September
Buses replace trains between Cambridge and Stansted Airport on Saturday 26 and Sunday 27 September
Amended services via Stoke-on-Trent / Macclesfield from 22:15 on Saturday 19 and all day on Sunday 20 September
Buses replace trains between Berwick-upon-Tweed and Edinburgh on Saturday 19 and Sunday 20 September
Buses replace trains between Melton Mowbray and Stamford on Sunday 20 September
Amended late night CrossCountry service between Derby and Nottingham on Monday 14 September
Amended service in the Worcester / Cheltenham Spa / Gloucester areas on Sunday 13 September
Amended service at Stoke-on-Trent on Saturday 12 and Sunday 13 September
No CrossCountry train service at Birmingham International on Sunday 6 September
No trains at Coleshill Parkway on Sunday 6 September
Amended service between Birmingham New Street and Tamworth from Saturday 5 and Sunday 6 September
Amended service between Birmingham New Street and Tamworth from Saturday 29 to Monday 31 August
Amended 13:33 Birmingham New Street to Reading service on Sunday 23 August
Amended CrossCountry services in the Tamworth area on Saturday 22 and Sunday 23 August
Amended 05:59 Sheffield to Reading service each morning from Tuesday 18 until Friday 21 August
Amended service between Derby and Birmingham New Street on Saturday 15 and Sunday 16 August
Amended services between Cardiff Central and Newport on Sunday 9 August
Amended morning trains in the Tamworth area on Sunday 9 August
Amended CrossCountry services in the Derby / Sheffield area on Saturday 8 and Sunday 9 August
Buses replace CrossCountry services between Derby and Nottingham on Sunday 2 August
Amended service between Sheffield and Chesterfield on Sunday 2 August
Amended 23:09 Birmingham New Street to Nottingham service from Monday 3 to Thursday 6 August
Buses replace trains between Sheffield and Nottingham on Sunday 26 July
Buses replace trains between Leicester and Melton Mowbray on Sunday 26 July
Buses replace trains between Sheffield and Nottingham on Sunday 19 July
Buses replace trains between Melton Mowbray and Stamford on Sunday 19 July
Buses replace trains between Sheffield and Nottingham on Sunday 12 July
Buses replace trains between Leicester and Melton Mowbray on Sunday 12 July