CrossCountry (XC)

26/08/2020 16:25:50
http://www.crosscountrytrains.co.uk

Information last updated 15 February 2021 10:17

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
[email protected]  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
[email protected]
Note

Opening hours

Monday to Friday - 08:00 - 17:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
[email protected]
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service in the Motherwell area on Saturday 5 and Sunday 6 June
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 4 July
Buses replace trains between Southampton Central and Bournemouth / Eastleigh on Saturday 3 and Sunday 4 July
Amended service at Wakefield Westgate and Leeds on Saturday 3 and Sunday 4 July
Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
Buses replace trains between Sheffield and Wakefield Westgate on Sunday 27 June
Amended service between Gloucester and Newport on Sunday 20 June
Amended service between Didcot Parkway and Oxford on Sunday 20 June
Buses replace trains between Gloucester and Newport on Monday 21 June
Amended 09:20 / 09:40 Southampton Central / Bournemouth to Manchester Piccadilly service on Sunday 20 June
Amended 08:27 / 09:27 Manchester Piccadilly to Bournemouth / Reading services on Sunday 20 June
Amended service between Peterborough and Ely / Bury St Edmunds / Norwich on Sunday 20 June
Buses replace trains between Gloucester and Newport on Sunday 13 June
Buses replace trains between Peterborough and Ely / Norwich on Saturday 12 and Sunday 13 June
Amended services between Wolverhampton and Stafford on Sunday 6 June
Amended services in the Wakefield Westgate area after 22:45 on Saturday 5 and all day on Sunday 6 June
Buses replace trains between Leicester / Melton Mowbray and Peterborough from Friday 4 and Sunday 6 June
Amended services at Motherwell from Saturday 29 to Monday 31 May
Amended service between Peterborough / Cambridge and Norwich on Saturday 22 and Sunday 23 May
Amended service through Motherwell on Saturday 15 and Sunday 16 May
Buses replace trains between Stansted Airport and Cambridge on Saturday 17 and Sunday 18 April
Amended service in the Motherwell area on Saturday 8 and Sunday 9 May
Buses replace trains between Peterborough and Ely on Sunday 9 May
Buses replace trains between Gloucester and Bristol Parkway from Saturday 1 to Monday 3 May
Amended service to / from Motherwell from Saturday 1 to Monday 3 May
Buses replace trains between Southampton Central and Poole on Sunday 25 April
Amended service through Derby on Saturday 24 and Sunday 25 April
Amended service to / from Sheffield on Saturday 17 and Sunday 18 April