CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 25 June 2019 05:39

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Blackwater and Reading on Sunday 15 September
Reduced service at Cardiff Central on Saturday 14 and Sunday 15 September
Buses replace trains between Morpeth and Chathill / Edinburgh on Saturday 14 and Sunday 15 September
Amended service at Peterborough on Saturday 14 and Sunday 15 September
Buses replace trains between Didcot Parkway and Oxford on Sunday 8 September until 13:00
Amended service in the Gloucester area on Sunday 8 September
Buses replace trains between Melton Mowbray and Peterborough on Sunday 8 September
Buses replace trains between Oxford and Didcot Parkway on Sunday 1 September
Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 2 to Thursday 5 July
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 25 August
No trains at Newport until 14:00 on Sunday 25 August
Buses replace trains between Stockport and Stafford on Sunday 25 August
Amended late night trains between Crewe and Cheadle Hulme from Monday 26 to Thursday 29 August
Amended midweek CrossCountry service from Monday 26 to Thursday 29 August
Amended early morning service between Plymouth and Exeter St Davids from Tuesday 20 until Friday 23 August
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 18 August
Amended CrossCountry trains between Tamworth and Birmingham New Street from 20:10 Saturday 17 and all day Sunday 18 August
Amended 05:34 Leeds to Glasgow Central service from Tuesday 13 to Friday 16 August
Amended trains between Lichfield Trent Valley / Nuneaton / Tamworth and Birmingham New Street from 20:00 Saturday 10 and all day Sunday 11 August
Amended trains between Lichfield Trent Valley / Nuneaton / Tamworth and Birmingham New Street on Saturday 3 and Sunday 4 August
Amended service in the Cardiff Central area on Saturday 27 and Sunday 28 July
Buses replace trains between Oxford and Banbury until 11:20 on Sunday 28 July
Buses replace trains between Oxford and Banbury until approximately 12:00 on Sunday 21 July
Amended service on all routes through Gloucester from Sunday 21 to Friday 26 July
Amended CrossCountry 23:09 Birmingham New Street to Nottingham service from Monday 22 to Thursday 25 July
Buses replace late night trains between Basingstoke and Southampton Central from Monday 15 to Thursday 18 July
Amended trains between Newport and Cardiff Central on Saturday 13 and Sunday 14 July
Amended 08:27 Manchester Piccadilly to Bournemouth service on Sunday 14 July
Buses replace trains between Nuneaton and Leicester / Melton Mowbray on Sunday 14 July
Amended service between Didcot Parkway and Oxford on Sunday 14 July
Amended service between Didcot Parkway and Oxford on Sunday 7 July
Buses replace trains between Banbury and Oxford on Sunday 30 June