CrossCountry (XC)

06/06/2019 11:31:00
http://www.crosscountrytrains.co.uk

Information last updated 17 January 2020 17:05

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
No trains at Wolverhampton from Saturday 11 to Monday 13 April
Amended trains in the Guildford area from Friday 10 to Friday 17 April
Amended trains between Edinburgh and Glasgow Central via Motherwell on Sunday 5 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
Buses replace trains between Cambridge and Stansted Airport on Sunday 5 April
Amended service between Derby and Sheffield on Sunday 5 April
Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 4 and Sunday 5 April
Amended 06:07 Bristol Temple Meads to Plymouth service on Saturday 4 April
Reduced train service to / from Guildford on Sunday 29 March
Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
Buses replace trains between Castle Cary and Taunton on Saturday 28 and Sunday 29 March
Amended trains between York and Darlington on Sunday 29 March
Buses replace trains between Inverkeithing and Markinch on Saturday 28 and Sunday 29 March
Amended 23:09 Birmingham New Street to Nottingham service from Monday 30 March to Thursday 2 April
Amended 17:27 Plymouth to Leeds service from Monday 30 March to Thursday 2 April
No trains at Cheltenham Spa on Sunday 22 March
Buses replace trains between North Camp and Shalford on Sunday 22 March
Amended service between Edinburgh and Inverkeithing on Saturday 21 and Sunday 22 March
Buses replace trains between Southampton Central / Brockenhurst and Bournemouth / Poole on Saturday 21 and Sunday 22 March
Amended 06:07 Bristol Temple Meads to Plymouth service on Saturday 21 March
Amended service between York and Darlington from 22:30 on Saturday 21 and all day on Sunday 22 March
Amended 17:27 Plymouth to Leeds service on from Monday 23 to Thursday 26 March
Amended 17:32 Newcastle to Southampton Central service on from Monday 23 to Wednesday 25 March
Amended 19:27 Manchester Piccadilly to Southampton Central service on from Monday 23 to Wednesday 25 March
Buses replace trains between Doncaster and Swinton on Saturday 21 and Sunday 22 March
Buses replace trains between North Camp and Shalford on Sunday 15 March
Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 14 and Sunday 15 March
Amended service between York and Darlington on Sunday 15 March
Buses replace trains between Edinburgh and Dundee via Inverkeithing on Sunday 15 March
Amended train services between Reading and Oxford / Bedwyn on Sunday 8 March
Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 8 March
Buses replace trains between Liskeard and Newquay / Truro on Sunday 8 March
Buses replace trains between Southampton Central and Bournemouth / Poole on Saturday 7 and Sunday 8 March
Buses replace trains between Reading and Blackwater / Ascot on Sunday 1 March
Buses replace trains between Plymouth / Truro and Penzance on Sunday 1 March
Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 1 March
Amended service between Edinburgh and Inverkeithing on Sunday 1 March
No trains at Southampton Central on Sunday 23 February
Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 23 February
Amended 23:09 Birmingham New Street to Nottingham service from Monday 17 to Thursday 20 February
Amended CrossCountry services in the Birmingham / Nuneaton / Tamworth area on Sunday 16 February
Amended train service between Sheffield and Chesterfield / Nottingham before 11:55 on Sunday 16 February
Buses replace trains to / from Basingstoke on Sunday 16 February
Buses replace trains between Plymouth / Truro and Penzance from late on Friday 14 to Sunday 23 February
Amended evening trains between Basingstoke and Southampton Central from Monday 10 to Wednesday 12 February
Reduced CrossCountry service at Tamworth on Sunday 9 February
Buses replace trains between Dundee and Aberdeen on Sunday 9 February
Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
Buses replace trains between Dundee and Aberdeen late on Saturday 1 and all day on Sunday 2 February
Buses replace trains between Dundee and Aberdeen on Sunday 26 January
Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
Buses replace trains between Nuneaton and Leicester on Sunday 26 January
Reduced service to / from Stockport from 22:30 on Saturday 25 and all day on Sunday 26 January
Retimed 05:59 Sheffield to Reading from Tuesday 21 to Friday 24 January
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
Reduced service to / from Stockport from 22:30 on Saturday 18 and all day on Sunday 19 January
Buses replace trains between Dundee and Aberdeen on Sunday 19 January
Amended service to / from Stansted Airport on Saturday 18 and Sunday 19 January