East Midlands Railway (EM)

18/08/2019 05:27:35
http://www.eastmidlandsrailway.co.uk

Information last updated 26 May 2022 15:12

Company Information

Managing Director
Will Rogers 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Locomotive House
Locomotive Way
Derby
Derbyshire
DE24 8PU
Email address
[email protected]  
Network map
Download network map East Midlands Railway map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS
Web address
https://www.eastmidlandsrailway.co.uk
Email address
[email protected]
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Railway - Lost Property
Note

When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Railway - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended late night / early morning East Midlands Railway service from Monday 27 June to Friday 1 July
No East Midlands Railway service to / from London St Pancras International on Saturday 25 and Sunday 26 June
Amended 05:21 Nottingham to Liverpool Lime Street service from Tuesday 21 until Friday 24 June
Amended evening / morning East Midlands Railway services in the Sheffield area from Monday 20 to Friday 24 June
Amended 05:24 Kettering to Sheffield service from Monday 20 until Friday 24 June
Amended late night / early morning East Midlands Railway services to / from London St Pancras International from Monday 20 until Friday 24 June
Amended late night / early morning East Midlands Railway service on Friday 17 and Saturday 18 June
Buses replace trains between Sheffield and Hope on Saturday 23 and Sunday 24 July
Buses replace trains between Sheffield and Nottingham on Saturday 23 and Sunday 24 July
Amended evening East Midlands Railway services to / from London St Pancras International from Monday 13 to Friday 17 June
Reduced service between Luton and London St Pancras International on Sunday 12 June
Amended evening trains in the Ilkeston area from Monday 13 to Friday 18 June
Amended late night / early morning East Midlands Railway service to / from London St Pancras International from Monday 6 to Friday 10 June
Amended early morning East Midlands Railway service to London St Pancras International on Sunday 5 June
Amended late night / early morning East Midlands Railway service from Monday 6 to Friday 10 June
Buses replace trains between Sheffield and Hope / Doncaster on Saturday 16 and Sunday 17 July
Buses replace trains between Sheffield and Nottingham on Saturday 16 and Sunday 17 July
Amended late night / early morning East Midlands Railway service through Nottingham from Monday 30 May to Friday 3 June
Amended 05:20 and 06:32 Nottingham to Norwich services on Sunday 29 May
No trains at Barrow Haven from Sunday 8 May to Sunday 7 August
Amended late night / early morning East Midlands Railway to / from London St Pancras International from Sunday 29 May to Friday 3 June
Amended service to / from Sheffield on Saturday 9 and Sunday 10 July
Amended trains in the Chesterfield area on Saturday 9 and Sunday 10 July
Buses replace trains between Warrington Central and Liverpool Lime Street on Sunday 3 July
Amended service to / from Sheffield on Saturday 2 and Sunday 3 July
Buses replace trains between Sheffield and Hope / Cleethorpes on Saturday 2 and Sunday 3 July
Amended trains in the Chesterfield area on Saturday 2 and Sunday 3 July
Buses replace trains between Peterborough and Ely / Cambridge on Sunday 26 June
Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
Buses replace trains between Peterborough and Ely / Norwich on Sunday 12 June
Buses replace trains between Sheffield and Chinley / Stockport on Sunday 29 May
Amended service between Sheffield and Chesterfield on Sunday 29 May