East Midlands Railway (EM)

18/08/2019 05:27:35
http://www.eastmidlandsrailway.co.uk

Information last updated 26 July 2021 12:48

Company Information

Managing Director
Will Rogers 
Head Office
 
Phone
03457125678 
Fax
08456 010 992 
Address
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG
Email address
[email protected]  
Network map
Download network map East Midlands Railway map PDF

Support & information

Customer services
 
Primary Phone
03457125678
Fax
08456 010 988
Textphone number
1800103457125678 (For customers with hearing impairments)
Address
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS
Web address
https://www.eastmidlandsrailway.co.uk
Email address
[email protected]
Note

Opening hours

Monday to Sunday 24 hours a day

Lost Property
 
Phone
03457125678
Address
-
-
-

-
Web address
East Midlands Railway - Lost Property
Note

When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.

Opening hours

Monday to Friday 08:00 - 18:00

Assisted Travel
 
Phone
03457125678
Textphone number
08457 078 051 (For customers with hearing impairments)
Web address
East Midlands Railway - Assisted Travel

Ticketing & Fares

Telesales

 

Phone
03457125678
Address



Contact note

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Group Travel
 
Phone
03457125678
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

On East Midlands Mainline services and limited East Midlands Connect services. 

Penalty fares
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace evening / morning trains between Kettering and Corby from Monday 13 September to Saturday 18 September
Amended morning services in the Long Eaton area on Friday 27 August
Buses replace trains between Sheffield and Nottingham on Sunday 25 September
Buses replace trains between Ely and Peterborough on Sunday 10 October
Buses replace trains between Sheffield and Nottingham on Sunday 19 September
Buses replace trains between Ely and Norwich on Saturday 4 and Sunday 5 September
Buses replace trains between Peterborough and Ely on Sunday 26 September
Buses replace trains between Peterborough and Ely on Sunday 19 September
Amended East Midlands Railway midweek services from Monday 2 to Friday 6 August
Amended late night / early morning services at Corby from Monday 2 to Friday 6 August
Amended 04:58 Sheffield to London St Pancras International service from Tuesday 3 to Friday 6 August
Amended East Midlands Railway services to / from London St Pancras International on Saturday 31 July and Sunday 1 August
Amended late night service between London St Pancras International and Nottingham / Sheffield from Tuesday 27 and Friday 30 July
Amended late night / early morning services at Market Harborough from Monday 26 to Friday 30 July
Buses replace trains between Manchester Oxford Road and Liverpool Lime Street via Warrington Central from Saturday 28 to Monday 30 August
Buses replace trains between Peterborough and Ely on Saturday 11 and Sunday 12 September
Amended early morning services to / from Sheffield from Tuesday 31 August to Friday 3 September
Buses replace late night trains to / from Market Harborough from Monday 30 August to Friday 3 September
No trains between Luton and London St Pancras International from Saturday 28 to Monday 30 August
Amended service between Bedford and Wellingborough from Monday 23 to Friday 27 August
Buses replace trains between Nottingham and East Midlands Parkway before 09:15 on Sunday 22 August
Amended late night / early morning EMR services to / from Nottingham from Tuesday 17 to Friday 20 August
Amended East Midlands midweek services from Monday 16 to Friday 20 August
Amended 07:51 Derby to London St Pancras International on Sunday 15 August
Amended early morning East Midlands Railway service through Kettering on Saturday 14 August
Amended evening / morning trains in the Loughborough area from Monday 9 to Saturday 14 August
Amended evening / morning trains in the Chesterfield area from Monday 9 to Friday 13 August
Buses replace evening / morning trains at Market Harborough from Monday 9 to Friday 13 August
Amended East Midlands Railway services to / from London St Pancras International from 20:30 on Saturday 7 and all day on Sunday 8 August
Amended late night / early morning East Midlands Railway service from Monday 2 to Friday 6 August
Buses replace late night trains to / from Barrow-upon-Soar from Monday 26 to Thursday 29 July