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East Midlands Railway (EM)
Information last updated 22 October 2021 18:08
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended EMR service to / from Grantham on Saturday 27 and Sunday 28 November
- Buses replace trains between Nottingham and Lincoln on Saturday 27 and Sunday 28 November
- Amended late night / early morning EMR service to / from London St Pancras International from Monday 29 November to Friday 3 December
- Buses replace late night / early morning trains to / from Market Harborough from Tuesday 30 November to Friday 3 December
- Amended EMR trains to / from London St Pancras International from 21:30 on Saturday 27 and all day Sunday 28 November
- Buses replace trains between Luton and Bedford late on Saturday 4 and all day on Sunday 5 December
- Amended late night / early morning EMR service to / from London St Pancras International from Monday 22 to Friday 26 November
- Amended EMR trains to / from London St Pancras International on Sunday 21 November
- Amended early morning EMR service to / from Grantham on Sunday 21 November
- Buses replace trains between Nottingham and Lincoln on Saturday 20 and Sunday 21 November
- Amended late night / early morning service to / from Long Eaton from Monday 15 to Friday 19 November
- Amended late night / early morning EMR service to / from London St Pancras International from Monday 15 to Friday 19 November
- Amended late night EMR trains from London St Pancras International on Friday 12 November
- Amended 05:22 Derby to Nottingham Service from Tuesday 16 to Friday 19 November
- Buses replace trains between Barton-on-Humber and Cleethorpes on Saturday 13 November
- Amended early morning service through Market Rasen on Saturday 13 November
- Buses replace late night services to / from Cleethorpes from Monday 8 to Thursday 11 November
- Amended late night service to / from Mansfield Woodhouse from Monday 8 to Thursday 11 November
- Amended late night / early morning EMR service to / from London St Pancras International from Monday 8 to Friday 12 November
- Amended EMR service to / from London St Pancras International on Sunday 7 November
- Amended late night EMR service to / from Nottingham from Monday 1 to Friday 5 November
- Buses replace late night / early morning trains to / from Market Harborough from Monday 1 to Friday 5 November
- Amended EMR service between London St Pancras International and Nottingham on Sunday 31 October
- Amended late night / early morning services between Nottingham and Liverpool Lime Street from Monday 25 to Friday 29 October
- Amended 22:51 Leicester to Nottingham from Monday 25 to Friday 29 October
- Amended late night service to / from Peterborough from Monday 25 to Thursday 28 October
- Amended late night / early morning service between Kettering and Corby from Monday 25 to Friday 29 October
- Buses replace trains between Derby and Nottingham on Sunday 7 November
- Buses replace trains between Derby and Nottingham on Sunday 31 October
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