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East Midlands Railway (EM)
Information last updated 16 March 2021 06:44
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended East Midlands Railway services on Sunday 4 July and Monday 5 July
- Buses replace trains between Norwich and Ely on Sunday 27 June
- Buses replace trains to / from Market Harborough on Saturday 26 and Sunday 27 June
- Amended evening / morning service at Market Harborough from Monday 28 June to Friday 2 July
- Amended late night trains between Leicester and East Midlands Parkway from Monday 28 June to Friday 2 July
- Amended late night trains between Nottingham and Worksop from Monday 28 June to Thursday 1 July
- Amended trains in the Dronfield area from Monday 21 to Saturday 26 June
- Buses replace trains between Sleaford and Peterborough from Monday 21 to Friday 25 June
- Amended service between Peterborough and Ely / Bury St Edmunds / Norwich on Sunday 20 June
- Amended service at Market Harborough from Tuesday 15 to Friday 18 June
- Amended East Midlands Railway late night services at London St Pancras International from Tuesday 15 to Friday 18 June
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 13 June
- Amended 21:42 Sleaford to Nottingham service on Sunday 13 June
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 12 and Sunday 13 June
- Buses replace late night trains to / from Market Harborough from Monday 7 to Thursday 10 June
- Buses replace morning trains between Nottingham and East Midlands Parkway on Sunday 6 June
- Amended trains between Leicester and Kettering before 10:00 on Sunday 6 June
- Buses replace trains between Nottingham and Mansfield Woodhouse on Sunday 6 June
- Buses replace trains between Grantham and Norwich on Saturday 5 and Sunday 6 June
- Buses replace trains between Peterborough and Norwich on Saturday 29 and Sunday 30 May
- Buses replace trains to / from Widnes / Warrington Central from Saturday 29 to Monday 31 May
- Amended late night / early morning services to / from Nottingham on Thursday 3 and Friday 4 June
- Amended late night / early morning East Midlands Railway service through Derby from Tuesday 1 to Friday 4 June
- Amended early morning train services between Nottingham and Chesterfield on Saturday 29 May
- No trains between Luton and London St Pancras International on Saturday 29 and Sunday 30 May
- Amended late night trains between Nottingham and East Midlands Parkway from Monday 24 to Thursday 27 May
- Amended late night trains between Kettering and London St Pancras International from Monday 24 to Friday 28 May
- Amended late night trains between Nottingham and Lincoln from Monday 24 to Thursday 28 May
- Amended late night trains between Derby / Nottingham and Leicester from Monday 24 to Friday 28 May
- Amended service between London St Pancras International and Luton on Saturday 22 and Sunday 23 May
- Amended service between Peterborough / Cambridge and Norwich on Saturday 22 and Sunday 23 May
- Amended overnight trains between Lincoln and Cleethorpes from Monday 24 to Thursday 27 May
- Amended overnight trains between Alfreton / Worksop and Nottingham from Monday 24 to Thursday 27 May
- Buses replace late night trains between Mansfield Woodhouse and Worksop from Monday 17 to Thursday 20 May
- Amended late night / early morning trains between Liverpool Lime Street and Nottingham from Monday 17 to Friday 21 May
- Amended late night East Midlands Railway service from Monday 17 to Friday 21 May
- Buses replace trains between Ely / Wymondham and Norwich on Sunday 16 May
- Amended East Midlands Railway service to / from London St Pancras International on Sunday 16 May
- Buses replace trains between Peterborough and Ely on Sunday 9 May
- Retimed train services to / from Market Harborough / Kettering / Wellingborough before 10:00 on Sunday 9 May
- Amended morning trains in the Long Eaton / Nottingham area on Sunday 9 May
- Buses replace trains between Grantham and Sleaford on Sunday 9 May
- Reduced service between Manchester Oxford Road and Liverpool Lime Street via Warrington Central on Sunday 2 and Monday 3 May
- Amended late night East Midlands Railway trains from / to London St Pancras International from Tuesday 4 to Friday 7 May
- Amended 23:10 Nottingham to Leicester service from Monday 3 to Friday 7 May
- Amended services between Luton and London St Pancras International from Saturday 1 May until Monday 3 May
- Amended 04:45 Leicester to London St Pancras service on Saturday 1 May
- Amended 22:20 London St Pancras International to Sheffield service from Monday 26 to Thursday 29 April
- Amended East Midlands Railway services to / from London St Pancras International from Monday 26 to Friday 30 April
- Amended service through Derby on Saturday 24 and Sunday 25 April
- Amended East Midlands Railway services to / from London St Pancras International from Tuesday 20 to Friday 23 April
- Amended East Midlands Railway service from / to London St Pancras International on Saturday 17 and Sunday 18 April
- Amended service to / from Sheffield on Saturday 17 and Sunday 18 April
- Amended late trains between East Midlands Parkway and Nottingham / Derby from Monday 12 to Thursday 15 April
- Amended late evening trains from Leicester to Derby / Sheffield from Monday 12 to Thursday 15 April
- Amended 22:05 Nottingham to Worksop from Monday 12 to Thursday 15 April
- Amended 05:50 Cleethorpes to Newark Northgate from Tuesday 13 to Friday 16 April
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