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East Midlands Trains (EM)
Information last updated 15 June 2019 17:26
- Managing Director
- Jake Kelly
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- getintouch@eastmidlandstrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Relations - East Midlands Trains
1 Prospect Place, Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Web address
- EastMidlandsTrains.co.uk
- Email address
- getintouch@eastmidlandstrains.co.uk
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Trains - Lost Property
- Note
-
When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Trains - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Bedford and Corby / Leicester on Saturday 31 August and Sunday 1 September
- Amended evening / morning East Midlands Trains services to / from London St Pancras International from Monday 2 to Friday 6 September
- Amended 05:49 Cleethorpes to Newark North Gate service from Tuesday 3 to Friday 6 September
- Major upgrade work in the Newark area from Saturday 24 to Monday 26 August
- Amended evening / morning services to / from London St Pancras International from Monday 26 to Friday 30 August
- Amended 05:23 Nottingham to Liverpool Lime Street service from Tuesday 27 to Friday 30 August
- Amended 22:05 Nottingham to Worksop service from Monday 26 to Thursday 29 August
- Amended early morning East Midlands Trains service from Liverpool Lime Street from Tuesday 20 to Friday 23 August
- Amended service between Wellingborough and Kettering from Monday 19 until Friday 23 August
- Amended 04:45 Leicester to London St Pancras International on Saturday 17 August
- Amended evening / morning services to / from London St Pancras International from Monday 12 to Friday 16 August
- Amended 22:01 Nottingham to Leicester service from Monday 12 to Thursday 15 August
- Amended service between Bedford and Kettering on Sunday 11 August
- Retimed 21:05 Nottingham to London St Pancras International service on Saturday 10 August
- Amended East Midlands Trains services between Kettering and Bedford on Sunday 4 August
- Amended services at London St Pancras International on Sunday 28 July
- Amended evening / morning trains between Bedford and Corby / Leicester from Monday 1 to Saturday 6 July
- Amended evening / morning trains to / from London St Pancras International from Monday 22 to Friday 26 July
- Buses replace morning trains between Matlock and Derby on Sunday 21 July
- Amended train services in the Bedford / Leicester area on Sunday 21 July
- Amended late night / early morning service between Chesterfield and Nottingham from Monday 15 to Friday 19 July
- Amended 22:05 Nottingham to Worksop service from Monday 15 to Thursday 18 July
- Amended early morning / late night services between Leicester / Derby and London St Pancras International from Monday 15 to Friday 19 July
- Amended service between Kettering and Corby / Bedford on Sunday 14 July
- Buses replace trains between Peterborough and Norwich on Saturday 13 and Sunday 14 July
- Amended service between Kettering and Corby / Bedford on Sunday 7 July
- Amended East Midlands Trains services from London St Pancras International from Monday 8 to Friday 12 July
- Amended morning / evening Liverpool Lime Street to Norwich services from Monday 8 to Friday 12 July
- Amended late night service between Nottingham and Leicester on Saturday 6 July
- Amended evening / morning services to / from London St Pancras International from Monday 1 to Friday 5 July
- Amended East Midlands Trains service in the Bedford area on Sunday 30 June
- Amended evening Nottingham to Leicester services on Saturday 29 June
- Amended late night service between Nottingham and Leicester on Saturday 22 June
- No trains at Bedford on Saturday 22 and Sunday 23 June
- Amended evening / morning services to / from London St Pancras International from Monday 17 to Friday 21 June
- Reduced service at Bedford from Saturday 15 until 03:00 on Monday 17 June
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