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East Midlands Railway (EM)
Information last updated 26 May 2022 15:12
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Locomotive House
Locomotive Way
Derby
Derbyshire
DE24 8PU - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night / early morning East Midlands Railway service from Monday 27 June to Friday 1 July
- No East Midlands Railway service to / from London St Pancras International on Saturday 25 and Sunday 26 June
- Amended 05:21 Nottingham to Liverpool Lime Street service from Tuesday 21 until Friday 24 June
- Amended evening / morning East Midlands Railway services in the Sheffield area from Monday 20 to Friday 24 June
- Amended 05:24 Kettering to Sheffield service from Monday 20 until Friday 24 June
- Amended late night / early morning East Midlands Railway services to / from London St Pancras International from Monday 20 until Friday 24 June
- Amended late night / early morning East Midlands Railway service on Friday 17 and Saturday 18 June
- Buses replace trains between Sheffield and Hope on Saturday 23 and Sunday 24 July
- Buses replace trains between Sheffield and Nottingham on Saturday 23 and Sunday 24 July
- Amended evening East Midlands Railway services to / from London St Pancras International from Monday 13 to Friday 17 June
- Reduced service between Luton and London St Pancras International on Sunday 12 June
- Amended evening trains in the Ilkeston area from Monday 13 to Friday 18 June
- Amended late night / early morning East Midlands Railway service to / from London St Pancras International from Monday 6 to Friday 10 June
- Amended early morning East Midlands Railway service to London St Pancras International on Sunday 5 June
- Amended late night / early morning East Midlands Railway service from Monday 6 to Friday 10 June
- Buses replace trains between Sheffield and Hope / Doncaster on Saturday 16 and Sunday 17 July
- Buses replace trains between Sheffield and Nottingham on Saturday 16 and Sunday 17 July
- Amended late night / early morning East Midlands Railway service through Nottingham from Monday 30 May to Friday 3 June
- Amended 05:20 and 06:32 Nottingham to Norwich services on Sunday 29 May
- No trains at Barrow Haven from Sunday 8 May to Sunday 7 August
- Amended late night / early morning East Midlands Railway to / from London St Pancras International from Sunday 29 May to Friday 3 June
- Amended service to / from Sheffield on Saturday 9 and Sunday 10 July
- Amended trains in the Chesterfield area on Saturday 9 and Sunday 10 July
- Buses replace trains between Warrington Central and Liverpool Lime Street on Sunday 3 July
- Amended service to / from Sheffield on Saturday 2 and Sunday 3 July
- Buses replace trains between Sheffield and Hope / Cleethorpes on Saturday 2 and Sunday 3 July
- Amended trains in the Chesterfield area on Saturday 2 and Sunday 3 July
- Buses replace trains between Peterborough and Ely / Cambridge on Sunday 26 June
- Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
- Buses replace trains between Peterborough and Ely / Norwich on Sunday 12 June
- Buses replace trains between Sheffield and Chinley / Stockport on Sunday 29 May
- Amended service between Sheffield and Chesterfield on Sunday 29 May
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