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East Midlands Railway (EM)
Information last updated 26 July 2021 12:48
- Managing Director
- Will Rogers
- Head Office
- Phone
- 03457125678
- Fax
- 08456 010 992
- Address
-
Prospect House - 1 Prospect Place
Millennium Way, Pride Park
Derby
Derbyshire
DE24 8HG - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03457125678
- Fax
- 08456 010 988
- Textphone number
- 1800103457125678 (For customers with hearing impairments)
- Address
-
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derbyshire
DE24 8HS - Web address
- https://www.eastmidlandsrailway.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 24 hours a day
- Lost Property
- Phone
- 03457125678
- Address
-
-
-
-
- - Web address
- East Midlands Railway - Lost Property
- Note
-
When items of lost property are found on East Midlands Railway, it is generally recovered at the train’s final destination.
Opening hours
Monday to Friday 08:00 - 18:00
- Assisted Travel
- Phone
- 03457125678
- Textphone number
- 08457 078 051 (For customers with hearing impairments)
- Web address
- East Midlands Railway - Assisted Travel
Ticketing & Fares
- Telesales
-
- Phone
- 03457125678
- Address
-
- Contact note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
Opening hours
Monday to Sunday - 08:00 to 22:00
- Group Travel
- Phone
- 03457125678
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace evening / morning trains between Kettering and Corby from Monday 13 September to Saturday 18 September
- Amended morning services in the Long Eaton area on Friday 27 August
- Buses replace trains between Sheffield and Nottingham on Sunday 25 September
- Buses replace trains between Ely and Peterborough on Sunday 10 October
- Buses replace trains between Sheffield and Nottingham on Sunday 19 September
- Buses replace trains between Ely and Norwich on Saturday 4 and Sunday 5 September
- Buses replace trains between Peterborough and Ely on Sunday 26 September
- Buses replace trains between Peterborough and Ely on Sunday 19 September
- Amended East Midlands Railway midweek services from Monday 2 to Friday 6 August
- Amended late night / early morning services at Corby from Monday 2 to Friday 6 August
- Amended 04:58 Sheffield to London St Pancras International service from Tuesday 3 to Friday 6 August
- Amended East Midlands Railway services to / from London St Pancras International on Saturday 31 July and Sunday 1 August
- Amended late night service between London St Pancras International and Nottingham / Sheffield from Tuesday 27 and Friday 30 July
- Amended late night / early morning services at Market Harborough from Monday 26 to Friday 30 July
- Buses replace trains between Manchester Oxford Road and Liverpool Lime Street via Warrington Central from Saturday 28 to Monday 30 August
- Buses replace trains between Peterborough and Ely on Saturday 11 and Sunday 12 September
- Amended early morning services to / from Sheffield from Tuesday 31 August to Friday 3 September
- Buses replace late night trains to / from Market Harborough from Monday 30 August to Friday 3 September
- No trains between Luton and London St Pancras International from Saturday 28 to Monday 30 August
- Amended service between Bedford and Wellingborough from Monday 23 to Friday 27 August
- Buses replace trains between Nottingham and East Midlands Parkway before 09:15 on Sunday 22 August
- Amended late night / early morning EMR services to / from Nottingham from Tuesday 17 to Friday 20 August
- Amended East Midlands midweek services from Monday 16 to Friday 20 August
- Amended 07:51 Derby to London St Pancras International on Sunday 15 August
- Amended early morning East Midlands Railway service through Kettering on Saturday 14 August
- Amended evening / morning trains in the Loughborough area from Monday 9 to Saturday 14 August
- Amended evening / morning trains in the Chesterfield area from Monday 9 to Friday 13 August
- Buses replace evening / morning trains at Market Harborough from Monday 9 to Friday 13 August
- Amended East Midlands Railway services to / from London St Pancras International from 20:30 on Saturday 7 and all day on Sunday 8 August
- Amended late night / early morning East Midlands Railway service from Monday 2 to Friday 6 August
- Buses replace late night trains to / from Barrow-upon-Soar from Monday 26 to Thursday 29 July
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