Greater Anglia (LE)

22/01/2019 09:20:38
https://www.greateranglia.co.uk/

Information last updated 14 May 2019 23:07

Company Information

Managing Director
Jamie Burles 
Head Office
 
Phone
03456007245 
Fax
01603 675243 
Address
Abellio Group
1 Ely Place
London

EC1N 6RY
Email address
contactcentre@greateranglia.co.uk  
Contact note
All telephone numbers refer to our Contact Centre team in Norwich.
Network map
Download network map Greater Anglia map PDF

Support & information

Customer services
 
Primary Phone
03456007245
Fax
0
Textphone number
08000282878  (For customers with hearing impairments)
Address
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich

NR1 1EF
Web address
Greater Anglia - Customer Services
Email address
Contactcentre@greateranglia.co.uk
Note

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Lost Property
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Lost Property
Email address
lostproperty@greateranglia.co.uk
Note

Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address

 

Opening hours

Monday to Friday - 09:00 - 17:00

There is an answerphone available outside these hours

 

Assisted Travel
 
Phone
0800 028 28 78
03456007245
Textphone number
1800108000282878 (For customers with hearing impairments)
Address
Greater Anglia
Customer Contact Centre
Norwich Station

NR1 1EF
Web address
Greater Anglia - Assisted Travel
Email address
assistedtravel@greateranglia.co.uk
Note

Opening hours

Monday to Sunday 08:00 - 20:00

Ticketing & Fares

Telesales
 
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
Phone
03456007245
Address



Group Travel
 
Phone
03456007245
Address
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF
Email address
contactcentre@greateranglia.co.uk
Contact note

Opening hours

Monday to Friday - 09:00 - 17:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Contact note

Opening hours

Monday to Friday - 08:00 - 18:00

Seat reservations
Available
Penalty fares
Buying tickets on the train
No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

On-board facilities

Engineering works

Service disruptions
No evening / morning trains via Tottenham Hale from Monday 1 to Friday 5 July
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 29 and Sunday 30 June
Revised service to and from London Liverpool Street on Saturday 3 and Sunday 4 August
Revised service to and from London Liverpool Street on Saturday 27 and Sunday 28 July
Buses replace trains between Peterborough and Norwich on Saturday 13 and Sunday 14 July
Reduced service to / from London Liverpool Street on Saturday 13 and Sunday 14 July
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 22 and Sunday 23 June
Buses replace late night trains between Witham and Colchester from Monday 17 to Wednesday 19 June
Buses replace trains between Ipswich and Bury St Edmunds / Norwich on Sunday 16 June
Amended Greater Anglia and Stansted Express service on Saturday 15 June
No Greater Anglia trains to / from London Liverpool Street on Sunday 16 June
Buses replace trains between Ipswich and Woodbridge on Saturday 15 and Sunday 16 June
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 15 and Sunday 16 June
Buses replace trains between Ipswich and Bury St Edmunds / Norwich on Saturday 8 and Sunday 9 June
Retimed service between London Liverpool Street and Shenfield on Sunday 9 June
No trains between London Liverpool Street and Stratford on Saturday 6 and Sunday 7 July
Reduced service from / to London Liverpool Street on Saturday 29 and Sunday 30 June
Amended late night midweek Greater Anglia service from Monday 3 to Thursday 6 June
Amended late night services in the Thorpe-le-Soken area on Saturday 1 June
No trains via Tottenham Hale on Saturday 1 and Sunday 2 June
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Saturday 1 and Sunday 2 June
Amended service between London Liverpool Street and Stratford on Saturday 22 and Sunday 23 June
Amended 23:30 London Liverpool Street to Norwich service from Monday 27 to Wednesday 29 May
No trains via Tottenham Hale on Sunday 26 and Monday 27 May
Buses replace trains between Ipswich and Norwich / Bury St Edmunds / Woodbridge from Saturday 25 to Monday 27 May
Amended trains between London Liverpool Street and Shenfield on Sunday 26 May
Buses replace trains between Wickford and Southend Victoria from Saturday 25 May to Sunday 2 June
No evening / morning trains via Tottenham Hale from Monday 20 to Friday 24 May
Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 19 May
Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 18 and Sunday 19 May
No trains between Reedham and Great Yarmouth from Monday 18 March until February 2020
Major improvement work at Sheringham until Wednesday 22 May
Amended weekend service between Ipswich and Felixstowe until Autumn 2019