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Greater Anglia (LE)
Information last updated 04 September 2020 11:37
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
The Hub
Colchester North Railway Station
North Station Road
Essex
C01 1JS - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Bank Holidays - 08:00 - 18:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@greateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 03456007245
- 08000282878
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- assistedtravel@greateranglia.co.uk
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night trains between Ipswich and Saxmundham from Monday 14 to Thursday 17 December
- Amended 00:18 and 00:46 London Liverppol Street to Colchester train on Tuesday 15 and Wednesday 16 December
- No Greater Anglia service via Tottenham from 23:15 on Sunday 13 December
- Buses replace trains between Ipswich and Felixstowe on Sunday 6 December
- Amended 07:36 Norwich to Great Yarmouth service on Sunday 6 December
- Buses replace trains between Lowestoft and Norwich / Great Yarmouth on Saturday 5 and Sunday 6 December
- Amended 06:52 Norwich to London Liverpool Street service on Sunday 6 December
- Amended 23:30 London Liverpool Street to Norwich service on Saturday 5 December
- Amended evening services in the Gidea Park area from Monday 30 November to Thursday 3 December
- No late night trains via Seven Sisters from Monday 30 November to Thursday 3 December
- No morning trains via Hackney Downs on Sunday 29 November
- Buses replace trains between Lowestoft and Norwich / Great Yarmouth on Saturday 28 and Sunday 29 November
- Amended 23:30 London Liverpool Street to Norwich service from Monday 23 to Wednesday 25 November
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 23 to Thursday 26 November
- No trains via Lea Bridge on Sunday 22 November
- No morning trains via Tottenham Hale on Sunday 22 November
- Buses replace trains between Marks Tey and Hythe / Harwich Town / Ipswich on Saturday 21 November
- No late night trains via Tottenham Hale from Monday 16 to Friday 20 November
- Buses replace trains between Cheshunt and Bishops Stortford / Hertford East before 09:00 on Sunday 15 November
- No trains via Lea Bridge on Sunday 15 November
- Buses replace trains between Marks Tey and Hythe / Harwich Town / Ipswich on Saturday 14 November
- Amended Greater Anglia services between Stratford and London Liverpool Street on Sunday 8 November
- No trains via Lea Bridge on Sunday 8 November
- Buses replace late night / early morning trains between Witham and Colchester from Monday 2 to Thursday 5 November
- Buses replace morning trains between Broxbourne and Stansted Airport / Audley End on Sunday 1 November
- No Greater Anglia services between London Liverpool Street and Colchester on Sunday 1 November
- Buses replace trains between Billericay and Shenfield on Sunday 1 November
- Amended morning services between Norwich and Great Yarmouth / Lowestoft on Sunday 25 October
- Buses replace trains between Saxmundham and Lowestoft from Saturday 24 October to Sunday 1 November
- Buses replace trains between Audley End and Cambridge North on Sunday 25 October
- Buses replace trains between Billericay and Shenfield on Sunday 25 October
- Buses replace trains between Marks Tey and Hythe / Harwich Town / Ipswich on Saturday 24 October
- Amended late night / early morning Greater Anglia service from Monday 19 to Thursday 22 October
- No trains at Colchester on Saturday 17 and Sunday 18 October
- Amended service between London Liverpool Street and Shenfield / Wickford / Ipswich on Sunday 15 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 7 and Sunday 8 November
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 31 October and Sunday 1 November
- Buses replace trains between Peterborough and Ely on Saturday 24 and Sunday 25 October
- Buses replace trains between Peterborough and Ely on Saturday 10 and Sunday 11 October
- Amended service between London Liverpool Street and Shenfield / Billericay / Ipswich on Sunday 22 November
- Buses replace trains between Peterborough and Ely on Saturday 3 and Sunday 4 October
- Buses replace trains between Peterborough and Ely on Saturday 26 and Sunday 27 September
- No trains between London Liverpool Street and Ipswich on Sunday 25 October
- Reduced service to / from London Liverpool Street on Sunday 18 October
- Buses replace Stansted Express trains between London Liverpool Street and Stansted Airport until 19:00 on Sunday 11 October
- Amended 06:52 Norwich to London Liverpool Street on Sunday 11 October
- Buses replace trains between Cambridge North and Thetford on Saturday 10 and Sunday 11 October
- Amended 23:30 London Liverpool Street to Norwich service from Monday 12 to Wednesday 14 October
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-Naze on Saturday 10 and Sunday 11 October
- Amended 23:30 London Liverpool Street to Norwich service on Saturday 10 October
- No overnight Greater Anglia trains via Tottenham Hale from Monday to Thursday 8 October
- No late night / early morning trains via Tottenham Hale on Sunday 4 and Monday 5 October
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 4 October
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-Naze on Saturday 3 and Sunday 4 October
- Amended service between London Liverpool Street and Shenfield on Sunday 27 September
- No trains between Stratford and Tottenham Hale via Lea Bridge on Sunday 27 September
- Buses replace trains between Cambridge and Stansted Airport on Saturday 26 and Sunday 27 September
- Buses replace trains between Thorpe-le-Soken and Clacton-on-Sea on Saturday 26 and until 23:00 on Sunday 27 September
- Buses replace trains between Ipswich and Bury St Edmunds / Norwich on Saturday 26 and Sunday 27 September
- Amended late night services between London Liverpool Street and Colchester from Monday 21 to Wednesday 23 September
- Revised 00:18 and 00:46 London Liverpool Street to Colchester services from Tuesday 22 to Thursday 24 September
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