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Greater Anglia (LE)
Information last updated 15 February 2021 10:18
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
The Hub
Colchester North Railway Station
North Station Road
Essex
C01 1JS - Email address
- [email protected]
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Bank Holidays - 08:00 - 18:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- [email protected]
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 03456007245
- 08000282878
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- [email protected]
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended late night service between Colchester and Clacton-on-Sea / Walton-on-the-Naze from Monday 28 June to Wednesday 30 June
- Amended late night / early morning trains via Seven Sisters from Monday 28 June to Friday 2 July
- No trains via Lea Bridge on Sunday 27 June
- Buses replace trains between Ipswich and Norwich on Sunday 27 June
- Amended late night service between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 26 June
- No late night / early morning trains via Tottenham Hale on Sunday 20 and Monday 21 June
- Amended 23:30 London Liverpool Street to Norwich service from Monday 21 to Wednesday 23 June
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 21 to Thursday 24 June
- Amended late night / early morning trains via Tottenham Hale from Monday 14 to Friday 18 June
- Buses replace between Shenfield and Southminster / Southend Victoria on Saturday 19 and Sunday 20 June
- Amended early morning Cheshunt service on Monday 14 June
- Amended Cheshunt service until 08:15 Sunday 13 June
- Buses replace trains between Ipswich and Stowmarket / Norwich on Saturday 12 and Sunday 13 June
- Buses replace trains between Norwich and Ely on Sunday 27 June
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft on Saturday 22 and Sunday 23 May
- No trains via Hackney Downs before 09:50 on Sunday 23 May
- Buses replace trains between Ipswich and Stowmarket / Norwich on Saturday 5 and Sunday 6 June
- Buses replace trains between Wymondham and Norwich on Saturday 5 and Sunday 6 June
- Amended 00:18 and 00:46 London Liverpool Street to Colchester services from Tuesday 1 to Thursday 3 June
- Buses replace trains between Ely and Bury St Edmunds on Sunday 30 May
- No Greater Anglia service via Seven Sisters on Sunday 30 and Monday 31 May
- Buses replace trains between Broxbourne and Stansted Airport / Audley End until 09:10 on Sunday 30 May
- Buses replace trains between Ipswich and Stowmarket / Norwich on Saturday 29 and Sunday 30 May
- Buses replace trains between Halesworth and Lowestoft on Saturday 22 and Sunday 23 May
- Amended late night / early morning trains via Seven Sisters from Monday 17 to Friday 21 May
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Sunday 16 May
- Buses replace trains between Norwich and Sheringham / Great Yarmouth / Lowestoft on Sunday 16 May
- Buses replace trains between Ipswich and Norwich on Saturday 15 and Sunday 16 May
- Amended service between Peterborough and Ely / Bury St Edmunds / Norwich on Sunday 20 June
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 12 and Sunday 13 June
- Buses replace trains between Peterborough and Norwich on Saturday 29 and Sunday 30 May
- Amended service between Peterborough / Cambridge and Norwich on Saturday 22 and Sunday 23 May
- Amended 23:30 London Liverpool Street to Norwich service from Monday 10 to Wednesday 12 May
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 10 to Thursday 13 May
- Buses replace trains to / from Stansted Airport on Sunday 9 May
- Amended service between London Liverpool Street and Chelmsford on Saturday 8 and Sunday 9 May
- No trains via Lea Bridge on Saturday 8 and Sunday 9 May
- Amended late night service via Tottenham Hale from Tuesday 4 to Friday 7 May
- No trains via Lea Bridge from Saturday 1 to Monday 3 May
- Buses replace trains between Ely and Bury St Edmunds on Sunday 2 May
- Amended services between Cheshunt and Hackney Downs / Stratford from Saturday 24 to Monday 26 April
- Amended services between London Liverpool Street and Shenfield on Sunday 25 April
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 24 and Sunday 25 April
- Buses replace trains between Norwich and Sheringham on Saturday 24 and Sunday 25 April
- Buses replace trains between Ely / Wymondham and Norwich on Sunday 16 May
- Amended 00:18 and 00:46 London Liverpool Street to Colchester services from Tuesday 20 to Thursday 22 April
- Buses replace trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 17 and Sunday 18 April
- Buses replace trains between Stansted Airport and Cambridge on Saturday 17 and Sunday 18 April
- Amended service to / from London Liverpool Street on Saturday 17 and Sunday 18 April
- Reduced service to / from London Liverpool Street on Saturday 10 and Sunday 11 April
- Amended overnight service through Seven Sisters from Monday 5 to Friday 9 April
- Buses replace trains between Peterborough and Ely on Sunday 9 May
- Amended service between London Liverpool Street and Chelmsford from Saturday 1 to Monday 3 May
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