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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
Abellio Group
1 Ely Place
London
EC1N 6RY - Email address
- contactcentre@greateranglia.co.uk
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- Contactcentre@greateranglia.co.uk
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- lostproperty@greateranglia.co.uk
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 0800 028 28 78
- 03456007245
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- assistedtravel@greateranglia.co.uk
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- contactcentre@greateranglia.co.uk
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No evening / morning trains via Tottenham Hale from Monday 1 to Friday 5 July
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 29 and Sunday 30 June
- Revised service to and from London Liverpool Street on Saturday 3 and Sunday 4 August
- Revised service to and from London Liverpool Street on Saturday 27 and Sunday 28 July
- Buses replace trains between Peterborough and Norwich on Saturday 13 and Sunday 14 July
- Reduced service to / from London Liverpool Street on Saturday 13 and Sunday 14 July
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 22 and Sunday 23 June
- Buses replace late night trains between Witham and Colchester from Monday 17 to Wednesday 19 June
- Buses replace trains between Ipswich and Bury St Edmunds / Norwich on Sunday 16 June
- Amended Greater Anglia and Stansted Express service on Saturday 15 June
- No Greater Anglia trains to / from London Liverpool Street on Sunday 16 June
- Buses replace trains between Ipswich and Woodbridge on Saturday 15 and Sunday 16 June
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 15 and Sunday 16 June
- Buses replace trains between Ipswich and Bury St Edmunds / Norwich on Saturday 8 and Sunday 9 June
- Retimed service between London Liverpool Street and Shenfield on Sunday 9 June
- No trains between London Liverpool Street and Stratford on Saturday 6 and Sunday 7 July
- Reduced service from / to London Liverpool Street on Saturday 29 and Sunday 30 June
- Amended late night midweek Greater Anglia service from Monday 3 to Thursday 6 June
- Amended late night services in the Thorpe-le-Soken area on Saturday 1 June
- No trains via Tottenham Hale on Saturday 1 and Sunday 2 June
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Saturday 1 and Sunday 2 June
- Amended service between London Liverpool Street and Stratford on Saturday 22 and Sunday 23 June
- Amended 23:30 London Liverpool Street to Norwich service from Monday 27 to Wednesday 29 May
- No trains via Tottenham Hale on Sunday 26 and Monday 27 May
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds / Woodbridge from Saturday 25 to Monday 27 May
- Amended trains between London Liverpool Street and Shenfield on Sunday 26 May
- Buses replace trains between Wickford and Southend Victoria from Saturday 25 May to Sunday 2 June
- No evening / morning trains via Tottenham Hale from Monday 20 to Friday 24 May
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Sunday 19 May
- Buses replace trains between Shenfield and Southend Victoria / Southminster on Saturday 18 and Sunday 19 May
- No trains between Reedham and Great Yarmouth from Monday 18 March until February 2020
- Major improvement work at Sheringham until Wednesday 22 May
- Amended weekend service between Ipswich and Felixstowe until Autumn 2019
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