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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
The Hub
Colchester North Railway Station
North Station Road
Essex
C01 1JS - Email address
- [email protected]
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Bank Holidays - 08:00 - 18:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- [email protected]
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 03456007245
- 08000282878
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- [email protected]
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No late night / early morning services at Tottenham Hale from Monday 8 to Friday 12 August
- Buses replace trains between Ipswich and Ely / Cambridge North on Sunday 7 August
- Buses replace trains between Hertford East and Broxbourne / Waltham Cross on Saturday 6 and Sunday 7 August
- Buses replace trains between Ingatestone / Billericay and Newbury Park on Sunday 24 July
- Amended Greater Anglia services at Roydon on Saturday 25 June
- Buses replace trains between Broxbourne and Hertford East on Saturday 30 and Sunday 31 July
- Amended services between London Liverpool Street and Cheshunt on Sunday 31 July
- No Greater Anglia services at Stratford on Sunday 31 July
- Amended early morning services between London Liverpool Street and Shenfield on Sunday 31 July
- No Greater Anglia services to / from Stratford on Sunday 24 July
- Buses replace late night / early morning trains between Witham and Colchester from Monday 25 to Wednesday 27 July
- Amended services between London Liverpool Street and Seven Sisters on Saturday 23 and Sunday 24 July
- No trains via Lea Bridge on Sunday 17 July
- Buses replace morning trains between Broxbourne and Stansted Airport / Audley End on Sunday 17 July
- No evening / morning Greater Anglia trains via Seven Sisters from Monday 11 to Friday 15 July
- Amended services between London Liverpool Street / Stratford and Cheshunt on Sunday 10 July
- Amended evening / morning trains to / from Norwich on Saturday 9 and Sunday 10 July
- Amended evening trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 9 July
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 4 to Thursday 7 July
- Buses replace early morning trains between Cambridge and Audley End on Sunday 3 July
- No late night / early morning trains via Tottenham Hale from Monday 27 June to Friday 1 July
- Buses replace morning trains between Waltham Cross and Hertford East / Bishops Stortford on Sunday 26 June
- Amended services via Seven Sisters from Saturday 25 until 05:00 on Monday 27 June
- Buses replace trains between Peterborough and Ely / Cambridge on Sunday 26 June
- No Greater Anglia services via Seven Sisters from Saturday 18 until early morning on Monday 20 June
- Buses replace trains between Peterborough and Ely / Cambridge / Norwich on Sunday 19 June
- Buses replace evening / morning trains between Witham and Colchester from Monday 13 to Thursday 16 June
- No trains via Lea Bridge before 23:00 on Sunday 12 June
- Amended services via Seven Sisters from Saturday 11 to Monday 13 June
- Buses replace trains between Waltham Cross and Hertford East / Stansted Airport on Saturday 11 and Sunday 12 June
- Buses replace trains between Peterborough and Ely / Norwich on Sunday 12 June
- No trains via Lea Bridge on Sunday 5 June
- Amended late night / early morning services between London Liverpool Street and Seven Sisters from Monday 30 May to Friday 3 June
- Buses replace late night / early morning trains via Clacton-on-Sea from Monday 30 May to Thursday 2 June
- Amended early morning services between Tottenham Hale and London Liverpool Street on Sunday 29 May
- Amended late night / early morning services at Norwich on Saturday 28 and Sunday 29 May
- Amended late night / early morning Greater Anglia services via Clacton-on-Sea on Saturday 28 May
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 23 to Thursday 26 May
- Amended 23:30 London Liverpool Street to Norwich service from Monday 23 to Wednesday 25 May
- No Greater Anglia services via Stratford on Sunday 22 May
- Buses replace trains between Broxbourne and Stansted Airport on Saturday 21 and Sunday 22 May
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