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- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
The Hub
Colchester North Railway Station
North Station Road
Essex
C01 1JS - Email address
- [email protected]
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Bank Holidays - 08:00 - 18:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- [email protected]
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 03456007245
- 08000282878
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- [email protected]
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service at Stratford until 15:00 on Sunday 27 June
- Buses replace trains between Ely and Bury St Edmunds on Sunday 29 and Monday 30 August
- Amended Greater Anglia services to / from London Liverpool Street on Sunday 29 August
- Amended 00:18 / 00:46 London Liverpool Street to Colchester services from Tuesday 24 to Thursday 26 August
- Buses replace trains between Cheshunt and Hertford East / Bishops Stortford before 09:00 on Sunday 22 August
- Buses replace trains between Southend Victoria and Hockley before 10:00 on Sunday 22 August
- Amended service to / from London Liverpool Street on Sunday 22 August
- No trains via Lea Bridge on Sunday 15 August
- Amended service via Seven Sisters on Sunday 15 August
- No late night / early morning trains via Seven Sisters from Monday 9 to Friday 13 August
- Amended services in the Tottenham Hale area on Sunday 8 and early in the morning on Monday 9 August
- Amended morning services between Norwich and Lowestoft / Great Yarmouth on Sunday 8 August
- Amended 06:57 Norwich to London Liverpool Street service on Sunday 8 August
- Amended 23:30 London Liverpool Street to Norwich service on Saturday 7 August
- Amended late night trains between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 7 August
- Amended 06:57 Norwich to London Liverpool Street on Sunday 1 August
- Buses replace trains between Southend Victoria and Hockley until 10:00 on Sunday 1 August
- Amended 23:30 London Liverpool Street to Norwich service on Saturday 31 July
- Amended Greater Anglia service at London Liverpool Street on Saturday 31 July and Sunday 1 August
- Amended 23:30 London Liverpool Street to Norwich service from Monday 2 to Wednesday 4 August
- Amended late night / early morning trains via Tottenham Hale from Monday 26 to Friday 30 July
- No trains via Tottenham Hale from late night Sunday 25 July until early morning Monday 26 July
- Amended service between London Liverpool Street and Shenfield from 10:00 until 22:00 on Sunday 25 July
- Amended service to / from Shenfield until 11:15 on Sunday 18 July
- Amended services to / from / via Seven Sisters / Chingford on Saturday 17 and Sunday 18 July
- Buses replace morning trains between Cambridge and Audley End on Sunday 11 July
- Amended 00:18 and 00:46 London Liverpool Street to Colchester service from Tuesday 13 to Thursday 15 July
- Amended service at Seven Sisters on Saturday 10 and Sunday 11 July
- Buses replace trains between Shenfield and Ingatestone until 09:20 on Sunday 4 July
- Amended Greater Anglia / Stansted Express services at Seven Sisters on Saturday 3 and Sunday 4 July
- Amended late night service between Colchester and Clacton-on-Sea / Walton-on-the-Naze from Monday 28 June to Wednesday 30 June
- Amended late night / early morning trains via Seven Sisters from Monday 28 June to Friday 2 July
- No trains via Lea Bridge on Sunday 27 June
- Buses replace trains between Ipswich and Norwich on Sunday 27 June
- Amended late night service between Colchester and Clacton-on-Sea / Walton-on-the-Naze on Saturday 26 June
- Amended 23:30 London Liverpool Street to Norwich service from Monday 21 to Wednesday 23 June
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 21 to Thursday 24 June
- Buses replace trains between Norwich and Ely on Sunday 27 June
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