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Greater Anglia (LE)
Information last updated 11 September 2021 10:48
- Managing Director
- Jamie Burles
- Head Office
- Phone
- 03456007245
- Fax
- 01603 675243
- Address
-
The Hub
Colchester North Railway Station
North Station Road
Essex
C01 1JS - Email address
- [email protected]
- Contact note
- All telephone numbers refer to our Contact Centre team in Norwich.
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456007245
- Fax
- 0
- Textphone number
- 08000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia - Customer Relations
Norwich Railway Station, Station Approach
Norwich
NR1 1EF - Web address
- Greater Anglia - Customer Services
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Bank Holidays - 08:00 - 18:00
- Lost Property
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Lost Property
- Email address
- [email protected]
- Note
-
Requests for searches for lost property can be made at any of our staffed stations, and through our lost property contact form at the above web address
Opening hours
Monday to Friday - 09:00 - 17:00
There is an answerphone available outside these hours
- Assisted Travel
- Phone
- 03456007245
- 08000282878
- Textphone number
- 1800108000282878 (For customers with hearing impairments)
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Web address
- Greater Anglia - Assisted Travel
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday 08:00 - 20:00
Ticketing & Fares
- Telesales
-
0345 600 7245 - Open Monday to Sunday 08:00 - 22:00
- Phone
- 03456007245
- Address
-
- Group Travel
- Phone
- 03456007245
- Address
-
Greater Anglia
Customer Contact Centre
Norwich Station
NR1 1EF - Email address
- [email protected]
- Contact note
-
Opening hours
Monday to Friday - 09:00 - 17:00
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Contact note
-
Opening hours
Monday to Friday - 08:00 - 18:00
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase, except on some rural routes. On these routes where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 6 to Thursday 9 December
- Amended 23:30 London Liverpool Street to Norwich service from Monday 6 to Wednesday 8 December
- No morning / evening trains via Tottenham Hale on Sunday 5 and Monday 6 December
- Buses replace trains between Ipswich and Bury St Edmunds on Saturday 4 and Sunday 5 December
- Buses replace trains between Saxmundham and Lowestoft on Saturday 4 and Sunday 5 December
- No late night service via Tottenham Hale on Sunday 28 November
- Buses replace trains between Stansted Airport / Audley End and Cambridge / Cambridge North on Sunday 28 November
- Buses replace trains between Saxmundham and Lowestoft on Saturday 27 and Sunday 28 November
- Amended late night / early morning trains via Seven Sisters from Monday 29 until Friday 3 December
- Amended service between Stratford and Meridian Water on Sunday 21 November
- Buses replace trains between Ipswich and Norwich / Bury St Edmunds on Saturday 20 and Sunday 21 November
- Amended Greater Anglia services at London Liverpool Street on Sunday 14 November
- Buses replace trains between Manningtree and Harwich Town on Sunday 14 November
- Amended early morning trains between Witham and Colchester from Tuesday 16 to Thursday 18 November
- Buses replace trains between Stowmarket and Ely / Cambridge North on Saturday 13 November
- Amended morning services in the Tottenham Hale area on Sunday 7 November
- Amended early morning services from Norwich on Sunday 7 November
- Buses replace trains between Ipswich and Bury St Edmunds / Norwich on Saturday 6 and Sunday 7 November
- Amended late night / early morning trains between London Liverpool Street and Cheshunt from Monday 1 to Thursday 4 November
- Buses replace trains between Broxbourne and Stansted Airport / Audley End before 09:10 on Sunday 31 October
- Buses replace trains between Ingatestone and Colchester before 21:15 on Sunday 31 October
- Amended evening services in the Thorpe-le-Soken area on Saturday 30 October
- Amended services between London Liverpool Street / Bishops Stortford and Cheshunt until 09:00 on Sunday 24 October
- Amended late night service between Hertford East and Stratford on Sunday 24 October
- Amended service at Tottenham Hale from 23:15 on Sunday 24 until 05:00 Monday 25 October
- Amended 06:57 Norwich to London Liverpool Street on Sunday 24 October
- Amended service between London Liverpool Street and Shenfield / Norwich until 11:15 on Sunday 24 October
- Amended 23:28 London Liverpool Street to Cambridge service from Monday 25 to Thursday 28 October
- Amended 23:30 London Liverpool Street to Norwich service from Monday 25 to Wednesday 27 October
- Buses replace trains between Hertford East and Broxbourne from Saturday 23 to Saturday 30 October
- Buses replace trains between Ely and Peterborough on Saturday 23 and Sunday 24 October
- Amended 23:30 London Liverpool Street to Norwich on Saturday 23 October
- Amended early morning / late night trains via Tottenham Hale from Monday 18 to Friday 22 October
- No trains via Tottenham Hale before 08:15 on Sunday 17 October
- Buses replace trains between Ely and Peterborough on Sunday 17 October
- Buses replace trains between Ingatestone and Colchester on Saturday 16 and Sunday 17 October
- Amended Greater Anglia services to / from London Liverpool Street on Sunday 10 October
- Buses replace trains between Ingatestone and Colchester on Saturday 9 and Sunday 10 October
- Buses replace trains between Ely and Peterborough on Sunday 10 October
- Amended 00:18 and 00:46 London Liverpool Street to Colchester services from Monday 4 to Wednesday 6 October
- No trains via Lea Bridge before 23:00 on Sunday 3 October
- Buses replace trains between Cambridge and Audley End until 08:30 on Sunday 3 October
- Buses replace trains between Norwich and Great Yarmouth / Lowestoft until 09:45 on Sunday 3 October
- Buses replace trains between Ingatestone and Colchester on Saturday 2 October
- Amended overnight service at Seven Sisters from Monday 20 to Friday 24 September
- Amended 23:18 London Liverpool Street to Clacton-on-Sea from Monday 20 and Wednesday 22 September
- Amended 22:56 Colchester to Walton-on-Naze from Monday 20 to Wednesday 22 September
- Buses replace trains between Ingatestone and Colchester on Saturday 25 and Sunday 26 September
- Amended Greater Anglia service to/from London Liverpool Street on Sunday 19 September
- Buses replace trains between Peterborough and Ely on Sunday 26 September
- Buses replace trains between Peterborough and Ely on Sunday 19 September
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