We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Sunday to Saturday 0800-2200
Seat Reservations are free of charge on all London North Eastern Railway services.
Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at
"If you are travelling in a group of 10 or more people we ask that you contact our Group Travel team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.
First Class recorded for bookings between £0.00 - £999.99, and does require a signature
Next day Special Delivery on orders over £1,000 or you can choose Next Day Special Delivery at a charge of £6.15 or in line with up to date prices from Royal Mail "
Buying tickets on the train
We appreciate that sometimes you will not be able to buy a ticket at the station before you board, due to the ticket office being closed or self-service ticket machines not working. If this happens speak to our onboard staff, who will find out why the problem occurred and issue you with the cheapest available ticket for your journey.
If you board without a ticket where the ticket office was open and/or self-service ticket machines were working, you will be liable to purchase the Anytime Single or Return ticket to complete your journey.