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East Midlands Railway (EM)

http://www.eastmidlandsrailway.co.uk(external link, opens in a new tab)

Customer Support

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

03457125678

[email protected]

https://www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us(external link, opens in a new tab)

Tickets and Information

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

03457125678

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Accessible Travel

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

03457125678

https://www.eastmidlandsrailway.co.uk/trains-stations/assisted-travel(external link, opens in a new tab)

Lost Property

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

03457125678

https://www.eastmidlandsrailway.co.uk/help-manage/manage/report-lost-found(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

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Email Address

[email protected]

Web Address

https://www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us(external link, opens in a new tab)

Phone Number

03457125678

Postal Address

  • Customer Service Centre
  • East Midlands Railway
  • Hudson Way, Pride Park
  • Derbyshire
  • DE24 8HS

Seat Reservations

Yes

On East Midlands Mainline services and limited East Midlands Connect services.

Telesales

Opening Hours
  • Monday to Sunday & Public Holidays: 00:00 - 23:59
Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03457125678

Notes

Tickets will be delivered within 5 working days.

Next day delivery available at £6 (tickets should be ordered before 2pm)

Tickets may be collected from station or ticket office if facilities are available

Opening hours

Monday to Sunday - 08:00 to 22:00

Business Travel

Opening Hours
  • Monday to Sunday & Public Holidays: 00:00 - 23:59
Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

-

Group Travel

Opening Hours
  • Monday to Sunday & Public Holidays: 00:00 - 23:59
Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03457125678

Buying tickets on the train

Notes

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

Ticketless Travel Policy

Web Address

https://www.eastmidlandsrailway.co.uk/help-manage/about-us/policies/penalty-fares(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

Web Address

https://www.eastmidlandsrailway.co.uk/trains-stations/assisted-travel(external link, opens in a new tab)

Phone Number

03457125678

Opening Hours

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

Option 5

Web Address

https://www.eastmidlandsrailway.co.uk/help-manage/manage/report-lost-found(external link, opens in a new tab)

Phone Number

03457125678

Email Address

[email protected]

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03457125678

Postal Address

  • Locomotive House
  • Locomotive Way
  • Derby
  • Derbyshire
  • DE24 8PU

Managing Director

Will Rogers