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Last updated:Today at 08:14
Train companies affected:South Western Railway

LNER (GR)

Opening Hours

Yes

-

Email Address

Phone Number

03457225333

Postal Address

  • Customer Solutions Centre
  • Freepost RTUH-TUGH-GCLZ
  • Cramlington
  • NE23 1WG

Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Opening hours

Sunday to Saturday 0800-2200

Seat Reservations

Yes

Seat Reservations are free of charge on all London North Eastern Railway services.

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

www.LNER.co.uk

Telesales

Opening Hours

Yes

Phone Number

03457225333

Postal Address
  • London North Eastern Railway
  • Freepost RTUH-TUGH-GCLZ
  • Cramlington
  • NE23 1WG
Notes

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations. 

Opening hours

Sunday to Monday 0800-2200

Business Travel

Opening Hours

Yes

Phone Number

-

Group Travel

Opening Hours

Yes

Phone Number

03457225225

Postal Address
  • London North Eastern Railway
  • Freepost RTUH-TUGH-GCLZ
  • Cramlington
  • NE23 1WG
Notes

"If you are travelling in a group of 10 or more people we ask that you contact our Group Travel  team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

First Class recorded for bookings between £0.00 - £999.99, and does require a signature

Next day Special Delivery on orders over £1,000 or you can choose Next Day Special Delivery at a charge of £6.15 or in line with up to date prices from Royal Mail "

Opening Hours

Monday-Friday 0800-2000

Buying tickets on the train

Notes

We appreciate that sometimes you will not be able to buy a ticket at the station before you board, due to the ticket office being closed or self-service ticket machines not working. If this happens speak to our onboard staff, who will find out why the problem occurred and issue you with the cheapest available ticket for your journey.

If you board without a ticket where the ticket office was open and/or self-service ticket machines were working, you will be liable to purchase the Anytime Single or Return ticket to complete your journey.

Opening Hours

Yes

Phone Number

03457225225

Text Relay Number

1800103457225225

Opening Hours

Yes

Phone Number

03457225333

Email Address

Phone Number

03457225333

Postal Address

  • LNER
  • East Coast House
  • 25 Skeldergate, York
  • North Yorkshire
  • Y01 6DH

Managing Director

David Horne

Status and Disruptions

LNER

Good service