Skip to main content

LNER (GR)

Web Address: https://www.lner.co.uk/

Customer Support

Opening Hours:
  • Monday to Sunday: 08:00 - 22:00

Phone Number: 03457225333

Email Address: [email protected]

Web Address: https://www.lner.co.uk/customer-service/

Tickets and Information

Opening Hours:

Available

Phone Number: 03457225333

Web Address: https://www.lner.co.uk/tickets/

Accessible Travel

Opening Hours:
  • Monday to Sunday: 08:00 - 22:00

Phone Number: 03457225225

Web Address: https://www.lner.co.uk/our-trains/assisted-travel/

Lost Property

Opening Hours:
  • Monday to Sunday: 08:00 - 22:00

Phone Number: 03457225333

Web Address: https://www.lner.co.uk/support/lost-property/

Download network map

PDF (460k)

(download link)

Opening Hours

  • Monday to Sunday: 08:00 - 22:00

-

Email Address

Web Address

Phone Number

Postal Address

  • Customer Solutions Centre
  • Freepost RTUH-TUGH-GCLZ
  • Cramlington
  • NE23 1WG

Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Opening hours

Sunday to Saturday 0800-2200

Seat Reservations

Available

Seat Reservations are free of charge on all London North Eastern Railway services.

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

www.LNER.co.uk

Telesales

Opening Hours

Available

Web Address
Phone Number
Postal Address
  • London North Eastern Railway
  • Freepost RTUH-TUGH-GCLZ
  • Cramlington
  • NE23 1WG
Notes

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations. 

Opening hours

Sunday to Monday 0800-2200

Business Travel

Opening Hours
  • Monday to Sunday: 08:00 - 22:00

Web Address
Phone Number

Group Travel

Opening Hours

Available

Web Address
Phone Number
Postal Address
  • London North Eastern Railway
  • Freepost RTUH-TUGH-GCLZ
  • Cramlington
  • NE23 1WG
Notes

"If you are travelling in a group of 10 or more people we ask that you contact our Group Travel  team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

First Class recorded for bookings between £0.00 - £999.99, and does require a signature

Next day Special Delivery on orders over £1,000 or you can choose Next Day Special Delivery at a charge of £6.15 or in line with up to date prices from Royal Mail "

Opening Hours

Monday-Friday 0800-2200

Buying tickets on the train

Notes

We appreciate that sometimes you will not be able to buy a ticket at the station before you board, due to the ticket office being closed or self-service ticket machines not working. If this happens speak to our onboard staff, who will find out why the problem occurred and issue you with the cheapest available ticket for your journey.

If you board without a ticket where the ticket office was open and/or self-service ticket machines were working, you will be liable to purchase the Anytime Single or Return ticket to complete your journey.

Ticketless Travel Policy

Web Address

Opening Hours

  • Monday to Sunday: 08:00 - 22:00

Web Address

Phone Number

Text Relay Number

1800103457225225

Opening Hours

  • Monday to Sunday: 08:00 - 22:00

Web Address

Phone Number

Email Address

Web Address

Phone Number

Postal Address

  • LNER
  • West Offices
  • Station Rise, York
  • North Yorkshire
  • Y01 6GA

Managing Director

David Horne