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South Western Railway (SW)

Web Address: https://www.southwesternrailway.com/(external link, opens in a new tab)

Customer Support

Opening Hours:

Available

Phone Number: 03456000650

Email Address: [email protected]

Web Address: https://www.southwesternrailway.com/contact-and-help/contact-us(external link, opens in a new tab)

Tickets and Information

Opening Hours:

Available

Phone Number: 0

Web Address: https://www.nationalrail.co.uk/(external link, opens in a new tab)

Accessible Travel

Opening Hours:

Available

Phone Number: 0800 52 82 100

Web Address: https://www.nationalrail.co.uk/(external link, opens in a new tab)

Lost Property

Opening Hours:

Available

Phone Number: 03456000650

Web Address: https://www.nationalrail.co.uk/(external link, opens in a new tab)

Opening Hours

Available

Select option 4

Email Address

Web Address

Phone Number

Postal Address

  • Customer Service Centre
  • South Western Railway, Overline Hou
  • Southampton
  • SO15 1GW

Notes

Opening hours

Monday to Friday 08:00 - 20:00

Saturday 09:00 - 18:00

Sunday 09:00 - 16:00

Until at least 2 July 2026, the South Western Railway customer contact centre will be operating their telephone lines between 09:00 to 17:00 Monday to Friday and 10:00 to 16:00 Saturday and Sunday only. This is due to higher than usual cases being received. All other channels are not affected.

Seat Reservations

Unavailable

Telesales

Opening Hours

Available

Telesales are not offered and you'll need to visit our website at: southwesternrailway.com to buy tickets.

Web Address
Phone Number

Business Travel

Opening Hours

Available

Email Address
Web Address
Phone Number

Group Travel

Opening Hours

Available

Email Address
Web Address

Buying tickets on the train

Notes

Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket, they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

Ticketless Travel Policy

Web Address

Opening Hours

Available

Web Address

Phone Number

Opening Hours

Available

Web Address

Phone Number

Email Address

Web Address

Phone Number

Postal Address

  • South Western Railway
  • 4th Floor, South Bank Central
  • 30 Stamford Street
  • London
  • SE1 9LQ

Managing Director

Lawrence Bowman