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Transport for Wales (AW)

Web Address: https://tfw.wales/

Customer Support

Opening Hours:
  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

Phone Number: 03333211202

Web Address: https://tfw.wales/contact-us

Tickets and Information

Opening Hours:
  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

Phone Number: 03333211202

Web Address: https://tfw.wales/contact-us

Accessible Travel

Opening Hours:
  • Monday to Sunday & Public Holidays: Available

Except 25 and 26 December

Phone Number: 03330050501

Web Address: https://tfw.wales/booking-assistance

Lost Property

Opening Hours:
  • Monday to Friday: 10:00 - 16:00

Web Address: https://tfw.missingx.com/

Opening Hours

  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address

Phone Number

Postal Address

  • 3 Llys Cadwyn
  • Pontypridd
  • Rhondda Cynon Taff
  • CF37 4TH

Seat Reservations

Unavailable

Telesales

Opening Hours
  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address
Phone Number
Postal Address
  • 3 Llys Cadwyn
  • Pontypridd
  • Rhondda Cynon Taff
  • CF37 4TH

Business Travel

Opening Hours
  • Monday to Friday: 09:00 - 17:00
Phone Number

Group Travel

Opening Hours
  • Monday to Friday: 09:00 - 17:00
Phone Number

Buying tickets on the train

Notes

You must have a valid ticket for your journey before boarding the train. If you fail to do so without an exceptional reason, not only could you miss out on lower-priced and discounted fares, you could also be liable for penalties or even prosecution, with fines of up to £1000 (National Rail Conditions of Travel and Railway Byelaws 2005).

If station ticket purchase facilities are not available, please use our website, app (or payzone, if applicable) or buy your ticket from the conductor on board. Customers 16 years and over must purchase an adult ticket.

Ticketless Travel Policy

Web Address

Opening Hours

  • Monday to Sunday & Public Holidays: Available

Except 25 and 26 December

Web Address

Phone Number

Opening Hours

  • Monday to Friday: 10:00 - 16:00

Web Address

Postal Address

  • Newport Train Station
  • Queensway
  • Newport
  • NP20 4AX

Web Address

Phone Number

Postal Address

  • 3 Llys Cadwyn
  • Pontypridd
  • Rhondda Cynon Taff
  • CF37 4TH

Managing Director

Marie Daly