Contact Us
Comment about a train journey, station or ticket office?
If you have a comment or complaint about a train journey station or ticket office you should contact the Train Operating Company or station operator directly. This includes the following topics:
- Delay / Repay
- Ticket Refunds
- Compensation for delays
- Booked Reservations
Contacting us
For enquiries about train times, fares, season tickets and station information
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03457 48 49 50 (Open 24 hours every day except Christmas Day) |
Customer Relations
Quality of information is always our top priority but we know things can go wrong. If you think there is something we should know about our services please get in touch. We'll aim to respond within 10 working days.
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0800 022 3720 (Open Monday to Friday 09:00 to 17:00 excluding Bank Holidays) |
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National Rail Enquiries, Customer Relations Team |
To discuss any aspect of our response please contact the Customer Relations Team who will ensure your concern is reviewed.
Further Complaint Handling
In the event that you remain dissatisfied, you can contact the Rail Ombudsman, or the independent consumer watchdog, Transport Focus, or for journeys in the London area, London TravelWatch.
Detailed information on what to do if you are unhappy with the response from National Rail Enquiries, a Station Operator or a Train Company can be found on our Unhappy with the response from National Rail Enquiries? page
- Avanti West Coast,
- c2c,
- Chiltern Railways,
- CrossCountry,
- East Midlands Railway,
- Eurostar,
- Gatwick Express,
- Grand Central,
- Great Western Railway,
- Greater Anglia,
- Heathrow Connect,
- Heathrow Express,
- Hull Trains,
- Island Line,
- London North Eastern Railway,
- London Overground,
- Merseyrail,
- National Rail,
- Northern,
- Rail Delivery Group,
- ScotRail,
- South Western Railway,
- Southeastern,
- Southern,
- Stansted Express,
- TfL Rail,
- TransPennine Express,
- Transport for Wales,
- West Midlands Trains
Last updated: 23 September 2020