Alerts and Notifications

You can check your travel, for now or the future, by using the Journey Planner, which gives information about trains for your entire journey.

To see details about the running of a specific train service in real time, use the Live Trains page.

If you would like to get personalised journey information, you can use one of the services below.

National Rail web and app alerts

When you select a service in the Journey Planner or Live Departures and Arrivals, you can sign up for one-off or repeat alerts for delay or disruption via email, text message (SMS) or WhatsApp.

These alerts will let you keep up to date with any changes to your chosen train journey, making it easier to stay informed and plan alternatives if necessary.

Just click the Set journey alert button and follow the simple instructions. For more information see our How to Set Up Alerts and Notifications page.

When you use the service for the first time you will asked to verify your email address or phone number – you must have a UK mobile number to receive alerts by text or WhatsApp.

To unsubscribe from alerts, you just need to click the link in your email, or reply STOP or STOP_ALL to the number you receive the text message or WhatsApp from.

TrainTracker

For live arrival and departure information, you can use TrainTracker and TrainTracker Text.

By phone

Call 03457 48 49 50 and select option 1.

TrainTracker uses a high-quality speech recognition service to let you request real-time journey information. By answering no more than 4 simple questions it can give you the same information as our website, including whether your train is delayed or cancelled and, if we have it, the reason for the delay or cancellation.

Calls cost no more than calls to 01 or 02 numbers. Calls from landlines and mobiles are included in free call packages and discount schemes.

Find out more about TrainTracker.

By text

Simply text your request to 8 49 50. TrainTracker Text will read your message and reply with up-to-the-minute information straight to your mobile via SMS.

Messages sent to 8 49 50 cost your standard network rate. Replies from TrainTracker Text are free to the user and your operator will not charge you for any messages you receive.

Find out more about TrainTracker Text.

• See the TrainTracker and TrainTracker Text terms and conditions here.
  

Social media

Follow @nationalrailenq on X for up-to-the-minute information about disruption across the National Rail network. Where there is additional information available, we will include a link to the relevant page on the National Rail website. If you need help using our website or finding information, send us a message: @nationalrailenq.