National Rail Enquiries

Comment about a train journey, station or ticket office? If you have a comment or complaint about a train journey station or ticket office you should contact the Train Operating Company or station operator directly. This includes the following topics:

  • Delay Repay and other compensation for delays
  • Ticket refunds
  • Customer service
  • Booked reservations and assitance 

For comments or complaints about Railcards, see the National Railcards page for information

National Rail Enquiries
For enquiries about train times, fares, season tickets and station information:
03457 48 49 50
(Open 24 hours every day except Christmas Day)
Calls cost no more than calls to geographic numbers (01 or 02) and may be included in inclusive minutes and discount schemes in the same way.

Feedback on the National Rail Website

Quality of information is always our top priority but we know things can sometimes go wrong. If you think there is something we should know about our services please get in touch. We will respond within 10 working days.

National Rail Enquiries
Customer Relations Team
Unit 16
Coalfield Way
Ashby De La Zouch
Leicestershire, LE65 1JT

email icon[email protected] 0800 022 3720
(Open Monday to Friday 09:00 to 17:00 including Bank Holidays)
If you are unhappy with our reply please let us know. If we are unable to resolve the enquiry or complaint we will issue a ‘deadlock letter’ whereupon the matter can be raised with the Rail Ombudsman. See 'Complaints' tab for details of eligibility. 

The above contact details are for comments and complaints about National Rail Enquiries (telephone service, website and apps).


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Last updated:   02 September 2021