Contact Us


Use the links below to find contact details:

Click here for contact information for Nationa Rail Enquiries

National Rail Enquiries - For enquiries about train times, fares, Season Tickets and station information, click here

The Rail OmbudsmanTo help resolve complaints between rail service providers and customers, click here

Railcards - For queries specifically related to Railcards, click here

Independent Transport Watchdogs - For independent consumer advice

National Rail Twitter - 24/7 support across the National Rail network. Real time updates and advice on services provided.


Media Enquiries - If you are a journalist with a media enquiry you can contact the Rail Delivery Group media team. The Rail Delivery Group represents train operators and Network Rail.

[email protected]

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Last updated:   04 August 2021