Disruption between Chertsey and Weybridge / Woking expected until the end of the day 

Route(s) affected

Between London Waterloo and Weybridge / Woking / Basingstoke / Guildford / Salisbury / Yeovil Junction / Honiton / Exeter St Davids / Southampton Central / Fratton / Portsmouth & Southsea / Portsmouth Harbour / Bournemouth / Poole / Weymouth

Description

A fault with the signalling system between Chertsey and Weybridge / Woking means that all lines are blocked. As a result, trains running between these stations may be delayed by up to 45 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Engineers are investigating and working towards rectifying the fault. The line through this area towards West Byfleet is blocked. As a result, train services running through the area may be delayed, altered or cancelled at short notice. South Western Railway will provide more information when it is available.

Impact on train services:

Long Distance and Mainline Services:

Trains to and from London Waterloo and Weymouth, Basingstoke, Portsmouth, Exeter St Davids and Alton are expected to be delayed, altered or cancelled through this area. Please check your journey as delays and service alterations may affect your route.

Windsor Services:

• London Waterloo and Weybridge services will finish at Virginia Water

• Weybridge to London Waterloo services will start from Virginia Water

• Train services are unable to serve Chertsey and Addlestone in both direction until further notice

• Trains running to and from London Waterloo and Reading/Windsor & Eton Riverside may be cancelled, delayed or revised

Suburban Services:

Trains running to and from London Waterloo and Guildford via Epsom, Woking, Chessington, Dorking and Hampton Court and Hampton Wick may be cancelled, delayed or revised.

How do I get to my destination?

You can still travel, but please check your journey as delays and service alterations may affect your route. Services may be delayed by up to 45 minutes or revised.

Live journey planners will show the latest information.

You can use your ticket at no extra cost on Falcon Buses route 461 between Chertsey - Addlestone - Weybridge - Walton-on-Thames - Hampton Court - Kingston.

Replacement buses have been requested to run between Virginia Water and Weybridge stopping at all stations in between. These are expected to start running at approximately 21:15, but will not be running to a set timetable.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.