Lines have reopened: disruption between Chesterfield / Matlock and Derby expected until 21:00 

Route(s) affected

CrossCountry between Edinburgh and Birmingham New Street / Bristol Temple Meads / Plymouth, and between Newcastle and Birmingham New Street / Reading, and also between York / Leeds and Plymouth

East Midlands Railway between London St Pancras International / Leicester / Derby and Sheffield, and also between Cleethorpes / Nottingham / Newark Castle and Matlock

Description

Trains are returning to normal following a points failure in the Ambergate area. Services between Chesterfield / Matlock and Derby may still be cancelled, revised or delayed by up to 30 minutes.

Disruption is expected until 21:00.

CrossCountry customer advice:

You may use your ticket on East Midlands Railway services between Sheffield and Derby at no extra cost.

East Midlands Railway customer advice:

What has happened?

There was a points failure at Ambergate Junction, between Chesterfield / Matlock and Derby which has disrupted trains on the Sheffield / Nottingham / London St Pancras International, and Matlock / Derby / Nottingham / Cleethorpes routes.

How does this affect my train?

Sheffield / Nottingham / London St Pancras International route:

Trains running through the area in the Derby direction can now run on the usual route. Any trains that are already diverting on an alternative route will continue to divert and be delayed by approximately 30 minutes.

Trains running through the area in the Chesterfield direction are able to run normally.

Matlock / Derby / Nottingham / Cleethorpes route:

Trains are now able to run in both directions between Derby and Matlock.

How do I get where I need to be?

You should continue to travel as originally planned however your journey may be delayed by 60 minutes.

Some ticket restrictions have been relaxed. If you hold an ‘Advance Ticket’ which is usually valid on a specific train you may use it to travel on any East Midlands Railway trains on this route.

Rail replacement buses are running between Derby and Matlock in both directions. Travelling by bus will add up to 30 minutes to your journey time.

Your ticket can be used at no extra cost to travel with CrossCountry between Sheffield and Derby in both directions.

These arrangements will remain in place until the line reopens and the train service recovers.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.