Lines reopened: disruption between Cambridge and Stansted Airport / Bishops Stortford expected until 15:30 

Route(s) affected

CrossCountry between Birmingham New Street and Stansted Airport

Greater Anglia between Cambridge North / Cambridge / Ely and London Liverpool Street, and also between Norwich and Stansted Airport

Description

Following a fault with the signalling system between Audley End and Great Chesterford all lines have now reopened. As service recovers, trains between Cambridge and Stansted Airport / Bishops Stortford may still be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 15:30.

A visual disruption map video is now available.

CrossCountry customer advice:

You can use your ticket at no extra cost on the following alternatives:

Between Birmingham / Nuneaton / Leicester and Peterborough / Cambridge / Stansted Airport via London:

• Avanti West Coast services between Birmingham New Street / Nuneaton and London Euston

• East Midlands Railway services between Leicester and London St Pancras International

• Greater Anglia services between London Liverpool Street and Cambridge / Stansted Airport

• London Underground services between London Terminals. Please show your ticket to gateline staff on the Underground to be allowed through the ticket gates.

• Thameslink and Great Northern services between London St Pancras International / London Kings Cross and Peterborough / Ely / Cambridge

Between Leicester and Peterborough avoiding London:

• East Midlands Railway services between Leicester and Nottingham, and between Nottingham and Ely

Between Peterborough and Cambridge

• Thameslink services between Peterborough and Hitchin, and Thameslink / Great Northern services between Hitchin and Cambridge

You may also use your ticket on the following operators:

• Greater Anglia services between

  • Peterborough and Stansted Airport (Changing at Ely)

  • Cambridge and Stansted Airport (Changing at Bishops Stortford)

You do not need to amend your ticket to use it on these services.

Road Transport:

CrossCountry have requested road transport to run between Stansted Airport and Cambridge. You may use these services at no additional cost.

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Greater Anglia customer advice:

Greater Anglia have arranged for you to be able to use your ticket on the following alternatives at no extra cost:

• Great Northern between London Kings Cross and Ely

• London Underground on the following routes:

  • Metropolitan, Circle and Hammersmith & City lines between Liverpool Street and Kings Cross St Pancras

  • Victoria line between Tottenham Hale, Finsbury Park, Kings Cross St Pancras

  • Central line between Liverpool Street and Epping

• Thameslink between London St Pancras International and Cambridge

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.