Major disruption between Banbury and Oxford expected until 11:00 

Route(s) affected

CrossCountry between Manchester Piccadilly / Nottingham and Bournemouth, and between Newcastle / Leeds and Reading, and between Leeds / Manchester Piccadilly and Southampton Central

Great Western Railway between Banbury and Didcot Parkway

Description

All lines are closed between Banbury and Oxford whilst the emergency services deal with an incident. To allow them to carry out their work safely, no trains can currently run through the area. Trains running between these stations may be delayed by up to 60 minutes, cancelled or revised.

Major disruption is expected until 11:00.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services and routes:

Routes:

Between Manchester / Birmingham and Reading / Southampton / Bournemouth via London:

• Avanti West Coast services between Manchester Piccadilly / Birmingham New Street and London Euston

• Chiltern Railways services between Birmingham Moor Street and London Marylebone

• London Northwestern Railway services between Birmingham New Street and London Euston

• London Underground services between London Terminals. Please show your ticket to gate line staff on the Underground to be allowed through the ticket gates

• Great Western Railway services between London Paddington and Reading / Oxford

• South Western Railway services between London Waterloo and Bournemouth

• East Midlands Railway between Leicester and London St Pancras International

Between Birmingham and Reading via Oxford:

• Travel using CrossCountry services between Birmingham New Street and Worcestershire Parkway to connect with Great Western Railway services between Worcestershire Parkway and Reading

You may also use your ticket on the following operators:

• West Midlands Railway services between Coventry and Leamington Spa

• Great Western Railway services between Banbury / Didcot Parkway / Reading and Basingstoke

CrossCountry will have road transport in place to run between Banbury and Reading (in both directions, calling at Oxford) from 08:45. You may use these services at no additional cost. Any confirmed coaches will be shown in online journey planners.

All road transport will be fully accessible. If you are a disabled customer requiring further assistance for your disrupted journey, please speak to railway station staff or use the customer help points if the station is unstaffed.

Other Options:

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service

Unfortunately, any seat reservations will not be carried over, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them. You can view the formation of our trains via www.realtimetrains.co.uk

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Great Western Railway customer advice:

You can use your train ticket, at no extra cost on the following services from Stagecoach Buses:

• X4 between Oxford and Banbury

• S4 between Oxford and Banbury

Rail replacement transport provided by Great Western Railway in the form of minibuses have been requested. They are working to have these in place for 09:00. They will run from Banbury and Oxford calling at all stations in between.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.