Reduced service between Exeter St Davids and Basingstoke until the end of the day 

Route(s) affected

Between Exeter St Davids and Basingstoke

Description

A fault on a train between Exeter St Davids and Basingstoke means fewer trains are able to run between these stations. As a result, trains may be cancelled or revised.

This is expected until the end of the day.

Customer advice:

Long Distance & Mainline Services

Exeter St Davids to London Waterloo and London Waterloo to Exeter St Davids services are having to be heavily amended tonight due to the extreme weather causing train faults. This is meaning that more trains are having to be cancelled between Yeovil Junction and Exeter St Davids in both directions.

How do I get to my destination?

Please allow extra time for your journey and continue to check journey planners and our website for the latest service updates. Trains are running, where crew and stock allow, between Yeovil Junction and Salisbury. Due to the limited service between Exeter St Davids and Basingstoke there are some limited rail replacement buses running between Yeovil Junction and Exeter St Davids, however these are not running to a timetable.

You can also use your ticket at no extra cost on Great Western Railway services between Exeter St Davids, Reading, London Paddington and between Salisbury to Westbury for trains towards London Paddington and Exeter St Davids.

South Western Railway tickets on the West of England line can be used to travel to alternative locations that may be convenient down the Bournemouth and Weymouth line.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Exeter St Davids and Salisbury.

You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.