No trains between Eastbourne and Ashford International until approximately 15:30 

Route(s) affected

Between London Victoria / Brighton and Ore, and also Eastbourne and Ashford International

Description

Due to a train hitting an obstruction on the line between Eastbourne and Hastings means that all lines are blocked. Train services running to and from these stations will be revised with no services running between Eastbourne and Ashford International.

Disruption is expected until 15:30.

Customer advice:

No trains can run between Eastbourne and Ashford International until further notice. You will need to use an alternative route to reach your destination.

Trains at Eastbourne will be congested whilst Network Rail are working to resolve a track issue.

You should allow at least an additional 60 minutes to complete your journey today.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

Changes to service:

While this disruption is ongoing, we will be making the following changes to services:

• Trains that normally run between London Victoria and Hastings / Ore will terminate at Eastbourne. Then they will start their return journey

• Trains that normally run between Eastbourne and Ashford International will be cancelled until further notice

How do I get between Eastbourne and Hastings?

If you are travelling between Eastbourne and Hastings, you can use your ticket on Stagecoach Buses number 99.

Please be aware that using another form of transport will add at least an additional 30 minutes to your journey today.

How do I get between Hastings and Ashford International?

If you are travelling between Hastings and Ashford International you can use your ticket on Southeastern services to Tonbridge. From there you can change for your destination.

If you are travelling between Hastings and Rye you can use your ticket on Stagecoach Buses number 101. This will add between 15-45 minutes depending on your destination today.

If you are at Doleham, Appledore and Ham Street please speak to station staff or press the green emergency button on the help point for onwards travel.

Please be aware that using another form of transport will add at least an additional 30 minutes to your journey today.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Alternative Southern services

• Southeastern services via Tonbridge

• Stagecoach Buses on the following routes:

  • 99 between Eastbourne, Pevensey Bay, Bexhill, Glynde, St Leonards Warrior Square and Hastings

  • 101 between Hastings Ore, Winchelsea and Rye

Planning your journey:

You can see live departure boards.

You can view a live map of the network.

You can also see the alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Southern app will also help you plan your journey.

Can you tell me more about the incident?

There has been a report of a train hitting obstruction on the railway, and this is now causing some disruption to services. Your train may be held on approach to the area, or it may need to be terminated before it gets to this part of the network.

Network Rail staff will be attending to remove the obstruction as quickly as they can. Unfortunately, it's not possible to try to run trains past this.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.